Job Descripton

• Repair and Maintenance of Heavy Vehicle (10 wheels lorry)
• Repair and Maintenance of Excavator (including Kobelco, komatsu and caterpillar excavator)
• Repair and Maintenance of Forklift
• Prior Hands-on experience is a must.
• Must guide junior mechanic in repair and maintenance of all company's fleet

Requirement

• Possess at least a class 3 Driving licence
• 6 days work week
• willing to work in hot and dusty environment.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

• 1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements
• 2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects
• 3) Rostering of monthly schedules
• 4) Coordinate with site in charge on backlog if any
• 5) Rectify on site issues with workers or clients upon receiving feedback
• 6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders
• 7) Prepare monthly financial reports for various operations projects
• 8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage
• 9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative
• 10) Candidate shall possess class 3 licence
• 11) Candidate shall respond to any business or projects assignment regardless of time in event of need

• Ensure standards for food quality and preparation
• Co-ordinate with logistics department for timely collection and delivery schedules
• prepare dally delivery list for frozen meats and others
• Manage all frozen meat delivery and assist to production and others
• Able to multi-tasks and dwork under pressure
• Able to handle heavy stuffs around 20-30kg
• Able to work long hours and work on weekend

QUALIFICATIONS

• Physically fit
• Able to work in cold environment
• Class 3 Licence
• Forklift Licence (if have is a plus point)

• Issue accurate invoicing and job production order.
• Building customer relations to deliver optimal sales and aftersales support to our clients. Customer interaction includes online platforms messengers and live chats.
• Managing delivery routes of drivers.
• Ability to effectively work with a team.
• Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
• Staying up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
• Possess a fair knowledge on how to use the computer system and its basic application.
• Daily Adhoc tasks to be handled from time to time based on performance and strength.
• Perfer with Food Service experience, specialise in meats industries.
• Training will be provided for applicant without experience.

Job Description:

• Support engineers in conducting site acceptance tests, commissioning, and start-up for transformers and switchgear. Knowledge of UPS, Low Voltage/Medium Voltage Variable Speed Drives, and PLC systems is a plus.
• Perform preventive maintenance, breakdown repairs, fault investigation, and troubleshooting of electrical equipment.
• Provide field operations and technical support to customers, helping them identify their needs and offering post-sales service solutions.
• Address on-site repair and maintenance issues, troubleshoot, and effectively resolve technical problems.
• Deliver field feedback to engineering and manufacturing teams to assist in new product development and improvements to existing products.
• Manage the procurement of spare parts from Supplier

Job Requirements:

• Diploma/ITE in Electrical Engineering or a related field.
• Relevant experience in technical servicing roles.
• Hands-on experience in customer service with the ability to work independently on-site.
• 1 to 2 years of field service experience in a related industry.
• Strong communication & analytical skills.
• Must be ready to travel on business trips

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

Benefits:

• 5 days work week + 1 month 1 saturday
• Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Lead Technician - Mechanical to join our team based in Tuas, Singapore. This is an Onsite role reporting to the Service operation Manager. This role will also require travelling within Singapore. Reporting to the Service Supervisor, this role provides support for all Cummins products, primarily in Automotive, Industrial and Marine applications, in a combination of workshop and field work. You will respond to engine breakdowns and provide technical analysis of failure, warranty support and troubleshooting engineering issues. Previous experience in a similar Service role, and knowledge of High-Speed Diesel engines, is essential.

This position offers a long-term career with a global organisation in the power industry and could be the next step in your successful Service career.

In this role, you will make an impact in the following ways:

Responsibilities:

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

QUALIFICATIONS

Education, Licenses, Certifications:

• Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit, Class 3 and above This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Significant field service work experience
• Expert level knowledge of and/or experience with engine products
• Customer service experience
• Experience providing technical advice and coaching to more junior technicians (preferred)
• Able to write and speak in English language
• Preferably with experience in internal combustion engines
• Experience in Marine environment will be advantageous
• No cross-border relocation provided.
• Team leading experience, 3+ years required.

We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls, willing to answer occasional calls off usual working hours with allowance

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team call-handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Job Description & Requirements

Job Description & Requirements

• Answers the telephone and provides exceptional customer service to internal and external customers.
• Drafts reports and correspondence.
• Orders supplies and equipment; maintains service contracts on office equipment.
• Attends meetings and takes meeting notes.
• Liaises with internal and external units to carryout job tasks.
• Assists managers and supervisors in developing policies and procedures.
• Provides front desk coverage as needed for backup.
• Ensures travel authorizations, accommodations, and conference registrations for employees.
• Audits/processes travel expense claims.
• Handles mileage reimbursement requests for supervision travel.
• Performs tracking and distributes monthly travel reports.
• Maintains accounts payable and accounts receivable records.
• Solves problems associated with vendors regarding shipments, billing, and statements.
• Monitors expenditures, processes payment requests for reimbursement; prepares purchase orders, purchase requisitions and ensures proper procedures for paying service providers, consultants, and contractors.
• Receives and audits invoices for accuracy and compliance and ensures prompt payment of departmental bills.
• Handles administrative tasks for faculty searches and staff recruiting.
• Handles event planning for meetings, professional development, and other department initiatives.
• Performs other related duties as assigned.

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Benefits:

• 5 days work week + 1 month 1 saturday
• Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

Key Tasks / Responsibilities:

1. Strategic Mills Relationship Management:

• Develop and maintain strategic relationships with mills to enhance business opportunities.

1. Domestic Sales (particularly with CNOOC):

• Manage a team of 2 Business Development Managers (BDMs) focusing on domestic sales.
• Work with Strategic Mill Partners or channels in Central Asia to drive sales growth.

1. Breakthrough in Chinese CCUS and/or Geothermal:

• Lead efforts to penetrate the Chinese Carbon Capture, Utilization, and Storage (CCUS) market and/or the geothermal sector, as well as other relevant decarbonization activities.

1. Oversee Customer Service and Customer's Project Teams in Wuxi:

• Manage a team of 4 direct reports to ensure high levels of customer satisfaction and project success.

1. Asia Pacific Executive Team:

• Be an active member of the Asia Pacific Executive Team.
• Responsible for yearly budget planning, participate in strategy meetings and conduct monthly operations reviews.

• Attend to daily service fault calls, troubleshoot issues, manage machine movement, and perform preventive maintenance and installation/commissioning of equipment as assigned by the department head.
• Collaborate with principals to diagnose technical problems, determine solutions, and assist customers in implementing fixes.
• Provide basic operation and maintenance training to customers.
• Track equipment, preventive maintenance schedules, breakdown services, and spare parts data.
• Prepare quotations, delivery orders, and invoices using company systems.
• Conduct pre-delivery checks and assemble equipment.
• Manage inventory of equipment and spare parts within the system.
• Work independently and demonstrate creative problem-solving skills.
• On job training will be provided

Technician Requirements:

• Candidates with ITE and/or Diploma in Electrical Engineering, Bio-medical Engineering, or equivalent medical device related educational background are welcome to apply
• Hard working, team player, independent, hands-on, customer oriented and good attitude.
• Excellent problem solving and analytical skills
• Good presentation and interpersonal skills.
• Fluent in both verbal and written English.
• Proficiency in MS Office.
• Fresh Graduate are welcome to apply

To be able to read and understand hydraulic schematic

To have hydraulic troubleshotting knowledge

To be able to work onsite independently

To work with a team of service engineer and technician

To know how to repair hydraulic cylinders, pump and hydraulic power unit

Simple design of hydraulic system is an advantage

Responsibilities

· Responsible for providing preventive maintenance service for BMS (Building Management System)

· Carry out troubling shooting, analyzing and rectification of the system on time

· Support client with system operation and recommendation for improvement

· Data analyzing and determination of the system operation status

· Response client’s request and attend the issue in short notice

· Supervise subcontractor to carry out the work safely

· Provide the assistance to colleague and mentoring actively

· Ensure all works carried out in accordance with the specified quality and EHS standards

· Prepare and submit quotations, including material, labor, and scope of works

· Perform replacement/repair, fit out works/A&A for existing BMS site

· Perform weekly standby on rotation schedule

· Perform calibration and verification of BMS sensors annually

· Provide sales support BMS service and site survey

Requirements

· Diploma/ Degree from a recognized technical institute

· Hands on experience in BMS Control System

· Hands on experience in programming languages and logic gates

· Familiar with digital fundamental

· Knowledge on basic networking

· Strong customer management & problem solving skills

· Excellent communication & presentation skills

· Skilled in the use of MS office

· Knowledge on ACMV system

Service Executive

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Service Coordinator to join our team!

Meanwhile, please check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

A JOB THAT MATTER: YOUR RESPONSIBILITIES

As a Service Executive, you will play a crucial role in efficiently managing the schedules and resources of our deployment team.

This position requires strong coordination and administrative skills, the ability to thrive under tight deadlines, and a commitment to enhancing operational efficiency.

Responsibilities:

• Provide shared support to Sales & Operations team
• Handle customer’s enquiries via phone call and emails in his/her assigned territory
• Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
• Effectively schedule and follow up on customer work orders for automatic doors breakdown, installation, and/or preventive maintenance until closure for Service Engineers, ensuring smooth field support operations.
• Liaise and coordinate with Warehouse to facilitate materials and equipment to meet delivery KPI (Key performance indicators).
• Monitor and follow up customer payments, including outstanding collection, if any.
• Assist in back up of tasks when respective team member is out of office
• Perform other ad-hoc duties assigned by immediate supervisor or head of department from time to time.

EXPERIENCE THAT MATTERS: YOUR SKILLS & QULIFICATION

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office such as MS Excel (e.g VLOOKUP and Pivot Table).
• Strong coordination skills
• Strong attention to details
• Ability to manage multiple tasks simultaneously

Qualification:

• Bachelor’s degree in business adminstration/engineering or equivalent
• Minimum of 3 years of relevant working experience
• Candidate without prior relevant working experience is welcome as on-the-job training will be provided.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: Boon Lay MRT & Serangoon MRT)

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

Service Engineer

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Role & Responsibilities

· Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.

· Perform on-site advice, installation, preventive maintenance and repairs of our Company products.

· Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.

· Proactive in informing customers of additional product and services we offer.

· Handle all essential resources, materials and equipments for effective and efficient delivery.

Key Competencies

· Good level of customer service experience.

· Good communication skills to enable interaction with internal and external customers.

Qualification:

· NITEC/ Diploma in IT/Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.

· Candidates without prior working experience are welcome as on-the-job training will be provided.

· Possess a valid Singapore Class 3 Driving License.

Benefits:

· Learning culture where every employee is engaged in learning and development growth.

· Team programs and activities that celebrate individual and team’s success.

· Long service award recognition for our committed and dedicated colleagues.

· Health insurance and flexi-benefits cater for the employee’s health and wellness.

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

possess at least a singapore class 4 /5 driving licence ,

preferably with expericence and driving with a clean record.

Job description:

• Manage the end-to-end recruitment process, including job postings, screening, interviews, and onboarding.
• Maintain and update employee records and HR databases.
• Support payroll processing and ensure accuracy in employee compensation.
• Assist in organizing training sessions, workshops, and team-building activities.
• Handle employee queries and provide guidance on HR policies and procedures.
• Monitor compliance with labor laws and company policies.
• Contribute to the development and implementation of HR initiatives and systems.

Requirements:

• Diploma or Degree in Human Resources, Business Administration, or a related field.
• Proven experience in an HR role (1–3 years preferred).
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and HR software/tools is an advantage.

Key Responsibilities:

• Develop and implement HR strategies that align with the organization’s objectives and business needs.
• Oversee talent acquisition processes to attract and retain top talent.
• Lead initiatives to improve employee engagement, satisfaction, and retention.
• Manage compensation, benefits, and performance appraisal systems.
• Ensure compliance with labor laws and regulatory requirements.
• Develop and monitor HR metrics to track the effectiveness of HR programs.
• Advise senior management on HR-related matters and provide strategic counsel.
• Cultivate a culture of diversity, inclusion, and continuous learning within the organization.

Requirements:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 8+ years of HR experience, with at least 3 years in a leadership role.
• Will be considered for director role, depending on seniority
• Strong knowledge of labor laws and HR best practices.
• Proven ability to lead and develop teams.
• Excellent communication, decision-making, and organizational skills.
• Strategic mindset with the ability to execute at a tactical level.

Key Responsibilities:

• Develop and implement HR strategies that align with the organization’s objectives and business needs.
• Oversee talent acquisition processes to attract and retain top talent.
• Lead initiatives to improve employee engagement, satisfaction, and retention.
• Manage compensation, benefits, and performance appraisal systems.
• Ensure compliance with labor laws and regulatory requirements.
• Develop and monitor HR metrics to track the effectiveness of HR programs.
• Advise senior management on HR-related matters and provide strategic counsel.
• Cultivate a culture of diversity, inclusion, and continuous learning within the organization.

Requirements:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 8+ years of HR experience, with at least 3 years in a leadership role.
• Will be considered for director role, depending on seniority
• Strong knowledge of labor laws and HR best practices.
• Proven ability to lead and develop teams.
• Excellent communication, decision-making, and organizational skills.
• Strategic mindset with the ability to execute at a tactical level.

The Deputy Head reports to the Executive Head and support him in the following: -

• Oversee the strategic direction, design, and management of key community-focused programmes, ensuring they align with the charity’s mission, objectives, and long-term sustainability goals.
• Drive continuous improvements to organisational structure, processes, and resource allocation to enhance operational efficiency, effectiveness, and overall impact, supporting the charity's strategic priorities.
• Provide senior leadership and mentorship to cross-functional teams, cultivating a collaborative, results-driven culture.
• Support staff growth, ensuring that the charity’s programmes are delivered with excellence and that teams are equipped to meet evolving needs.
• Act as liaison for key external stakeholders, including donors, government agencies, corporate partners, and community groups. Foster strong relationships, ensuring alignment of interests and strategic partnerships that enhance the charity's visibility and impact.
• Lead the preparation and presentation of detailed reports, proposals, and strategic recommendations to the Board of Directors, Executive Leadership, and other key stakeholders, facilitating informed decision-making and ensuring accountability.
• Ensure the charity complies with all relevant regulations, reporting requirements, and governance standards, maintaining high levels of transparency, accountability, and integrity in all operational and financial matters.

Requirements: -

• Minimum a bachelor's degree in social work, nonprofit management, or a related field.
• At least 8 years of relevant experience in program management and community engagement, with a focus on ageing-related initiatives.
• Proven leadership experience in non-profit operations, preferably in the community care.
• Excellent leadership and team-building skills, with the ability to motivate and inspire staff and volunteers.
• Strategic thinker with the ability to translate vision and mission into actionable plans.
• Excellent communication and interpersonal skills to interact effectively with the stakeholders.