Purpose : This role is responsible for providing assistance in order fulfilment processes. He/she is also responsible to communicate with operation teams, forwarders and vendors and see orders to completion.

Critical Work Functions

1. Cargo/Material Handling & Delivery Operations

- Perform order processing operations in compliance to rating principles as well as operator variations

- Perform documentation for order processing activities

- Perform stock transfer/system transaction in WMS

- Monitor cargo handling schedules to ensure timelines are complied with

- Perform system receipt of cargo

- Validate documentation and escalate non-conformities

- Identify operational shortfall and escalate

2. Customer Service

- Manage appropriate mitigating actions/plans to manage lapses in delivery of logistics services

- Prepare reports for customers and operations

- Perform billing process

3. Business Continuous Improvement

- Perform continuous improvement activities

- Propose practical performance improvement solutions

4. Business Administration

- Communicate requirements and activities to stakeholders

- Work with allocated resources to ensure service delivery

- Identify and escalate risk factors that impact efficiency

5. Technology Application Activities

- Operate systems, technology and electronic tools deployed (e.g. WMS, SAP & etc.)

Additional Information

- Location : Pioneer

- Working Hours : Monday-Thursday (8am to 530pm), Friday (8am to 5pm), Alternate Saturday (8am to 12pm)

- Singaporean/PR only

Interested candidates, please click Apply or send your detailed Resume to:

[email protected]

Ascend Recruitment Pte Ltd (EA License No.: 24C2089)

Sean Ong (Reg. No.: R24122829)

Our Customer Service Officer/ Receptionist main job is to handle paperwork, enquiries and sales.

Job description:

• Handle daily administrative tasks at centre including collection of fees, registration, checking attendance records
• Liaising with maintenance staff
• Dealing with new sales enquiries
• Liaising with existing students and parents
• Maintaining supplies inventory by checking stock, placing orders for supplies, verification of receipt

Skills/Qualification:

• Diploma/ITE
• Good interpersonal and communication skills
• Meticulous, organized and efficient
• Competent with using computer with Microsoft Office
• 5 day work week (compulsory to work over the weekends and Public Holidays)

Basic: up to 2.1k (depending on experience)

Working Hours:

• 5 day work week (Mon to Sun)
• Rotating shift - 6.45am to 4pm // 10.45am to 8pm // 1.45am to 11pm

Job description

• Liaise with licensees operating at the driving range.
• Provide feedback on conditions and improvements for golfer enjoyment and assistance during practice.
• Maintain control records of credits transfer for SGA Player/JGDP/Staff/damage cards.
• Coordinate promotional activities and events at the range with the supervisor.
• Recommend sales promotions and activities beneficial to members.
• Monitor and ensure facilities are clean and in good condition.
• Report any issues with the Range Card System and ensure all transactions and cash are accounted for and submitted to the Finance Department.
• Ensure efficient collection and washing of range balls.
• Operate the SkyTrak Launch Monitor and Tablet, including simple troubleshooting.
• Ensure range mats are rotated and clean.
• Ensure driving range baskets are collected and neatly arranged for golfers' use.

Requirements

• GCE “N” / “O” Levels preferred with at least 1 year of experience in similar capacity
• Fair knowledge and experience of golf preferred
• Familiarity with operation of PC Card Sales system is an added advantage
• Possess good interpersonal and communication skills
• Must be prepared to perform shift duties and work on weekends and public holidays

**Staff transport is provided

We are looking for part-timer (Student preferable) who can cover during the period below:

• 23/12/2024, 28-31/12/2024, Feb'25
• This is not a remote position.

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour

Working Days & hours: 5 days, Mon – Fri, 10am – 7pm

Location: Pasir Panjang

Job scope:

- Responsible for order processing, quotations, invoicing, and delivery arrangements

- Assisting customers with sales inquiries via phone and email

- Responsible for following up on enquires and closing the order

- Working closely with sales personnel and providing them with updates when necessary

- Coordinate and monitor deliveries and inventories for customers

- Administrative tasks on an ad-hoc basis

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Customer Service Office @ TANJONG PAGAR

Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Coordinate with airlines and co-loaders to arrange for space booking
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
• Liaison and Attending to Customs, Agents, and Government Authorities enquires
• Ensure full compliance with customs and airport regulations
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the warehouse.
• Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.

Requirements:

• Experience in freight forwarding will be an added advantage
• Possess sound knowledge of permit declaration would be an added advantage
• Knowledge of CCN/ Customs Regulations will be an added advantage
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
• Team player and able to work independently with minimal supervision
• Applicants should have full working rights in Singapore

Job Description:

• Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
• Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.
• Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
• Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
• Maintains professionalism in working relationships with team, customers and others within the company.
• Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.
• Ad-hoc tasks/duties assigned by Superior

Job Requirements:

• Diploma/Bachelor Degree

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Working hours: Monday-Friday 11am to 8pm/ Weekend and Public Holiday 10am-7pm

2 days off per week (1weekday ,1 weekend)

Job Description

• Handle all new and/or existing customers appointment booking.

• Attend to walk-in customers at the outlet.

• Assist all customers enquires via emails and callings, including cold calling.

• Assist outlet manager on individual's commission calculation including data entry work.

• Manage outlet POS System for all transaction.

• Handle of monetary receipts and payment.

• Any other ad-hoc duties as assigned.

Working Location

Paya Lebar - PLQ Mall

Jurong East - IMM

Ang Mo Kio - AMK Hub

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Logistics Customer Service Controller/Admin. This role will be responsible for providing administrative support within the logistics department, ensuring smooth operations, and enhancing customer satisfaction. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a keen eye for detail in managing logistics processes and customer inquiries.

Key Responsibilities:

• Customer Service Support: Act as the primary point of contact for customers regarding order status, shipment inquiries, delivery schedules, and issue resolution.

• Order Management: Process and manage customer orders, ensuring accurate and timely fulfillment in coordination with the logistics team.

• Shipment Tracking: Monitor shipments and track deliveries to ensure timely arrival. Update customers on any delays, issues, or changes in schedules.

• Data Entry & Documentation: Maintain accurate records of orders, shipments, and customer communications in the system. Prepare and file shipping documents, invoices, and related reports.

• Issue Resolution: Address and resolve any customer complaints or concerns related to logistics, working with internal teams and external partners to find solutions.

• Coordination with Internal Teams: Collaborate closely with procurement, warehouse, and transport teams to ensure that customer orders are processed smoothly and on time.

• Inventory Control Support: Assist in inventory tracking and ensure the accuracy of stock levels as it relates to customer orders and logistics operations.

• Reporting: Generate regular reports on order status, customer issues, shipment performance, and any service-related KPIs.

• Process Improvement: Identify areas for improving efficiency and service quality within the logistics operations and suggest enhancements to the logistics processes.

Key Skills & Qualifications:

• High school diploma or equivalent; a degree in logistics, business administration, or related field is a plus.

• Previous experience in logistics, customer service, or administrative support, preferably within a logistics or supply chain environment.

• Strong communication and interpersonal skills, with the ability to effectively engage with both customers and internal teams.

• Excellent organizational skills, with a keen attention to detail and the ability to manage multiple tasks simultaneously.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and logistics management software.

• Problem-solving abilities and a proactive approach to resolving issues.

• Ability to work under pressure in a fast-paced environment and meet deadlines.

Working Conditions:

• Full-time position, Monday through Friday, Saturdays WFH.

• Office-based role with potential for occasional remote work.

• Occasional overtime may be required during peak periods or urgent customer needs.

Duration: 1 year

Location: Dhoby Ghaut/ Westgate/ Woodlands

Working Hours: Monday - Sunday (Any 3 days) 9am to 6pm/ 1130am to 9pm

*Must be flexible to work on shift

Responsibilities:

Blood Donor Registration

• Verify donor identity and particulars Register donors in the Blood Bank Computer System
• Ensure donor eligibility and check for outstanding deferrals
• Verify and affix correct donor details on printed labels
• Issue queue tickets for registered donors

Quantitative Haemoglobin (Hb)

• Estimation and Weight Taking
• Verify donor registration and weigh the donor
• Perform Hb testing and record readings
• Provide explanation and advice if donor does not meet Hb criteria
• Perform maintenance of Hb measuring meters and weighing scales

Donor Care

• Handle donor enquiries
• Assist donors in booking appointments
• Print and prepare DHAQ forms
• Issue and track car park redemption tickets

Donor Linking

• Accurately enter phlebotomy and blood collection results
• Check system entries against the number of blood units collected
• Securely store all DHAQ forms at the end of the session

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

5 day work week (including Public Holidays & Weekends)

8 hours rotating shift: start as early as 5/6am (transportation provided)

Location: Banquet kitchen @ Orchid Country Club (1 Orchid Club Rd, Singapore 769162)

Salary: from $2,980 (negotiable)

Description

• Have a good sense and knowledge of material purchasing and food wastage control
• Maintaining healthy Food inventory level and avoid over purchase
• Assisting in production order
• Ensure all ingredients order is arrived on time with sufficient amount
• GI/GR, Check inventory, month-end inventory
• Execute SAP S/4 HANA transactions, including purchase requisitions, receiving, invoicing, etc
• Cross functional support for all the OCC events and at the same time fulfil the needs to closely monitor raw material usage to bring down/maintain the COGS.
• Any other job duties as assigned by the superior

• Diploma/Degree in IT or equivalent
• Must have minimum 1 year of call center experience
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills

Responsibilities:

• Provide excellent customer service to shoppers and visitors
• Attend to queries and feedback from shoppers and tenants
• Assist in customer loyalty programmes and redemption of reward programmes
• Play an active role during promotions and marketing campaigns
• Any other duties as assign by the Centre Management Office.

Requirements:

• Minimum GCE ‘O’ Levels or equivalent with 1 year experience in retail or hospitality industry in a customer service role
• Familiar with MS Office- Word and Excel
• Possess excellent communication and interpersonal skills
• Pleasant personality and service oriented
• Able to work 6 days work week on rotating shifts (including Sat, Sun and Public Holidays)

Customer Service Office @ TANJONG PAGAR

Mon to Fri 9am - 6pm

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

Job Description

• Serve as the primary point of contact for customers utilizing our third-party logistics services, including managing inquiries, resolving issues, and providing updates on shipments and inventory.
• Inventory Control: Implement inventory management processes to accurately track stock levels via MCP system
• Process customer orders, prepare shipping documents, and manage inventory levels to meet customer demand while minimizing carrying costs and stockouts.
• Handle customer complaints and escalations promptly.
• Maintain accurate records of customer interactions, transactions, and service requests using our MCP system and email system.
• Order Fulfillment: Coordinate order processing and fulfillment activities, ensuring timely and accurate picking, packing, and shipping of customer orders.
• Quality Control: Implement quality control measures to ensure that goods meet company standards and customer requirements.
• Vendor Management: Liaise with suppliers and logistics partners to coordinate inbound and outbound shipments, resolve issues, and optimize transportation routes.
• Reporting and Analysis: Generate reports and analyze warehouse performance metrics. Update monthly major customer KPI report
• Any other task given by superior

Requirements

• Degree holders or equivalence
• At least 1 year of working experience in the related field
• Working experience in shipping, supply chain or logistics will be an added advantage
• Work independently and able to work in a fast pace environment
• Team player and dynamic, ability to multi-task
• Good communication and organization skills
• Proficient in Microsoft Office applications

[Job ID: 780880]

Responsibilities:

• Communicate and coordinate with customers regarding sales orders and inquiries.
• Handle invoicing, purchase orders (P/O), delivery orders (D/O), and manage purchasing and receiving tasks.
• Process customer orders efficiently.
• Perform general administrative duties.
• Provide backup support for supply chain management activities.
• Complete other ad-hoc tasks as required.

Requirements:

• At least 1 year of relevant experience.
• Strong customer service and communication skills.
• Proficient in MS Office applications (Excel, Word, PowerPoint), Adobe, and ERP systems.
• Mature, self-motivated, and able to work independently as well as part of a team.
• Ability to thrive in a fast-paced environment.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

5 days week

8.45 – 6pm

6 months (Jan 25 – Jun 25)

West

up to 2600

Job Description

1. Unit inspection, readiness/preparation:

Conduct quality inspection of 100% of the units to identify defects for rectification, ensuring that home units handed over to home buyers are in good condition.

2. Defects Rectification

Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.

3. Unit handover to owners

Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.

4. Handling Customer Complaints/ feedback

Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.

How to Apply: send your resume and indicate role(s) you want to apply to: [email protected] or telegram @jocelynchan ASAP!

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

Duties and Responsibilities:

• Welcoming and attending to customers with a positive and friendly attitude when they arrive for their scheduled appointments
• Managing the appointment booking and room reservations, cashiering and accurate posting of charges to point of sales systems
• Answering phone calls and maintaining tidiness of the reception area as well as any other administrative duties which the Company may assign from time to time
• Assisting consultants in the sales of spa service/products where required

Benefits:

• Medical and dental
• Performance bonus (twice a year)
• Attractive staff benefits
• Birthday Leave

Requirements:

• At least 1 year of relevant experience
• Willing to work retail hours
• Willing to work on weekends & PH

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Responsibilities

• Plan, execute and manage all transportation processes including incoming and outgoing shipments.
• Prepare and arrange of import, export and LCL shipment documentations and custom clearance.
• Update and maintain warehouse inventories to ensure accurate inventory management of Goods in the warehouse.
• Work closely with Warehouse to ensure all services rendered to customer are captured for billing on time and accurately.
• Prepare and maintain accurate invoices to customers with an agreed billing agreement.
• Assist operation and administrative duties.

Requirements

• Minimum GCE “O” level or equivalent
• Prior experience in customer service or a related role is preferred
• Display empathy and patience when dealing with customers
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision is essential

Job Description

This role provides a professional TOP handover experience for our customers and to assist in the timely rectification of defects/resolve of customers’ complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

1. Unit inspection, readiness/preparation:

Conduct quality inspection of 100% of the units to identify defects for rectification, ensuring that home units handed over to home buyers are in good condition.

2. Defects Rectification

Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.

3. Unit handover to owners

Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.

4. Handling Customer Complaints/ feedback

Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.