• Position : Corporate Customer Service Specialist (IT- Helpdesk Support/ Incident Report/ Ticketing)
• Location : Mount Faber (Attached to the Vendor)
• Working hours : 5 Working day: Monday to Friday - 9am-6pm
• Salary (commensurate with experience) : Up to $3800 + Annual Leave Transportation Allowance + Medical
• Duration : Contract for 6 Months – Renewable
• Industry : Technology/ IT Network

Main Responsibilities:

• Manage systems changes using an established change request process, including assessing the impact, obtaining necessary approvals, and communicating status updates
• to multiple stakeholders.
• Respond promptly to incidents, conducting thorough investigations, and providing timely temporary and/or permanent resolutions.
• Conduct root cause analysis for incidents and proactively implement measures to prevent recurrence. Continuously monitor the effectiveness of implemented measures and make adjustments as necessary.
• Proactively monitor and measure the performance and availability of systems, using appropriate monitoring tools and methodologies. Identify and implement corrective actions to improve system performance and availability based on the findings.
• Monitor and maintain agreed service levels, such as response times for service requests and system availability. Document and regularly update system configurations, and provide comprehensive reports to relevant parties on a regular basis.
• Develop and implement comprehensive service continuity measures, including robust backup/restore procedures and disaster recovery plans, to ensure uninterrupted business operations in the event of a disruption.
• Provide expert technical advice and guidance on systems to customers and project teams, assisting them in making informed decisions and resolving complex technical
• issues.
• Manage the resources and schedule for system implementation and operation activities, ensuring optimal utilization and adherence to timelines

Requirements:

• NO EXPERIENCE REQUIRED - must be from IT background - Training Provided
• At least 2 years’ experience in Customer Service/ Help desk is preferred
• Higher Nitec Certification IT Field or any related discipline.
• IT support and helpdesk experience will be a plus
• Good Communication Skills who can write in details the incident report to submit to the vendor

Email to: [email protected] or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

• Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

WHAT YOU NEED TO HAVE

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Job Description & Requirements

• Excellent communication skills
• Interpersonal skills, active listening
• 1 year previous Service desk or equivalent experience
• Attend to Phone, Email and any other online queries where applicable
• Excellent organisational skills
• 1 year previous Service desk or equivalent experience
• Managing incidents including business expectations and communication
• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office
• ITIL Knowledge will be a plus
• Comply to process and procedures
• Admiistrative tasks


Must have Talent / Skills

• Minimum a diploma in Information Technology or equivalent
• Minimum 1 year of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude
• Process Driven
• Able to liaise with Customer for daily operations

• Minimum a diploma in Information Technology or equivalent
• Minimum 2 years of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

• Well Established Company
• Salary $2500 - $3000 + Commission + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Various Location
• Working hours: Normal Working Hours

Job Responsibilities:

• Demonstrate and promote assigned products to walk-in customers
• Attend to customers’ enquiries on products and provide professional advice on their purchase
• Maintain good rapport with customers
• Distribute product samples, brochures, flyers etc.
• Setting up product displays and promotional booths
• Maintain and replenish all point of purchase materials
• Any ad hoc duties as assigned

Job Requirements:

• Possess minimum GCE ‘O’ level with at least 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Service Coordinator

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Service Coordinator to join our team!

Meanwhile, please check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

A JOB THAT MATTER: YOUR RESPONSIBILITIES

As a Service Coordinator, you will play a crucial role in efficiently managing the schedules and resources of our deployment team.

This position requires strong coordination and administrative skills, the ability to thrive under tight deadlines, and a commitment to enhancing operational efficiency.

Responsibilities:

• Provide shared support to Sales & Operations team
• Handle customer’s enquiries via phone call and emails in his/her assigned territory
• Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
• Effectively schedule and follow up on customer work orders for automatic doors breakdown, installation, and/or preventive maintenance until closure for Service Engineers, ensuring smooth field support operations.
• Liaise and coordinate with Warehouse to facilitate materials and equipment to meet delivery KPI (Key performance indicators).
• Monitor and follow up customer payments, including outstanding collection, if any.
• Assist in back up of tasks when respective team member is out of office
• Perform other ad-hoc duties assigned by immediate supervisor or head of department from time to time.

EXPERIENCE THAT MATTERS: YOUR SKILLS & QULIFICATION

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office such as MS Excel (e.g VLOOKUP and Pivot Table).
• Strong coordination skills
• Strong attention to details
• Ability to manage multiple tasks simultaneously

Qualification:

• NITEC/Higher Nitec/ Diploma in business adminstration/engineering or equivalent
• Minimum of 1 year of relevant working experience
• Candidate without prior relevant working experience is welcome as on-the-job training will be provided.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: Boon Lay MRT & Serangoon MRT)

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

We are currently recruiting for experienced waitstaff. The job requires you to welcome and seat guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell. You need to be an upbeat person and you'll need to be a team player and a problem solver and be able to use you initiative in high pressure situations

We are expanding our Tipsy Family!

If you are passionate about F&B and looking for a job that is thrilling and fulfilling, you'll love it here at Tipsy Collective! We are looking for energetic, motivated individuals who enjoy working in an ever-changing environment.

A People-First Culture

Tipsy Collective is a multi-concept holding group led by a team of passionate individuals who seek to present hospitality uniquely through a series of thoughtful concepts. Tipsy Collective's brand and its foundation was built from the client lens a

We are seeking an enthusiastic and customer-oriented Hostess to join our vibrant Beach Club team @ Tipsy Unicorn. The Hostess will play a crucial role in providing a warm welcome to guests, managing reservations, and ensuring a smooth and enjoyable experience at our beachfront establishment. If you have a passion for hospitality, excellent communication skills, and a welcoming demeanor, we invite you to apply for this exciting opportunity.

Responsibilities:

• Deliver quality customer service to all guests.
• Take reservations and enquire purpose of visit.
• Greet each guest promptly and courteously with good smile and body language.
• Present menu and share promotions, specials and items to customers.
• Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
• Up-sell additional products when appropriate.
• Key orders in the Point-of-Sale (POS) system efficiently.
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Process payment and check bills promptly.
• Handle problem with cashier payments.
• Setting up tables & maintaining the cleanliness of restaurant
• Assist manager by getting involved in planning and organizing of special events.
• Able to communicate with guest and providing excellent customer service
• Good interpersonal skills and passionate about helping customers
• Check food and beverage inventories and stocks in a consistent and accurate manner.
• Follow Food & Beverage Safety and Hygiene policies and procedures.
• Complete opening, operating, and closing procedures.
• Escalate guests complain to duty manager if unable to conduct service recovery.
• Implement plans to deliver excellent service for outlet.
• Assist in daily operations of the restaurant
• Ad-hoc duties as assigned by the supervisor when necessary

Explore Career Opportunities with us by applying now!

You can also check out the links below to see what Tipsy is up to!

https://www.tipsycollective.com/

https://www.instagram.com/TipsyCollectiveSg/

Job Description:

• Beverages, cake station and dining area preparations
• Serve customers with pride and smile
• Maintaining the cleanliness of the outlets and follow the wipe down SOP
• Cashiering
• Any other ad-hoc tasks given by Manager
• 2 locations: Plaza Singapura, Toa Payoh
• Full Time & Part Time position available

Job Requirement:

• Entry levels or those without experience are welcome to apply!
• Possess good working attitude
• Able to work on weekends and public holidays (shift duties)
• Passion in F&B industry
• Independent and able to multi-task
• Bright, cheerful and fun-loving individual who likes communicating with people

Job Summary:

We are seeking a highly motivated and customer-oriented Service Executive to join our team in our luxury automotive marques.

The Service Executive will be responsible for providing exceptional service to customers, managing service operations, and ensuring customer satisfaction.

This role requires strong interpersonal skills, technical knowledge of automobiles, and the ability to handle customer inquiries and concerns effectively.

Main Job Description

- Providing 1st level support to the Customer Service Officer/s in day-to-day operations.

- Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations.

- Maintain accurate service records and documentation of all customer interactions and service transactions.

- Collaborate with the parts department to ensure the availability of necessary parts and accessories.

- Follow up with customers to ensure their satisfaction with the service provided and address any additional needs.

- Stay updated on industry trends, new vehicle models, and service procedures to provide accurate information and recommendations to customers.

- Assist Management in implementing customer service initiatives and process improvements to enhance the overall service experience.

- Responsible for the CRM database for Aftersales – to be the key executor of all Aftersales Marketing initiatives in collaboration with the Senior Aftersales Manager & Lamborghini Principal.

- Adhere to brand compliance, safety guidelines and maintain a clean and organized service area.

- To provide full cooperation for all ad-hoc matters that may be required as and when.

- Alternate Saturday work arrangements.

Qualifications:

- Minimum Diploma or equivalent; additional education or certification in automotive

certification will be a plus.

- Proven experience in customer service or a similar role, preferably in the

automotive industry. (Preferably from Continental brands)

- Solid understanding of automotive systems, parts, and repair processes.

- Excellent communication and interpersonal skills.

- Strong problem-solving and conflict resolution abilities.

- Proficiency in computer systems and automotive service software.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Attention to detail and a commitment to delivering exceptional service.

- Neat and pleasant appearances and mannerism.

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

Job Description:

Technical Tasks:

• Performs installation & provides basic technical training when neccessary (Mainly Workplace infrastructure - WPI products: Medical Pendents & Lights / Gas Management solutions)
• Perform related upgrades / Technical Service Bulletin from factory instructions to ensure devices / equipment are up to date.

Service Operational Tasks:

• Escalate quality-related situation, market dynamics and issues from field to the Service management in his country
• Monitor and drive completion of monthly maintenance tasks and paperwork for assigned customers’ accounts

Service Commercial-related Tasks:

• Makes constant efforts for contract development and implementation of Service programs
• Any other additional duties deemed appropriate by Service Manager

Job Requirements:

• Minimum Nitec in Engineering/Electronics or Equivalent
• 2-3 years of technical experience preferable in after sales support in medical industry, or Workplace Infrastructure related secto

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

• Singapore Based (Gul Crescent - Company Transport @ Chinese Garden, Lakeside, Boon Lay)
• Monday to Friday: 8.15am - 5.45pm
• Diploma in electrical and electronic or mechatronics engineering; min 3 yrs experience
• Career Progression Opportunities

Job Description:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirements:

• Minimum Diploma in electrical and electronic or mechatronics engineering
• Posses Class 3
• Min 3 yrs experience

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Supervise sales team to ensure professional and timely responses to customer enquiries and complaints.

• Attend to customers’ travel enquiries and requests through phone calls, emails, or walk-in.

• Assist in resolving booking issues or conflicts with suppliers and partners.

• Collaborate with management to improve customer service policies and strategies.

• Build and maintain strong relationships with customers.

• Identify areas for improvement in customer service operations.

• Provide information on travel visa application and insurance.

• Follow up and service customers’ enquiries or bookings, before and after-sales

• Experienced in selling free & easy tour packages and able to meet and achieve sales target.

• Help customer service managers in any logistic arrangement.

Requirements

• Strong leadership and people management skills.

• Must be able to work on shift, weekends and Public holidays

• Service-oriented with good interpersonal and communication skills

• Knowledge of the travel industry and booking systems.

• Answer all incoming calls promptly and politely.
• Respond to customer enquiries promptly.
• Provide accurate and helpful information regarding products, orders, and general inquiries.
• Collaborate with the operations team to track and monitor order statuses and deliveries.
• Investigate and resolve customer issues and complaints in a timely and effective manner.
• Maintain clear and professional communication with customers to ensure a positive and seamless customer experience
• Communicate proactively regarding any potential delays or issues with orders.
• Gather and document customer feedback to identify trends and areas for improvement.
• Perform administrative tasks related to customer service, including order processing, data entry, and documentation.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Interested Applicant, pls WhatsApp us at 80826811 for instant interview

Job brief

Allied Container Group is a leading container haulage operator and yard operator founded in Singapore in 1975. We are dedicated in using technology to improve the lives of small businesses and consumers in the logistics sector.

As part of the Operations team, we are seeking a detail-oriented, thorough, and organized Customer Service Executive.

Job Highlights

• We offer attractive salary commensurate with work experience
• Great opportunities for learning & career advancement
• Medical, dental & insurance benefits

JOB RESPONSIBILITIES

- Ensure smooth flow of import and export documentation process flow.
- Prepare all related documents pertaining to import and export including Permit Declarations
- Liaise with carriers / forwarders on bookings of vessels for exports and arrival dates of vessels, port charges, etc for imports
- Ensure all billings are done promptly and accurately
- Handle customer enquiries, complaints and requirements
- Always develop and maintain excellent service to internal and external customers
- Advise supervisor of any irregularities discovered within the assigned transactions

JOB REQUIREMENTS

• Minimum 2 years experience in shipping or shipping related company
• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Job Description:

Technical Tasks:

• Performs installation & provides basic technical training when neccessary (Mainly Workplace infrastructure - WPI products: Medical Pendents & Lights / Gas Management solutions)
• Perform related upgrades / Technical Service Bulletin from factory instructions to ensure devices / equipment are up to date.

Service Operational Tasks:

• Escalate quality-related situation, market dynamics and issues from field to the Service management in his country
• Monitor and drive completion of monthly maintenance tasks and paperwork for assigned customers’ accounts

Service Commercial-related Tasks:

• Makes constant efforts for contract development and implementation of Service programs
• Any other additional duties deemed appropriate by Service Manager

Job Requirements:

• Minimum Nitec in Engineering/Electronics or Equivalent
• 2-3 years of technical experience preferable in after sales support in medical industry, or Workplace Infrastructure related secto

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Working hours: Monday-Friday 11am to 8pm/ Weekend and Public Holiday 10am-7pm

2 days off per week (1weekday ,1 weekend)

Job Description

• Handle all new and/or existing customers appointment booking.

• Attend to walk-in customers at the outlet.

• Assist all customers enquires via emails and callings, including cold calling.

• Assist outlet manager on individual's commission calculation including data entry work.

• Manage outlet POS System for all transaction.

• Handle of monetary receipts and payment.

• Any other ad-hoc duties as assigned.

Working Location

Paya Lebar - PLQ Mall

Jurong East - IMM

Ang Mo Kio - AMK Hub

VIVIFI is currently hiring for dynamic and collaborative customer service!

The email/social media support role is a proactive team player with exceptional problem-solving skills, who enjoys helping customers with product related questions and issues.

Our CSOs will be empowered to solve problems independently or collaboratively and make decisions that they consider to be in the customer’s best interest. The successful CSOs are confident in VIVIFI product knowledge. They are computer savvy and pick-up new computer technologies/tools with ease. To succeed in this role, proficiency in written English is mandatory.

We develop meaningful relationships with our customers by listening, empathizing and delighting them in new, unexpected ways. Innovation, optimism and trust guide us in all that we do, from the way we conduct ourselves to the way we engage with our customers.

About the company

At VIVIFI, you will be part of a dynamic environment that supports interdepartmental collaboration, fuels creativity, and provides you with an opportunity to take ownership and play an intricate part in our company’s success.

VIVIFI is a Singapore-based mobile virtual network operator (MVNO) since 2019. We are known for non-contract sharing mobile plans for families, and value for money mobile plans for individuals. We offer both 4G and 5G mobile plans.

Role and Responsibilities

• Learning and maintaining knowledge of new and existing product features or issues
• Troubleshooting technical issues by researching and/or collaborating with other team members to provide feedback and solutions to customers
• Responding to high volume of emails and social media comments/chat inquiries while delivering excellent customer service and managing customer expectations
• Write comprehensive support related, pre and post delivery emails to customers
• Willing to take on weekend and public holiday work duty

Requirements

• Experience in email support, social media comments, live chat.
• Proven record of delivering exceptional customer service while maintaining a professional, calm, and positive attitude
• Knowledge of customer experience lifecycle.
• Interpersonal skills to work with a variety of internal teams
• Advanced knowledge of written email etiquette
• Excellent written communication skills on emails and live chats
• Ability to thrive and learn quickly in a lively work environment
• Comfortable with services and tools such as Zendesk and Facebook Business Suite
• Ability to work both independently, as well as with a team.

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

Job Responsibilities:

• Manage customers’ orders efficiently.
• Assist in the generation of sales order, delivery order, invoice, and credit note.
• Monitor and promptly respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts, amounts, and records.
• Handle all incoming inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfil customers’ orders.
• Provide indoor sales support.
• Perform any other ad-hoc duties assigned by Management.

Job Requirements:

• Minimum 'O' Level or Diploma qualification.
• Preferably with at least 2 years of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.
• Familiarity with ERP/NAV system is a plus.
• Diligent and dependable with a positive attitude.
• Fluent in Mandarin is preferred, as the role involves interacting with Mandarin speaking clients.

Working Hours:

• 5.5 days’ work week (Alternate Saturday)
• AM shift #1: 7am to 4pm (Mon to Fri), 7am to 12noon (Sat) OR
• AM shift #2: 8am to 5pm (Mon to Fri), 8am to 1pm (Sat)

Work Location:

• 5 Jalan Tepong (Transport is provided: Pick-up point at Lakeside MRT Station)

Why Join Us:

• Be part of a company that values and invests in its employees.
• Work in a collaborative and inclusive environment.
• Have a strong supportive culture that encourages innovation and career growth.
• Competitive compensation and benefits package.

Attractive Staff Benefits

• Performance Bonus, Medical Benefits, and Staff Purchase, etc.