Major Duties and Responsibilities :

. Track and Trace shipments

. Prepare, handle, and process documentation - including house and master air waybills, commercial documents, and customs/regulatory documents

. Accurate and timely data entry into our operating system

. Dispatch freight

. Communicate effectively and timely with customers, vendors, other offices worldwide, and co-workers through high volume of email, phone, instant message, and in person

. Monitor internal / customer reports

. Contribute to maintaining strong vendor relationships - customers and others

. Maintain compliance standards at all times - including internal policies and procedures, external government regulations, and customer requirements

. Meet key performance indicators in support of department, branch, product, and company goals

. Desire to understand overall department process flow and constantly seek opportunities for improved efficiency

. Escalation of problems to Management when necessary

Qualifications :

. Applicant needs to be detailed-oriented and able to work in a team environment

. Applicant must possess the ability to multi-task, and have excellent time management skills

. Additionally, applicant needs the ability to work with data to identify issues, and support operational improvement

. Good organizational and communication skills are essential

Minimum Qualifications :

. Fluent in English

. Proficient with MS Outlook, Excel and Word

. Strong organization, time management, and communication skills

. Ability to think critically and multitask

. Effective interpersonal skills-including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing

Support in implementing Dementia Singapore Ltd (DSG) palliative care initiatives. Roll out a palliative care framework that enables DSG to embrace palliative care principles and practices across the care services. Support DSG frontline staff to have palliative care capabilities and support in consolidating palliative care knowledge and resources.

Responsibilities:

• Assist the Team Lead in the development of a palliative care framework, its implementation and review of practices.
• Assist in the development of palliative care resources that benefit the community care sector at large.
• Provide clinical support to persons living with dementia and carers to improve their well-being, especially towards the advanced stage of dementia.
• Support DSG frontline staff in palliative care, especially in end-of-life care.
• Conduct case assessments and formulate Individualized Care Plans for persons with dementia and their carers.
• Provide interventions such as psychoeducation, behavioural management, meaningful engagement, supportive counselling, and service referral.
• Conduct Advance Care Planning (ACP) with persons with dementia and their carers.
• Liaise and collaborate with multidisciplinary professionals and external service providers for holistic care management.
• Provide case recordings and relevant documentation.
• Participate in team meetings and case conferences as required.
• Assist in preparing data and statistics for programme evaluation and reporting purposes.
• Any other duties as assigned.

Requirements:

• Degree in Allied Health / Social Work
• Prior working experience in community palliative care and dementia care.
• Familiar with the person-centred approach to dementia care.
• Experience in providing support to people with advanced dementia and their carers.
• Good team player and interpersonal skills.
• Good oral, written and communication skills.
• Able to work independently and with the team to achieve optimal care outcomes.

The Role of Customer Service Officer in Alaska Pte Ltd primarily involves providing customer service and after sales support to customer and dealers for technicians servicing and installations support.

• Liaise with customers who have purchased ceiling fans online, providing excellent after-sales support.
• Coordinate and arrange delivery and installation services for customers, ensuring a seamless experience.
• Collect and collate necessary information regarding the customer's location for efficient installation.
• Proactively contact customers requiring servicing appointments, assist in scheduling, and coordinate with technicians.
• Perform accurate data entry tasks to maintain organized customer records and service history.
• Generate and issue quotations and invoices promptly, ensuring clarity and accuracy in all financial transactions.

Any other administrative tasks that directly or indirectly contribute to the sales team morale and performance

Requirements:

1. Excellent communication skills for effective interaction with customers.
2. Strong organizational abilities to manage installation schedules and service appointments efficiently.
3. Detail-oriented approach for accurate data entry and documentation.
4. Customer-centric mindset with a commitment to delivering exceptional service.
5. Ability to work collaboratively with installation teams and technicians.
6. Proficient in using relevant software for quotation and invoicing purposes

Are you a go-getter with a passion for sales and results? Do you love building relationships and helping clients achieve their goals? If so, we want to hear from you!

We are looking for a highly motivated and experienced Client Management Executive (CME) to join us on our mission to save lives through education. The CME will be responsible for overseeing the efficient operation of courses and maintaining strong client relationships.

In this role, you will be responsible for:

• Handling sales inquiries and course-related questions from clients.
• Cultivating and maintaining strong client relationships, both with corporate and individual clients.
• Meeting client response and follow-up targets to ensure a high level of customer satisfaction.
• Facilitating and scheduling course registrations, ensuring smooth enrolment processes.
• Providing funding advice to clients and assisting in the submission of funding applications where applicable.
• Coordinating the allocation of trainers for courses, ensuring effective utilization of resources.
• Preparing and sending invoices to clients for course fees.
• Ensuring that clients receive course certificates in a timely manner.

If you are looking for a challenging and rewarding career opportunity, this is the role for you!

What you will get:

• A competitive salary and benefits package.
• The opportunity to work with a team of talented and passionate professionals.
• A chance to make a real difference in the lives of our clients.
• The opportunity to grow and develop your skills.

What we are looking for:

• Excellent client relationship management skills.
• Proven experience in dealing with both corporate and individual clients.
• Effective time management and organizational skills to handle multiple tasks efficiently.
• Strong communication skills, both written and verbal, with the ability to engage effectively at all levels.
• Familiarity with SSG training fund schemes is a plus.

If you are ready to take your career to the next level, apply today!

To apply, use our online application form here.

https://forms.gle/i5m57Y7zgv2bQJNc7

Be sure to get your resume and photo ready for upload. We look forward to hearing from you!

Job Description

The person is responsible for communicating with the customers/distributors on the solution needs and after-sales needs.

The job will require providing the quotation, sales follow, sales forecast,and sales presentation.

Generate and review sales quotations,order processing and invoicing.

Review customer sales orders,proposals, purchase orders, andrelated information.

Preparation of documents for sales operations, customer-related reports to management, sales and customersas required.

Generate price list for sales team,based on information from principals.

Monitor & update sales team with relevant information from principals.

Effectively engage with externalcustomers, suppliers, financiers andinternal colleagues including shipping,finance, technical, service, sales andmarketing, as required.

Provide admin support where necessary. e.g. filing, data entry,retrieval of documents, or any other duties assigned.

Job Requirements

Two years of relevant working experience in a manufacturingenvironment.

Excellent communication andinterpersonal skills.

Able to multi-task and work withminimal supervision.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

As a valuable member of the SCH family, you are an integral part of the care team for rehab and sub-acute patients. You will assist the nursing staff in administrative duties, basic nursing care and infection control practices for an assigned group of patients. You will perform housekeeping duties, which includes ensuring a clean and tidy ward environment, as well as the maintenance of the ward inventory.

• GCE “N” Level
• A recognized Certificate in Health Care (Inpatient)
• Comfortable with shift work (3-rotating shift) and open to deployment within 3 work sites under SingHealth Community Hospitals
• Uniform required
• Passion to serve the community

Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Basic Up to $3300 (depends on experience & qualification)
• OT (20-30 hrs monthly)
• Perm role with 14 days A/L, AWS, Bonus, medical insurance
• Mon – Fri / 9am – 6pm
• Location: Sembawang

Job scope & Requirements:

• Install, overhaul, troubleshoot semiconductor robots (cleanroom environment)
• With Nitec/ Diploma in Electronics/ Mechatronics
• 1-2 years of experience in semiconductor/ robotics
• Able to support OT/ emergency call back when needed

For consideration, kindly submit your CV by clicking “APPLY Now” or email to [email protected]

**Only shortlisted candidate would be notified**

Teo Hui Yee | R22105757

Responsibilities:

• Knowledge in supporting Office 365
• Knowledge in support on premises Exchange Hybrid Servers
• Knowledge in supporting Azure AD Connect
• Able to support after office hours if required.
• Strong analytical, problem solving and troubleshooting skills
• Demonstrates good spoken and written communication skills

Requirement:

• Diploma or degree in Computer Engineering/Computer Science or Information Technology or related qualification
• IT certification or related qualification
• Min 3 year relevant experience.
• Strong problem-solving skills.
• Good communication skills.

Job Description

• Handling of incoming requests/enquiries from customers via telephone, email, online chat, or any platform to provide support and information on buffet menu or service.
• Uses knowledge of buffet order, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or servicing; following up to ensure resolution.
• Liaise with delivery team to address customer request and concerns with regards to delivery.
• Performing general administrative tasks
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Communication skills - ability to communicate to all organisation levels in English & Mandarin to communicate with Mandarin speaking counterparts.
• Customer service experience required.
• Excellent communication skills including active listening.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to work on weekend and public holidays (when necessary)
• 5 days work week with rotating shift, have to cover one weekend per month
• Attractive incentives

Pharmacy Technicians assist Pharmacists in all aspects of the Pharmacy’s daily operations.

Job Responsibilities

• Prepare and distribute drugs to patients, treatment rooms and other departments, under the supervision of the Pharmacist
• Co-ordinate Pharmacy functions and services daily, including billing/ administrative documentation, general housekeeping, inventory management and equipment maintenance
• Assist in the training of new pharmacy staff and guide/ supervise Pharmacy Assistants in their duties and responsibilities
• Participate in department projects and activities as assigned

Job Requirements

• Possess a Pharmacy Technician Course Certificate issued by the Pharmaceutical Society of Singapore, or an equivalent Diploma from a recognised Polytechnic in Pharmaceutical Science
• Fresh Diploma candidate from Pharmaceutical Science are welcome to apply
• Relevant working experience in Healthcare would be an added advantage
• Good communication and interpersonal skills
• Able to work in a busy and fast pace environment

Job Highlights

HIGH PERFORMANCE MONTHLY INCENTIVE ($$$)

HIGH ATTRACTIVE INCREMENT ($$$)

HIGH OVERTIME PAYOUT ($$$)

Working Hours - Full Time

- Monday to Friday – 9am to 6pm

- Saturday - 9am to 1pm

Salary

- From $2,600 and Above

Job Description

- Software Training Provided

- Basic Daily Administration Support

- Vehicle accident reporting related matters

- Booking appointments

- Handling of car servicing related matters

Working Location

East - Bartley Biz Centre

15 Kaki Bukit Road 4, #01-32, Singapore 417808

Central - Sin Ming Drive

160 Sin Ming Drive, #01-13, Singapore 575722

Overview

Admission and Service Centre (AASC) has a team of financial counsellors who provides timely and accurate financial estimates information on patient’s hospital stay based on treatment or procedure. The role requires you to conduct bedside financial counselling for admitted patients in a consistent and comprehensive manner on estimated/ interim/ finalised medical cost. You will need to assist patients to understand and source for their financing options to reduce their upfront cash burdens by empowering patients to make informed decisions on the level of medical services based on their affordability.

Job Responsibilities

You will be responsible for the following:

Financial Counselling /Admission

• Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
• Assist patients to complete the various modes of payment forms.
• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

Patient Billing Matters

• Assist patients/NOK in their billing enquiries.
• To collect deposits, payments and handle any outstanding bills for eligible patients, or for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
• Perform settlement for NETS / Credit Card transactions daily for patient outstanding payments.

Handling and processing of National forms (NEFR/MCAF/MT)

• To be able to explain and advise patient and their NOK on the various forms and the necessary proof of documentation needed.
• To ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.
• To ensure SAP system is updated whenever these forms are consented by patient.

Other Responsibilities

• Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.
• Reply emails received in the AASC email account daily.
• Ensure all e-BARFs and merge request cases are raised timely and correctly within the department.
• To manage the department supplies inventory.
• Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Strong analytical, communication and interpersonal skills with positive “can do” attitude.
• Team player with natural ability to interact with healthcare team of all levels.
• Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Able to perform 3 rotating shifts (includes night shifts, weekends, and public holidays).

Our client is a MNC, specialising in comestic and hotel products. Due to business expansion, they are looking for Customer Care Specialist to join the company.

Customer Care Specialist

• Issuing Purchase Orders to the suppliers
• Issuing related invoices to the clients
• Take care of the full order cycle and issuing all the related documentattion through the company's ERP software
• Maintaining the communication with the supplier and the clients/distributors
• Handling communication and documentation with forwarders and suppliers
• Taking care of gathering forecasts from clients and prepare reports for the operation manager for stock planning

Requirements

• Good communication skills required
• Previous working experience in operations and related field

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd.

EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

You will be part of the SNEC (Main Centre) Optometry Service Team, providing quality eye care to complement doctors' clinical management of patients. With opportunities to explore areas in low vision, primary eye care, and specialty contact lenses, you will be equipped with relevant skillsets to perform ocular examinations and provide counselling to patients.

Job Responsibilities:

• Perform objective and subjective refraction
• Conduct basic binocular vision assessments, such as cover test and ocular motility test
• Perform preliminary examinations, such as colour vision and pupillary assessment
• Educate patients on vision status, proper vision care, and usage of various optical aids

Job Requirements:

• Diploma/ Degree in Optometry with 3 years of relevant experience
• Registered with the Singapore Optometrists and Opticians Board
• A team player with excellent interpersonal skills
• Able to work proactively and independently
• Willing to work at other clinics when required

Brief description of the Restaurant

Simple yet inspired small-plates. Modern Mediterranean Cuisine

Ranked #63 of Asia's Best Restaurants

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

Join our Consumer & Community Banking (CCB) Production Management, Operations Technology Mission Control (MC) team, where we manage critical Digital applications round the clock. Our team, spread across Columbus/Houston and Singapore/India, is responsible for monitoring CCB applications and managing production. As part of our Application Support team, you'll use your creative and critical thinking skills to maintain crucial application systems, collaborate on diverse projects, and gain exposure to software development, testing, deployment, maintenance, and improvement in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose

As an Applications Support, Associate in the Consumer & Community Banking (CCB) Production Management, Operations Technology Mission Control (MC), you will be entrusted with end-to-end monitoring responsibilities of the CCB applications. You will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You will work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. This role provides an opportunity to develop professionally and to grow your career in any direction you choose.

Job responsibilities

• Provides end-to-end application support for Digital applications on premise and Cloud (AWS)

• Focuses on quick incident mitigation primarily to reduce downtime for customers

• Monitors changes going into the environment while ensuring system stability

• Provides onsite technical leadership and decision taking for quick service restorations

• Drives Technical Bridges with information from monitoring and other specific tools

• Takes key decision in terms of failovers, isolating DC and preserving customer experience

• Performs targeted flow-triage during major incidents using tools expertise

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines

• Minimum 5 years of Applications Support or related experience

• Basic knowledge of application development – Java/Python

• Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows

• Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture

• Good communications skills – managing global bridges/ writing executive notifications

• Experience working with geographically distributed and culturally diverse work-groups

• Hands-on with technical operations – high pressure shift environment

• Ability to multi-task (e.g., listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands

• Ability to provide weekend support as part of shift based coverage

Preferred qualifications, capabilities, and skills

• Retail/Payments in digital banking experience

• Customer-centric - preferable from technical support roles and/or professional services

• AWS/Kubernetes/GCP/Cloud Certifications

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=0ea8cbe4ad2a4da18d8c3439fc6910dd

Info can be shared: -

• Basic Up $3000 + AWS + VB
• Freight Forwarding Services
• CIAS Cargo Changi (East Area)
• 5 Days, 9:00am - 6:00pm

Your Responsibilities: -

• Cargo booking, planning and closing to achieve maximization of cargo space & loading
• Planning and attending to customer complaints, claims and tracing
• Prepare Cargo Sales Report (CSR), airline daily reports, data entry, quotations and telesales
• Liaise with several parties to ensure cargo submitted according to IATA regulations

You will need: -

• Minimum 1 year of customer service experience in Supply Chain / Logistics industry

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

To handle inbound calls and assist customers to make service
appointment via e-booking system
• Conduct outbound calls and making appointment booking for
customers to visit the service center.
• Communicate politely and timely with customers on their
enquiries, requests and/or complaints via phone channels and
convert each engagement into a positive customer experience.

Requirement :

Minimum 2 years working experience in relevant customer service

industry.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

This position reports to the Floor Manager. Service Associates will need to prepare drinks, serve foods and provide customer service.

Service Associate work in a team-oriented environment with other service crew staff members.

To be involved in:

1. Interact with customers & respond to customer enquiries

2. Maintaining stock & inventory and notifying management when the stocks are running low

3. Assisting in the bar area to help fulfil orders that includes serving food to customers

4. Keep work areas and customer areas clean and organized. This include washing of toilets, mopping of floors, cleaning the bar area, disposing of the rubbish and washing all the dishes.

5. Occasional mascot costumes and clown makeup.

6. Active participation in inventory planning process, including managing inventory and stocks ordering

7. Gain experience in supporting Floor Manager on ensuring smooth operation flow

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Highlights:

• Basic up to $3000 + AWS + VB
• Monday to Friday 8.30am to 5.00pm
  Alternate Saturday 8.30am to 1.10pm
• Changi Cargo Megaplex
• Freight Forwarding Company
• Full training is provided
• The company will sponsor candidates to take external courses

Job Responsibilities:

• Address inquiries, complaints, and requests from overseas agents/customers promptly and efficiently.
• Create delivery orders and ensure accurate and proper import documentation.
• Verify deliveries to ensure they reach the correct recipient and obtain proof of delivery.
• Ensure all documents are accurate and in order before requesting for permit declaration.
• Handle multiple tasks simultaneously while coordinating shipments.

Job Requirements:

• Proficiency in MS Office (Word, Excel, PowerPoint) & equipped with IT skills will be preferred
• At least 1 Year(s) of working experience in this field will be advantageous
• Able to work alternate half Saturdays

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Ian Gan Zhi Shen | EA Personnel No.: R21102913

JD1138

Job Highlights

• Attractive Remuneration Package
• 5 weeks paid annual leave
• Career growth opportunity
• Flexible working hours

Job Description

Responsibilities

• To teach Chinese language enrichment lessons using specially designed teaching materials to children aged 3 to 16

• To plan and assist in new course curriculum development

• Assist with administrative tasks at the centre

• Establish good rapport with both students and parents, discuss and communicate students’ progress with parents

• Be sensitive, caring and attentive to students’ needs and well-being

Requirements

• Have a passion for teaching and interacting with children and parents

• Patient, responsible, cheerful and positive-minded

• Good interpersonal skills (in both English and Mandarin)

• Able to work during weekends

What we offer

• Attractive remuneration package

• Career growth opportunities

• Comprehensive and structured training provided

• Staff incentive

• One year 5 weeks fixed annual leave

• Flexible working culture

• Medical and dental benefits

• AWS & Performance bonus

• Long service award

• Lunch provided on weekends

Shift Timings (Weekends/PHs shift):

- Week 1: Mon 12.30-10pm/Tues OFF/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat 7am-4.30pm/SUN OFF

- Week 2:Mon 8am-5.30pm/Tues 8am-5.30pm/Wed OFF/Thurs 8am-5.30pm/Fri 8am-5.30pm/Sat OFF/Sun 9am-6.30pm

- Week 3: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs OFF/Fri 10am-7.30pm/Sat 10am-7.30pm/Sun OFF

- Week 4: Mon 10am-7.30pm/Tues 10am-7.30pm/Wed 10am-7.30pm/Thurs 10am-7.30pm/Fri OFF/SAT OFF/Sun 12.30-10pm

Job Responsibilities

· Ensures highest standard of service delivery to our customers.
· Respond and react in a timely manner to escalate fraud / scam service request.
· Investigate transactions flagged as suspicious timely.
· Maintains confidentiality of the Bank’s customers and data.
· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
· Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.
· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
· Uses technology and system tools as directed and within established guidelines.
· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
· Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.
· Fresh graduates are encouraged to apply.
· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
· Possess good command of written and spoken English.
· Good analytical skills; passion for working and is good in working with numbers.
· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
· Passion for working, responsible and with good working attitude.
· Proficient in PC skills including MS Office applications.
· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

About Us

Quintessential Education (QE) is Singapore’s leading provider of pre-tertiary academic programmes and university admissions advisory for IGCSE and IB students. Over the past 9 years, we have built a presence amongst local and international students in Singapore and are launching into the next phase of explosive growth with a thriving demand from them.

This is only possible with the right people. We are looking for someone who can help with Chemistry tutoring for IB, IGCSE and MYP.

We want to approach education in a way that only QE can--change the game, redefine the medium, make students the priority, and ultimately, let our results and service show for themselves. Read more about us at www.qeducation.sg.

Job Responsibilities

The Tutor is to conduct the duties in a professional manner as follows:

To provide guidance, review, and relevant help to every tutee in a professional manner.

Requirements

• Excellent verbal and written communication in English
• Tutors should have relevant experience teaching Chemistry at IB, IGCSE and/or MYP level
• Fresh graduates are welcome

Required Traits

• Good attitude and sense of responsibility
• Keen eye for detail
• Ability to teach both individual and group classes
• Able to create English resources

Benefits

• Dental and Medical benefits
• Professional Development Fund (for professional training and skills upgrading)
• Hybrid work arrangement possible after training period (first 3-6 months of employment)

Work Schedule

• 5 days per week (including minimum 1 weekend)
• Weekdays 11- 8pm, Weekends 11- 8pm (timings are negotiable)

Expected Start Date: 01/03/2024

Job Types: Full-time, Part-time available

Salary: $4500.00 - $6000.00 per month, depending on experience

COVID-19 considerations: As per MOH guidelines