Role & Responsibilities:

• Lead the customer care team and oversee the daily operations of the customer care team
• Develop intervention strategies to mitigate gaps in service delivery
• Drive customer attraction and retention strategy to improve loyalty
• Audits customer service procedures and trends to determine system improvements.
• Monitor and ensure timely resolution of all customer issues.
• Consistently review on existing service procedures, policies and standards
• Develop and implement changes to improve customer service experience and facilitate organic growth
• Recruit, mentor and develop customer care executives
• Work closely with internal departments to improve service quality and service recovery process
• Perform other administrative duties as assigned

Requirements:

• Bachelor Degree with 2-3 years of relevant experience
• Minimum 1 year of leadership experience
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
• Customer-centric mindset with a passion for delivering exceptional experiences
• Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Able to work independently and collaboratively in a fast-paced environment

Job Description

As an Service Manager, you should be able to identify ways to decrease the operational costs, exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Manager should be able to achieve exceptional customer service and ensure that customers have a pleasant experience with us.

Duties and Responsiblities

• Oversee one or more outlets and ensure flow of operation

• Plan and train new staffs and providing ongoing training for all staff

• Managing staff’s work schedules

• Monitor stocks inventory and update the Management if the stock is running low

• Conducting regular inspections to ensure proper standards hygiene are maintained

• Ensure customer satisfaction through promoting excellent service

• Maintain quality control for all food served

• Other duties as assigned

Role Specification

• Significant work experience in management and the hospitality industry

• Strong leadership skills

• Excellent organizational skills

• Decisive and critical thinker

• Exceptional customer service skills

Customer Service Executive

IT Hardware, Networking Hardware,

Full time

Mon-Fri, 9am-6pm

Reporting to the Sales Director

The Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to enhance the efficiency of sales activities.

Responsibilities

Support the sales operations activities, including quotations, purchase orders, and sales orders

Monitor pending orders and provide delivery status updates to customers

Ensure effective resolution of customer inquiries and claims

Coordinate with the accounting team on invoice administration

Oversee timely payment collection from customers

Support CRM updates and maintenance

Assist the Sales Director with development projects

Participate in and lead digital marketing initiatives

Assist and support the sales team in running campaigns

Requirements

Diploma, Bachelor's degree or equivalent

Proficient in Microsoft Office, experience with CRM

Significant experience in client and sales administration

Excellent verbal and written communication

Dynamic, team-layer, customer service-oriented

Strong organisational skills, self-driven and problem-solving attitude

Benefits

Small and passionate team

Collaborative working environment

Central location (Ubi area)

Career progression opportunities

Job Description: Technical Manager

Position Title: Technical Manager
Department: Aftersales
Location: Ubi

Position Overview:

We are seeking an experienced and highly skilled Technical Manager to lead the technical team in the electric vehicle (EV) sector. The successful candidate will be responsible for overseeing the design, development, and implementation of EV systems, technologies, and processes, ensuring the technical excellence of our products and services. The Technical Manager will collaborate with cross-functional teams, including engineering, R&D, production, and service departments, to support the integration of cutting-edge EV technologies and maintain the highest levels of product quality and performance.

Key Responsibilities:

Leadership and Team Management:

• Lead, mentor, and manage a team of engineers, technicians, and technical specialists involved in EV development and service.
• Ensure continuous professional development and performance management of the technical team.
• Foster a culture of innovation, collaboration, and continuous improvement within the technical department.
  

Technical Oversight:

• Oversee the technical aspects of electric vehicle systems, including the battery management system (BMS), electric powertrain, charging infrastructure, and other EV-specific components.
• Ensure that engineering and technical solutions are in line with the company’s strategic goals, quality standards, and industry regulations.
• Review and approve technical specifications, designs, and project plans for new EV technologies or upgrades to existing models.
  

Product Development & R&D:

• Lead the technical efforts in designing, testing, and validating new EV models and components.
• Manage and oversee R&D projects, ensuring that timelines, budgets, and technical goals are met.
• Work closely with R&D teams to keep up with emerging EV technologies, battery innovations, and new market demands.
  

Troubleshooting & Technical Support:

• Provide technical expertise and support to service teams and customers for complex EV-related issues, including diagnosing faults in the electric drive system, battery systems, and related components.
• Develop and implement troubleshooting protocols and technical guides for service and repair teams.
• Act as the technical liaison between the company and external partners or suppliers for problem-solving and technical issue resolution.
  

Quality Control and Standards Compliance:

• Ensure that all products and systems meet the required industry standards and comply with regulations, including safety, environmental, and performance guidelines specific to electric vehicles.
• Monitor product performance, identify areas for improvement, and implement corrective actions for any deviations from quality standards.
• Manage the certification and testing processes for EV systems, ensuring compliance with local, national, and international standards.
  

Cross-Functional Collaboration:

• Collaborate with product management, design, and manufacturing teams to ensure smooth integration of new technologies into production.
• Support marketing and sales teams by providing technical expertise for product launches, customer presentations, and technical demonstrations.
• Work closely with the service department to ensure that technical knowledge is effectively communicated to after-sales teams.
  

Continuous Improvement & Innovation:

• Stay up-to-date with advancements in electric vehicle technologies and the automotive industry, incorporating new ideas and innovations into the company’s product offerings.
• Identify opportunities for cost reduction, process optimization, and product performance improvement across the technical functions.
• Encourage a culture of continuous learning and process optimization within the team.
  

Budgeting & Resource Management:

• Develop and manage the technical department’s budget, ensuring cost-effective resource allocation.
• Oversee the procurement of tools, equipment, and software for the technical team, ensuring the proper resources are available to meet project needs.
  

Qualifications:

• Education:Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Automotive Engineering, or a related technical field (Master’s degree preferred).
  Specialized certifications or training in Electric Vehicle technologies (such as EV powertrains, battery systems, charging infrastructure) are a plus.
  
• Experience:Minimum of 5-7 years of experience in a technical leadership role within the automotive industry, with a focus on electric vehicles (EVs).
  Proven track record in managing technical teams, leading product development, and implementing EV technologies.
  In-depth knowledge of EV components, systems, and infrastructure, including battery systems, electric drivetrains, charging solutions, and software integration.
  
• Skills & Competencies:Strong leadership, communication, and interpersonal skills with the ability to collaborate across departments and manage cross-functional teams.
  Excellent problem-solving, analytical, and troubleshooting abilities.
  Proficiency in technical software tools for design, analysis, and testing (e.g., CAD, simulation software, diagnostic tools).
  Deep understanding of safety protocols, regulatory requirements, and best practices within the automotive and EV industries.
  Ability to manage multiple projects simultaneously and meet deadlines.
  
• Other Requirements:A passion for sustainability and the future of electric mobility.
  Ability to think strategically and make data-driven decisions.
  Willingness to travel as required for project oversight, supplier visits, or technical events.
  
  

Job Description: Parts Executive

Position Title: Parts Executive
Department: Aftersales

Position Overview:

We are looking for a detail-oriented and proactive Parts Executive to join our team in the electric vehicle (EV) automotive industry. The Parts Executive will be responsible for managing the inventory, ordering, and supply of parts necessary for the maintenance and repair of electric vehicles. This role requires a solid understanding of automotive parts, particularly in the context of EV technology, and strong organizational skills to ensure efficient parts management within a fast-paced environment.

Key Responsibilities:

Parts Inventory Management:

• Monitor and maintain an accurate inventory of parts and components required for electric vehicle repairs and service.
• Perform regular stock audits and ensure parts are stored properly, minimizing damage and loss.
• Work closely with the service department to ensure timely availability of parts for scheduled repairs and emergency requests.
  

Ordering and Procurement:

• Coordinate with suppliers and manufacturers to order necessary EV parts and components.
• Maintain relationships with suppliers to ensure the timely delivery of high-quality parts.
• Monitor stock levels and reorder parts in a timely manner to avoid shortages or excess inventory.
  

Parts Sourcing & Quality Control:

• Ensure all parts meet quality and regulatory standards, particularly for EV-specific components such as batteries, charging systems, and electrical systems.
• Source parts from reliable suppliers, ensuring compatibility with the specific EV models serviced by the company.
  

Parts Distribution:

• Efficiently distribute parts to the service technicians, ensuring accurate and timely allocation based on service requirements.
• Work closely with service advisors to track the status of service orders and ensure parts are ready when needed.
  

Customer Service and Support:

• Assist customers with inquiries related to parts availability, pricing, and compatibility for EVs.
• Manage the parts returns and warranty process, ensuring proper documentation and compliance with company policies.
  

Record Keeping & Documentation:

• Maintain detailed records of parts orders, deliveries, and usage, ensuring all transactions are properly documented.
• Update and maintain accurate parts catalogs and databases for all EV parts.
  

Cost Control & Budgeting:

• Track parts expenditure and manage costs within the allocated budget.
• Help identify opportunities to reduce parts costs while maintaining service quality.
  

EV Knowledge & Training:

• Stay up to date with the latest EV technology and parts, including battery systems, electric drivetrains, charging systems, and software updates.
• Attend training sessions or workshops related to EV components and industry standards as needed.
  

Collaboration with Service Teams:

• Collaborate with service advisors, technicians, and the workshop manager to understand parts requirements for ongoing and future repairs.
• Provide technical support to service technicians regarding parts compatibility and installation procedures for EVs.
  

Qualifications:

• Education:High school diploma or equivalent required.
  Specialized training or certification in electric vehicle (EV) parts and systems is preferred.
  
• Experience:Minimum of 2-3 years of experience in automotive parts management, preferably in the EV or automotive sector.
  Familiarity with EV-specific parts and components, such as electric batteries, charging systems, electric motors, and electronic control units (ECUs).
  
• Skills & Competencies:Strong organizational and time-management skills with attention to detail.
  Excellent communication and interpersonal skills.
  Ability to manage multiple tasks and prioritize in a fast-paced environment.
  Familiarity with parts management software and inventory systems.
  Ability to troubleshoot parts issues and provide effective solutions.
  Strong knowledge of automotive industry standards and best practices, particularly for electric vehicles.
  
• Other Requirements:Ability to work in a team environment and provide support to service technicians and advisors.
  
  
  

The Job

This role is responsible for arranges recruitment activities for volunteers, and matches them to the appropriate programmes and clients. This role requires to work closely with both internal and external stakeholders. Someone who is adaptable to fast paced environment, ability to multitasking and work independently as well as in a team.

Responsibilities

Volunteer Engagement

• Volunteer recruitment, coordination and outreach (includes interviewing and screening).
• Carry out volunteer policies and processes.
• Conduct volunteer recognition and engagement activities.
• Conduct volunteer training programmes.
• Develop requirements for volunteer profiles.
• Ensure volunteer policies and processes are followed in programmes.
• Maintain volunteer database and training records.
• Matching the skills, experiences and expectations of volunteers to appropriate programmes and clients.
• Creating volunteer programme materials; eg. Applications, volunteer agreements.
• Work hand in hand with the Eldercare AMS Teams and MET to roster and organise volunteers for Eldercare/Outreach/Escorting activities.
• Ensure volunteers are informed of volunteering opportunities in a timely manner.
• Administrative work within the Eldercare department.

Event Support

• Providing support for the Organization’s major events and functions; eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director where necessary.

Requirement

• At least Diploma/Degree in any discipline.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.
• Min 2 years’ experience in volunteer management.
• Strong administrative skills.
• Adequate understanding of VWO settings.
• Willing and able to work for charity events.
• Meticulous and detailed working style.
• Positive and adaptive personality.
• Able to multi-task; and work independently as well as in a team.
• Possess passion and empathy for non-profit work.

Job Title: Automotive Technician (BYD/ Denza)

Location: Ubi
Department: Aftersales Department

5.5 days work week
Position Summary:
We are seeking a skilled and dedicated Automotive Technician to join our service team. As an Automotive Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of vehicles to ensure they are operating at optimal performance. You will work closely with Service Advisors and other team members to provide top-quality service and repair work in a fast-paced, customer-focused environment.

Key Responsibilities:

Vehicle Diagnosis and Repair:

• Perform diagnostic tests on vehicles to identify mechanical and electrical issues.
• Utilize diagnostic equipment and tools to troubleshoot and diagnose vehicle systems.
• Repair or replace faulty parts, including engines, transmissions, brakes, exhaust systems, electrical systems, and more.
• Conduct routine maintenance services such as oil changes, tire rotations, brake inspections, and fluid replacements.
  
  Service and Maintenance:
• Perform detailed inspections of vehicles to detect potential issues and advise customers on necessary repairs or maintenance.
• Replace worn-out parts, such as filters, belts, spark plugs, and brake pads, according to manufacturer guidelines.
• Keep accurate records of service work performed and parts used.
  
  Quality Control:
• Ensure that all repairs and services are completed to the highest quality standards and in compliance with safety regulations.
• Conduct final inspections of completed work to ensure proper operation of all vehicle systems.
• Test drive vehicles to verify proper repairs and functionality.
  
  Customer Interaction:
• Provide clear explanations to Service Advisors about the repairs performed, parts used, and any additional issues found during inspections.
• Assist in explaining technical issues to customers when necessary, ensuring they understand the repairs needed and associated costs.
  
  Team Collaboration:
• Collaborate with Service Advisors and other technicians to ensure a smooth workflow and timely service delivery.
• Assist in training junior technicians and apprentices, sharing knowledge and best practices.
• Participate in service department meetings to discuss issues, improvements, and goals.
  
  Maintenance of Equipment and Tools:
• Maintain and care for tools, equipment, and the service area to ensure everything is in good working condition.
• Report any issues with tools or equipment to management and ensure proper maintenance of shop facilities.
  
  Safety and Compliance:
• Adhere to all safety procedures and protocols, ensuring a safe working environment.
• Follow all manufacturer specifications, industry standards, and legal regulations regarding vehicle repairs and maintenance.

Qualifications:Education:

High school diploma or equivalent; formal training in automotive technology or certifications (ASE, manufacturer-specific certifications) preferred.

Experience:

2+ years of experience as an automotive technician, with a strong understanding of vehicle systems and repair processes.

Skills:

• Proficiency in diagnosing and repairing a variety of vehicle makes and models.
• Strong knowledge of automotive systems (engine, transmission, electrical, brake, suspension, etc.).
• Ability to operate diagnostic equipment and hand tools effectively.
• Familiarity with automotive repair software and service management systems.
• Strong problem-solving skills and attention to detail.
  
  Attributes:
• Strong work ethic and a commitment to quality service.
• Excellent time management and organizational skills.
• Ability to work efficiently and independently in a fast-paced environment.
• Positive attitude and a team player.

Physical Requirements:

• Ability to stand, bend, and kneel for extended periods.
• Manual dexterity to handle tools and equipment effectively.

Working Conditions:

• Work is primarily performed in a shop or garage setting.
• Interaction with service advisors, and team members.
• Exposure to noise, fumes, and varying weather conditions when moving vehicles.
  

Runs an efficient and profitable service department through produtive staffing , customer retention ,cost controls , acheivement of objectives , and maintenance of all service records.

Ensures that the daily inventory of techincians's time is consistently sold to service customer.

Develops and implements a marketing plan which promotes new and repeat business.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Directs and schedules the activies of all department employees.

Job Title:Training and Development Officer

Job Description:

• Edit and enhance medical protocols and educational lecture content for clarity, accuracy, and relevance.
• Ensure consistency and alignment of materials with AMS standards and medical guidelines.
• Upload medical protocols to AMS portals, ensuring crew members can easily access them during critical situations.
• Manage and update AMS education portals with medical topics for ongoing paramedic and medic training.
• Design and create multiple-choice questions to evaluate crew comprehension and learning after each educational topic.
• Monitor assessment outcomes and provide constructive feedback to improve training effectiveness.
• Collaborate closely with the crew to deliver high-quality medical education and emergency care training.
• Provide guidance and mentorship to crew members on medical procedures and protocols on the ground.
• To be familiar with and actively involved in AMS daily operation activities in order to be able to fulfill the above roles as an educator, trainer and protocol developer.

Job Requirements:

• Bachelor's degree in Nursing or Paramedic Science.
• A master’s degree in a related field is an advantage.
• Minimum of 3 years of clinical work experience in a hospital or prehospital setting.
• Experience in training and development.
• Excellent communication, facilitation, and presentation skills.
• Ability to analyse data and evaluate training effectiveness.
• Proficient in Microsoft Office, specifically Excel, Word, PowerPoint, and Outlook.
• Willingness to work overtime, including Sundays and public holidays.

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our customers are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access storage.

The Group expanded rapidly since its inception in 2019 and now has 7 branches conveniently located in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee, Clementi and Jurong East . To complement its suite of self-storage solutions, the Group also added moving services, wine storage and co-working spaces to our product offerings for customers.

With the opening of the new branch in Jurong East and expansion of existing branches, Storefriendly plans to accelerate its expansion in 2025. Therefore the Group is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

SALES / CUSTOMER SERVICE OFFICERS

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• No cold calling
• Attractive basic salary and allowances
• Performance incentives based on achievement of targets (in addition to basic salary stated).
• Company structure facilitates career progression and job specialisation.

The Job

• Follow up on sales enquiries from online channels, call-ins, emails, messages and/or referrals
• Understand customers' requirements and recommend our products and services as solutions
• Provide quotations, follow ups and maintain necessary communication with customers
• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

The Job

This role plays a crucial role in supporting fundraising efforts within the Charity. Strong organisational skills, attention to detail, and excellent communication abilities are essential in this position.

Responsibilities

• Responsible to manage giving.sg campaigns.
• Provide full administration support.
• Prepare monthly statistics report on fundraising progress.
• Perform other office support related duties.
• Provide assistance to Finance department.
• Any other ad-hoc duties assigned.

Requirements

• At least Diploma or equivalent.
• Min 2 years’ experience in relevant field.
• Proficient in Microsoft Office and Outlook.
• Computer savvy.
• Good administrative skills.
• Good communication skills.

• Responsible for answering and diverting all inbound calls from dealers (including inbound calls from showrooms and 400 calls)
• Professionally answer inbound inquiries and record qualified lead data
• Aggregate and collect the lead data collected by online marketing specialists
• Calling online leads to verify their purchase time and basic information
• Promptly reply to IM chatting list of pendant media
• Transfer the lead level judgment to the experience partner to invite to the store
• Count daily showroom calls and 400 calls, analyze the number and quality of incoming leads, and generate statistical reports to send to department managers
• Analyze the information accuracy and connection rate of each network channel, and form reports
• Statistics and analysis of lead quantity and quality

• Maintains project administration in a correct and timely manner.Orders materials and equipment and takes care of the necessary permits.Accomplishes construction human resource objectives by selecting, orienting, and training employees.Assesses safety and finance goals.Manages sub-contractors by locating, evaluating, and selecting contractors.Meets operational standards by contributing construction information to strategic plans and reviews.Meets construction budget by monitoring project expenditures.Accomplishes construction project results by defining project purpose and scope.Approves construction projects by conducting inspections at critical phases.Prevents fines and work interruptions by complying with, and enforcing, codes.Maintains a safe, secure, and healthy work environment by following guidelines, standards, and procedures.

GymKraft Singapore is seeking an Administrator.

We offer medical coverage, yearly bonus + performance bonus, paid time off and a 40 hours work week.

If you have no experience, we will train you to be a super admin.

We are not looking for academic excellence or qualification.

Your passion counts a lot more. You should:
- Love to work and interact with people
- Sporty and high spirited

Location: Kallang & Tampines

Requirements

• Able to work on weekends. (Retail opening hours)
• Ability to work well with a diverse group of children, parents and adults
• Customer service oriented
• Some experience in clerical, MS Office and administrative skills
• Management of office equipment
• Maintaining a clean and enjoyable working environment
• Great communication and interpersonal abilities
• Good organizational, planning and leadership skills
• Familiarity with office management procedures and basic accounting principles
• Able to complete administrative tasks with minimal supervision
• Some knowledge and experience in Operations, Human Resource and Finance is desirable

For more information about our company, please visit www.gymkraft.com or search ‘GymKraft’ on Facebook.

We regret to inform that only shortlisted candidate who are CURRENTLY in Singapore will be notified.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Tampines Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances

Job Responsibilities:

1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.

2) Disseminate customer enquiries to appropriate sales staff for follow-up.

3) Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

4) Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.

5) Arrange product collection, delivery appointment, refund, product exchange and follow up.

6) Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.

7) Any other duties as assigned by the superior.

Job Requirements:

1) Ability to liaise with customers over the customer enquires channels in a professional manner.

2) Manage customers’ feedbacks or complaints efficiently in a timely manner.

3) Possess excellent computer skills especially Google drives, Google sheets and internet.

4) Possess excellent customer service handling skills with good attitude, positive mindset and a good team player.

5) Willing to work on a 6day work week – Retail hours: 12.30pm – 9pm with Off on a fixed weekday.

6) Those with some customer service background will have an added advantage.

7) Those without experience but with keen interest in handling customers and IT Savvy especially in Google Sheets, Google Drives and internet are welcome to apply.

8) Able to commence work within short notice.

9) Candidate must possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.

Job Description:

• Engage in conversations with customers to answer any technical queries with regards to product specification and application.
• Pick up of customer's items & delivery of goods to customers.
• Plan production scheudule & liaise with production team to ensure production schedule is align with delivery dates.
• Inspection of goods prior to delivery.
• Perform on-site servicing & installation of goods to customer's equipment.
• Report back to supervisor after each delivery trip about delivery status and customer's feedback/queries/requirements.

Requirements:

• Must possess a class 3 driving license & must be willing to drive company's vehicle to deliver/pick up goods (2-3 times a week).
• Must be physically fit.
• Must have a pleasant personality to engage in conversations with regards to customers' queries.
• Must be able to read engineering drawings.

Job Description:

• To help edit medical protocols and education lectures.
• To upload medical protocols onto AMS medical protocol portals for AMS crew to refer to in times of need.
• To upload medical topics onto AMS education portals to for AMS crew as continuous medic/paramedic education.
• To formulate multiple choice questions for assessment of crew after each topic.
• Manage medical supplies, equipment’s & inventory
• Handling customer service enquiries and concerns and providing excellent service
• Support various projects, such as accreditation, marketing and event management
• Coordinates daily ambulance crew and event manpower arrangement

Requirements:

• Nursing diploma holders or graduates.
• Dedicated, hardworking, good teamwork spirit, and friendly.
• Minimum 3 years of experience with hospital or prehospital clinical works after graduation.
• Proficient in English.
• Computer competency. Basic computer skills in Microsoft Words, Excel, Outlook, PowerPoint.
• Willing to work overtime and during Sundays and Public Holidays.

Description:

• Set up new copier machine for installation
• Repair and maintain copier machine
• Provide technical support to customers
• Maintain, order and update inventory for toners and spare parts
• Monitor and improve stock handling and other procedures
• Provide training and advise to customers on basic machine maintenance
• Submit monthly meter reading to billing department
• Evaluate performance with key metrics (setup time, overhaul quantity etc.)
• Prepare reports for management
• Any other ad-hoc duties as assigned by the superior

Our client, healthcare, public hospital is looking for patient service associate to join the admission and service center department.

The role requires you to conduct bedside financial counselling for admitted patients in a consistent and comprehensive manner on estimated/ interim/ finalised medical cost. You will need to assist patients to understand and source for their financing options to reduce their upfront cash burdens by empowering patients to make informed decisions on the level of medical services based on their affordability.

Job Responsibilities

You will be responsible for the following:

Financial Counselling /Admission

• Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
• Assist patients to complete the various modes of payment forms.
• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

Patient Billing Matters

• Assist patients/NOK in their billing enquiries.
• To collect deposits, payments and handle any outstanding bills for eligible patients, or for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
• Perform settlement for NETS / Credit Card transactions daily for patient outstanding payments.

Handling and processing of National forms (NEFR/MCAF/MT)

• To be able to explain and advise patient and their NOK on the various forms and the necessary proof of documentation needed.
• To ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.

Other Responsibilities

• Perform daily housekeeping of the reception areas and workstations
• Reply emails on a daily basis
• To manage the department supplies inventory.
• Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Strong analytical, communication and interpersonal skills with positive “can do” attitude.
• Team player with natural ability to interact with healthcare team of all levels.
• Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Able to perform 3 rotating shifts (includes night shifts, weekends, and public holidays).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance

If you are interested, kindly send your resume (in MS Word format) Erin at [email protected] stating your salary expectations & availability to take it forward.

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.

We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

RMA Consultants EA License No: 93C4403

Foo Erin EA Reg No: R2196422

Introduction

You'll be the frontline and brand ambassador for Casa Conctto. Join us in providing exceptional customer service, building lasting relationships, and creating memorable moments. Your role is crucial in creating a positive customer experience and contributing to the success of Casa Concetto. If you're passionate about sales and ready to be a key player in a dynamic team, send us your resume :)

Job Description & Requirements

Responsibilities

• Develop a deep understanding of the furniture products being offered for sale.
• Stay informed about the features, benefits, and specifications of each product.
• Be able to effectively communicate this knowledge to customers.
• Object handling

Customer Service:

• Provide exceptional customer service to all clients.
• Assist customers in selecting furniture that meets their needs and preferences.
• Address customer inquiries, concerns, and issues promptly and professionally.

Administrative Tasks:

• Process sales transactions accurately and efficiently.
• Keep accurate records of customer interactions, transactions, and inventory.
• Properly Execute each step of the sales process
• Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process.

Target Achievement:

• Set and achieve sales targets and goals.
• Implement strategies to meet or exceed sales targets.

Goals and Objectives:

• Report to the assistant store manager

Essential Skills & Requirements:

• Zendesk CRM ( Bonus)
• High End / Furniture industry experience

Remuneration & Others

Salary (commensurate with experience) : Basic Up To $2500 + Uncapped Commission + Monthly Incentives + 16 Days Annual Leaves + Medical Benefits

Working Hour: 10am - 7pm, Monday - Sunday (6 off days/month)

Working Location : UBI

Salary: up to $4,300 Basic + Transport Allowance ($1,200 with own car / claims if without) + OT Pay + Standby Allowance $350
Work Days: 9am to 5:45pm from Mon to Fri
Work Location: Paya Lebar (near MRT)

Responsibilities:
• Responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with company’s range of products.
• To plan corrective and preventive action visits for local customers.
• Provide technical support to local customers to ensure customer needs are met.
• Adhere to procedures and processes to ensure department’s KPI are met.
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
• Review and maintain spare parts to support operations.
• Required to provide 24 hours standby for local customers on a weekly rotational basis.

Requirements:
• Min. Diploma / Degree in Biomedical / Mechatronic / Electronics Engineering or equivalent
• At least 3 years of field service work in medical related equipment or in vitro diagnostic device
• Proficient in Microsoft office applications
• Good communication and interpersonal skills, resourceful, analytical, strong trouble shooting skills, customer focus, team spirited with positive working attitude
• Maintain at all times the highest standards of professional and personal conduct when interacting with internal external customers
• Willing and able to be on 24/7 standby on a weekly rotational basis (with standby allowance and overtime pay)

Please submit your resume in MS Word format to [email protected]

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#11-74 WCEGA Tower
Singapore 658065
www.united-personnel.com

EA Licence No.: 05C5278
Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

Job Title: After Sales Manager (BYD)

Location: Singapore

Key Responsibilities:

• Manage and lead the after-sales service team, including service advisors, technicians, and support staff.
• Develop and implement service strategies to enhance customer satisfaction and loyalty.
• Monitor service operations to ensure efficient workflow and adherence to service standards.
• Analyze service department performance metrics and take corrective actions as needed.
• Coordinate with other departments to resolve complex customer issues and ensure seamless service delivery.
• Develop and manage the after-sales budget, ensuring cost efficiency and profitability.
• Implement training programs to enhance technical skills and service knowledge among staff.
• Stay updated with industry trends and technological advancements to drive innovation in service operations.
• Maintain relationships with key stakeholders, including automotive suppliers and regulatory bodies.

Qualifications:

• Bachelor’s degree in Business Administration, Automotive Technology, or a related field (preferred).
• Proven experience in automotive after-sales management, with at least 5 years in a managerial role.
• Strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team.
• Excellent problem-solving abilities and decision-making skills.
• Sound knowledge of automotive service processes, including diagnostics and repair procedures.
• Familiarity with automotive industry regulations and compliance standards.
• Proficiency in MS Office and automotive management software.

Benefits:

• Competitive salary commensurate with experience.
• Health insurance.
• Opportunities for career growth and professional development in a dynamic industry.

• We are looking for competent and cheerful service crew to take and deliver orders. You’ll be the face of the restaurant and play an integral part in customers’ experiences.
• Service crew responsibilities include ensuring tables are clean and tidy when guests arrive, presenting menus, serving food and beverages as well as anticipating customers’ needs. You need to be quick on your feet and have a polite and friendly attitude. Your ultimate goal will be to provide high-quality service that will help maintain and attract customers. If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you.

Responsibilities

• Prepare restaurant tables with special attention to hygiene and order
• Attend to customers
• Present restaurant menus and help customers select food/beverages
• Take and serve orders
• Answer questions or make recommendations for complementary products
• Work together with other restaurant servers and kitchen/bar staff
• Deal with complaints or problems with a positive attitude
• Issue bills and accept payment

Requirements and skills

• Proven restaurant serving or waiter experience is a plus
• Attention to cleanliness and safety
• Patience and customer-oriented approach
• Excellent people skills with a friendly attitude
• Salary commensurate with qualifications and experience

What to expect

• 6 day work week
• Sales performance bonus
• On job coaching and training
• Staff meals and uniforms provided

If you have an interest in applying for this role,please send in application online to apply. only shortlisted

candidates will be notified.Priority will be given to singaporeans

Young hon Lim/ manager

Render private limited

EA licence no 15c7827

EAreg no R1550906

Successful Candidates will be responsible for the following,

• Drive bus to pick up and drop off passengers at designated locations

• Drive bus according to a planned route according to a time schedule

• Responsible for the safety and comfort of their clients while they travel on bus

• Ensuring proper vehicle maintenance, observing safety and traffic rule

• Have good and clean driving records

Requirements:

• Class 4 driving license with vocational license

• Hardworking and Cheerful Personality

• Able to work overtime, overtime pay

• Able work in Public Holiday and Sunday, rest in weekday.