RESPONSIBILITIES

• Provide technical deployments in all running projects & new projects as a team member of Service Delivery Division
• Understand how to gather more technical requirements/information and recommend a solution
• Must be able to do Linux system installation, end-to-end/pilot testing at staging/production environments, ANTlabs solution verification and fault escalation
• Perform troubleshooting and patch fixes at a hardware and software level
• Able to diagnose, isolate, troubleshoot, and fix technical issues under pressure
• Show responsibility on all assigned tasks even need to work after office hours (at situations) in achieving tasks or timely project completion
• Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction & instil quality in every aspect of job function
• Any other matters as instructed by Supervisor (or) Project Managers when required due to job nature
• Overseas travel may be required for onsite implementation (duration - depends on project/customer/onsite requirement).

TECHNICAL SKILLS/EXPERIENCE

• Experience in installing, managing, and troubleshooting Linux Operating systems such as RHEL, CentOS or Ubuntu
• Experience and knowledge of open source applications/tools such as HA clustering, HA Proxy, BIND DNS, Apache, Nginx, LDAP, SMTP, NTP, NFS, SNMP, PRTG, etc.
• Experience and knowledge of Virtualization technologies (KVM, Microsoft Hyper-V and VMware)
• Experience and knowledge of Cloud Services like AWS, GCP, Azure, etc.
• Database knowledge such as MySQL, MariaDB, PostgreSQL, etc.
• Basic understanding of cloud / enterprise networking and security best practices
• Knowledge of OS/Application security hardening
• Experience in Linux shell/Bash script
• Experience and knowledge of networking such as switching, routing, firewall, VLAN, TCP/IP
• Knowledge of containerization and related tools (Docker, docker swarm, Kubernetes) will be preferred
• Having Dell Power Edge installation and troubleshooting experience will be advantageous

REQUIREMENTS

• Minimum 3-5 years of technical work experience in IT/Telecom industry with following technical skills/experience
• Bachelor’s Degree in: Engineering (Computer / Telecommunications), Computer Science / Information Technology or its equivalent
• Fast learner with a positive attitude and ability to handle multiple concurrent projects independently without much supervision
• Able to perform duties inside a data centre environment, as well as outside of office hours and/or night activities as required by the projects
• Proven experience in creating and maintaining project documentation, including but not limited to High-Level Design (HLD) and Low-Level Design (LLD) documents, deployment reports, technical specifications, and user manuals

We are looking for candidate who loves challenges and working in a fast-paced environment utilizing their technical expertise confidently and a passion for troubleshooting and analysis. You will be part of the technical support team that provides the technical support to our customers. You should be a resourceful team player who is self-motivated, responsible and able to work well under pressure. You should have the potential or ability to lead a group of technical support engineers handling technical problems.

Your job scope involves providing end customers and partners with in-depth technical assistance in the use of ANTlabs products and solutions, cooperate with the sales and professional services teams to ensure ongoing customer success and satisfaction, and participate in the creation and maintenance of support documentations.

To join our team, you should:

• Have at least 3 years’ experience working with Linux OS (Centos)
• Be comfortable in handling critical customers solution projects

RESPONSIBILITIES

• Project Support.

- Responsible as Principal Engineer for assigned solution projects

- Understanding of scope environment of existing project support & manage customers

- Troubleshoot and recover customer services within SLA (onsite/remote)

- RequireD traveling to customer sites when needed

- Provide necessary technical training for new staff, L1 or customer (when needed)

- Take over upcoming new projects from Solution Team, understand technical solutions and provide support

• Product Support.

- Perform technical escalation point for Service Desk (L1)

- Able to perform troubleshooting and identify the abnormality (Cloud platform and gateway products)

- Troubleshoot and recover customer services within SLA

- Analyse customer report issues, timely escalate issues to Technology Team and work for solution(s)

• Prepare and accurately execute (remote/onsite) MOP (Method of Procedure) and verify services
• Timely share available new updates for relevant solutions to customers and schedule patch update
• Maintain solution projects detailed database and update accordingly
• Maintain OPS, NMS and perform basic operations
• Perform weekly rotational on-call standby duties

SKILLSETS

• Working knowledge and understanding of basic protocols (TCP/IP, DNS, HTTP, DHCP, RADIUS, SMTP, SNMP)
• Good hands-on working experience in -

- Database (MySQL, MariaDB)

- Clustering/HA (Pacemaker, Heartbeat, DRBD)

- Web services - Apache/Nginx

• Troubleshooting skills to analyse and isolate technical issues
• Technical explanation and incident management skills
• Experience in technical support operation for external customers solution projects and ensure customer service within SLA
• Experience in server-grade hardware maintenance
• Experience in deploying and maintaining Cloud-based solutions (preferred experience in AWS)
• Experience in virtualization platform (KVM, VMware, Kubernetes, Docker)
• Experience in automation (Ansible)
• Experience in bash scripting
• Some knowledge of PHP and Perl scripting
• Some knowledge of using Wireshark would be beneficial
• Good understanding on basic networking, Wireless technology and authentication (EAPSIM, EAP-PEAP,802.1x)
• Experience in ELK, Speedtest application

Our company, a Multi-National Aesthetic Brand is looking for a field service engineer as we are expanding further. In this role, you would be working on-site at customer locations to troubleshoot, maintain and repair Lasers and Medical equipment. After some on-the-job training, you would get to put your technical, mechanical and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.

Job Responsibilities

• System commissioning and installation.
• Adhoc servicing and preventive maintenance.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
• Update and maintain assigned machines per manufacturer specifications.
• Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options.
• Must be willing to travel.

Skills & Qualifications required

• Diploma in Electronics, Mechatronics or related and higher preferred;
• Experience with lasers will be an advantage;
• Ability to work productively with minimal supervision;
• Good communication and customer service skills.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and ensuring the smooth operation of our car park facilities.

Key Responsibilities:

Customer Service:

• Act as the first point of contact for customer inquiries, feedback, and complaints regarding the site and car park system.
• Provide accurate and timely information about car park rules, regulations, and procedures.
• Demonstrate excellent problem-solving and conflict resolution skills to ensure customer satisfaction.

Operations:

• Assist with traffic flow management during peak hours to maintain a safe and efficient parking experience.
• Perform routine checks on EPS equipment and promptly address any minor malfunctions.
• Ensure compliance with all car park policies and regulations.

Additional Tasks:

• Complete any other tasks assigned by the supervisor to support the overall operations of the car park.

Qualifications and Skills:

• Strong customer service skills and a passion for delivering exceptional service.
• Ability to troubleshoot basic technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and work under pressure.
• Flexibility to work varying shifts, including weekends and holidays.

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

SANDP1T is seeking a highly qualified Service Delivery Lead to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If you have more experience, you may be considered for a senior role.

Job Overview

The Service Delivery Lead leads and supports programs and projects using different frameworks such as Agile, Hybrid, or Waterfall. They organize and facilitate meetings and events, gather business requirements from stakeholders, and prioritize change requests and bugs to optimize business value. They also remove any impediments for the project team, manage the risk plan and client expectations, and motivate the team to deliver the service according to schedule and quality.

The Service Delivery Lead is responsible for overseeing the entire service delivery life cycle from start to finish, including design, resource allocation, and software development. They also support the execution of test plans and bug fixes and work with different parties within the client organization to accelerate service delivery progress. They also key player in team development and responsible for holding teams accountable for their commitments and maintaining a good relationship with clients, users, and stakeholders. Additionally, they also work with the finance department on COC sign-off and payment milestones.

Good to have:

• Great organizational, planning, and problem-solving skills
• Great interpersonal skills, collaborating and team playing
• Excellent communication and presentation skills in English
• Excellent adapting way of working to environmental constraints
• Good analytical and listening skills
• Ability to translate business requirements into functional requirements
• Excellent understanding of how user centricity is incorporated into SDLC
• Excellent understanding of how product backlog, user stories, acceptance criteria and user flows fit within the development process
• Knowledge and use of Jira and Confluence
• PMI PMP or PRINCE2 certification preferred
• PMI Disciplined Agile / SCRUM certification is a plus

Should have:

• Experience delivering complex projects with multi-squad teams and timelines of up to 24 months.
• Experience working with Singapore Government agencies is preferred.
• Experience in bidding preparation and submission process.
• Experience orienting teams to deploying a service-oriented attitude in dispute situations.
• Experience in presenting to project sponsors and morale management of teams.
• Strong working knowledge of Jira, Confluence, and Microsoft Office tools,including Excel, PowerPoint, and Word.
• Experience in implementing project management tools, SmartSheet, Figma, and graph drawing is a plus; ability to maintain good documents and artifacts is crucial.

Personal traits:

• Resourceful, independent, and able to find creative solutions to problems even under pressure.
• Meticulous in approach, paying close attention to detail and ensuring high-quality work.
• Self-motivated, self-driven, and takes the initiative to take on new tasks and responsibilities.
• Empathetic towards others and able to communicate effectively to managestakeholders' expectations.
• Proven track record of being able to grow, learn, and take on more responsibilities over time.
• Bonus for being able to immerse in the company culture, understand the values and how things work, and adapt to thework environment.

Our Benefits:

• Competitive remuneration package
• Flexible work schedule and remote work options
• Career progression opportunities
• Medical Insurance Coverage
• Open & Transparent Culture with a flat hierarchy

How to Apply

Interested candidates, please send your resume at join.sandp1t.com.

Our Recruitment Process

As a Service Delivery Lead, if you submit your resume, it will be personally reviewed. Qualified candidates will be invited for an interview with the hiring manager. The interview will be an opportunity for us to discuss your experience and expertise in the field and will last for 30 minutes.

Based on the outcome of the interview, the hiring manager will decide if you are a suitable fit for the position. If that is the case, the HR team will reach out to you with an offer and provide next steps.