Ā· Serves as the first point of contact for all our customers and consistently deliver professional support and service.
Ā· Manage incoming orders, calls and e-mails, including making changes to orders.
Ā· Manage all incoming cases, prioritize importance, and distribute cases to second line support as required.
Ā· Maintain adequate knowledge of systems and application software used to provide a high-level support to customers.
Ā· Maintain and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.
Ā· Provide accurate, valid, and complete information by using the right methods/tools with regards to our systems and troubleshooting for our products.
Ā· Handle complaints by documenting all the necessary details, provide appropriate solutions and alternatives within the time limits; refer unresolved customer grievances to designated departments for further investigation.
Ā· Involved in airway bill generation, packing list and declaration forms submission.
Ā· Follow communication procedures, processes, guidelines (e.g., exceptions, invoicing) and policies
Ā· Other duties as assigned by the Team leader and/or responsible manager
Requirements
Ā· Proven customer service experience
Ā· Experience with and knowledge of 3PL/4PL service providers (including shipping, trucking, rail, and air) Operational and/or Logistics background is advantageous
Ā· Familiarity with CRM systems and practices
Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]
EA License No: 99C4599