Job responsibilities

· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).

· Achieving volume, profitability and customer satisfaction KPIs by management.

· Generate new business through innovative strategies, negotiate deal terms.

· Conflict Resolution – Quickly assesses escalated problems from clients, takes ownership and hands-on approach to work together with Operations to resolve issues.

· Attend to the customers’ requirements and enquiries.

· Provide assistance to other team members as required.

· Tender and provide quotation for new/ renew contracts.

· Do inventory count at hotels for rental customers.

· Visit the customers.

· Handle customer compensation issues.

· Handle customer purchase of linen/ towels.

- Any other responsibilities or duties as directed from time to time.

Jobs requirements

· Minimum of a Diploma in Business Administrations/ Hotel Management or related field.

· Minimum of 3 to 5 years of relevant experience in account, customer service or related role. Background in operations or process and Hospitality/Hotel Houskeeping is preferred.

· Willing to learn the laundry and customer process to derive best outcomes for both parties.

· Good interpersonal and communication skills.

· Patient and customer oriented.

Anaplan is looking for a highly driven and dynamic Senior Customer Success Business Partner (CSBP) to join the Customer Success team in Singapore. The CSBP will be primarily responsible for the successful deployment, enablement, adoption, and ongoing health of our customers and their Anaplan solutions. Acting as a trusted advisor for customers, the CSBP will work alongside our Partners and Professional Services team to drive customer outcomes and ensure Anaplan delivers high ROI. As the primary customer contact for any platform challenges, the CSBP will handle critical issues and ensure customer satisfaction.

This is what you will do at Anaplan:

• Manage a portfolio of customers with the primary goal of driving adoption, expansion, retention and maximizing ROI of their investment in Anaplan.
• Act as a trusted adviser to our customers throughout Anaplan journey, guiding them to achieve business objectives and transform their processes.
• Collaborate with customers to identify their pain points and guide them on how Anaplan solutions can address their specific needs.
• Build, present and drive QSRs (Quarterly Success Reviews) with Executive sponsor and senior stakeholders to highlight the progress and areas of improvement
• Grow the Anaplan footprint by conducting workshops to build customer mindshare on new use cases and solutions resulting in upsell or cross sell opportunities across finance, supply chain, sales, human resources.
• Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction, loyalty and continued success.
• Act as the voice of customer to our internal stakeholders, including flagging and managing risks, advocating for their needs and ensuring alignment on objectives.
• Identify renewal risk and work with Renewal managers and Account executives on a mitigation plan.
• Advise customer on developing a Center of Excellence or similar governance structure to enable customers self-sufficiency with the Anaplan platform.
• Develop customer success assets, playbooks and help contribute to drive customer references and case studies.

Your Qualifications

• Experience: 8+ years of work experience in customer success, presales or management consulting in Enterprise performance management (EPM) or Supply chain planning or Enterprise Planning & Analytics space.
• Education: Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain or related field. MBA or a Chartered accountant qualification is a plus.
• Communication: Strong communication skills with an ability to interact with C suite and other stakeholders in a consultative manner
• Value delivery: Familiarity with value-selling and delivering value outcomes. Ability to do discovery with customers to identify business needs and challenges with large enterprise.
• Business process: Experience understanding, translating, and optimizing client processes is a plus.
• Subject matter expertise: Expertise in planning, forecasting and modelling with specialisation in either Supply Chain, Finance or Sales is a plus

Job Responsibilities:

• Strategic Leadership: Design and implement innovative customer experience strategies that align with company’s core values, while setting new benchmarks for retail excellence.
• Team Leadership & Development: Lead the Customer Experience Centre, inspiring a culture of high performance, collaboration, and accountability.
• Customer Journey Optimization: Continuously map and enhance the customer journey to ensure seamless, exceptional service at every touchpoint.
• Complaint & Issue Resolution: Manage the resolution of customer complaints and quality-related issues, implementing proactive solutions to foster satisfaction and brand loyalty.
• Data-Driven Insights: Leverage customer feedback and market data to identify trends, assess performance, and drive actionable improvements across all service channels.
• Training & Coaching: Develop and deliver ongoing training programs to ensure staff maintain the highest standards of service and performance.
• Cross-Department Collaboration: Partner with Sales, Aftersales, and Marketing teams to ensure alignment and deliver a cohesive and exceptional brand experience.
• Retail Standards Excellence: Establish and uphold retail standards that reflect company’s premium brand values, ensuring a consistent and exceptional experience in the showroom and customer interactions.
• Showroom Environment: Create an inviting and compelling retail atmosphere that enhances customer engagement and drives retention.

Job Requirements:

• Degree in Business, Communication, or any related field.
• Minimum 5 years of experience in customer experience or service management, ideally within the automotive industry.
• Proven experience leading teams and driving improvements in customer service and operational performance.
• Good strategic and analytical skills with experience in data-driven decision-making.
• Excellent communication and interpersonal abilities, capable of engaging effectively with stakeholders at all levels.
• In-depth knowledge of customer behaviour, service excellence, and retail standards.
• Proficient in customer relationship management (CRM) systems and Microsoft Office Suite.

Interested applicants please forward your updated resume to [email protected] or click on “Apply Now” button.

Liang Kai Yan Cayenne (R1874693)

Manpower Staffing Services (S) Pte Ltd

EA License No. 02C3423

Responsibilities:

• Functions as a technical leader of the Global Customer Success Services organization, addressing technical product questions, resolving technical problems, or advising customers on ways to reduce system outage.

• Possesses expert knowledge and experience of all Veritas products in their competencies and in-depth knowledge of other products and/or platforms.

• Completes certifications (as required) on Veritas products within their specialty along with certifications on operating systems, hardware and or network systems.

• Interacts with customers’ technical leadership and/or management rank, advising them in crisis situations and providing best practice recommendations.

• Provides remote and onsite technical support and communications for high severity issues and technical assistance for product upgrades.

• Drives and assists in customer technical escalations, working on resolutions and leading postmortem discussions.

• Responds rapidly to unplanned events, including after hours for Severity 1 issues.

• Coordinates and expedites support cases with Backline, Engineering, Product Management, and others within Veritas on behalf of the customer.

• Proactively communicates relevant technical information and alerts on known issues, hot fixes, new releases, etc.

• Drives and delivers Customer Success Service Catalog as they are defined, developed, and standardized, including customizing services as per unique customer requirements.

• Creates and presents technical knowledge transfers for all Veritas products in their competencies.

• Be available to travel to a customer site within a reasonable notification and short response time.

• Works alongside Customer Success Manager and internal stakeholders (like Account Executive, Sales Engineer, Consulting, Product Management etc.) to ensure customer satisfaction with Veritas solutions.

• Partners with customers to maximize their investments with Veritas products and increase customer product consumption and satisfaction.

• Communicates professionally and effectively at all organizational levels externally with the customer and internally within Veritas.

Experience:

• Bachelor’s degree (B.A./B.S.) from four-year college or university; or 4+ years related experience and/or training; or equivalent combination of education and experience is required.

• Minimum of 6-8 years overall customer facing experience.

• Minimum of 3-5 years administering or supporting NetBackup, Infoscale or Enterprise Vault software products in an enterprise environment.

• Minimum of 3-5 years administration and technical experience with servers, networking hardware and software, O.S. software (Unix, Linux, Windows), and other information technologies such as SQL, VMWare, etc. is required.

• Certifications such as Veritas Certified Professional (VCP), MCSE, VCAP, RHCE, etc. will be an advantage.

• Willingness to work out of normal business hours without prior notice (upon customer demand) is required.

• Flexibility to travel and spend time away from home at short notice to various customer sites internationally.

• A strongly self-motivated person with the ability to work remotely with minimal supervision is a must.

• Due to frequent customer meetings, technical TOI’s, technical and political escalations, etc., exceptional verbal and written communications skills and being well organized is required.

• Exceptional presentation and proactive customer service mentality is a must.

• Strong analytical and problem-solving skills with the ability to think laterally to provide a solution.

• Keen to learn and keep pace within a rapidly changing environment with the desire to continue learning the latest technologies.

Job Responsibility

• Provide support to incoming sales from generating quotation/ order to delivery order/invoices.
• Maintain stock level for specific product range and order parts from Principals/ Suppliers.
• Liaise with principals/ suppliers with regards to the arrival of parts and pricing.
• Follow up on outstanding sales and purchase orders.
• Assist in debt collection.
• General monthly report and sales forecast supporting document.
• Key in database and perform electronic mailing program.
• Optimize customer satisfaction level and provide excellent customer services.

Job Requirements

• At least Diploma in any faculty
• Min 1 years relevant experience/Fresh Graduate are welcome
• Able to learn fast and be independent

Onboarding on January 2025

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations)
• Salary: $2,200 - $2,600
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 Years (renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Customer Service Receptionist (Beauty Wellness)

• Somerset
• Mon-Fri 10am -7pm
• Sat 10am - 6pm
• S$ 2.5k - 3.5k (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for ensuring smooth operations at the front desk, providing excellent customer service, and supporting administrative tasks. This role requires someone with a keen eye for detail, strong organizational skills, and a passion for delivering an exceptional customer experience.

The suitable candidates can expect the following attractive benefits package:

- Attractive remuneration package with 5 days work week

- Comprehensive on job training and professional guidance provided.

- Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Responsibilities:

• Provide excellent customer service, including check-in/out procedures and addressing customers’ inquiries.
• Check-in customers, record the visits and update customer information on internal database.
• Responsible for daily check on stock usage and patch recording or data entry of any differences.
• Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
• Assist customers with electronic purchases and account access on their mobile devices.
• Facilitate sign-in and out procedures for customers.
• Stay within close proximity to the counter to fulfill duties effectively.
• Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
• Assist consultants to prepare the sales documents and consent annex.
• Handles booking of appointments, sending appointment reminders via WhatsApp
• To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
• Step-out and events to generate leads of awareness.
• Assist in any other clinic-related matters as required.

What We're Looking For:

• Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
• Relevant administrative experience preferred; basic math skills required.
• Strong customer service skills with excellent communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile device usage.
• Professional demeanor and ability to work within designated areas.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing top-quality care to our customers and contributing to our team's success.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

We are working hand-in-hand with our Client to lookout for talents to be a part of their growing team!

6-Hrs Part-time Work!

Job Description

• Providing customer service and solutions
• Ensure all payments are correctly recorded
• Manage any payment discrepancies and rectification
• Keep cash/transaction secure and deposited in accordance with SOP
• Reconcile payment collections with point of sale (POS) report at end of shift
• Any other ad-hoc tasks as assigned

Job Requirements

• Min 1 year of experience in customer service or related
• Having cash handling experience would be an added advantage

Working Hours / Location

• Day Shift A: 10AM to 4PM | Salary @ $11.50 per hour
• Day Shift B: 4PM to 10PM | Salary @ $12.50 per hour
• Mid Shift: Shift 4PM/after (min 6hrs) | Salary @ $12.50 per hour
• Min 12 shifts per month to commit

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/priv.... You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Job Responsibilities: • Answer high-volume inbound calls and respond to inquiries related to imaging services. • Manage all dial in booking and WhatsApp/online scheduling. • Schedule appointments and manage patient records accurately. • Educate patients on MRI examinations and address their concerns with empathy • Collaborate with medical staff to resolve issues efficiently. • Maintain confidentiality in compliance with PDPA regulations. • Administration: Compile statistics, support marketing activities and other duties as assigned.

Job Requirements: • Minimum GCE O Levels • Previous experience in a customer support role • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

Position: Customer Service and Admin Executive

Salary Range: $2,300 - $2,800

Company Description

Find out more about us: https://skmagic.sg/about-sk-magic-singapore/

Casa Creation is the authorized distributor for SK Magic, second biggest home appliance makers from Korea.

We are a dynamic team looking to expand with energetic homegrown talent! In line with the staff-centered philosophy of our parent company, we highly value everyone’s unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore’s leading next-generation home appliance provider together.

Responsibilities:

• Achieve targets set for arranging appointments.
• Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.
• Attend to customer inquiries and complaints, ensuring closure of all cases.
• Perform ad hoc administrative tasks as assigned by the General Manager.
• Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.

Job Requirements:

• Strong organizational and planning skills.
• Excellent communication and customer service skills.
• Ability to handle and resolve customer complaints effectively.
• Ability to work independently and as part of a team.
• Positive attitude and proactive approach to problem-solving.
• "N/O" Level and above

• Appealing Leadership Opportunity
• Comfortable, Friendly and stable working environment

About Our Client

Our Client is an innovative digital entertainment platform focused on providing engaging, interactive experiences across diverse online environments. With a user-centric approach, it combines cutting-edge technology and creative content to deliver high-quality, immersive entertainment. They are seeking to enhance their performance both locally and regionally by hiring a Customer Service Lead to be based at their headquarters in Singapore.

Job Description

In this role, you will lead a team of customer service professionals, ensuring that the clients and users receive timely, top-tier support. You will have the opportunity to design, implement, and optimize customer support strategies for user satisfaction and retention.

Key Responsibilities:

• Lead, mentor, and develop a team of customer service representatives to provide exceptional support and service across multiple channels.
• Design and implement effective customer service protocols to improve response times, resolution rates, and overall satisfaction scores.
• Analyze customer feedback and engagement metrics to identify trends and areas for improvement.
• Collaborate cross-functionally with product, marketing, and operations teams to ensure a seamless user experience.
• Develop and report on KPIs, presenting insights to upper management to inform data-driven decisions and improvements.
• Proactively identify opportunities to enhance the customer journey and drive customer loyalty.
• Act as a point of escalation for high-priority customer issues, ensuring timely resolution and follow-up.

The Successful Applicant

The successful candidate will need to have:

• Proven experience leading a customer service or support team, ideally within a similar industry.
• Strong understanding of customer service principles and practices, with a track record of driving customer satisfaction and team performance.
• Excellent communication, problem-solving, and organizational skills.
• Ability to analyze data, generate insights, and take a proactive approach to continuous improvement.
• Adept at handling complex and high-stakes customer interactions with professionalism and empathy.

What's on Offer

The company recognizes talents by offering comprehensive benefits and extensive training to nurture employees & provide you with excellent career advancement. The company culture is about high levels of commitment and care for employees that helps achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities. They also place a lot of emphasis in workplace safety and employee welfare.

Contact

Vanessa Goh (Lic No: R22107263/ EA no: 18S9099)

Quote job ref

JN-102024-6566877

Phone number

+65 6643 9746

Michael Page International Pte Ltd | Registration No. 199804751N

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Job Description & Requirements:

Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution and expat community hub in Singapore, invites you to join us as a dedicated Customer Service Supervisor.

As a Customer Service Supervisor at ULC, you will oversee our customer service team and report directly to the Operations / Centre Manager. Your role will be instrumental in ensuring smooth operations, delivering exceptional service to our students and educators, and upholding our commitment to excellence.

Responsibilities:

• Supervise and mentor the customer service team, ensuring adherence to service standards and protocols.
• Collaborate with teachers and the sales team to optimize customer experiences and achieve sales targets.
• Manage student accounts, including credits, packages, and progress tracking.
• Represent ULC professionally in all customer interactions, embodying our values and mission.
• Coordinate scheduling of private lessons, handling bookings, rescheduling, and instructor assignments.
• Facilitate communication among students, parents, educators, and sales team via WhatsApp groups.
• Generate monthly reports on credit usage and identify opportunities for renewal and retention.
• Implement and maintain efficient workflows and systems to streamline customer service operations.
• Address customer inquiries, concerns, and escalations promptly and effectively.
• Stay updated on industry trends and customer feedback to drive continuous improvement initiatives.
• Undertake such other duties as may be assigned.

Requirements:

• Proven experience in a customer service role, preferably within the education or language training sector. Leadership experience is a plus.
• Strong communication and interpersonal skills, with the ability to connect with diverse stakeholders.
• Exceptional organizational abilities, capable of managing multiple tasks and priorities effectively.
• Self-motivated and dedicated, with a passion for enhancing customer experiences and achieving results.
• Collaborative mindset, able to work well within a team and across departments.
• Proficiency in English, with additional language skills considered advantageous.
• Familiarity with CRM systems, such as HubSpot, is preferred
• Ability to work effectively under pressure and meet deadlines.
• Flexibility to work evenings and weekends as required.

What we offer:

Opportunities for career advancement and professional growth within our expanding organization.

Ongoing training and development programs tailored to enhance your leadership and customer service skills.

Supportive and collaborative work environment, promoting teamwork and knowledge sharing.

The chance to make a meaningful impact on students' lives and contribute to their language learning journey.

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization.

We look forward to receiving your application!

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Job requirement:

• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Job Scope:

- Daily operations and administrative duties, including checking daily registrations and undertaking enforcement

- Providing customer service support and liaising with both registrars and end-users

Requirements:

- Proficient in MS Outlook, Word, Excel

- Good verbal and written communication skills

- Organised and meticulous

- Min 3 years experience in customer support, and/or operational support

- Experience with using Customer Relationship Management (CRM) systems is advantageous

Contract Period: 4 months (Dec 2024 – March 2025)

Location: Pasir Panjang

Salary: $2600 to $2,800/month

Working Hours:

Mondays to Thursdays: 8.30am to 6.00pm

Fridays: 8.30am to 5.30pm

EA License No: 96C4864

Reg. No.: R24121728

JOB DESCRIPTION:

• Providing front desk services to clients, guests or residents

• Performing receptionist and administrative duties, such as attending to call enquiries, handling emails, faxes, mail dispatches, etc

• Any other duties as and when assigned

JOB REQUIREMENT:

• GCE “N” level with at least 1 year of relevant experience

• Possess good communication and interpersonal skills

• Proficient in Microsoft Word and Excel applications

• A committed and responsible team player with pleasant personality, independent and resourceful

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication and interpersonal skills
• Experience in relevant fields will be an added advantage
• Shift require
• Immediate position

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication and interpersonal skills
• Experience in relevant fields will be an added advantage
• Shift require
• Immediate position

Highlights:

• Basic up to $2800 + AWS + VB
• Monday to Friday : 9am to 6pm
• Working location at East region , Airport Cargo Road
• Freight and forwarding industry

Job scope:

• Manage all bookings for air and sea transportation.
• Coordinate with air and sea carriers.
• Maintain communication with customers.
• Oversee all sea-related documentation, including bookings and bills of lading (BL).

Requirements:

• Preferably min 1 year customer service experience
• Possess some knowledge in Air/Sea logistics will be an advantage
• Basic computer skills

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Eric Yong Cheng Yuan | EA Personnel No.: R24124583

Responsibilities:

• Helps the sales team to achieve their targets
• Responsible for the autonomous customer care and overall sales support for the assigned markets and the accomplishment of the connected routines (respectively quotations, orders etc.) and all correspondence implementing the given communication- and information systems
• Independently preparing quotations and control margins and controlling the sales performance of the dedicated accounts
• Responsible for the administration and update of all databases and the filing system
• Responsible for the control of the order processing including backorders in accordance with the responsible sales-, procurement-, disposition- or Guarantee Management manager whether located in Singapore or Germany
• Responsible for the prompt return (to the superior) of all customer- and market information
• Creation of sales related evaluations in accordance with the sales manager/analyse markets/check market trends
• Assisting the sales manager (or junior sales manager) and the customers while implementing marketing instruments in consultation with the marketing department in the headquarters
• Support of the sales manager, general manager for upcoming business trip/join or individually travel to markets
• Participation in projects and documentation of the results
• Training of new sales coordinators
• Independent compliance of all duties which are listed in the manual sales overseas
• Autonomous contribution in the quality management process (suggestion system) and active participation in training programs
• Responsible for the rapid realization and control of all assigned tasks
• Backup for Shipping Logistic

Requirements:

• Diploma/Degree in any discipline
• Min 2-3 years of relevant experience as a sales coordinator
• Experience in Navision or SAP
• Ability to work under pressure in a fast-paced and multitask environment
• Positive work attitude and a high level of energy
• Able to commerce work immediately or within short notice

Job ID: QXW36XYY

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740 / 9640 5305

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

About Company:
Founded in Japan in 2018, the client is a startup specializing in Japanese sake. Their own brewery, established in 2021, is one of the newest in Japan. In 2023, they launched their global expansion in Singapore. Now, they are excited to announce the opening of a brewery-owned Western dining restaurant.

Job Description:
- To provide excellent F&B service to guests
- To take orders, serve guests and clear tables
- Respond promptly to customer inquiries
- Ensure the outlet is kept clean and tidy at all times
- Manage outlet inventory level

Job Requirements:
- Minimum 1 year of customer service experience in the F&B industry
- Passionate, cheerful, and service-oriented with a positive attitude
- Strong team player who enjoys engaging with customers
- Effective basic English communication skills with good interpersonal abilities

Compensation:
- Working Location: 5-10 mins walking distance to MRT Maxwell, MRT Tanjong Pagar, MRT Telok Ayer.
- Working hours: 3pm to 11pm
- 5 working days (Sunday off & 1 day off depends on shift)
- AWS
- Meal allowance
- Annual Leave: Start from 10 days

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

Responsibilities:

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Requirements:

• A minimum of 3 years of proven experience in a customer service position.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.