We are seeking an experienced and customer-centric Assistant Manager (Loyalty Programme / Customer Experience / Partnership) with expertise in rewards programmes.
This role is critical in managing and optimizing our loyalty and rewards initiatives while building strategic partnerships to enhance customer satisfaction and engagement. The ideal candidate has a strong understanding of rewards programme design, operations, and customer experience management.
Key Responsibilities:
Loyalty and Rewards Programme Management
- Oversee the design, execution, and continuous improvement of loyalty and rewards programmes.
- Develop strategies to increase customer acquisition, retention, and lifetime value through rewards.
- Analyse customer behaviour and preferences to refine rewards structures and offerings.
- Design innovative reward structures and benefits to attract and retain customers.
- Collaborate with cross-functional teams to integrate loyalty initiatives into the broader customer experience.
- Monitor programme performance and ensure alignment with business goals.
- Ensure programme operations run smoothly, including redemption processes and benefit fulfilment.
Customer Experience / CRM Focus
- Map and enhance the customer journey across all loyalty programme touchpoints.
- Develop and execute CRM strategies to drive customer acquisition, engagement, and retention
- Ensure a seamless and consistent experience across all CRM and loyalty programme channels.
- Identify customer pain points and implement solutions to improve overall experience.
- Use data insights and feedback to personalize the rewards experience for different customer segments.
- Work closely with internal teams to ensure rewards and loyalty elements align with broader CX strategies.
Partnership Development and Management
- Identify and secure strategic partnerships to expand rewards and benefits for programme members.
- Negotiate terms and maintain strong relationships with partners to ensure mutual success.
- Manage the integration of partner offerings into the loyalty programme and oversee joint campaigns.
- Work with partners to develop co-marketing initiatives that drive engagement and growth.
- Regularly evaluate partnership performance and propose enhancements or new collaborations.
- Monitor and evaluate the impact of partnerships on customer satisfaction and business objectives.
Data Analysis and Reporting
- Track and analyze KPIs such as programme participation, redemption rates, and partnership ROI.
- Create detailed reports and insights to inform senior management and stakeholders.
- Use predictive analytics to identify trends and opportunities for programme growth.
Qualifications / Requirements
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- 3-5 years of experience in CRM, loyalty programme management, or partnership marketing..
- Familiarity with loyalty programme management systems and analytics tools.
- Strong data analysis and reporting skills using Excel, Power BI, or Tableau.
- Strategic thinker with a customer-centric mindset.
- Strong communication and interpersonal skills for partnership development.
- Proven ability to manage multiple projects and meet tight deadlines.
- Analytical and detail-oriented approach to problem-solving.
- Collaborative team player with leadership potential.
Why Caring Skin:
At Caring Skin, we are committed to being a good company that creates great value, impacts lives with our high-quality skin care solution, and being the place of choice for customers and employees.
We believe great service starts from supporting our colleagues well. We care for one another like a family. We take pride in our work and want to continue doing good.
By joining Caring Skin, you can make a difference in the lives of others with the potential you can bring to the team, and through our holistic skincare solution.
Join Our Team at Caring Skin - A Certified Great Place to Work!
Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we're searching for talented individuals like you to join our dynamic team!
Why You'll Love Working Here:
Certified Great Place to Work: We're proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.
Collaborative Environment: Our team thrives on collaboration and innovation. You'll have the chance to work with some of the brightest minds in the industry.
Professional Development: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.
Work-Life Balance: We understand the importance of balance. We aim to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life at work and home.
Employee Benefits: Competitive salary packages, comprehensive health benefits, wellness programs, and more.
Interested applicants are invited to send an updated resume to HR or click Apply Now.
You may also Text to 8779 0917.
