About the job:

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
• Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

About you:

• Min Diploma in IT-related fields
• Min 1 year End user support experience, Desktop or Technical Service Desk.
• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

Others:

• Monday - Friday rotating 8.5 shifts.
• Shift allowance
• This position required to do project clearance.

Senior School Executive

Location: Clementi

Working days: 5 days (Rotate shift based on roster)
Weekday: 11.45am to 9.15pm
Weekend: 8.45am to 6.15/7.15pm
Salary: $3,500 - $4,200

Key Responsibilities:

Primary Role

• Achievement of school enrolment and store revenue budget of music school (branch)
• Teachers’ management and administration (more than 50 teachers full and part-time)
• Activity planning including trial lessons, open house, performances, PTMS, students’ orientation etc
• Studio and facilities management

Secondary Role

• Work with respective product managers to ensure branding, A&P and sales activities.
• Supervision in provision of quality customer service through training and coaching of staff and engaging.
• CRM Management – Reviewing of leads generation and follow-up prospecting for customer.
• Plan, manage and organize area market events and activities in-store
• Manage and oversee store inventory to ensure optimal stock levels for display and sale.
• Overseeing proper cash register management and administrative matters and documentation processes with relevant department
• Perform any adhoc duties or projects as assigned.

Requirements:

1. Diploma graduate preferred
2. Experience in similar or service related industry preferred (enrichment centers)
3. Retail sales experience is not mandatory

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

As the Service Delivery Manager, you will be responsible for ensuring seamless service delivery while building and maintaining strong client relationships and ensuring the business delivers a high-quality customer experience. Your focus will need to include service delivery management, customer success, as well as internal and external relationship management ensuring client SLAs are met, satisfaction levels are high, opportunities for growth are realised and contract renewals are achieved

Role and Responsibilities

The Service Delivery and Manager main areas of focus are provided below as a guide:

Service Delivery Management:

· Build strong relationships across the business to maintain high levels of customer satisfaction.

· Owner of the escalation process the Service Delivery and Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.

· Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.

· Challenge and assist the Operations Team in pursuit of high quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated teams and systems.

· Arrange, drive and direct internal and customer service review meetings covering performance, service improvements, quality and processes.

· Manage the SIP process for all customers ensuring it is kept up to date and all parties understand their obligations.

· Champion service and support in projects and developing a strong understanding of all projects ensuring service impact is minimised and agreed across all teams.

· Responsible to understanding and ensuring all customer’s service management statements of work are fulfilled as per the contractual obligations.

· Ensure all contractual obligations are being met and keep appropriate records.

· Ensuring all customer manuals (OSMs etc) are kept up to date by the Operations team.

The Knowledge, Experience and Qualifications required

· ITIL qualified.

· Excellent customer facing/customer service skills.

· Excellent written and verbal communication skills.

· Customer Centric, experience of working with multiple customers.

· Chairing and reporting service reviews for clients.

· Delivering against Service Level Agreements, customer commitments and Service Improvement Programmes.

· Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines.

· Transitioning of projects in and out of service teams.

· Experience managing Service Delivery across the end user support services (Service Desk, Infrastructure, Networking etc).

· Experienced Service Management professional.

· Experience of managing 3rd parties and 3rd party delivered services.

· Able to work under pressure and meet deadlines.

· Able to demonstrate a high degree of flexibility including out of hours working.

· Excellent organisational skills.

· Able to manage sensitive and sometimes confidential information.

· Self-motivation and able to take responsibility.

· Able to manage and prioritise and tasks and time efficiently.

Customer Success Management:

· Work with the Service Design team to help define and implement customer success strategies, ensuring customer retention and satisfaction, and advocacy.

· Create and manage customer success plans tailored to individual client needs and goals.

· Monitor client health scores and proactively address potential issues working with the relevant teams to ensure speedy resolution.

Client Relationship Management:

· Be an ambassador for Panoptics, working across the client base to provide effective communication on IT matters and build relationships to ensure effective dialogue.

· Maintain regular client contact outside of formal reviews, managing escalations and expectations particularly when they are unrealistic and/or challenging.

· Identify and capitalise on opportunities for up-selling and cross-selling additional services bringing in the relevant teams and/or colleagues to assist or to handover to.

Service Delivery Architect

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

Role Overview:
The Service Delivery Architect will be part of the Delivery team, serving as a vital link between Sales, Pre-Sales, and Delivery. This role is crucial for addressing gaps in formal solutioning, sizing, and scheduling for major projects, including PSS initiatives, Tech Refresh programs, and new service transitions.

Key Responsibilities:

1. Evaluation of New Opportunities: Early Engagement: Join initial sales meetings and bid reviews to analyze the feasibility and risks of new ventures.
   Service Compatibility: Assess whether proposed solutions align with the organization's established service offerings and can be executed using existing capabilities.
   Due Diligence: Perform detailed evaluations of potential clients, focusing on their specific requirements, technical setups, and any challenges.
   Decision Guidance: Provide insights to inform decisions on pursuing opportunities based on risk assessments, resource availability, and likelihood of success.
   Expertise in Technology Infrastructure: Act as a Subject Matter Expert (SME) in areas such as Network and Security Design.
   
2. Standardization Oversight: Adherence to Standards: Ensure proposed solutions comply with standardized service offerings, configurations, and delivery methodologies.
   Customization Evaluation: Assess and document any necessary customizations, ensuring they receive proper approvals.
   Knowledge Management: Maintain a comprehensive repository of standard services, configurations, and best practices to guide solution development and delivery.
   
3. Service Level Agreement (SLA) Negotiation: Realistic SLAs: Work closely with Sales, Pre-sales, and Delivery teams to create achievable and measurable SLAs that fit the organization’s capabilities.
   Performance Metrics: Define clear metrics and methodologies for assessing SLA compliance.
   Risk Identification: Identify potential risks associated with SLA commitments and recommend effective mitigation strategies.
   
4. Risk Management: Proactive Risk Identification: Continuously identify potential risks throughout the service lifecycle, covering technical, operational, financial, and reputational aspects.
   Risk Analysis Techniques: Utilize tools such as risk matrices and probability assessments to evaluate identified risks.
   Mitigation Planning: Develop and implement strategies to reduce both the likelihood and impact of risks.
   
5. Resource Sizing and Scoping: Accurate Resource Estimation: Collaborate with the Delivery team to estimate the resources required for proposed solutions, using the Standard Service Catalogue and sizing tools. Document significant cost deviations as risks.
   Scope Clarification: Assist in defining the scope of work, ensuring it is clearly articulated and agreed upon with the client.
   Cost and Pricing Strategy: Provide insights into cost structures and pricing models to ensure both competitiveness and profitability.
   
6. Continuous Improvement Initiatives:Performance Analysis: Review service delivery data to identify trends and areas for process enhancement within the Standard Service Catalogue.
   Innovation Pursuit: Explore new technologies and methodologies to improve service delivery and foster continuous improvement.
   

By engaging in these activities, the Service Delivery Architect ensures that services are delivered with exceptional quality, reliability, and compliance, ultimately enhancing client satisfaction and supporting business growth.

Qualifications:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
  Relevant certifications (e.g., ITIL, Cloud Certifications, CCIE-R&S, Security, Data Centre, Service Provider, Advanced Design) are highly desirable.
  
• Professional Experience: At least 10 years of progressive experience in Pre-Sales, Technical Architecture, or IT service management.
  Proven track record in service design and delivery, risk management, SLA management, compliance, and process enhancement.
  
• Technical Proficiencies: Deep understanding of IT infrastructure components, including networks, servers, storage, and databases.
  Familiarity with cloud computing platforms (e.g., AWS, Azure, GCP).
  Knowledge of automation tools and technologies.
  Experience with service monitoring and management tools.
  Strong analytical skills for interpreting service performance data.
  

Additional Considerations:

• Experience in a Systems Integrator (SI) role is essential.
• Consulting experience is advantageous for engaging with a variety of clients and challenges.
• Familiarity with agile methodologies and DevOps practices is increasingly beneficial in today’s dynamic IT environment.

This combination of qualifications, experience, and skills enables the Service Delivery Architect to effectively lead and manage the service assurance function, ensuring high-quality, reliable, and compliant service delivery that meets client needs and drives business success.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Customer Service Reception

• Somerset / Tanjong Pagar
• 6 days
• Mon-Fri 10am -7pm / Sat 10am - 6pm
• $2,500 - $3,500 (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Title: Administrative Executive (BYD/Denza)

Location: Singapore

Job Summary: We are seeking a detail-oriented and proactive Administrative Executive to oversee car registration processes in Singapore. The ideal candidate will be responsible for ensuring the efficient and accurate registration of vehicles, coordinating with various stakeholders, and maintaining compliance with regulatory requirements. This role requires excellent organizational skills, strong attention to detail, and the ability to multitask effectively.

Responsibilities:

1. Coordinate and facilitate the car registration process, including documentation preparation, submission, and follow-up with relevant authorities.
2. Liaise with car dealerships, customers, and government agencies to ensure timely and accurate completion of registration procedures.
3. Maintain up-to-date knowledge of car registration regulations, procedures, and documentation requirements in Singapore.
4. Assist in the processing of Certificate of Entitlement (COE) registration and bidding, ensuring compliance with regulatory guidelines.
5. Manage and organize registration documents, records, and databases accurately.
6. Provide administrative support to internal stakeholders and departments as needed.
7. Communicate effectively with team members, management, and external parties to resolve any registration-related issues or queries.
8. Generate reports and maintain records pertaining to car registration activities.
9. Collaborate with the finance department to ensure accurate billing and payment processes for registration fees.
10. Contribute to process improvement initiatives aimed at enhancing efficiency and effectiveness in car registration operations.

Requirements:

1. Bachelor's degree in Business Administration, Management, or a related field.
2. Proven experience in administrative roles, preferably in the automotive or related industry.
3. Familiarity with car registration processes and regulations in Singapore is highly desirable.
4. Excellent communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
5. Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
6. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
7. Ability to work independently with minimal supervision, as well as collaboratively within a team.
8. Problem-solving skills and the ability to adapt to changing priorities and deadlines.
9. Positive attitude, proactive approach, and willingness to learn and take on new challenges.

This job description outlines the primary duties and qualifications for the Administrative Executive role focused on car registration in Singapore. Additional responsibilities may be assigned as needed to support organizational objectives.

• Research and identify potential business opportunities, partnerships, and market segments that align with the company's growth objectives and target markets.
• Conduct market research and analysis to assess market trends, customer needs, competitor activities, and industry developments. Use market insights to identify growth opportunities and develop targeted strategies.
• Build and maintain relationships with key stakeholders, including potential clients, partners, vendors, and industry influencers. Cultivate long-term relationships through effective communication, networking, and relationship management.
• Develop and implement sales strategies and tactics to drive revenue growth and achieve sales targets. Collaborate with sales teams to identify sales opportunities, develop sales pipelines, and close deals.
• Identify and establish strategic partnerships, alliances, and collaborations to expand the company's reach, capabilities, and market presence. Negotiate partnership agreements and manage ongoing relationships with partners.
• Track and analyze business development activities, sales performance, and key metrics. Prepare regular reports and updates for senior management, highlighting progress, achievements, and areas for improvement.

AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure.

We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Senior Technical Delivery Manager Role is engaged with the client account level and is a trusted advisor; providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead the changes to IT strategy, policies, processes, people, governance and partnerships. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting customer requirements to onboard to AMS.

Key job responsibilities
The ideal candidate must possess customer presentation skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available in the AWS cloud. You will be surrounded by people who are passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

· Earn a Trusted Client Advisory relationship with our clients and team.
· Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
· Work with application owners to develop and standardize test, upgrade, and release management processes.
· Engage with Director and C-Level executives to understand business needs.
· Go “toe to toe” with customer technical stakeholders on most issues.
· Be the voice of the customer and work with internal AWS resources to ensure that the customer’s requirements are met.
· Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
· Champion and advocate for customer requirements within AWS (e.g. feature requests).
· Participate in customer requested meetings (onsite or via phone).
· Triage technical issues.
· Provide oversight of escalation, prioritization, and drive customer communication during critical events.
· Developing and promoting governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies.
· Understanding customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization.
· Analyzing application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility.
· Be available outside of business hours to help coordinate handling of urgent issues as needed.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• A Bachelor’s Degree or relevant experience
• 10+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer facing role with a high level of accountability.
• 10+ years of experience in a customer facing delivery role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider.
• Hands on experience leading large-scale Cloud based IT transformation projects

Preferred qualifications

• Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers.
• Excellent written and oral English communication skills to successfully engage with customers and colleagues. This role will require the creation of content such as whitepapers, presentations, project plans and other written deliverables.
• Technical Program or Project Management experience
• Experience with creating and executing Operations Integration (OI) projects as part of a larger transformation
• Possess AWS Certifications

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Regional eDiscovery Operations Manager, VP (CYBERSECURITY ENGINEER)

We’re seeking someone to join our Global eDiscovery and Investigations group as a Case Management/ eDiscovery operation manager in Cyber.

The group is responsible for managing requests for electronic data and digital forensic investigations that relate to Litigation, Regulatory matters, Compliance, Employee Investigations as well as Incident Response and Cyber Security events. The team ensures that requests are adequately formed, tracked and responded to in an efficient and accurate manner. This is an excellent opportunity to join a dynamic global function in the Singapore office.

eDiscovery Operations Team
The team will perform electronic data discovery/collection work that includes, but not limited to, collecting and analyzing data from electronic data sources such as email archives, infrastructure logs and network file servers. The data will be provided to clients both internal and external to the Firm.
Communicating complex technical matters and extensive interaction is required with colleagues both internal and external to IT including Legal, Corporate Security, Human Resources, IT Security, Engineering teams, and other Business groups. Candidates must be well organized, have strong communication and time management skills, as well as being detail orientated and analytical. They must demonstrate initiative, good judgement, be confident working independently and be comfortable handling sensitive, confidential information.

Technology
In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Cyber Security Engineering Manager position at Vice President level, which is part of the job family responsible for providing specialist cyber expertise and creating solutions that protect the organization's systems and networks against actual and potential security threats and vulnerabilities.

Morgan Stanley
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on

What you'll do in the role:

>Lead and manage Asia eDiscovery operations team which is part of the silo within the ISIMI department (Information Security Incident Management and Investigations department within CDRR)

>Perform eDiscovery collection and analysis of data collected if required, and communicate status updates for various stakeholders

> Responsible for the management of the Regional GEDI eDiscovery operational queues, includes monitoring, allocation of work, and hands-on execution of eDiscovery processing queue to ensure efficient delivery of service to stakeholders
> Includes monitoring, allocation of work, and hands-on execution of eDiscovery processing queue to ensure efficient delivery of service to stakeholders
> Identifies and designates eDiscovery case lead specialist on large and/or complex matters in order to coordinate collection efforts, partnering with eDiscovery collections specialists
> Act as eDiscovery case lead to communicate expectations to stakeholders on sensitive or complex matters
> Supervises eDiscovery case lead/ collection specialist's work products to ensure quality of deliverables
> Identify potential issues that may arise in eDiscovery matters and work with key stakeholders to address
> Provides sign off and acts as primary escalation for eDiscovery related issues
> Leverage eDiscovery expertise to engage Legal partners in order to shape effective and cost savings collections requests
> Train and mentor staff on eDiscovery processes to ensure adherence to procedures and any emerging technologies to support data collections
> Creation of eDiscovery reporting to identify trends and highlight any resourcing requirements

What you'll bring to the role:

>Experience in effectively executing IT strategy, delivery and complex initiatives.

>Ability to present information in a clear and concise manner to technology and business leadership.

>Advanced understanding of functional area and competent understanding of competitive environment.

>At least 8 years' relevant experience would generally be expected to find the skills required for this role.

> Robust knowledge of the Electronic Discovery Reference Model (EDRM) framework and standards, including implication of international data collection
> Comprehensive knowledge of data retrieval from message archive systems or data repositories, including formulation and troubleshooting of complex data collection criteria
> Technical knowledge with basic use of Windows and Unix command and strong Microsoft Excel reporting
> Strong written and verbal communication skills, ability to articulate technical information in a concise manner to non-technical audiences
> Experience with handling sensitive and confidential information
> Strong organizational skills - with good time management, ability to handle multiple priorities, detail-oriented and prioritize works with good judgement
> High level of work ethic - demonstrated by following policies and procedures, making good judgement and escalating issues promptly
> Flexible with work hours - on-call and weekend coverage required
> In-depth knowledge of technology risk and security, and infrastructure knowledge within the Financial Industry
> Knowledge of messaging systems and Cloud environment is a plus
> Experience working in regulatory, compliance and/or litigation group within the Financial Industry
> Experience in working with people in different regions and time zones
> Industry certifications is an advantage but not required

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect, and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and

inclusive environment where all individuals can maximize their full potential. Our skilled and

creative workforce is comprised of individuals drawn from a broad cross section of the global

communities in which we operate and who reflect a variety of backgrounds, talents,

perspectives, and experiences. Our strong commitment to a culture of inclusion is evident

through our constant focus on recruiting, developing, and advancing individuals based on their

skills and talents.

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Learn More Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

• Working location: Hillview
• Salary: $2,800 - $3,000 + Commission + Annual Performance Bonus

Responsibilities

• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Assist in preparing proposals and quotations for incoming enquiries
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaigns
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Create and track submitted proposals and report status to the Manager
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Requirements

• Proficiency in Microsoft Office
• Relevant work experience

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Business Service Associate who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar / Raffles Place MRT station)

Job Duties:

• Developing connections and new sources of business
• Networking and building relationships with business partners and jobseekers
• Identifying and pursuing new business opportunities to expand the client base
• Business partnering with internal stakeholders to improve current processes and implement new procedures
• Conducting market research and competitive analysis to identify trends and opportunities for growth
• Preparing and delivering presentations and proposals to potential clients
• Developing strategies for brand promotion and lead generation
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree in Business Administration of Management
• At least 3 years of working experience
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected]/ [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

• Singapore Based (Tanjong Pagar)
• 5 Days (Based on Roster)
• Salary: $3,000-$3,500
• 2 years of relevant experience; Assist the Front Office Manager and Assistant Front Office Manager.
• Career Progression Opportunities

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

About Us:

At The 1872 Clipper Tea Co., we pride ourselves on crafting exceptional tea blends that resonate with our rich heritage, artistry, and commitment to quality. With over 30 years of history, our brand symbolizes excellence and remains a beloved choice for tea enthusiasts worldwide. We continually evolve with modern tea trends, aiming to redefine the tea experience and make it accessible to all.

Position Overview:

We are seeking a dedicated and customer-focused Brand Ambassador to join our team. As a Brand Ambassador at The 1872 Clipper Tea Co., you will play a vital role in delivering an exceptional customer experience while representing our brand values with pride.

Key Responsibilities:

· Maintain a smart and well-groomed appearance to align with the professional image of the brand

• Achieve sales targets by recommending merchandise to suit the needs of our customers.

• Ensure that all merchandise are properly displayed

• Order takings, prepare and serve beverages

• Responsible for housekeeping to ensure that the retail area and tea bar counter are always kept neat and clean

• Handle the POS system and ensure the accuracy of all transactions

• Prepare daily store opening and closing with update of daily sales to HQ according to SOP

Requirements:

• F&B or bubble tea experience preferred

• Good command of spoken English and Mandarin as needed to deal with Chinese customers

• Enjoys being around people with a warm personality

• Detail oriented and organised

• Highly motivated team player, self-starter and willing to learn

• Applicants with Basic Food Hygiene license will have an advantage

Compensation

Full time – salary ranges from $2,200 to $2,600 plus good commission

Part time – hourly rate from $9 onwards, depending on experience and skillset

You will enjoy the benefits of:

· Competitive salary, allowances, and commission

· 5 days’ workweek

· Overtime pays

· Tea appreciation training conducted by our tea expert

· Opportunities for career growth and development

· Employee discounts on our premium tea products

· Friendly and supportive work environment.

· Up to 14 days of annual leave

· Up to $1,500 Medical benefit

· Dental benefit

· Insurances coverage

Join us at The 1872 Clipper Tea Co. and be a part of our legacy of excellence in tea craftsmanship. If you are passionate about tea and delivering exceptional customer experiences, we would love to hear from you. Apply now by submitting your resume outlining your suitability for the role.

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About The Opportunity

We are looking for a Customer Success Manager, Workplace to support Workplace customers post-sale driving quick adoption, deployment and onboarding of our product. In this role, you will:

• Engage with customers post-sale to optimise client outcomes by ensuring a world-class customer experience throughout the onboarding process
• Be part of the team onboarding Workplace members and ensure their customer experience is efficient and successful
• Manage the client data collection process throughout onboarding
• Work closely with the Senior Customer Success Manager to manage the onboarding process from signature to ‘go-live’
• Work with internal stakeholders to identify and upload accurate WeWork floor plans on the Workplace platform
• Understand different user personas, requirements, and success metrics, and how they map to the client’s key business objectives
• Drive quick adoption and deployment of the Workplace app in order to advance the strategic partnership between the client and WeWork and ultimately enable the long-term retention and growth of the account
• Supervise space utilisation performance against the client’s success metrics and provide recommendations to optimize
• Answer adhoc questions about the product and offer best practice advice
• Educate the clients’ workforce and hold webinars to ensure everyone knows how to use the Workplace application
• Renew and upsell non managed / non WeWork licenses, and partner with Account Owners to identify and uncover new Workplace opportunities in Managed Accounts
• Establish and maintain a proactive communication cadence with key partners for account Workplace check-ins

About You

Does the below sound like you? If so, we’d love to hear from you!

• A Bachelor’s Degree or equivalent qualifications
• Advanced verbal and written communication skills in English
• Demonstrable experience in succeeding in fast-paced, KPI driven sales environment
• 3+ years of professional experience in sales, account management, or related deal closing fields
• Experience onboarding customers with SAAS products is highly desirable
• Demonstrated proficiency in building strong client relationships across accounts and multiple partners
• Strong work ethic and entrepreneurial spirit
• Excellent communication, writing, and presentation skills
• Project management and business operations experience ideal
• Highly flexible and adaptable to continuous change and growth
• Excellent communicator - verbal and written
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Due to the need to support our members/clients in Korea, proficiency in Korean language is desirable

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.

Full Title : School Coordinator

Location: Jurong East

Working days: 5 days (Rotate shift based on roster)
Weekday: 11.45am to 9.15pm
Weekend: 8.45am to 6.15/7.15pm
Salary: $2200 - $2800

Key Responsibilities: -

• Establish/identify new sales opportunities, secure sales to achieve Individual Sales Budgets & Enrolment Budget for course base assigned.
• Provide professional sales & products service to all customers' enquiries to convert to enrolment & sales.
• Assisting in organizing events/roadshow to promote Yamaha’s products.
• Conduct Trial Lessons, Open House and Students' Concerts/Graduation events, as planned.
• Ensure smooth operations of music school.
• Assist with the requisition for stores’ stock replenishment and ensure that an adequate level of stock is maintained at all times.
• Perform any ad-hoc duties or projects as assigned.

Requirements: -

1. Candidates must possess at least 1-2 years’ experience in retail industry.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Role:

Customer Acquisition Executive (Bank Branch / Training Provided)

• Working Location: Island wide branch; Office at Dhoby Ghaut area
• 5.5 days / 6 Days Working (Bank branches operating hours, may need to work on PH or Sunday according to work schedule)
• Salary: $2100 basic + High Commission (Gross $3k ++ or higher)
• Entry level are welcome, training Provided

Responsibilities & Duties:

Promoting services to clients based on their needs and requirement

Follow up with customers regarding their application

Meeting sales target set by company

Other duties as required by the company

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Customer Service Executive

Location: Changi

Working days: 5 days

Weekday: 8am - 5.45pm

Salary: $2,300 - $ 2,800

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information.

2. Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.

3. Provide customer service to walk-in clients, and handle cashiering duties.

4. Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.

5. Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.

6. Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.

7. Perform any other duties as assigned.

Requirements:

1. 1-2 years of experience in parts management within the music instrument industry.

2. Proficient computing skills and familiarity with relevant software and systems.

3. Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Full Title : School Coordinator

Location: Jurong East

Working days: 5 days (Rotate shift based on roster)
Weekday: 11.45am to 9.15pm
Weekend: 8.45am to 6.15/7.15pm
Salary: $2200 - $2800

Key Responsibilities: -

• Establish/identify new sales opportunities, secure sales to achieve Individual Sales Budgets & Enrolment Budget for course base assigned.
• Provide professional sales & products service to all customers' enquiries to convert to enrolment & sales.
• Assisting in organizing events/roadshow to promote products.
• Conduct Trial Lessons, Open House and Students' Concerts/Graduation events, as planned.
• Ensure smooth operations of music school.
• Assist with the requisition for stores’ stock replenishment and ensure that an adequate level of stock is maintained at all times.
• Perform any ad-hoc duties or projects as assigned.

Requirements: -

1. Candidates must possess at least 1-2 years’ experience in retail industry.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Senior Marketing & Communication Executive

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $3,000 to $3,500

Responsibilities

• Attend to customer enquiries through various channels such as email, phone and in person.
• Design and/or edit marketing collaterals (brochure, leaflets etc)
• Oversee library of self-produced and principal supplied brochure, video resources and other Marketing and Sales support materials.
• Conceptualise, plan and execute marketing campaigns; both online and offline
• Handle all activities related to organisation of events (training, product seminars, roadshows, exhibitions – event budget, liaising with vendors, handling, registration, managing exhibition booths etc)
• Maintain website and work with vendor.
• Social media management, review and assist to maximise brand experience and engagement.
• Explore opportunities with different e-commence platforms and partners for collaboration.
• Execution of content creation (videography, photography) and produce product videos.
• Prepare and update price list.
• Any other ad-hoc duties assigned.

Requirements:

• Bachelor’s degree in marketing, Digital Marketing, or related field
• At least 2 years of relevant working experience
• Experience in digital marketing and social media management.
• Knowledge of graphic design software (e.g., Adobe Creative Suite)
• Familiarity with marketing analytics tools (e.g., Google Analytics)

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

My client who is one of the major leaders in the aviation space is looking out for a Service Engineer. Below are the details!

Job description:

• Carrying out corrective maintenance for hardware and software
• Carry out testing on softwares and the system when there is a new bug fixes
• Manage the provisioning of spare equipment including supporting and testing.
• Carrying out preventive maintenance on hardware to retain the system according to the specified operational condition
• Liaise with Vendor on hardware or softare maintenance and updates
• Support 2 shifts (9am-9pm and 9pm-9am)
• Work on this arrangement - 2 days work 3 days off continued by 3 days work and 2 days off

The ideal candidate should have:

• Diploma or Bachelors in IT/Engineering discipline
• CCNA certified (desirable)
• 1-2 years of experience in supporting network/security/server
• Excellent communication skills

If you feel you have what it takes or know someone who does, do feel free to apply to this job ad or simply send the updated resume to [email protected] for a private and confidential discussion. Looking forward to speaking with you!

EA Reg Number: R22107188

EA License Number: 07C3924

Company Registration No: 200609504D

Job Purpose
To provide backroom support for Customer Service Operations, relating to policy payouts, dealing
with Policyholders, Distribution Representative and Financial Consultants. The successful candidate will be responsible for administering and managing policyholders and business partners’ request for surrender / policy loan / withdrawal. You will also be involved in our cheque-free initiative and other projects within the team.

The Job

• Verify and process applications related to Payments services team
  - Full and Partial Surrenders of Traditional and ILP plans
  - Policy FreeLook
  - Termination of term and A&H plans
  - Loans
  - Survival and Cash Benefits
  - Maturity and Annuity
• Handle general queries from touchpoints, policyholders and internal colleagues
• Liaise with other departments, including Bancassurance, Claims, Group Risk Management on
  payment services related cases
• Support the Unit and Section Lead in workflow documentation
• Adhere to the Compliance and Risk Management Framework, i.e. AML / Terrorists Financing /
• Fraud guidelines and ensure that transactions performed are within stipulated matrix;
• Escalate suspicious requests to seniors or Unit Head

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin