Job Responsibilities
Work closely with cross-functional team on executing the sales.
Communicate pro-actively with customers on execution details..
Job Responsibilities
Work closely with cross-functional team on executing the sales.
Communicate pro-actively with customers on execution details such as shipment period, payment etc.
Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
Investigate and resolve regular/ad-hoc requests or complaints.
Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
Participate in process improvement program as directed by the Team Leader or Supply Chain team.
Understand and implement GMP + B3 and RSPO in daily tasks.
Job Requirements
Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics in Singapore and overseas branches in Shanghai and Han..
ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics in Singapore and overseas branches in Shanghai and Hangzhou. As a Singapore leading aesthetics and healthcare chain with presence in Shanghai, Hangzhou, Kuala Lumpur and Manila, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.
To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.
Responsibilities
You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.
· Attend to customer’s incoming calls, SMS and Whatsapp messages
· Issuance of invoices for different branches
· Update of customer information on internal database
To support sales consultants by securing appointments
· To place outbound cold calls and provide good customer services
· To keep our customers informed on the latest update and ongoing promotions
· To be inquisitive and sensitive towards customers’ requirements and concerns over call
Role Requirement
· Suitable candidate should possess ‘A’ Levels or Diploma and above
· 1 year relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.
· Students & Fresh Grads are welcome too.
· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.
· Comfortable using computer and IT systems.
· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.
· 5-day work week with alternate Saturdays.
Benefits
Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
Additional performance incentives and allowances
Convenient working locations in Novena Medical Centre or Scotts Medical Centre
Application process:
Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:
https://forms.gle/ZdnDCJYqZ916n8iQ7
Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.
About the Company
Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwi..
About the Company
Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.
Mission & Vision: Driving Progress
Mission: Redefine car buying, nurturing long-term relationships, and ownership.
Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.
Objectives of the position:
The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' iss..
Objectives of the position:
The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.
Key Responsibilities:
Order processing, generate invoices, and credit/debit notes
Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
Shipment arrangement example like liaising with the 3rdparties providing shipping document to both customer & the nominated forwarder for export declaration
Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time
Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims
Process and expedite shipments and ensure on-time delivery to customers
Outstanding order monitoring and checking order status to update customers for any delays
Adhoc assignments given by Manager
Skills & Qualification:
Min. Diploma in any field, preferably in Supply Chain Management
At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
Good written and communication skills
Good customer handling skills and able to communicate with people of different levels
Proficient in Microsoft Words and Excel
Prior experience in the manufacturing/harnessing environment is an added advantage
Experienced in SAP SD Module is an added advantage
Job Responsibilities:
To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respec..
Job Responsibilities:
To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
To perform billing and ensure the accuracy of the invoices raised
To perform data entry into the respective systems in an accurate and timely manner
To attend to customers’ requests or calls in a timely and professional manner
To perform filing when the job is completed
To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
To provide the necessary training and guidance to his/her assigned buddy
To do up any reports as and when assigned to by the Customer
To assist in extracting of information as and when required
To verify contractor’s invoices as and when required
To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
Acquire a thorough understanding of key customer needs and requirements
Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
To assist the Lead for any tasks assigned to from time to time
Key Competencies(Logistics Service)
Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
Able to co-ordinate well with Singapore Customs on any related matters
Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.
Job Requirements:
GCE ‘O’ Level or relevant education qualifications
Entry-level/no working experience are welcome to apply and training will be provided
Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
Possess good communication skills to ensure that customers and internal stakeholders
Attentive and detail-orientated
Able to work under stress and pressure
Good teamwork and problem-solving skills
Benefits:
Daily Lunch Provided
Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle ..
about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle order processing and coordinate shipments. The company operates on a smaller scale and prefers a self-sufficient individual, as they do not engage in micromanagement. There is hybrid work arrangement for this role.
details
West
M-F 9am - 6pm, hybrid work arrangement
about the job
Order processing
Handling customers' enquiries via email or phone
Drafting of shipping documents (B/L, LC, invoice, PO)
Coordination of shipments
skills and experience required
Preferably individuals with at least 2 years of relevant experience
Proficient in using SAP.
To apply online please use the 'apply' function, alternatively you may contact Noelle at noelle.ng(@)randstad.com.sg.
(EA: 94C3609/ R1982617 )
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Responsibilities
Customer Relationship Management
Develop and maintain long-term relationships with leasing customers, acting as their primary poin..
Responsibilities
Customer Relationship Management
Develop and maintain long-term relationships with leasing customers, acting as their primary point of contact for all service-related needs.
Proactively engage with customers to assess satisfaction, understand their needs, and identify areas for service enhancement.
Coordinate regular follow-ups and manage feedback loops to address customer concerns and ensure consistent satisfaction.
Customer Service Enhancement
Analyse customer service touchpoints to identify areas for improvement, working closely with the operations team to implement changes.
Collaborate with fleet and operations teams to ensure seamless and prompt service delivery, including on-time vehicle maintenance and service updates.
Establish customer service standards tailored to the leasing business and ensure these are upheld across all customer interactions.
Service Performance Tracking and Reporting
Monitor and report on customer satisfaction metrics, including NPS (Net Promoter Score) and Customer Satisfaction Score, identifying trends and recommending action plans.
Conduct customer satisfaction surveys, analyze data, and present findings to management to guide service improvement initiatives.
Customer Experience Projects and Initiatives
Lead customer experience enhancement projects, such as loyalty programs, customer appreciation events, and feedback collection processes.
Develop and implement programs for customer engagement, aiming to build loyalty and foster a community among leasing clients.
Work closely with marketing team.
Training and Staff Development
Provide training and support to operations and service staff on customer experience standards and best practices.
Coach staff on effective communication techniques and proactive problem-solving to enhance customer interactions.
guidance and coaching to all staff so as to ensure consistent excellent service quality.
Requirements
Degree in Business related field with 3 years of experience in customer service, customer relationship management, or a related field, preferably in the automotive or leasing industry
Possess Class 3 Driving License
Highly effective engagement and communication skills
Mon - Friday, 8.30am - 6.00pm, Ubi
Job Reference: QXWRXR73
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
POSITION : CUSTOMER SERVICE EXECUTIVE – Japanese(Female)
DEPARTMENT:House Moving (Personal Effects)
LOCATION: Tuas Office
Main Role: To handle..
POSITION : CUSTOMER SERVICE EXECUTIVE – Japanese(Female)
DEPARTMENT:House Moving (Personal Effects)
LOCATION: Tuas Office
Main Role: To handle House/Office Moving Business as Sales Coordinator
Job Responsibilities:
1. Visit Japanese customer’s residence or office to:
A. Check cargo volume for Quotation Arrangement. (Conduct Job/pre-move survey at Japanese customer’s residence or office for pre-moving.)
B. Provide cartons for packing / Pick up empty cartons, Reservation for Condo’s elevator use
C. Cargo moving in / out (join packing crew for packing list arrangement & customer care)
2. Import/Export documentation Arrangement
3. Communicate (email/phone) with current and prospective Japanese clients, providing any required information and maintaining correspondence (between overseas branch & location based) throughout the removal process.
4. Customer Care
· Scheduling for Pick up / Delivery (Schedule time of shipment & modes of transportation for materials.
· Explain about House Moving Rules & Regulation
· Create & submit Quotation / Invoice accurately (Identify logistical details, address to all expectations, service requirements and concerns of clients relocation.)
· Answer all Customer inquiries.
5. Material purchase/stock taking arrangement (Estimate material, time and staff requirement for a given job based on job specs).
6. Attending to House Removal export packaging with moving/packing crew and ensure the move takes place at the most convenient time.
7. Schedule management (for each customer’s move in / out) - Plan work schedule on Off-site survey with HHM crew
8. Sending weekly sales results/reports (job record/ troubles if any) to Management
9. Job closing (Costing) & invoicing for all jobs assigned.
10. Off-peak season – Work closely with Operations (Ocean) department to process import and export documentation required based on the job requirements provided by the customer.
Requirements
1. Minimum 2 years of sales/customer service experience in relevant qualifications associated with Household Move Coordination.
2. Ability to communicate(written and spoken) fluently in both Japanese and English, and effectively at all levels of organization. TOEIC minimum. 730 points.
3. May be required to work on Saturdays. Off-inlieu will be granted.
4. Detailed oriented on Japanese client’s files and instructions.
5. Must be proficient in Microsoft Office and any other standard industry software.
6. Self-motivated, well-organized individual which revolves around the completion of documentation and invoicing.
Additional Info:
· Able to start work within short notice
· Medical Benefits
· 5-day work week (Saturdays working will be granted Off-inlieu)
· Company transport available at Bt. Gombak MRT/Lakeside MRT/ Jurong West Ave 5
Interested applicants kindly submit resume stating reasons for leaving current and previous job(s), current/last drawn and expected salary, and starting date.
Responsibilities :
•To perform accurate entries of all sales orders and maintain up-to-date customers’ order status as well as ensure timely deli..
Responsibilities :
•To perform accurate entries of all sales orders and maintain up-to-date customers’ order status as well as ensure timely delivery
•To respond to all customers’ enquiries
•To provide support to sales team on customers’ requests and issues
•To work closely with cross functions like Manufacturing, Product Managers, Finance, Logistics, Quality, Field Service and Sales to develop successful business relationship with customers
•To ensure proper documentation and order processes are in compliance with corporate policies
•To perform other duties as assigned
Requirement :
Possesses Diploma / Certificate in Business Administration with at least 2-3 years’ relevant working experience from a semiconductors sales and marketing environment.
•Has strong communication skills and is service oriented.
•Preferably with SAP experience.
•Has maturity, is independent and possesses accountability as well as ownership.
•Able to work as a team.
•Focus on accuracy and strategies, able to perform critical thinking.
•Willingness to learn and practice continuous improvement to strive for excellence.
•Ability to be an independent problem solver and perform critical thinking.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please email your resume in a detailed MS Word format to [email protected] stating
1) Current Drawn
2) Expecting Salary
3) Date Available
4) Reason to Leave each job:
We regret that only shortlisted candidates will be notified
Joyce Koh Ai Leng
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Customer Service Officer (Call Centre) - 1 Year Contract - Singapore
Are you passionate about customer service and enjoy interacting with people? We�..
Customer Service Officer (Call Centre) - 1 Year Contract - Singapore
Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.
Key Responsibilities:
Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
Provide friendly and efficient assistance to ensure a pleasant customer experience.
Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
Follow up on unresolved incidents and ensure timely resolutions.
Requirements
Experience: At least 1 year of experience in a call centre or customer service environment.
Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
Immediately Available candidate is a plus.
This is a 1 year contract to start, renewable and convertible to permanent.
Job Highlights
Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
Attractive Bonus Scheme
5 days’ work week(i.e...
Job Highlights
Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
Attractive Bonus Scheme
5 days’ work week(i.e., 8.30am to 5.30pm)
Job Responsibilities:
To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
To perform billing and ensure the accuracy of the invoices raised
To perform data entry into the respective systems in an accurate and timely manner
To attend to customers’ requests or calls in a timely and professional manner
To perform filing when the job is completed
To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
To provide the necessary training and guidance to his/her assigned buddy
To do up any reports as and when assigned to by the Customer
To assist in extracting of information as and when required
To verify contractor’s invoices as and when required
To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
Acquire a thorough understanding of key customer needs and requirements
Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
To assist the Lead for any tasks assigned to from time to time
Key Competencies(Logistics Service)
Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
Able to co-ordinate well with Singapore Customs on any related matters
Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.
Job Requirements:
GCE ‘O’ Level or relevant education qualifications
Entry-level/no working experience are welcome to apply and training will be provided
Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
Possess good communication skills to ensure that customers and internal stakeholders
Attentive and detail-orientated
Able to work under stress and pressure
Good teamwork and problem-solving skills
Benefits:
Daily Lunch Provided
Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shan..
ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.
To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.
Responsibilities
You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.
Attend to customer’s incoming calls, SMS and Whatsapp messages
Issuance of invoices for different branches
Update of customer information on internal database
To support sales consultants by securing appointments
To place outbound cold calls and provide good customer services
To keep our customers informed on the latest update and ongoing promotions
To be inquisitive and sensitive towards customers’ requirements and concerns over call
Other administrative duties as assigned from time to time
Reports to head of department and senior operation manager
Role Requirement
· Suitable candidate should possessed ‘A’ Levels or Diploma and above
· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.
· Students & Fresh Grads are welcome too.
· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.
· Comfortable using computer and IT systems.
· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.
· Able to work on some weekdays and Saturdays.
Benefits
Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
Flexi-work plans available for Part-time, 3 months Contract based (renewable)
Convenient working locations
Able to work from home for well-trained staff
Application process:
Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on the platform:
https://forms.gle/ZdnDCJYqZ916n8iQ7
Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.
This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line op..
This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).
Job Scope
• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.
• To assist in completion of payment transaction according to agreed terms before releasing vehicle.
• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive
• Walkabout in service centres and observe cues from customers
• Speak to customers waiting at the service lounge and perform upselling whenever possible
• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.
• Do a follow-up call on no-show booking customers to fix another appointment booking date.
• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.
• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.
• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.
• Assist in the daily operation of the reception.
• Assist with collation of intake reports.
• Assist Customer Service Executive in handling 1st level of complaint cases
• Assist with cashiering and document submission to finance and respective managers
• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.
• Any adhoc tasks assigned by customer service Manager
Knowledge & Skills
• Preferably Diploma Holders who specialized in Customer Service
• Minimum 3 years working experience in relevant customer service industry.
• Proactive and independent with positive attitude.
• Customer Oriented with good attitude and good team player
• Good interpersonal skills to communicate with internal stakeholders and customers
Position: Customer Service Executive (Japanese speaking) ID: 19418
Location: Central
Key Responsibilities:
➤Provide customer services for daily inq..
Position: Customer Service Executive (Japanese speaking) ID: 19418 Location: Central
Key Responsibilities:
➤Provide customer services for daily inquiries and requirements of clients
➤Handle emergency inquiries of clients on weekends and night time
➤Provide sales support to Sales Team
➤Other administrative and ad-hoc duties if required from management
Requirements:
➤Experienced with customer service, sales support, or any service industry
➤Be able to work flexibly based on the customer's schedule
➤Familiar with MS Office
➤Possess Customer Service Mind
Interested applicants please send your resume to Calista(R22104418) with email subject header “Job Application forCustomer Service Executive (Japanese speaking) ID: 19418- CK".
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.
Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,
EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.
PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.
Please find Privacy Policy Agreement from the below link.
Job Scope
- Resolve request, issues and handle customer inquiries.
- Proactively coordinate with sales team on communicating on customer requirements..
Job Scope
- Resolve request, issues and handle customer inquiries.
- Proactively coordinate with sales team on communicating on customer requirements
- Achieve 90% on time delivery for customer requests
- Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment and fast turnover of inventory
- Update and maintain accurate records on customers' status
- Properly identify the right communication method based on the sense of urgency and issue (phone, online chat, text messages, email)
- Providing on job training
Requirement
- Minimal prior experience welcomed
- Proactive and always seeking new ways to improve yourself and your role
- Only serious candidates will be considered
Industry: Logistics