Job Summary:

Be part of a dynamic team in account management focusing on delivering excellence to ensure service quality satisfaction. The Customer Advocate is an expert in account management and customer support function, focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Provide excellent customer support
• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned
• Meticulous, organised and an effective team player

Job Requirement:

• Minimum Diploma level and above with 3-4 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English, written and spoken, as well as proficiency in Mandarin (to liaise with Chinese- speaking clients)
• Immediate commencement

Requirements:

· Hands-on experiences in installation, maintenance, troubleshooting and/or repairs in air-con systems or other machines electrical and mechanical diagnostic skills.

· Possess valid Singapore class 3 driving licence is an added advantage.

· Able to converse in English and interpersonal skills.

· Working location: Singapore island wide

· Working hours: Monday to Friday (9am to 5:30pm)

Roles & Responsibilities

• Familiarize with Company's Quality Management System and ensure its effective application
• Oversees daily consolidation operations
• Liaise with customer on operation issues.
• Dangerous goods applications
• Import and export consolidation documents & liaising with overseas agent
• Responding customer queries.
• Oversees Tradenet declarations
• Verify Overseas & Contractors' invoices
• Invoice billing
• Rates negotiation with Carrier &Co-loader
• Monitor and co-ordinate import & export shipments.
• Handling and preparation of shipping documents (eg: delivery order / billing of lading, tax invoice, arrival notice and others)
• Send BL and invoice to shipper and arrange telex release upon payment
• Check shipment status
• Arranging and coordinating for transportation / trucking.
• Liase with consignee / shipper on import shipment's arrangements.
• Send / fax arrival notice to consignee and arrange collection / delivery of cargoes.
• Submission of permits to shipping lines.
• Data entry and other assignments.

Job Requirement

• Posses min Diploma in the relevant discipline.
• Minimum 1 to 2 years' experience in shipping / freight forwarding.
• Possess good communication and customer service skills.
• Meticulous with an eye for details.
• Pleasant personality with positive working attitude.
• Interested in data entry and doing documentation.
• Proficient in PC application ( MS Word, Excel )

Senior Customer Service Executive (Sea Freight) /Up to $4,000 + Variable Bonus + AWS

Benefits:

• Basic Salary up to $4,000 with yearly increment based on performance.
• Monday to Friday, 9am to 5.30pm

Job Description:

This is a full time role for a Senior Customer Service Executive (Sea Freight) located in Jalan Kilang. Our client is in the logistics industry. This role involves managing sea export, sea import, warehousing, and trucking activities, including creating bookings in the company's freight forwarding system and handling complete sets of import and export shipping documents. Responsibilities include monitoring pre-alert documents, tracking vessel schedules, addressing customer inquiries, and liaising with multiple stakeholders such as warehouses, carriers, trucking services, and customs. The position also involves sourcing service provider rates, coordinating sales leads, ensuring compliance with customer SOPs, preparing internal SOPs, invoicing, and generating reports. Additional tasks include providing problem-solving solutions for shipments and performing ad-hoc duties as assigned by management.

Qualifications:

• Familiar with incoterms and triangle shipments
• Familiar with custom requirements, import and export procedures.
• Minimum 4 - 5 years working experience in Freight Forwarding.
• Diploma in Freight Forwarding / Logistics is preferred.
• Proficient in Ms Office (excel)

Senior Customer Service Executive (Sea Freight) /Up to $4,000 + Variable Bonus + AWS

Benefits:

• Basic Salary up to $4,000 with yearly increment based on performance.
• Monday to Friday, 9am to 5.30pm

Job Description:

This is a full time role for a Senior Customer Service Executive (Sea Freight) located in Jalan Kilang. Our client is in the logistics industry. This role involves managing sea export, sea import, warehousing, and trucking activities, including creating bookings in the company's freight forwarding system and handling complete sets of import and export shipping documents. Responsibilities include monitoring pre-alert documents, tracking vessel schedules, addressing customer inquiries, and liaising with multiple stakeholders such as warehouses, carriers, trucking services, and customs. The position also involves sourcing service provider rates, coordinating sales leads, ensuring compliance with customer SOPs, preparing internal SOPs, invoicing, and generating reports. Additional tasks include providing problem-solving solutions for shipments and performing ad-hoc duties as assigned by management.

Qualifications:

• Familiar with incoterms and triangle shipments
• Familiar with custom requirements, import and export procedures.
• Minimum 4 - 5 years working experience in Freight Forwarding.
• Diploma in Freight Forwarding / Logistics is preferred.
• Proficient in Ms Office (excel)

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

WhatsApp me @ +65 8882 1834 for a prompt response to your enquiry!

Charmaine Soh Rui En | Reg No.: R24122333

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

About the role

As a BMW Service Advisor at Eurokars Auto Pte Ltd, you will play a crucial role in delivering exceptional customer service to BMW owners. In this full-time position based in the West Region, you will be the primary point of contact for customers, ensuring their service and repair needs are met to the highest standards.

What you'll be doing

• Provide thorough explanations of vehicle repair and maintenance requirements to customers
• Liaise with the workshop team to schedule and coordinate service and repair work
• Coordinate with technicians to ensure timely and accurate diagnostics and repairs.
• Proactively communicate with customers throughout the service process, managing their expectations
• Listen to and document customer concerns and issues with their vehicle.
• Provide clear and concise explanations of recommended services and repairs.
• Offer advice on vehicle maintenance and warranties.
• Identify potential upsell opportunities to enhance the customer's experience
• Ensure a high level of customer satisfaction by resolving any issues or concerns promptly
• Maintain in-depth knowledge of BMW products, services and warranty information
• Review the service and repairs completed with the customer, ensuring satisfaction.
• Prepare and present accurate cost estimates for labor, parts, and additional services.
• Process service orders, invoices, and payments.
• Maintain detailed records of services performed and parts used

What we're looking for

• Proven experience as a Service Advisor or in a similar customer-facing role, preferably within the automotive industry
• Strong communication and interpersonal skills with the ability to build rapport with customers
• Excellent problem-solving and negotiation skills to handle customer queries effectively
• Keen attention to detail and the ability to multitask in a fast-paced environment
• Working knowledge of automotive systems and repair processes
• Proficiency in using automotive service management software
• A passion for delivering outstanding customer service

Job Responsibilities

• Welcome guest in a warm and friendly manner.
• To upsell the different types of pastries and bread in the outlet.
• To provide excellent customer satisfaction through exceeding expectations of guests.
• Upsell promotional items.
• Perform day to day pre-opening and closing activities as per SOPs.
• To adhere to service SOPs.
• Ensure that food hygiene and safety standards are maintain and comply.
• Maintain day to day outlet cleanliness.
• Perform general housekeeping and equipment maintenance duties.
• Report on time, in proper uniform and grooming standard.
• Work together with other team members to provide good quality service.
• Assist in dishwashing duties as and when required.
• Execute any other duties as assigned.

Education

• Min. GCE “N”/ “O” Level, customer service certificate or any related fields.

Experience

• No experience/ At least 1 year of experience working in customer service or relevant experience in F&B.
• Pleasant, friendly, cheerful and able to work under pressure and in a high-volume environment.

Working Hours

• 5 days work week, 730am to 530pm.

Roles & Responsibilities

· Handle daily operation.

· Cashiering Duties

· Prepare and cook menu items.

. Wash and maintain the good condition of kitchen equipment

· Inspect and ensure kitchen area is clean and meet hygiene standards

. Manage inventory

. Liaise with vendor

. Overall in-charge of staff and operation.

. Ensure adequate service is provided to the consumer

Job Requirement:

· Have at least 1 year of experience in the foodservice sector

. Have prior experience in mass ordering

. Able to follow recipes to create food as instructed

· Excellent leadership and decision-making skills.

· Team player

. Able to within long working hours

· Required to work 6 days a week.

· Able to work on public holidays.

· Able to work on off day if needed.

Duties and Responsibilities

• Knows and applies the service process steps and knows all organisational interfaces and structures.
• Knows the relevant KPIs for his or her target achievement.
• Ensures smooth cooperation between all interfaces.
• Supports the Service Advisor with acquisition activities and marketing campaigns.
• Conducts follow up calls in a timely manner.
• Receives the customer demands regarding workshop appointments, customer complaints and price enquiries.
• Makes sure that all customer data is updated (App & Map).
• Organizes and prepares the customer appointments for the Service Advisors.
• Supports the Claim Advisors in the settlement of accident claims.
• Coordinates replacement vehicles for customers (with approval).
• Generates and hands over the customer invoice to the Service Advisor.
• Collect and review warranty claim information, including repair orders, parts invoices, and supporting documentation.
• Greet customers in a friendly and professional manner as they arrive at the service center.
• Assist customers with scheduling service appointments and provide them with accurate information regarding service options and pricing.
• Coordinate with service advisors and technicians to ensure timely completion of customer vehicles.
• Escort customers to the waiting area and provide them with updates on the status of their vehicles as needed.
• Manage incoming phone calls and respond to customer inquiries in a courteous and knowledgeable manner.
• Maintain cleanliness and organization of the service reception area and customer waiting lounge.
• Assist with administrative tasks, such as filing service records, preparing invoices, and processing payments.
• Collaborate with other team members to support overall departmental goals and objectives.
• Any other ad-hoc duties assigned by the management as required.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Able to communicate with Chinese-speaking guests
• Willing to do regular night shifts and will be entitled to night shift allowance.
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 22 Feb 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

· Achieve the Digital Business targets for both connectivity and revenue.

· Support the development of the Portfolio, New Installation, Modernisation, Repairs Sales, and Fulfilment Teams to strengthen their knowledge and capabilities of Digital services / products.

· Prepare and maintain a sales opportunity and forecast database for monthly reporting purposes.

· Liaise with Schindler Supply Chain and Group IoEE Technical to ensure inventories and sales targets are aligned.

· Active involvement with Internet of Elevator and Escalator (IoEE) communications and networking to ensure SLS is up to date with latest developments with products and solutions.

· Develop a series of real-life case studies of digital services and solutions to support the sales organisation.

· Arrange for customer presentations and demonstrations of digital services.

· Prepare quotations to support the respective Business Unit Sales teams.

· Identify & Share Schindler Best Demonstrated Practices worldwide.

· Engage and maintain strong relationships with Internal and External stakeholders to foster the acceleration and growth of digital business (especially connectivity)

· Identify new opportunities for growth with digital Services and work with Schindler JSG and Group

· Follow up with customers post purchase of digital services and solutions to ensure they are familiar with the tool and fully utilise.

· Manage Technical Operations Centre including

-Schindler callback centre for Schindler Singapore (SLS)

-JSG EI initiatives assignment

-SLS strategic EI initiatives implementation

-EI business KPI reporting and follow up

-Key account management initiatives

-Other EI business opportunity development and assignment

Senior Customer Service Executive (Sea Freight) /Up to $4,000 + Variable Bonus + AWS

Benefits:

• Basic Salary up to $4,000 with yearly increment based on performance.
• Monday to Friday, 9am to 5.30pm

Job Description:

This is a full time role for a Senior Customer Service Executive (Sea Freight) located in Jalan Kilang. Our client is in the logistics industry. This role involves managing sea export, sea import, warehousing, and trucking activities, including creating bookings in the company's freight forwarding system and handling complete sets of import and export shipping documents. Responsibilities include monitoring pre-alert documents, tracking vessel schedules, addressing customer inquiries, and liaising with multiple stakeholders such as warehouses, carriers, trucking services, and customs. The position also involves sourcing service provider rates, coordinating sales leads, ensuring compliance with customer SOPs, preparing internal SOPs, invoicing, and generating reports. Additional tasks include providing problem-solving solutions for shipments and performing ad-hoc duties as assigned by management.

Qualifications:

• Familiar with incoterms and triangle shipments
• Familiar with custom requirements, import and export procedures.
• Minimum 4 - 5 years working experience in Freight Forwarding.
• Diploma in Freight Forwarding / Logistics is preferred.
• Proficient in Ms Office (excel)

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

WhatsApp me @ +65 8882 1834 for a prompt response to your enquiry!

Charmaine Soh Rui En | Reg No.: R24122333

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

Job Responsibilities

• Management of daily operations.
• Monitor and review Ops/vendor performance to enhance customer experience. Example, daily meeting with ops/vendors to review results and work on improvement plan.
• Organizing, attending and participating in stakeholder meetings.
• Create regular or ad-hoc reporting based on business requirements. Keep track of resolution, action plans and status update.
• Documenting and following up on important actions and decisions from meetings.
• Recording Minutes of Meeting and disseminate to desired stakeholders.
• Review existing processes and work with process team and vendors to enhance processes for better customer experience.
• Preparing and documenting of Standard Operation Procedures.
• Identify and enhance efficiencies to improve on the operations and customer’s experience such as reporting
• Training and briefing the staffs on any changes of SOPs.
• Undertaking project tasks as required.
• Ensuring projects adhere to frameworks and all documentation is maintain appropriately for each project.
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.

Requirements

• Minimum of 3 years relevant working experiences with tertiary qualification.
• Exceptional verbal, written and presentation skills.
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Knowledge file management, transcription, and other administrative procedures.
• Ability to work on tight deadlines and meet deadlines.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Able to communicate with Chinese-speaking guests
• Willing to do regular night shifts and will be entitled to night shift allowance.
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 15 Feb 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

JOB DESCRIPTION:

· To provide excellent customer support

· To perform installation, process buy-off and training of the equipment to customer

· To provide after-sales support such as calibration, maintenance and repair services

· To provide pre-sales support such as application, demo and evaluation

· Preferably with experience in installation and operation of various types of product manufacturing equipment

JOB REQUIREMENT:

· Diploma / Degree in Mechanical and Mechatronics Engineering or Electrical and Electronics Engineering

· Will be required to work in a cleanroom environment

· May be required on standby duty and travel

· With equipment support experiences would be an advantage

Main Responsibilities:

1. Grow sales of Pentair Commercial Systems products in South East Asia and other assigned territorie such as Taiwan to achieve sales target.

2. Develop and manage distribution partners and OEMs in the assigned territories.

3. Identify opportunities and develop/implement strategies to realize them.

4. Provide sales and budget forecast.

5. Provide product presentation/promotion program/training to channel partners and end-user customers.

6. Conduct field services and troubleshooting on site when needed.

7. Provide technical support internally with team & externally at customer site.

Qualifications:

1. Degree or diploma educational qualification with at least 5 years in a relevant sales role.

2. Experience in sales of foodservice equipment to quick service restaurants, chain stores and/or modern trade will be an added advantage.

3. Proven ability to develop and manage distributors and OEMs to achieve sales target.

4. Good communication and interpersonal skills and ability to work well with a multi-cultural environment.

5. High integrity and values of trust, reliability and discipline.

6. Self-motivated, energetic with excellent inter-personal skill.

7. Must be fluent in spoken and written English. Chinese language will be a requirement for Taiwan sales.

8. Willing to travel within the assigned territories.

9. Proficiency in Microsoft Office and Salesforce applications.

10. Sales experience in SEA region will be an added advantage.

- Handling Customer complaints on daliy basis

- Create & Manage Case ID (Locally & Factory) on MAA ONE PLATFORM when having requested job

- Onsite Installation/Delivery/Demo/ during office hour when required

- Onsite Maintenance/Repair during office hour or after office hour when required

- Bi-weekly meeting report of Technical Guidelines on Case ID

- Prepare Document of Acceptance Test Protocol (ATP) & Preventive Maintenance Check List (PM Check List) when required

- Scan & Upload Service Report/ATP/PM/DO to NAS/MAAONEPLATFORM when required

- File in Hardcopy Service Report/ATP/PM/DO to Folder when required

- Checking of demo equipments: JUSHA PC & GPU BOX & JUSHA MONITORS & EPSON DISC PRODUCER

- Onsite DVD/USB counter record update & sign the log check with customer

- Preventive Maintenance jobs

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.

Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

What to expect:

• Direct transport in to restaurant from Bedok MRT Station
• 5 day work week
• Join a dynamic, young and fun loving service team
• Excellent team culture and a defined career growth plan to develop yourself

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 8 Feb 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Responsibilities:

Training

• Provide regular training and guidance to the operations team on quality standards and best practices.
• Foster strong learning partnership with stakeholders by supporting stakeholders learning needs with departments' learning strategies.
• Initiate discussions with stakeholders on learning needs analysis and design training programs aligned with departments' learning strategies and organizational goals and objectives.
• Lead the curation of training materials including online resources and external training programmes.
• Lead learning partnership discussions within inter-team based on collated post training evaluation and feedback.
• Document learning resulting from use of the knowledge management systems, report activities and capture information in a systematic manner.

Quality Assurance

• Monitor and evaluate the quality of different service channels, to ensure compliance with organizational standards and guidelines.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the operations team to identify root causes of process inefficiencies and implement corrective actions.
• Participate in new and improvement initiatives for the contact centre, to deliver above beyond service standards.

Data Analysis

• Analyze evaluation data to identify trends, recurring issues, and performance gaps. Use insights to create targeted reports that highlight areas needing improvement.
• Go beyond surface-level issues by investigating root causes, helping departments understand underlying factors contributing to quality gaps.
• Work closely with the operations team to share analysis results, co-develop relevant training content, and align on measurable goals for improvement.
• Establish initiatives for continuous improvement, supporting a cycle of feedback, action, and reassessment. Develop action plans and follow up with departments on progress.
• Gather additional feedback from TMs and Customer Satisfaction Surveys where feasible, and integrate findings into the quality assurance analysis.
• Conduct regular meetings with the management and operations team to discuss findings, track improvement efforts, and refine the focus for future evaluations.
• Develop a dashboard or regular report system that provides business units with easy access to quality metrics, trends, and improvement status.

Requirements:

• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and strong analytical skills.
• Excellent verbal and written communication skills with an ability to convey data insights in a clear and actionable manner is a plus.
• Strong collaboration skills, with experience working with training or operational teams.
• Demonstrated ability to set performance benchmarks, track progress, and drive continuous improvement efforts.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Other Information:

• Monthly basic salary range of $3,000 to $3,200
• 5.5-days work-week including Saturday (on rotation basis)
• Official working hours are from 8.30am to 5.30pm
• Workplace is near Ubi and Macpherson MRT station

Job Scope:

· Open and close the gallery.

· Assist visitors with requests, feedback, phone calls, and emails.

· Manage visitor sign-in, event setup, operations, and cleanup.

· Check exhibits regularly to ensure they are working and fix issues.

· Prepare and submit daily reports on visitors, exhibits, and problems.

· Monitor and restock promotional materials.

· Pack event premiums and gifts.

· Troubleshoot basic exhibit and infrastructure issues.

· Work with vendors to complete daily tasks.

· Attend safety drills and handle incidents (injuries, disturbances, or vandalism).

· Manage and schedule volunteers.

· Process sales (non-cash), monitor stock, and count inventory.

· Perform other tasks as needed.

Requirement:

· Attention to detail, independent, and helpful

· Good with Microsoft Office

· Customer service experience

· Presentably attired in office wear.

· Basic First Aid Trained. Training will be provided for those not certified

Working hours: 8.15am to 6.15 pm (with 1 hour meal break)

5 days/ week with alternate weekends off

Location: Central/Marina South Pier

We regret to inform only shortlisted candidates will be notified.

BlueSG is the first and only point to point car sharing service in Singapore, offering a convenient, flexible and affordable mobility option to all, complementing public transport while reducing the need for car ownership. With a 100% electric fleet, BlueSG provides a sustainable transportation solution, eliminating direct carbon dioxide emissions as compared to traditional vehicles.

Join us if you’re passionate about our business, ready to contribute, and resonate with our core values – Collaboration, Curiosity, Customer-Centricity, Empowerment and Respect!

About the role

The Team Lead will organise, direct, and monitor the daily activities of a team of Customer Experience Agents. This role involves ensuring high levels of customer service, adherence to company policies, and continuous improvement of team performance.

• Organise and oversee shift duties for the team.
• Supervise and mentor a team of Customer Experience Agents to achieve performance goals.
• Ensure emails, live chat and calls handled by Customer Experience Agents are correctly managed.
• Monitor calls to observe individual demeanour, technical accuracy, and adherence to company and client policies and procedures.
• Handle and escalate sensitive calls when necessary.
• Provide real-time feedback and conduct monthly reviews.
• Identify and address process bottlenecks and inefficiencies to improve overall performance.
• Collaborate with other departments to ensure seamless communications and alignment of goals.
• Handle any ad-hoc tasks assigned to support operational needs, process improvements, or special projects.

What We’re Looking For

• Proven experience in a customer service role, with at least 2 years in a supervisory position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to provide constructive feedback and handle sensitive situations.
• Ability to work under pressure.
• Attentive to details.
• Proficiency in using customer service software tools such as Zendesk.
• Rotating 12 hours shift work is required, including night shifts, weekends and Public Holidays.

You will register patients, schedule appointments for consultation sessions, complete billing transactions and attend to patients’ enquiries. You will also be required to assist doctors in the consultation rooms.

Requirements:

• At least GCE ‘N’ Level qualifications
• Applicants with work experience in the customer service/healthcare industry will have an advantage
• Work alternate Saturday

You will perform frontline duties in the area of registration, appointment scheduling and payment collection, and provide support to service improvement initiatives/projects to ensure smooth and efficient patient flow in the clinic. You are required to handle patient service duties such as providing assistance to doctors, radiographers and patients in the consultation / procedure rooms, conducting basic patient assessments, liaising with various departments on patients' appointments for tests/procedures, and briefing patients on the preparation needed prior to their tests/procedures.

Requirements

• A general Diploma, GCE 'O'/'N'/'A' Level or Certificate in Clinic Practice/ Healthcare (Administrative Support) or its equivalent
• Proficient in Microsoft Office applications
• Pleasant disposition with good communication skills
• Ability to speak a second language or dialect(s) would be an advantage (to liaise with non-English speaking patients)

Job Description

• Align, execute and embed global Services strategy and framework in local Operating Companies
• Conduct market research to identify new business opportunities, including priority sectors and emerging markets
• Develop and implement a strategic business development plan to achieve company targets for growth and profitability through Services offerings, driving effective product pull-through
• Act as APAC divisional black-dot owner for Digital Services to ensure continuous strong implementation of digital strategy across the division
• Lead regional digital hubs and work closely with Operating Companies service delivery teams to ensure the company’s services meet the needs of customers and are delivered to the highest standard
• Lead capability development in Operating Companies through both commercial and technical training and coaching under Services framework
• As a resource to local sales leadership, help develop comprehensive local sales strategies, target segments, target geographies and target customers to timely commercialise new Services offerings
• Actively contribute to new ideation and provide feedback to internal teams including Steam Business Development to identify opportunities for new services or enhancements to existing services based on customers and market needs
• Work collaboratively with global BD community including Customer Sustainability team to support Operating Companies in delivering Services offering to customers, through sharing of best practices
• Track and report on business development activities, sales performance, and market feedback
• Use CRM systems to track, analyse and support Operating Companies to improve customer interaction and opportunity conversion
• Attend industry events, conferences, and networking opportunities to build relationships and promote the company’s services. Support external marketing / promotion of solutions via multi channels including web, trade shows, social media etc

Qualifications / Experience

• At least 8 years of related experience
• Degree in Engineering or equivalent
• Excellent communication skills, fluent written and spoken English
• Collaborative in building strong and trusting relationship across the organisation to deliver team results, across multiple disciplines
• Proficient skills in MS Office