The Customer Service Officer (Supermarket Team) is responsible for achieving sales order and delivering service excellence. He/she has to communicate and engage with customers on a daily basis. In order to drive seamless customer experience across channels, he/she handles order fulfilment processes and involve in continuous service improvement.

Job Description:

1) Sell and provide advice on products and services via phone call

2) Process and issue sales transactions

3) Tabulate and consolidate sales' payments

4) Interact with customers daily

5) Follow SOPs for order fulfilment process

Pre-requisites:

1) Able to commit to 6-days work-week

2) Basic spoken and written Chinese and English language

3) Basic knowledge in Excel and computing skills

We are a leading supplier of premium kitchen essentials, committed to delivering the finest products to our customers. Our diverse range of high-quality rice, cooking oil, that is trusted by chefs, bakers, and households alike.

Key Responsibilities:Develop and maintain strong relationships with new and existing customers.
Identify and pursue sales opportunities to achieve targets.
Present and promote our products to potential buyers.
Negotiate contracts and close deals effectively.
Provide exceptional customer service and support.
Keep up-to-date with market trends and competitor activities.
Qualifications:Proven experience in sales, preferably in the food industry.
Strong communication and negotiation skills.
Ability to build and maintain client relationships.
Self-motivated with a results-driven approach.
Excellent organizational and time-management skills.
Valid driver’s license and ability to travel.
What We Offer:

Competitive salary and attractive commission structure.
Comprehensive training and ongoing support.
Opportunities for career growth and advancement.
A supportive and collaborative work environment.
Benefits package including health insurance and retirement plans.

Join us and be a part of a team that values quality, integrity, and excellence.

• Welcoming and engaging with customers as they enter the store
• Assessing customers’ needs and suggesting solutions to their problems
• Working with cash registers and processing payments
• Setting and attaining sales goals
• Giving customers advice about sales and promotions
• Using upselling techniques to increase store sales
• Recommending the best products to customers
• Cleaning and restocking the store throughout the day, before opening and after closing

Requirements:

• Comprehensive understanding of the store products
• Advanced customer service skills
• Basic math skills
• The ability to use a cash register
• Strong level of professionalism at work
• Excellent communication and interpersonal skills
• Patience when dealing with difficult customers
• Problem-solving and conflict resolution skills

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809