Job Summary

The Customer Service Executive maintains a good relationship and works directly with the customers to complete sales transactions. His/her duties include responding to enquiries, providing quotations and order fulfilment.

Job Responsibilities

• Attend customer enquires through email and phone, prompt reply/acknowledgement to customer and general sales matters

• Prepare Quotations, Sales Order, Purchase Order and Invoice.

• Monitor and follow up on sales quotations and orders.

• Sales support for fulfilment of order placed by customers.

• Ensure proper documentation records and filings

• Create and maintain customer records

• Liaise with forwarder and vendor on shipment.

• Monitor and coordinate with vendor on shipment arrangement.

• Assisting China team enquiries.

• Any other duties as assigned by supervisor People

Requirements

1.GCE “N”/ ”O” Level, Diploma minimum requirement.

2.Experience in a sales support role for B2B sales will be an advantage

3.Computer Literate

4.Able to work independently with minimal supervision

5.Great interpersonal and communication skills

6.Able to start work immediately is an added advantage

Duties and Responsibilities :

• Assist in designing of course outline and develop course curriculum for functional training program
• Conduct post course evaluation
• Conduct assessment to evaluate the competency of the participants
• Conduct training and facilitate active learning
• Conduct briefings to operational staff when required
• Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
• Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
• Ensure all training records are entered correctly into SAP system
• Assist in audit preparation
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE "N" levels and above
• Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
• Knowledge of Departure Control System (DCS) would be a distinct advantage
• Ability to confidently present curriculum and lead group discussion in classroom
• No experience can apply. Training provided

Role Overview:
As a Customer Service Specialist, you will be at the forefront of our customer interactions, playing a pivotal role in shaping their overall experience with our brand. You’ll serve as the frontline ambassador of our brand, our primary point of contact for customers, addressing inquiries, resolving issues, fostering meaningful connections, and contributing to our larger vision of global empowerment.

This is a work-from-office position, and you will thrive in our start-up environment where collaboration, adaptability, and proactive problem-solving are key. You will work closely with a passionate and creative team in a fast-paced, team-oriented environment that values innovation and hands-on contributions.

Key Responsibilities:

• Provide exceptional customer service through various channels, including client’s chat, over the phone, email, embodying the values of BeFound in every interaction.
  Support clients’ skincare journey and build strong relationships by understanding their skincare needs and replying to their enquiries promptly.
  Resolving client issues and concerns with empathy and professionalism, going the extra mile to exceed their expectations and build brand satisfaction and loyalty.
  Collaborate with cross-functional teams to enhance the overall customer experience, contributing ideas and insights to support our mission and values.
  Proactively seeking feedback from customers to identify areas for improvement and contributing to initiatives aimed at enhancing the overall client experience.
  Oversee on-site operations, ensuring smooth and efficient interactions to enhance client. experience.
  

Qualifications:

• Previous experience in a customer service or customer-facing role is a MUST.
• Passion for skincare, makeup, and beauty education.
• Having a heart for people takes the initiative to go the extra mile in delighting our clients.
• Strong communication skills, both verbal and written
• Strong interpersonal skills with the ability to build rapport and establish trust with clients.
• Empathetic and patient demeanour, with the ability to actively listen to customer needs and concerns.
• Creative problem-solving skills and the ability to think outside the box to find solutions independently that delight clients.
• Ability to thrive in a fast-paced, dynamic environment, with a willingness to adapt to change and take on new challenges.
• Able to work rotating weeks shifts (Mondays to Saturdays, Tuesdays to Saturdays)

What We Offer:

• A work-from-office environment in a fast-growing, pioneering start-up.
• Opportunities for career trajectory as a Skincare Analyst.
• A supportive and collaborative team culture that celebrates each other’s success.
• Enjoy BeFound Skincare Program as an employee benefit (upon completion of probation).

We are looking for individuals with positive and outgoing personality willing to take up our front line customer service position. You will be working in the front line providing quality service to customers, handling their transactions and responding to their queries. Your responsibilities will include:

• Attend to customers’ requirements, feedback and complaints in an efficient and service-oriented manner via front desk service, phone and internet enquiries
• Effectively explaining company policies and services to customers
• Handle day-to-day operational duties of the school, which includes but are not limited to fees transactions
• Perform basic accounting and reporting duties
• Perform general administrative duties
• Perform the above duties as part of the customer service team

Requisites

• Strong interest in customer service and relationship-building
• Team player with good communication and interpersonal skills with good command of spoken and written English
• Highly responsible, organized and able to multi-task and work independently
• Preferred applicant with diploma in customer service but any diploma holder may apply
• Fresh graduates may apply but customer service experience will be an added advantage
• Able to work under pressure and in a fast-paced environment
• MUST work weekday evenings
• MUST work shift and weekends (BOTH Saturdays and Sundays)
• Actual monthly remuneration will depend on the actual designation and background of applicant

Deliver quality customer service:

1. Deliver quality customer service and frontline assistance by sharing useful and correct information and advice to stakeholders such as callers, walk-in residents, contractors, etc., to create a positive and satisfying customer experience.
2. Handle outbound calls and respond to inbound call enquiries in a polite, timely and accurate manner.
3. Manage feedback, complaints and services requested by the residents professionally and liaise with the relevant departments to follow-up on outstanding matters. Escalate the incident to your superior if there is no resolution.
4. Attend to all correspondences on the usage or booking of common properties including all recreational facilities, on behalf of the Town Council following company policies and procedures. Tracking and ensure payment for booking of facilities. Follow-up on deposit refund.
5. Assist and work closely with the Property team in tracking the daily, weekly, and monthly maintenance and bulk refuse schedule, improvement and upgrading works timeline, deployment, resources arrangement and IEMS cases (where applicable).
6. Booking of bulky removal appointment and making any related changes.

Finance support:

1. Collect and manage the funds payable to the Town Council via different payment methods, e.g., cash, nets, credit card.
2. Handling of S&CC related inquiries.
3. Coordinate and handle permit and waiver applications and appeals.

Administrative support:

1. Issue notices to vehicle owners or tenants or relevant parties to comply with or remedy a breach of any Town Council’s bylaws (BES). Follow-up on status and closure.
2. Perform administrative duties such as prepare courier bag, prepare letters to residents, mailing, inventory of pantry/ office supplies, etc.
3. Maintain proper records and files of documents, drawings, and materials, collection transactions, pertaining to Town Council matters.
4. Prepare end day reporting, e.g. number of permits.

Cross deployment/ others:

1. Be ready to be deployed to either the call center, cashier, or reception/ counter station across all offices (where necessary) to ensure smooth business operations.
2. Any ad-hoc duties assigned by your supervisor.

Requirements:

• Min GCE O Level in any field with 1 year of administrative support experience
• Has an eye for detail and possess a dynamic, committed attitude with strong sense of initiative
• Knowledge of Microsoft Office

School of Music and the Arts (SOMA) is an established 4-year EduTrust Private Education Institution in Singapore, offering music and dance programmes to both children and adults.

We are looking for skilled individuals who can provide excellent customer service to our students and parents, as well as excel in the daily administrative tasks assigned to this role.

Responsibilities:

• Provide excellent customer service to potential customers and handle all customer enquiries via phone, email, socials and walk-in,
• Create a vibrant environment and experience for current and potential students and engage them through School-related events and activities,
• Provide administrative and operational support for all student matters including enrolment, payments, student P-files, scheduling of lessons, allocation of classrooms, collation of forms, handling of feedback and results, and instructors payroll,
• Tracking and updating detailed status reports of all sales leads,
• Engage different stakeholders through liaison with parents, staff and lecturers,
• Assist in marketing and branding strategies to drive sales. Experience with web design, adobe photoshop and/or social media marketing an advantage.

Requirements:

• Preferably a minimum qualifications of a Diploma in any discipline, with minimum 2 years of customer service and/or sales experience,
• Experience in the education or customer service sectors is preferred,
• Highly-motivated, responsible, team-player, positive attitude and possess good work ethics,
• Must be able to multi-task and work in a fast-paced environment,
• Strong communication and interpersonal skills in English and Mandarin (to communicate with China parents),
• Must be willing to work a 5-day work week (Tues to Sat).

Responsibilities:

• Provide operational and administrative support for pre-enlistment medical activities and related services.
• Receive and analyze cases, determining required follow-up actions.
• Communicate with appellants and internal stakeholders to facilitate necessary actions.
• Coordinate with various agencies to retrieve data and inputs for case resolution while adhering to process flows.
• Investigate process gaps, identify root causes, and work with process owners and technical teams to implement improvements.
• Support audits, track report submissions, and ensure compliance.
• Respond to queries via phone and email with clear and concise advice.
• Perform administrative tasks to ensure process completion.

Requirements:

• Provide excellent customer service with strong communication and interpersonal skills.
• Handle diverse customer profiles and manage complex cases effectively.
• Utilize analytical and problem-solving abilities to resolve issues efficiently.
• Demonstrate meticulous attention to detail, discipline, and a service-oriented mindset.
• Collaborate effectively within a team and work independently when required.
• Leverage proficiency in Microsoft Office applications (Excel & Word).
• Leadership experience is an advantage.

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience in healthcare would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [email protected]

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Specialist helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

Job Description:

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Minimum Must-Have Business Japanese proficiency - essential to liaise with Japanese customers
• Minimum 5 years experience working with business Japanese and a good Bachelor's Degree in Jap Language
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems
• Experience in maritime operations and possess a flair for technology application is preferred

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Processing bill of ladings, commercial invoice, packing list and other shipping related documents. Declare tradenet permits, liaising with customers, shipping companies, local vendors and overseas counterparty. Manage entire end to end shipment arrangement.

Provide customer service support to sales department.

Email resume to [email protected] or call 62643988 ext. 209 (Poh Lin).

United FMO Pte Ltd stands out as a specialized 3PL provider, delivering bespoke logistics solutions in transportation and warehousing. Our commitment to delivering impactful solutions has made us a key logistics partner in Singapore, expanding our services to cover various aspects of the supply chain. We are renowned for our integrity and dependability, a reputation solidified through every transaction we conduct. Our goal is to foster a positive work environment where our team members feel valued, motivated, and optimistic about their career growth.

Your Responsibilities

• Customer Coordination: Engage with clients to address inquiries related to shipments and deliveries, ensuring their needs are met promptly.
• Customer Support: Offer immediate and courteous responses to all customer requests or issues
• Order Processing: Accurately and swiftly input all job orders into the system.
• Instruction Generation: Create clear job instructions for the operations team based on customer requests, ensuring accuracy and timeliness.
• Interdepartmental Liaison: Work with various internal departments and external contractors as necessary.
• Operations Planning: Strategically plan operations, such as container trucking for import and export shipments, taking into account the complexity of the cargo, and arrange for special equipment like cranes when needed.
• Vessel Monitoring: Keep a close watch on vessel details through PortNet, updating information as needed.
• Customer Relations: Cultivate and maintain positive relationships with customers to meet their requirements effectively.
• Communication: Promptly respond to emails, phone calls, and other forms of communication.
• Documentation: Prepare job sheets for the creation of customer invoices.
• Knowledge of Import, Export, Haulier Processes and procedures

Job Requirements

• Customer Service Passion: A friendly demeanor and positive attitude, with prior experience in logistics customer service preferred.
• Educational Background: A diploma or equivalent, with at least two years of professional experience.
• Communication Skills: Excellent telephone manners, along with strong problem-solving, communication, and organizational abilities.
• Independence: Capable of working autonomously to address and resolve issues related to late deliveries and customer complaints.
• Team Orientation: A customer-focused, collaborative approach, ready to take initiative and shoulder responsibilities.
• Adaptability: Competent in managing ad-hoc and urgent requests in a timely and professional manner.

• Tracking the loading status of all vessels.
• Manage the CBF/Booking Forecast Table and update the load balance figures daily.
• Make sure all necessary documents and Portnet creation are completed prior to the vessel's closing time, along with sending the final forecast and special container list to the Partner/V0.
• Enter and upload booking and loading data into the internal system.
• Respond to customer inquiries, provide rate quotations, and while building strong relationships.
• Work closely with Sales and Trade departments to optimize revenue.

Requirements:

• 2-3 years of relevant experience in Shipping Industry or similar role
• Fluent in English and Mandarin, as this role involves liaising with Chinese counterparts

Job Scope

• Handle correspondence and inquiries via email, phone and in-person interactions.
• Maintain organized records of students.
• Assist with student services, including admissions inquiries and processing.
• Compile and send student progress reports.
• Manage the scheduling of classes, workshops and events.
• Conduct trial classes for students and update parents on the outcomes.
• Introduce the company's courses to parents.
• Observe children’s learning progress, prepare reports, and discuss them with parents.
• Manage facilities, ensuring cleanliness and functionality.
• Coordinate events and exhibitions, from planning to execution.
• Assist with marketing and communications efforts, including social media and promotional materials.
• Provide customer service for courses, offering professional explanations and answering parents' questions.

Requirements

• Availability to work weekends (Thursday to Monday, off on Tuesday and Wednesday)
• Good communication skills
• Computer knowledge is a must.

Other Information:

• 44 working hours a week (Weekend job)
• You will work 5 days a week
• Working Location: Toa Payoh, Hougang Minton, Jurong West, West Coast, Yishun, Orchard, Woodlands, Ang Mo Kio, Yishun

Benefits:

• On-the-Job Training
• Team Building Activities
• Annual Dinner and Festive Celebrations
• Annual Leave
• Medical Leave
• Medical and Dental Subsidy
• Attendance Incentive
• Opportunities for Promotion

• Manage distributor relationships, including procurement and customer service support.
• Provide excellent customer support to corporate clients, overseeing their orders and requests from start to finish.
• Respond promptly to customer inquiries, including quotations, service support, and documentation.
• Prepare and deliver quotations to customers in a timely manner.
• Compile and submit required documents through customers' management systems.
• Proactively update customers on order statuses and shipping schedules.
• Maintain accurate spare parts price lists for customers.
• Coordinate with customers, freight forwarders, and internal teams to ensure timely order fulfillment and shipment execution.
• Prepare and submit necessary documentation for customer customs queries.
• Collaborate closely with internal teams to resolve customer issues and implement solutions.

Requirements:

• At least 3 years of relevant experience, preferably in distribution handling, logistics, manufacutring, or electronic industry.
• Previous experience in a customer service role, order processing.
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

• Process and follow up with day-to-day administrative support on customer order processing and billing all related as well, service providers and internal functions.
• Execute timely shipping arrangements with overseas’ customers and local hospitals/customers as well, forwarders or respective service providers & related functions.
• Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking.
• Generate billing invoices and shipping documentations (e.g. packing lists, commercial invoices and others) depending on customs and customer requirements for local and overseas export shipment.
• Coordinate and follow-up on new customer’s requirement.
• Process and follow-up on RGA and product complaints for product replacement or credit transaction.
• Process CN (Credit notes) and DN (Debit Notes) requisition for required transactions.
• To communicate with customers and follow up with the advance payments/outstanding payment. To upload tax invoices into SG hospital panel for payment etc.
• To coordinate/Liaise with forwarders and warehouse for all outgoing shipments/samples shipments/SG deliveries.
• Monitor local safety stocks for local hospitals. Timely reporting with monthly inventory status/ageing report for local SG hospitals.
• Preparation of L/C bills of exchange & Bank documents for submission and negotiation of L/C to the bank up to the funds received from customers.
• Working closely with sales & RA on the target distribution countries to ensure customers’ orders comply with local regulatory requirements.
• Process the POs and shipments for FTZ drop shipments for BIOXIN, Raise PO to BIOXIN upon receipt of orders from customer, follow up and coordinate with BIOXIN/Vendor for the timeline schedule to ship to customer.
• Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers’ needs.
• Generate and process the Weekly cycle count list to store.
• Set up/update the WI/SP processing flow for planning/store related. Quality system maintenance - departmental documentations/records improving and upgrading.
• File all correspondence to comply with SOP and WI.
• Take charge of the customers and ensure the smooth operations of the order delivery to customers.
• Chase AR outstanding payment for SG local hospital as well as overseas LC.
• Upload the AR tax invoices + support Dos to SG local hospitals NHG AP direct panel/website for payments. Government panel/website required ‘singpass’ to access and upload.
• To support all the internal and external audit for Customer Services, Purchasing and Store. To support for all filing to be done in Singapore for auditing. Examples: to match the signed packing lists with tax invoices/shipping documents. POs/correspondence etc for audit requirement.
• Perform any other ad-hoc duties as requested by Customer Service Manager.

Job Requirement:

• Minimum GCE A level, university, Post-graduate education.
• Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation.
• Experience in a customer service role.
• Excellent telephone manner.
• Passionate about customer service.
• High level of integrity and able to work under stress and deliver work schedules.
• Good communication and interpersonal skills.
• Self-starter and independent.
• Meticulous and initiative individual.

Please send your resume in MS WORD to [email protected] indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

About the company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

Job Descriptions:

• Report directly to Branch Manager
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly
• To make cold call and any new leads call provided by the company
• Re-confirm customer’s appointment a day before their treatment
• To follow-up service call to customer after treatment (three days)
• Responsible to deliver and provide Quality Services
• Daily data entry for customers, staff and print report for compilation
• To ensure the cleanliness standards at reception area
• Issuing of invoices and service rendering
• Generation of daily reports
• Assist in general administrative duties
• Preparing and issue of relevant documents, printing and filing as well as inventory control
• Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements:

• At least 2 years’ experience in beauty spa environment and services
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with minimum supervision and is able to multi-task
• Willing to work retail hours (including weekends and public holidays)

Part-Time positions are available at $15/hour - $18/hour

Company Description

OOM Institute, an extension of OOM Marketing Agency, has broadened its scope to become a premier educational platform. It provides in-depth courses, workshops, and consultancy services tailored to enhance professionals' expertise in digital marketing.

Roles and Responsibilities

Admin and Operations

• Greet and assist learners and trainers with warmth and professionalism, ensuring a seamless experience.
• Assist with course setup, distribute materials, and provide logistical support to trainers and students.
• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Coordinate and oversee training schedules to ensure adherence to SOPs
• Supports and contributes to the company's continuous improvement and training programs.

Learner’s Management

• Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximising enrolment rates.
• Build and maintain strong relationships with learners, to achieve high customer satisfaction
• Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
• Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
• Facilitate effective learning experiences for participants

What We’re Looking For:

• Willing to work on weekends
• Possess a Diploma or Degree in any discipline
• Strong interpersonal and communication skills with a passion for customer service.
• Excellent organizational abilities and attention to detail.
• Proficient in computer literacy eg. google drive, google sheet
• A proactive and resourceful attitude with the ability to multitask in a dynamic environment.
• Prior experience in customer service, hospitality, or administrative roles in an educational organisation is a plus

Interested applicants, click APPLY NOW or email resume to [email protected].

Our esteemed client, an established MNC, is searching for a Customer Service Officer:

Job Responsibilities:

• Manage current and new customer accounts with professionalism and efficiency.
• Handle inbound and outbound phone calls to provide timely assistance.
• Deliver exceptional customer service and maintain positive relationships with customers and vendors.
• Address customer inquiries and resolve issues effectively.
• Prepare and issue shipment quotes and coordinate shipments as per customer requirements.
• Multitask efficiently using various workspace tools and computer software.

Job Requirements:

• Strong communication and interpersonal skills to engage with customers and stakeholders.
• Exceptional problem-solving abilities and a proactive approach to customer needs.
• Proficiency in multitasking and working with computer software programs.
• A positive attitude, strong sense of responsibility, and team-oriented mindset.
• Prior experience in customer service or coordination roles is an advantage but not mandatory.

Additional Information:

• Salary: Up to SGD 2,800 + VB ( 1 Month )
• Working Location: Jurong East
• Working Hours: 5 day work week, 8:30am - 5:30pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Responsibilities:

• Administer NS registration, pre-enlistment, and enlistment activities, including follow-ups on cases and issues.
• Ensure timely task execution and compliance with processes.
• Conduct verification checks on NS processes and submit reports to stakeholders promptly.
• Communicate with pre-enlistees, parents, and internal stakeholders as needed.
• Collaborate with stakeholders, colleagues, and technical teams to plan system enhancements.
• Provide data for periodic management reports and support audit requirements.
• Oversee enlistment exercises and address related queries.
• Assist the manager with administrative tasks as needed.

Requirements:

• Bachelor’s degree in any discipline.
• Demonstrated passion and experience in customer service with proven competency.
• Excellent communication, interpersonal, and leadership skills are an added advantage.
• Strong analytical, problem-solving abilities, and attention to detail.
• Highly disciplined, meticulous, and service-oriented.
• Proficient in Microsoft Office applications (Excel and Word).

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

Job Descriptions:

- Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities

- Manage job file creation, costing, and other data entries

- Communicate and coordinate with stakeholders

- Handle and resolving disputes with client/agent

- Ensure proper and timely billing/closing of all job files

Qualifications and Requirements:

- No experience in the related field is required

- Possess excellent communication and interpersonal skills

- Able to work independently, meticulous, self-motivator, and a team player

- Able to cope in fast fast-paced environment

- Proficient with Microsoft Office Suite or related software

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience.

As a Customer Services Agent, you will provide a consistent high-quality service to customers at any designated area (check-in counters, boarding gates, transfer desk, special handling). You will operate within the agreed Standard Operating Procedures while maintaining a safe working environment and compliance with all safety and security standards.

As a Customer Services Agent, you will a brand ambassador and always display professional behaviour. You will work in shifts to accommodate round-the-clock flight arrivals and departures.

In this role, you will:

• Display excellent customer service skills, teamwork and understanding to achieve customer satisfaction,
• Ensure excellent discipline and grooming standards are always displayed while on duty,
• Verify information on travel documents, passports and/or visas,
• Ensure that the handling requirements of the various categories of passengers (e.g. unaccompanied minors, young passengers, elderly and passengers with special needs etc.) have been met and that special services and facilities are provided,
• Assist customers with issues regarding to automated check-in systems,
• Ensure effective communication with the passengers and the senior management and update if any flight or service delays are anticipated,
• Follow the safety and security standards in the workplace,
• Identify and report breaches of safety and security standards in the workplace.

Qualifications & Experience

To be considered for the role, you must meet the below criteria:

• Minimum High School Diploma
• Previous customer service experience preferred

LOCATION: PAYA LEBAR

WORK SCHEDULE: MONDAY TO FRIDAY 8:30AM TO 6:00PM

Job Responsibilities

• Help schedule shipments and make sure all paperwork is done correctly
• Keep records up to date, including inventory and delivery information
• Prepare delivery orders and answering basic questions
• Visit the warehouse to check and manage stock when needed
• Work with other departments to ensure customer orders are processed and delivered on time
• Help create and maintain operational reports and documents
• Ensure all paperwork follows company rules and regulations

Job Requirements

• Candidate must possess at least a diploma or above cert
• Excellent communication, interpersonal and presentation skills
• Able to work both independently and as an effective team member