Job Description

• Report to Restaurant Manager
• Leading service operations
• Maintain outlet service quality and display good customer relation skills
• Ensure food quality and presentation are up to standard and manage service recovery
• Manage peak periods effectively with good hosting and queue management skills
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Plan outlet schedule and deployment
• Manage staff discipline and performance issues
• Execute outlet administrative duties and management reporting
• Maintain restaurant hygiene and upkeep
• Achieve sales target and manage maintenance, labour and food costs
• Work with the Area Manager to ensure that sales revenue and operating costs targets are met
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to
• Motivate team members and maintain a high level of team cohesiveness
• Manage site/outlet and equipment maintenance
• Any other duties assigned

Requirements

• At least 5 year(s) of related working experience
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts
• Strong operational and leadership skills
• Able to source, retain and motivate staff

Staff Welfare & Benefits

• 5 day work week
• Daily & Monthly Sales Incentive. Salary indicated on hiring platform includes total sales incentive.
• 50% staff discount for dining in the restaurant (after the probationary period)
• Medical Benefits
• Staff Meals on duty
• Transport provided for closing shifts
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Long Service Rewards
• Referral Incentive Program
• Fast Career Growth Opportunities
• Fun and exciting working environment (We believe in productivity at work comes from making our working environment a fun one!)

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh Mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

Class 4 driver | Hotel Linen Laundry Service | Tuas

Working hour : 7am to 6pm (Included normal OT)

Working Days: 6Days (weekend , public holidays require to work)
Working Salary : $1850 + OT (Gross Up to $3800 included OT up to 6pm | After 6pm count additional Overtime)
Working Location: Tuas South street

Job scope :

o Up to 24 footer truck

o Tailgate operations

o Loading/unloading trolleys on and off truck

o Delivery/collect linen from Hotel

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Location: Buona Vista

Working hours: 5 days per week at least 1 weekend (Monday – Sunday)

-9.30am - 6:30pm

-12pm – 9pm

-1:15pm – 9:15pm

Job Scope

- Handle systems relating to shopper management and rewards programs.

- Provide assistance and general information to shoppers at the Concierge Desk.

- Handle the administrative and clerical work relating to the events and promotions at the mall.

- Handle mall redemption programs such as vouchers, premiums, and parking

- Assist in customer loyalty programs.

- Assist in collating tenants’ gift voucher reimbursement.

-Supervisory role:

To assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk.

This includes efficient allocation of tasks among officers, conflict resolution etc.

- Prepare monthly duty roster and ensure efficient allocation of manpower.

- Coach and mentor other Customer Service Officers in their tasks.

Job Requirements

• Min. 1-2 years of relevant working experience

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

CEI R2313787

EA License no. 99C4599

he Employee’s overall responsibilities will be to generate new sales, prepare details and comprehensive quotations in the support of the Sales Director / General Manager and to support existing business for the supply of VEM solutions products

Related to such overall responsibilities are specific duties which are not exclusive and may be modified or added to the interest of the business. In any event, the following duties are:

• Focus, open up & penetrate into new & untapped business segment territories & clientele based
• Provide professional and timely sales support to the Company’s clients
• Be responsible for all enquiries and proper completion of the proposals. These proposals must be in line with the VEM Guidelines and VEM Pricing Policies
• Follow up all quotations until order placement to the Company’s clients
• Take care of overseas customers and business partners
• Look after entire sales process from processing orders to shipping up to dispatch
• Provide to the management strategic feedback on:

1. Market requirements,
2. Changes in international/national standards, and c. Competitors’ activities and pricing philosophies

• Supervise payments and send payment reminders to the clients where required in order to ensure complete and prompt payment of all delivered orders within the defined payments terms
• Regularly develop your technical competency in electric motor products particularly those of the Company

Skills and Qualifications required:

• Aggressive and sales driven
• Good presentation skills Team player and multi tasker Initiator and start up altitude
• MS Office (word, Power Point, Excel, project)
• Basic knowledge of SAP R3 required. Training opportunity for the selected candidate is available.
• Education: diploma holder, Mechanical/Electrical or equivalent
• Sector: Industrial, Engineering Driven, Machines, Motors, Drives Geographical experience: South East Asia
• Nationality: must be Singaporean or PR
• Years of Experience: at least 3 years technical sales
• Language: English, CN, plus one Asian language would be a bonus (in order to handle concerns and feedbacks from CN & Asian language speaking associates and/or clients in regards with the payment matters)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Passion for the high-end environment.
• Assist customers through various delivery channels (via phone, email, and web requests) to meet or exceed client objectives of utilization, brand recognition, and customer loyalty.
• Utilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering valuable solutions.
• Utilize multiple complex systems to accurately document and research customer information.
• Provide meaningful and relevant insight to customers regarding the services that can provide for them.
• Gather client and partner feedback to enhance ad products and the customer experience.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 1 year of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Client-centricity, positive mindset, flexibility, adaptability to changes, and strong teamwork are expected qualities.
• Interest in the fashion industry would be an added advantage.
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Comfortable working with computers and multiple systems.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Position Title: Service Crew

Working Day: 5 Days (off discuss during interview )
Location: Holland Village
Working Hours: 9.30am to 8.30pm (depending on which outlet)
Salary: $2200 (no exp) - $2500 (with exp) + OT

Job Scope:

• Daily cooking of tea and pearls
• Drink concocting
• General cleaning and maintenance of shop cleanliness

Requirement:

• Training Provided

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

Care Executive

Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for College of Integrative Studies / IPCC Working Group II Technical Support Unit (CIS)
• Coordinate and oversee science-related aspects of the TSU.
• Manage the scientific support for the Working Group II activities and products during the Seventh Assessment cycle.
• Develop and manage processes for scoping, preparation, review, and completion of reports.
• Collaborate closely with Working Group II Co-Chairs and Bureau to shape and guide scientific aspects of assessments.
• Support the development of summary products such as the Summary for Policymakers and Technical Summary, as well as the Synthesis Report.
• Coordinate scientific contributions to Working Group II meetings and sessions.
• Supervise scientific staff in the Working Group II TSUs.
• Maintain communication and collaboration with Heads of Science from other TSUs.

• PhD in climate- or environmental-science related field, preferably in the following fields: climate change impacts, climate adaptation, environmental modelling, socio-economic system analysis; and at least 10 years of work experience in the abovementioned or related fields.
• Scientific publications in refereed journals.
• Experience leading a multi-cultural science team;
• working on international projects;
• scientific report writing and editing.
• Ability to develop, plan and execute complex multi-task workloads.
• Excellent communication and interpersonal skills and capability to interact with international science community.
• Proficient in oral and written English at an academic publication level.
• High degree of stress-resistance and capacity to work to deadlines.
• Willingness to travel internationally.
• Experience working with UN processes, in particular the IPCC, would be an asset.

Responsibilities:

• Plan duties and deployment; in charge of supervising and managing all captains, servers and runners
• Cover the role of server as and when necessary
• Ensure that the restaurant, including the washrooms, are kept clean and tidy at all times
• Ensure that there is music playing in the background and lightings for the restaurant is at comfort level
• Ensure that all fire extinguishers are not expired and exit areas are neat and tidy
• Write comment logs to update, report and disseminate information at the end of every shift

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh Mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park) Opening soon

Job Responsibilities:

• Assist in facilitating the Community Care Apartments (CCA) flat selection sessions for prospective residents for the period of March 2024.
• To share with residents about the model of care at the CCA, including the scope of services under the BSP and other add-on services.
• To share with residents about the different payment options and offer financial counselling to ensure awareness and prudence of residents.
• To facilitate the signing of the BSP agreement, including the execution of necessary administrative and documentation roles.
• To conduct a short questionnaire to better understand future resident demographics and assist Atlas Care in the necessary data collection/management.
• Support ad-hoc assigned tasks as required

Period:

• 4 to 27 March 2024

Working Hours:

• Mon – Fri from 8.30am to 6pm

Salary:

• Prorate based on $1800/month

Location:

• Toa Payoh

Requirements:

• Minimum A level, with or without work experience are welcome.
• Excellent communication skills
• Positive working attitude, meticulous, and responsible
• Warm, friendly, and outspoken persona

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1111404)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Responsibilities:

• Regularly repair, troubleshoot, and configure machines.
• Finish indoor and outdoor maintenance and repairs.
• Hands-on approach to fix technical problems.
• Proficiency in identifying and fixing flaws in mechanical equipment.

Requirements:

• Min Nitec in Mechanical Engineering or it's equivalent
• At least two years related working experience
• Knowledge of hydraulics or electricity is an added advantage

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Main Responsibilities:

• Provide helpdesk support, follow-up and update of change request or fault status. Responding in timely manner to service issue and request.
• Install and configure computer hardware, software, printer, scanner etc.
• Support end user computing, application and software.
• Deploy, manage and troubleshoot user workstation and computer equipment.
• Monitor antivirus activity, reporting and update status.
• Assists on external IT audit and performs internal IT audit.
• Assist on IT project development and implementation.
• Create user guide, maintain record and IT documentation.
• Coordinate with system provider on repair and maintenance of hardware and software.
• Undertaking duties and assignments as and when assigned by superior.
• IT Asset Management

Requirements:

• Diploma in Information Technology or related discipline with relevant technical qualification.
• At least two years of relevant work experience.
• Fluent in English
• Singaporean/PR

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Description:

• Process new orders and order changes within set service level agreements via Oracle Order Management System
• Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
• Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
• Manage database of customer master setups, customer item crossreference and traffic profiles in Oracle
• Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
• Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolution
• Understand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regime
• Independently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirements
• Responsible for regular data reporting, analysis and data clean-up
• Participate in routine system level testing and ad-hoc testing for automation projects
• Actively contribute to the on-going effort of process improvement and standardization

Requirement:

• Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP

Additional information:

• Located near Changi Business Park
• Completion Bonus (up to 1.5 mons upon completing 18 months)
• Working hour: Tues-Sat, 6am-3pm
• Up to up to $3200 (Depending on experience)
• One Way transport provided (Take grab/Taxi claim)

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 23756

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

JJIM aims to cultivate industry-leading capabilities that enhances competitiveness, address HCP needs, and ultimately deliver improved outcomes for patients.

Under this umbrella, the CX& CD CoE positions JJIM to be the preferred partner for HCPs. The vision of this CoE is to deliver industry-leading, data-driven engagement with HCPs that is personalised, orchestrated and seamless across our channels. The APAC Customer Experience Director – Omnichannel leads the areas of Customer Understanding & Omnichannel in partnership with key in-market stakeholders, and in alignment with the broader Asia Pacific Commercial Excellence strategy.

Tasked with the role of improving our commercial capabilities, this position will have a significant opportunity to directly drive enterprise growth and efficiency.

*Please note that the role will require 20% travel due to the regional portfolio.*

Key Responsibilities

The APAC Customer Experience Director – Omnichannel in CX&CD CoE, plays a pivotal role in shaping customer experiences through deep customer understanding, harnessing the power of AI via the CAE (Customer Analytics Engine), and an effective omnichannel strategy, with a focus on campaign execution. This is achieved in close partnership with the Content Transformation Team, responsible for content development and operations and the Capability Development Team, strengthening our Marketing & Sales capabilities across our organisation.

1. Building Customer Understanding capabilities - Embed modern and efficient approaches to drive deep customer understanding. This position is the commercial product owner of the CAE which is JJIMs machine learning driven AI engine, delivering HCP engagement recommendations for our customer facing teams. The CAE needs to be embedded within the business, measured via recommendation adherence and satisfaction of the end-users. In addition, the CAE needs to evolve through product enhancement to maintain JJIMs competitive advantage.

2. Shaping Omnichannel - responsible for the development and implementation of JJIM’s regional omnichannel process to ensure a clear and consistent framework across the organisation. This includes understanding of holistic customer experience needs, aligning campaign objectives, defining outcomes and tailoring content by various personas and mapping content to touchpoints whilst adhering to regulatory compliance.

3. Cross functional squad delivery teams: Building cross-functional teams to deliver on customer understanding & omnichannel goals, spanning from identifying talent from operating companies to different divisions like capability, CX, data, procurement, legal, marketing etc. Ensure collaborative planning sessions, co-ordination with clear feedback loops and clear measurement to ensure initiatives will be embedded.

4. Plan adoption roadmap: Set clear adoption roadmap and support for brand and marketing teams in the organization. Lead and deploy adoption support for operating companies.

5. Leadership Engagement: Communicate a clear and compelling narrative to gain leadership buy-in, align organizational needs and strategic priorities, quantify impact, build relationships and address concerns productively.

6. Influence stakeholders beyond APAC: Learn and co-ordinate with global and cross-regional initiatives in the areas of customer understanding & omnichannel. Influence relevant teams within JJIM for faster acceleration with a focus on APAC.

7. Career progression of team members: The director not only needs to cater to business needs but also ensure that team members (direct & indirect) are properly coached in the areas of customer understanding & omnichannel, develop leadership roles on specific projects, enable mentorship programs and drive inclusion.

Qualifications

At Johnson & Johnson, we value diverse experience, and we look for potential in candidates to move beyond the position they’re hired for. Below is a list of the top 4-5 skills and competencies that are important for this position, which candidates can either bring to this role, or where candidates may be able to learn and grow whilst in the role (this will be dependent on position).

Skills & Competencies

· Commercial Outcome Delivery & Industry Application: Ability and proven track record in driving business results and increasing competitiveness in a Pharm business, preferably at a regional and market level. Deep understanding of Omnichannel capabilities and how to embed these across all levels of the organisation.

· Influencing & Stakeholder Management: Ability to influence, drive decisions and outcomes across multiple levels of the organisation. Ability to lead and build high performing cross-functional teams.

· Strategic thinking and ability to translate strategy into actionable plans: Ability to distill insights into clear strategies aligned to our Vision, translate these into actionable plans that drive business outcomes.

· Communication Skills: Excellent verbal, written, visual and facilitation communication skills.

Experience or qualifications that are critical to this position.

· Experience leading and implementing complex enterprise projects.

· Experience leading a team and engaging senior stakeholders.

· Experience in Pharmaceutical marketing environment is required including a proven track record to contribute to the development of brand teams.

· Demonstrated skill building for Omnichannel and digital marketing in the pharmaceutical market context is highly regarded.

· Experience working in an Agile environment (desirable)

· A demonstrated ability to partner and work with multiple agencies/vendors, manage budgets and projects, cross-functionally, cross-geography, and with cross-company teams.

· Bachelor’s degree in marketing, communications and/or science. An advanced degree is strongly preferred.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Shipping Coordinator, Customer Service & Billing (Team Leader)

- Managing and checking on daily order send via email or EDI by the customer.

- Manage and creating the order and generating the pick slip from WMS or perform system transaction in customer’s system. SAP, Oracle etc.

- Ensure all the orders are shipped on time and transaction are being done correctly to meet the KPI.

- Ensure all orders are handover to warehouse for pick and pack.

- Liaise with internal teams (e.g., warehouse and traffic teams) to ship the orders out on time.

- Liaise with external teams (e.g., Forwarders, couriers).

- Perform daily shipment booking with the forwarders and preparing the AWB in courier services’ system.

- Ensure the information printed on the AWBs are declared correctly. (Shipper, Ship to, Value, Bill to account, Inco term etc.)

- Ensure the permits are booked timely and correctly.

- Follow up on internal and external customer’s request promptly to ensure all the orders are shipping on time.

- Maintain a good relationship with the customer.

- Prepare the necessary reports (daily activity, receiving and shipping) to be submitted to customer as per requirement.

- Follow up on internal and external customer’s request promptly.

Customer Service Leadership:

- Handle customer inquiries, concerns, and escalations promptly and professionally.

- Implement and maintain customer service standards, policies, and procedures.

Billing Management:

- Supervise billing activities, including billing and GST reports.

- Ensure accurate and timely billing, resolving any discrepancies or issues.

- Collaborate with the finance team to reconcile billing records and financial transactions.

Team Leadership:

- Provide guidance, training, and mentorship to the shipping coordination team.

- Foster a positive and collaborative team culture, encouraging teamwork and open communication.

- Monitor team performance, set targets, and conduct regular performance reviews.

Process Improvement:

- Identify opportunities for process improvement within shipping, customer service, and billing functions.

- Implement streamlined processes to enhance efficiency and reduce errors.

- Stay updated on industry best practices and implement relevant improvements.

Cross-Functional Collaboration:

- Collaborate with other departments such as warehousing, procurement, and sales to optimize overall operations.

- Participate in cross-functional meetings and initiatives to enhance collaboration and communication.

Reporting and Analysis:

- Generate regular reports on shipping, customer service, and billing metrics.

- Analyze data to identify trends, areas for improvement, and opportunities for cost savings.

- Present reports to senior management with actionable insights.

Compliance and Quality Assurance:

- Ensure compliance with shipping regulations, customer service standards, and billing accuracy.

- Implement quality assurance measures to maintain high service standards.

- Stay informed about changes in shipping laws, customer service trends, and billing regulations.

Problem Resolution:

- Handle escalated issues, resolve conflicts, and find solutions to challenges within the team or with customers.

- Implement preventive measures to address recurring problems and enhance overall service quality.

Training and Development:

- Conduct regular training sessions for the team to enhance their skills and knowledge.

- Support continuous learning and professional development opportunities for team members.

Performance Monitoring:

- Track and assess key performance indicators (KPIs) for shipping, customer service, and billing.

- Implement strategies to meet or exceed established performance targets.

REQUIREMENT:

- Candidate must possess a minimum Diploma and above.

- Required language(s): English – Read and written.

- At least 3 to 5 Years of working experience in the related field is required.

- Hardworking and independent.

- Team player and able to multi-task.

- With SAP experience.

- All times compliance to the safety and security protocol/SOP of Omni All In (Singapore) Pte. Ltd.

Optional:

- Operating of Material Handling Equipment (MHE) and ESD equipment if required (Internal or External training will be provided).

- Computer Literate – Proficiency in Microsoft Office e.g., Excel, etc.

- WMS, ORACLE (In-house Training provided)

Job Highlights

Fair remuneration

Employee benefits for full time staff

Job Description

Looking for Full-time Service Crew Supervisor with friendly disposition and positive work attitude. Customer service orientated & able to work well in a team. Able to work on weekends and public holidays.

Responsibilities include but are not limited to:

• Assisting Restaurant Manager in the daily operations of the restaurant
• Supervision of service crew
• Taking orders from patrons
• Serving food and drinks to patrons at table
• Clearing and setting up of tables
• Handle cash and credit card payment transactions
• Maintain general cleanliness of restaurant
• Other ad-hoc duties assigned
• Remuneration based on work experience

Working hours: 8 – 12 hours per day

Working days: 6 days work, day off on weekday

To handle walk-in and phone call enquiries.
To make new appointments with first time customers
To provide excellent customer service to customers
To manage cashier and stock inventory duties at the outlet
Other ad-hoc adminstrative duties support.

Requirements:

Min Degree in any discipline

Pleasant personality with some customer service / retail sales experience preferred.
Able to work retail hours and prepared to work on weekends

Responsibilities

• Usher customers to their seats
• Attend to customers enquiries and complaints (if any)
• Assist with order taking
• Up sell and recommend products to customers
• Serve food and beverages (including alcoholic beverages)
• Clearing of tables and empty dishes where necessary
• Ensure guests' needs and requests is fulfilled

Requirements

• Customer orientated
• Able to stand for long hours (4 hours or more)
• Able to commit 3 days per week
• Able to commit long-term or 3 months and above
• Able to work on weekends and public holidays
• Comfortable with handling and serving alcoholic beverages

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh Mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

looking for an EXECUTIVE MANAGER who will be in charge of overseeing work duty of all the Operations team members, with the overall objective of achieving top-rated performance.

Leading a team in day-to-day transportation operations duties, ranging from scheduling and route planning to driver and sub-contractor management.

Well-versed in all requisite functions of bus operations, including day-to-day scheduling and trip listings, as well as coordinating of all routes plied under Westpoint's netwok, management of all vehicular safety matters, customer service management (including reports and response management), and management of all company and third-party subcontractor drivers

Able to plan for workload distribution, headcount, and career progression for team members & Optimising company processes

Improving company's service and safety standards

Furthering customers relationship with the company

This is a 12 months contract assigned to our client

Work Location: Commonwealth MRT

Salary Range : $4,000-$6,000

Skills Requirement

1. Security clearance required for this role, candidate cannot onboard unless security clearance done.

2. Presentation, client managememt, data analysis, hands on running the whole operation.

3. Have experience in managing team of 50, inbound and outbound & resource planning

4. Should know how to manage client KPI and expectations.

5. Should know contact centre (Matrix)

Job Description

1. Assist Helpdesk manager in managing day to day operation of Helpdesk

2. Assist Helpdesk manager in managing client on the daily reporting

3. Real Time Monitoring of daily operations to departmental objectives & KPIs are met

4. Monitor agent’s weekly performance using available data

5. Identify training and development needs of agents to bridge competency gaps.

6 Work with trainers and QA to ensure agents are appropriately trained, coached and evaluated

7. Ensure team members’ compliance in operations policies and processes

8. Provide the necessary leadership/guidance to team members to achieve Contract SLA.

9. Lead, motivate and supervise agents to ensure that Customers’ requests are answered promptly, of

consistent quality, and in accordance to stipulated performance standards

10. Coach and appraise Agents on their daily tasks and achievement of individual and departmental KPIs

11. Conduct regular huddles / meetings with agents to ensure that they are kept informed about ongoing

changes and updates (eg share important updates like survey participation rate, calls handled the

previous day, unique cases so agents are kept updated)

12. Ensure all knowledge base (eg. SharePoint/Confluence) for Helpdesk are all up to date

13. Evaluate and resolve customer’s complaint and ensure that they are dealt with expeditiously and

satisfactorily, reporting service failures to source and making recommendations to prevent recurrence.

14. Continuously review roster to ensure optimal resource utilization, enhanced productivity, and sufficient

coverage of both agents and Team Leads across Helpdesk operational hours

15. Promptly alert and escalate potential issues to ensure minimum disruptions to Helpdesk

16. Work closely with the Helpdesk Manager to communicate, implement and co-ordinate company

policies and procedures to agents and ensure compliance

17. Provide structured feedback and recommendations for tool and process improvements on

an ongoing basis

18. Perform other duties and responsibilities that may be assigned to you by the management for the

effective implementation, maintenance, and continual improvement of Helpdesk.

19. Provide regular staff engagement including but not limited to Daily Operations Floor Meeting,

20. Monthly 1:1 coaching session with team members; Quarterly team bonding session

21. To take over level 1 escalation from agents.

22. To call user to resolve the issue for user.

23. Live and inspire agents to live the corporate values, contributing to the success of company culture

(1/Pride in Customer Excellence 2/Pleasure to work in a team 3/Respect your commitment)

Skills

1. 3 to 5 years of work experience in the related field is preferred for this position.

2. 3+ years of leadership experience directly managing others

3. Strong time management skills and motivation to exceed expectations.

4. Ability to multi-task

5. Must be a strong communicator with an emphasis on effective listening and empathizing with customers,

plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).

6. Degree or diploma in any discipline.

7. Strong leadership skills

8. Good knowledge and understanding of top-class customer experience.

9. Passionate about how customer service can contribute to the success of any businesses.

10. Proactive and positive in resolving issues.

11. Experience with performance metrics

12. Excellent written and verbal communication and interpersonal skills to coach, train and assist team

members

Position Title: Service Crew

Working Day: 5 Days (off discuss during interview )
Location: Holland Village
Working Hours: 9.30am to 8.30pm (depending on which outlet)
Salary: $2200 (no exp) - $2500 (with exp) + OT

Job Scope:

• Daily cooking of tea and pearls
• Drink concocting
• General cleaning and maintenance of shop cleanliness

Requirement:

• Training Provided

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

Brief description of the Restaurant

Ang Mo Liang Teh is a family friendly craft beer bar and bottle shop that specialises in unique and quality craft beer from around the world. We have 8 draft beer taps on rotation and over 100 different craft beer selections. We also offer bar bites that pairs well with our beers, in a warm and cosy environment within the CBD.

We are on a lookout for Full Time Service Crew to support all aspects of the outlet operations.The incumbent is to ensure that all duties are carried out to serve all customers to full satisfaction, including preparation of the outlet for services and maintaining the outlet in a clean and tidy condition. The incumbent is also required to make recommendations, prepare and serve food/beverages to customers, and perform cashiering duties.

Job Descriptions

• You will be responsible for the opening and closing of the outlet
• You are to establish and maintain a good relationship with all guests
• You are required to perform sales activities by upselling and cross selling
• You are required to interact with and serve food and beverage to guests
• You will follow food and beverage safety and hygiene policies and procedures
• You are required to maintain cleanliness of the outlet, eating and service area
• You are required to solve problems and make decisions at operations level
• You will be required to process payments through applications of a tablet computer for cashiering

Job Requirements

• Must be able to promote, upsell and cross sell products. Sales experience is extremely advantageous
• Ability to consume alcoholic beverages for tasting and PR purposes
• Ability to work and prepare food products involving pork
• High energy and outspoken personality with a passion for customer service
• No experience required, training will be provided. Prior experience in F&B is highly advantageous
• Have an interest in alcoholic beverages

Working hours

• 6 days work week, Monday to Saturday excluding Public Holidays 14:00 - 22:00