The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Company Profile:

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

Job responsibilities:

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Job Summary

The Customer Service Executive maintains a good relationship and works directly with the customers to complete sales transactions. His/her duties include responding to enquiries, providing quotations and order fulfilment.

Job Responsibilities

• Attend customer enquires through email and phone, prompt reply/acknowledgement to customer and general sales matters

• Prepare Quotations, Sales Order, Purchase Order and Invoice.

• Monitor and follow up on sales quotations and orders.

• Sales support for fulfilment of order placed by customers.

• Ensure proper documentation records and filings

• Create and maintain customer records

• Liaise with forwarder and vendor on shipment.

• Monitor and coordinate with vendor on shipment arrangement.

• Assisting China team enquiries.

• Any other duties as assigned by supervisor People

Requirements

1.GCE “N”/ ”O” Level, Diploma minimum requirement.

2.Experience in a sales support role for B2B sales will be an advantage

3.Computer Literate

4.Able to work independently with minimal supervision

5.Great interpersonal and communication skills

6.Able to start work immediately is an added advantage

Responsibilities:

• Administer NS registration, pre-enlistment, and enlistment activities, including follow-ups on cases and issues.
• Ensure timely task execution and compliance with processes.
• Conduct verification checks on NS processes and submit reports to stakeholders promptly.
• Communicate with pre-enlistees, parents, and internal stakeholders as needed.
• Collaborate with stakeholders, colleagues, and technical teams to plan system enhancements.
• Provide data for periodic management reports and support audit requirements.
• Oversee enlistment exercises and address related queries.
• Assist the manager with administrative tasks as needed.

Requirements:

• Bachelor’s degree in any discipline.
• Demonstrated passion and experience in customer service with proven competency.
• Excellent communication, interpersonal, and leadership skills are an added advantage.
• Strong analytical, problem-solving abilities, and attention to detail.
• Highly disciplined, meticulous, and service-oriented.
• Proficient in Microsoft Office applications (Excel and Word).

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

Our esteemed client, an established MNC, is searching for a Customer Service Officer:

Job Responsibilities:

• Manage current and new customer accounts with professionalism and efficiency.
• Handle inbound and outbound phone calls to provide timely assistance.
• Deliver exceptional customer service and maintain positive relationships with customers and vendors.
• Address customer inquiries and resolve issues effectively.
• Prepare and issue shipment quotes and coordinate shipments as per customer requirements.
• Multitask efficiently using various workspace tools and computer software.

Job Requirements:

• Strong communication and interpersonal skills to engage with customers and stakeholders.
• Exceptional problem-solving abilities and a proactive approach to customer needs.
• Proficiency in multitasking and working with computer software programs.
• A positive attitude, strong sense of responsibility, and team-oriented mindset.
• Prior experience in customer service or coordination roles is an advantage but not mandatory.

Additional Information:

• Salary: Up to SGD 2,800 + VB ( 1 Month )
• Working Location: Jurong East
• Working Hours: 5 day work week, 8:30am - 5:30pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

· Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.

· Collect new or outstanding billing and payment from the Client.

· Print and hand over service invoices accurately.

· Call Clients, to book, remind and follow up on appointments.

· Answer all incoming calls promptly, and record call details accurately.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of administrative experience, as a clerk or receptionist.

· Minimum a Nitec in any discipline.

· Well-groomed, courteous, and meticulous.

· Excellent interpersonal and communication skills.

· Able to correspond with English and Mandarin-speaking clients.

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

· Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.

· Collect new or outstanding billing and payment from the Client.

· Print and hand over service invoices accurately.

· Call Clients, to book, remind and follow up on appointments.

· Answer all incoming calls promptly, and record call details accurately.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of administrative experience, as a clerk or receptionist.

· Minimum a Nitec in any discipline.

· Well-groomed, courteous, and meticulous.

· Excellent interpersonal and communication skills.

· Able to correspond with English and Mandarin-speaking clients.

Company Profile:

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

· Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.

· Collect new or outstanding billing and payment from the Client.

· Print and hand over service invoices accurately.

· Call Clients, to book, remind and follow up on appointments.

· Answer all incoming calls promptly, and record call details accurately.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of administrative experience, as a clerk or receptionist.

· Minimum a Nitec in any discipline.

· Well-groomed, courteous, and meticulous.

· Excellent interpersonal and communication skills.

· Able to correspond with English and Mandarin-speaking clients.

• Promote our School's courses and products
• Execution of Internal / External Marketing Campaign
• Administers policies and procedures relating to daily operations of the centres
• Provide admin support to ensure smooth running of the centres
• Adhoc duties
• Strong interest in customer service and relationship-building
• Must be able to work shift and during both weekends
• Must be fluent in spoken and written English
• Able to work under pressure and in a fast-paced environment
• Self-driven, energetic, and able to work well in a team
• Must be able to work shift and during both weekends
• Remuneration will be dependant on background and past experiece of applicant

Key Responsibilities

1. Customer Interaction and Service Delivery: Engage with customers face-to-face to process transactions such as money transfers and other services.
   Accurately verify and input customer information into the company’s systems, ensuring data accuracy and confidentiality.
   Provide courteous and professional assistance to customers, addressing inquiries regarding services, processes, and company policies.
   
2. Problem Resolution and Escalation: Identify customer issues, complaints, or challenges during service interactions and propose effective solutions.
   Escalate unresolved matters to the management team when necessary, ensuring timely resolution.
   
3. Cash Handling and Reconciliation: Balance the cash register accurately at the end of each shift.
   Prepare daily transaction reports and organize cash for bank deposits.
   
4. Administrative Duties: Maintain comprehensive and accurate transaction records.
   Stay updated on company products, services, policies, and procedures.
   Perform other tasks as assigned by colleagues or supervisors.
   
5. Operational Flexibility: Adapt to flexible work schedules, including weekends and public holidays, as required.
   

Skills and Qualifications

• Language Proficiency: Proficient in Burmese language to coordinate and communicate with customers and directors. Ability to speak English, Mandarin.
• Customer Service Excellence: Proven ability to interact professionally and effectively with customers.
• Attention to Detail: Strong ability to verify and input accurate data.
• Problem-Solving: Capacity to identify and address issues with a proactive and solution-oriented approach.
• Basic Computer Proficiency: Familiarity with MS Office tools, particularly Word and Excel.
• Cash Handling Experience: Prior experience in handling cash transactions and reconciling accounts is highly preferred.

Preferred Attributes

• Strong interpersonal and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Willingness to learn and adapt to new processes and systems.
• A customer-focused mindset with a positive attitude.

About the Client:

Join one of the world’s leading financial services companies, renowned for its commitment to customer satisfaction and operational excellence.

Responsibilities:

To support policyholders and financial representatives by efficiently resolving insurance-related inquiries and issues.

• Handle inquiries from policyholders and financial representatives efficiently and professionally.
• Follow up on unresolved issues to ensure timely resolution and customer satisfaction.
• Assess and manage feedback, appeals, and minor complaints effectively.
• Provide outstanding customer service, ensuring a positive experience at all touchpoints.
• Maintain awareness of industry trends and regulatory compliance to mitigate risks.

The ideal candidate will possess at least 1+ years of customer service experience, preferably within the insurance or banking industries.

Skills/Requirement:

• Diploma holder; professional insurance certifications are a plus.
• 1+years of customer service experience in insurance or banking preferred.
• Comfortable working in a frontline environment with a customer-centric approach.
• Strong communication and interpersonal skills with a positive attitude.
• Proficient in Microsoft Office with a willingness to embrace change.

If you are passionate about delivering outstanding customer service and are looking to advance your career in the insurance sector, we encourage you to apply today!

To Apply: Apply online now or contact me to discuss this new opportunity at [email protected] or https://sg.go.persolkelly.com/job/apply/10900

We regret to inform you that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

**********************************

Responsibilities:

• Support in the registration of vessels, ITT, trucking and drumming orders in MyService accurately
• Update customer orders based on instructions from Account Manager
• Create relevant feed/run down order in the Industrial Terminals
• Coordinate and plan drumming activities
• Book time slots for trucking activities
• Liaise with haulier to optimize planning
• Coordinate service disruptions with Account Manager and Operations
• Coordinate and plan drum delivery and collection
• Conduct relevant Customs Clearance Processes
• Handle shipping and ITT documentation
• Handle prevailing administrative tasks for the department
• Perform relevant dispatcher activities on the terminal
• Assist Account Managers with manual inventory reports for customers
• Create all other prevailing periodic reports, including Qliksense

Requirements:

• At least 3 years experience in a dynamic admin role
• Experience with common office software (email, MS Office / Google suite)
• Experience in a maritime or Oil & Gas administrative role is a strong bonus
• Degree or Diploma in business discipline

Position: Customer Service Executive (Japanese speaking) ID: 19418
Location: Central

Key Responsibilities:

➤Provide customer services for daily inquiries and requirements of clients
➤Handle emergency inquiries of clients on weekends and night time
➤Provide sales support to Sales Team
➤Other administrative and ad-hoc duties if required from management

Requirements:

➤Experienced with customer service, sales support, or any service industry
➤Be able to work flexibly based on the customer's schedule
➤Familiar with MS Office
➤Possess Customer Service Mind

Interested applicants please send your resume to Calista(R22104418) with email subject header “Job Application for Customer Service Executive (Japanese speaking) ID: 19418- CK".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team in either Singapore or Bangkok.

By joining our team, an attractive package awaits you:

• Monthly salary of SGD3,000 to SGD 3,600
• Opportunity to earn additional monthly bonuses
• 5-day work week
• Supportive and fun working environment

CUSTOMER SERVICE EXECUTIVE (ENGLISH & MANDARIN SPEAKING)

The Customer Service Executive will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities:

• Handle in-bound calls within corporate service levels
• Assist customers in vacation planning and worldwide hotels reservations
• Answering customer enquiries and resolving customer care issues
• Optimize booking opportunities and promoting member retention and loyalty
• Answer emails with accuracy, clarity and simplicity in a customer friendly manner
• Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

Job Requirements:

• Candidate must possess at least a Diploma or higher.
• 1 year of working experience in the related field is preferred
• Customer service oriented
• Good Communication Skills
• Excellent telephone etiquette, good written and verbal communication skills
• Experience with travel related reservation system will be an advantage
• Ability to multi-task and work independently with minimal supervision
• Required language(s): This role is expected to communicate to English or Mandarin speaking guests. Knowledge of English/Manadarin dialect is essential

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

RESPONSIBILITIES:

1.Administrative – All business-related administrative tasks.

Payment Chasing and Updating Incoming Payments

Filing

Claims and Outgoing Payments Preparation

Processing Sales Orders, Delivery Orders, and Invoices

Assisting in Inventory Taking

Collection of Data.

Preparation of Quotations/Agreements/Contracts for Clients and Vendors.

All business administrative related.

2.Client Relationship Management – Handling all sales related inquiries.

Attend to all Sales inquiries

Workout costing and quotations for clients

3.Supporting roles

Assistant to Accounts

Assist in ad hoc operations matters

Assist in sourcing & purchasing

about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle order processing and coordinate shipments. The company operates on a smaller scale and prefers a self-sufficient individual, as they do not engage in micromanagement. There is hybrid work arrangement for this role.

details

• West
• M-F 9am - 6pm, hybrid work arrangement

about the job

• Order processing
• Handling customers' enquiries via email or phone
• Drafting of shipping documents (B/L, LC, invoice, PO)
• Coordination of shipments

skills and experience required

• Preferably individuals with at least 2 years of relevant experience
• Proficient in using SAP.

To apply online please use the 'apply' function, alternatively you may contact Noelle at noelle.ng(@)randstad.com.sg.
(EA: 94C3609/ R1982617 )

Job Responsibilities:

• Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and supporting the delivery of service requests for customers and distribution partners.
  Key Responsibilities:
• Attend to phone and email inquiries promptly and professionally.
• Update customer interaction details accurately in the CRM system.
• Ensure effective and timely follow-up with customers as promised.
• Prepare and deliver service requests, including policy summaries and premium information, accurately.

Skills/Requirements:

• The successful Digital Platform Customer Service Representative must possess excellent communication skills, attention to detail, and a cheerful disposition to maintain high standards of customer service.
• Preferably 'A' Levels or Diploma holder with relevant experience.
• Proficient in customer service with a strong drive for service excellence.
• Strong interpersonal and communication skills.
• Meticulous, detail-oriented, with a pleasant and cheerful disposition.
• If you have a successful track record in customer service for digital solutions and enjoy solving customer queries while providing logical solutions, this role is an excellent opportunity to showcase your skills and contribute to a high-performing team.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

Benefits:

· Good career progression

· Training provided

Job Scope:

• Build and maintain strong customer relationships.
• Address and resolve customer inquiries or issues promptly.
• Ensure accurate processing of orders and inventory management.
• Collaborate with teams to ensure smooth operations.
• Provide assistance and support to customers as needed.

Job Requirements:

· No experiences required

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Tan Pei Xuan (R24124430)

The Opportunity:

Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join their business permanently! Reporting to the Customer Service Manager, the successful incumbent will handle order processing activities through SAP and liaise with the manufacturing plant, warehouse and forwarders to ensure cargo ships out to customers on time.

• Permanent, Full-time opportunity
• Location: West region, Toh Guan area
• Working hours: Monday - Friday, 8.30am to 5.30pm
• Salary Package: up to $3,500/month + VB

The Job:

• Respond promptly to customer queries, handle complaints, and escalate issues as necessary. Liaise with colleagues for solutions, track resolutions, and follow up with customers.
• Process orders using SAP (SD module), verify stocks, manage priorities/emergencies, and organize shipments, including import/export documentation (e.g., delivery notes, bills of lading, certificates of origin).
• Create customer accounts, generate invoices, monitor payment deadlines, and manage overdue payments, including LC negotiations with banks.
• Collect and maintain export control and regulatory documents.
• Share customer feedback with teams to enhance products/services and support stock management with 3rd-party warehouses. Liaise on shipments and courier arrangements.
• Ensure timely order processing and deliveries to meet sales targets. Support commercial teams with order issues and freight charge verification.
• Stay updated on products, services, and system processes, attending workshops as needed.

The Talent:

• Min 1-2 years of order processing experience using SAP (SD module) in the manufacturing industry
• Strong communication skills to liaise effectively with both internal and external stakeholders
• Ability to learn and pick up new skills quickly

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!

Responsibilities

• Handle the processing of quotations, purchase orders, and sales orders.
• Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
• Manage and negotiate delivery schedules to ensure they align with customer expectations.
• Oversee inventory management, including tracking stock levels and movement.
• Update and maintain pricing.
• Organize and maintain a comprehensive documentation filing system.
• Address inquiries from customers and business partners effectively.
• Maintain positive relationships with customers.
• Perform additional tasks as needed.

Requirements:

• Minimum of 1 year of relevant experience
• Proficient in MS Office
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L54V9365

Are you passionate about providing exceptional customer service and eager to help others? We're looking for an enthusiastic Customer Service Specialist to join our team! In this role, you’ll be at the core of delivering a memorable experience for our customers. Please note, that this position requires flexibility during retail hours, including weekends and holidays.

Position Overview:

Reporting directly to the Branch Manager and Customer Service Supervisor, you will play an essential role in Caring Skin’s growth journey as we expand. Join us and be a part of our exciting success story!

Key Responsibilities:

Customer Assistance:

• Welcome and assist customers warmly, providing accurate information on products, services, and promotions.
• Act as a brand ambassador, embodying Caring Skin’s values and image.

Problem-Solving

• Address customer inquiries, concerns, and complaints promptly and effectively to ensure a positive customer experience.

Appointment Scheduling Support:

• Assist in maximizing appointment bookings and scheduling for customers efficiently and organised manner.

Product Knowledge and Enquiries:

• Stay updated on new products, services, and promotions to provide accurate information.
• Professionally handle walk-in customers, incoming calls, and email inquiries.

Team Collaboration:

• Work collaboratively within the branch and across departments to fulfil customer needs and enhance operational efficiency.
• Contribute to a positive team environment that values mutual support.

Customer Feedback

• Promptly handle customer requests and follow up to ensure satisfaction.
• Engage with clients on skin condition progress, treatment updates, and appointment scheduling.
• Gather and relay customer feedback to management for continuous improvement

Store Maintenance:

• Keep the store clean, organized, and visually appealing, including ensuring product displays are in order.

What You Can Bring to the Team:

• A strong focus on customer satisfaction and service excellence
• A resourceful, solution-oriented approach to problem-solving
• Exceptional communication and interaction skills
• Strong organizational, planning, and multitasking abilities
• A collaborative mindset that supports teamwork

Requirements:

• Open to Singaporeans only
• Minimum Diploma/Degree in any discipline
• At least 3-years of experiencein customer service or retail sales, ideally in a fast-paced setting
• Excellent verbal and written communication skills
• Strong problem-solving skills and adaptability
• Flexible availability, including evenings, weekends, and holidays
• A positive attitude and passion for outstanding customer service
• Interest in beauty and skincare is a plus!

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement within the company.
• Employee discounts on products and services.
• A supportive and inclusive work environment.

How to Apply:

If you are passionate about customer service and excited to join a growing team, we’d love to hear from you! Please click on apply or email to [email protected] or text to 8779 0917

Join Our Team at Caring Skin - A Certified Great Place to Work!

Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we're searching for talented individuals like you to join our dynamic team!

Why You'll Love Working Here:

Certified Great Place to Work: We're proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.

Collaborative Environment: Our team thrives on collaboration and innovation. You'll have the chance to work with some of the brightest minds in the industry.

Professional Development: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.

Work-Life Balance: We understand the importance of balance. Our goal is to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life both at work and home.

Employee Benefits: Competitive salary packages, comprehensive health benefits, wellness programs, and more.

You will get to enjoy:

• Referral Incentives
• AWS and Annual Performance Bonus
• Medical benefits
• Dental benefits
• External training and development opportunities
• Products and Services Benefits
• Convenient work locations (near MRT)

Job summary"Join Caring Skin as a Customer Service Specialist and be the friendly face creating unforgettable experiences!

Key selling points

• Opportunities for career growth and development
• Competitive salary and benefits package
• A supportive and inclusive work environment

• Direct customer service interface ensuring high service and support standards to achieve clients expectation
• Handles general reception and administrative duties
• Provides customer service support to in-house tenants and attends to client service request, feedback and complaints
• Assist in the daily operation of the Business Centre
• Assist in procurement, inventory control, simple invoicing and month end records and reports closing
• Assist in simple IT and office setup work

We are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.

As Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with domestic and overseas clients including the global organization and provide excellent service for all shipments assigned to you.

The job:

• Manage shipping documentation formalities
• Ensure proper and timely billing / closing of all job files.
• Coordinate day to day operations and transactions for freight forwarding and other related activities
• Manage data entries in-house system
• Coordinate with various suppliers.
• Provide rate to interco whenever neccessary
• Assist for rate sourcing with various carriers whenever necessary

Join us if you..

• Have minimum 5 years’ experience in freight forwarding or Logistics Industry
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office
• Ability to work independently
• DGR trained and OOG Cargo experience will be an advantage

To be successful you will have a proven track record and genuine freight forwarding experience as this is essential to the role.

Good reasons to join:

You will be joining a leading company in the forwarding and logistics industry with the clear ambition to further strengthen and expand our position in the market. This newly created position gives you a great opportunity to help develop new clients from early stages of development.

We live and work according to our values, to get a bit better tomorrow than we are today. This is something that the whole company breathes out. We work to promote a culture where "respect, integrity, entrepreneurship and fun" are part of our common everyday life, and expand our DNA - but also the way we communicate with our customers and colleagues.