About the Company
Our client, a renowned leader in transport solutions, is looking for a Customer Service Advisor to drive exceptional service standa..
About the Company
Our client, a renowned leader in transport solutions, is looking for a Customer Service Advisor to drive exceptional service standards and enhance customer relationships. This role is integral in ensuring smooth service operations, from scheduling and maintenance planning to workshop coordination and customer care.
What You Will Do
Proactively engage customers to schedule and manage vehicle maintenance and repair services.
Analyze maintenance plans and recommend tailored solutions to meet customer needs.
Plan and optimize workshop scheduling to maximize efficiency and capacity utilization.
Provide exceptional customer service during and after workshop visits, addressing inquiries and offering additional solutions.
Finalize work orders, explain completed services, and secure follow-up appointments for customers.
Requirements
Good communication and organizational skills.
Experience in automotive services, customer service or similar roles is preferred.
Ability to analyze data, troubleshoot, and provide actionable recommendations.
Note: We regret that only shortlisted candidates will be notified.
Job description:
We are looking for a dedicated and proactive Front of House individual to support our business operation. The ideal candidate will e..
Job description:
We are looking for a dedicated and proactive Front of House individual to support our business operation. The ideal candidate will ensure smooth running of our kiosks and courts, provide assistance and to meet the needs of customers.
Responsibilities:
Perform general administrative tasks such as check messaging system for bookings, responding to emails, and managing calendars
Assist in preparing and organizing documents, reports, draft emails
Maintain and update records and databases
Provide excellent customer service to clients and visitors
Handle inquiries and resolve complaints in a professional and timely manner
Assist in managing inventory and ordering supplies
Assist in organizing and coordinating events and functions
Adhere to company policies and procedures
Perform other administrative duties as assigned
Serve finger food and drinks to customers
Know how to use the beer tap
Requirements:
Strong customer service skills with a polite, friendly and professional demeanour
Proficient in MS Excel and other MS Office applications
Excellent communication and interpersonal skills
Basic knowledge of retail operations
Level 1 food safety and hygiene certification is a plus (Food handling requirements)
Ability to multitask and prioritize tasks effectively
Ability to maintain confidentiality and handle sensitive information
Must be eligible to work in Singapore
Able to work from 10am-6pm, based on scheduling
If you are a self-motivated individual with excellent organizational and communication skills, love meeting people, enjoy sports, we would love to hear from you. Please submit your application along with your resume and cover letter.
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals ded..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.
Our Customer Service Officers (CSOs) set the standard for excellence, delivering premium service to our customers. As a CSO, you'll thrive in providing support, using your product knowledge and effective communication to surpass customer expectations. Join our team in fostering a culture of excellence and teamwork. Apply today for a rewarding career opportunity!
Job Responsibilities
Delight our customers by providing outstanding service and support to boost their satisfaction.
Be the problem-solving hero! Address customer inquiries promptly, resolve issues effectively, and escalate when needed for speedy resolutions.
Master our tools and systems to efficiently manage and track customer interactions, ensuring accuracy and timely responses.
Become an expert on our exciting programs and confidently promote them to our valued customers.
Keep the positivity flowing! Maintain a cheerful and professional demeanor during all customer interactions.
Go above and beyond to exceed customer expectations and elevate our service quality.
Stay in the know! Stay updated on our latest programmes and marketing initiatives to share exciting news with our customers.
Team up for success! Collaborate with your awesome teammates to share insights and best practices for delivering exceptional customer service.
Be a changemaker! Look out for opportunities to enhance our customer service processes and procedures.
Listen and lead! Actively listen to customer feedback and share valuable insights to enhance our service delivery.
Promote and upsell TWC programs and services to potential clients to support the center’s sales targets.
Work Hours
As our Customer Service Officer, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:
Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
You'll also get one weekday off and one weekend off each week
Engaging 2-hours (+/-) team meeting weekly, to brainstorm and collaborate.
Work Location
Experience the excitement of working in various locations! Your work location may vary based on operational needs, but rest assured, we've got your preferences covered. We'll consider your preferred centers when deciding your final deployment.
Job Requirements
Minimum GCE 'O' levels qualifications
Minimum of 1 year of work experience in customer service-related roles, preferably within enrichment centres
Proficient in MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
Strong communication skills in English (both spoken and written) with keen attention to detail
Proven sales skills or experience in achieving sales targets is an advantage.
Demonstrates effective and efficient customer service abilities
Exhibits strong work ethics, including integrity, professionalism, and commitment to excellence
Positive and professional demeanour with strong listening abilities
Capable of working independently while also being a team player
Willingness to work at different centres as needed based on operational requirements
What we offer:
Attractive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon 1 year of service.
Fully-stocked Pantry
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals ded..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.
Our Customer Service Officers (CSOs) set the standard for excellence, delivering premium service to our customers. As a CSO, you'll thrive in providing support, using your product knowledge and effective communication to surpass customer expectations. Join our team in fostering a culture of excellence and teamwork. Apply today for a rewarding career opportunity!
Job Responsibilities
Delight our customers by providing outstanding service and support to boost their satisfaction.
Be the problem-solving hero! Address customer inquiries promptly, resolve issues effectively, and escalate when needed for speedy resolutions.
Master our tools and systems to efficiently manage and track customer interactions, ensuring accuracy and timely responses.
Become an expert on our exciting programs and confidently promote them to our valued customers.
Keep the positivity flowing! Maintain a cheerful and professional demeanor during all customer interactions.
Go above and beyond to exceed customer expectations and elevate our service quality.
Stay in the know! Stay updated on our latest programmes and marketing initiatives to share exciting news with our customers.
Team up for success! Collaborate with your awesome teammates to share insights and best practices for delivering exceptional customer service.
Be a changemaker! Look out for opportunities to enhance our customer service processes and procedures.
Listen and lead! Actively listen to customer feedback and share valuable insights to enhance our service delivery.
Promote and upsell TWC programs and services to potential clients to support the center’s sales targets.
Work Hours
As our Customer Service Officer, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:
Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
You'll also get one weekday off and one weekend off each week
Engaging 2-hours (+/-) team meeting weekly, to brainstorm and collaborate.
Work Location
Experience the excitement of working in various locations! Your work location may vary based on operational needs, but rest assured, we've got your preferences covered. We'll consider your preferred centers when deciding your final deployment.
Job Requirements
Minimum GCE 'O' levels qualifications
Minimum of 1 year of work experience in customer service-related roles, preferably within enrichment centres
Proficient in MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
Strong communication skills in English (both spoken and written) with keen attention to detail
Proven sales skills or experience in achieving sales targets is an advantage.
Demonstrates effective and efficient customer service abilities
Exhibits strong work ethics, including integrity, professionalism, and commitment to excellence
Positive and professional demeanour with strong listening abilities
Capable of working independently while also being a team player
Willingness to work at different centres as needed based on operational requirements
What we offer:
Attractive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon 1 year of service.
Fully-stocked Pantry
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
Job Responsibilities include, but not limited to
1. Ensure all safety protocols are, and range rules are followed, intervening when necessary to preve..
Job Responsibilities include, but not limited to
1. Ensure all safety protocols are, and range rules are followed, intervening when necessary to prevent unsafe behavior.
2. Answering questions, offering guidance on range rules. Ensuring players have a positive experience.
3. Assisting with the sale of golf balls, topping up of range cards.
4. To prepare end-of-day sales reports and sales summary for submission to the Finance Department.
5. Ensuring the range, ball dispensers are in working order and reporting any maintenance needs.
6. Inspecting hitting areas, mats and keeping the range in top condition. Overseeing ball collection and replenishment for efficient operations.
7. Handling disputes or concerns among players calmly and professionally and managing crowded times to prevent disruptions.
8. Collecting and managing lost items, ensuring they are stored safely and returned to their owners when possible.
9. Responsible for setting up the range in the morning and securing it in the night as needed.
Benefits
Location: Work at Changi, East Region
Career Growth: Gain valuable experience in air freight, with opportunities to develop your skills ..
Benefits
Location: Work at Changi, East Region
Career Growth: Gain valuable experience in air freight, with opportunities to develop your skills in customer service and logistics.
Team Spirit: Join a supportive and dynamic team where collaboration and learning are encouraged.
Work-Life: Enjoy alternate Saturdays off after confirmation and 14 days of annual leave to recharge.
No Experience Needed: Fresh faces are welcome! Comprehensive training provided for those eager to learn and grow.
Job Description
Are you ready to embark on an exciting career in air freight? We are seeking enthusiastic and organized individuals to join our team as Air Export Customer Service Representatives. You’ll play a crucial role in managing our clients' air export needs, providing exceptional service, and coordinating with our operations team to ensure smooth shipment arrangements. This is your opportunity to thrive in a fast-paced, global logistics environment.
Roles & Responsibilities
Support assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries.
Book air export shipments with airlines and co-loader agents, ensuring timely follow-ups.
Handle air export billing, invoice verification, and resolve rate disputes efficiently.
Coordinate with clients, sales teams, overseas agents, and operations staff to ensure successful shipment arrangements.
Perform additional duties as requested to support team goals.
Requirements
Skills: Proficiency in MS Office (Word, Excel, PowerPoint) and data entry. Excellent command of English and Mandarin to liaise with Mandarin-speaking associates.
Experience: Experience in air freight is a bonus, but not required. We welcome fresh candidates willing to learn.
Attributes: Team player with a proactive attitude. Strong organizational skills and the ability to handle inquiries efficiently. Willingness to work overtime if necessary.
Additional Information
Location: No. 9, Airlines Road, #02-16 & #02-17, Cargo Agents Building ‘D’, Changi Airfreight Centre, Singapore 819827.
Working Hours: Monday to Friday, 9 am – 6 pm. Saturday, 9 am – 1 pm (alternate Saturdays off upon confirmation).
Leave: 14 days of annual leave after confirmation.
about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle ..
about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle order processing and coordinate shipments. The company operates on a smaller scale and prefers a self-sufficient individual, as they do not engage in micromanagement. There is hybrid work arrangement for this role.
details
about the job
Order processing
Handling customers' enquiries via email or phone
Drafting of shipping documents
Coordination of shipments
skills and experience required
Preferably individuals with at least 2 years of relevant experience
Proficient in using SAP.
To apply online please use the 'apply' function, alternatively you may contact Noelle at noelle.ng(@)randstad.com.sg.
(EA: 94C3609/ R1982617 )
Job Description
• Client Service Officer (CSO) within the team covering institutional investors active in public markets i.e. asset managers, hedge ..
Job Description
• Client Service Officer (CSO) within the team covering institutional investors active in public markets i.e. asset managers, hedge funds and family offices who trade actively in public markets.
• Support the public markets team RMs in client KYC documentation, account opening and onboarding.
• Assist RMs in fixed deposit (FD) matters such as placements, rollovers, withdrawals.
• Lead the client account maintenance processes, including change of account mandates, multi-currency account (MCA) currency opt-ins, fee debiting, fee waivers, entity/account name changes and account closure procedures
• Be in charge of payments and transactional matters – including RFI queries, manual exceptions, agent bank queries, GIRO rejections.
• Assist RMs in account retagging and data cleanup and maintenance
• Any other adhoc tasks / projects assigned by the RMs/team from time to time on revenue data collation, events, sales, marketing, etc
• Support a smoother end to end journey for customers from onboarding to settlement of trades by working closely with product teams and support units.
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.
Customer Service Coordinator (Semicon/Contract)
6 Months Contract
Location: Serangoon
Salary: Up to $4000 depending on experience
Our client develop..
Customer Service Coordinator (Semicon/Contract)
6 Months Contract
Location: Serangoon
Salary: Up to $4000 depending on experience
Our client develops and manufactures innovative RFFE filtering solutions for mobile devices and fast-growing business segments, such as IoT, drones, robotics, automotive applications and more. Currently, they are looking for 6-Months Contract Customer Services Coordinator to join their teams.
Job Summary:
Manages end-to-end customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, finance related questions, export compliance, and product commercial information for external customers/accounts.
Responsibilities:
Provides customer facing support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support
Order Management (Purchase Order Entry, Change Orders and scheduling), proactively manages & monitors customer orders and shipments, resolving any issues on the account before shipment
Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary. Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics and Export Compliance through resolution
Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) within the region, as needed or requested by the Account Management Team
Communicate with related parties such as Customers, Quality, Engineering, RMA team, Finance, analyze data, identify trends and submit RMA requests when needed
Performs other duties as required or when needed
Requirements
Computer proficiency with Microsoft suite of products (Excel, Word, PPT, MS Teams).
Experience of Oracle ERP, Salesforce, Rapid Response, Demantra
Effectively and quickly adapts to new systems, processes and policies
Demonstratable communications skills being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures.
Requires minimum 3 years related experience in Customer Service in a technology-oriented industry, Semiconductor industry
Diploma/BS/BA degree in Business Management, Supply Chain, Finance, Operations or equivalent experience
Company Description
Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ran..
Company Description
Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia
Role Description
This is a full-time role for a Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.
Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled
Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates
Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities
Monitor job and provide timely updates for shipment, including updating of container details into system
Advise customers on delivery schedule/ inventory
Maintain inventory report and undertake monthly closing of trucking jobs
Assist in billing, issuance of debit notes and credit notes and accruals
Ensure proper documentation and filling of invoices and job sheets
Assist in permit declaration for job orders when required
Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints
Assist superior to implement improvement plans for the team
Assist in ad-hoc quotation or commercial rates requests from customers
Assist superior to gather data and perform reporting as and when required
Requirements
Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
Minimum 2 - 3 year of experience in customer service/ shipping documentation role in a 3PL company.
Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
We are looking for 68 driven Customer Service Officers for period January 2025 - August 2025.
Working Days & Hours: 5 days across Monday – Sun..
We are looking for 68 driven Customer Service Officers for period January 2025 - August 2025.
Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown
• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor
Requirements:
• Singaporea
• Diploma or A levels
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394
LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candid..
LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.
Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships.
Responsibilities include (but are not limited to):
Ensure safety and well-being of students
Deliver excellent customer service
Meet brand standards (image and presentation, safety and hygiene)
Establishing excellent rapport with students and customers
Ensuring a positive and nurturing learning environment
Assist in the day to day operations of the centre and centre management
Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
Assist in student enrolments (enquiries, assessments, registration, etc.)
Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
Proper and timely record keeping
Requirements:
Training will be provided
Proficient in standard English (required)
Customer-oriented (required)
Bilingualism is an advantage
5-day work week
Able to start work immediately
Working Hours
Weekdays - 1:00 PM to 9:00 PM
Weekends - 9:00 AM to 6:30 PM
1 weekend and 1 weekday off
Salary: $2,600.00 - $2,800.00 per month
Progressive salary increment
13th-month bonus
Incentives and rewards
Personal accident insurance
Hospitalisation insurance
Life insurance
Career advancement, management trainee track included
Chess.sg is Singapore’s leading chess coaching provider, and we’re seeking a detail-oriented and reliable Customer Service Specialist / Administra..
Chess.sg is Singapore’s leading chess coaching provider, and we’re seeking a detail-oriented and reliable Customer Service Specialist / Administrative Coordinator to support our growing team. This role is fully remote and highly flexible but requires consistent availability for communication and prompt task execution. Expected workload is 7-10 hours per week (Equivalent to about 1 day of work per week but spread across the week).
Key Responsibilities:
Communicating with new customers via WhatsApp to understand their needs and assign chess coaches based on age, schedule, personality, and preferred lesson format.
Scheduling first lessons between coaches and customers, with coaches taking over scheduling afterward.
Sending reminders to coaches for scheduling lessons and important sessions, such as school CCA lessons.
Checking incoming payments once a week, gently following up with customers for outstanding payments.
Processing outgoing payments to freelance coaches once a week.
Processing occasional shipments.
Handling ad hoc tasks, such as sourcing lesson venues or assisting with chess tournament setup/teardown.
Requirements:
Availability to respond to messages and queries promptly between 10 AM and 10 PM daily (average response time within 30 minutes).
Strong communication and interpersonal skills to manage customer and coach interactions.
Excellent organizational skills to handle scheduling, payments, and ad hoc tasks efficiently.
Commitment to work flexibly for approximately 7-10 hours per week.
Ability to commit to this role for a minimum of 1 year.
Bonus if you play chess (but not required).
What We Offer:
Flexible, fully remote work arrangement.
Competitive monthly rate.
Opportunity to contribute to Singapore’s growing chess community.
# Mondays to Fridays, Office hours
# Customer service admin/order processing
# Salary up to $2800
Job Responsibilities:
Handle all incoming phone..
# Mondays to Fridays, Office hours
# Customer service admin/order processing
# Salary up to $2800
Job Responsibilities:
Handle all incoming phone calls, emails, and faxes promptly.
Manage monthly principal service billings
Plan and coordinate daily deliveries/collections.
Process orders (Eg. Sales order, invoices quotations).
Work closely with other teams to resolve customer issues.
Follow up with customers on outstanding invoice payment.
Job Requirements:
Minimum Diploma in Business/Supply Chain or Accountancy
Preferrable to have prior experience in Customer Service/Order Processing
Proficiency in MS Office applications
Looking for a new job or career opportunity? Please email your detailed resume in MS Word Format to [email protected]
Tammi Ng Yi Ning (Ms.)
Talent Acquisition Consultant
CEI Registration No.: R24119611
Personal Data Protection
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CPO is startup dedicated to providing exceptional customer service and satisfaction.
We pride ourselves on delivering high-quality products/services ..
CPO is startup dedicated to providing exceptional customer service and satisfaction.
We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.
As a Customer Service Executive, you will be the ambassador of our company, responsible for delivering excellent service and support to our valued customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. The ideal candidate will be enthusiastic, empathetic, and dedicated to delivering an outstanding customer experience.
Key Responsibilities:
Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback in a professional and timely manner.
Provide appropriate solutions to customers' concerns and issues,or escalate complex issues to the relevant department.
Process orders, returns, and exchanges accurately and efficiently, ensuring a seamless and positive customer experience.
Maintain detailed records of customer interactions and transactions in the CRM system, including updating customer information and order statuses.
Collaborate with other departments, such as sales, marketing, and operations, to resolve customer issues and improve overall service delivery.
Monitor customer satisfaction metrics and feedback to identify trends and areas for improvement, and proactively implement solutions to enhance the customer experience.
Stay up-to-date on product/service offerings, promotions, and company policies to provide accurate and relevant information to customers.
Assist in the development and implementation of customer service policies, procedures, and training programs to ensure consistency and quality in service delivery.
Represent the company in a positive and professional manner at all times, embodying our values of integrity, respect, and excellence in customer service.
Qualifications:
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
Ability to multitask and prioritize tasks effectively in a dynamic and challenging environment.
Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
Positive attitude, resilience, and a passion for delivering exceptional customer service.
Industry: Logistics