Job purpose:

Provide administration support to Social Worker.

Job Description:

1. Maintain and update membership database.

2. Attend to members & public enquires upon instruction.

3. Handle the rental of Mobility Aid service.

4. Assist in member related activities.

Job Requirements:

1. GCE "O" level and above.

2. Working experience in Social Service organisation is preferred.

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement. Convergint prioritize strong client relations, while adhering to our standards and policies for timely preventive maintenance.

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training
• Create detailed system diagrams using AutoCAD software
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction
• Maintain the support & maintenance contract renewal
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements
• Thoroughly follow up on all open technical issues until the problems are fully resolved
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team

Requirements

• Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control and CCTV will be considered as a plus
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure
• Strong analytical skill and problem-solving ability
• Strong self learning ability, work independently
• Customer-orientation
• Excellent communication and interpersonal skill

• Hands-on work with cutting-edge marine technology.
• Opportunity to work on offshore vessels and interact with industry professionals.
• Be part of a dynamic team focused on innovation and excellence.

Your Role:

• Install and test marine electronics like navigation, communication, and GMDSS systems.
• Coordinate with shipyards and business partners for equipment projects.
• Repair and maintain marine electronics in the workshop and onboard vessels.
• Provide technical support to business partners and prepare detailed reports.

What We’re Looking For:

• Diploma or Degree in Electronics/Communication Engineering.
• 1–4 years of experience in marine electronics or a similar field.
• Strong problem-solving skills and willingness to learn.

For interested applicants, kindly click “apply”

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

The Memorial Service Coordinator is responsible for organizing and coordinating funeral and memorial services, ensuring that all aspects of the services meet the needs of the bereaved families and are executed with professionalism, care, and respect. The coordinator works closely with families, funeral directors, and service providers to arrange a personalized and seamless experience during a difficult time.

SPECIFIC RESPONSIBILITIES :

1. Coordinate and schedule all memorial services, viewings, and ceremonies, ensuring that all logistics are arranged according to the family's wishes.

2. Liaise with funeral directors, clergy, celebrants, musicians, and other service providers to ensure smooth service execution.

3. Assist families in selecting and organizing service elements, including caskets, urns, floral arrangements, programs, and multimedia displays.

4. Serve as the main point of contact for bereaved families, offering compassionate guidance and support throughout the planning process.

5. Provide information and options for memorial services, burial, or cremation, ensuring families understand the available choices.

6. Manage the setup and breakdown of memorial service spaces, including arranging seating, sound systems, and displays.

TECHNICAL SKILLS AND COMPETENCIES:

1. Ability to manage multiple tasks and timelines efficiently.

2. Ability to plan, organize, and oversee all aspects of memorial services.

3. Familiarity with floral arrangements and their significance in memorial services, including types of flowers and designs.

4. Ability to manage multiple families and services simultaneously while maintaining a high level of attention to detail.

5. Comprehensive understanding of different types of memorial services, burial options, and cremation processes.

6. Ability to plan and organize the layout of the service space efficiently, considering the flow of the service and accessibility for attendees.

ATTACHMENT : 6 MONTHS

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

MR portfolio

• Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
• Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
• Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
• Use company property with care to ensure optimal results with minimal operational costs
• Keep abreast of new technologies likely to affect PH range of products
• Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
• Accuracy of service records with particular attention to test & inspection results
• Adopting appropriate ESD control while servicing PH equipment
• Usage of appropriate electronic measurement equipment in calibration controlled cycle
• Responsible for reporting identified device safety issues according to applicable PH quality standard policy
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

To succeed in this role, you’ll need a customer-first attitude and the following

• Diploma/Degree in Biomedical or Electronics Engineering or equivalent
• At least 3 years of working experience in service or engineering roles, preferably in the medical device industry
• Good troubleshooting skills
• Good communication and interpersonal skills

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

1. Provide First Call Resolution (FCR) technical support via phone and emails.

2. Perform first level troubleshooting on all reported incidents and escalate incidents

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted

Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a

specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and

provide regular updates for follow-up actions and incident status.

We are looking for a reliable Office Admin Executive, this role will handling daily administrative duties, ensuring the office and the staff have adequate support to work efficiently.

Responsibilities

· Adjust schedules based on site conditions and propose changes for variances.

· Handle general administrative work and ad hoc duties

· Manage all work pass applications eg WP, SP, EP

· Arrange for courses eg CSOC, work-at-height, confinement space

· Managing daily routine operations such as handling phone calls & email correspondence.

· Handle enquiries on all customer service-related issue

· Ability to handle multiple tasks and prioritize effectively

· Attention to detail and accuracy in documentation

Others:

• Good team player
• Able to handle documents professionally and confidentially
• Produces meticulous and systematic work quality
• Able to manage stress of concurrent submissions

Qualifications:

· At least GCE ‘N’ Level or equivalent.

· Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).

· Strong attention to detail and accuracy.

· Good organizational and time management skills.

· Ability to work independently and manage tasks efficiently.

· Expected salary: $2,500 - $3,000 per month

Working Hours:

• Monday to Friday 8.00am to 5.00pm (Including of 1 hour of lunch break)

We regret to inform that only Malaysians/SPRs will be shortlisted for consideration.

For further enquiries or submission, you may reach out to Irene (HR Executive) at [email protected]

JOB PURPOSE

The Regional Service Engineering Manager leads, guides and manages the Service Engineering Teams to ensure that the Company’s products being used by customers are properly configured and commissioned and can be used safely. To do that, the Service Engineers have to competently check, maintain and support the engineering and technical aspects of the products and troubleshoot and rectify any faults and problems that customers encounter.

CRITICAL WORK FUNCTIONS & KEY TASKS

1. Commissioning, Maintenance and Service Assignments
2. Lead, guide and oversee the Service Engineers in various countries to provide engineering (mainly electrical and mechanical) and technical support services to customers for commissioning, preventive maintenance and corrective services. The purpose is to ensure that the equipment/machine are properly installed and can be safely operated.
3. As the Manager for the Singapore team, allocate work and manage the Service Engineers in Singapore.
4. Advise and address cases escalated by team members, which is usually done remotely through emails, messaging and telecommunications on a 24 x 7 basis.
5. Provide engineering support and service for certain products personally.
6. Review or prepare quotations to tender for service contracts for preventive maintenance and repairs. Decide on terms and pricings.
7. Where necessary, support the clinical application specialist in attending to cases involving the use of robotics in the operating theatre.

2 Products, Stock & Knowledge Management

1. Deal with manufacturers on technical issues and spare parts.
2. Plan and ensure that stock level of spare parts is optimally kept.
3. Track and ensure that testers are calibrated and checked periodically.
4. Manage and enforce documentation of all assignments handled to build up a knowledge database for analysis, learning and sharing. Identify common issues and errors and prepare an article or advisory to educate the Engineers.
5. Prepare step-by-step training materials and operating manual (derived from service manuals provided by manufacturers) for every major equipment to guide the Engineers

3 People Management and Development

1. Promote and support progressive people management frameworks and policies to better attract, retain and develop talent:
2. Competency framework
3. Performance management system
4. Learning and development framework
5. Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
6. Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
7. Engage, mentor and motivate team members to excel and grow them personally and professionally.
8. Manage staff issues and appraise their performance

4 Special Projects and Others

1. Undertake special projects as and when assigned by the management. Eg: In-house POS System, Key Performance Indicators System (Dashboard) and Job Forms.
2. Perform other assignments and projects as assigned by the management.

Responsibilities:

• Ensure the smooth running of the restaurant operations during your shift in the restaurants in line with the Company’s business objectives.
• Provide excellent customer service and ensure that customers enjoy their dining experience with us. This includes having excellent product knowledge that enables you to make wise suggestions to customers, whenever required. (Training provided)
• Work in a team with the back of house staff to attain high standards of product quality, service as well as health and safety.
• Ensure that all in-store facilities conform to sanitary regulations and to ensure strict compliance with MOH’s legislation and Company’s policies and procedures.
• Preparation of beverage and serving.
• Preparation for closing/opening, clean up and rearrange/replenishing set up.
• Perform other related tasks as assigned by managers and supervisors.

Job Profile Summary

A Cloud Application Service Architect is a pre-sales persona working with clients in a value co-creation process and internal sales and delivery teams resulting in the design and demo Managed Services solutions across all technology domains. Key focus areas include Client Experience, Service Management, DevSecOps process/tools and secure data API integration and hybrid delivery modelling. Designs often involve consulting and customized multi-product/multi-vendor solution elements with hardware, software, and cloud services.
They are responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

The Services Architect will apply both solution design and sales skills to engage and help close opportunities with decision-makers. They spend a substantial amount of time in front of clients supporting the other internal sales expert teams such as sales, partners and services delivery teams; the delivery teams that will manage the client’s solution, continuous improvement and deliverables. Building and developing excellent stakeholder relationships with this virtual team, fully understanding the client and the industry in which they operate will contribute to the success of this role.

As a Cloud Architect, you will have the opportunity to design solutions with some of the most innovative global organisations, technologies; accelerating the digital transformation business objectives and outcomes.
In some instances the Senior Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.

Knowledge, skills, and attributes:

• Display excellent client service orientation and strive for client satisfaction
• Broad understanding of technical applications, infrastructure, integration architectures, cloud architectures, data and security integration practices, and DevOps
• Ability to lead technical design workshops with the client and NTT stakeholders
• Ability to design, manage and close a technical proof of concept on a vendor product
• Working knowledge as an architect in technical architectures, platform, cloud architectures, integration practices, and DevOps (e.g., applications, data center, cloud, network,collaboration)
• Good understanding of project management processes and methodologies

Academic Qualifications and Certifications:

• Relevant qualification (Technical or Business)
• Certification and working knowledge of Cloud Architect Azure, AWS, CGP
• Certification and working knowledge inMicroservices (Principle, Patterns both greenfield & brownfield), Service Oriented Architecture (SOA), Enterprise Access Integration (EAI),and Integration Patterns
• Certification and working knowledge with Cloud, Data Center, Applications platform integrations, RESTful APIs,including JSON, XML, and SOAP protocols
• Certification and working knowledge with Software Development Lifecycle and tools, SAFe/Scrum/Agile methodology

Experience required:

• Recognized track record in the area of business analysis and platform architecture
• Experience with Service/Application/Infrastructure and Cloud Architectures, Microservice (Principle, Patterns both greenfield & brownfield), Service Oriented Architecture (SOA), Enterprise Access Integration (EAI), and Integration Patterns
• Experience with Cloud, Data Center,Applications platform integrations, RESTful APIs, including JSON, XML, and SOAP protocols
• Experience with Software Development Lifecycle and tools, SAFe/Scrum/Agile methodology
• Expertise and sound knowledge on platform design best practices, including operation of platforms
• A background as a system administrator or developer would be advantageous
• Demonstrated experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
• Understanding of project management principles
• Experience in the process of developing and implementing new services and systems
• Experience with SAFe/Scrum/Agilemethodology (scale agile framework enterprise)
• Deep technical background and In-depth knowledge and understanding of IT industry environment and business needs, combined with a strong understanding of the business process, applications, and infrastructure architecture

Duties and Responsibilities:

This individual will play a crucial role in developing and managing information cybersecurity for our clients. As a Cybersecurity Consultant, you will be responsible for developing, evaluating, and reviewing information security policies in accordance with relevant standards and frameworks such as ISO27001, NIST.

We are seeking an individual who can bring a high level of expertise and professionalism to our clients' cybersecurity needs. If you are passionate about cybersecurity, possess strong technical skills, and are eager to make a positive impact, we invite you to join our team as a CISO as a Service Consultant.

Job scope:

• Develop, evaluate, implement and maintain cybersecurity policies, procedures, and standards for clients.
• Provide cybersecurity risk management services, including conducting risk assessments, vulnerability assessments, and threat analysis.
• Manage and coordinate the execution of cybersecurity programs, ensuring compliance with industry/regulatory standards and frameworks, conducting security awareness training, and developing incident response plans.
• Offer guidance and mentorship to clients' security teams, including assisting with policy development, program management, and planning cybersecurity roadmaps.
• Collaborate with clients' executive teams to ensure the alignment of security strategy with business objectives.
• Conduct cybersecurity program assessments and provide recommendations to improve clients' security posture.
• Assist in developing proposals, statements of work, reports, and other deliverables as part of the sales and delivery process.
• Collaborate closely with other cybersecurity professionals to ensure the implementation and alignment of cybersecurity activities with clients' business objectives and requirements.

Requirements:

• Bachelor's degree in computer science, information security, or a related field.
• At least 2-4 years of experience in cybersecurity, with experience in CISO office (e.g., IT security engineer), Governance Risk and Compliance (GRC), security assessments (VAPT, red teams) or similar roles.
• Proven experience in developing and implementing cybersecurity policies, procedures, and standards.
• Strong technical understanding of information security concepts and technologies, including network security, endpoint security, cloud security, and threat intelligence.
• Knowledge of the latest threats and trends in information security.
• Excellent communication and interpersonal skills, with the ability to effectively communicate.
• technical information to both technical and non-technical stakeholders.
• Relevant certifications such as CISSP, CISA, CISM, or CRISC.
• Familiarity with common information security management frameworks, such as ISO/IEC 27001 and NIST.
• Excellent written and verbal communication skills coupled with a high level of personal integrity.
• Innovative thinking and leadership abilities with the capacity to lead and motivate cross-functional, interdisciplinary teams.

Preferred Skills/Qualities:

• Familiarity with Singapore cybersecurity regulations and related industry-specific standards
• Experience working with Singapore Government agencies/ministries.
• Strong client engagement skills.

**6 months contract (on-site)

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Summary:

The Managed Service Technician provides technical support (level 1 troubleshooting) and expertise for clients, ensuring their IT systems are running efficiently. They handle incidents, perform regular maintenance, and support the deployment of new solutions, ensuring compliance with service level agreements.

Responsibilities

Technical Support (level 1 troubleshooting)

• Diagnose and resolve hardware and network issues for clients.
• Provide on-site support as needed.
• Respond to tickets and inquiries within agreed timelines.

System Maintenance:

· Monitor and maintain client systems, networks, and servers.

· Perform regular updates, backups, and preventive maintenance tasks.

· Ensure all systems are patched and protected against vulnerabilities.

Installation and Configuration:

• Install and configure hardware and networking equipment.
• Deploy new systems and applications based on client requirements.
• Document configuration changes and create support materials.

Client Management:

• Communicate effectively with clients to understand and address their IT needs.
• Provide guidance and recommendations for improving IT operations.
• Maintain strong relationships and ensure client satisfaction.

Incident Management:

• Escalate complex issues to higher-level technicians or engineers.
• Document incidents and resolutions in ticketing systems.
• Analyze recurring problems and suggest long-term solutions.

Qualifications

Experience:

• 1+ years in IT support, network administration, or a related role.
• Open to fresh graduates with at least a Diploma in Engineering or any IT hardware related certification

Technical Skills:

• Knowledge of networking protocols, firewalls, and routers.
• Experience with IT hardware
• Experience with audio visual technology would be advantageous

Soft Skills:

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to work independently and collaboratively.

Work Environment:

• On-site and office work depending on client needs.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

job Description & Requirements

Job Objectives/Job Summary:

As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department’s day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer satisfaction.

Responsibilities/Duties:

· Prepare quotations and submit to customers

· Handling/processing of customer sales order

· Monitoring of delivery status

· Logistic arrangement/coordination for local and overseas shipment

· To support sales personnel in new project coordination

· Supporting sales team in processing documentation for sales

· Ensure customer satisfactory are met

· Coordinating with internal department on job orders and requirement

· Follow standard operating procedures

· Any other ad-hoc duties as assigned by HOD

The Position

This position is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and fostering a positive team environment. Supporting Eye care Practitioner (ECP) by addressing any concerns and feedback may have with empathy and professionalism.

Major Responsibilities

Supervisory

• Oversee and supervise a team of assigned customer service officers and ensures comply with company guidelines particularly related to quality of service.
• Improve Customer Service Officers communication skills by conducting training on Hoya’s ophthalmic lenses and optics related topics.
• Proficiency with all the in-house systems and tools, provide training and coaching to Customer Service Officers.
• A point of contact for demanding customer inquiries or complaints that require escalation beyond the Customer Service Officers.
• Coordinate daily workload with customer service team according to operation plan.
• Continuously review standard operating processes and workflows to identify ways to improve and increase customer satisfaction.

Customer Service

• Manage incoming phone calls, identify, and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Resolve product or service problems by clarifying customer’s complaint, determining the cause of problem, and explaining the best solution to solve the problem, expediting correction or adjustment, and follow up to ensure resolution.
• Handling reports related to complaints, feedback and product issues from internal and external.
• Ensure all orders are entered in a timely, efficient, and accurate manner.

Back-end Processing

• Receive and process incoming orders through phone calls, emails, fax, and online ordering system. And ensure that customer orders are processed in an efficient, accurate and timely manner.
• Ensure proper tracking on all the orders, liaise with factory, and updates customer on the estimated delivery timing.
• Coordinate & liaise closely with various internal departments & external parties to ensure timely service delivery for customers

Others

• Other duties may be assigned as business needs arise.

Qualifications

Education:

• Diploma in Optometry or equivalent

Experience:

• Preferred 2 years of relevant working experience in optical retails
• Familiar with the use of Microsoft Office products (e.g.: Word, Excel & PowerPoint)
• Customer service experience is an advantage
• Supervising experience is an advantage

Behavioral attributes:

• Strong phone contact handling skills and active listening.
• Strong problem-solving ability
• Ability to work in a fast-paced environment.
• A team player with great interpersonal skills.
• Positive attitude.

Others:

• Able to work overtime (as needed based on business requirements)
• 5.5 days’ work week (alternate Saturday):
• Mon, 9.00am – 7.00pm
• Tues – Fri, 9.00am – 5.30pm
• Sat, 9.00am – 1pm

This role reports to the General Manager of the Service Department.

Key Responsibilities:

· Process requirements for the department

· Update data entries in Business Central and ensure accurate records

· Prepare quotations, sales orders to submit on behalf of the department

· Verify invoice and tally against purchase order and delivery order for management’s approval before submitting invoices for payment

· Provide support for customer service, follow up on delivery schedule and update customers in a timely manner

· Compile monthly service reports

· General administrative duties to support the Service Department

Requirements:

· Minimum O or N Levels equivalent qualification

· Minimum 2-3 years of administrative / purchasing experience in the engineering, construction or audio-visual/IT industry will be an advantage. Entry level candidates are welcome to apply

· Experience with ERP system preferred, in particular Microsoft Dynamics 365 Business Central. Proficiency in Microsoft Office.

· Good communication skills and the ability to work both independently and within a team. Willing to learn, organised and meticulous with data entry and has the ability to meet deadlines.

Working Conditions:

• Full-time position.
• Work hours: Monday to Friday, 8.45 AM – 5.45 PM
• Medical and insurance coverage
• EAS fosters a friendly work culture with frequent gatherings, festive celebrations.

To apply, click on the “apply” button in the job advertisement or send your resume to [email protected]