Location: Changi Business Park

Mon- Fri, 8.30AM – 5.30PM

$2,900 – $3,600+ AWS + VB

Job Description

• Execute a project effectively once a project order is being received
• Have a complete understanding of the requirements of the project and the delivery schedule
• Liaise with purchasing team with regards to the procurement of the items
• Work with various departments to problem solve and mitigate arising issues such as facilitating changes in project requirements in terms of products or the delivery schedule.
• Handle the billing for each project in an accurate manner
• Maintain excellent control on inventory to facilitate timely shipment and delivery, thereby maximising customer satisfaction and minimising cost;
• Plan, schedule as well as coordinate materials availability to meet customer requirements
• Engage in regular meetings with internal departments to review project, production and procurement updates
• Other related duties as required by HOD/ Management

Requirements:

• Recognised Diploma or Degree in any field
• Preferably 2 years' experience in a related customer-facing field (Eg, Customer Service, Order Processing, Sales Coordination, etc)
• Working experience in import/export or related environment would be advantageous
• Working knowledge and experience in SAP system preferred but not a must
• Able to analyse information quickly and accurately
• Excellent planning, communication and problem solving skills with an eye for details;
• Customer service oriented and result-driven with ability to work independently in a fast paced environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Job Description:

1. Manage and lead the daily operations of the Active Ageing Centre, in alignment with directions of AAC senior management and MOH/AIC.

2. Develop a comprehensive Community Outreach Plan for the service boundary to achieve the annual allocated target of seniors to be engaged.

3. Strengthen existing relationships and identify new community partners to support and address the needs of the seniors in the community.

4. Proactively engage community partners to cooperate and work together in community projects that benefit the greater population.

5. Monitor and conduct regular reviews, with the team, on the activities in the Active Ageing Centre to ensure the activities meet the five domains required by MOH/AIC.

6. Compile and submit required reports on a timely basis, to AAC Senior management and MOH/AIC.

7. Manage and effectively guide staff to maximize their strengths and potential in delivering professional services to the Active Ageing seniors.

8. Manage the training and competency of staff and keep proper training documentation.

9. Keep proper records on operations-related documentation such as networking, incidents, income, and expenses.

10. Attend to any other responsibilities and duties assigned by the Manager.

Job Requirements and Qualifications:

· Bachelor’s degree or Diploma from an accredited University or Polytechnic. Preferably in the field of Social Work or Gerontology.

· Preferably with at least two years of experience in an eldercare setting with direct operational roles such as handling an active aging center.

· With prior supervisory experience and strong interpersonal skills, both a team player as well as able to work independently.

· Be able to work in the evening and on weekends when necessary/required.

· Proficient in Microsoft (Word, Excel, and PowerPoint) and administrative skills.

· Adaptable, responsive to change, and resilient.

We regret that only shortlisted candidates will be notified.

In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.”

Job Description:

· Support the Centre Supervisor and Executive in the day-to-day execution of activities /related tasks at the Active Ageing Centres.

· Engage elderly residents in the community and encourage them to participate in activities which the Active Ageing Centre organizes.

· Organize social activities and outings for the community at the designated Active Ageing Centre.

· Co-plan and support integrated home-based or offsite programs/activities extended from the Centre and fulfill at least four of the five domains recommended by the regulatory agency, AIC (Physical; Cognitive; Social, Volunteerism, Learning).

· Engage and support volunteers for programs and activities.

· Source for suitable locations for the conduct of activities and programs.

· Deliver a high level of customer service and engagement with seniors and community partners.

· Attend to phone calls to Centre hotline and walk-ins when Admin Assistant is away.

· Support targeted outreach and contact seniors within the Centre’s service cluster at least once annually.

· Collect and compiling data for KPI Submission on a weekly or monthly basis.

· Attend to any other ad-hoc duties as and when required.

Job Requirements and Qualifications:

· Minimum “O” Level qualifications

· Preferably with at least 1 year of working experience in an eldercare setting or befriending and buddying services [or volunteering services]

· Good communication and interpersonal skills

· Possesses a passionate and sincere disposition to plan activities and outreach to active and frail seniors

· Be able to work in the evening and on weekends when necessary/required

We regret that only shortlisted candidates will be notified

In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.”

Job Descriptions:

- Oversee the escalation and resolution of complex technical issues, ensuring that all incidents are handled promptly

- Create and maintain job schedules, job tracking, client communications, team communications, web reports, and other documents

- Solves critical issues of the system and understanding the problems with the software systems

- Work closely with the development team to report bugs, request patches, and follow up on issue resolution

- Ensure timely and effective resolution of technical incidents in line with service level agreements (SLAs) and customer expectations

- Provide root cause analysis techniques to determine cause and resolve complex system issues

- Work with the development and IT teams to report bugs, request patches, and follow up on issue resolution

- Conduct application testing, support client application testing; collect and summarize test result

- Assist with product rollouts, system upgrades, and other initiatives

- Lead the improvement of service and change processes, procedures, and outcomes, in alignment to ITIL practices

- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health

- Continuously review and improve application support processes and workflows to enhance operational efficiency

- Maintain a knowledge base of know defects, issues, process, techniques

- Manage client expectations on an ongoing basis

Requirements:

- Diploma / Bachelor’s Degree in Computer Science, Engineering, or a related field

- Minimum 3 years of relevant experience in application/ technical support

- Knowledge of ITIL or similar service management frameworks is preferred

- Strong knowledge of technical troubleshooting, including hardware, software, networking, and operating systems

- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues

- Must be comfortable working in a 24/7 support environment, including rotating shifts, nights, weekends, and public holidays

Office hours 5 days

6 months duration, extendable (January to June 2025)

Jobscope:

This role will focus on administrative and operational tasks, including:

• Providing administrative support during grant calls
• Handling training enquiries
• Marketing ops and support
• Supporting training logistics and implementation

Requirements:

• Diploma and above
• Minimum 2 years full-time work experience
• Able to use Canva and create basic video and graphic content
• Detail-oriented with the ability to manage multiple tasks and timelines efficiently
• Prior experience working in a training centre or role is a plus

All qualified applicants, please send in your resume to:

[email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599

Responsibilities:

Admin / Receptionist

• Data entry and computation
• Handle scanning and sorting of documents
• Handle hotline and calls
• Reply emails
• Simple admin duties as assigned

Clinic Assistant

• Patient Registration
• Appointment booking for patients
• Frontline duties
• Data Entry
• Organize paperwork
• Other ad hoc duties as assigned

Patient Service Associate

• Provide frontline customer service for the Department.
• Register and verify patient information
• Providing pre-operative scheduling and coordination services, advising patients on their admission process, providing financial counseling, as well as collecting deposits from patients.
• Handle general and wayfinding enquiries from patients and visitors.
• Answers incoming and outgoing calls in a timely manner.

Requirements

• Min. N/O Level
• Can start as soon as possible
• With relevant experience will be an advantage

If you meet the requirements of this role, please email a detailed resume in Word document to Cindy Wong

CEI Registration No.: R2095121

Email: [email protected]

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

EA License No: 99C4599

EA Personnel No: R2095121

EA Personnel Name: Cindy Wong Xin Yi

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Digital Marketing Executive to assist their Sales & Marketing team for the next phase of their business. They are located in West.

Duties of Digital Marketing Executive:

• Design and implement digital marketing strategies to promote cleaning services/products and support recruitment, targeting key audiences with tailored approaches.
• Plan and manage multi-channel campaigns that highlight service and job benefits, focusing on brand values, growth potential, and engagement.
• Optimize website content for industry-specific keywords and manage PPC/SEM to drive traffic for services and job opportunities.
• Execute social media strategies to increase brand visibility, showcasing company values and job openings on platforms like TikTok, Instagram, and Facebook.
• Oversee SEO-optimized content creation, including blogs, videos, and infographics that promote services and career opportunities.
• Develop targeted email campaigns for service leads and recruitment, using segmented lists for tailored messaging.
• Monitor digital marketing performance, providing reports with actionable insights to enhance strategy and ROI.
• Implement strategies to attract quality leads for services and top job candidates, focusing on conversion optimization.
• Strengthen employer brand through engaging recruitment content, showcasing culture and role highlights.
• Allocate and monitor digital marketing budgets, ensuring effective resource use and staying within budget.

Requirements:

• Minmum 1 year experience
• Minimum Degree in relevant discipline
• Comfortable to work in fast-paced environment
• Must have strong social media marketing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

• Salary up to $4,300 with variable bonus
• Working location: Queenstown
• Experience in CRM is a MUST

Responsibilities:

• Conduct regular checks on dealer showrooms and service centers to ensure compliance with requirements.
• Manage and lead franchise brand ownership benefits programs and CRM activities.
• Manage CRM functions and processes to engage current and future customers.
• Oversee the Customer Feedback Management (CFM) system, ensuring live cases are closely monitored and promptly resolved.
• Acknowledge and address customer complaints/feedback within 24 hours, via phone or written acknowledgment.
• Follow up with low-scoring survey customers, working with stakeholders to resolve concerns.
• Manage the customer database to introduce loyalty programs
• Provide marketing support in terms of administration, customer service, and events

Requirement:

• Diploma in Business/Marketing or equivalent.
• 1 to 3 years of experience in a customer-facing work environment, including managing IT administration, such as Salesforce.
• Proficiency in Microsoft Office applications, particularly MS PowerPoint.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Assist in planning and coordinating monthly active aging activities for seniors, including program evaluation and feedback collection.
• Manage inquiries, provide information and referrals, and oversee equipment and supplies.
• Support Program Executive in budget management and maintain program databases.
• Perform general administrative tasks.

Job Requirements

• Advanced/ Higher / Certificate in Community & Social Services.
• Minimum GCE ‘O’ Level.
• Experience working with seniors preferred.
• Willing to work Monday - Friday 9am to 6pm and alternate Saturday 9am to 1pm.

Check out http://abercare.sg/jobs-vacancies/ for details

Interested applicant please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Scope:

• To provide teaching and learning support to teachers such as preparation of resources / materials for Science laboratory activities, enrichment programmes and competitions, etc;
• To assist to source and purchase materials for laboratory activities, practical tests and enrichment programme and to aid science teachers with the clearing up after laboratory lessons and when required;
• To assist to prepare forms and expenditures claims and keep copies of invoices and receipts;
• To label and keep records of existing and new Science teaching and learning materials and laboratory apparatus such as teachers’ desk copies, reference books, DVDs, lab apparatus and chemicals, etc;
• To maintain loan records of Science Resources;
• To pack and organize the resources in the Science Rooms. Ensure that the Science rooms are clean and conducive for lessons;
• To ensure laboratory equipment, materials and specimens are in good working conditions. Conduct stock-take at least twice a year.
• Assist to update the stock record and breakage record to initiate ordering of replacements, when necessary;
• To ensure proper disposal of waste materials such as sharp waste objects and chemicals;
• To ensure safety of students in the Science rooms. Record and report any incidents to Science HOD / LH. Maintain a laboratory incident log book;
• To check that safety devices in the laboratory, such as emergency eye-washers, showers and fire extinguishers are working;
• To perform any duties assigned by the Science HOD / Level Representative.

Requirements:

• ‘N’ Level;
• Should have good interpersonal skills, pleasant disposition and be meticulous and a team player;
• Should be able to multi-task and meet deadlines;
• Proficient in Microsoft Office software applications. Must be able to learn new IT skills;
• Preferably with similar experience working in primary school environment.

Salary: $1700 - $1800/month

Contract Period: 1 Jan 2025 to 31 Dec 2025

Working Arrangement:

Mondays to Fridays: 7:30am to 3.30pm

Service not required on Saturdays, Sundays and gazetted public holidays

EA License No: 96C4864

Reg. No.: R24121728

• Provide professional Early Childhood expertise, leadership and ensure consistent deliverance of quality standards.
• Practice effective leadership in managing all-rounded aspects of daily centre operations.
• Ensure teachers provides a warm and welcoming environment for children to feel invited.
• Supervise staff is able provide safety and hygiene for the centre
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and staff
• Review and improve the centre’s policies, philosophy, and procedures.

Job Requirements:

• Degree and/or Diploma in Early Childhood (Leadership)
• Minimum 3 years of relevant supervisory experience in a pre-school
• Advanced Diploma in Early Childhood Leadership (ADECL)
• Excellent leadership and communication skills.
• Possess excellent communication and interpersonal skill
• Experience in leading and managing the team in SPARK Accreditation process

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Scope

• Monitor vital signs
• Assist with personal groomings and hygiene issues
• Plays a central role in providing nursing care to residents
• Assist doctors and senior nuse with preventice and curative medical service
• Inchrarge with general health of the residents and supervise Nursing aides and Health attendants
• Assist and carry out emergency situations in Home

Job Requirements:

• Singaporeans only
• Registered with Singapore Nursing Board
• Diploma in Nursing/ Degree in Nursing
• At least 2 years of nursing experience
• Rotating Shift ( 5 days per week)

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Perform routine tasks under the supervision of registered nurses in a Home Care Setting .

• Care for the health, well-being and safety of elderly.
• Deliver nursing care needs for elderly.
• Prepare and conduct programme activities for elderly.
• Update Individual Care Plans and relevant records.
• Look after clients’ personal care needs and cleanliness.
• Support caregivers and volunteers in caring for clients.

Job Requirements:

• Degree in Nursing
• Minimum 2 years Singapore working experience in Nursing Home / Day Care Centre
• Good communication and interpersonal skills.
• Possess a passionate disposition to care for elderly.

Check out Aber Care website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Animal Science Care Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Plan, supervise and implement the programme for the session in accordance with organisation SOP and encourage children participation
• Supervise, educate and assist children with their homework
• Classroom management.
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Communicate with parents/caregivers on child's developement progress in class

· Job Requirements:

• Minimum Diploma in any relevant discipline or WSQ Student Care Certificate or relevant
• Minimmum 3 years of experience in educating children
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

• To assist in customer service at the counter

• To answer telephone calls and direct them to the respective parties, if necessary

• To assist in administering simple first aid for students Generic Email

• To assist in the clearing of the generic email Data Entry using Microsoft Word or Excel

• To assist in data entry using Microsoft Word or Excel Any other clerical duties

• To assist in any other clerical duties assigned

Requirements:

• At least GCE ‘N’ or ‘O’ Level

• Able to commence work on 02 Jan 2025

• Good communication and interpersonal skills

• Good team player with a high level of initiative

• Proficient in Microsoft Office (Please indicate proficiency in CV)

• Candidates must have at least 1 year of relevant experience in reception duty in schools between 2021 to 2024

• Mondays to Fridays: 6:30 am to 3:45 pm, inclusive of 45 mins lunch break

• Service not required on Saturdays, Sundays, and gazetted public holidays

• Plan, supervise and implement the programme for the class in accordance with Centre’s policies and framework.
• Prepare the lesson plans, Conduct evaluation of lessons and Submit periodic reports.
• Classroom management.
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and Participate in parents’ discussion groups.

· Job Requirements:

• Minimum with a Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Psychology & Early Education or relevant
• GCE 'O' Level credit in English with a minimum of C6 grading
• Good communication and interpersonal skills
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Overview:

As the first point of contact for visitors, clients, and customers, you will play a vital role in creating a welcoming and efficient office environment. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to handle multiple tasks in a fast-paced setting

Job Description:

• Manage the Reception at the Admin Office such as to handle calls and enquiries;
• Provide frontline service to all stakeholders such as parents, students, staff, instructors and contractors etc.;
• Keep a record of incoming mails, Data entry and filing of records & documents;
• Maintain lost & found items and records;
• Distribution of graduating certificates and other materials and items;
• Manage students who report late to school and who need to leave school early;
• Attend to unwell or injured students and staff requiring medical attention in the sick bay;
• Maintain accurate record of students attended in the sick bay;
• Provide administrative and logistical support for school operations, functions and events.

Requirements:

• Proven experience as a receptionist, front desk representative, or in a similar role
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to multitask and prioritize tasks effectively
• Strong organizational skills and attention to detail
• Positive attitude and a customer-centric approach

Jobs Responsibilities

• Support underwriters in reviewing documents, processing applications, and determining acceptance or rejection based on company guidelines.
• Assisting with underwriting various products, triaging inquiries, preparing underwriting information, and ensuring compliance with regulations and guidelines
• Other adhoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Salary: $3000 per month

Working days: 5 days per week (Office hours)

Work location: Clarke Quay / Novena

Contract duration: till December 2025 (extendable)

Responsibilities:

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data (target respondent: corporate company/establishment)
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken and good verbal/written communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

About Our Client

TECH Electronic Components @ EAST

• Monday to Friday, 9:00 am – 6:00 pm
• Basic + AWS

Job Description

• Order Management: Process sales orders and coordinate with production teams.
• Customer Support: Handle customer inquiries, complaints, and feedback.
• Documentation: Prepare quotations, invoices, and delivery schedules.
• CRM Management: Update and maintain sales data in the CRM system.
• Sales Coordination: Liaise with internal teams to ensure timely order fulfillment.
• Reporting: Generate sales performance and forecast reports.
• Ad Hoc Tasks: Assist the sales team with administrative duties.

Reach out Please submit your updated resume by using the APPLY NOW button

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Kanry Search Singapore Pte Ltd’s PDPA and e2i’s PDPA.”

Kanry Search Singapore | 24C2261

Sarah Lau | R22110930

Duty Manager | Hotel Service Manager | 5 Days | Up to $3,5k | Tanjong Pagar

Monthly Salary: $3,000-$3,500
Working Location: Tanjong Pagar
Working Days: 5 Days (Based on Roster)
Working Hours: 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change)

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description & Requirements

Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

• To provide onsite Desktop support
• Troubleshooting Computer hardware , software and related incidents, including operating systems
• To assist all users with any logged IT related incident.
• To escalate incidents to other support teams when necessary.
• To accurately record, update and document requests using the ITSM system.
• To perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
• To maintain customer satisfaction and respect at all times.

Job Requirements

• Diploma / Nitec in IT, Computer Engineering, Electronics or related
• Welcome entry level
• Training Provided from basic to build up a strong IT foundation
• Work Location mostly in the East / Central areas
• 5 days work
• Salary up to $3000

Interested applicants please send in your MS Word Resume. Shortlisted candidates will be contacted very soon. Thank you.

Job Summary:

This position is responsible for servicing existing customers as well as the development of Sales across all freight forwarding product types and across all geographies.

Responsibilities:

· Manage all sales inquiries and manging it through the sales process by preparing proposals to the receipt of the sales order.

· Address customers’ inquiries and generate quotes to meet customer requirements by preparing business proposals and where appropriate propose alternatives and upsell

· Be proactive in informing customers about exceptional events

· Provide timely and accurate response and support to overseas agents

· Closely follow up on previously quoted inquiries to closure

· Follow up on leads and opportunities to add on to the company’s sales pipeline

· Participate in meetings between operations and customer during project execution

· Develop and nurture positive relationship with customers to ensure a high level of customer satisfaction and loyalty

· Good knowledge of air and ocean freight is compulsory

· Ability to use Microsoft Office suite of applications

· Ensure all customer collections (accounts receivable) are received in a timely manner

· Ensure customer trades and pays within credit terms

· Additional functions mandated by Management