COMPANY DESCRIPTION

Wild Honey is all about beautiful breakfasts, all day everyday. It provides an affordable yet luxurious, a chance to become an armchair traveler. A home away from home for guests, friends and team members.

Working at Wild Honey provides an opportunity to bring some of the cues of fine dining to all day casual dining. It is a fun, vibrant and exciting place to work. As an employee of Wild Honey you will be able to make an impact every day, through teamwork, passion and an unwavering commitment to ensure every guest has an exceptional dining experience.

RESPONSIBILITIES

1. Greet customers warmly as they enter the restaurant and provide them with menus.
2. Take customer orders accurately and efficiently, making recommendations and answering questions about menu items.
3. Relay orders to the kitchen staff and ensure that they are prepared promptly and accurately.
4. Serve food and beverages to guests in a timely and courteous manner.
5. Check back with customers to ensure that they are satisfied with their meals and address any concerns or issues promptly.
6. Monitor dining room cleanliness and appearance, including clearing tables, resetting them for the next guests, and maintaining a tidy work environment.
7. Handle cash and card transactions accurately, process payments, and issue receipts.
8. Collaborate with kitchen and bar staff to ensure smooth service and efficient operations.
9. Assist with cleaning duties, such as sweeping, mopping, and sanitizing surfaces, to maintain a clean and safe environment for guests and staff.
10. Adhere to all food safety and sanitation guidelines, including proper food handling and storage procedures.
11. Attend training sessions and staff meetings as required.
12. Uphold the restaurant's standards of quality, service, and hospitality at all times.
13. Perform other duties as assigned by management to support the team and meet the needs of the restaurant.

1. High school diploma or equivalent preferred.
2. Previous experience in a restaurant or customer service role is preferred but not required.
3. Excellent interpersonal and communication skills, with a friendly and outgoing personality.
4. Ability to work well under pressure in a fast-paced environment.
5. Strong attention to detail and accuracy, especially when taking orders and handling payments.
6. Basic math skills and the ability to handle cash transactions.
7. Flexibility to work various shifts, including evenings, weekends, and holidays.
8. Ability to stand and walk for extended periods and lift up to 25 pounds.
9. Food safety certification is a plus but not required.

This position is concerned with the courteous and prompt manner of providing service to guests according to Wild Honey 's standard.

Working Hours

Mon to Sun, any 5 days
8:30am - 6pm

Job Scope

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

Requirements

• 6 months commitment with minimal to no holidays
• Have healthcare/ customer service experience
• NOT a desk-bound job, require a lot of walking around the hospital

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description

• Handle customer interaction over phone, counter, email and other digital channels
• Deliver excellent customer service experiences, assist in inquiries and requests in a timely and professional manner
• Handle collection of payments and related administrative duties such as applying for government funding for the courses
• Prepare for courses such as printing of attendances and packing of course materials
• Send invoices and other related documents to clients and participants
• Other adhoc duties as assigned by manager

Job Requirements

• Minimum Diploma in any discipline.
• At least 2 year(s) of relevant experience in customer service role.
• Relevant experience in a training centre or customer service-related environment is preferred.
• Strong written and oral communication skills
• Must be fluent in written and spoken English; fluency in Mandarin is a bonus to liaise with Mandarin-speaking clients
• Must be able to work on alternate Saturday mornings (approx. 3 hours)

If keen, please submit your resume and indicate your earliest availability.

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Advisor
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.  

• Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.
• Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.
• Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.
• Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.
• Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.
• Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.
• Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred.
• Proficiency in Dealership Management Systems and diagnostic tools.
• Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience.
• Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience
• Ability for a 5.5 day work week

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Manager
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a highly motivated and experienced Service Manager to lead our service team and oversee daily operations, ensuring the delivery of exceptional, timely, and seamless service. The successful candidate will be responsible for meeting all automotive service and repair needs with the highest level of professionalism and efficiency, driving team performance, upholding Porsche’s standards, and cultivating a customer-centric environment that fosters trust, loyalty, and operational excellence.

• Develop, manage, and implement strategies to ensure a seamless customer experience across all service touchpoints, while achieving service profitability, cost control, and KPIs, such as service efficiency, productivity, parts inventory turnover, customer satisfaction, and retention.
• Manage service operations to build long-term customer relationships, foster trust and loyalty to encourage repeat business, ensure efficient service delivery, and uphold compliance with brand standards, warranty policies, and government regulations, including workplace health and safety for both workshop and frontline employees.
• Drive revenue growth alongside Service Advisors by proactively identifying opportunities and recommending additional services and products, such as extended warranties, service packages, and accessories, to encourage customer adoption.
• Handle and resolve escalated customer concerns promptly and effectively, collaborating with various stakeholders to achieve customer satisfaction targets.
• Prepare, review, and analyse budgets, expenses, and other KPIs, while monitoring team performance and overseeing inventory to ensure parts availability, and maximising workshop efficiency, productivity, and utilisation.
• Collaborate with sales and parts teams to continuously identify ways to streamline operations and maximise efficiency and productivity.
• Lead, mentor, motivate, and develop the service team, including service advisors, technicians, and support staff, to foster a culture of excellence and high performance while ensuring continuous upskilling with the latest technological advancements, product updates, and industry best practices.

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Bachelor’s degree in business, automotive management, or a related field with relevant certifications or training in automotive aftersales management preferred.
• 5 to 8 years of relevant experience in service management role, preferably within a luxury automotive brand.
• Comprehensive knowledge of service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, along with an understanding of industry trends, technological advancements, market dynamics, and regulatory requirements.
• Proficiency in Dealership Management Systems and diagnostic tools.
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members.
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience

Join Wolfgang Violin Studio as Part-Time Customer Service Staff!

Key Responsibilities:

Greet and assist students and parents

Manage scheduling, customer service and phone calls

Handle customer enquiry and trials

Support teaching team and daily operations

What We’re Looking For:

Good spoken English, attention to details

Pleasant and friendly personality

Previous customer service experience is a plus!

Students and retirees are welcome to apply!

20 hours per week, including one full weekend

Friendly, supportive work environment and dynamic team

Career advancement opportunities.

If you’re ready to be the welcoming face of Wolfgang Violin Studio, apply today! Send your resume to [[email protected]] with recent resume.

Join our team and make a difference — one smile at a time!

Lufthansa Technik (LHT) is currently seeking a highly capable candidate for the position of Customer Engineer to join our growing team in the APAC region, based in Singapore. This position is the technical interface between the LHT engineering organisation and our airline customers, and will be responsible for:

• Interfacing to Customer Engineering teams within APAC with frequent interaction within this matrix organisation
• Representing the Customer Engineering team for the inquiries from component customers within APAC
• Maintaining & expanding good working relationship with technical departments of our airline customers
• Coordinating with the Quality Department, Process Team, etc.. Act as an extended arm of the existing APAC customer engineering team
• Preparing and presenting technical presentations. Support other existing customer engineering leads with documentation, technical analytics reports, and regular reviews
• Obtaining customer feedback regularly and identify systematic process weaknesses
• Providing technical support to customer service and sales teams (contractual contents / customer acquisition / contractual routine phase)
• Evaluating technical trends in the MRO market (such as documentation standards, etc.) and deriving customer requirements and bring insights / feedback into the organization
• Performing special tasks, participating in international projects. Be an individual contributor and support APAC customer engineering team on various value-added services and ideation. Support in strengthening LHT’s customer engineering services to meet global industry standards
• With the help of global APAC Customer Engineering team, launch internal campaigns to focus on critical topics like Reliability Engineering, Value Engineering, Predictive Analysis, Data Quality, Component removal behavior analysis, Digitalization, etc.
• All other duties as assigned or required

Your Profile

• University or technical college degree, in Engineering, Aircraft/Aeronautical Engineering or Electronics and Electrical Engineering
• Minimum 5 years of proven professional experience in the field of component overhaul and/or aircraft maintenance, reliability and technical services, ideally also a certified Design/Verification Engineer. Working experience in Part-145, CAMO, Part 21J Organization is preferred.
• Excellent spoken and written English. Knowledge of an Asian language or German is advantageous
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Working experience with global regions and stake holders
• High degree of intercultural competency and strong understanding of Asian cultures
• Excellent customer service skills with customer-oriented attitude, and a strong ability to build close relationships with customers
• Like working with people, solving problems, and developing yourself by being challenged in your day-to-day work
• Ability and self-driven motivation to adapt and solve complex challenges and new ways of business
• Possess a strong character with the distinction to develop and drive business and customer relationships forwards
• Ability to represent Lufthansa Technik in a consistent and professional way
• Able to travel to Germany and within Asia occasionally

If this is you, please send us your detailed resume, including your current and expected remuneration. We regret only shortlisted candidates will be notified.

Salary: $2000

Working Hrs: 5 days office hours

Location: Changi

Duration: 6 months

Job Scope:

• Develop and foster strong relationship with key account.

• Serve as the key liaison person between client and internal departments on request and issue resolution.

• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.

• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.

• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.

• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.

• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.

• Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.

• Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan

• Establish appropriate safety stock level meeting required service levels.

• Drives continuous improvement initiatives to meet inventory goals

• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.

• Effectively use ERP system to manage high number of material SKUs.

• Review work processes and initiate process improvement plans.

Job Requirements:

- Min. A level/ Diploma in any field

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Salary: Up to $3.7K

Job Scope:

* Assist clients with Novation Agreements and maintain contracts/POs in SAP.

* Source and notify clients of tender/quotation opportunities.

* Support clients in document submissions and ensure compliance with deadlines.

* Verify and maintain awarded contracts and POs in SAP, resolving discrepancies.

* Handle extension requests for tenders/quotations.

* Conduct ingredient checks and consult with the regulatory team as needed.

* Ensure submission copies align with client information and clarify discrepancies.

* Encrypt and send LOAs and contracts to clients.

* Assist with GPO post-tender queries and resolve invoice discrepancies.

* Record quantities accurately in SAP and seek client agreement for invoice settlements.

* Handle permit applications and product recalls.

* Ensure excellent customer care and assist with product/customer complaints.

* Monitor service level reports and implement improvement plans as necessary.

* Support internal and external audits.

* Provide training for the team as needed.

Job Requirements:

* Min. Diploma in any field

* Experience in a supervisory and tender management role.

* Customer- focused with a pleasant disposition.

* Team player with a positive attitude.

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Duration: 4 months

Location: Mountbatten square

Salary: Up to $3K (Depending on experience)

Working Hours: 7.30am to 5.00pm / 9.30am to 7.00pm (Monday to Friday)

Job Scope:

• Answer incoming calls from parents with enquiries on fees and centre related matters

• Liaise with departments or centres to answer the parents' enquiries

• Analyze customer issues and assist in resolving within the required timeframe

• Maintain accuracy of data

• Ensure achievement of deadlines within the required timeframe

• Deliver any other tasks as assigned

Job Requirements:

- Min. Nitec/ Diploma in any field

- Some admin/ Call centre experience is required

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Working Hours: Mondays - Sundays, any 5 days

8:30am - 6pm

Job Description:

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Scope:

1. Formulate best route-to-market strategies in various Asia countries as the first scope but not limited.

2. Develop mid-term customer development function structure for effectively expanding business opportunity from group wide perspective and propose implementation plan to Japan Headquarter.

3. Build firm and strong relationship with Japan Headquarter, Asia countries sales/customer development functions so to implement effective plan for regional customer development.

4. Support the project owner and project leader in developing mid-term goals from customer development perspectives and ensuring effective communication and alignment with Japan headquarter.

5. Nurture effective relationships with various customers across various countries to gain deep insights into rapidly changing market needs and future trends, and incorporate these insights into mid- and short-term business and customer development plans.

Requirement:

1. Minimum 15 years’ experience in FMCG industry sales/customer development function

2. Master’s/Bachelor’s degree or equivalent academic background

3. Strong professional experience in key account management, business development and trade marketing.

4. Proficiency in spoken and written Japanese is preferred to facilitate effective communication and collaboration to Japan Headquarter as well as cross-functional team.

5. Good interpersonal skills and experience to work in multi countries.

Working Hours: - AM, PM shift (No Overnight Shifts)

- Any 5 days in a week

Responsibilities

• Assist in the collection of payment for discharging patients

• Conduct financial counselling for inpatient stay/charges

• Perform discharging procedures for patients

• Obtain follow up appointment for Inpatient patients

• Help in additional responsibilities as assigned by supervisors

Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service

• Willing to work 2 rotating shifts, including weekends and public holidays​​

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Patient registration
• Scheduling of appointments
• Limited patient care activities and orientation to patients and their relatives.
• Cashiering duties
• Assist in administration work
• Any ad hoc duties as assigned

Requirements:

• min. NITEC and/or Diploma and above
• Entry level, training Provided!!
• Excellent interpersonal and communication skills
• Comfortable with working 2-3 shifts

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Patient Service Associate

or call 6736 3280 and ask for Kate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Patient Support:

• Respond to calls and assist patients with appointment scheduling, rescheduling, and cancellations.
• Provide accurate information about clinic services, operating hours, and locations.
• Address patient inquiries or redirect them to the appropriate departments as needed
• Other Adhoc duties from direct supervisors

Working Hours: 5.25 Days (Alt Saturdays), Office Hours

Rate: $10/h

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location: JURONG

Working Hours: Monday - Thursday 8.30am to 6pm, Friday 8.30am to 5.30pm

Salary: $12/hr

Job Responsibilities

* Contact leads to verify their interest in community health programmes such as Functional Screening and Community Health Posts.

* Assist in onsite operations during community health screening events

* Assist in collation of data for phone calls and appointment

* Carry out projects / assignments as and when assigned

Job Requirements

* Min O/A level or Nitec or Diploma Holder in any discipline

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C459

Location

Various branches islandwide (can indicate preference for the branch)

Salary

$11/h

Duration

13 Jan 2025 to 7 Feb 2025

28 Jan: may need to work half-day depending on the branch’s operating hours

29 & 30 Jan: not required to work

Working Hours

6 days work week (depends on Branch)

Job Scope

• ⁠Based at the banking hall to provide crowd control measurement and to provide excellent customer service to all customers.
• ⁠Attend to general enquiries from the customers.
• ⁠Other ad-hoc duties / project(s) as assigned by the Supervisor(s)

All temp staff are required to attend the training session on 6 Jan 2025 (2h) – will be paid.

Requirements

•⁠ ⁠No need interview

•⁠ ⁠Min. O/A levels and above

WA me at https://wa.me/+6584998483 NOW!
Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Provide customer service and issuing of orders at collection counter
• Perform product exchange
• Perform monthly stock count
• Perform any ad-hoc duties as assigned

Requirements:

• Minimum GCE ‘O’ Level
• No experience needed, training will be provided
• Good interpersonal skills
• Able to commit to the below working hours

Working hours:

Mondays to Fridays, 12pm to 9pm and alternate Saturdays, 12pm to 4pm

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Alvin Lee Peck Keong
CEI No.: R1104781
Recruit Express Pte Ltd, EA License No.: 99C4599

Salary: Up to $18/h

Duration: 11 months

Location: Raffles Place

Working Hours: 5-day work week (may include weekends & PH) 9AM – 1PM or 10.30AM – 2.30PM

Responsibilities:

• Handle calls and/ or emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services

• Respond to customers’ queries and concerns with the aim of achieving first call resolution.

• Follow up promptly with customers to resolve issues

• Provide customers’ feedback to respective business partners to improve customer experience

• Introduce and educate customers on the self-service/automated banking channels.

• Perform after- call administration work

• Use customer service and sales skills to optimise customer satisfaction of each customer contact

• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Requirements:

- Minimum A levels/Diploma

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Service Desk Agent

Position Overview:
VML is seeking a detail-oriented and technically proficient Service Desk Agent with experience in a leading edge Content Management System like Sitecore or similar platforms. This role involves managing and reviewing support tickets related to these kinds of platforms, ensuring requests are properly documented, routed, and tracked for resolution by the designated team members.

Key Responsibilities:

Ticket Management:

○ Serve as the first point of contact for all tickets raised by content authors through the ticketing system.

○ Monitor the service desk queue for tickets related to the platform and ensure timely responses and resolution of tickets.

○ Review ticket details for completeness and ensure they include all necessary information for resolution.

Classify, log and prioritise tickets based on urgency, impact, and nature of the issue.

Coordination with Functional Teams:

○ Assign tickets to the appropriate functional teams based on the issue type.

○ Provide clear and detailed ticket descriptions to facilitate efficient resolution.

○ Collaborate and follow up with the team mates to ensure progress and timely updates.

User Support and Communication:

○ Serve as the first point of contact for users facing issues with the platform.

○ Communicate ticket updates and resolution timelines to users.

○ Maintain clear and professional communication with content authors throughout the ticket lifecycle.

○ Guide users on basic platform navigation or features, referring complex queries to the team members.

○ Generate regular reports on ticket trends, recurring issues, and SLA performance.

Documentation and Knowledge Sharing:

○ Maintain accurate ticket documentation, including issue details, actions taken, and resolution steps.

○ Identify recurring issues and suggest updates to the knowledge base or process improvements.

Platform Insights:

○ Understand and stay updated on platform’s functionalities and features to support ticket triage effectively.

○ Collaborate with team mates to refine workflows and address user pain points.

Key Skills and Competencies:

Technical Proficiency:

○ Understanding of Sitecore or similar platforms is a plus.

○ Basic understanding of web technologies (e.g., HTML, CMS platforms) and troubleshooting principles.

○ Familiarity with content management, personalisation, analytics, and workflow tools within the platform (Sitecore is an added advantage)

○ Knowledge of IT service desk platforms like Jira.

Communication Skills:

○ Clear and concise written and verbal communication to liaise between users and technical teams.

○ Tactful in responding to tickets.

○ Ability to translate technical details into user-friendly terms.

Organisational Skills:

○ Exceptional attention to detail for ticket review and documentation.

○ Patience and professionalism in handling customer queries.

○ Capability to manage multiple tickets and prioritise based on SLA requirements.

Qualifications:

● Experience working with Sitecore or similar ERP Platforms is a plus.

● Familiarity with ITIL frameworks or ticketing systems is a plus.

● Prior experience in project management, a service desk or similar support role is a plus.

Location

Various branches islandwide (can indicate preference for the branch)

Salary

$11/h

Duration

13 Jan 2025 to 7 Feb 2025

•⁠ ⁠28 Jan: may need to work half-day depending on the branch’s operating hours

•⁠ ⁠29 & 30 Jan: not required to work

Working Hours

6 days work week (depends on Branch)

Job Scope

•⁠ ⁠Based at the banking hall to provide crowd control measurement and to provide excellent customer service to all customers.

•⁠ ⁠Attend to general enquiries from the customers.

•⁠ ⁠Other ad-hoc duties / project(s) as assigned by the Supervisor(s)

All temp staff are required to attend the training session on 6 Jan 2025 (2h) – will be paid.

Requirements

•⁠ ⁠No need interview

•⁠ ⁠Min. O/A levels and above

WA me at https://wa.me/+6584998483 NOW!
Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location

Various branches islandwide (can indicate preference for the branch)

Salary

$11/h

Duration

13 Jan 2025 to 7 Feb 2025

•⁠ ⁠28 Jan: may need to work half-day depending on the branch’s operating hours

•⁠ ⁠29 & 30 Jan: not required to work

Working Hours

6 days work week (depends on Branch)

Job Scope

•⁠ ⁠Based at the banking hall to provide crowd control measurement and to provide excellent customer service to all customers.

•⁠ ⁠Attend to general enquiries from the customers.

•⁠ ⁠Other ad-hoc duties / project(s) as assigned by the Supervisor(s)

All temp staff are required to attend the training session on 6 Jan 2025 (2h) – will be paid.

Requirements

•⁠ ⁠No need interview

•⁠ ⁠Min. O/A levels and above

WA me at https://wa.me/+6584998483 NOW!
Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Patient Support:

• Respond to calls and assist patients with appointment scheduling, rescheduling, and cancellations.
• Provide accurate information about clinic services, operating hours, and locations.
• Address patient inquiries or redirect them to the appropriate departments as needed
• Other Adhoc duties from direct supervisors

Working Hours: 5.25 Days (Alt Saturdays), Office Hours

Rate: $10/h

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlet:

• Long Bar
• Raffles Courtyard
• The Grand Lobby
• Tiffin Room
• yi by Jereme Leung

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out ad-hoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• The Grand Lobby
• Tiffin Room
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.