Job Description:

• Perform administrative duties, such as data entry into the maintenance management system, handling emails, faxes, etc
• Received cases from FMMs and create case Notifications in ILMS
• Submit Daily Findings for different sites and retrieve notification report summary on both daily and weekly basis.
• Check and amend FSOR errors for HTX/NCS uploads.
• Assist FMMs from different sites in installing and updating required ILMS apps from Software Centre.
• Follow up with ITLOs from different sites on SOE or ILMS account creation from FMMs (when needed).
• Coordinating with HTX/NCS to resolve system issues pertaining to the existing iLMS Solution.
• Any other ad-hoc assignments assigned by the Management.

Job Requirements:

• Minimum GCE “O” Level or any ITE qualification with at least two years of relevant working experiences in any customer service industries and with data experience in SAP or excel.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

· Help managing current and new customer accounts and co-ordination

· Handling inbound and outbound phone calls

· Providing exceptional customer service

· Maintaining relationships with vendors and customers

· Solving customer problems and help resolve issues

· Prepare and issue shipment quotes for customers and set up shipments as required by customers

· Excellent multitasking skills within workspace as well as computer software programs

Job Description

• Co-ordinating with b2b and direct customers;
• Attend to enquiries via phone, email and walk-in;
• Allocate and assign customer's vehicle rental reservations;
• Counter car rental service deliverance (check-in, check-out, delivery, collection and changeover);
• Provide 1st level of customer handlings on feedback and complaints;
• Proper administration of Rental Agreements, Short-term Contracts and Tax Invoices;
• Reconciliation of Check-In List and rental charges;
• Administer online bookings, cashcard, traffic offences, etc;
• Assist and execute any ad-hoc projects and assignments by direct reports and line managers;

Requirements

Minimum "N' or "O" Level or min. 1 year working experience in customer service (Front-facing);

Basic computer literacy (MS Word and Excel);

Experience in automotive industry would be an advantage;

Good communication skills and ability to collaborate;

Customer Service Officer ( Driver )

Must have Class 3 with Bus vocational driving skill an advantage

Compassionate heart and love to work with elderly

5 days work week

Attractive benefits

• Support Relationship Managers in daily operations to enhance customer experience, including handling customer enquiries, rate fixing for deposits and loans, account opening, coordinate/ liaising with relevant parties on customer due diligence (CDD)/ periodic reviews, maintenance of customer records and files
• Ensure documentation is complete and that all approvals, facility and security documents are in place at all times.
• Follow up on submission of clients’ financials for spreading, and assist Relationship Managers in preparing the necessary documents for credit application / review
• Preparation of offer / variation letters and follow up on documentation aligned with stipulated terms and conditions
• Follow up on submission of periodic documents (eg. insurance policies, valuation reports etc) from clients or relevant parties, and assist Relationship Managers to address queries on such documents
• Additional duties including ad hoc projects supporting Relationship Managers and team in sales and marketing

Requirements:

• Minimum Diploma holders, with at least 2 years of relevant working experience in a banking environment
• Good understanding of the Corporate Banking business and related banking products
• Good communication and interpersonal skills
• Able to multi-task and work independently
• Service-oriented and a team player
• Proficient in Microsoft Office applications

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates willbe notify. Thank you.

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication and interpersonal skills
• Experience in relevant fields will be an added advantage
• Shift require

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Requirements:

• Minimum Diploma/Degree in Mechanical or Marine Engineering.
• At least 2 – 3 years of experience in the diesel engine/generator industry.
• Experience in troubleshooting, project handling/execution, servicing and commissioning.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

• Work Week & Shift: 6 days, rotating shift
• Annual Leave: 12 days
• Location: Changi Airport Terminals

Job Responsibilities:

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checkingin, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile
• Proficient in English and a second language for effective communication with international passengers

Compensation:
• Local NITEC: $2000, Higher NITEC: $2100
• Monthly base salary for experienced hires without NITEC can go up to $1700.
• Shift allowance and OT (before probation, avg $200. After probation avg $200-$500 after confirmation)
• Staff transport will be provided for candidates working beyond midnight.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Main Job duties & Responsibilities

• Conduct daily data entry
• Answer & directs phone calls
• Respond to email and WhatsApp inquiries
• Liaise with clients
• Handle client accounts
• To operate Warehouse Management System (WMS) to process customer’s orders for timely and accurate fulfilment
• Evaluate all complete orders to maintain accurate inventory system
• To conduct accurate data entry, for incoming & outgoing stock
• Ensure proper records of client transactions for accurate billing
• Conduct billing for customers
• Scanning & filing of documents
• Other ad hoc duties as assigned
• To highlight to supervisor on any problems encountered in the course of their duties
• Comply with company policies and guidelines

Job Requirements

• Meticulous
• A team player with good interpersonal skills
• Able to work in a fast-paced business
• Excellent verbal & written communication skills
• Good time-management skills
• Experience in Logistics line is an added advantage

Working Hours

• 5.5 day work week
• Mon – Fri: 8.30am – 5.30pm
• Sat: 8.30am – 12.30pm

Work Location

• Work Location:15 Gul Way,#03-01 Singapore 629193
• Nearest MRT: Joo Koon Mrt

Interested applicants may call +65 6266 2234 (Ext:111) and dial for the HR Department, to schedule an interview.

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Update clients records in the system
• Recommend packages according to individual needs and conditions
• Constantly educate customers on the necessity and benefits of company’s treatments, services and products
• Build rapport with customer and providing good customer service and needs in relation to hair & scalp enquiries
• Perform basic hands-on treatments when necessary
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English and preferably bilingual
• Work location - Orchard area

• Proactively respond to client inquiries and provide them solutions.
• Responsible for job assigning to other departments.
• Report to general manager.
• Clients' status follow up.
• Create daily service job schedules and, in cooperation with the Sales Managers.
• Communicate with overseas team member by solving their enquires.
• Achieve the highest levels of quality, performance and customer satisfaction while coordinating service jobs.
• Coordinate with the team to ensure accurate invoicing of customers with due regard to the profitability expectations.
• Responsible for replying to the queries from clients and suppliers.
• No experience are welcome to apply. On job training provided.

JOB REQUIREMENTS

• Good customer service, friendly and well spoken.
• Language abilities: Must be able to converse in English.
• Chinese communicating is an advantage. We got oversea subsidiaries at other country.
• Min SPM or GCE O-LEVEL.
• Basic computer skills is required.
• Prior experience is preferred but not required.

TO ASSIST IN THE CS DEPT REPORTING TO TEAM MANAGER

MUST BE SELF MOVITATED AND ABLE TO WORK INDEPENDENTLY

MUST HAVE THE PASSION IN LEARNING AND TO ACCEPT THIS TASK

SOME KNOWLEDGE IN AIR AND SEA LOGISTICS IS AN ADVANTAGE

TO HANDLE ALL BOOKINGS FOR BOTH AIR AND SEA

TO LIAISE WITH AIR AND SEA CARRIERS

TO LIAISE WITH CUSTOMERS

TO HANDLE ALL SEA DOCUMENTATION WORK LIKE BOOKINGS, BL ETC

MINIMUM GCE ‘O’ LEVEL

ABLE TO WRITE AND SPEAK GOOD ENGLISH

ABLE TO USE AND HANDLE MICROSOFT OFFICE AND ALL EMAILS

RESIDING AT THE EAST ZONE LIKE TAMPINES, BEDOK, PASIR RIS, HOUGANG AND SENGKANG

5 DAYS – WEEK FROM 0900 TO 1800 HOURS

BUS SERVICE: 9 FROM BEDOK INTERCHANGE, 19 FROM TAMPINES INTERCHANGE AND 89 FROM HOUGANG/SENGKANG VIA PASIR RIS INTERCHANGE

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

About The Swim Starter:
The Swim Starter's journey began in 1981, inspired by Coach Ben Tham's commitment to water safety after a personal tragedy. Over the years, we’ve developed a proven curriculum focused on equipping young swimmers with essential water survival skills. As a company deeply rooted in a mission to prevent unnecessary tragedies, we are dedicated to teaching children critical water safety and swimming skills in a supportive, professional, and nurturing environment.

Job Description:
The Customer Acquisition Officer plays a pivotal role in driving enrollment and ensuring a seamless experience for potential and existing customers. You will be responsible for both pre-sales and post-sales engagement, creating a welcoming environment for prospective clients while building long-term relationships that foster customer retention.

Key Responsibilities:

Pre-Sales:

• Coordinate and arrange free trial swimming classes for potential customers.
• Engage with inquiries (via text, calls, and walk-ins) to provide information about classes and the benefits of swimming with The Swim Starter.
• Proactively follow up with leads to encourage attendance at trial classes.

Post-Sales:

• Follow up with customers after trial classes via text and calls, addressing queries and building rapport.
• Effectively convert trial attendees into paying customers by emphasizing the value of our swimming programs.
• Maintain accurate records of customer interactions and track conversions to ensure targets are met.

Requirements:

• Language Skills: Bilingual in English and Mandarin (to communicate effectively with a diverse client base).
• Customer-Centric Approach: Strong interpersonal and communication skills, with a natural ability to engage and build trust with customers.
• Persuasive and Influential: Confident in converting leads into paying customers through effective communication and relationship-building.
• Organized and Detail-Oriented: Ability to manage schedules, follow up on leads systematically, and maintain accurate customer records.
• Self-Motivated and Results-Driven: Proactive attitude with a focus on achieving enrollment and conversion targets.
• Team Player: Collaborative mindset, willing to work closely with other team members to ensure the smooth operation of trials and customer engagement.
• Empathy and Patience: Understand the needs of parents and children, addressing their concerns with care and professionalism.
• Adaptability: Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
• Tech-Savvy: Basic proficiency in CRM tools and Microsoft Office Suite (Word, Excel) or a willingness to learn.
• Reliability: Punctual and dependable, with a commitment to upholding the company’s values and mission.

Working Hours and Environment:

• Working Days: Tuesday to Sunday (Mondays off).
• Weekday Hours: 10:00 AM - 7:00 PM.
• Weekend Hours: 9:00 AM - 6:00 PM.
• Probation Period: In-office work required.
• Post-Probation: Hybrid work arrangement (office and work-from-home flexibility).

Why Join Us?

• Salary: SGD $2,200 to $2,500.
• Contribute to a meaningful mission that prioritizes water safety and children’s education.
• Be part of a dynamic and growing team in an organization with over four decades of history.
• Opportunity for career growth and hybrid work flexibility after probation.

Medley Music Academy seeks an individual to oversee the administrative, day-to-day running operations of the music school.

If you are a responsible individual, have a friendly disposition, and are able to maintain a standard of professionalism in your work, we welcome you to join us.

Besides attending to customers, parents and students, this individual also needs to do backend work like attending to accountant's queries, registering for exams, churning out reports like patronage numbers, student count etc

Knowledge/interest in music is an advantage.

At least 2 years’ experience in customer service.

Able to commit 2 weekend is preferred.

Please send your CV to [email protected]

We encourage all individuals who would like to join the team at Medley Music Academy to read through our mission and core values as these form the School’s identity and culture.

Water Distributor company require immediate post in January 2025.

Job Description:

- Administrative duties, invoicing, email & tele-call.

- Other basic admin work when required.

Requirement:

- Basic PC & software knowledge.

- Some experience in admin duties & tele-call.

- Independent, faster learner, team player with positive attitude.

- Good communication skills in English & Mandarin.

- Workday Mon-Fri 8.30am - 5.50pm. Sat 0.30am - 12.50pm.

- Alternate Sat off day. Sun & Public Holiday Rest Day.

- Singapore & Malaysian (SPM) are most welcome.

Interested Candidate to sent in their resume to [email protected]

Or WA M: 94577747 (Message only).

Kindly state your current & expected salary.

Only shortlisted will be notify.

>> Job title: Customer Service Manager

>> Location: 1 JALAN BERSEH, NEW WORLD CENTRE, SINGAPORE 209037

>> Working hours: 6pm to 3am

>> Salary: $3000 - $8000

>> Preference: Full-time job

HIGHLIGHTS:

- Attractive BONUS + Extra Incentives

- One-on-one coaching system

- Career Progression

- Frequent Bonding Events

- Personal Development Training


RESPONSIBILITIES:

- Meeting new clients and maintaining existing clients through marketing

- Ensuring good customer service to uphold brand image

- 3 to 4 years’ experience in Customer Service line.

- Clearly explain solutions to customers and answer questions in a comprehensive and easy-to-understand manner.

- Increased customer satisfaction ratings through positive service interactions.

- Improved customer experience metrics e.g., call resolution time, first contact resolution rate.

- Enhanced internal knowledge base with information gathered from customer inquiries.

REQUIREMENTS:

- Team Player

- Good Learning Attitude

- Citizen or PR preferred

Elite Entertainment Welcome you to join our team!

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) / Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Up to $2600 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist in providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow ups.
• Report generation.
• Other ad-hoc duties that may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68502 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781