The Role

As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

1. Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo

2. Partner Support: our frontline team handling all incoming communication channels - phone, chat and email

3. Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

The Responsibilities:

• Provide a high-level of support to our partners restaurants

• Understand the partner lifecycle and how the three verticals work together 

• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region

• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value

• Maintain an expert level understanding of our product and service to clearly communicate the value

• Have a commercially minded approach to nurturing our partner base

• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product

• Be the voice of our partners to provide internal feedback on how we can improve 

You will be required to perform all customer related functions such as answering enquiries and attending to patron’s request.

Your rotations of duties include cashiering at box office or kiosk, F & B preparation, inventory check, ushering and general housekeeping. Requirements:

1. A good team player.

2. Able to work in a fast pace environment.

3. Able to work on weekends, public holidays and rotating shifts on a 6 day week basis.

Part timers must be able to work at least 4 days of 6 hours each including weekends and public holidays. Interested candidates please e-mail your detailed resume with passport size photograph to:

The Recruitment Officer Re: Customer Service Officers Email: [email protected]

Location: East

Mon to Fri 9am to 6pm

Salary: $2500 to $3300 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Description:

• Manage the day-to-day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response promptly
• Meet SLA of 90% email resolution within 5 working days
• Work with different business units to provide a one-stop solution to the customers
• Resolve feedback or issues raised by customers or sales representatives
• Assist in any other duties and projects as assigned

Requirements:

• 1-2 years of relevant experience

How to Apply:

Interested applicants, please email your resume to [email protected]

Kindly note that only shortlisted candidates will be contacted.

Zoey Chng Chu Xin

CEI No: R24125496

Recruit Express Pte Ltd

EA Licence No: 99C4599

• Collaborate with stakeholders to align business goals
• Manage and grow loyalty programs effectively
• Develop marketing plans for customer engagement
• Coordinate vendor management and project implementation
• Utilize data insights for customer segmentation

Requirements:

• Minimum Dip/Deg holder with at least 4-5 years of relevant working experience.
• Proficient in Customer Relationship Management (CRM).

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

LIFE AS AN ACS BROKER

• Building your list of potential customers by researching our database, websites, LinkedIn and trade press  
• Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to ACS customers
• Building relationships with Cargo Operators to ensure access to the widest range of aircraft available to provide solutions for our customers
• Maintain relationships with customers to ensure repeat business
• Working to sales target meeting financial objectives
• Ability to demonstrate expert understanding of the aircraft and chartering process
• Manage charter bookings from enquiry to completion
• Receiving inbound requests for urgent charters virtually 24/7
• Present bespoke quotes to customers demonstrating good commercial acumen
• Flight watching/overseeing flight departures (this might be unsociable hours)

Working hours:

• 12 hours shift - Morning / Night
• 4 days work week

Job Description:

· Perform reception attend to enquiries and feedback

· Registration for visitor and update visitor details accordingly

· Schedule/booking appointment and follow-up with patient

· Collection of payment and proper account of transaction

· Ad-hoc admin duties

Requirement:

• Customer service in healthcare experience will be advantageous

• Min. commitment of 6 months to long term

Interested applicants, send in your resume to:

[email protected]

OR call Ashley Loo at 67363280 for more enquiries.

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

PSAs/Pharmacists urgently needed

Job Responsibilities:

• Assist in coordinating emergency care services, ensuring patients are promptly attended to.
• Handle patient complaints or concerns and direct them to the appropriate staff member.
• Monitor waiting room activities to ensure a smooth patient flow.
• Ensure patient confidentiality and comply with health privacy regulations.
• Provide assistance in ensuring necessary medical equipment and supplies are available for outpatient or emergency care.
• Support medical staff in administrative tasks as needed.
• Maintain a clean and organized environment in the waiting and patient areas.
• Ensure compliance with emergency care protocols and health safety standards.

Requirements:

• Min N/O/A Levels
• Experience in healthcare would be advantageous
• Min 3 months commitment (with no holiday plans)
• Able to stand for long hours
• Ability to work in a fast-paced environment

Rate: $12/h

Location: Central

WA me at http://wa.me/+6596698692

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Yishun

Monday to Friday 9am to 6pm

Need to travel to China

Salary up $4000 (Salary commensurate with experience)

Japanese MNC

Semicon industry

Duties and Responsibilities
Service matters:
- Liaising directly or indirectly with external customers in Singapore or other countries for any service/ technical related matters.
- Account Management directly or indirectly be it technical or support related matters.
- Respond to customer sites when require.

Operations matters
- Inventory control such as controlling the movements of the spare parts in the store and monthly stock-taking of part etc.
- Issue Service order / Service report / Quotation to either appointed agent or customers.
- Prepare and update all service reports to be submitted weekly for any service tasks or response carried out.
- Liaising with external vendors, customers and Headquarter on any related issues and enquires.
- Impart machine/ service knowledge to peers so as to build up the service capability.
- Conduct demo/ trainings for customers / peers as and when require.
- Able to provide service support overseas as require.
- All other related work as assigned by superior.

Requirements

• Diploma/Degree in mechanical/mechatronics or related engineering
• No experience can apply as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 2 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Diploma / A Level
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

Responsible:

Delivering excellent customer service by managing reservations, handling inquiries, and taking and serving orders efficiently. They operate the point-of-sale system, ensure a clean and safe environment, and provide basic technical support for equipment like microphones and karaoke systems. The role requires effective communication with team members and management, the ability to work independently, and maintaining a neat appearance. They must also handle alcoholic beverages responsibly and perform any additional duties assigned by their supervisor.

Salary : $14/hour

Working days and hours: [Every Fridays to Sunday | 11am- 2.30pm & 5.30pm - 9.30pm]

Working Location: Scotts Rd

Job Description:

• Providing assisted enrolment to patients
• Guiding patients to enrol through HealthHub app for patients with Singpass
• Assisting patients to enrol through National CRM for patients without Singpass
• Onboarding patients, including booking of Health Plan related appointments (doctor consultation and care coordinator appointments).
• Tagging patients on Queue Management System (QMS)
• Answering patients’ queries
• Any other matters assigned by the operations manager/operations executive at the clinic, or head office operations team.

Qualification:

• Min N/O level/Nitec/Diploma holder

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

Admin / Receptionist

• Data entry and computation
• Handle scanning and sorting of documents
• Handle hotline and calls
• Reply emails
• Simple admin duties as assigned

Clinic Assistant

• Patient Registration
• Appointment booking for patients
• Frontline duties
• Data Entry
• Organize paperwork
• Other ad hoc duties as assigned

Patient Service Associate

• Provide frontline customer service for the Department.
• Register and verify patient information
• Providing pre-operative scheduling and coordination services, advising patients on their admission process, providing financial counseling, as well as collecting deposits from patients.
• Handle general and wayfinding enquiries from patients and visitors.
• Answers incoming and outgoing calls in a timely manner.

Requirements

• Min. N/O Level
• Can start as soon as possible
• With relevant experience will be an advantage

If you meet the requirements of this role, please email a detailed resume in Word document to Cindy Wong

CEI Registration No.: R2095121

Email: [email protected]

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

EA License No: 99C4599

EA Personnel No: R2095121

EA Personnel Name: Cindy Wong Xin Yi

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 3 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Location:
Jurong East, Hospital

Working Hours:
42 hrs/week, Any 5 days (including 1 weekend & PH)
Shifts: 10am-7:30pm or 7am-4:30pm (Must be open for both timing)

Salary:
$1,700 - $2,000/mont

Job Summary:
A hands-on role serving food trays to patients, managing food/linen inventory, and maintaining cleanliness. Includes tea breaks, lunch, and dinner service.

Responsibilities:

• Serve food and drinks to patients
• Clear trays after meals
• Check food orders for accuracy
• Assist with inventory management (food/linen)
• Maintain cleanliness and follow health regulations
• Assist nurses with patient nutrition needs
• Ensure confidentiality of patient information
• Perform any other duties as assigned by Manager

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Handle day-to-day financial matters, month-end and year-end accounts closing (such as assessing the adequacy of accruals/provisions), and preparation of the monthly and year-end audit schedules and financial reporting packages
• Liaise with various departments in the collection of information and documents
• Process internal charge and reclassification requests
• Process miscellaneous receipts and follow up on unaccounted sums
• Identify and perform clearing for offsetting transactions for balance sheet
• accounts
• Prepare bank reconciliation and resolve reconciling items
• Investigate and resolve user’s queries
• Prepare GST and other statistical submissions
• Assist on corporate tax, internal and external audit matters
• Work with Grants and Intercompany GL teams to resolve issues
• Participate in process improvement projects
• Any other ad hoc duties assigned by supervisor

Requirements

• Minimally a diploma in accountancy/finance

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei
R2198995
Recruit Express Pte Ltd 99C4599

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures
• Ensure all guests are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
• Manage guests’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English
• Pay attention to details
• Excellent team player and service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Salary:
$13/h

Working hours:
Mon to Fri, office hours

Commitment:

26 Dec2024 to 28 Jan 2025

Job Scope:
- Answer calls via government hotline
- Reply emails

Requirement:

- Can commit for 1 month with no holiday

- Do not mind call center environment

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location: Orchard

Working days/hours:

Mondays - Sundays, any 5 days

8:30am - 6pm

Job scope:

- To visit newly admitted patients and to ensure patient’s confidentiality at all times.

- Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints

- To be able to provide service recovery for potential feedback/ complaints that are addressed

- Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix

- Escalate crucial issues to Service Executive if beyond scope for service recovery

- Report and track patients whom service recovery has been provided to

Requirements:

- Min GCE ‘O’/‘N’/‘A’ Levels/Diplomain any discipline

- Able to start in December or on short notice

- Possesses good interpersonal communication skills

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Location: Paya Lebar

- Collaborate with stakeholders to align programs and projects with business goals.

- Ensure smooth implementation of loyalty initiatives across customer journeys and touchpoints.

- Manage and grow loyalty programs to deliver value to customers and the business.

- Develop marketing and communication plans aligned with customer segments and business goals.

- Oversee vendor, project, and campaign management for loyalty initiatives.

- Use market research and data insights to identify customer engagement opportunities.

- Design and execute plans to drive customer engagement, acquisition, and incremental value.

- Establish and manage partnerships to strengthen the loyalty program.

- Negotiate and manage agreements with platform and technology partners.

- Present project updates and milestones to internal stakeholders.

- Coordinate with ICT teams for security reviews, timelines, and product launches.

- Conduct UAT and other required tests for new program releases with vendors.

- Provide training for internal product users (e.g., concierge managers, marketing teams).

- Manage and forecast budgets for loyalty programs.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

42 hours work week, any day Monday to Sunday, include PH

*Shift 1: 7am-4.30pm

Shift 2: 8:30am - 6pm

Shift 3: 11am-8.30pm

• Perform admission of patients, handles customer queries, perform Cashiering and perform Billing
• Perform admission process, including explanation on bill estimation, usage of insurance, and deposit collection.
• Handles customer queries pertaining to admission process.
• Perform Cashiering.
• Perform Billing.
• Perform any other tasks as assigned.
• Timely escalation of cases to supervisor as necessary.

Qualification & Experience:

• Past healthcare work experience is an added advantage.

• Minimum "O" levels, 2 years of front-line / customer service related working experience.

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Responsibilities:

• Greet and assist patients and their families upon arrival.
• Provide directional guidance within the facility, helping visitors locate clinics, wards, and amenities such as the kopitiam.
• Offer physical support to patients with crutches or in wheelchairs, including assistance from taxis to the entrance.
• Maintain a friendly and empathetic demeanor, addressing any questions or concerns from patients and their families.
• Support staff in managing visitor flow and ensuring a smooth registration process.

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

• Perform collection of payment for patients
• Conduct financial counselling for patients
• Perform admission, transfer and discharging procedures for patients
• Filing of patient records
• Obtain appointment for patients
• Replenishing inventory when stock is low
• Help in additional responsibilities as assigned by supervisors

Requirement

• Prior experience as PSA / Clinic Assistant

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599