Our client a global leader in the recycling and commodities trading industry They are now looking to hire a Senior Customer Service Specialist to join their growing team.
Responsibilities:
- You will be responsible to manage a full set of Import/Export, Letter of Credit, and banking documents.
- To resolve problems, make informed decisions and manage the customer wisely to achieve maximum results independently.
- Prepare an accurate and complete range of shipping documents, including Invoice.
- Review all documents to ensure compliance with Sales terms, L/C terms, and customer requirements.
- Follow up on deposit/LC issuance to ensure required payments are received before shipment.
- Serve as the initial point of contact for managing complaints and handling claims.
Requirements:
- Minimum Diploma and above
- Preferrable with LC knowledge
- At least 3-5 years working experience in Customer Service and managing shipping documentation
- Able to work independently and work within tight deadline
If you are interested in this role, please click on Apply Now
Please note that only shortlisted candidates will be contacted, thank you.
Eng Ai Wen, Ivan
EA License Number: 23C2060
Registration ID is R1222887
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