Position Overview:
The position will be responsible for end-to-end implementation of APAC Customer & Commercial IT solutions with, from definition, initiation, planning, implementation to operation-state (including documentation, problem & resolution management) across APAC mainly focusing on South Pacific cluster. This person will lead the project management of transforming the business through digitization in the agreed scope, timeline & investment. This role shall provide subject-matter-expert in business digital transformation, systems & processes relating to Customer & Commercial functional areas. The position will be a member of the ASEAN & South Pacific (ASP) IT team & APAC IT Customer & Commercial (CCL) Systems team & reports to APAC CCL IT COE Leader.
Key Results:
- Establishment of best practices in business transformation through digitalization
- Simplified/Streamlined business processes & practices with documentation
- Customer & Commercial solutions implementation that meet established criteria for business value, cost, time-to-deliver, SLAs & scalability
Key Responsibilities:
- Work with APAC IT CCL COE Leader, to prioritize, develop & deliver the Customer & Commercial solutions plan & timeline with Agile mind-set
- Project lead with multi-functional, regional, business units & bottlers to manage & deliver the agreed solutions, sprints & releases within the timeline & budget
- Responsible for supporting CCL solutions and managing escalations for the business to vendors and partners as required.
- Responsible & accountable for leading business digital transformation & solution implementation in the following areas:
Digital Commerce
- Business to Business (B2B)
- Business to Consumer (B2C)
- Direct to Consumer (D2C)
- Food Service Aggregators (FSA)
- Online to offline (O2O)
- Online execution survey (eRED)
- Payment Solutions
Customer & Commercial Execution
- Sales force automation (SFA) & execution
- Customer Service Excellence (RED, IoT, Vending machine, cooler, AI/Image Recognition)
- Alternative channels & Routes-to-Market (RTM)
Job Requirements: (The following is a listing of minimum indicated requirements for this job)
- Experience in FMCG industry, preferably Customer & Commercial functions
- Minimum 8 years of strong track record in leading, delivering & managing complex regional IT & business digital transformation solutions in a large global corporation with multi-stakeholders, multi-functions & cross-country IT delivery teams
- Strong communication & influencing skills in a matrix & global environment
- Deep understanding of SDLC & Project Management, particularly Agile/Scrum methodologies
- Strong experience in management, evaluation & negotiation with multiple service providers/vendors
- Experiences on the following technology:
- Salesforce Sales & Service Cloud
- eCommerce platforms for B2B, B2C, B2B2C, O2O
- Payment solutions
- Date warehouse & data management tools (preferably Tableau, Power BI)
- IoT technologies
- Willing to take frequent conference calls out of regular office hours
- Ability to travel
Qualifications
- Bachelor’s degree in Information Technology or related
- Certifications in PMP/Agile/Scrum/BA will be preferred
Core Competencies - The following is a list of top Core Competencies needed for the job.
- Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
- Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
- Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
- Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
- Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
- Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects the values of the company.
