About Us:

We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now seeking a talented individual to join us as a Customer Service and Administrative Supervisor.

Job Description:

As the Customer Service and Administrative Supervisor, you will play a key role in maintaining smooth day-to-day operations while ensuring excellent service to our students and their parents. You will oversee customer service interactions, ensuring all inquiries are handled professionally and efficiently, while also managing administrative tasks that support the organization.

Key Responsibilities:

- Serve as the main point of contact for parents and students, delivering exceptional customer service.

- Address customer concerns, resolve issues, and manage inquiries with care and professionalism.

- Perform administrative duties such as scheduling, coordinating appointments, and maintaining records.

- Collaborate with the team to streamline workflows and improve overall service quality.

- Support the center’s operations by ensuring all processes run smoothly and efficiently.

- Maintain communication in both English and Chinese for parents and team members.

Job Requirements:

- Proven experience in customer service and administrative roles.

- Excellent communication, organizational, and multitasking skills.

- Patience, empathy, and a passion for working with children.

- Strong interest in education, with a preference for candidates with related knowledge or experience.

- Ability to speak and write fluently in both English and Chinese.

- A collaborative team player with a positive attitude and willingness to help others.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for career advancement in the education sector.

- Free Chinese language tutoring for your children.

- An engaging and supportive work environment with friendly colleagues.

Join Us:

If you are enthusiastic about education and want to contribute to shaping the future of students while developing your career, we welcome you to apply! This is an exciting opportunity to be part of a passionate team and make a meaningful difference.

How to Apply:

Send your resume and cover letter to [Insert contact details]. We look forward to meeting you and working together to create a brighter future!

Enjoy working in a customer-facing position while supporting the operations of a learning centre?

Look no further as AGrader Learning Centre @ Whitesands wants YOU!

Do send us your resume if you are able to...

• Work on weekdays 230pm to 930pm
• Commit for at least 2 days in a week
• Have experience in customer-facing position is an advantage though not a must
• Training will be provided
• Students are welcome!

Do email us at [email protected] if you are interested!

• Position : Customer Service Executive – Up to $3,500 – Temasek Avenue
• Location : Temasek Avenue
• Working hours : 5 Days Work Week – Monday to Friday: 8.45 AM to 6.00 PM
• Salary (commensurate with experience) : Up to $3,500 + AWS + Performance Bonus + 14 Days Annual Leave + Medical Allowance (No Cap) + Dental (up to $300 per year) + Gym ($150 per month)
• Duration : Perm
• Industry : Shipping Services

Responsibilities:

• Monitoring all vessels loading status
• Maintain CBF/Booking Forecast Table. Update balance to load figures on daily basis
• Ensure all required documents, Portnet creation are duly completed before vessel closing time (including sending of final forecast and special container list to Partner/V0)
• Upload / Input booking / loading data into inhouse system
• Attend to customers enquiry and build close relationships with customers
• Rate quotation
• Need to work closely with other departments, particularly Sales and Trade to achieve maximum sales revenue.
• Any other duties as assigned

Requirements:

• Minimum Diploma in Logistics / Shipping / Transportation or equivalent
• Minimum 1 year of experience in in Container Shipping Industry
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

The Job

• Prompt assistance to the needs of driver/delivery partners.
• Facilitating transactions without error.
• Assist with the onboarding of driver/delivery partners
• Working hours: Mon-Fri, 10am - 7pm

The Talent

• No experience required
• Customer service experience would be an advantage
• IT/Computer literacy

Next Step

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Customer Service
• Only shortlisted candidates will be contacted

Isaac Tan Yang En

EA Licence No: 91C2918

Personnel Registration No: R24123927

This position is to provide customers and prospects with positive and courteous experience in line with the brand values and professionalism across channels of communication and interactions.

Customer Experience and Assessment

• Plan, conduct and facilitate stakeholder discussions, workshops, user surveys, and interviews.
• Create user stories, personas, and storyboards.
• Maintain, review, and create new customer journey maps to enhance corporate clients' and their digital experiences.
• Translate all findings and goals into actionable recommendations.
• Monthly Data Reporting and Analysis of Survey Results.
• Supporting in User Testing and Portal Experience.
• Conduct Mystery Shopping of current offerings.
• Keep records of customer interactions, details of actions taken, and reports of results.

Service Delivery

• Supporting in the Feedback Management Process.
• Supporting in the administration and new module roll out of survey and service console of Salesforce.

Qualifications, Preferred Knowledge and Skills, and Other Requirements

• Degree in Business, Marketing, or equivalent.
• At least 3 years of work experience, preferably in customer service, customer experience, or user experience.
• Design thinking and customer service skills will be an advantage.
• Familiar with CRM programmes, databases and data analytics such as Salesforce.
• Strong analytical, conceptualisation and problem-solving skills.
• Excellent PowerPoint, visual presentation, and facilitation skills

Key Responsibilities:

Administrative Support:

• Assist in planning and coordinating drivers, sales team and customers schedule.
• Answer and manage incoming calls, emails, and other communications.
• Act as a liaison between the management and staff, relaying information, requests, and directives.
• Maintain office files, both electronic and hard copies, ensuring they are organized and up-to-date.
• Develop and maintain a filing system for easy retrieval of documents.
• Ensure all sensitive information is handled with confidentiality.
• Oversee and order office supplies, ensuring the office is well-stocked and organized.
• Handle office equipment maintenance and coordinate with vendors for repairs and services.
• Assist with other administrative tasks such as timesheets, and jobsites tracking.
• Track project timelines, deliverables, and follow up on pending tasks.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven experience as an administrative assistant or office admin assistant.
• Proficiency in MS Office (MS Excel, MS Word, and MS PowerPoint, in particular).
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multitask.
• Excellent written and verbal communication skills (Mandarin speaking plus point).

Working days

• 5.5 days work week

Working hours

• Monday-Friday 9am-6pm, Weekend 9am-1pm

• Position : Sales Admin or Coordinator (Customer Service)
• Location : Kaki Bukit
• Working hours : 5 days (Monday -Friday 9.00am-6.00pm)
• Salary : Up to $3200 Basic + Commission + Mobile + AWS + VB
• Duration : Permanent
• Industry : Suppliers of window and door technology, automatic entrance systems and building

Main Responsibilities:

• Provide support for sales team members from pre- to after-sales.
• Processing paperwork, maintaining accurate records, and updating entries with regard to sales figures and key data.
• Collaborate with colleagues to resolve any problems relating to documentation or sales-related activities.
• Scheduling appointments, performing administration work for jobs, answering customers’ inquiries, and updating customer order status in a timely manner.
• To schedule jobs, projects, or deliveries and coordinate between internal and external parties
• Collate sales leads and distribute/assign them equally among sales team members
• Create Performance indicators for the sales team to follow
• Close monitoring and creation of monthly sales forecasts and reports of sales performance indicators for the Directors to review.
• Process product or service orders and sales quotations.
• To be accountable and reachable during non-working days or hours.
• To monitor inventory stock level and provide inventory forecast.
• Perform other ad hoc assignments as and when required.

Requirements:

• Have knowledge of basic spreadsheet and word processing creation software.
• Minimum of a Diploma in engineering or business.
• Knowledge of MS Office,
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email me at [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

5 days
Mon-Fri: 9am-6pm
Location: Tampines Ave 5

Purpose of the Job:

Reporting to the Branch Manager, the Customer Service Executive’s primary responsibilities are to work closely with internal and external customers to ensure smooth and proper execution of operation process and provide the best possible solutions to meet customer’s need.

Duties and Responsibilities:

• Execute day-to-day operations process and activities by following SOP.

• Provide effective communication and assistance to customers in addressing customer inquiries and requests and manages customer expectations.

· Work with Branch manager to trouble shoot and provide logistical / operations solutions for issues of a moderate to complex scope.

• Understand customer’s requirements, evaluate all relevant information to handle inquiries and complaints.

• Communicate with internal and overseas customers, coordinate with vendors or agents to ensure smooth running of both inbound and outbound shipments.

• Work proactively and continuously to identify cost savings and service enhancements and process improvement on freight service to enhance overall customer’s satisfaction.

• Monitor transportation progress and take necessary measures to ensure compliance with delivery deadlines. In case of delays or issues, provide relevant information to customers and work towards resolving the problems.

• Maintain and support data management to ensure the overall accuracy, completeness and consistency of data captured in the system.

• Maintain good relationship with customers by providing advance customer support to ensure efficient transportation arrangements, and improving customer satisfaction.

• Seek business opportunities, initiate penetration with branch manager and sales team.

• Eliminates identified problems both internal and external to get the job done effectively.

Qualifications:

· University graduates or Diploma, preferably in logistics / business administration / marketing; or equivalent in business or related field.

· Minimum 1-2 years of experience in customer service / sales support/ operations in freight forwarding or related industry

· Proficient in Microsoft Office applications and other technical software

· Excellent written and verbal communications skills.

· Strong analytical and problem-solving skills. Ability to remain calm under pressure. Customer-facing experience preferred.

Juanna Ng Hui Kee Reg no: R1766616

The Supreme HR Advisory Pte Ltd EA number: 14C7279

Job Summary

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care in St Andrew’s Community Hospital.
• To oversee and be responsible for the communications and patients’ relations matters of St. Andrew's Community Hospital, through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• Diploma/Degree or training in public relations, communications and counselling.
• Preferably has relevant working experience in hospitality or public relations or caregiver support and counselling.
• Minimum 5 years relevant experience in a managerial role.
• Is independent, dependable, self-motivated, creative, warm, outgoing and has good interpersonal relationship skills.
• Is strong in public relations and client experience or in areas of support and counselling.
• Has good organisational ability, is resourceful and is able to carry out positive communications and rapport building to enhance patients' experience of the hospital services.
• Is mature in disposition, to be able to cope with changes and demanding situation.
• Is able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation.
• Is resilient, calm and exercise sound judgement so as to overcome a crisis situation and prevent/minimise any negative impact on the organisation's image and staff morale.

Work Location

• St Andrew's Community Hospital / 8 Simei Street 3, Singapore 529895

• Position :Customer Service Officer (NO EXP REQ - Freight Forwarding)
• Location : Near Jurong East MRT
• Working hours : 5.25 days work week: Monday- Friday: 9.00am – 6.00pm / Alternate Saturday 9.00am – 1.00pm
• Salary (commensurate with experience) : Up to $3200 basic + Variable Bonus + Medical + Dental (cap at $750 per year)
• Duration : Permanent
• Industry : Freight Forwarding

Main Responsibilities:

• Handle customers’ shipments.
• Co-ordinate & Liaise with vendors between customers and transporters, warehouse etc
• Provide support to sale department
• Liaise with clients n vendors to process and execute jobs
• Documentation and invoicing
• Any ad hoc duties assigned.

Requirements:

• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only
• Diploma in Logistic / relevant discipline is preferred.
• Candidates with 1 to 2 years related experiences may be considered.
• Candidate without experience is welcome as FULL TRAINING provided

Email me at [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Roles and Responsibilities:

- Assist in managing and enhancing the customer visit experience

- Help with crowd control and ensure visitor safety

- Maintain cleanliness and orderliness of the playground

- Manage playground inventory and storage

- Operate and maintain playground equipment

- Support daily check-in and check-out procedures

- Assist with daily event activities and performances

- Perform other tasks as assigned by the supervisor

Preferred Candidate Requirements:

- 18 years or older

- Able to work weekdays, with flexibility for shifts, weekends, and school holidays

- Minimum qualification of a GCE ‘N’ Level Certificate

- Positive attitude with a strong commitment to customer satisfaction, creating a welcoming, energetic, and friendly atmosphere

- Ability to work well with young children and their families

- Flexibility to work shifts, weekends, and public/school holidays

- Able to stand or walk for extended periods

- Previous experience in customer-facing roles is an advantage

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.

• Analyzing market trends and preparing forecasts.

• Generating new business leads.

• Build strategic relationships and partner with key industry players, agencies and vendors

• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

• Measure and report on the performance of marketing campaigns, gain insight and assess against goals

Key Responsibilities:

• Team Management:Lead and mentor the Field Application Engineering team to achieve technical excellence.
  Allocate resources effectively to meet customer and project needs.
  Monitor and evaluate team performance, providing feedback and support for professional growth.
  
• Customer Support:Serve as the primary technical point of contact for key customers.
  Understand customer requirements and provide tailored technical solutions.
  Ensure timely resolution of technical issues and manage escalations.
  
• Technical Expertise:Stay updated on industry trends, technologies, and competitor products.
  Provide guidance on product integration, testing, and optimization.
  Conduct technical training for internal teams and external stakeholders.
  
• Collaboration:Work closely with sales, product, and engineering teams to align on customer needs and product development.
  Contribute to product roadmap discussions based on market feedback and technical insights.
  
• Documentation and Reporting:Maintain thorough records of customer interactions and technical solutions.
  Prepare regular reports on team activities, customer feedback, and project outcomes.
  

Qualifications:

• Bachelor's degree in Electronics, Electrical Engineering, Computer Science, or a related field.
• Minimum of 2 years of experience in field application engineering or technical support, with at least 1 years in a managerial role.
• Having knowledge of LoRa is an advantage.
• Strong understanding of LoRa technology, e.g., IoT systems, embedded systems.
• Excellent problem-solving, project management, and leadership skills.
• Outstanding communication and interpersonal abilities.

Preferred Skills:

• Experience working in IoT, automotive, etc.
• Familiarity with C. C++, Pyton and Java languages
• Ability to work in a fast-paced and dynamic environment.

• Promote and resolve customer complaints, in a timely and professional manner.
• Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
• Maintain quality brand image standards as pass evaluations.
• Supervise, and discipline all store employees (and assistant manager) according to company policy.
• Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
• Have the physical ability to perform all duties of a store cashier regularly.
• Understand all information in the daily reporting of store operations.

1. Strategic Planning and Execution**

- Develop and implement operational strategies aligned with the organization's goals.

- Collaborate with senior leadership to set long-term objectives and operational plans.

- Monitor and adjust strategies to adapt to market trends or business challenges.

2. Operational Oversight

- Supervise day-to-day operations across departments or teams.

- Ensure processes are streamlined and efficient.

- Oversee resource allocation (staff, budget, equipment) to maximize productivity.

3. Team Leadership

- Lead and motivate department managers and staff.

- Foster a collaborative work environment.

- Establish performance standards and conduct performance evaluations.

4. Process Improvement

- Analyze workflows and identify areas for improvement.

- Implement new systems or tools to enhance operational efficiency.

- Monitor and report on the effectiveness of changes made.

5. Financial Management

- Develop and manage operational budgets.

- Track expenses and ensure cost-effectiveness.

- Oversee financial forecasting and reporting related to operations.

6. Compliance and Risk Management

- Ensure all operations comply with legal and regulatory requirements.

- Identify and mitigate operational risks.

- Establish and monitor policies and procedures to maintain standards.

7. Performance Monitoring

- Set and monitor Key Performance Indicators (KPIs) to track operational success.

- Prepare and present performance reports to stakeholders.

- Use data analytics to make informed decisions.

8. Stakeholder Coordination

- Serve as a liaison between departments and senior management.

- Maintain strong relationships with external partners, suppliers, and customers.

- Address and resolve operational challenges effectively.

9. Innovation and Technology Integration

- Evaluate and adopt new technologies to improve processes.

- Drive digital transformation initiatives within operations.

- Stay updated on industry trends and innovations.

10. Crisis Management

- Develop contingency plans for operational disruptions.

- Lead the organization’s response during emergencies.

- Ensure business continuity planning is in place.

This role demands strong leadership, analytical thinking, and decision-making skills, along with the ability to balance strategic priorities with operational execution.

To order the goods;

To serve customers;

To check the goods inventory;

To settle customers complaints;

To help company to arrange the operation;

To handle the feedback from internal staffs;

To help customers to find the relevant products;

To introduce and sell the goods to the customers;

To promote the existing products to the relevant clients;

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Roles & Responsibilities

• Manpower planning - Recruit, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Maintain a safe and healthy work environment by following and enforcing standards and procedures
• Responsible for operation supervisors, with review/approval responsibility for all operations employees
• Maintain great relationships with key business partners
• Work closely with Operation Head and management team to set and implement policies, procedures, and system

Job Requirement:

• Have at least 2 years of relevant experience in the Food Court, Coffee Shop, Hawker Stall, Food Centre, and Restaurant.
• Weekend shift required
• Work in a fast-paced environment
• Candidates process own transport will be an advantage

Responsibilty -

· Collaborate with HR to understand technology needs and provide strategic guidance

· Ensure successful delivery of HR technology solutions on time and work within budgets.

· To maintain up-to-date and accurate HR documents (eg. employee portal, tracking of employee records)

. Work on projects such as Employee Portal and Employee development.

· Undertake any Adhoc duties as assigned

• Strong communication & customer service skills
• Good interpersonal skills, able to relate to people from different culture and languages
• Excellent communication skills (English and mandarin) and collaboration skills.
• Strong Project management skills.
• Experience and strong proficiency in copilot and AI technology
• Able to work independently as well as in a team, multi-tasking and adapt to fast-paced environment, young and energetic.
• Problem Solving skill, critical thinking and time management and to achieve project deadline
• Collaborate with HR leadership to undertstand their technology needs and provide strategic guidance
• Able to handle confidential information with discretion and integrity
• Lead the implementation of HR technology projects including the Employee Portal and Employee development inititaives.
• Leverage Copilot and AI technology to drive innovation and efficiency in HR process.
• Ensure successful delivery of HR technology solutions on time and within budget.
• Computer Skills :
• Familiar with MS Office (Word, Excel, Powerpoint etc) and to be able to create spreadsheets for reporting
• Knowledge of computer hardware
• Familiar with internet and email proficiency
• Understanding of computer security and privacy
• Troubleshoot basic technical issues
• Solve problems using technology
• Be familiar with phyton, java and other computer lanaguages
• · for Microsoft 365 - Updating and Installing Microsoft office. Migrating outlook data files. setup onedrive.

Programming - Javascript, Python, Anaconda, Go, Java, CSS, Html, C++ to develop inhouse package

Fresh Graduates with the relevant skills are welcome to apply. Salary will depend on the number of years of experience

State your expected salary and start date.

Location - 5 mins from Tampines MRT station

Please contact Cecilia at 90690910 .

Be able to commuicate in Mandarin and English Language.

Email resume to : [email protected] and state your expected salary and start date.

Company Description

GrandTech Cloud Services Inc. (TPEx: 7747), established in 2017 and based in Taiwan, has international offices in Hong Kong, Malaysia, Singapore, Indonesia, and Japan. GCS focuses on cloud aggregation and sharing business models in FinOps platforms to optimize resources and control costs in multi-cloud environments. Committed to being "A Friend to Startups," GCS aims to provide cost-effective cloud services and prioritize customer success.

Role Description

This is a full-time hybrid role for a Business Development Manager at GrandTech Cloud Services Inc. in Singapore, with flexibility for remote work. The Business Development Manager will develop and implement growth strategies, identify new business opportunities, build client relationships, and negotiate contracts.

• Develop and execute strategic business development plans to drive company growth
• Identify and pursue new business opportunities across the startup, venture capital, and private equity spaces.
• Cultivate and maintain strong, long-term client relationships
• Negotiate contracts and close deals that align with both client and company objectives
• Conduct market research to stay updated on industry trends and competitors, using insights to refine sales strategies
• Collaborate closely with the team to deliver a seamless client experience
• Achieve or exceed monthly, quarterly, and annual sales targets
• Prepare and deliver compelling presentations and demonstrations of GrandTech’s cloud solutions

Qualifications

• Business Development, Sales, and Account Management skills
• Proven ability to build and maintain strong client relationships with top-level executives.
• Experience in developing growth strategies and identifying new business opportunities
• Strong negotiation and communication skills
• Ability to work independently and in a team
• Fluency in English and Mandarin is a plus
• Diploma in Business, Marketing, or related field

We would love to hear from you if you are passionate about cloud technology and eager to drive business growth. Apply today to join our team at GrandTech Cloud Services Inc!

Reporting to: Head of Brand/ & Director of Brand & Marketing

2 Years Contract

Responsibilities Job scope but not limited to:

• Assist managers to participate in the company's brands strategy planning, formulation,
  implementation process and operation management, including market strategy planning,
  brand building and maintenance, etc, to ensure the achievement of the company's overall
  sales strategy. Responsible for the operation and management of the company's online
  channels, the development of overall operational strategic planning, responsible for ecommerce operations and performance
• 
  Assist with our brand manager to carry out marketing activities and organize and plan
  relevant activity plans to increase brand awareness and reputation via online and offline,
  responsible for the company's e-commerce operation matrix platform cooperation docking,
  strategic analysis, strategic positioning, business structure, operation mode and other
  aspects of management;
• 
  Assist managers to supervise and manage the daily operations of the brand to ensure the
  continued unity of the brand image. responsible for the company's e-commerce operation
  matrix platform cooperation docking, strategic analysis, strategic positioning, business
  structure, operation mode and other aspects of management; and integration of the relevant
  resources of the major platforms, the development of e-commerce platform promotion plan
  and promotion activities implementation;
• 
  Assist the brand manager to provide evaluation and feedback on the company’s brand
  promotion activities as well as monthly work reports. Responsible for the
  development of the main brand product promotion activities and market research and
  analysis; Cooperate with the company to negotiate the cooperation of various resources
  channels, determine the sales policy, and reasonably integrate the resources; on a regular
  basis for operations, sales promotion to track, evaluate, and submit operations, sales
  promotion statistical analysis reports, timely put forward improvement measures, given
  practical improvement programs; responsible for team management, can lead the team to
  complete the task through various incentives.

The individual should be:

• Candidate who study or with related working experience in E-commerce Marketing is most welcome to apply.
• Proficient in English and Mandarin, Degree holder in business related or Diploma in Majoring in E-commerces, Marketing, Journalism or Advertising Planning;
• At least 3-4 years of experience in e-commerce and/or FMCG industries, with profound theoretical foundation and rich operational experience in the field of brand operation.
• Good at planning event marketing activities, familiar with the characteristics and communication characteristics of various media, establishing good cooperative relationships with our existing media, and good at integrated promotion.
• Excellent copy-writing skills, able to independently write planning plans,
• Have a keen sense of the market and strong information collection ability, strong brand awareness, excellent marketing planning ability and communication skills, good data analysis ability, problem solving ability and text organization ability.
• Have strong execution and organizational coordination skills, and be able to coordinate resources to complete plans and make evaluations.
• Excellent expression, communication, organization, coordination and team spirit, good at coordinating work affairs in different departments; humble, energetic, embracing changes, and highly tolerant.

What’s In It For You:

• Good environment on the working E-Commerce with our Regional Branding Manager
• Valuable skills that are transferrable
• Work area will be located at Tampines
• 6 days work/week (9 hours with 1-hour break, meals, and transport allowance will be provided)

• Operational Management:Oversee daily operations of the food and beverage department.
  Ensure compliance with health and safety regulations.
  Monitor inventory levels and manage stock control.
  Schedule and supervise staff shifts.
  
• Staff Management:Recruit, train, and evaluate F&B staff.
  Conduct regular meetings to discuss goals and challenges.
  Address staff concerns and maintain high morale.
  
• Customer Service:Ensure excellent customer service and address complaints effectively.
  Monitor and respond to customer feedback.
  Maintain a welcoming environment for guests.
  
• Marketing and Promotion:Plan and execute promotional events or activities.
  Work with the marketing team to develop advertising strategies.
  
• Quality Assurance:Maintain high standards of cleanliness and hygiene in all areas.
  Regularly review and update operational policies.
  

We are seeking a Business Development Manager to join our Regional Sales team. In this role, you will have the opportunity to take full ownership of the sales cycle, from identifying leads to closing deals, while collaborating with our recruitment team to deliver the full suite of solutions to clients. This position offers the autonomy to drive your success and the support needed to excel in a competitive and rewarding environment.

Key Responsibilities

• Oversee the entire sales cycle, from prospecting and lead generation to negotiating and successfully closing contracts.
• Identify, pursue, and secure new opportunities across target sectors, leveraging expertise in delivering tailored solutions and services.
• Qualify client requirements and provide tailored IT contracting solutions to address their challenges effectively.
• Collaborate with the recruiting team to source and place candidates that meet client expectations.
• Develop and maintain strong relationships with clients to drive repeat business and long-term partnerships.

Qualifications and Requirements

• Minimum 3+ years in sales, preferably in any of these such as government sector / IT Services/recruitment firms/ Consulting firms / System Integrators, with demonstrated success in managing the full sales cycle from discovery to closing.
• Good grasp of the technology market and tech recruitment processes.
• Identifying and targeting potential clients through market research and networking.
• Strong interpersonal, presentation, and negotiation skills, with the ability to work in an ambiguous environment
• Preferably someone who has experience with handling government contracts / tender proposals / and is familiar with the employment landscape

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements