Application Maintenance and Support (AMS) Management
1.Vendor management
Assist Application Support Manager in all aspect of AMS.
Work closely w..
Application Maintenance and Support (AMS) Management
1.Vendor management
Assist Application Support Manager in all aspect of AMS.
Work closely with vendor and various teams across organisation to onboard the vendor.
Work with vendors based on contractual obligations to ensure SLA are met, resolve issues in a timely manner to minimise downtime and disruption to the business.
Review vendors deliverables including classification of Change requests, Service requests, incident reports, monthly resource utilization reports, etc.
Ensure monthly reports are submitted by vendors on timely manner and review their performances, prepare monthly service reports to the management.
Ensure vendors adhere to processes and perform incident, release and change management.
2.End User Management
Work with applications users by answering their enquiries, understand the business requirements and prioritize issue and change requests.
3.Contract management
Monitor and track AMS contracts to ensure that applications are maintained and supported without any disruption.
4.Support procedure and standardisation
Work with Application Support Manager to execute the support procedure and standardisation.
Perform checks and compliances to Organization's Standard Operating Procedures related to maintenance scope.
5.Project Management
Manage and work with vendor or inhouse team to deliver change requests and enhancements to application in timely manners.
Business as Usual (BAU) Scope
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.
Understanding of business processes across applications and perform periodic review on knowledge based to ensure essential details are captured by AMS.
Providing essential support to applications which are not under the management of AMS.
Participate in DR exercises at organisational level.
Job Requirements
Degree in computer science, computer engineering or information technology
Good understanding of ITIL methodologies related to AMS such as incidents, problems and change management. ITIL certification would be an advantage.
Minimum 5 years in application maintenance and support, and vendor management
Minimum 2 years of project management.
Good communication skills to communicate with technical and non-technical stakeholders to understand their requirements and resolve issues.
Possess strong analytical skills.
Preferably with experience in logistic or port operation industry.
Display proactive and positive attitude.
Ability to manage collaboration and work closely within multi-culture environment.
Knowledge of the following skillset:
Unix, Redhat scripting
Programming language Java 8 and above
Knowledge of middleware e.g. Weblogic, Tomcat, SpringBoot
1. IT Technical Responsibilities
Maintenance, administration and monitoring of Servers
Perform Server administration and management of windows se..
1.IT Technical Responsibilities
Maintenance, administration and monitoring of Servers
Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
Maintenance/ Administration of Network Infrastructure
Maintain and update firewall settings
Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
Assist IT Manager in implementing information and cyber security and control structures
Handle system backup, storage management and system recovery.
Job Descriptions
Ensure the smooth running of Kiosk operations
Provide excellent customer service and ensure orders accuracy.
Work in a team to..
Job Descriptions
Ensure the smooth running of Kiosk operations
Provide excellent customer service and ensure orders accuracy.
Work in a team to attain high standards of product quality & service.
Able to work independently during off peak hours
Ensure that all in-store facilities conform to sanitary regulations and to ensure strict compliance with MOH’s legislation and Company’s policies and procedures.
Operation includes closing/opening & clean up
Perform other related tasks as assigned by managers and supervisors.
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for cu..
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
· Will be a bonus if candidate able to speak Mandarin/Korean
Experience
· Fresh graduates may apply with relevant education
· Preferably at least 1 year experience in customer service or F&B industry
Job Descriptions
Spreading the Mala Love: Welcome guests, take orders, and share your knowledge of our fiery flavors and customizable options.
Se..
Job Descriptions
Spreading the Mala Love: Welcome guests, take orders, and share your knowledge of our fiery flavors and customizable options.
Serving with Sizzle: Deliver steaming bowls of mala goodness, ensure tables are spic and span, and anticipate guest needs with a smile.
Mala Master Multitasker: Assist with ingredient refills, lend a hand in the kitchen as needed (chopping veggies, prepping ingredients), and embrace the hustle and bustle of a busy restaurant.
Teamwork Makes the Dream Work: Collaborate with our kitchen and service team to keep the mala magic flowing smoothly.
Job Requirements
O Levels and Above: We welcome applicants with O Levels or higher qualifications.
Language Skills: Ability to speak basic Chinese and English is preferred as you'll be working with a diverse team. Those comfortable in a Chinese-speaking environment are especially welcome.
A Zest for Customer Service: You're passionate about providing exceptional service and making every guest feel like family.
Mala Obsessed (Or Willing to Learn): You love mala or are excited to dive into the world of spicy cuisine.
A Team Player with a Can-Do Attitude: You're a positive, energetic individual who thrives in a collaborative environment.
Adaptable and Willing to Help: You're a flexible multitasker who's always ready to pitch in where needed.
# Bonus Flavor:
Previous Restaurant Experience: A plus, but not required – we're happy to train enthusiastic individuals!
Food Hygiene Certificate: A plus, if you do not have no worries. We will send you for course!
Benefits
A Fun and Rewarding Environment: Work with a team that shares your passion for food and hospitality.
Meal Perks: Enjoy delicious staff meals during your shift – try all the mala you can handle!
Opportunities to Grow: We're a growing company with opportunities for advancement.
Working Hours
10:00 to 21:30 will be 1.5 h break
10:00 to 21:00 will be 1 h break
11:00 to 22:00 will be 1 h break
10 hours per day / there is 5 day work week, 5.5 and 6 days
Senior Social Worker/Case Worker at Mobile Support Team (COMIT)
Full-time
Full-time
Senior Executive
Singapore, Singapore
Administrative / Clerical
2 weeks ago
SAMH manages the Mobile Support Team (MST), it is a community based allied health-led team which provides psycho-social therapeutic interventions for ..
SAMH manages the Mobile Support Team (MST), it is a community based allied health-led team which provides psycho-social therapeutic interventions for clients with mental health needs and support for their caregivers to maintain clients wellbeing in the community.
Purpose
Responsible for the provision of case management services and support for persons in recovery from mental health conditions/possible mental health conditions, and their caregivers.
Core Duties:
Case management, implement and coordinate follow-ups with case plans
Conduct home visits to clients and caregivers where necessary
Provide individual and family counselling, group work and support
Administrative support, to write case recordings, case reports and correspondence to agencies
Collect and verify client-related information and compile updated records for reporting
Outreach involvement, to conduct in-house and external talks, man information booths to promote SAMH services and to raise awareness of mental health concerns
To collaborate with and support other SAMH programmes or projects when required
Provide guidance for case management practices and facilitate the development of staff’s growth with agency
Other administrative and support duties assigned
Qualifications
At least a recognized Basic/Honours Degree in Social Work, Counselling or Psychology
3 to 5 years of direct case management intervention experience in social service/mental health setting, preferably in social or counselling work
Experience in supervisory role in the area of clinical management of persons with mental health conditions will be preferred
Effective communication and strong interpersonal skills
Able to communicate in English and Mandarin with the clients
Work Location
Blk 1 Maude Road, Singapore 200001
To apply, please email to [email protected]
Kindly be informed that only shortlisted candidates will be notified.
You will provide administrative support to the department. This includes managing front office, collating feedback and survey results, assisting in ha..
You will provide administrative support to the department. This includes managing front office, collating feedback and survey results, assisting in handling feedback and phone enquires, and tracking budgets. In addition, you will maintain proper record and storage of departmental data, documents, archives, collaterals and assets as well as provide assistance in coordinating events and activities organised by the department.
Requirements
Diploma/GCE ‘O’ Level with at least 3 years of relevant administrative or secretarial experience
Prior experience inhealthcare, hospitality or customer service industry will be advantageous
Self-motivated team player who is able to multi-task, work under pressure and within tight timelines
Possess good initiative, positive and friendly disposition
ITSM Principal Engineer , Service Management Specialist
Full-time
Full-time
Others/Any
Singapore, Singapore
Engineering
2 weeks ago
We are looking for a dedicated ITSM Principal Engineer with at least 2-3 years of experience in ITSM to join our growing team. In this role, you will ..
We are looking for a dedicated ITSM Principal Engineer with at least 2-3 years of experience in ITSM to join our growing team. In this role, you will be responsible for implementing and managing IT Service Management (ITSM) processes and tools to improve service delivery and support for our external clients. You will work closely with cross-functional teams to ensure best practices are followed and that our IT services align with business objectives.
Key Responsibilities:
Design, implement, and optimize ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting capabilities.
Collaborate with IT and business teams to define service levels, create service catalogues, and ensure compliance with agreed-upon service level agreements (SLAs).
Analyse service performance metrics and trends to identify areas for improvement and implement solutions.
Collaborate with the sales team to understand client requirements and demonstrate how our ITSM solutions can address their specific needs.
Prepare and deliver presentations, demos, and workshops to potential clients showcasing the capabilities and benefits of our ITSM tools.
Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
Assist in the development and maintenance of ITSM documentation, including process flows, user guides, and knowledge articles.
Participate in continuous improvement initiatives to enhance IT service quality and efficiency.
Job Requirements
Bachelor’s degree in computer science, Information Technology, or a related field.
2-3 years of experience in Design, Implement or operations of IT Service Management tools or a related role, with a strong focus on ITSM tools and processes.
Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
Understanding of ITIL (Information Technology Infrastructure Library) frameworks and best practices.
Experience with incident, change, and problem management processes.
Technical Service Engineer (Medical Non-Imaging Devices)
Full-time
Full-time
Others/Any
Singapore, Singapore
Information Technology
2 weeks ago
Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, t..
Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.
Duties of Technical Service Engineer:
Provide after-sales technical support for equipment installation and maintenance.
Offer technical guidance and consultation to customers.
Address and troubleshoot customer issues, ensuring timely solutions.
Document service activities and prepare detailed reports.
Requirements:
Minimum NiTEC in ELectrical or Mechanical Engineering
2 - 3 years experience in servicing Medical Non-Imaging Devices
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified
Receptionist Cum Admin Assistant |School | Yishun Ring Road
Full-time
Full-time
Junior Executive
Singapore, Singapore
Customer Service
2 weeks ago
The Services required are set out as follows:
Reception
Cover front desk customer service duties for Primary School and MOE Kindergarten.
An..
The Services required are set out as follows:
Reception
Cover front desk customer service duties for Primary School and MOE Kindergarten.
Answer phone calls, attend to walk-in visitors, takes messages, responds to enquiries and provide general useful information (in a dynamic environment where high calls volume can be expected during peak hours).
Maintain customer related information when required, eg phone log.
Communicate with teachers regarding parents’ feedback/ messages from phone calls or walk-in parents.
Handle daily varied demands and queries from parents/ students/ vendors/ staff etc.
Render first level assistance to walk-in students’ needs including attending to sick and injured students, early dismissals. To escalate such cases to other colleagues in the office immediately if it is beyond superficial cases
Handle/ support situation when student(s) vomited and soiled their clothes.
Assist students in times of need, e.g. handling lost & found items, change of uniform, contacting teacher/ parent, locating classroom.
Assist in receiving of goods and incoming mails.
Maintain tidiness of the reception area at all times.
General Administration
Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students.
Assist in the dissemination of information: school circulars, parents’ messages.
Inventory management of spare uniforms and first aid items.
Assist with the updating of Organisational Chart when new staff joins, or resigning staff leaves.
Assist with updating the attendance system on a daily basis, using the IT-enabled system of attendance tracking.
Any other duties assigned by School Leaders, Administrative
Managers (AM) or Operation Managers (OM), including supporting
Operating Theatre Executive Assistant (Specialised Support Services, Healthcare, West) #HCL
Full-time
Full-time
Senior Executive
Singapore, Singapore
Customer Service
2 weeks ago
Key Responsibilities
Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing..
Key Responsibilities
Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing system and are accurate and free from errors
Follow up with vendors, nursing, clinicians, or other disciplines’ colleagues for any charging issues
Follow up with patients or business office for billing issues
End-to-end process for purchases, including but not limited to obtaining quotation, raising purchase requests, arranging delivery, processing invoices and delivery orders for billing
Tracking consumption rates, contract balance values, and working with vendors, nurses and other operations colleagues for projection, top up or extension of Purchase Orders
Requisite, control and maintain utilization of office supplies in the assigned area
Assist nursing on their daily staff roster and to prepare OT final list for the Nurse Manager in-charge
Issue of lockers and resetting unused lockers in staff change room
Assist with the review and update of Standard Operating Procedures where applicable
Collate statistics/reports required by the department for purposes of cost containment or process improvements
Manpower management, including roster and leave planning for team members
Key Requirements
Good interpersonal and communication skills
Proficient in Microsoft Office Applications
Ability to multi-task, work independently and work in a team
Service-oriented and customer-focused
Independent with strong decision making capabilities
If you are interested in the position, do kindly drop your most updated resume to [email protected]
Location: Yishun
Working Hrs: 42.5hrs/weekly
Responsibilities:
1. Front desk customer service for Primary School and MOE Kindergarten
2. Answer phon..
Location: Yishun
Working Hrs: 42.5hrs/weekly
Responsibilities:
1. Front desk customer service for Primary School and MOE Kindergarten
2. Answer phone calls, attend to visitors, and respond to enquiries
3. Maintain customer information and communicate with teachers
4. Handle student needs, including first aid and lost & found items
5. Assist with receiving goods and mail
6. Assist with distributing brochures and information to teachers and students
7. Manage inventory of spare uniforms and first aid items
8. Update attendance system and organisational chart
9. Perform other duties as assigned by school leaders and administrative staff
Qualifications:
1.Minimum 3 GCE “N” Level Passes including English and Mother Tongue language.
2.Must be proficient in computer applications such as MS Word, MS Excel.
3.Possess customer service oriented disposition with good interpersonal and communication skills.
4. Shall have at least 3 years of relevant experience in administrative role and/or front desk reception, preferably with prior working experience in an educational institution.
As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspe..
As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.
You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.
Our glient is a global bank. They are looking for an entry-level Securities & Derivative Analyst to focus on processing orders and transactions fr..
Our glient is a global bank. They are looking for an entry-level Securities & Derivative Analyst to focus on processing orders and transactions from trading desks and branch offices in collaboration with the Operations - Transaction Services team. The primary goal of this position is to support the clearance, settlement, and investigation of client securities and derivatives transactions.
Duration: Till 30th November 2025
Key Responsibilities:
Perform trade verifications and ensure the accuracy of booking requests.
Generate and match trade confirmations using ISDA templates.
Complete settlement tasks, daily rate revaluations, and regulatory controls.
Coordinate transaction issues and collaborate with departments to find solutions.
Prepare and submit internal/external regulatory reports and participate in GL proofing exercises.
Key Requirements:
Bachelor's degree in Business, Accounting, or Finance or Diploma with relevant experience.
Understanding of Treasury products, accounting, and regulatory policies.
Ability to manage multiple tasks in a high-risk environment.
Strong proficiency in excel (pivot table, vlookup, macros) and excellent communication skills.
If you have what it takes, please send your resume to [email protected] or click APPLY NOW. For more information, please visit www.ambition.com.sg.
Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified.
Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospi..
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.
The work we do translates into lasting memories and moments that shape our guests’ experience of the city. You will be directly involved in Making Our City More Lovable, through everyday opportunities for intentional hospitality.
Our hourly rates commensurate with your experience and familiarity with the role.
Join our Telegram channel to stay updated on our latest part-time opportunities https://t.me/tlbgcareers!
Customer Service, Call Center
12months initial contract
Pasir Panjang, SG
•Attend and respond to incoming Calls, Emails and Call-Back requests, ..
Customer Service, Call Center
12months initial contract
Pasir Panjang, SG
•Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels and to deliver pleasant Customer Experiences
•Follow-up on all outstanding incidents/cases
•Logged all calls reported into the case management system.
•Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
Requirements:
•Minimum 1 year of call center experience
•Having good communication skills (speaking and writing)
•Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
•Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
Cheong Kar Chun