Responsibilities:

• To coordinate the daily operations of the clinic (front counter services, administrative, and operational matters)
• Assist the Business Unit / Operations Manager in the implementation of goals, objectives, policies, procedures and systems for all operational areas of the clinic.
• Oversee and supervise the training and development of clinic staff members
• Plan and coordinate the daily work assignments and operations
• Manage a group of patient service associates and conduct appraisals for these staff
• Coordinate the daily administrative matters including of reconciliation of accounts payable and receivables.
• Working in partnership with clinic staff members to ensure the delivery of quality patient care and services.
• Work closely with Clinic staff, Podiatrists and Head Office Operational Support and other stakeholders to ensure that the clinic runs smoothly
• Ensure that facilities are patient-friendly, safe and clean.
• Responsible for ensuring that clinic staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for communication between staff and head office. Coordinator should ensure timely dissemination of information, escalation of issues, recommendation and implementation of solutions to problems
• Perform reception duties, scheduling of appointment, registration, dispensing of medication, payment collection and administrative duties relating to patients.
• Assist podiatrists with the provision of treatment and patient examinations
• Involve in administrative functions relating to work area such as stationary/drug/consumable ordering/stock-take
• Perform sterilization related work
• Perform other ad-hoc duties as assigned

Requirements:

• Possess at least a "O" Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC in any field.
• At least 2-3 year(s) of working experience in the related field is preferred
• Excellent written and oral communication skills, with the ability to interact with patients, families, staff and others both verbally and in written correspondences
• Excellent teamwork & people skills
• Motivated individual and able to work independently with minimal supervision
• Good interpersonal skills with a pleasant personality
• Confident in handling administrative work using – Word/Excel, computer system and mobile apps
• Able to commit 5.5 days work week (half-day Saturday)

Job Scope

• Monitor vital signs
• Assist with personal groomings and hygiene issues
• Plays a central role in providing nursing care to residents
• Assist doctors and senior nuse with preventice and curative medical service
• Inchrarge with general health of the residents and supervise Nursing aides and Health attendants
• Assist and carry out emergency situations in Home

Job Requirements:

• Singaporeans only
• Registered with Singapore Nursing Board
• Diploma in Nursing/ Degree in Nursing
• At least 2 years of nursing experience
• Rotating Shift ( 5 days per week)

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Description:

• Conduct assessments for patient's pre-admission
• Conduct periodic reviews with suitable therapy treatments for Holistic Individual Care Plan
• Execute group therapy programme and activities for patients
• Participate in multidisciplinary case discussions
• Plan and execute group therapy programme and activities for patients
• Plan and implement OT program for clients with Dementia, Psychiatric illness, Musculoskeletal and Neurological conditions
• Review and revise programme schedule for therapy program with proper documentation
• Have knowledge of dementia issues and able to manage patients who display behavioral problems.
• Foster close and warm relationships with patients’ families and caregivers

Job Requirements and Qualifications:

• Bachelor degree / Diploma in Occupational Therapy
• Full registeration with APHC
• Minimum 3 years of working experience in a hospital or eldercare institution

Check out Aber Care Website for more details

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

• Foster a nurturing and inviting atmosphere where infants can feel safe and secure.
• Embrace the principles of 3Rs (Respect, Reciprocal, Responsive) when interacting with infant.
• Promote age-appropriate and holistic development through engaging and stimulating activities.
• Prioritise the safety and hygiene of all children.
• Enjoy working collaboratively within a team and independently.
• Maintain effective communication with parents and actively engage in parent discussion groups.

· Job Requirements:

• Minimum with a Higher Certificate in Infant Care(HCIC), Advanced Certificate in Early Years (ACEY), Certificate in Infant/Toddler Care + Early Years Development Framework (CITC+EYDF)
• Good communication and interpersonal skills
• Have a passion in teaching young children.
• Min 2 years experience

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

An award-winning full service law firm, Allen & Gledhill LLP has been providing legal services to premier clients since 1902. One of the largest law firms in Singapore, Allen & Gledhill counts among its clients some of the most well-known local and multinational companies and financial institutions. We have positions for highly motivated and committed individuals to join our Firm:

Job Duties and Responsibilities:

• Provide first and second level technical support for end users to resolve system (desktops, laptops, printers, smart phones), application, network and other IT related issues
• Manage service requests and incident management processes to meet IT service quality SLAs
• Work with site support to facilitate meeting room setup
• Ensure standard ITIL based service delivery processes are adhered to and manage problem management processes to ensure root cause analysis and problem resolution workflow are executed when required
• Analyse recurring issues to recommend and implement long term solutions
• Collaborate with Applications, Infrastructure and Security teams to resolve cross-functional issues as well as to test and evaluate new technologies
• Act as a technology evangelist to provide awareness and training to users on adoption of new technologies and initiatives, including creating user guides and training materials
• Perform other duties and responsibilities as assigned

Job Requirements:

• Higher Nitec/ Diploma / Degree in Information Technology or its equivalent
• At least 5 years of relevant working experience in helpdesk and both onsite and remote support with strong customer focused support mindset
• Experience with IT service management tools, incident tracking and prioritisation
• Independent and proactive with good attention to detail, troubleshooting and technical ability
• Good written and verbal communication
• ITIL certification level 2 would be an advantage

Technical Knowledge:

• Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection
• Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts such as Active Directory, Zero Trust, etc
• Management of SCCM & 3rd party patching console
• Management of Anti-Virus protection console
• Online collaboration tools (MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc.)
• Good knowledge with of Legal Technology products and platforms such as Litera, iManage, Elite 3E, etc will be added advantage

For more information on our Firm, please visit our website at www.allenandgledhill.com.

Only shortlisted candidates will be notified.

Job Scope:

• Responsible for overseeing resident care, including program development, hygiene maintenance, and equipment upkeep.
• Manage resident interview records and feedback, ensuring adherence to procedures.
• Coordinate outing events and participate in care planning.
• Communicate with colleagues regarding duty handovers according to SOPs.

Job Requirements:

• Diploma in any discipline or GCE ‘A’ Level holder.
• Experience in Social Service sector or Healthcare is preferred.
• Willing to work rotating shifts including night shift, weekends and Public Holidays, Mon to Sun (rotating shift 5 day a week).

Working Hours/Shifts:

• AM shift: 8am to 5pm
• PM shift: 10am to 7pm
• Day Duty shift 7am to 7pm
• Night Duty shift 7pm to 7am

Check out Aber Care website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Job scope:

- nursing care and collaborating with multidisciplinary team members for support to service users and their care givers (especially PT and OT)

- plan, coordinate and execute activities that promotes participation while promoting client’s wellbeing

- ⁠provide immediate care during medical emergencies

- ⁠carry out daily required treatments and administer medication

Job Requirements:

• Singaporeans only
• Diploma / Degree in Nursing
• Registered with the Singapore Nursing Board

Check out Aber Care Website for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

• Assist in planning and coordinating monthly active aging activities for seniors, including program evaluation and feedback collection.
• Manage inquiries, provide information and referrals, and oversee equipment and supplies.
• Support Program Executive in budget management and maintain program databases.
• Perform general administrative tasks.

Job Requirements

• Advanced/ Higher / Certificate in Community & Social Services.
• Minimum GCE ‘O’ Level.
• Experience working with seniors preferred.
• Willing to work Monday - Friday 9am to 6pm and alternate Saturday 9am to 1pm.

Check out http://abercare.sg/jobs-vacancies/ for details

Interested applicant please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 2 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

1) Coordinate adhoc / consolidation booking with customer and booking of space with airline.

2) Coordinate rates quotation with airline and provide rates to sales team for quotation to customer.

3) Monitor consolidations for various destination, monitor on the space and rates.

4) Send flight schedules to customer upon confimation.

5) Arrange adhoc cargo service for customers. (Fumigation, DG declaration and packing, wooden crate packing)

6) Check uplift of shipment after lodgement to terminal.

7) Send permits and AWB to customer after flight departed.

8) Raise amendment if any to airline and destination agent.

9) Raise monitoring reports for some customer to monitor rates and load.

10) Suggest solution for customer base on their shipping needs. (Training will be provided, assistance will be given by superior.)

11) Communicate with Sales/accounts team regarding quotation and billing matters.

13) Coordinate adhoc coload booking from other coloaders.

14) To solve any problem that may arise for export cargo with destination agents.

• Acting as first point of contact for customers in handling customers’ orders and enquiries.
• Works in partnership with Sales / Marketing / Production and Distribution to meet the customer’s requirements and proactively seeks to maximise the customers experience (CX) at every opportunity.
• Seeks to reduce customer queries by acting as customer advocate and proactively reduces root cause issues.
• Works as key team player within the CSC Team and LGS, ensuring consistency of performance and meet the agreed KPIs.
• Acts as customers’ champion, and uses analysis and influence to drive continuous improvement between the business and our customers.

Principal Responsibilities

• Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates.

· Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.

· Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.

• Influence the customers’ perception of Linde primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
• Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
• Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
• Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
• Establish compliance with Linde safety standard, policies and procedures
• Evidence a strong personal commitment to Safety in the Customer Service Team
• Promote corporate values of the company

Key Interfaces

• Works closely with CSC, Sales, Production and Distribution teams to resolve customer order status and complaints. Helps to develops root cause solutions to customer enquiries to prevent initial calls and to ensure fast, effective resolution of known issues
• Participates is cross-functional meetings or S&OP to discuss business updates, improvements and issues.
• Drives the business in terms of agreed customer facing activities - Sets joint targets and works in partnership to achieve these.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Company: F&B Management Organization (Japanese)
• Location: Tanjong Pagar (Nearest MRT)
• Position: Service Manager (F&B) (Job ID: 18798)

Job Description:

Our client, a Japanese F&B management company, is looking for a Japanese speaking Service Manager for their fine dining restaurant.

Key Responsibilities:

• Provide exception service to guests, manage reservations and handle customer feedback
• Ensure ample stock levels of ingredients and liaise with suppliers to replenish as necessary
• Manage the costs, sales and profit & loss of the store and other administrative matters
• Oversee the front of house staff and communicate with Japanese chef to ensure smooth operations
• Train service staff and maintain service levels
• Develop manuals and SOPs for the store etc.

Job Requirements:

• At lease 3 years of experience in a fine dining Japanese restaurant as a restaurant manager or assistant restaurant manager.
• Conversational level of Japanese to communicate with chef from Japan and service Japanese speaking guests
• Able to work flexibly with midnight shifts
• Independent and able to manage and maintain service levels of the store

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

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Please find Privacy Policy Agreement from the below link.

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Jeffrey Koh Kok Ann

EA Registration No: R1770345

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

Job Description

• Handle high volumes of inbound and outbound calls
• Identify customer needs and provide solutions
• Offer information on products, services, and policies
• Update customer records and interactions in the CRM system
• Resolve complaints and escalate complex issues as needed
• Follow up with customers to ensure satisfaction
• Maintain professionalism and empathy in all interactions
• Meet performance metrics and participate in training sessions

Requirement:

• No education requirement
• Prior Customer Service / Call Centre exp

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Islandwide company transport provided !

Responsibilities:

• Follow standard procedures daily.
• Handle and document inbound customer orders, queries, and complaints.
• Follow up on issues/orders/complaints with outbound calls.
• Resolve issues per procedures and escalate if needed.
• Report improvement suggestions to the supervisor.
• Prepare and submit reports on cases.
• Keep process and product information current.
• Coordinate with the operations team.
• Maintain good client/customer relationships.

Requirement:

• Have prior Experience in Call Centre / Order Fulmilment / Order Processing

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• In charge of front desk admin and serving duties
• Answer telephone calls from customers with a professional attitude & in line with call quality & productivity requirements.
• Attending to queries and feedback
• Assist visitors with more information
• Assist visitors if they have a problem going through the turnstile
• The first representative of the building when people enter the building
• Any other duties and perform concierge support duties as assigned by the superior

Job Responsibilities:

• Greet visitors warmly and professionally, confirming appointments and directing them to their destination
• Answer and screen incoming phone calls, taking accurate messages and transferring them appropriately
• Maintain a professional and welcoming atmosphere in the reception area
• Process and distribute incoming mail and courier deliveries
• Handle document photocopying, scanning, filing, and printing
• Manage the booking of meeting rooms and prepare necessary materials
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Support office management for the wellbeing of employees
• Organize and maintain office filing systems, both electronic and hard copy
• Provide effective and efficient administrative support for the full scope of office management including upkeep and maintenance of the office and its supplies, as well as preparation and coordination for meetings and company events.
• Liaise with external vendors and service providers
• Other duties as may be assigned from time to time

Job Requirements:

• Diploma or Degree in any discipline
• At least 1 years of relevant experience as corporate office admin or secretary to management
• Excellent communication and interpersonal skills, with a professional and friendly demeanor
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Attention to detail and accuracy
• Ability to multitask and handle multiple priorities simultaneously
• Adaptability and willingness to learn new tasks

• CENTRAL AREA
• Monday - Friday only
• Strictly office hours
• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Responsibilities: • Answer high-volume inbound calls and respond to inquiries related to imaging services. • Manage all dial in booking and WhatsApp/online scheduling. • Schedule appointments and manage patient records accurately. • Educate patients on MRI examinations and address their concerns with empathy • Collaborate with medical staff to resolve issues efficiently. • Maintain confidentiality in compliance with PDPA regulations. • Administration: Compile statistics, support marketing activities and other duties as assigned.

Job Requirements: • Minimum GCE O Levels • Previous experience in a customer support role • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Location:

Muhammadiyah Health & Day Care Centre (MHCC)

Blk 10 Eunos Cresent, #01-2711, S(400010)

1. Personal and Psychosocial Care

• Provides support to seniors in basic activities of daily living (BADL), including assistance with personal hygiene and transfer.

• Identify care needs of seniors such as dietic needs and other areas relating to well-being of elders.

2. Nursing Support

• Attend to basic nursing and general care needs of clients

• Monitor health status (vital signs, glucose level and oxygen saturation) and escalate to Centre Supervisors/ Nurse Manager.

• Perform tube feeding / Nasogastric tube (NGT) feeding for seniors

• Perform basic wound care

• Assist to serve medication/ pre-packed medication and apply prescribed topical medication as instructed by Supervisor/ Manager.

3. Rehab Care

• Assist Physiotherapist/ Occupational therapist in clients prescribed therapy.

• Assist to manage movement dysfunction and enhance physical and functional abilities.

• Assist to restore, maintain, and promote optimal physical function, optimal wellness and fitness movement.

• Assist in client ambulation movement within the centre and during transferring to and from transport vehicle.

4. Senior Engagement

• Plan, and conduct activities suitable for seniors taking into consideration of their preferences and interests

• Observe senior’ engagement during sessions and feedback on senior’s response and progress.

• Work with the therapists on implementation of new activities

• Provide support and involve in the planning and coordination of Active Ageing Programmes.

5. Administration and Operations

• Always ensure environmental safety and hygiene of the centre including carrying out the necessary cleaning and disinfection and looking out for hazards

• Able to do basic documentation of senior’s participation in various engagement activities.

Requirements:

Experiences:

Experience in ILTC sector is an advantage

Qualifications:

GCE 'N' Level and above

Therapist assistant cert would be an added advantage

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Assist in billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc.
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:-

• Min Diploma and above
• Experience in managing outpatient clinic operations and/or experience in GP Setting
• Excellent interpersonal and communication skills
• Excellent organizational, multitasking, and leadership skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work effectively both independently and as part of a team
• Work Schedules: Mondays to Fridays: 0830hrs to 1730hrs or 0900hrs to 1800hrs (based on roster), Saturdays: 0830 hrs to 1230 hrs

Job Title: Counter Teller (Money Exchange and Money Transfer Services)

Location: Singapore islandwide (18 branches)

Salary: Starting from $2,000 basic salary per month for full-time positions (incentives and allowances not included)

Part timer hourly rate from $11-$14

About Us:We are a reputable financial institution dedicated to providing exceptional money exchange and money transfer services to our customers. As part of our commitment to excellence, we are seeking dedicated individuals to join our team as Counter Tellers.

Responsibilities:

• Provide efficient and accurate money exchange services for customers, including currency conversion and exchange rate information.
• Process money transfer transactions securely and promptly, adhering to company policies and regulatory requirements.
• Assist customers with inquiries related to money exchange rates, fees, and transaction statuses.
• Ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations.
• Maintain a clean and organized work environment.

Requirements:

• not experience required; training will be provided.
• Strong numerical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Basic computer skills required.
• Ability to work efficiently under pressure and in a fast-paced environment.

Benefits:

• Competitive salary with opportunities for incentives and allowances.
• Comprehensive training and development programs.
• Career advancement opportunities within the organization.
• Positive and supportive work environment.

*WhatsApp to 87973777 to apply

Customer Service Specialist

Job Responsibilities:

• Key focal point in coordinating customer’s logistical needs and interfacing with operation.
• Good understanding of customer’s business model and operational program.
• Attain good knowledge of the terminal's infrastructure and facilities.
• Maintain a high-quality service level to all parties.
• Manage the customer’s expectations.
• Handle customer’s complaints or inquiries.
• Responsible for the planning, scheduling and co-ordinate daily activities for all customers with optimization and anticipation.
• Orders creation for executing operations into the stock accounting system.
• Communicate effectively with the Operations Department
• Monitor the progress of activities and the completion time to ensure and efficient planning of the next operation.
• Attend to changes and amendments required by customers (including after office hours).
• Attend to and troubleshoot issues or problems raised by Operations (including after office hours).
• Assist with any re-documentation.
• Prepare picking list.
• Prepares updates and monitors stock and orders in the system.
• Co-ordinates the daily operations activities
• Monitors the arrival and collection of shipment and liaises with forwarder on any late or delayed arrival and collection.
• Ensure data integrity for all inventory transactions updated in the system.
• Liaison between clients and warehouse staff on all goods receipts and goods release.
• Arranging and monitoring of goods collection and delivery.
• Perform system inventory reconciliation, weekly cycle count and stock-take.
• Ensure relevant documents are generated for all updates of activities and rates in the system
• Troubleshoot root causes for any inventory variances and assist in the formulation of appropriate preventive actions
• Prompt response to queries and ensure proper follow-up for any outstanding queries
• Assist in the investigations of service issues and ensure actions are undertaken to close off all issues with customers.
• Proactively seek improvement opportunities to improve current operations which can enhance the order processing turn-around time
• Compliance with ISO, GMP/GDP Guidelines
• Ensure the team adhered to ISO procedures, local authority regulatory guidelines on Good Manufacturing Practice (GMP) / Good Distribution Practice (GDP) as well as the client's Regional Quality System in Inventory Management
• Any other tasks/projects assigned by the immediate manager.

Invoicing

• Assist with weekly and monthly invoice generation
• Assist with generating and checking the accuracy of invoicing report
• On-time Administration of Billing and Reporting to customers

Reporting

• Assist with generating required monthly KPI reports
• Assist with Customers' weekly and monthly reporting
• Perform reporting of Key-Performance Indexes (KPIs) accurately and on-time

The title holder will lead a team at a worksite to maintain the ACMV equipment and system at the design efficiency and functionality. He/She will ensure that the team conducts themselves with professionalism and provide a high-level of quality service to our customers. He/she will be responsible for the following:

Daily Operations

• To execute the maintenance regime for site equipment to keep the equipment functioning at the required plant and airside efficiency
• Troubleshoot technical issues and thereafter organise and carry out the necessary rectification works
• Schedule, plan and assign the monthly duties of the team
• Conduct skills training to new team members
• Maintain a high degree of safety standards and create a safety concious workplace
• Conduct daily toolbox meetings

Customer Service and Management

• Attend discussions and meetings with building management and tenants
• Prepare proposals/quotations and routine service reports
• Co-ordinate the resolution of technical faults within the committed timeline
• Audit and maintain high consistency of work methods and work quality delivered by the team

The Ideal candidate is a self-driven leader who has good technical knowledge and the determination and energy to drive himself and his team to deliver excellent service to customers. To excel, he should have the following attributes:

• Diploma in a relevant Engineering/Sustainability field
• Interest in energy efficiency and optimisation
• Related work experience will be an advantage
• Good written and spoken English
• Excellent planning and organizing skills
• Flexible, analytical, and efficient in problem solving
• Able to perform shift work

The Receptionist serves as the first point of contact for clients, visitors, and callers. This role requires excellent communication and customer service skills, along with the ability to manage multiple administrative tasks simultaneously. The Receptionist plays a vital role in maintaining a welcoming and efficient environment for both internal and external stakeholders.

Job Responsibilities:

• Greet clients and visitors with a positive, helpful attitude.
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Answering phones in a professional manner and routing calls as necessary.
• Assisting colleagues with administrative tasks
• Performing ad-hoc administrative duties
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mail.
• Provide excellent customer service

Courier Service Management

• Submission of vendor invoices based on weekly basis
• Arranging the DHL courier management
• Arranging other local courier management
• Any other ad-hoc assignments

Printing Management

• Business Card for new and existing staff
• Staff ID printing for new staff
• Collecting of ID Staff for resign staff
• Newspaper management includes daily distribution
• Submission of vendor invoices as per request

Stationaries Management

• Weekly stationeries order includes mineral water and pantry items
• Weekly submission of vendor invoices
• Monitoring usage and stocks control
• Handling mailroom cleanliness and arrangement

Monthly Invoice Submission

• Building Rental – Mapletree Business City
• CEO Starhub – Singtel
• Utility – SP Services & Tuas Power Supply
• Landscaping – Green Profile

Fixed Asset

• Maintaining accurate records of all company-owned physical assets, including purchase price, date of acquisition, and depreciation details.
• Performing regular asset audits to ensure inventory accuracy and identifying any discrepancies or missing items.
• Coordinate with other departments such as finance to ensure compliance with relevant regulations regarding fixed assets.

Ad-hoc Duties

• Project based request on festive gift

Requirements:

• Previous experience as a receptionist, administrative assistant, or in a customer service role is preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and ability to work effectively with people at all levels.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) or similar software.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Professional demeanor and appearance.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Responsible for overall IT infrastructure stability, resilience and performance including physical and virtual servers and network resources.
• Responsible for ensuring appropriate IT infrastructure capacity to ensure optimum operational performance for the organisation.
• Coordinates and works with resources (internal and external) to meet established project milestones and to achieve project deliverables.
• Identifies areas for improvement, develop an improvement program and monitors the implementation to increase process efficiency.
• Recommends suitable technology infrastructure updates to develop long-term and short-term planning.
• Assists in developing IT budget for IT infrastructure.
• Develop plans for implementation of new projects, perform Project Management.
• Participates in evaluations, recommends and plans implementations of new technologies and platforms to determine alignment with business’s needs.
• Manages resource availability to continuously support the business, including backup administration.
• Reviews all new and updated processes and procedures introduced into the production environment to ensure SLA compliance for both outsourced and internally managed services. • Participates in the development, maintenance and testing of disaster recovery plans as required & implements improvements.
• Provides mentoring and support to Business and Usual (BAU) ICT Executives.
• Manage response to alerts and notifications of after-hours activity.
• Travel to branches as required.
• Off-hour support as required.

• Degree Computer Science or Technology related studies

• Preferably with some years’ (8-10) experience in IT management level of similar sized structure and business, hands on experience and technical knowledge of applications and communications infrastructure
• An added advantage for those familiar with ITIL