• Attractive compensation package
• Japanese MNC
• East
• Minimum 1 years of relevant experience
• Experience in machine installation and machine related troubleshooting

Our client, a leading manufacturer of precision processing equipment and tooling, is looking for suitable talents to fill the position of Assistant Service Engineer.

RESPONSIBILITIES:

• Carry out machine installation
• Carry out preventive maintenance and implementation of machine improvement
• Handle machine related issues and troubleshooting
• Conduct Training for Customers

REQUIREMENTS:

• Nitec/Higher Nitec/Diploma in Mechanical, Electronic, or any other engineering disciplines
• Minimum 1 year relevant working experience
• Proficient in MS office

OTHER INFORMATION:

• Location: East
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

HOW TO APPLY: Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044):

Email – [email protected]

or call your Friendly Consultant, Florence, at 6590 9906 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

YOUR SUCCESS IS OUR ACHIEVEMENT!

Job Summary:

As a Customer Service Specialist, you will be responsible for delivering outstanding support to our customers, addressing their inquiries, resolving issues, and ensuring overall customer satisfaction. The ideal candidate possesses a unique blend of technical proficiency and excellent interpersonal skills.

Scope and Responsibilities:

• Onboarding and Training: Lead the onboarding process for new customers, ensuring a smooth and positive experience. Provide training sessions to clients on product features, functionality, and best practices.
• Relationship Management: Develop and nurture strong relationships with key stakeholders within client organisations. Act as the main point of contact for customer inquiries, concerns, and escalations.
• Customer Advocacy: Advocate for customers within the company, conveying their needs and feedback to relevant teams.
• Retention Strategies: Develop and implement strategies to ensure high customer retention rates. Monitor customer health metrics and proactively address issues to prevent churn.
• Product Knowledge: Maintain a deep understanding of our products or services to effectively support and guide customers. Stay informed about product updates and communicate relevant information to clients.
• Metrics and Reporting: Provide regular reports to management on customer success metrics and initiatives.

Qualifications and Experience:

• Ideal candidate should have at least 2-3 years of customer service or technical support experience
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in verbal and written English
• Being able to understand and empathize with customers’ concerns or problems is crucial
• Ability to analyze situations, identify problems, and provide effective solutions
• Effective time management skills are necessary to handle multiple customer inquiries efficiently and meet response time targets.

Industry: Manufacturing

Located at Ubi

Japanese MNC

Have AWS + Bonus + Yearly increment

Mon to Fri 8.30am to 5pm

Basic $2400-$2800+fix allowances $500 or $1200 (own car)

Training provided

Job Description

• To support, troubleshoot and maintain automation machine in Field / Site.
• To setup and debug automation machine in factory.
• To support commissioning and decommissioning on automation machine.
• To provide training to customer for automation machine at site.
• To assemble Mechanical modules, reference from CAD model.
• To troubleshoot errors in design on First Article machine.

Requirements

• Diploma in any Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Entry Level - Junior Customer Service Executive

Company:

Export House Lightings (1978) Pte Ltd x 1 Opening

Export House (Singapore) Pte Ltd x 1 Opening

47 & 49 Senang Crescent, Singapore 416614 & 416616

Contact: Matilda Ng, +65 6748 5700 / [email protected]

Workweek: 5.5 Days

Mondays to Fridays: 0900 to 1730 Hrs

Saturdays: 0900 to 1300 Hrs

Looking for dynamic individuals for our Junior Customer Service Executive Position, no experience required, on-job training will be provided.

Duties:

1. Carry out daily logs checks for Deliveries of the day.

2. Handling and managing daily Calls from Customers and directing the individual to the most suitable person in-charge.

3. Filing and documentation of daily sales.

4. Assist the Sales Personnels with documentation location when needed.

5. Making sure delivery orders issued are dispatched, otherwise to inform on outstanding.

6. Check on Outstanding Sales Orders and follow through on reported issues.

7. Be responsible for keeping all documentations in neat order.

Customer Service & Admin Representative

East / 5 Days

$2500 - $2800

Professionally handling and responding to customer enquiries within the required response time and maintain high level of service

Attend and respond with propose writing to all customers feedback via emails, social media, phone calls and other channels

Take ownership of escalation, corrective actions to resolve customer issues

Maintain a high and consistent level of support quality across various departments

Compile customer feedback and provide advisory to management by generating monthly data

Booking of schedule on installation / delivery

Assist in documenting and reporting quality levels and KPIs

Develop and improve SOP for handling customer complaints

Ad-hoc administrative duties as assigned

Roles and Responsibilities

Job Purpose:

We are looking for a responsible Traffic Coordinator to support our sales teams and liaising with the operations for distribution and delivery. Job scope also include planning, arrangement, and monitoring of the deliveries and shipments of the loose cargos. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.

Job Description:

· Handling all incoming and outgoing shipments

· Process customer’s orders/ enquiries timely and accurately and timely responses to emails and requests (internal and external)

· Handling LCL documentation

· Monitor vessel schedule via PSA PortNet, SATS or SIA

· Ensure all customers’ standard operating procedures are followed and updated

· Liaison work with drivers, customers, external vendors and etc

· Manage all customer enquiries

· Resolve operational issues encountered

· Coordinate closely with the drivers and team of internal coordinators to ensure smooth and efficient transportation

· Meet compliance at all times

· Perform any ad-hoc tasks/projects as assigned

Requirements:

· Minimum 1 year experience in Customer Service (Transportation Industry)

· Familiar with PSA PortNet, SATS or SIA

· Minimum 2 years’ experience in Logistics & Supply Chain (Transportation industry preferred)

· Strong communication, presentation and customer service skills

· Reasonable knowledge of Singapore roads, yard and port operations

· Ability to perform under a fast-paced and performance driven environment

· Able to work independently with pro-active attitude

· Ability to communicate with one other languages a plus

· Good communication and customer service skills

Alternative, can email your CV to [email protected]

Job Scobe :

1. Assist counter to answer phone and do sales record.

2. Arrange customer for queue and appointment.

3. Daily shop cleaning

4. Updated daily slaes record

Employee Benefit:

1.Annual Leave incresement follow as per mom start from 7 day / years

2. Annual Leave may only bring doen a year

Benefits:

· Basic salary up $2600

· 5day work week (44hours/week)

· Fun & Energetic Working Culture

· Staff Benefits

· Immediate hiring

Job Responsibilities:

· Prepare and serve a variety of coffee drinks.

· Deliver excellent customer service through order taking and preparation.

· Follow specified recipes and brewing techniques for consistent coffee quality.

· Monitor and restock coffee beans, milk, and other supplies as needed.

· Ensure the cleanliness of the workplace.

Job Requirements:

· Entry level, On Job Training will be provided.

· Candidate with relevant experience as a customer service or food service industry are welcome to apply.

· Passion for customer service or interpersonal skills is essential.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chia Choon Wing (R23112010)