Duration: 1 yr contract

Salary: Up to $4K + 1 month completion bonus

Location: Tuas with Company transport

Working Hours: Mon-Fri 8.15-5.00pm

Job Scope:

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.
• Ad-hoc duties assigned by manager.

Job Requirements:

• Min. Diploma in any field
• Min. 2-3 years relevant experience
• Logistics knowledge and understanding import/export preferred.
• Handling chemicals documentations and deliveries.
• Proficient in SAP.

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Location: Tuas (Company pick up available - West & North)

Salary: $2,000 - $2,500 + OT + AWS + Performance bonus

Working days: Monday - Friday

Working hours: 8:15am – 4.30pm

Job Description:

• Full in charge of Machine assembly
• Handling Electrical panel wiring and machine cable routing
• Perform machine testings
• On-site installation & commissioning
• Marine Engines, Generator Sets maintenance, servicing & troubleshooting
• Updating progress of given tasks to department head
• Ensure given tasks complete within given timeline
• Liaising with suppliers, contractors and customers on site installation job
• Documentations as per ISO and Bizsafe standards
• Maintain workshop cleanliness after daily job

Requirements

• ITE or Diploma in mechanical / electrical / mechatronics engineering
• Trained and / or experienced in Marine Engines or Generator Sets.
• Relevant experience in mechanical engineering industry

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Scope

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working Hours: AM Shift 730am - 330pm / PM Shift 12pm-9pm (5 Days work week)

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

As Customer Success, you will play a crucial role in driving our company's growth by identifying and securing new business opportunities. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions that leverage our software and hardware capabilities.

Responsibilities

• Identify and pursue new sales opportunities through networking, cold calling, and market research.

• Develop and maintain relationships with existing clients to ensure ongoing satisfaction and repeat business.

• Conduct product demonstrations and presentations to prospective clients.

• Collaborate with the technical team to understand and communicate the features and benefits of our products and services.

• Understand project workflow and challenges in order to manage client expectations and communications.

• Prepare and deliver sales quotations, proposals and contracts.

• Achieve and exceed sales targets and KPIs.

• Stay up-to-date with industry trends and competitor activities.

• Provide feedback to the product development team based on client interactions and market demands.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.

• Proven experience in sales, preferably in the technology sector.

• Strong understanding of software development and hardware integration.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong negotiation and closing skills.

• Proficiency in CRM software and Microsoft Office Suite.

• Willingness to travel as needed.

• Competitive salary and commission structure.

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• A dynamic and collaborative work environment.

The Opportunity

• Opportunity to work at a reputable company
• Salary: Up to $11/h + COMMISSIONS
• Location: Space@Tampines
• 6 months commitment
• Working Hours: Monday – Friday (10AM-7PM)
• No Experience is welcome – training is provided
• Has a love for the automobile industry

The Job

• Assist customers in choosing the right rental vehicle
• Convert inquiries into bookings and handle reservations
• Provide information on vehicles, rental policies, and insurance options
• Manage rental agreements and administrative tasks
• Offer additional products and suggest related options

The Talent

• Min. N-level
• Sales/ Customer Service experience is a PLUS!
• Proficient in Mandarin required for conversing with Chinese speaking customers

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or send your resume to [email protected]
• *Only shortlisted candidates will be contacted.

Jobs Responsibilities

• Provide quality support for incoming enquiries via calls
• Assist clients with their log in and online portal navigation issues
• Liaise with other departments to troubleshoot and resolve client issues where applicable
• Take ownership of client issues and follow through to resolution
• Perform outreach to clients for clarification or assist them with their requests
• Other ad hoc duties as necessary

Job Requirements

• Min. GCE O Levels
• Prior customer service experience

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Loyang Way
• Working Hours: 5 days, Monday – Friday (8:30 am – 5:30 pm / 9 am – 6 pm)
• Salary Package: Basic up to $3,000 + AWS + Variable Bonus + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond promptly to customer inquiries concerning quotes and operational matters.
• Handle inquiries, prepare quotations, and manage shipment activations, including cross-trade shipments.
• Coordinate smoothly with customers for incoming, outgoing, and cross-trade shipments.
• Liaise with Overseas Agents for shipment activities.
• Good understanding of import and export procedures.
• Ensure timely completion of all required documentation.
• Assist in sales and marketing activities as needed.
• Address and resolve customer issues promptly, ensuring the non-recurrence of similar concerns.
• Perform accurate data entry for reporting purposes.
• Perform ad hoc tasks as assigned.

APPLY NOW!!!

• Minimum of GCE 'O' Level, 'N' Level, or ITE certification.
• A minimum of 2 years of work experience in a related field.
• A positive, customer-focused attitude and working attitude.
• Ability to thrive under pressure in a fast-paced environment.
• Preferably possess basic experience in sea/air shipment procedures.
• Self-motivated and able to work independently with minimal supervision.
• Flexibility to work overtime as required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66168 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive to join their Airfreight Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Manage all export-related inquiries.
• Coordinate with shippers for collection and export tasks.
• Work with sales and destination offices for air approvals and rate agreements.
• Collaborate with the finance team for COD payments and credit limit issues.
• Coordinate with Vendor Management for collection arrangements.
• Work with Air Freight Planner on flight schedules.
• Liaise with the import team for re-export shipments.
• Handle export permit applications with the Permit Department.
• Coordinate with the warehouse for cargo handling, including acceptance, release, sorting, and packing.
• Manage external vendors for DG packing, crating, and fumigation services.
• Provide shipping instructions to the export operations team.
• Support the Manager with daily operations, team queries, departmental projects, and new account setups.

Requirements:

• Min Diploma with 1 - 2 years in Air Freight Operations experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

• Greeting customers who enter the shop.
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers

Requirements:

• Minimum GCE N/O Levels
• On the job training will be provided
• able to start work on short notice and work on weekends

Interested and qualified candidates , please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Entry Level!

Location: Islandwide

Working hours: Office Hours

Salary: UP $3000

Job scope:

• Co-ordinates collection and collation of information on customers and ensures that customer database is updated.
• Leverages on IT system to enhance customer experience.
• Initiates marketing / promotion efforts to develop and promote courses to meet targets set.
• Assists in organising community outreach and projects, including sub-group activities.
• Provides information and handles enquiries on services to the general public.
• Promotes membership scheme/activities/courses/events.
• Use system for booking and registration of services.
• Ensures that newspapers, publicity materials and application forms for activities/courses/ events are displayed on a display rack and/or shelf that is accessible to the public and out-of-date materials are removed.
• Ensures that notice boards are kept up-to-date and presentable.

Requirements:

• Diploma

Interested candidate may apply via email to [email protected] (indicating Job ID J46170 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Ricky Teo Xi Er - R2198412

ScienTec Consulting Pte Ltd – 11C5781

The Opportunity

• Opportunity for a renowned MNC in the Alcohol industry
• Location: West (Transportation provided from your house/ preferred location)
• Mon - Fri: 830am - 5.45pm
• 6 months contract (renewable subjected to performance)
• Salary: Up to SGD 3000 (subjected to experience)
• Part Time option is available!

The Talent

• Diploma/ Degree in Business
• Organized and able to manage timelines
• Able to collaborate well with internal and external stakeholders

Job Description

• Next Manage end to end order processing/ management
• To ensure smooth operation in daily operation and timely arrangements of orders/returns with support to system administration flow as following:
• Data entries and support the team in festive to ensure a smooth flow in daily operations.
• Tracking of Proof of delivery (POD) and Credit notes

Next Steps

Prepare your updated resume, send to the following email:

[email protected]

*Only shortlisted candidates will be contacted*

Responsibilities:

· Troubleshoot issues and address customers' concerns promptly

· Provide product / service information when necessary

Requirements:

· Min ‘N’ ‘O’ Levels, Nitec, Diploma

· Good communication and interpersonal skills.

· Good team player, have an eye for details and ability to multi-task

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Scope

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working Hours: AM Shift 730am - 330pm / PM Shift 12pm-9pm/ MN Shift 9pm - 9am (6 days per week)

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities:

• Greet and serve customers with a friendly and positive attitude
• Take customer orders and ensure accuracy
• Maintain cleanliness and hygiene standards
• Work collaboratively with team members to ensure efficiency

Information:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment

• Accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
• Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions and decide on actions to resolve product issues.
• Responsible for end to end pump servicing from installation, commissioning to after sales services.
• Provide onsite advise to customers on technical issues.
• Project, perform and deliver under pressure with tight deadlines when necessary.
• Responsible for performing Installation and commissioning activities.
• Appraise, troubleshoot, repair of vacuum pumps.
• Setting up workshop for repair of vacuum pumps.
• Provide front line support for key field service activities in line with customers’ requirements. Examples being basic fault finding, rectification and planned maintenance activities.

Job Requirements:

• 'O' level/ ITE/ Diploma with 1-2 years of hands-on experience in servicing major brand of Industrial and Semicon vacuum pump (wet and dry pump).
• Experience in Edwards, Leybold, Busch, Pfeiffer, Adixen, Ulvac pump will be an addvantage.
• Proficient /able to interpret technical drawings and documents.
• 5 day work week.
• Attractive Benefits.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

• Work Week & Shift: 6 days, rotating shift

• Annual Leave: 12 days

• Location: Changi Airport Terminals

Job Responsibilities: Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction. Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards. Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. Additionally, assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

• A local diploma in any discipline

• Good command of written and spoken English

• Pleasant with a cheerful disposition and good interpersonal skills

• Team player in a fast-faced environment.

• Independent and able to multi-task

• Able to prioritise tasks effectively to ensure most important tasks are completed on time

Compensation:

• Local Diploma: $2500

• Shift allowance and OT (before probation, avg $200. After probation avg $200-$500 after confirmation)

• Staff transport will be provided for candidates working beyond midnight

Job description

• Develop and maintain good relationship with current and new customers and ensure high level of client satisfaction
• Prepare, and convert all lifts / escalators under Free –Service (Defects liability Period) to be maintained under XJ Elevator Pte Ltd
• Attend to sales activities from quotation to sales order processing, order confirmation and providing technical support
• Act as a focal point for all sales, technical and administrative customer support issues
• Source and place order for equipment to meet customer requirements
• Liaise with suppliers to ensure prompt delivery date
• Organizes/ summarizes weekly backorder and sales analysis reports, maintenance of customer database
• Formulate and implement effective sales and marketing strategies, solicit new accounts and maintain existing accounts
• Prepare tender submissions
• Ensure compliance of both legislative and company policies when bidding for tenders and during the contract processes
• Ensure that deals are closed properly and the handover to the project team is done in a proper manner
• Maintain and develop product and industry knowledge
• Maintain proper filing and document control

Job Requirements:

• 5 years in the Elevator/Escalator industry
• 5 years of senior sales experience
• Must be able to travel
• Must be able to work odd hours
• Experienced sales personnel with good track records
• Dynamic, service and result-oriented self starter
• Innovative individual with creative sales strategy
• Effective communication and presentation skills
• Ability to work with people from all levels and backgrounds
• Ability to work independently and also, as a team and perform well under pressure in a fast paced environment
• Proficient in MS Office applications

• Serve customers with pride and care
• Embrace operational efficiency, productivity improvement and promote sales.
• Deliver service excellence.
• Develop and monitor housekeeping and hygiene standards.
• Inventory management on daily basis.
• Manage order fulfilment through POS and customer satisfaction.
• Remuneration commensurate the responsibilities.
• Retirees, seniors, students are welcome to apply.

We regret that only shortlisted candidates will be notified.

Adeline Tan

EA Licence Number: 23C1668

Registration Number: R23115708

Ezline Pte Ltd

Job Purpose:

The Engineer is responsible for ensuring the continuity of systems and leads the initiative for identifying and implementing innovation within the organization. The job holder will manage the maintenance of customer’s equipment and systems and follows corporate guidelines and best practices, monitoring compliance of work activities to regulatory and statutory policies, procedures, and regulations.

Guiding Principles/Pointers

• · Do it Right, the First Time
• · Consider the risk factor
• · Adhere to ISO9001 Quality Management Standards
• · Work cost-effectively and efficiently
• · Comply with HSSE and Intellectual Property (IP) Protection

Key Roles

1 Conduct Operations

• · Monitor warranty service cost and present to department-in charge.
• · Closure of job status to facilitate proper and prompt invoicing.
• · Using the in-house database, select and prepare testing procedure, checklist, and testing report, customized to specific requirements when necessary.
• · Prepare tools and materials in advance to ensure the site work can be completed effectively and timely.
• · Perform in-house testing, site commissioning, site modification, site maintenance, customer training, and site survey.
• · Plan jobs systematically and organize work pro-actively at least 1 week in advance to ensure a high utilization rate.
• · Ensure resolutions of issues identified from surveys, inspections, and tests conducted and lead the meeting to pre-empt systemic problems.
• · Reduce and monitor non-conformance work.
• · Look into potential service and parts sales by engaging with sales and project teams.
• 2 Manage Health, Safety, and Environment
• · Drive departmental plans to ensure compliance with HSSE and Productivity.
• · Review vendor compliance with the organization’s HSSE standard and practices
• · Ensure proper closure of HSSE.
• · Ensure the implementation of sustainable engineering procedures and guidelines.

3 Manage Risk and Business

• · Develop risk management plans and risk controls in alignment with the organization’s risk management framework.
• · Analyze and consider the financial implications of various decisions and tasks.
• · Analyze the solutions developed, and work accomplished to identify learning points for continuous improvement initiatives.

4 Manage People and Organisational Function

• · Drive team performance to achieve department goals.
• · Analyze viability to proposed continuous improvement/lesson learned initiatives.
• · Prepare training videos for engineers to reference when required.
• · Provide onboarding training to newcomers and attend training provided as part of personal development.

Key Competencies Required

• · Agility & Resilience
• · Customer Focus
• · Engineering Competency
• · Risk Assessment
• · Engineering Solutioning
• · Operations Management

Prerequisites:

• ·ITE, Diploma or Degree in Chemistry or Engineering of Chemical / Mechanical / Electrical / Building or equivalent
• · Minimum 2 years relevant working experience
• · Experience in field instrumentation, process analytics and mechanical equipment will be highly relevant but not compulsory
• · Able to work independently and as a team
• · Proficient in MS Excel, Word, Outlook.

Roles & Responsibilities

• Receiving installation, testing, commissioning, and service schedule instructions from the Project Supervisor/Manager.
• Preparing to attend installation and service jobs, which involves contacting customers and landlords to schedule installations and service requests, and organizing the necessary project equipment, spare parts, and safety gear.
• Diagnosing and isolating faults, communicating with customers about the cause of the issues, and outlining corrective actions.
• Resolve faults by replacing defective components, readjusting system settings, and reinforcing end-user training for proper equipment usage.
• Escalate unresolved project issues to the supervisor for further guidance and action.
• Coordinate and schedule site testing with the main contractor, subcontractors, and customers as required.
• Manage and account for company-issued assets, including tools, laptops, vehicles, intellectual property, and more.
• Report on any follow-ups regarding outstanding service jobs and submit weekly timesheets.
• Participate in all job-related training to stay informed about the solutions offered by the company.

Requirements:

• Skilled in interpreting blueprints and schematic drawings.
• Capable of climbing ladders and proficient in the operation of handheld power tools.
• Strong communication skills with a commitment to delivering exceptional customer service.

§ Possess a valid driver’s license and demonstrate the ability to operate fleet vehicles safely at all times.

Job Description

As a Customer Intelligence Analyst (CIA), your focus will be ensuring product delivery occurs in accordance with the needs and requirements of our customers (right time, right place, and right product). You are a problem solver that leads issue resolution while continuously improving processes and algorithms to enable touchless operations across our APAC supply chain network to enable strong business results!

You will support operations in various APAC Markets in the corresponding local language.

Your team

You will be working in the Singapore Customer Intelligence Centre (SCIC) in Singapore, reporting to a Cluster Manager and will be collaborating with multi-functional teams like Finance, Sales, and Product Supply teams across Asia Pacific markets!

What success looks like

Using analytics and business knowledge, you are the expert in the customer order pattern, providing insights and ideas to drive solutions end-to-end to bring greater value for customers and P&G. You will deliver Best-in-class critical metrics including Service, Day Sales Outstanding, Delivery on Time, and respond to customers’ requests & enquiries in a timely manner.

Your Responsibilities

• Collaboration with back-end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately
• Handling of order & cash related incidents including non-quality, rejections, returns, shortages, overdue, claims and deductions
• Analyzing of customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation targets
• Improve existing process/operations with a continuous improvement mindset
• Participating in credit control communication

Job Qualifications

• Strong academic qualifications with a minimum Diploma education
• JLPT N1 fluency in Japanese to converse with clients/customers in Japan Market
• Data reporting and analysis
• Operational excellence with an ability to work independently
• Strong interpersonal and communication skills
• A customer-oriented mindset
• Prior experience in the FMCG industry, logistics, order management (OM) and accounts receivable (AR) with an ability to use SAP and data visualization tools (PowerBI / KNIME) will be an advantage.

About Us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more. Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas. We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Company Overview:

IFS Capital Limited (IFS) is a regional provider of commercial financing services such as Accounts Receivable Purchase (Domestic and/or Export), property financing, term loans, working capital loans and government-assisted schemes to business enterprises. The Group also manages a diversified business portfolio from Asset Management to Insurance and FinTech. IFS was incorporated in Singapore in 1987 and has been listed on the Mainboard of the Singapore Exchange (SGX) since July 1993.

Role Overview:

As a Customer Excellence Specialist, you will play a pivotal role within our Customer Management Team, contributing to the enhancement of our customer-centric strategies. You will be at the forefront of ensuring a seamless and efficient customer experience, focusing on Customer Limit Requests, Credit Insurance, FCI and Operational Receivables Management. Your expertise will be crucial in shaping and optimizing our approach to customer assessment, risk management, and relationship building. If you are a strategic thinker with a passion for optimizing customer management processes and have a keen eye for risk management, we invite you to apply for this dynamic role!

Responsibilities:

• Assess and review credit limits for customers/factors, or apply limits from trade credit insurer/import factors, in a timely manner.
• Issue notification letters and update records in the system.
• Perform debt verification and overdue management to control risk and support funding.
• Cultivate and deepen relationships with customers for lead generation strategies.
• Handle periodic reporting and all matters related to credit insurance, such as payments for limit application fees and premiums.
• Streamline processes and be involved in system enhancements.

Requirements:

• Bachelor’s degree in Finance, Business, Accountancy or a relevant discipline.
• Proven experience in credit assessment and credit control management.
• Strong organizational and analytical skills, with a strong focus on risk-control.
• Excellent communication, interpersonal and cross-functional collaboration abilities.
• Meticulous, self-motivated, resourceful and adaptable.
• Experience and knowledge in Trade Credit Insurance and FCI’s GRIF rules are advantageous.

If you meet the above requirements, you are invited to submit your resume by

clicking the "Apply Now" button below. We regret that only shortlisted candidates will be notified.

PURPOSE OF THE JOB

The purpose of the Manager Sales & Customer Support is both:

- to implement sales strategies to grow/develop PBE revenues from his geographical area and

- to manage the customer support team assigned to his geographical area.

OVERALL OBJECTIVES

The Manager Sales & Customer Support is part of the Engineering & Maintenance division of Air France and reports to the General Manager “Power By Event” activity based in Paris. He is responsible for all the commercial activities & business development efforts in his assigned geographical zone.

The Manager Sales & Customer Support will have direct hierarchical management of the other customer support team of his region.

In order to succeed, the Manager Sales & Customer Support should:

1. Perform market research & have the correct network on market to participate in the sale forecast

2. Build and maintain strong relationship with customers (airlines, MRO, lessors)

3. Reach the allocated local sales targets with respect to turnover per product

4. Provide reliable & accurate feedback of his sales results

5. Secure the launching of new customer contracts

6. Monitor the activity and performance of our Business Unit in regard to our contractual obligations

7. Contribute to maximize revenue from already existing contracts

8. Measure the customer satisfaction and takes all necessary actions to improve it

9. Mentor & train junior Sales & Customer Support Manager

10. Act as Deputy to the General Manager by taking responsibility & decisions on certain topics

11. Lead & Manage hierarchically the customer support team of this zone

12. Be Responsible for all trade compliance and export control conformity in this zone

KEY RESULTS AREA

1. Perform market research & have the correct network on market to participate in the sale forecast

- Participates in budget drawing up sharing his experience and knowledge of his portfolio.

- Participates in developing and implementing a Sales action plan, in some cases to be shared with the GEMCO

- Makes and updates the ranking of his allocated prospects and customers

- Provides reporting to the GEMCO for turnover achievement and sales perspectives

2. Build and maintain strong relationship with customers (airlines, MRO, lessors)

- Maps his/her portfolio (geographical area) by identifying and characterizing all entities (airlines, freighters, lessors…)

- Build trustful and robust relationships with prospects and turn them into loyal customers

- Regularly visit his/her customer to stay close and be able to anticipate their needs

- Provide unsolicited offers and answer in time to the customers RFPs

- Involve the AFI management when required

3. Reach the allocated local sales targets with respect to turnover per product

- Is responsible for the financial turnover results of his portfolio

- Develops new opportunities and converts these into new leads and organizes and coordinates the offer review when necessary

- Drives the negotiations with the customer and provides with a business analysis of the lead at the end of the negotiation (including risk analysis)

4. Provide reliable & accurate feedback of his sales results

- Ensures management is informed on a regular basis on all matters related to his/her portfolio

- Issue reporting & KPI to the management on revenues & profit margin of his/her portfolio

- Contributes positively to the communication and coordination with the GEMCO

- Reports on his activities including trip reports after each customer visit, meeting, MRO, or social event.

- Fills in and updates the internal database with customer intelligence & info

5. Secure the launching of new customer contracts

- Defines with the customer all particular conditions and procedures to implement the contract.

- Launches the implementation of the contract with all relevant actors in the operational units

- Performs first configuration of the contract within the IT systems (ASTRE, Descartes, SAP) and secures its updates for the contracts of her/his responsibility

6. Monitor the activity and performance of our Business Unit in regards to our contractual obligations

- Measures performance due to his/her customers (KPI)

- Ensures that action plans are taken by operational Business units to reach contractual commitments

- Secures reliable coordination and communication with the Operational Customer Expert (CSE)

- Ensures the measurement of the financial performance of the contract leads the operational units in reducing

the costs linked with the contract and is responsible to secure and/or improve the financial margin of the contract.

- Drives regular “Performance Review” meetings with the customer about the service provided

7. Contribute to maximize revenue from already existing contracts

- Secures that additional and/or excluded services are invoiced and paid accordingly

- Solves invoices disputes with the customer

- Manage directly operational deals for high value or large scope (thresholds TBD)

- Follow the deal operationally (quotation, delivery, invoice, IT update…)

- Negotiate conditions (availability, pricing …) with the Product if necessary

- Contributes to the debt reduction

- Supports the transfer of customers from PBE to PBH, when deemed relevant by the Head of Customer Services: facilitates contacts, provides analyses of customer needs, favors sales speech, and facilitates contract negotiation.

8. Measure the customer satisfaction and takes all necessary actions to improve it

- Presents the customer satisfaction questionnaire to the customers (at least once a year for significant customers), collecting the answers and filling in the related database

- Participates in analyzing and synthesizing regularly the Business Unit satisfaction results for regular reporting in the BU Management meeting and to the Marketing department

- Participates in defining the action plan to improve the customer satisfaction

9. Mentor & train junior Sales & Customer Support Manager

- Mentor & guide younger CSM to learn and progress by sharing his experience

- Leads “lesson learned” sessions and provides debriefing to all the teams, support the whole team continuous improvement

- Gathers the team around the company’s targets and is able to create a positive and efficient team spirit

- Solves any conflicts in the team and create a trusty atmosphere

10. Act as Deputy to the General Manager by taking responsibility & decisions on certain topics

- Cooperation: Go beyond his scope and take the lead on some transversal topics in the benefit of the department

- Leadership: Knows how to convince external shareholders and management to take support our priorities.

- Performance: Get highly involved in helping the department to reach our revenue targets and budget reduction

- Transformation: Always challenge existing process and proactively work to simplify and share good practices

11. Lead & Manage hierarchically the customer support team of this zone

- Be Responsible for all commercial activities & business development efforts in his zone

- Define the commercial strategy for the team to achieve the assigned sale targets

- Hire, Manage, coach, Assess the team members performance to help them for their professional development

- Help the team to become autonomous and to take initiative. Gives clear prioritizes to the team and make sure everybody works in the same direction.

- Follow the workload vs available resources for his team and propose corrective actions when needed

- Solve any disputes, conflict that may occur in the team and make sure the team delivers

12. Be Responsible for all trade compliance and export control conformity in this zone

- As team manager, the Senior Sales & Customer support is responsible for all trade compliance requirements in his zone

- Perform screening and approves every new customer on his zone

- Raise awareness about trade compliance and export control requirements through his team

MAIN INTERFACES

External

• Customers & Prospects (airlines, lessors, MRO, etc.)

• Industrial partners (Airbus, Boeing, OEMs…)

Internal

• Account Sales Managers

• AFI KLM E&M Marketing &communication department

• Legal, Finance and Procurement

• Logistic Centers

• Shop Managers

• Customer Pricing Officers

• Customer Support Experts

• Customer Quotation Officers

REQUIRED KNOWLEDGE

• At least 10years of Component Products knowledge

• Commercial experience in selling component repairs, loans & exchanges

• Very good knowledge of Air France Industries environment & network

• Fluent in French as regular interactions with (French) management and (French) partner Sabena Technics

• Experience in multi-cultural team management

• Political sensitivity

COMPETENCIES

• Customer Focus

• Cross cultural awareness

• Excellence

• Team player

• Curiosity & Autonomy

• Excellent communication skills

• Problem solving minded

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, or equivalent education in any field.
• 2+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
• Excellent interpersonal communication skills, both in English and Korean (written and verbal).
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Korean Language expertise is a MUST.