Position Overview:

We are looking for a highly motivated, results-driven, and entrepreneurial individual with a passion for innovation, to lead and grow the Singapore Chapter of our Global Startup Acceleration Program. This setup comprises of presence in Paris, Montreal and Singapore, running a common program worldwide.

This individual will be responsible for managing day-to-day operations of the program for the Asian region, driving the success of the program and of participating startups, and fostering strong relationships with mentors, investors, and partners.

As the Program Manager, you will play a key role in shaping the future of our accelerator program, coordinating and collaborating with the Chapter Managers in the other sites, to derive measurable impact to the Group's business and operations.

Responsibilities:

1. Program Management, operation and reporting

• Oversee the end-to-end management of the accelerator program in the region, ensuring alignment with the program in Paris and Montreal
• Manage the program’s operational processes, including application cycles, cohort selection, and participant evaluation
• Deliver excellent accelerator experience to founders, mentors, partners and all stakeholders
• Measure and track progress of startups, ensuring achievement of program milestones
• Develop and maintain dashboards and reporting system to track progress and success of startups within the program
• Prepare regular progress reports and presentation for senior leadership, stakeholders and investors

2. Mentorship & Network Development

• Cultivate and maintain relationships with a diverse network of mentors who can provide valuable guidance and support to startups
• Work closely with startups to understand their needs and provide tailored support, or to match with appropriate mentors
• Organise and manage mentor-mentee interactions, ensuring a high level of engagement and value for both parties
• Coordinate and facilitate workshops, mentorship sessions and networking events for cohort participants

3. Partnership and Business Development

• Identify and build relationships with strategic partners, including potential investors, corporate partners and service providers
• Collaborate with external organisations, industry associations, customers and thought leaders to enhance the program's offerings and reach
• Support startups in activities for raising capital

4. Startup support and advisory

• Identify challenges faced by startups and proactively offer solutions or connect them with appropriate resources
• Regularly assess the performance and growth of startups, providing feedback and recommendations for improvement

Requirements:

• Bachelor’s degree in Business, Entrepreneurship, or a related field (Master’s or MBA is a plus)
• 5+ years of experience in startup ecosystems, venture capital, business development, or management consulting
• Proven experience managing or supporting accelerator programs, incubators, or early-stage ventures
• Strong understanding of startup challenges, fundraising processes, business operations, and scaling strategies
• Exceptional communication and interpersonal skills, with the ability to build relationships with diverse stakeholders (startups, investors, mentors, etc.)
• Ability to think strategically and execute tactically in a fast-paced, high-pressure environment
• Strong organisational and project management skills, with the ability to handle multiple projects simultaneously

Preferred Skills:

• Knowledge of aerospace, defence and security industries
• Experience working with startups in a hands-on role
• Familiarity with startup tools, pitch decks, financial modeling, and fundraising platforms
• Fluency in the Korean language is an advantage because the business is engaging with the Korean startup ecosystem

Ranked top 20 most attractive employers in Singapore - The Straits Times Singapore's Best Employers 2024.

We are looking for an Assistant Manager for our Procurement team. The candidate should have good knowledge of public procurement policies and guidelines. The candidate will work closely with the internal team and provide good support to our stakeholders on end to end procurement processes.

Job Responsibilities

• Review of documents prior to publication of quotation/tender (ITQ/ITT)
• Review and provide feedback on Quotation & Tender Evaluation Reports
• Review and approval of awards
• Assist with stakeholders’ queries
• Review of procurement work processes for compliance and improving efficacy
• Supervise and guide colleagues in the procurement team
• Conduct training sessions for Schools and Departments
• Involvement in procurement development projects to enhance procurement process efficacy Identify opportunities for process improvements
• Any other procurement related functions and initiatives

Job Requirements

• Minimum 3-4 years of experience in public procurement
• Possess good analytical and problem solving skills to address cross functional work issues
• Good verbal and written communication
• Proficiency in Microsoft Word, Excel and Powerpoint
• Hands on experience with procurement platform, GeBIZ, and Cumulus (Workday) system will be added advantage

Successful candidate will be offered a 2-year contract in the first instance.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

As a member of the Google Cloud team, you inspire leading companies, schools, and government agencies to work smarter with Google tools like Google Workspace, Search, and Chrome. You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what’s right for the customer, you will meet customers exactly where they are at and provide them the best solutions for innovation. Using your passion for Google products, you help spread the magic of Google to organizations around the world.

Additional job description

As an Account Manager supporting our User Protection Services business, you will help us retain and grow our cybersecurity business by building and expanding relationships with existing customers.

In this role, you will work with current customers to deliver true business value, demonstrate product functionality, and provide a comprehensive overview of key business use cases. You will lead day-to-day relationships with external customer stakeholders, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole.

Qualifications

Job responsibilities

• Construct and execute an effective territory development plan, and promote Security products in your territory to existing Security customers, meeting or exceeding quarterly goals.
• Develop and drive pipeline, managing cycles from lead generation to customer onboarding.
• Build and maintain relationships to influence long-term strategic direction, and act as a trusted advisor to the accounts.
• Partner with Marketing, Sales Development, Customer Success, Customer Engineer, Channels and Product and Engineering to understand customers and provide excellent prospect and customer experience, to educate clients, managed service providers, and local technical communities on User Protection Services products and other associated security offerings.
• Represent User Protection Services in regional forecasts and team meetings, and serve as stakeholder to regional Google Cloud leads, reporting current, accurate, and timely forecasting and business performance in tools.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in a sales role in the enterprise software or cloud space.

Preferred qualifications

• Experience building continuous relationships, selling to executives across business units, and ensuring customer success and adoption, leading to customer expansion, while working with internal procurement, legal, and business teams.
• Experience in negotiating large, complex agreements, with the ability to communicate concepts and technical benefits in business terms.
• Experience securing and growing a customer base, carrying and exceeding business goals.
• Experience selling products or solutions in the Cybersecurity or IT field.
• Knowledge of product and solution market trends in Cybersecurity and Google Cloud.
• Ability to travel up to 50% of the time as needed.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The incumbent will provide support to the Department of Pharmacy, Faculty of Science.

Duties and responsibilities include, but are not limited to the following:

• Assist Head of Department (HoD) in establishing or renewing agreements, e.g. industrial partnerships, Memorandum of Understanding (MOU), Student Exchange Programme (SEP), attachment/internships, provision of services to third parties, professional membership for department, as well as onward processing for approvals and signing.
• Assist HoD in managing and processing donations and investments in the department.
• Raise quotations, invoices or purchase orders for general events/activities.
• Assist HoD in reviewing procurement documents and tenders and approving in the relevant systems.
• Collate and review annual budget calls, which include courses, preventive maintenance and repairs, equipment, domain projects, and events/activities.
• Collate and track budget expenditure and utilisation for department’s operating, general purpose, donation and self-financing funds.
• Assist HoD in preparing and responding to requests related to finance situation or information from other offices.
• Assist HoD in reviewing and approving travel requests and claims in CONCUR.
• Answer enquires from staff/students pertaining to finance policies and processes, and provide advice according to the needs of staff/students.

Qualifications

Academic qualification: Bachelor/Master’s in Science, Project Management, Finance, Business, and/or Accounting

• Past work experience managing projects involving corporate partnership and its associated finance matters
• Strong analytical and numerical skills
• Proficient in Microsoft Advance Excel, Word and PowerPoint
• Excellent communication skills in managing stakeholders and team
• Able to work independently and is proactive

Job Summary

The individual will be responsible for leading and overseeing subcontracting and procurement operations for large-scale construction and engineering projects in Singapore. The ideal candidate will possess extensive expertise in cost control, contract management, and vendor negotiations, demonstrating a proven ability to navigate complex contractual and procurement processes within Infrastructure and Oil & Gas EPC projects.

Duties & Responsibilities

• Lead the subcontracting process throughout both the bidding and execution phases, which includes the preparation and review of inquiry packages and contract documents.

• Deliver concise and clear summaries of tasks, outlining the progress of all activities.

• Ensure that reports and the master work plan are updated prior to escalating any critical issues or risks related to subcontract management.

• Negotiate and finalize contracts with subcontractors and suppliers, ensuring competitive pricing and adherence to project timelines.

• Maintain a comprehensive understanding of the client's contract requirements, including JGC responsibilities, and effectively integrate these details into project subcontract strategies, plans, and procedures.

• Manage project cost control measures, monitor budget compliance, and identify potential risks associated with cost overruns.

• Oversee payment processing, including invoice verification and milestone progress checks for subcontractors.

• Facilitate the change management process, including the evaluation and implementation of change orders.

• Manage multiple subcontracts in the field, serving as a liaison between the home office and the client’s organization, where applicable. This includes overseeing the administrative activities of subcontractor teams for all construction and service contracts, in accordance with corporate systems, procedures, budgets, and schedules.

• Coordinate closely with multidisciplinary teams and stakeholders to resolve commercial issues and maintain project efficiency.

• Mentor and guide team members, provide training, and evaluate performance.

Key Requirements

• Master’s and/ or bachelor’s degree in Infrastructure, civil engineering, Quantity Surveyor qualified or industry equivalent field, with minimum of 12 years of experience

• Experience in Infrastructure, Civil Engineering, Pharmaceutical, Chemical, Oil & Gas

Knowledge & Skills

• Familiarity with cost estimation practices aligned with Singaporean norms and regulations

• Expertise in site project cost control throughout bidding and project execution phases

• Experience in sub-contracting

• Proficiency in procurement and purchasing

• Excellent negotiation skills

• Effective problem-solving abilities

• Strong communication skills

The Supply Chain (SC) Manager develops, conducts, and improves the in-market supply chain include but are not limited to Customer Service and Logistics processes for the supply of products inbound to the LOC and outbound to its first trade customers in order to achieve optimal Customer Service levels and to maximize the On-Time-In-Full KPI, thereby supporting the commercial ambition. This role includes the management of external customer relationships with first trade customers and, in some businesses, will extend to developing collaborative relationships with individual wholesalers and retailers.

The SC Manager manages the supplier relationships with the local Customs Clearance LSP(s) and Repacker(s). The SC Manager will initiate and support a number of ‘exceptional’ processes to manage supply chain events and changes, such as supplying batch-level data to support stock-at-risk identification and physical destruction of product following write-off.

Key Responsibilities

• Manage outbound Customer Service and order management to first trade customer including order placement, invoicing, and customer complaints processes
• Primary point of contact to Commercial/customers/distributors/LSPs for current inventory availability, physical inventory/batch status, and reconciliation discrepancies
• Ensure the integrity of Material Master and Customer data (for logistics movements and order/invoice processing) within the local systems used

Customer Service

• Drive continuous improvement of OTIF (on time in full) performance for the market
• Manage interactions with 1st trade customers in line with signed agreements and GSK’s terms and conditions

3rd Party Management

• Supplier Relationship Management (including performance management) with third parties including Logistics Service Providers (LSP), distributors, customs clearance agencies, and freight forwarders
• Day-to-day issues resolution including stock reconciliation and system interface issues

Local Stock Management

• ‘First point of contact’ for communicating supply availability to Commercial
• Collaboration with Supply Hub to share intelligence on local market requirements (eg: contractual stock levels), align on supply (eg: SCIM updates), and request expediting of shipments where necessary to meet critical patient demand

Repacking

• Ensure that repacking operations are carried out in line with GSK Quality guidelines
• Schedule and prioritize repacking activity and manage any backlog

Core Commercial Cycle

• Represent Supply Chain activities/metrics/initiatives at DRM

Performance Management

• Ensure robust performance management is in place / in use, both internally as well as with external parties where appropriate (eg: LSPs)
• Drive local visual office / visual metrics aligned with the regional standard, and ensure appropriate escalations via cluster / regional performance management

Financial Management

• Validation of invoices against services provided and contractual rate cards
• Track spend and collaborate with Finance to raise accruals and review P&L

Safety, Quality, and Compliance

• Enforce GSK quality, safety, ABAC and other relevant standards
• Ensure appropriate risk management processes are in place and in use, including Business Continuity Plans, Distribution Risk Assessments, Risk Maps etc

Knowledge, Skills, and Experience

• Bachelor's degree in Supply Chain Management or Business Administration
• Min 5 years of experience in supply chain, logistics, customer service, planning, stock management, KPI's and SAP system
• Min 3 years of experience in managing crisis/issue management situations
• Strong influential and negotiation skills and Experienced with stakeholder management
• High learning agility

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

1. Laboratory Management and Operations

• Oversee the management of the laboratory and supervise lab staff.
• Ensure quality control and adherence to standard operating procedures (SOPs).
• Enforce quality and customer service standards in all laboratory areas.

2. Cell Culture and Research

• Design and manage cell culture processes, including nurturing and culturing NK and stem cell lines.
• Troubleshoot issues related to cell lines and their performance.
• Prepare research data for analysis, publication, and presentations.

3. Collaboration and Liaison

• Coordinate with local and international cell laboratories for research collaborations.
• Provide expert insights into medical technology queries and findings.

4. Laboratory Procedures and Analysis

• Analyze blood cells using microscopic techniques and procedures.
• Perform and ensure accuracy through regular standardization, calibration, and internal quality control programs.
• Resolve discrepancies in specimen labeling, handling, or collection before conducting procedures.

5. Equipment Maintenance and Inventory

• Operate, calibrate, and maintain laboratory equipment following manufacturer guidelines.
• Conduct basic troubleshooting for equipment malfunctions and arrange for repairs as needed.
• Maintain inventory of laboratory supplies by monitoring stock levels and expediting orders.

6. Professional Development and Reporting

• Prepare detailed reports by collecting, analyzing, and summarizing laboratory findings.
• Enhance professional and technical knowledge through workshops, seminars, professional publications, and self-directed learning.

7. Safety and Compliance

• Maintain a safe and clean working environment by following SOPs, rules, and regulations.
• Adhere to infection control and hazardous waste policies to protect staff and patients.
• Keep accurate records and documentation while maintaining patient confidentiality.

8. Team Contribution

• Actively participate in team efforts and accomplish assigned tasks within the given deadlines.

Requirements

• Proven experience in managing laboratory operations and cell cultures, particularly NK and stem cell lines.
• Strong knowledge of laboratory procedures, including blood cell analysis, equipment calibration, and quality control.
• Hands-on experience with laboratory equipment maintenance and troubleshooting.
• Excellent organizational and inventory management skills.
• Ability to analyze and present research findings effectively.
• Commitment to continuous professional development and staying updated with advancements in the field.
• Knowledge of safety protocols, infection control, and hazardous waste management.
• Effective collaboration and communication skills for working with local and international laboratories.
• Compassion and ability to handle sick pet animals with care and love.
• Bachelor’s degree (or higher) in a relevant scientific field, such as Medical Technology, Biotechnology, or Life Sciences.

You will be responsible for management reporting and financial analysis for a regional portfolio. You will provide explanation of variances and key performance drivers, coordinate the consolidation of results across AMA or reporting purposes and monthly and quarterly business review presentations.
You will participate in forecasting processes, and support in planning and implementing new business initiatives. You will craft and provide insightful analysis to support business unit leaders in identifying commercial and financial improvement opportunities.

Your team

This role reports to the business unit finance leader and works closely with the in-country sales leader on budgeting and financial planning.

How success looks like

• Seen as the trusted advisor to evaluate business issues, anticipant questions and demonstrate excellent analytical skills to optimize investment or handle risk
• Ability to integrate the brand strategy, pricing, consumer positioning and profitability to recommend solutions to identify and deliver business growth opportunities.
• Providing mentorship to junior finance members in the group and guide them in the finance leadership track

Responsibilities of the role

• Lead in monthly regional product supply financial forecast, actual proofing, and accruals in a high sophisticated accounting environment;
• Provide financial leadership to key business partners in RBU, SMO across multifunctional teams
• Lead in cross country-category loss analysis to deliver net savings and drive competitive cost structure to fuel profitable growth for the business;
• Lead financial analysis of supply network design projects, collaborating with engineers and product supply leaders;
• Lead in delivering high standards of stewardship in T&W organisation and process workflow
• Increases efficiency by developing automated accounting applications; coordinating information requirements.
• Protects operations by keeping financial information confidential.
• Maintains technical knowledge by attending educational workshops; reviewing publications.

Qualifications - External

• 3-5 years of proven track record in managing high volume P&L budget across a matrix organisation with high level of agility
• A Bachelor’s degree in Accounting or Finance. CPA/MBA preferred.
• Detailed understanding of Generally Accepted Accounting Principles (GAAP). Knowledge of Statutory accounting principles.
• Ability to multi-task and work in a challenging fast paced environment
• Maturity, integrity, and high level of discretion are required
• Independent worker and analytical thinker with an ability to conduct research, data analysis and resolve sophisticated problems
• Strong presence with the ability to interact with Senior Leadership.
• Experience in supply chain finance is a plus

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com (http://www.pg.com) to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

The successful candidate will focus on developing and articulating solutions for our clients, working with multi-functional teams, and driving conversations at the most senior levels of our client’s organizations in the public sector.

Key Responsibilities: -

•  Generate sales opportunity to achieve short and long term revenue and profit growth
•  Execute direct sales programs and initiatives to drive sales
•  Develop and execute sales strategy for the accounts assigned
•  Develop and maintain a high level understanding of end-to-end IT offerings including IT infrastructure, security technologies, IT application, managed services & digital transformation in local competitive environment
•  Manage overall sales process from pre to post-sales
•  Take active lead to engage partners in customer engagement and solutioning
•  Responsible for proposal creation and delivery
•  Engage customers at all level to develop long term business relationship
•  Engage internal stakeholders in sales approval process

Job Requirements: -

•  Minimum 5 years of working experience in IT solutions sales, with the ability to demonstrate a high level of understanding of the latest technologies, preferably from SI environment
•  Diploma/Degree in Computer Science/Information Technology or equivalent
•  Demonstrate experience in managing sales pipeline
•  Experience in selling with partners and enterprise customers
•  Experience in public sector (Government / Education / Healthcare) sales will be added advantage

Job Summary:

We are seeking experienced and results-driven Relationship Manager to join our team in the bank. The successful candidate will be responsible for managing and growing a portfolio of high-value clients, providing exceptional customer service, and identifying new business opportunities. If you have a passion for building strong relationships and driving business growth, we encourage you to apply.

Job Scope:

• Manage and grow a portfolio of high-value clients, ensuring deep understanding of their financial needs and goals
• Develop and implement tailored financial solutions to meet clients' needs, including credit facilities, investments, and transactional banking products
• Identify new business opportunities and acquire new clients through networking, referrals, and marketing initiatives
• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty
• Collaborate with internal stakeholders, including credit risk, product specialists, and operations teams, to deliver seamless client experiences
• Monitor and manage client risk, ensuring compliance with regulatory requirements and bank policies

Job Requirements:

• Minimum 2 years of experience in a relationship management or sales role in the banking industry for senior roles.
• Proven track record of success in managing and growing a portfolio of high-value clients
• Strong understanding of financial markets, products, and services
• Excellent communication, interpersonal, and relationship-building skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
• Strong analytical and problem-solving skills, with ability to think creatively and outside the box

Job Benefits:

• Competitive Compensation Package: We offer the best compensation package in the market, with a salary range that is above industry standards.
• Good Working Culture: Our bank values a positive and inclusive work culture, with a focus on employee well-being, diversity, and career development.
• Opportunities for Growth: We offer opportunities for career advancement and professional growth, with training and development programs to help you achieve your goals.
• Comprehensive Benefits: We provide a comprehensive benefits package, including medical insurance, retirement plans, and paid time off.
• Recognition and Rewards: We recognize and reward outstanding performance, with bonuses, awards, and recognition programs.

If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application with a resume.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R21102607

Business Registration Number: 201735941W

Licence Number: 18S9037

We are seeking Relationship Manager to join our team in the bank. The successful candidate will be responsible for managing and growing a portfolio of high-value clients, providing exceptional customer service, and identifying new business opportunities. If you have a passion for building strong relationships and driving business growth, we encourage you to apply.

Job Scope:

• Manage and grow a portfolio of high-value clients, ensuring deep understanding of their financial needs and goals
• Develop and implement tailored financial solutions to meet clients' needs, including credit facilities, investments, and transactional banking products
• Identify new business opportunities and acquire new clients through networking, referrals, and marketing initiatives
• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty
• Collaborate with internal stakeholders, including credit risk, product specialists, and operations teams, to deliver seamless client experiences
• Monitor and manage client risk, ensuring compliance with regulatory requirements and bank policies

Job Requirements:

• No experience candidates are welcomed to apply.
• Excellent communication, interpersonal, and relationship-building skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
• Strong analytical and problem-solving skills, with ability to think creatively and outside the box

Job Benefits:

• Competitive Compensation Package: We offer the best compensation package in the market, with a salary range that is above industry standards.
• Good Working Culture: Our bank values a positive and inclusive work culture, with a focus on employee well-being, diversity, and career development.
• Opportunities for Growth: We offer opportunities for career advancement and professional growth, with training and development programs to help you achieve your goals.
• Comprehensive Benefits: We provide a comprehensive benefits package, including medical insurance, retirement plans, and paid time off.
• Recognition and Rewards: We recognize and reward outstanding performance, with bonuses, awards, and recognition programs.

If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application with a resume.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R21102607

Business Registration Number: 201735941W

Licence Number: 18S9037

Overview

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centred on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 12 global brands, including the award-winning flagship Banyan Tree, Angsana, Cassia, Dhawa, Folio, Garrya, Homm, Laguna, and Skypark, as well as the brand extensions, Banyan Tree Escape, Banyan Tree Veya, and Angsana Heritage Collection.

The Role

We are seeking a highly skilled and motivated individual to join our team as a Brand Marketing & Communications to create and foster brand love for Banyan Group, our portfolio, and with a focus on upscale and midscale categories.

You will play a key role in designing the brand marketing and communication strategies, drive the end-to-end development of campaigns and content that enhances and also safeguards the brand's integrity. In close collaboration with our PR and social teams and agencies, you will spearhead brand awareness efforts with media, and influencer marketing and partnerships with content creators.

Your oversight includes, although not limited to:

• Banyan Group
• Upscale – Angsana and its brand extension Angsana Heritage Collection, and Garrya
• Midscale – Cassia, Dhawa, Homm & Folio

We are looking for a bold and dynamic individual with fresh ideas and a co-creative mindset yet grounded to grow these brands.

Responsibilities

Elevating Brand Awareness:

• Work closely with our PR team to develop and implement brand awareness and engagement campaigns for greater reach, engagement and share of voice. Collaborate on media relations efforts, press releases, and media events to maximize brand exposure.
• Collaborate with the Social Media Community team to identify and partner with relevant influencers and content creators. Ensure their content aligns with our brand values and objectives to reach new audiences.
• Partner closely with the Brand & Commercial team to optimize owned channels such as brand.com and CRM. Tailor messaging to suit various funnel stages, ensuring targeted and impactful marketing efforts.

On-Brand Content Strategy and Execution:

• Develop and execute compelling and on-brand content across various channels to engage and resonate with our target audience.
• Ensure consistent brand expression across all customer-facing materials used by Corporate and Hotel teams:

1. Verbal: Manage messaging and tone of voice.
2. Visual: Oversee the development and approval of marketing and communication assets, including photos and videos.

Support Hotels:

• Partner pre-opening properties in the development of their Marketing and Communication plans.
• Executing re-positioning projects for key outlets or properties based on business needs and/or market changes
• Planning and executing HQ-led activations and/or partnerships on property alongside other functions

Brand Campaign Development:

• Assist in the creation and execution of brand campaigns, including concept development, messaging, and creative direction.
• Collaborate with cross-functional teams to ensure the successful implementation of brand campaigns.
• Consult on and advise segment-specific campaigns targeting various customer segments such as families, couples, or wellbeing enthusiasts alongside the Customer Insights team. Collaborate with internal teams to identify key messages and creative elements that resonate with each segment.

Requirements

• Minimum of 10 years of experience in marketing communications; hospitality industry experience is a plus.
• Experience with building brands through psychographic targeting and utilizing data to inform decision-making and campaign development.
• Proven track record of end-to-end development of engaging and impactful campaigns across multiple channels and mediums.
• Skilled in brand storytelling with experience customizing global brand narratives for different regions, considering regional needs and nuances.
• Team player with good interpersonal and project management skills.
• Ability to multitask and prioritize projects effectively in a fast-paced, agile environment.
• Excellent verbal and written communication skills, with an eye for detail.
• Creative thinker with the ability to develop innovative marketing strategies.
• Strong project management and organizational skills.
• Strong understanding of graphic design, photography, videography, and social media platforms.

Outbound Customer Service Executive

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Purpose:

Outbound Customer Service will be responsible for overseeing all franchise order processing of outbound deliveries, managing exceptions related to outbound deliveries and providing all the necessary details and analysis related to outbound shipments to affiliates.

1. Outbound Management

• To Provide timely Outbound delivery to 3PL (third-party logistics) to facilitate Goods Issue.
• Communication for not available items during outbound delivery creation.
• Manage exceptions related to outbound delivery execution at 3PL, as per agreed procedure and approvals.
• Data validation and recording of all the Outbound raised by 3PL.
• Preparation and circulation of Outbound related dashboard as per agreed timelines.
• Backorder management: open requirement which cannot be serviced during delivery creation, will fall under backorder processing. Outbound analyst to manage Backorder processing as per defined procedure.
• Communication related to Backorder management and Outbound processing to relevant stakeholders.
• Prioritization and scheduling of Outbound deliveries for optimized order to border lead time
• for affiliates
• Stop-shipment coordination for Traceability and various analysis

2. Customer complaint resolution:

• Handling of Customer complaints: communication with affiliates and 3PL, complaints
• closure with help of 3PL.
• Record of Credit/debit notes, if any, for affiliate returns

3. Back up for Outbound Analyst

Authorities:

• PO (purchase order) processing process in Ariba

Qualification:

• Preferably Diploma in related field.
• Minimum 1 year experience in Customer service/ Data management.
• Supply chain related educational qualifications and work experience will be preferred.

Technical Skills:

• Excellent analytical ability
• Customer (internal and external) driven approach.
• Good skills in Microsoft Excel and Microsoft PowerPoint.
• Candidates with system Knowledge (SAP/ databases/ Business Intelligence tools) will be preferred
• Mastering complexity: Autonomy, Managing complexity/technical accountability.
• Scheduling and prioritization.
• Result Orientation

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Provide general adminstrative duties and clerical support

Filling and and organizing records, invoices, and other documentation

managing incoming and outgoing correspondence including phone calls, emails

input orders and data entry

generating delivery orders

tracking customer orders to ensure on-time collection or delivery of shipment

co-ordinating with customers on appointment

ad-hoc duties as and when assigned

team player and training provided

General information

As a Service Sales Specialist , you will be responsible for helping to drive sales volumes and margins across the service product portfolio and regularly updating the database with changes made on-site.

Reporting to Service Sales Manager, you will be playing a crucial role in implementing the service sales strategy, with a focus on penetrating installed base and promoting various upgrade, retrofit and value-added solutions.

This position is based in Singapore.

Your responsibilities

• Understanding the channel strategy and the establishment of related prices and prepares sales plans, reviews them, and proposes recovery plan(s) when needed.
• Utilizing IB database to understand the existing installed base (IB) and identifying and developing sales opportunities for service products and solutions to penetrate the existing IB/new IBs in the market.
• Generating service sales leads and developing new market opportunities by utilizing market trend information, identifying, and exploring potential new service portfolios.
• Establishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM).
• Communicating contract details in accordance with ABB offering and strategy. Managing administrative sales processes.
• Contributing to risk assessments related to price and quality. Registering required information into the appropriate customer database.
• Translating the needs of customer into relevant ABB Service offerings and solutions.

Your background

• Degree/Diploma in Electrical /Electronic Engineering or equivalent
• Possess 3 to 5 years of working experience in Engineering/Service Sales.
• Hands-on experience on Electrical Medium and Low voltage system servicing will be an added advantage.
• Highly sales driven and with the ability to develop and manage customer relationship.
• A collaborative, solution-focused approach, with strong written and spoken communication skills.

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

Media Manager

Job Overview:

We are seeking an experienced and dynamic Media Manager to join our team. The ideal candidate will have a strong background in media planning, ad platform setup, campaign coordination, data analytics, and media agency management. This role is critical to ensuring the success of our clients' digital marketing campaigns and achieving their business objectives.

Key Responsibilities:

• Media Planning: Conduct KPI simulations and develop budget mixes by channel and funnel. Create detailed campaign structures based on objectives, target segments, channels, and placements.
• Media Account Setup: Establish ad account structures according to business needs. Coordinate media pixel implementation with the web development team. Track media performance, including web conversions based on media pixels.
• Campaign Coordination: Define required creative assets and formats for digital campaigns. Write compelling copy for captions and search ad copy.
• Ad Platform Setup: Implement ad platforms based on planned campaign structures. Create QA links with stakeholders. Guide and audit the ad execution team in campaign setup on ad manager platforms.
• Data Analytics: Analyze media performance against KPIs and extract actionable insights to optimize media operations. Collaborate with the data engineering team to automate media data analytics processes.
• Media Agency Management: Coordinate with media agencies to cover external media channels such as OOH, OTT/CTV, TV, and Radio. Negotiate prices and secure media inventory for running campaigns.

Key Requirements:

• Experience: 5-7 years of comprehensive experience in media business, including planning and operation.
• Knowledge: In-depth knowledge across various media channels, including digital, programmatic, (D)OOH, CTV/OTT, TV, Print, and other vertical media.
• Technical Skills: Hands-on experience with digital media ad platform operations, including ad account setup, media pixel implementation, and campaign structuring across platforms such as Google Ads (Search & PMax), Meta Ads, TikTok Ads, and other DSPs like DV360, TTD, etc. Experience with analytics tools, such as Appsflyer, Adobe Analytics, and Google Analytics will be a plus
• Media Planning: Proficiency in media planning based on data analytics insights to achieve marketing KPIs, including budget mix, channel planning, and detailed campaign structures involving bidding options, target segmentation, placements, and ad formats.
• Growth Mindset: A proactive attitude towards learning and growing by expanding knowledge bandwidth and taking on challenges.
• Communication Skills: Excellent communication skills to effectively collaborate with different team members, including creative and account service teams.

Job Description & Requirements

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting ndividual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

Project Manager

Key Responsibilities:

1. Project Planning and Management

• Develop and execute detailed project plans, timelines, and budgets for Samsung Online initiatives.
• Coordinate cross-functional teams, including marketing, operations, IT, and logistics, to ensure project deliverables are met.
• Monitor project progress and implement corrective actions as necessary.

2. Reporting

• Prepare and deliver comprehensive project reports, dashboards, and presentations for stakeholders.
• Track and manage project risks, issues, and dependencies.

3. Operational Excellence

• Oversee project documentation, including SOPs, workflows, and status reports, to ensure clarity and alignment.
• Analyze project outcomes and provide recommendations for process improvement.
• Ensure all projects are delivered on time, within scope, and within budget.

4. Collaboration and Communication

• Act as the central point of contact for project stakeholders.
• Facilitate effective communication between internal teams and external partners.
• Provide regular updates to senior management on project milestones and performance.

Key Requirements:

• 4-6 years of relevant experience in project management, preferably in Consulting, e-commerce or Consumer Electronics.
• Proven experience working within a PMO environment.
• Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field.
• Advanced proficiency in Microsoft Excel (pivot tables, advanced formulas, and data analysis).
• Strong organizational and time management skills with the ability to handle multiple projects simultaneously.
• Excellent problem-solving and analytical abilities.
• Familiarity with project management tools such as Jira, Asana, or MS Project is a plus.
• Highly systematic and detail-oriented.
• Strong interpersonal and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Good knowledge of digital performance marketing and digital media operation

Job Description

• Responsible for guiding the successful implementation of an integrated business solution ensuring high quality and timely delivery within budget to the customer’s satisfaction.
• Analyzes business needs to help ensure Oracle’s solution meets the customer’s objectives by combining industry best practices and product knowledge.
• Effectively applies Oracle’s methodologies and policies while adhering to contractual obligations, minimizing Oracle’s risk and exposure.
• As a position of professional influence, this individual frequently operates at the leading edge of technology.
• Recommends and justifies enhancements to Oracle products to meet very complex customer needs.
• Exercises creativity and independent judgment in identifying and resolving major issues and risks impacting project success. Provides direction and mentoring to project teams.
• Ensures customer deliverables are acceptable, and works closely with the customer to understand and manage project expectations.
• Enables business development efforts by providing subject matter expertise.
• Manages the scope of medium to large-scale projects, and accounts with varying levels of complexity.

Requirements

• 15+ years of experience relevant to this position including 10+ years of project management experience in Oracle ERP implementation and Consulting.
• Demonstrated ability to follow solid project management principles and successfully manage projects of increasing complexity.
• Comfortable working in a matrix management environment.
• Strong influencing and negotiation skills to deal with internal stakeholders, customers, and vendors.
• Product, technology or industry expertise relevant to the portfolio focus.
• Selling skills preferred. PMI certification preferred.
• Ability to travel as needed.

The successful candidate will focus on developing and articulating solutions for our clients, working with multi-functional teams, and driving conversations at the most senior levels of our client’s organizations in the Commercial sector.

Key Responsibilities:

· Generate sales opportunity to achieve short and long term revenue and profit growth

· Execute direct sales programs and initiatives to drive sales

· Develop and execute sales strategy for the accounts assigned

· Develop and maintain a high level understanding of end-to-end IT offerings including IT infrastructure, security technologies, IT application, ERP (e.g. SAP) managed services and digital transformation in local competitive environment

· Manage overall sales process from pre to post-sales

· Take active lead to engage partners in customer engagement and solutioning

· Responsible for proposal creation and delivery

· Engage customers at all level to develop long term business relationship

· Engage internal stakeholders in sales approval process

Job Requirements:

· Minimum 5 years of working experience in IT solutions sales, with the ability to demonstrate a high level of understanding of the latest technologies, preferably from SI environment

· Diploma/Degree in Computer Science/Information Technology or equivalent

· Demonstrate experience in managing sales pipeline

· Experience in selling with partners and enterprise customers

· Experience in the commercial sector will be added advantage

Job Description & Requirements

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

Requirements and skills

• Master degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skill

As a Training Centre Manager / Coordinator, you will be responsible for ensuring continuous planning for the training function, assigning proper instructors and classrooms for each scheduled course, and providing schedule changes for other departments in case of over schedule.

Reporting to Service Manager, you will be providing technical expertise to the overall EL services technical training curriculum (ABB active products, legacy ABB products, & AVO Training Institute).

Your responsibilities:

• Providing facility management & oversight of EL services training center within the functional and geographical area of responsibility. Ensuring safety & regulatory compliance in collaboration with Local HSE manager.
• Establishing pricing for courses and provides relevant date for use with proposals. Selecting, managing, and ensuring proper training of outsourced trainers.
• Planning periodic training for course instructors to ensure knowledge of current technical environment and solutions. Maintaining detailed record of the training courses attended by internal resources.
• In cooperation with the local HSE responsible person, ensures that HSE requirements as per ABB way are integrated and up to date in all business processes and applications used for trainings driven by the trainer.
• Ensuring (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed. Guiding, motivating, and developing direct and indirect subordinates within HR policies.
• Developing /following technical curriculum developed by respective primary service centers for all active ABB & Legacy ABB products to support services training needs for both internal and external customers as per the local market demands.
• Developing technical content repository for training curriculums. This repository shall include training content (for both face-to-face and online/remote trainings), hands-on labs, & post course written assessments for both internal and external customer curriculum.
• Personally seeking “TRAINER” certifications of all ABB products. This will allow training for all global products to be conducted in the SG & reduce time & T&L for traveling to other primary service centers for training.

Your background:

• Bachelor’s Degree with at least 5 years of relevant experience
• Good Knowledge in MS Office
• Collaborative mindset with excellent written and oral communication in English.

Role Overview

The Integrated Campaign Manager is entrusted with the comprehensive management of digital media campaigns across diverse platforms. This position encompasses the design, monitoring, optimisation, and reporting of campaigns to ensure their alignment with client or organisational objectives. Additionally, the role involves spearheading new business development to secure integrated marketing campaign projects and managing social media accounts to strengthen the organisation's or clients' digital presence. The ideal candidate will possess a meticulous eye for detail, a strong analytical acumen, and a passion for achieving outstanding returns on investment within the allocated budget.

Primary Responsibilities

Campaign Management

• Devise campaign strategies in harmony with business objectives and audience insights.
• Design and execute digital media campaigns across platforms such as Google Ads, Facebook Ads Manager, LinkedIn, Instagram, TikTok, and other programmatic advertising tools.
• Configure campaign parameters, including budget allocation, audience targeting, creative assets, and bidding strategies.
• Implement tracking systems, such as UTM parameters, pixels, and third-party software, to measure campaign efficacy with precision.

Campaign Monitoring

• Continuously oversee live campaigns to ensure optimal performance and delivery.
• Analyse key performance indicators (KPIs), including impressions, click-through rates (CTR), conversion rates, and cost-per-acquisition (CPA).
• Identify and resolve campaign issues, such as underperformance or discrepancies in metrics.
• Stay abreast of platform updates, algorithm changes, and emerging industry trends to maintain campaign relevance and efficiency.

Campaign Optimisation

• Conduct detailed analysis of campaign performance to identify areas for enhancement.
• Optimise campaigns by refining targeting, bidding strategies, creative elements, and budget allocations.
• Employ A/B testing methodologies to assess and improve ad copy, visuals, audience segmentation, and placement types.
• Develop and implement retargeting and lookalike audience strategies to maximise engagement and conversions.

Reporting and Analysis

• Prepare comprehensive reports detailing campaign performance, insights, return on investment (ROI), and actionable recommendations.
• Design and maintain dashboards to provide stakeholders with real-time visibility of campaign metrics.
• Undertake post-campaign analyses to extract valuable lessons and inform future strategies.
• Present findings and strategic recommendations to cross-functional teams and senior leadership.

Business Development

• Identify and pursue new opportunities to acquire media campaign projects and clients.
• Develop customised proposals and pitches to secure new business.
• Build and maintain strong relationships with prospective and existing clients to foster trust and collaboration.
• Stay informed about industry trends, competitor activities, and emerging opportunities to identify potential business leads.

Social Media Management

• Manage and oversee social media accounts for the organisation or clients, ensuring consistent branding and messaging.
• Develop and implement effective social media strategies to enhance engagement and audience growth.
• Monitor and respond to audience interactions on social platforms to foster positve relationships.
• Analyse social media performance and create reports to track engagement, reach, and ROI.

Collaboration and Communication

• Liaise with creative teams to ensure that advertising copy, visuals, and messaging are congruent with campaign and social media goals.
• Coordinate with the analytics team to validate data accuracy and derive actionable insights.
• Engage with external agencies or vendors, as required, to execute specialised campaign initiatives.

Key Skills and Competencies

• Expertise in digital advertising platforms, including Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, and programmatic advertising platforms.
• Proficient in data analysis and interpretation to drive data-informed decision-making.
• Advanced knowledge of tools such as Google Analytics, Google Tag Manager, and Excel/Google Sheets.
• Experience with A/B testing, audience segmentation, and retargeting techniques.
• Comprehensive understanding of attribution models, conversion tracking, and performance measurement.
• Demonstrated ability to develop and nurture client relationships for business growth.
• Exceptional communication skills to effectively convey campaign performance and strategic insights.
• Strong understanding of social media platforms and their role in driving brand awareness and engagement.
• Impeccable attention to detail, with the ability to manage multiple campaigns under stringent deadlines.

Qualifications

• A bachelor’s degree in Marketing, Business, or a related discipline.
• 3–5 years of experience in digital media campaign management or a similar role.
• Experience in new business development and client acquisition is highly desirable.
• Certification in Google Ads, Meta Blueprint, or equivalent qualifications is advantageous.
• Proven track record of managing and optimising digital advertising campaigns across various platforms.
• A thorough understanding of SEO, SEM, integrated marketing strategies, and social media management tools.

Main Responsibilities

Maintain and monitor complex clients’ systems:

• Responsible for technical support for complex systems and problems, ensuring performance of the asset (client) is maintained throughout the course of the contract
• Collate and evaluate statistical data related to the performance of the assets
• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

Manage responses to emergency situations:

• Facilitate responses to emergency situations and recovery activities
• Evaluate and provide fast resolution to critical field performance issues
• Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resolved
• Review and approve recommended repair works for major equipment and system failures
• Check performance deviations and define root cause for any performance issues and to escalate to either Engineering or Performance team, as needed.

Provide oversight on maintenance work:

• Responsible for the planning of corrective, preventive and predictive maintenance activities to ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings
• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
• Provide technical guidance on equipment and systems maintenance
• Endorse resourcing requirements to achieve operational state in accordance with BBP expectations
• Drive internal and subcontractor compliance with the health & safety standards and practices

Support Customer Support/Business Development teams in creating further business opportunities:

• Foster close collaboration with Customer support team to ensure client performance and satisfaction
• Advise customer support team to correct inefficient uses of energy, both technically and procedurally and to support with data justification
• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

Organise and develop the team:

• Coach and train Central Maintenance engineers
• Drive talent recruitment and development for the department in alignment with organisational strategy

Qualifications

• Diploma/Degree in Electrical or Mechanical Engineering, Controls, Energy or Environmental Engineering.
• Possess people management experience
• 2-5 years’ experience in an Energy or Mechanical Engineering is an added advantage
• Professional Energy/Sustainability related certification a plus
• Qualification in Refrigeration and Air-conditioning and Energy Management will be an added advantage
• Well versed with HVAC systems, basic knowledge, good understanding on ACMV system and equipment
• Ability to understand piping and ducting and to oversee installation of instrumentation works (power meters, temperature sensors, and pressure sensors).
• Strong written and oral communication skills for customer interaction and report writing
• A willingness to learn and work in a team environment with extensive contact with clients
• Strong communication skills with the ability to work autonomously
• Self-starter with strong analytical and troubleshooting skills
• High level of initiative with the ability to work under pressure and extended hours, if required to meet deadlines

About Fairmart

Fairmart is an fintec company with a mission to help local stores thrive in the digital age. It is our belief that local stores should have access to the same capabilities that larger businesses have, but built for their scale. To achieve this, we take a multidisciplinary approach to building solutions that are simple to use, yet powerful in their impact.

We're based in the JTC Launchpad - a heart of Singapore's startup community.

We are a diverse team of technologists and builders who love to see the direct impact of our work on the lives of our customers. Those who are successful at Fairmart are intensely curious and bring a fierce passion to their work. You should be results-oriented, but also be people-oriented and understand the broader context of each problem you solve. Our culture is our competitive advantage, and you will have a unique opportunity to nurture its evolution and growth.

Our founders bring a combined 25 years of experience from industry giants such as Shopback, Redmart, and DJI. The company is supported by prominent VCs such as Quest, Vectr, Hustle Fund, Entrepreneur First, HAX, and SOSV.

What You'll Be Doing

• Customer Onboarding: Work closely with the Business Development and Customer Success teams to onboard new customers onto the Fairmart platform. This will involve:
• Conducting needs assessments to understand the customer's goals and pain points
• Configuring and deploying Fairmart's solutions to meet the customer's requirements
• Providing hands-on training and support to ensure a smooth implementation process
• Technical Support: Troubleshoot any technical issues that arise during the onboarding or ongoing use of Fairmart's solutions. This will require:
• Collaborating with the development team to diagnose and resolve problems
• Documenting issues and solutions to build a knowledge base for future reference
• Process Improvement: Continuously identify bottlenecks or inefficiencies in the onboarding process and make recommendations to the team on how to address them. This will involve:
• Analyzing customer feedback and data to pinpoint areas for improvement
• Proposing and implementing process changes to enhance the customer experience
• Cross-Functional Collaboration: Work closely with various teams, including Business Development, Customer Success, and Product, to ensure a seamless and cohesive customer experience.

Skills You Will Learn

• Customer Success: Develop expertise in managing customer relationships, understanding their needs, and delivering value to achieve mutually beneficial goals.
• Operations Management: Learn how to effectively run projects, prioritize tasks, and manage multiple priorities to ensure successful outcomes.
• Business Planning and Execution: Gain insights into how to identify specific business objectives and map out the necessary tasks and strategies to achieve them.
• Communication and Interpersonal Skills: Hone your written and verbal communication abilities, as well as your ability to work collaboratively with cross-functional teams.

Perks and Benefits

• Supportive and Engaging Company Culture: Enjoy an open, respectful, and fun work environment where everyone is passionate about their work.
• Opportunity for Impact: Contribute directly to the company's growth and evolution, making a tangible difference.
• Mentorship and Development: Work alongside experienced professionals who are dedicated to your professional development.

Qualifications

• Educational Background: Pursuing a diploma or degree in business, marketing, communications, or a related field.
• Communication Skills: Excellent written and verbal communication skills. Proficiency in additional languages such as Tamil or Chinese is a plus.
• Adaptability and Organization: Ability to work independently, multitask, and prioritize your workload effectively.