Our client a freight forwarding company established in China with 11 strong years of market presence. They specialize in e-commerce and traditional freight, handling about 15,000 tons of airfreight per month.
The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating airfreight shipments, and ensuring timely and accurate communication with clients and internal teams.
Responsibilities:
- Procure the most effective option based on rates, transit time, customers’ requirements,etc.
- Generate competitive quotations.
- Be part of the Control Tower for the region
- Act as the primary point of contact for customers regarding airfreight inquiries andshipments.
- Address customer questions and issues promptly, ensuring high levels of satisfaction.
- Manage the logistics of airfreight shipments, including booking, tracking, anddocumentation.
- Collaborate with carriers, customs brokers, and other stakeholders to ensure timelydeliveries.
- Identify and resolve any issues that arise during the shipping process, proactivelycommunicating with customers about any delays or changes.
- Utilize critical thinking to find effective solutions for customer needs
- Prepare and review shipping documentation to ensure compliance with internationalregulations and company policies.
- Maintain accurate records of all transactions and communications related to airfreightshipments.
- Work closely with the operations and sales teams to provide a seamless customerexperience.
- Assist in the development of operational improvements to enhance service delivery.
- Monitor customer feedback and service metrics, contributing to the continuousimprovement of processes and procedures.
Requirements:
- Diploma in Logistics, Business Administration, or a related field preferred.
- Minimum of 2 years of experience in airfreight customer service or freight forwarding.
- Strong understanding of airfreight operations, regulations, and industry practices.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
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We regret to inform only shortlisted candidates will be notified.
Merries Employment LLP
EA Licence No: 14C7362
Posting Personnel: Kong Fong Ting
EA Personnel Registration No: R1987853