Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
Act as the first po..
Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.
Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
Communicate and coordinate with internal and external stakeholders to address operational challenges.
Assist in preparing reports and metrics for internal reviews and meetings.
Our client a freight forwarding company established in China with 11 strong years of market presence. They specialize in e-commerce and traditional fr..
Our client a freight forwarding company established in China with 11 strong years of market presence. They specialize in e-commerce and traditional freight, handling about 15,000 tons of airfreight per month.
The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating airfreight shipments, and ensuring timely and accurate communication with clients and internal teams.
Responsibilities:
Procure the most effective option based on rates, transit time, customers’ requirements,etc.
Generate competitive quotations.
Be part of the Control Tower for the region
Act as the primary point of contact for customers regarding airfreight inquiries andshipments.
Address customer questions and issues promptly, ensuring high levels of satisfaction.
Manage the logistics of airfreight shipments, including booking, tracking, anddocumentation.
Collaborate with carriers, customs brokers, and other stakeholders to ensure timelydeliveries.
Identify and resolve any issues that arise during the shipping process, proactivelycommunicating with customers about any delays or changes.
Utilize critical thinking to find effective solutions for customer needs
Prepare and review shipping documentation to ensure compliance with internationalregulations and company policies.
Maintain accurate records of all transactions and communications related to airfreightshipments.
Work closely with the operations and sales teams to provide a seamless customerexperience.
Assist in the development of operational improvements to enhance service delivery.
Monitor customer feedback and service metrics, contributing to the continuousimprovement of processes and procedures.
Requirements:
Diploma in Logistics, Business Administration, or a related field preferred.
Minimum of 2 years of experience in airfreight customer service or freight forwarding.
Strong understanding of airfreight operations, regulations, and industry practices.
Excellent communication skills, both verbal and written, with a strong customer service orientation.
Detail-oriented with strong organizational and multitasking abilities.
Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to Merries Employment LLP in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within Merries and/ or with the client(s) of Merries. If you wish to withdraw your consent, please notify us.
We regret to inform only shortlisted candidates will be notified.
Merries Employment LLP
EA Licence No: 14C7362
Posting Personnel: Kong Fong Ting
EA Personnel Registration No: R1987853
Our esteemed client, an established MNC, is searching for a Customer Service Executive (5 months contract):
Job Responsibilities:
Receive and manag..
Our esteemed client, an established MNC, is searching for a Customer Service Executive (5 months contract):
Job Responsibilities:
Receive and manage inquiries, documenting caller details such as name, position, organization, contact information, and other relevant particulars for follow-up by the sales team.
Assist in preparing proposals based on information provided by Sales and Marketing staff.
Prepare invoices and compile monthly reports for consolidated billing.
Maintain and organize filing systems and relevant software to manage waste-related information effectively.
Support the Customer Service Manager in ensuring smooth daily team operations.
Assist in handling customer care tasks, including managing feedback and complaints, collecting market intelligence, and contributing to marketing communications.
Update and maintain the customer database, including details of existing and potential customers.
Coordinate with various departments, such as logistics and operations, to ensure customer requirements are fulfilled.
Job Requirements:
Diploma or higher qualification.
Preferably at least 2 years of relevant experience.
Strong adaptability, problem-solving, and analytical skills.
Excellent communication skills and a pleasant personality.
Able to work for 5-Months on contractual basic.
Additional Information:
Salary: Up to SGD 3,600
Working Location: Tuas Crescent
Working Hours: Monday to Friday 8:00am - 5:00pm
Company Transport / Transport Allowance provided
For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to
Customer Service Coordinator (Entry/No experience welcome)
Full-time
Full-time
Fresh/Entry Level
Singapore, Singapore
Customer Service
3 days ago
Location: Sim Drive
Mon to Fri 9am to 6pm
Salary: $2500 to $3000 depends on experience+$200 allowances
Work life balance-Go back home on time
Trainin..
Location: Sim Drive
Mon to Fri 9am to 6pm
Salary: $2500 to $3000 depends on experience+$200 allowances
Work life balance-Go back home on time
Training provided
Job Description
Supporting role for Sales team.
Processing purchase orders and expediting delivery schedules
Interact, engage and/or respond directly to customers’ needs & requirements.
Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.
Requirements
Able to communicate in both Mandarin and English fluently to liaise with customers
Cheerful personality
Able to start work immediately
Fresh/Entry level welcome as training provided
Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]
Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368
Are you an experienced multitasker with a passion for providing top-notch customer service? We're looking for a skilled and enthusiastic individual to..
Are you an experienced multitasker with a passion for providing top-notch customer service? We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer!
Job Responsibilities:
Ensure constant presence at the front counter, welcoming and registering walk-in customers using the case management system
Oversee queue flow using a computerized system, issue queue tickets, and manage queues. Perform manual tracking of daily walk-ins in case of system failure
Handle difficult customers professionally, and complete necessary checklists before customer interviews with Officers
Conduct operational checks and replenish collaterals at the service center each day
Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
Respond to telephone and email inquiries
Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments.
Job Requirements:
Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles, particularly in government or social service sectors, is advantageous
Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse background
Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy
A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues
Working Hours:
Mondays to Fridays (8.30am - 6:30pm)
Paya Lebar MRT
We regret to inform, only shortlisted candidates shall be contacted.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/priv.... You acknowledge that you have read, understood, and agree with the Privacy Policy.
EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)
Deliver exceptional customer service support through email and phone interactions.
Respond to customer inquiries efficiently and escalate issues ..
Deliver exceptional customer service support through email and phone interactions.
Respond to customer inquiries efficiently and escalate issues promptly when necessary.
Manage and process customer sales orders accurately and promptly.
Allocate stock and coordinate delivery arrangements for customer orders.
Foster strong relationships through regular meetings and effective communication with customers.
Address and resolve customer challenges, providing value-added solutions.
Extract, organize, and analyze data for monthly reporting purposes.
Work closely with internal teams to ensure timely and effective resolution of customer issues.
Introduce and promote new products to existing customers, fostering upselling opportunities.
Handle additional tasks and participate in projects as assigned.
Requirements:
At least 1-2 years of relevant experience
Preferably experience in SAP
Previous experience in a customer service role, sales order processing.
Short notice period
Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]
EA License No.: 13C6305
Reg. No.: R1985956
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
Assist customers with daily cargo bookings for various airline products.
Book capacity with airlines and confirm it with customers.
Be familiar..
Assist customers with daily cargo bookings for various airline products.
Book capacity with airlines and confirm it with customers.
Be familiar with the requirements of our different airline products and advise customers accordingly.
Administer cargo bookings by loading flight reservations into the system/template and ensuring all data is accurately updated.
Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
Track and monitor shipment status and inform customers accordingly.
Maintain good relationships with customers and handle their inquiries promptly.
Work closely with the billing team to provide accurate data for invoicing.
Perform other duties as assigned.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school oper..
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school operations and any ad-hoc duties as assigned
Comfortable work in weekdays evenings, weekends and Public Holidays.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we i..
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
Job responsibilities
Acquire a strong working knowledge of the organisation’s programmes, services and processes.
Ability to deliver a professional and high-quality service experience in a customer-facing role.
Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
Support cross selling activities to existing customers.
Develop professional rapport with customers and build brand loyalty.
Ensure that queue management is being practiced at the front desk.
Assist with crowd management during the peak periods.
To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
Keep ahead of industry’s developments and apply best practices to areas of improvement
Perform any other duties and responsibilities as and when assigned by Management.
Snapshots of our ideal candidate
Possesses at least a Diploma.
Required to work shift hours and on weekends (3 weekdays and 2 weekends).
Strong proficiency in written and spoken English.
Being effectively bilingual would be a strong advantage.
Candidates who have worked in the hospitality industry are most preferred.
Able to work in a fast-paced environment.
Possesses emotional maturity and passion for customer service.
Familiar with CRM systems and practices.
Good team player, possesses the ability to work with minimal supervision.
Positive, extroverted and outgoing personality.
Well-groomed with a professional disposition.
Expect the best for the best
An attractive remuneration package
Attractive staff benefits and perks
Company-wide welfare and employee engagement initiatives
Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.
Job Description
Responsible for providing both new and existing customers within Now Health International with peerless service experience. With a det..
Job Description
Responsible for providing both new and existing customers within Now Health International with peerless service experience. With a detailed understanding of the operational lifecycle. The Customer Service Representative will have a varied workload including building and maintaining strong customer relations, dealing with complex enquiries or complaints, handling renewals and ensuring regulatory compliance.
Customer Service
• As the primary contact for individual members, intermediaries, and corporate clients (“customers”), always maintain highly professional and courteous communications.
• Handle enquiries received via telephone, email and letter, Live Chat and WhatsApp ensuring that the company’s brand values, principles, and styles are adopted and utilized for all external communication.
• Maintain excellent interpersonal relationships with customers, third parties and other Now Health International departments and offices.
• Handle sales calls in the absence of sales staff, obtaining sufficient information for a quotation or a call back.
• Take responsibility for delivering products and service which are appropriate to the customer’s need and ensuring that the customer is treated in a fair, ethical and consistent manner.
• Deal with all instructions, queries, and service requests promptly, accurately and within company specified time frames or as promised to the customer.
• Ensure all customer documentation is complete prior to forwarding it to the relevant department and work flexibly within the team to support changing business needs.
• Work with the management team to identify areas of improvement and implement solutions in order to continually enhance the customer experience.
Complaints
• Resolve complaints and service failures in line with regulatory record-keeping and escalation procedures.
• Maintain a very high standard of quality in terms of business integrity and the customer experience.
• Adhere to Best Practice Processes, Client Services Standards and to all relevant statutory or regulatory requirements, including Treating Customers Fairly and other FSA initiatives.
COMPLIANCE & SECURITY
• Take responsibility for establishing and maintaining up-to-date personal and team’s awareness of all legislative, regulatory and Company-specific rules, policies and procedures related to performance of the role. Ensure consistent compliance with legal, regulatory and Company standards in line with underwriter requirements.
• Work in conjunction with the Head of Legal and Compliance to ensure that our expansion projects comply with all regional legal/regulatory standards, and that any changes in laws or regulations are built into our project plans/operational processes.
• Pay particular attention to the Company’s Information and Data Security policies when accessing and using all Company systems which may provide access to sensitive information assets and strive to maintain the highest possible standards of information protection at all times.
• Take individual responsibility for accessing only the systems, records and information required to perform the role. Treat all data contained within those systems in a manner consistent with the Company’s Information and Data Security policies, and in line with the confidentiality clauses provided within the employment contract.
• Ensure any regulatory requirements relevant to the individual’s role are met, include certain qualifications and CPD.
Job Requirements
• Qualified to a degree level. Industry-specific qualifications are desirable but not essential.
• Comprehensive working experience in a customer service delivery environment, preferably within the International Private Medical Insurance sector. Candidates with a general insurance background will also be considered.
• A demonstrable track record of providing excellent service to people at all levels in a multi-cultural, collaborative, team-oriented environment.
• Fully conversant with Microsoft Office; experience of using industry specific technology and/or the ability to quickly grasp new systems following training. Experience in working with a CRM system whereby all details of the customer, communication and service levels can be maintained and monitored is preferred.
• Willing to thoroughly learn and understand the plans and policies offered by the company.
• Able to work weekends and extended hours on occasions when required.
Position Overview:
We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive specializing in Order Man..
Position Overview:
We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive specializing in Order Management. The successful candidate will play a pivotal role in ensuring a seamless order processing experience for our customers. The primary responsibility will be to manage and oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and exceptional customer satisfaction.
Key Responsibilities:
1. Order Processing:
Receive and review customer orders, ensuring accuracy and completeness.
Input orders into the system accurately and in a timely manner.
Coordinate with various departments to ensure order fulfilment within specified timelines.
Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date)
Handle returns enquiries and provide clear guidance to customers on return process.
Handle all claim matters on defects and wrong pricings, etc.
2. Customer Communication:
Communicate with customers regarding order status, delivery timelines, and any relevant updates.
Handle customer inquiries and concerns professionally and efficiently.
Provide proactive communication to customers regarding any potential delays or issues.
Follow up to resolve any issues that arises.
3. Issue Resolution:
Investigate and resolve order-related issues promptly and effectively.
Collaborate with cross-functional teams to address any challenges in the order fulfilment process,
To resolve feedback and address operation challenges.
Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
4. Documentation and Record Keeping:
Maintain accurate and up-to-date records of customer orders, interactions, and resolutions.
Prepare and maintain reports related to order processing metrics.
5. Collaboration:
Work closely with the Sales, Warehouse, and Logistics teams to optimize order fulfilment processes.
Collaborate with internal stakeholders to ensure alignment on customer expectations and delivery commitments.
Foster a positive work environment.
Qualifications:
Possess a Degree (Fresh graduate), Diploma or equivalent
5 years of proven experience in customer service, order management, or a related role.
Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
Strong organizational and multitasking abilities.
Attention to detail and a commitment to accuracy.
Problem-solving skills with a proactive and customer-centric approach.
Proficiency in using order management systems and related software.
Preferred Skills:
Familiarity with order processing systems.
Prior experience in a fast-paced customer service environment.
Knowledge of supply chain and logistics processes.
Ability to adapt to changing priorities and thrive in a dynamic work environment.
Job Highlights
Friendly and positive working environment & work life balance
Good Location Stations- CBD area and nearly MRT
Genuine Career..
Job Highlights
Friendly and positive working environment & work life balance
Good Location Stations- CBD area and nearly MRT
Genuine Career Growth & Competitive Medical Benefits
Immediate Hiring and Full-time permanent job role
NO OVERTIME AND NIGHT SHIFT
Job Description
Responsibilities
Responsible for the aspects of the day-to-day operations of the e-commerce platform including but not limited to user experience, order fulfillment, customer service.
Listening to clients’ concerns and handling complaints and returns
Consolidate clients' feedback such as technical issues or any other requests then report to the relevant department accordingly.
Keep track of clients’ membership status, order status and prepare agreements/ contracts.
Manage and consolidate clients’ profiles, reports, orders and other required information.
Provide professional service and advice to achieve customer satisfaction throughout the whole transaction.
Notify clients of any change of policy.
Keep clients updated on the latest promotion, latest services, latest features, etc.
Explore and experiment with new digital features of the company’s new E-commerce platform.
Requirements:
Ability to speak Mandarin to handle our Chinese-speaking customers
Analytical, data-driven person with strong problem-solving skills.
Have prior experience running online marketplaces
Ability to work in a team setting
Proactive and able to learn new knowledge.
GCE A level or above with 1 years of experience in customer service
fresh grade also welcome and
Additional Information:
Working hour: Mon-Fri (9 am-6 pm / office)
Every alternative Saturday 09:00-13:00( WFH) , Only require you to be at work on Saturdays if necessary.
Working Location:
Orchard MRT
Salary Range:
Negotiable based on candidates' actual working experience.
Kindly indicate your availability for work commencement, the reason for leaving, expected salary, Birthday etc.
We regret that only shortlisted applicants will be notified.
Customer Service Officer (Live Chat, Phone & Email)
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
1 day ago
Responsibilities
Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
Ensur..
Responsibilities
Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
Work closely with internal teams to resolve customer issues and follow up as necessary.
Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
Assist with the preparation and invoicing of both local and export spare part orders.
Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
Maintain and manage the spare parts inventory.
Take on other duties and project work as assigned.
Requirements:
Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
Customer Service Oriented
Strong phone etiquette, comprehension, communication, and interpersonal skills.
Proficiency in MS Office
Familiarity with SAP is advantageous.
OJT will be provided to ensure proficiency in all required tasks.
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
This position is to manage and update customer pertaining to Air Import Shipments activities
Job Description:
• To monitor closely assigned custom..
This position is to manage and update customer pertaining to Air Import Shipments activities
Job Description:
• To monitor closely assigned customers’ inbound shipments
• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival
• Update customers promptly of delivery date and if any irregularity to inform them
• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance
• Other ad-hoc duties as assigned by his/her immediate superior and/or manager
• Some basic skills in Microsoft office Requirement
-Training will be provided
5 days’ work week 0830 to 1800;
fix off on Sun and rostering off day on Sat, Tue, Wed or Thu
Position Overview:
The Customer Service Assistant will support the smooth operations of Camp Asia by handling customer inquiries, supporting the onlin..
Position Overview:
The Customer Service Assistant will support the smooth operations of Camp Asia by handling customer inquiries, supporting the online booking process, and providing vital administrative and logistical support before and during camp sessions.
Key Responsibilities:
1.Customer Service Support:
· Assist the Customer Service and Bus Transport Executives with inquiries via phone, email, and face-to-face.
· Provide accurate and timely responses to customer queries.
· Support customers with the online booking process and resolve any booking-related issues.
· Provide appropriate solutions to any concerns raised, ensuring high levels of customer satisfaction.
· Follow up with customers to ensure their issues are resolved and they are satisfied with the services provided.
2.Administrative Support (Pre-Camp Season):
· Ensure the booking system capacity is updated accurately.
· Review and generate reports from the booking system.
· Update and maintain accurate reports before the camp begins.
· Prepare and organize administrative documents for the camp setup.
· Manage and update the Finance refund and credit report and monitor payment statuses.
3.Administrative Support (During Camp Season):
· Update reports and generate necessary administrative documents.
· Provide logistical and administrative support during camps, assisting the Customer Service, Transport, and Operations Teams.
· Perform ad-hoc administrative tasks as required during the camp season.
Qualifications:
· Excellent communication skills, with a preference for bilingual proficiency.
· Attention to detail and ability to manage multiple tasks.
· Possess advanced Microsoft Excel skills.
· Ability to work collaboratively in a team environment
Contacts:
· Head of Camp Asia
· Camp Asia Sales & Marketing Manager
· Camp Asia Manager
· Camp Asia Team- Customer Service, Programme and Operations Executive
· Parents & Children of Camp Asia Programmes
· Events Staff
Working Conditions:
· Office environment during non-holiday camp time
· Outdoor school environment during holiday camp seasons.
· Extended hours during peak holiday camp season
· Some weekend work during holiday camp seasons and marketing events.
Terms of Employment
· Working Hours: Monday to Friday: 8:00 am – 5:30 pm
· Holiday Camp: Monday to Friday: 7:00am – 4:30 pm
· Annual Leave: Yes
· Referee request: Required
· Background Check: Required
Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.
Insurance – 1 Year Customer Service Consultant (Inbound)
Full-time
Full-time
Others/Any
Singapore, Singapore
Finance / Banking / Insurance
2 days ago
· Dealing with inbound customer calls to deal with enquiries and perform cross selling
· Min Nitec/ Diploma holder; Possess certificate of BCP, PGI ..
· Dealing with inbound customer calls to deal with enquiries and perform cross selling
· Min Nitec/ Diploma holder; Possess certificate of BCP, PGI & HI is a plus
· Salary up to $ 3,500 + KPI allowance + Completion bonus
· Monday to Friday 9-6pm
· 1 Year Contract - Convertible
Roles and Responsibilities:
Ensure accurate and timely updates of customer interactions in the CRM system.
Maintain and improve quality results by adhering to standards and recommending procedural improvements.
Meet Key Performance Indicators (KPIs) as set out in the Contact Centre.
Provide high levels of service delivery, contributing to team performance standards.
Resolve customer concerns, feedback, and complaints using appropriate skills and techniques.
Communicate customer feedback to the Team Manager for service improvement.
Deliver excellent customer service and ensure a positive experience in day-to-day activities.
Proactively promote and cross-sell company products and services when opportunities arise.
Foster positive, professional relationships with colleagues and stakeholders.
Be willing to perform additional or overtime duties when required by operational needs.
Assist with ad hoc initiatives and projects as delegated by management.
Stay updated with job knowledge by studying new products and participating in educational opportunities.
Contribute to the continual improvement of operations, customer journey, experience, and product/campaign redesign through insights and support for team and management projects.
Job Requirements:
Minimum of 1 year experience in a contact centre environment.
Certification in BCP, PGI, and HI is a plus.
Experience in the financial industry/insurance sector is highly preferred.
Minimum Nitec or Diploma holder.
Strong communication skills with a results-driven mindset.
Ability to thrive in a fast-paced, changing environment.
Should you be keen, please send your cv to [email protected] or reach out to me at +65 8869 8708.
I regret to inform you that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Customer Service Coordinator (Entry/No experience welcome)
Full-time
Full-time
Fresh/Entry Level
Singapore, Singapore
Customer Service
3 days ago
Location: Sim Drive
Mon to Fri 9am to 6pm
Salary: $2500 to $3000 depends on experience+$200 allowances
Work life balance-Go back home on time
Trainin..
Location: Sim Drive
Mon to Fri 9am to 6pm
Salary: $2500 to $3000 depends on experience+$200 allowances
Work life balance-Go back home on time
Training provided
Job Description
Supporting role for Sales team.
Processing purchase orders and expediting delivery schedules
Interact, engage and/or respond directly to customers’ needs & requirements.
Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.
Requirements
Able to communicate in both Mandarin and English fluently to liaise with customers
Cheerful personality
Able to start work immediately
Fresh/Entry level welcome as training provided
Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]
Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368
Customer Service Officer (Live Chat, Phone & Email)
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
3 days ago
Responsibilities
Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
Ensur..
Responsibilities
Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
Work closely with internal teams to resolve customer issues and follow up as necessary.
Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
Assist with the preparation and invoicing of both local and export spare part orders.
Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
Maintain and manage the spare parts inventory.
Take on other duties and project work as assigned.
Requirements:
Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
Customer Service Oriented
Strong phone etiquette, comprehension, communication, and interpersonal skills.
Proficiency in MS Office
Familiarity with SAP is advantageous.
OJT will be provided to ensure proficiency in all required tasks.
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Manager - Customer Service/ Order management/ Delivery Management
Full-time
Full-time
Manager
Singapore, Singapore
Customer Service
4 days ago
Responsibilities:
Supervise the entire order processing workflow to ensure timely and accurate fulfillment of customer orders.
Address customer i..
Responsibilities:
Supervise the entire order processing workflow to ensure timely and accurate fulfillment of customer orders.
Address customer inquiries, complaints, and escalations promptly with a professional, solutions-focused approach.
Track and monitor delivery progress, providing customers with regular updates and addressing any delays effectively.
Manage backorders, ensuring efficient resolution and clear communication with customers.
Review and approve customer claims and credit memos within the SAP system.
Collaborate with warehouse and logistics teams to manage outbound order volumes and deliver accurate forecasts for budgeting and manpower planning.
Facilitate regular meetings with customers, internal staff, and cross-departmental teams to build strong relationships and address any concerns.
Monitor and follow up on overdue payments, ensuring timely resolution while maintaining positive customer relationships.
Travel as needed to meet with suppliers for business discussions and relationship management.
Ensure adherence to Security Export Control regulations, including conducting customer and end-user screenings when required.
Prepare annual sales forecasts, with quarterly revisions based on actual performance and market trends.
Analyze monthly sales expectations, identify variances, and determine factors influencing sales trends and volume.
Develop and present monthly KPI reports for management, highlighting accomplishments, challenges, and areas for improvement.
Establish departmental objectives and define KPIs for team members, ensuring alignment with company goals.
Approve staff leave requests through the system while maintaining adequate operational coverage.
Conduct annual and semi-annual goal-setting sessions with staff, followed by performance appraisals.
Undertake additional tasks and responsibilities as assigned by management.
Requirements:
Diploma/ Degree in any fields
At least 3 - 5 years of customer service, order management and delivery management
Prior experience in managing a team
Knowledge of SAP
Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions
Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]
EA License No.: 13C6305
Reg. No.: R1985956
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
Responsibilities
Supporting the Sales Team in driving rental of storage units, with the aim of improving the Group’s occupancy rate and profitab..
Responsibilities
Supporting the Sales Team in driving rental of storage units, with the aim of improving the Group’s occupancy rate and profitability
Drive the sales of associated products such as merchandise
Conduct site viewings and maintain necessary communication with the Sales Team and enquiries
Administrative documentation such as agreements, storage declarations and others
Ensure timely payments by customers
Ensure respective Site is well-maintained and prompt fault reporting to the relevant team
Preparation and submissions of various reports as required
Requirements
Candidate possess O level / Diploma
2 years of working experience in the related field is required for this position. Experience in customer service in various industry.
Excellent communication skills.
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Industry: Logistics