Job Descriptions:

• Lead day-to-day operations of the service team.
• Conduct product delivery training for distributors and customers.
• Provide remote diagnosis and fault analysis guidance via emails and/or calls.
• Perform on-site field services in local and ASEAN countries.
• Generate service reports and recommend spare parts, assisting the Parts team.
• Submit warranty claims and quality reports to drive product quality improvements.
• Demonstrate flexibility, including working beyond office hours if required.
• Undertake any other ad-hoc duties assigned from time to time.

Job Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry.
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.
• Meticulous and self-motivated; cooperate and comply.

• Support overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance.
• Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency.
• Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
• Interact with other functions to setup and optimize the cross functional operational processes.
• Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs.
• Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
• Attend to customer queries, complaints/feedback pertaining to services, if required
• Act as a liaison between off-site supervisors/technicians and other departments.
• Provide administrative support for Service Technicians’ staff claims and any ad hoc documents. Support service supervisors & technicians in daily operational matters related to their customers.

• Diploma in Business or Engineering
• Relate experience in Services within the industrial equipment industry
• Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.
• Self-motivated and seeking high standards
• Resourcefulness and implementation of action skills.
• Excellent customer relationship management skills.
• Open-minded person with the ability to work within an international team and cross-cultural environment

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620