Key Responsibilities

• Responsible for meeting the daily service maintenance and repair needs of the customer’s equipment
• Install, commission and troubleshooting of medical equipment
• Provide on-site service and clinical support for medical equipment
• Responsible for increasing customers' satisfaction and productivity
• Provides technical support to sales team and medical professionals
• Regularly update technical documentation and respond promptly to stakeholder inquiries
• Develop strong customer relationships, negotiating and closing contracts and developing the technical services business
• Ensure that all scheduled servicing and reactive maintenance tasks are completed on time
• Contribute to a safe working environment by proactively addressing issues based on severity
• Comply with Quality System requirements, instructions relating to health and safety at the workplace
• Understand and adhere to compliance policies and procedures set by Principals, code of conduct policies & procedures
• Reports to team leader periodically and perform any other duties as assigned by reporting manager

Pre-Requisites (Qualifications & Experience)

• Candidates must possess at least a NITEC in Electronics or Mechatronics Engineering
• Fresh graduates are encouraged to apply
• A background as a technician is required with technical hands-on experience
• 1-2 years of experience in the medical industry is preferred
• Must be willing to travel and work overtime as needed, including weekends
• Availability for on-call duties is essential

About our client: Our client is a global MNC company in the Oil&Gas industry.

About the role: This is a 6-month maternity cover position, and we are looking for someone who can commit to the full term. If you are a proactive, organized individual with experience in customer service or administrative roles, we encourage you to apply.

1) Order Processing:

● Support in the registration of vessels, ITT, trucking and drumming orders in MyService accurately
● Update customer orders based on instructions from Account Manager
● Create relevant feed/run down order in the Industrial Terminals.

2) Trucking and Drumming activities:
● Coordinate and plan drumming activities
● Book time slots for trucking activities
● Liaise with haulier to optimize planning
● Coordinate service disruptions with Account Manager and Operations
● Coordinate and plan drum delivery and collection

3) Documentation Handling:

● Conduct relevant Customs Clearance Processes
● Handle shipping and ITT documentation
● Handle prevailing administrative tasks for the department
● Perform relevant dispatcher activities on the terminal

4) Periodic Reporting:
● Assist Account Managers with manual inventory reports for customers
● Create all other prevailing periodic reports, including Qliksense

About you:

• Prior experience in a customer service or administrative role in the Oil & Gas industry is advantageous.
• Ability to manage multiple tasks and deadlines effectively in a fast-paced environment.
• Basic understanding of logistics, shipping, and customs clearance processes is preferred.
• Strong attention to detail and accuracy in handling data and documentation.
• Excellent organizational skills and the ability ovpato prioritize tasks effectively.
• Strong communication and interpersonal skills, with the ability to work well with team members, customers, and external partners.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational skills and the ability vto prioritize tasks effectively.

Other:

• Work location: Penjuru (transport provided at Jurong East)
• Work hours: Monday to Friday (8.30am to 5.30pm)
• Contract duration: 6 months (Jan to Jun 2025)

*Please note that only shortlisted candidates will be contacted.

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

Job Responsibilities

• Assist in Setup of new PCs and Installation of Standard Office Application
• Troubleshooting of Problems Encountered by End Users
• Provides level 1 support for IT needs.
• Provide front line support for key field service activities in line with customers’ requirements.
• Update service record into database promptly and accurately.
• Perform Asset Tagging
• Perform rework on products and deployment when required.
• Assist in answering to customer enquiry and feedback
• To conduct all field service activities within the boundaries of health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times
• To provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
• Any ad-hoc duties as assigned.

Job Requirements:-

• Minimum qualification: Nitec in Infocomm or similar
• Able to Work Independently, Self-motivated and Diligent
• Willing to learn IT skills, Familiar with Windows Environment.
• Experience in Troubleshooting and Repairing of PC/Notebooks an added advantage
• Possess Analytical and Problem Solving Abilities
• Written and spoken Language Proficiency in English is essential
• Effective communication skills

Overview:

Are you a social media ace with a knack for producing compelling narratives that captivate our audience and drive engagement? Do you thrive in fast-paced environments, enjoy working closely with cross-functional teams, and love being on the move to highlight events and stories on active ageing? As part of our Brand & Strategic Communications team, you will be the architect of our online presence, handed the exciting challenge of growing our social media channels with creative strategies that align with our brand’s mission and values.

Responsibilities

• Assist in developing and implementing a diverse range of media communications plans to enhance the profile of the Association, and various outreach initiatives
• Implement the Association’s social media content strategy
• Create eye-catching graphic and short-form video content for various social media platforms
• Produce polished written content such as pre and post-event synopses, feature stories, website copy, media briefs and press releases
• Assist in corporate events including Annual General Meetings, fundraising events, award ceremonies, and corporate visits, including providing on-ground photography and videography support
• Establish and maintain relations with external and media partners
• Liaise with internal and external stakeholders to coordinate communication efforts and ensure messaging is consistent
• Stay updated on latest social media trends that can be applied to our own channels

Requirements

• Diploma/Degree in Mass Communications, Public Relations, Business Management or equivalent
• Minimum 3 years of relevant working experience in public relations, communications, or content production for publications or media management
• Have hands-on experience in utilising digital and social media marketing and video editing tools
• Possess good communication/Interpersonal skills, problem-solving in planning and executing projects
• Willing and eager to go around different locations across Singapore on a regular basis to cover various on-ground events and engagements
• Adept in photography and video-taking, with a keen eye for spotting and capturing golden moments during on-ground events and engagements
• Enjoy talking to seniors, listening to their stories and getting them out to the world
• Good writing skill that is compelling to readers

The incumbent will be responsible for providing legal advice across all aspects of commercial, operational, and regulatory matters.

Duties and Responsibilities:

• Review, draft, and negotiate commercial contracts, shareholding agreements, banking facilities agreements, directors’ resolutions, and other legal documentation as required.
• Provide legal support for mergers and acquisitions, including due diligence, negotiation, and documentation processes.
• Support commercial and enabling functions within the organization, including the Commercial & Investment Teams, HR, Finance, Operations, and other relevant departments.
• Manage corporate governance matters and changes to corporate entities within APAC and other regions as required.
• Advise on changes to legislation, licensing conditions, and industry frameworks in coordination with the compliance team to ensure compliance standards are met.
• Provide legal support on the following areas:

- Client and vendor commercial negotiations

- Labour and employment matters

- Intellectual property claims and disputes

- Privacy protection issues and personal data protection requirements

- Internal risk management and compliance with internal guidelines and external laws

-Documentation and compliance-related requirements for the Charity Foundation.

• Maintain a high level of confidentiality to preserve and protect the interests of the company.

Professional Job Requirements:

• A law degree from a recognized university.
• Admitted to the Singapore Bar and of good standing.
• Ideally familiar with local regulations pertaining to the property industry, with a strong understanding of corporate governance principles and Singapore’s best practices.
• At least 7 years PQE with demonstrated experience in mergers and acquisitions, corporate law, and commercial legal advisory.
• Excellent problem-solving skills with the ability to quickly identify issues and collaborate with stakeholders to provide effective solutions.
• Strong communication and presentation skills with the ability to draft legal advice and opinions clearly and concisely.
• Autonomous, able to multi-task, prioritize, and perform under pressure.
• Resourceful and adept at legal research with the ability to learn quickly.
• Resilient, adaptable, and meticulous with a strong attention to detail.

This role offers a unique opportunity to work in a dynamic and multi-industry environment, contributing to the growth of businesses across Real Estate, Investments, Logistics, Hospitality, Healthcare, and charitable initiatives.

1. Transport Passenger from point to point

2. Upkeep the vehicle

3. Maintenance of the vehicle

4. With a good working attitude

5. Able to communicate minimum English

6. Practise Safe Driving all the time

7. Hold a valid with no bad record of class 3 and class 4 driving licenses and with bus vocational license.

Requirements:

· Hands-on experiences in installation, maintenance, troubleshooting and/or repairs in air-con systems or other machines electrical and mechanical diagnostic skills.

· Possess valid Singapore class 3 driving licence is an added advantage.

· Able to converse in English and interpersonal skills.

· Working location: Singapore island wide

· Working hours: Monday to Friday (9am to 5:30pm)

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are looking for part-timer (Student preferable) who can cover during the period below:

• 29/11/2024, 23/12/2024, 28-31/12/2024, Feb'25
• This is not a remote position.

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 27 December 2024.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

You will co-ordinate and perform clerical and support functions in the assigned ward, such as handling the medical records and taking charge of the bed assignment and census update. You will ensure that patients are able to discharge promptly, as well as participate in any other duties that contributes to the smooth operations of the ward.

Job Requirements:

• GCE O/N/A Level or WSQ Higher Certificate in Healthcare Support (Administrative Support) / ITE Certificate in Health Care
• Proficient in computer skills
• Has a pleasant disposition with the ability to provide good customer service
• Comfortable with shift work
• Open to deployment to other work locations e.g. Sengkang Community Hospital

About SCCFSC

Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and cooperation.

Our Approach

Taking an inclusive approach, we leverage on the community to activate mutual help through social connections and inclusiveness with the aim of empowering the low-income and vulnerable families while developing the full potential of the next generation for transformative change.

About the role of Director, People and Shared Corporate Services

We seek a dynamic and strong capable leader who can independently drive and manage the entire spectrum of HR, shared services (digital/IT strategy and communications), and corporate functions. The Director of People and Shared Corporate Services is responsible for driving talent management strategies, overseeing HR operations, administering shared and corporate services strategy, and ensuring compliance with governance and regulatory standards. This role also involves preparing manpower annual budgets, providing strategic framework insights, and collaborating with the board and senior leadership to align HR, digital/communication and operational strategies with organizational goals. Having a hands-on approach with strong operational experience would be advantageous.

Key Responsibilities:

1. Strategic Leadership

• Drive, lead, develop and implement integrated strategies for HR, Admin/Operational, and IT shared functions to achieve organizational goals.
• Provide guidance and leadership to ensure efficient and effective shared and corporate services.
• Spearhead initiatives to enhance operational efficiency and drive organizational transformation.

2. Human Resources and Talent Management

• Oversee recruitment, development, and retention strategies to build a sustainable and engaged workforce.
• Lead succession planning and leadership development to ensure workforce continuity.
• Design and implement frameworks for performance management, learning, and people development.
• Develop employee engagement programs to foster a culture of growth and collaboration.
• Ensure alignment of HR policies with legal regulations and industry best practices.

3. Shared and Corporate Services (IT/Digital transformation/Communications)

• Manage digital transformation, IT infrastructure, communications and shared administrative functions.
• Oversee digital strategy, IT and data infrastructure, ensuring technology supports organizational efficiency and maintains cybersecurity compliance.
• Operational oversight for the 3 teams under this role.
• Monitor and improve the delivery of shared services to achieve high operational standards.

4. Governance and Compliance

• Ensure statutory and regulatory compliance and progressive practices across HR, Admin, and IT functions and aligning whole SCC policy framework.
• Establish policies and frameworks to mitigate risks and enhance governance practices.
• Collaborate with senior management and the Board of Directors to align and drive strategies with organizational objectives.

5. Budgeting and Reporting

• Prepare and manage budgets for HR, IT, and guide corporate services, aligning resources with strategic priorities.
• Provide insightful reports and presentations to senior leadership and board committees to support data-driven decision-making.

Requirements:

• Degree in Human Resources, Business Administration, IT Management, or a related field
• Minimum of 10 years of experience in HR, talent management, or corporate services, with 5 years in a leadership role.
• Strong background in talent management, people development, strategy and overseeing operations.
• Proficiency in managing IT systems, cybersecurity, and administrative processes.
• In-depth knowledge of employment law, HR best practices, and governance frameworks.
• Exceptional leadership, interpersonal, and communication skills.
• Strategic thinker with a track record of translating vision into actionable strategies.
• Ability to manage operational budgets and align resources with strategic goals.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

About SCCFSC

Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and cooperation.

Our Approach

Taking an inclusive approach, we leverage on the community to activate mutual help through social connections and inclusiveness with the aim of empowering the low-income and vulnerable families while developing the full potential of the next generation for transformative change.

About the role of HR Manager

We seek a dynamic capable individual with well-rounded experience in Human Resource field who can independently manage the entire spectrum of HR from attraction-retention-motivation-development.

The HR Manager is responsible for preparing the annual budget, overseeing payroll and other HR related operational duties, maintaining HR records, and analyzing data to support informed decision-making. In this role, you will be partnering with internal stakeholders in key initiatives, in support of building and strengthening our people agenda to achieve our organisation’s goal of transforming lives in SCC. This lead role also provides strategic HR management of wellness, employee engagement and people development initiatives, policies and practices and insights to the board and senior leadership team. This dynamic and adaptable individual to also have sound knowledge of HR legal matters in compliance to communicate across all levels of the organisation. Resilient and resourceful and seeks collaboration for the best outcome for team and organisation.

Key Responsibilities:

1. Recruitment & Onboarding

• Oversee workflow processes and procedures of recruitment
• Plans and conduct new employee on-boarding to foster positive attitude toward organisation goals.
• Update job requirements and job descriptions for all positions.

2. Compensation & Benefits & Payroll

• Develop and recommend for implementation of compensation plan
• Administer benefits plans
• Manage Annual Increment and Variable Compensation process
• Oversee payroll process including AI/VC and AWS

3. Talent Management

• Lead and administers performance review programme, integrating AI/VC within appraisal cycle to support personal development and merit-based compensation system to ensure effectiveness, compliance, and equity within organisation.
• Work on talent identification and development of career progression and succession planning
• Work on competency building to increase capacity and effectiveness of workforce

4. Employee Welfare & Engagement

• Prepare employee’s resignation notice and related documentation, and conducts exit interviews to determine reasons behind resignation
• Advise appropriate resolution of employee relations matters, and ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care.
• Communicate and explain the organisation’s policies to employees.
• Ensure general insurance coverage for the employee and offices.
• Coordinate with insurance providers to assess coverage options and claim process.
• Develop employee engagement strategies and plan staff welfare activities

5. Training and Development

• Administer and maintaining training and development needs that fits the organisation goals and employee personal development objectives.
• Liaise with department heads to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements

6. Policy, Compliance & Audit

• Develop and administer policies, procedures and programmes to ensure alignment of organisation mission and competitiveness.
• Keep abreast of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are complying.
• Act as the primary point of contact for external auditors during HR audits, ensuring all necessary documentation and information are prepared and accessible.
• Collaborate with external auditors to address any findings and recommendations, ensuring that HR practices align with regulatory requirements and organizational policies.
• Track and implement corrective actions based on audit outcomes to enhance HR processes and compliance.

7. Shared Services Approach

• Establish and manage HR Shared Services to ensure alignment with organisation’s initiatives and objectives [=DREAMS (Singapore) Limited]

8. Budget and Financial Oversight

• Prepare and manage annual HR Budget, align financial resources with organizational and HR strategic goals.

9. Board and Senior Leadership Engagement

• Prepare HR presentations, reports and updates for participation and meetings with HR Committee (BOD) and Senior Leadership Team to provide strategic HR insights and contribution to organisational planning.
• Lead and to support Senior Management to conduct HR Committee periodic meetings and work with stakeholders (e.g. Board & HRC subcommittee members)

Requirements:

• Degree in Business with major in Human Resource
• Minimum of 3 years of managerial experience, including HR supervisory responsibilities
• Good spoken and written English.
• Strong interpersonal and communication skills, and ability to interact effectively at all levels
• Good planning and prioritisation skills.
• Able to work independently but in a team environment.
• Meticulous, proactive, resourceful and self-driven with positive mind-set.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Summary:

The Customer Journey & Growth Program Manager is a strategic role combining expertise in customer experience, M&A, franchise management, and new business development. The role emphasizes operational excellence, regional market knowledge, and ERP project implementation to drive growth and enhance customer journeys across the brand portfolio. This position also requires financial and audit expertise to ensure operational and strategic decisions are data-driven and sustainable.

Key Responsibilities:

Customer Journey and Experience Management

- Design and optimize customer journeys across multiple brands, ensuring exceptional experiences at all touchpoints.

- Collaborate with marketing, operations, and technology teams to implement customer-centric initiatives.

- Analyze data to track and improve customer satisfaction, loyalty, and retention.

Mergers & Acquisitions (M&A) and Franchise Management

- Support M&A activities by conducting financial analysis and assessing customer and operational synergies.

- Develop and oversee franchise management strategies, ensuring consistent brand compliance and performance.

- Build relationships with franchisees to support their operational and customer journey improvements.

New Business Development and Market Expansion

- Identify and pursue growth opportunities in the SEA market.

- Lead new concept launches and market entry strategies to strengthen the brand portfolio.

- Conduct market research to understand trends, consumer behavior, and opportunities in the F&B industry.

ERP and Project Management

- Oversee ERP implementation to streamline processes and enhance operational efficiency.

- Manage cross-functional projects with clear objectives, timelines, and KPIs.

- Ensure alignment of all projects with the company’s strategic goals and growth objectives.

Financial and Audit Expertise

- Leverage ACCA certification and audit experience to ensure financial accuracy and compliance in projects and operations.

- Conduct regular audits and financial analyses to identify risks and opportunities for cost optimization.

- Collaborate with finance teams to align customer journey projects with budgeting and financial targets.

Regional Expertise and Communication

- Utilize knowledge of the SEA market to inform localized strategies and initiatives.

- Build strong networks in the region to stay ahead of market trends and opportunities.

- Communicate effectively in English, Malay, and Chinese to engage diverse stakeholders and audiences.

Qualifications:

- ACCA professional certification with a minimum of 5 years of audit experience, preferably in the F&B or retail industry.

- Proven experience in customer experience, M&A, franchise management, or new business development.

- Strong knowledge of the SEA market with demonstrated success in driving growth and market expansion.

- Hands-on experience in ERP project implementation.

- Fluency in spoken and written English, Malay, and Chinese.

Key Competencies:

- Strong financial acumen and attention to detail.

- Strategic thinker with the ability to align customer experience with business goals.

- Exceptional project management skills, with the ability to lead cross-functional teams.

- Excellent interpersonal and communication skills, adaptable to diverse cultures and stakeholders.

- Entrepreneurial mindset with a focus on innovation and growth.

Global Payments is a key strength and differentiator for Citi. Our business intermediates and processes flows generated by Corporates, Banks & Financial Institutions and Governments. Within Payments, E-Commerce is a key area of focus with strong growth expected to continue over the next few years. Citi’s Clients operating in this space are Fintechs, Payment Intermediaries and large corporates, who are agile, innovative and always looking for faster, secure and more efficient ways to collect.

Banking as a service is uniquely positioned to provide our clients with a superior client experience, innovative product and solution sets that support their growth plans.

The Team

Banking as a service is growing team; focused on core Product, Product development and E-Commerce commercialization. The team is tasked to design, develop, and deploy Banking as a service solutions that allow our clients to Collect, Hold and Pay; as an end to end service. Thus, enabling our clients to grow digital businesses at scale.

The team manages the end-to-end product management and development process from concept formation to strategy, business requirement, design and development, pilot launch, global rollout, and commercialization.

The Position

Banking as a Service(BaaS) Product Manager – Asia N & S. The Product Manager is a full-time, dedicated position reporting to the Payer ID Global Product Head.

Responsibilities:

• To own, deliver and manage specific product services that are being built as part of Payer ID Engine rollout in the cluster.
• Partner with clients on key issue management, process improvement and development opportunities.
• Redesign and implement services to minimize and eliminate friction to enable digital commerce flows. Work with Technology partners on optimization of present processes.
• Manage Payer ID Engine rollout in the cluster.
• Work with key stakeholders to manage Product related requirements for clients.
• Partner with key stakeholders from AML, Compliance, Sanctions & Legal.
• Partner with operations to ensure key client flows are processed and reported accurately & timely.

Key Skills:

• Must represent their domain area of knowledge, reach back into their function for support and advice as required.
• Good understanding of Payment operations, Technology and second line functions.
• Able to operate in ambiguous environment, adapt to new situations, and work collaboratively.
• Work closely with internal partners from Sales, Relationship, Operations, Technology, Finance, and Compliance (strategic discussions) to deliver results.
• Self-starter, should be flexible to pick up areas that require focus, given the dynamic nature of the Banking as a service.
• Able to manage conversations with senior internal stakeholders and Client’s technology teams.

Experience, Qualifications

10+ years’ relevant product management experience, preferably with a background in managing cross-product relationships in the financial services industry / Fintech / Digital commerce.

• 3+ years’ direct or indirect external client experience is a MUST.
• Experience with digital product strategy and execution is a MUST.
• Prior experience of working with second line partners is a MUST.
• Experience in successful implementation of large, customer experience projects while managing cross functional stakeholders.
• Strong analytical and problem-solving skills to be able to respond quickly and creatively to complex issues.
• Demonstrated ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.
• Excellent verbal, digital, and written communication skills. Strong presentation skills.
• Bachelor's degree is required. Masters is Good to have.
• Exceptional candidates who do not meet these two criteria may be considered for the role provided they have the necessary skills and competencies

Preferred Locations - Singapore, Hong Kong, Australia

Responsibilities

• Coordination between customers and operations

• Support and growth and business development team

• Assist the Head Operations/Business Development Director in resolving operations issues

• Arrange to meet up with clients and take charge of ad hoc projects and events

• Liaising with clients on their requirements

• Conducting incident and accident investigations and report writing where necessary

• Manage day-to-day deployment of busses and drivers

• Tabulate summary report for finance to prepare for billing (project basis)

• Prepare and submit driver clearance to clients if any

• Pass log sheet to clients

• Provide clients with the vehicle details

• Any other ad hoc duties assigned by superior

Requirements

• 2-5 years' proven track record in transportation industry.
• Experienced in fleet management will be desirable.
• Computer literate.
• Good comminication and planning /scheduling skills
• Strong team player and excellent leadership.
• A quick thinker, fast and alert at tll times

Responsibilities:

• Welcomes guests warmly.
• Handles guests orders for dine-in, takeaway and the online shop.
• Prepares drinks, maintaining consistent quality.
• Serves food and drinks accurately and promptly.
• Manages the POS system.
• Highlights customer’s dietary needs.
• Maintains cleanliness of work area and shop.
• Completes any ad hoc tasks assigned.

Prerequisites:

• Highly positive and flexible individual with professional work attitude.
• Have an excellent command of the English language.
• A self starter and able to work independently.
• Be observant and pay attention to details.
• Always smiling.
• Have excellent personal hygiene.

• Good team player.

• Keen on learning new skills and tasks.

About SCCFSC

Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and cooperation.

Our Approach

Taking an inclusive approach, we leverage on the community to activate mutual help through social connections and inclusiveness with the aim of empowering the low-income and vulnerable families while developing the full potential of the next generation for transformative change.

About the role of Transformation Specialist / Social Worker

Are you passionate about transforming lives and creating lasting impact? As a Transformation Specialist, you will play a key role in helping low-income families break the cycle of poverty and achieve their dreams. This is a chance to empower and uplift families, guiding them towards long-term financial independence, homeownership, and social mobility.

In this role, your work will be focused with families who generally present with more stability (i.e. minimal risk factors) but face barriers or require support to achieve social mobility. The Transformation Specialist is responsible for facilitating change and improving the lives of individuals, families, community facing the challenges of poverty through the provision of specialist interventions including but not limited to social work, home ownership, and livelihood interventions to realise their aspirations of getting out of the poverty cycle. Your interventions will help them overcome these obstacles and achieve long-term, meaningful progress. You will be part of a dynamic, supportive team dedicated to long-term family transformation and positive community impact.

Job Description:

• Work collaboratively with community and ecosystem partners to empower and enable socially disadvantaged low-income families to achieve long-term goals like homeownership (with a focus on maintaining it for at least six years) or financial stability and asset-building, enabling them to create a brighter future and escape the poverty cycle.
• Provide holistic casework interventions, focusing on critical areas such as homeownership, livelihood improvement, and debt management. Assess individual family needs, offer guidance, and equip them with the knowledge and skills necessary to achieve sustainable change.
• Maintain accurate and confidential family records, documenting progress, interventions and outcomes, on the required platforms such as (but not limited to) Social Service Net (SSNet), CaseConnect, and Family Transformation Management System (FTMS). Your attention to detail ensures that every family’s journey is well-documented, and the positive changes are measurable.
• The focus of this role is for families with a specific profile: low to no risk factors (e.g. family violence or suicide risk etc.) who still require professional intervention to address the barriers of poverty.

Job Requirement:

• You should possess a Degree or Post Graduate Diploma in Social Work or related disciplines from recognised universities; with a pathway to work towards being an Accredited Social Worker
• You should be a passionate change-maker who is driven by a deep desire to make a difference in people’s lives. You believe that every family has the potential for transformation, and you are committed to guiding them along that journey.
• You should be a creative problem-solver who is innovative and resourceful in designing tailored solutions that address the unique challenges faced by each family. You excel in collaboration and know how to connect families with the right resources and support systems.
• You should possess the ability to communicate well, both verbally and in writing, and be able to empathize and allow families to feel empowered and supported, with a commitment to building healthy and strong relationships with the families you serve

Only shortlisted candidates will be contacted.

Thank you.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Customer Service Excellence and Conflict Resolution

• Greet arriving tenants and guests warmly and professionally, establishing a welcoming atmosphere and initiating a positive and personalized experience from the outset.
• Manage inquiries, both over the phone and in-person, with poise and efficiency, demonstrating outstanding customer service skills and leaving a lasting positive impression.
• Respond promptly and effectively to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity.
• Handle complaints and suggestions from tenants and guests diplomatically and courteously, transforming challenges into opportunities to enhance the overall customer experience.
• Provide event support, ensuring seamless coordination and execution of events to enhance tenant and guest satisfaction, contributing to the overall success while consistently following and adhering to protocols and SOPs.

Dynamic Service Enhancement and Adaption

• Assist in property business administration with meticulous attention to detail and refined organizational skills, striving to enhance operational efficiency and customer satisfaction through adaptable and dynamic service delivery.
• Develop a comprehensive understanding of available services and facilities, offering helpful advice to effectively address the diverse needs of tenants, visitors, and clients within a constantly evolving environment.
• Embrace additional responsibilities as assigned, demonstrating flexibility and a proactive approach to continually enhancing our service standards while adhering to SOPs and protocols. This includes willingly undertaking various duties as required to maintain seamless operations and uphold customer satisfaction.

Security and Safety Enforcement

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order.
• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere.
• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment.

Incident Management

• Manage and promptly report incidents through designated communication channels, demonstrating resilience and composure in crisis situations, and prioritizing the well-being and comfort of occupants while strictly following established SOPs and protocols.
• Report breakdowns of facilities or machinery promptly to the relevant teams, ensuring the highest standards of service and functionality.
• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders.

Requirements:

• Able to commit to Shift Work
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

Job Responsibilities:

• To support the outlet manager in running the operation.
• To provide service according to procedures and standards established by the F&B Department.
• To be knowledgeable in all service techniques.
• To ensure that all pre-opening duties are completed on schedule daily.
• To be familiar with all the items on the menu. In this respect, you must have knowledge of all recipes, methods of preparation and preparation time.
• To recommend and promote items on the menu or specials to guests.
• To maintain a high standard of personal hygiene, appearance, and deportment at all times.
• To clean up section area after service and maintain the cleanliness of the area.
• To perform other related duties as required by the outlet Manager.

Job Requirements:

• Positive attitude with a passion for service;
• Willingness to learn new items on food and service;
• For Individuals with a serious passion in F&B;
• Positive working attitude and a ready smile;
• Able to work in a fast-paced environment;
• Able to work shifts, weekends and public holidays.
• Experienced in a Chinese Restaurant.

Core Responsibilities

• Liaise with Sales Department and other stakeholders to provide services to tenants
• Schedule appointments for clients
• Perform tenant check-in and check-out
• Perform payment collection procedures
• Manage tenants’ feedback and enquiries
• Perform service recovery
• Promote use of automated or self-help services
• Identify situations where tenant require additional attention
• Prepare meeting rooms
• Monitor inventories of stationaries
• Reconcile daily monetary transactions
• Participate in the execution of designated emergency response tasks

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift between Monday - Friday

We are seeking a sales and customer service executive based in our showroom at Bukit Merah. The role loosely encompasses the following key areas:

• Handle enquiries that come in via Whatsapp, email, phone, and walk-ins.
• Provide accurate quotes and convert leads into revenue.
• Provide appropriate customer service throughout the sales cycle.
• You are effectively the main person who will interact with customers day-to-day.

About us

We operate a number of businesses in Singapore that cut across printing, framing, art restoration, art valuation, and the sale of fine art [paintings & sculptures]. We have an excellent web presence and do not need to go hunting for business - your job is effectively to close opportunities that are provided to you via Whatsapp, Email, Phone, and those who walk-in.

As we do have walk-in customers it is a job that requires someone to be on-site Tue - Fri [10am - 6pm] and Sat [10am - 5pm].

As with any small business, each person needs to pull their weight and make an impact. We need proactive individuals with strong attention to detail who enjoy speaking to others.

We are currently offering a fixed salary with the idea of some additional commission based bonus available.

Job Description:

The successful candidate will be part of AST's Customer Services Division. This customer-facing role encompasses a wide variety of day-to-day tasks aimed at providing an exceptional customer experience to the pilots performing their flight simulator training. Ensure that all customer concerns and requests are attended with high level of professionalism and on timely manner. He/ She need to keep a high level of harmonious relationship with the customer.

Responsibilities

1. Attend to walk-in customers and perform frontline services to any customers / visitors entering the premises. These include:

• Greet visitors and determine the nature of their visit, alert appropriate party of visitor's arrival, direct visitors to proper waiting area.
• Respond to general enquiries and feedback.
• Establish and maintain customer rapport.
• Make outbound calls to customers and/or responding to customer emails.

2. Provide support on training related enquiries includes:

• Work with all stakeholders to ensure proper alignment of the Simulator Flight Scheduling and Maintenance Planning activities.
• Perform Simulator Flight Scheduling and Maintenance Planning activities as an alternate to PIC
• Effectively facilitate pilots’ requests by liaising promptly with other departments.
• Perform data input and analysis.
• Plan and track monthly programs for completion.

3. Assist with tenant-related enquiries including but not limited to booking of meeting/ conference rooms/ guest rooms.

4. Assist with the planning, co-ordination and execution of internal and company events.

5. Setting & tidying up of the guest rooms for accommodation.

6. Monitor Pantry and Stationery supplies and coordinate purchases when needed. Replenish F&B supplies in Pilot Lounge, Boardroom and guest rooms.

7. Other potential engagements in other work areas within the Company.

Requirements

• Possesses at least a Diploma with at least 2 years of relevant experience in customer and/or administrative service.
• Prior working experience in aviation industry/ hospitality / customer service experience is highly advantageous.
• High-quality written and verbal communication skills.
• Competent in administrative procedures.
• Team player and able to work in a fast-paced environment with minimal supervision.
• Must be able to communicate in Mandarin to be able to liaise with Mandarin speaking associates on handling daily operations and headquarter in China.
• Proficient computer skills.
• Only Singaporeans/ SPR may apply.
• Flight attendants and entry level applicants are welcome to apply.