• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable contract
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

To access our PERSOLKELLY GO Jobs App, please click on the following link: https://go.persolkelly.com/job...

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Responsibilities:

• Determine market needs and potential in assigned verticals' key accounts.
• Examine customer demands to identify current trends, dynamics, and market moves.
• Create sales quotations, tender documents, drawings, visualizations, and mock-ups for design development.
• Conduct basic risk assessments and set operational policies, standards, and procedures into action.
• Provide administrative assistance for project management processes.
• Manage customer relationship management issues and examine client information and needs to strengthen customer connections.
• Provide logistical services that satisfy the needs of customers.
• Suggest strategies to close gaps and shortcomings in supply chain operations.
• Create plans for implementing new logistical solutions.
• Gather knowledge about the most recent technological trends.
• Determine the most recent technological advances and how they might be used to the logistics industry.

Requirements:

• Degree in any discipline, preferably from local recognized education institution
• With 1 – 2 years of sales analyst/ business analyst or sales support experience

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

. Handling of customer LCL / FCL bookings and handle nomination accounts

. Coordinate and arrange Import / Export shipment delivery

. Closing / Finalizing of job files

. Handle customers’ enquiries

. Liase with customers’ and internal department to

execute customers’ instruction

Requirement

. Minimum GCE ‘O’ Level

. Good interpersonal and able to interact with all level

. Prefer 1-2 years experience in freight forwarding & consolidation

Role & Responsibilities

• Generate quotation/ RFQ/ web quote etc
• Process order entry, delivery notes, invoices, credit notes
• Handle rescheduling requests and customer complaints
• Ensure smooth and successful order fulfillment
• Participate in local or overseas trade exhibitions
• Any Ad-hoc tasks that may be assigned as and when required.

The Talent

• Diploma with min 2-3 years of relevant experience
• Experience in Electronic industry would be highly preferred
• Able to work independently with dynamic personality

Please kindly send in your updated CV (please include your current salary package with full breakdown and expected salary) to [email protected]. Your interest will be treated in strict confidence.

People Profilers Pte Ltd

DID: 6950 9738

http://www.peopleprofilers.com

Lim Yi Tian, Candy

EA License No. 02C4944

Registration No. R1109829

Our client is a Global MNC in the aerospace industry, one of the leading players in the Manufacturing sector. Due to business needs, they are now recruiting an Customer Account Executive to support their Customer Account Team. They are located in the East

Responsibilities:

• Assist Customer Support Manager and Business Development Directors with account-related problems.
• Skilled in providing aftersales support: creating sales quotes, following up until deals close, and generating routine reports like Customer Status and Monthly Sales Reports.
• Handle customer queries or complaints professionally, finding timely solutions and involving all parties for resolution.
• Communicate regularly with external customers, fostering positive relationships.
• Collaborate with internal teams for account issues, attend meetings for job initiation and completion, and assist with ad-hoc reports.
• Manage shipping, invoicing, and logistic coordination.

Requirements:

• Min 1 year relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No.: 19C9682
EA Personnel No.: R21101676
EA Personnel Name: Ng Zhi Qing Alethea

• Required skill(s): Electrical, refrigeration and/or Mechanical Engineering knowledge.
• On Site Field Service Job.
• Willing to do hands-on technical work.
• Perform temperature & humidity calibration for chambers & ovens.
• Keen to learn technical skill.
• Proficient in Microsoft Excel.
• Possess Class 3 driving licence.
• Good in spoken/written English.
• Entry level is welcome to apply.
• Singaporeans.

Role: Application Support Lead

Experience: 10+ Years

Responsibilities:-

• Drive the team to monitor, triage and resolve the incidents and service requests raised by the user for timely response and resolution in production support environment.
• Troubleshooting skills for resolving issues/incidents and requests raised by users in a production support environment.
• Maintain a comprehensive understanding of the landscape of services across domains.
• Refine realtime observability and metrics to improve visibility of the full stack environment.
• Design and configure DevOps pipeline working with the Client and Project teams.
• Define, articulate, and drive automation activities.
• Acts as SME to senior stakeholders and /or other team members
• Responsible for ensuring that project SLAs and KPIs are met.
• Identify and define necessary system enhancements, including using script tools and analyzing/interpreting code.
• Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.
• Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions.
• Drive the major incidents (P1/P2) to closure following the major incident management process of the customer.

Experience:

• 10 - 14 yrs experience in application (L2) support.
• Experience in ITIL processes.
• Experience in Microservices, Docker, Github, Jira.
• Experience in PagerDuty, SumoLogic.
• Strong understanding of AWS Cloud services.
• Building and maintaining tools to automate application deployment, performance tuning and monitor operations.
• Hands-on experience with scripting languages such as Ansible, Terraform.
• Strong implementation experience using Continuous Planning, Integration, and Deployment tools like GitHub and Containerization technologies like Docker, Kubernetes etc.
• Good communication skills and ability to articulate technical issues/requirements.
• Functionally decompose complex problems and identify solutions and understand the system interdependencies and limitations.
• Drive the team to ensure that the day to day issues are logged and addressed promptly and create/track the progress of incidents, service requests and problem tickets and meet SLAs.
• Work with customers in providing updates to the queries and driving reviews and discussions on incidents/issues and weekly/monthly governance.

Responsibilities

• Host & greet guests in a warm and friendly manner
• Well-versed with outlet’s products and services
• Provide high standard of service through active interaction with guests
• Adhere to the operations and procedures; and suggest improvements for the betterment
• Understand POS/ordering to ensure smooth operation.
• Take note of issues raised by restaurant/bar guests and escalate issues to immediate superior for resolution as soon as possible
• Assist Outlet incharge to promote specific menu/services.

Qualifications & Requirements

• Able to build good working relationships and deal with different types of individual
• Self-motivated, reliable, and able to deliver results with minimal supervision
• Possesses a positive and confident personality
• Good communication skills and Service Oriented

• Create a warm and welcoming environment where infants feel safe and secure.
• Holds 3Rs (Respect, Reciprocal, Responsive) when engaging with infants.
• Support age appropriate and holistic development with infants through interactive and stimulating activities.
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and Participate in parents’ discussion groups.

· Job Requirements:

• Minimum with a Higher Certificate in Infant Care(HCIC), Advanced Certificate in Early Years (ACEY), Certificate in Infant/Toddler Care + Early Years Development Framework (CITC+EYDF)
• Good communication and interpersonal skills
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.
• Locations: East / North region

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Key accountabilities

• Provide imaging services to patients as requested by referring physicians or as allowed by statutory regulations and according to acceptable and standards.
• Familiarize oneself with the usage and correct handling of the imaging equipment to avoid incorrect usage.
• To conduct necessary quality assurance tests before equipment is used on patients.
• To participates in quality improvement projects that will ensure continuous improvement in quality of work.
• Work closely with nurses and support staff to ensure patient care is met.
• Provide quality customer service to patients.
• Ensure compliance with the radiology safety policy.
• Work closely with Picture Archiving and Communications systems (PACS) administrator to ensure studies are sent and stored in the PACS correctly without errors.
• Other assignments as when required.

Qualifications & Experience

• Diploma / Bachelor Degree in Radiography or related field
• AHPC registration / Pre-registered / Registrable

Interested candidates can write in to Ann at [email protected]

Recruiter Ref Code: #HGA

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Job Description

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

Job Requirements

• Comfortable with handling customers face to face
• Comfortable to stand and walk for long hours on the job
• Able to start work immediately or within a short period
• Able to work on weekends and public holidays

Interested candidates can write in to Ann at "[email protected]"

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Job Responsibilities:

• Provide Level 2 support to all IT hardware and Network related matters
• Ad-hoc projects assignment and fulfillment
• Review and improve processes pertaining to Infrastructure related services
• Develop and build quality Service document and procedures
• Enhance and establish Knowledge Management with ITIL as framework
• Handle and coordinate IT system procurement
• Assist in Annual Maintenance of Data center
• System Deployment
• Assist in Data backup and restoration
• Coordinate with vendor on network/hardware/software related matters
• System/network troubleshooting and rectification
• Assist in Annual system Audit
• Asset management
• Any Ad-hoc duties as assigned

Job Requirement:

• Minimum Diploma in related fields
• At least 3 to 7 years of relevant work experiences
• Ability to communicate with people of various levels
• Knowledge in MS office, Printers, MFP, MS Operating systems, Active Directory
• Requires Networking knowledges
• Microsoft certification will be added advantage
• Hands on and a team player
• Strong Problem solving skills.

Others:

• Working Location: Bulim Walk (nearest MRT: Boon Lay)
• Mondays - Fridays: 8:00am to 5:30pm
• Uniform & Lunch provided
• Company transportation at various pickup points (Northern & Western areas of Singapore)

Our client, a leading bank in Asia, is currently seeking a dedicated Client Account Manager to join their team.

about the role

• Act as a liaison between customers and the bank, ensuring a seamless communication channel for addressing concerns and resolving issues.
• Engage with customers to gather feedback, understand their experiences, and identify areas for improvement in service delivery and quality assurance.
• Develop and implement effective service recovery strategies to address customer complaints and dissatisfaction promptly.
• Create and maintain a system for tracking and analyzing customer complaints, identifying root causes, and implementing corrective actions to prevent recurrence.

skills and experience required

• Minimum degree in any discipline.
• At least 3 years of experience in service recovery / quality assurance would be advantageous.
• Strong analytical and problem solving abilities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Descriptions:

• Plays a central role in providing nursing care to home care patient
• Perform basic nursing procedure like NGT insertion, Wound dressing, suctioning, injection and urinary catheterization
• Medication Management

Job Requirements:

• Singaporeans Only
• Registered with Singapore Nursing Board
• Diploma in Nursing/ Degree in Nursing
• At least 2 years of nursing experience
• Proactive and self motivated
• Monday to Friday
• 9am to 6pm

Interested applicant please check out Aber Care website for more details email us at [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA | Registration No. R24119504

[Company Overview]

Join a maritime industry leader with a legacy since the late 1900s, integral to Singapore's growth as the world's busiest container transshipment hub. With a global presence spanning more than 10 countries across Asia, the Middle East, Europe, and the Americas, our client is at the forefront of providing integrated marine services. These encompass pilotage, towage, and offshore wind farm crew transfer, catering to sectors such as ports and terminals, oil and gas, shipping, and renewable energy. With a dedicated team of 1,800 employees, this organization is committed to excellence in maritime operations.

[Team Environment]

As a Senior Executive (Business Support), you will play a pivotal role in both the Regional Business and Operations Department (RBOD) and the CEO's office. Reporting directly to the CEO, you will collaborate closely with regional heads, contributing to the seamless functioning of the RBOD. This role demands versatility as you provide executive support to the CEO, acting as the primary point of contact and efficiently managing diverse responsibilities within the dynamic maritime sector.

[Job Responsibilities]

In the RBOD, your role involves diverse responsibilities ranging from supporting commercial tenders and project bids to conducting market research and preparing marketing materials. You will be a key contributor to events and programs, coordinating client visits, and managing administrative tasks. Simultaneously, in the CEO's office, you will be the linchpin, handling secretarial and administrative duties, managing calendars, and coordinating travel arrangements. Your duties will extend to liaising with internal and external stakeholders, demonstrating your multifaceted skill set.

[Role Requirements]

The ideal candidate will hold a Diploma/Degree in Business Administration or a related field, bringing a minimum of 3 years of experience in secretarial or corporate support roles, with a background in procurement, sales, and marketing. Proficiency in Microsoft Office applications, excellent interpersonal skills, and the ability to work independently are prerequisites. Your detail-oriented approach, ability to handle sensitive information with discretion, and adeptness at multitasking in a fast-paced environment will be key to success in this role.

Job Description

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Foster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Qualifications

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

• Great working environment and collaborative members
• Opportunity to work with an experienced engineering team

About Our Client

Our client is a third party maintenance company delivering IT Hardware Maintenance services to the Financial Services and Telecommunication marketplaces.

Job Description

• Install, troubleshoot, and maintain client enterprise servers (e.g., HP/Dell/IBM/Lenovo Servers).
• Identify, analyse, and repairs hardware failures.
• Determine and recommend which product or services best suitable to the customers' needs.
• Relies on your expertise and judgment to plan and accomplish goals.

The Successful Applicant

• Possess positive attitude, strong analytical and critical thinking skills.
• A self-starter who is able to work independently without supervision and within a team environment.
• A professional demeanour and the ability to develop effective working relationships with end users and stakeholders.
• Hardware Breakfix Hands-on replacement working experience. - IBM Blade Center, HP BL/DL/ML series, Dell PowerEdge series.

What's on Offer

As a growing company with a tightly-knit team, they respect and listen to all the employees. You will get the chance to make an impact by having your voice heard by everyone. You will get the chance to enjoy a high level of autonomy at work.

1. Stakeholder Engagement

• Establish strong rapport and close communications with Partners through an integrated Account Management approach
• Work with Partners to drive plans that support their aspirations and development and facilitate collaborations with relevant stakeholders (internal and external)
• Support Partners on operations-related matters, including implementation of services / initiatives, compliance with licensing and service requirements, and feedback management

2. Programme Management

• Support capacity development of Home Care and Centre-based services
• Support management of programme deliverables, track progress and ensure compliance to development of programmes and implementation timelines
• Assist with driving improvement in operational processes as well as delivery of care services

3. Sector Operations Administration

• Review data from progress reports and develop insights on trends in utilisation of programmes / services
• Assist Partners to source for funding and resources from relevant teams and agencies (including working with them to craft proposals, if necessary) to support growth plans
• Assist in other responsibilities arising from new developments in programmes / services

Job Requirements:

• Degree in any discipline
• Minimum 5 years of relevant healthcare experience
• Candidates with experience in project management and stakeholder engagement are preferred
• Competency in basic statistics and MS Office applications
• Possess strong interpersonal skills & ability to work with diverse groups of people
• Knowledge in geriatrics and community services
• Ability to work independently to help drive projects, with demonstrated adaptability and learning agility in a dynamic environment
• Strong organisational skills in communication, time management, analytics, critical thinking and problem-solving are necessary
• Ability to use local language and dialects would be an advantage

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

We are seeking for a detail-oriented individual to join our audit and assurance team. As an audit support associate, you will be required to type and format company documents from financial statements and reports and check all documents for errors. You will also be required to provide assistance in the areas of printing and binding of financial statements and perform a variety of clerical tasks.We are seeking for a detail-oriented individual to join our audit and assurance team. As an audit support associate, you will be required to type and format company documents from financial statements and reports and check all documents for errors. You will also be required to provide assistance in the areas of printing and binding of financial statements and perform a variety of clerical tasks.

Responsibilities

• Typing and formatting of financial statements, reports and other documents. This includes preparation of first-year financial statements for new clients and any other documents as and when instructed.
• Documents checking which includes but not limited to accounts casting, cross-referencing, accounts rolled over, comparative figure check and any other related as instructed.
• To help prepare the finalised financial statements which include printing, binding and filing as and when needed.
• Audit files storage archival, administration and maintenance. This includes entering/updating of internal system, barcoding of files, retrieval and filing etc.
• Provide support such as photocopying, filing of reports/documents, scanning, data entry and any other related support functions as instructed.
• Compiling of all audit confirmation, bank confirmation and mailing via local or international couriers.
• Deliver high quality and timely work by understanding the stakeholders/reports requirements and performance a pro-active role to render support and assistance as and when needed.
• Foster good working relationship, collaborate and support all stakeholders within the audit team and play a key role as part of the audit support team.

Requirements

• Minimum “O” level qualification
• Minimum 1 - 2 years as a typist or data entry clerk will be preferred
• Proficient in Microsoft Office (word and excel)
• Able to work independently with minimal supervision in a fast-paced environment
• Possess a positive, pro-active, and helpful attitude
• Good interpersonal skills and ability to communicate with all levels with professionalism
• High level of integrity and ability to manage sensitive information
• High level of meticulousness and the ability to spot spelling and statistical errors
• Good vocabulary and command of English

Key Roles & Responsibilities

• Typing and formatting of financial statements, reports and other documents. This includes preparation of first-year financial statements for new clients and any other documents as and when instructed.
• Documents checking which includes but not limited to accounts casting, cross-referencing, accounts rolled over, comparative figure check and any other related as instructed.
• To help prepare the finalised financial statements which include printing, binding and filing as and when needed.
• Audit files storage archival, administration and maintenance. This includes entering/updating of internal system, barcoding of files, retrieval and filing etc.
• Provide support such as photocopying, filing of reports/documents, scanning, data entry and any other related support functions as instructed.
• Compiling of all audit confirmation, bank confirmation and mailing via local or international couriers.
• Deliver high quality and timely work by understanding the stakeholders/reports requirements and performance a pro-active role to render support and assistance as and when needed.
• Foster good working relationship, collaborate and support all stakeholders within the audit team and play a key role as part of the audit support team.

Requirements

• Minimum “O” level qualification
• Minimum 1 - 2 years as a typist or data entry clerk will be preferred
• Proficient in Microsoft Office (word and excel)
• Able to work independently with minimal supervision in a fast-paced environment
• Possess a positive, pro-active, and helpful attitude
• Good interpersonal skills and ability to communicate with all levels with professionalism
• High level of integrity and ability to manage sensitive information
• High level of meticulousness and the ability to spot spelling and statistical errors
• Good vocabulary and command of English

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Dental Assistant Job Description

We are hiring a Dental Assistant for our busy dental practice. You will help with preparing patients, sterilizing instruments, setting up rooms, and some dental hygiene tasks. To do well in this role you should have a dental x-ray certification and provide a great level of patient care.

Dental Assistant Responsibilities:

• Preparing patients for dental work.
• Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
• Assisting dentists in managing medical and dental emergencies when necessary.
• Assisting dental hygienists with procedures when necessary.
• Providing great patient care.
• Recording treatment information in patient records.
• Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment.
• Giving patients information on dental hygiene, oral health care, and plaque control programs.
• Collecting and recording medical and dental histories and patient vital signs.
• Providing postoperative instructions as directed by the dentist.
• Caring for dental equipment.
• Forming preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Ordering dental supplies and maintaining dental equipment inventory.
• Fabricating temporary restorations and custom impressions from preliminary impressions.

Dental Assistant Requirements:

• Certification or associate degree in an accredited dental assistance program.
• Dental x-ray certification.
• High school diploma or equivalent.
• Completion of Dental Hygiene Program.
• Experience using computers for a variety of tasks.
• Good written and verbal communication skills.
• Consistently professional appearance and attitude.
• Able to provide great patient care.

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

As a Client Service Technology Operations Analyst in Payment Solution Center, you will be part of the passionate and high performing team that supports a diverse product portfolio at the forefront of emerging payments solutions.

The Payments Solution Center provides 24/7 support to clients that leverage digital, end-to-end solutions that help them manage their business and working capital. In this role, you will support the Bank’s internal & external clients utilizing various API based services for payment initiation and reporting, make sure the clients’ inquiries are addressed on day-to-day basis as per business expectations based on the complexity of the issues across multiple products and line of business.

Job Responsibilities

• Work with minimal direction/independently, keeping management informed of progress and escalating issues.

• Own/Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries.

• Proactive outreach to clients and internal partners to address processing errors or in support of platform changes.

• Safeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policy.

• Deliver exceptional client experience, while maintaining all the business requirements including controls, advocating on behalf of client to ensure client needs are met when working with business partners.

• Support the development and maintenance of policies, procedures, and training materials.

• Ensure client satisfaction and confidence in JP Morgan’s service offering, based on Client Satisfaction (CSAT), is at or above departmental standards.

• Occasionally work on weekend occasionally to provide service our clients in different location.

Required Qualifications, Capabilities, and Skills

• Advanced/Specialist/Management/Graduate Diploma or equivalent is required; Fresh graduates can be considered.

• Flexibility to work in a hybrid work environment, across various shifts, and holidays where supported markets are open.

• Intermediate MS Office and standard PC skills with the ability to learn and support digital platforms and products and ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work.

• Able to build and maintain good working relationships with business partners. Mobilizing resources across teams when needed to address client concerns.

• Able to effectively manage operational risk through adherence to established procedures and controls.

• Effective communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance.

• Professional Mandarin Language skills are required to provide service to our Chinese clients.

Preferred Qualifications, Capabilities, and Skills

• Prior Client Service experienced would be an added advantage.

• Able to maintain awareness of multiple work streams simultaneously and translate complex technical information into simple terms.

• Effective analytical approach and complex critical thinking skills.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=05cfccdbceb797455830efae0c81484d