At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud advisor to your customer.
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
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Key job responsibilities
You will leverage your consulting, complex program management and technology skills to understand your customer's strategic business objectives, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT and Business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.
The CSM role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.
Your actions will earn the trust of customer by doing what's best for them in long term. You will communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams.
Basic qualifications
- 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- 4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- A history of problem solving and innovation developing technology programs and working across customer organizations
- Self-motivated problem solver who thrives in a dynamic and customer-focused environment
- Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
Preferred qualifications
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Strong organizational and troubleshooting skills with attention to details
- Direct experience implementing cloud services including migrations and modernization projects
- Knowledge of AWS Services and Solutions is an added bonus - AWS Solution Architect (Associate Level) will be required within 2 months from start date
- Project management certification, training such as PMP, Scrum, or other Agile certification, or equivalent experience
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded profe
