Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities:

• Work with our specialist team on the Common Fleet Management System (CFMS).
• Monitor bus service performance in a real-time environment and take the necessary actions to minimise service delays, using online resources and support systems
• Resolve emergencies and restore service disruptions to ensure service reliability of our buses on the roads
• Support the team in achieving optimal deployment of buses and Bus Captains

Requirements:

• GCE 'A' Levels / Diploma in any discipline
• Relevant working experience in Operations is an advantage
• Analytical, with excellent problem-solving and organisational skills
• Composed, with the ability to respond effectively to stressful or unpredictable situations
• Proficient in MS Office applications
• Able to perform shift work
• Ability to identify colours (as candidates are required to monitor the system, which require good attentive and good eye sights to avoid any inconvenience or missed out)
• Service Controller to communicate and take emergencies enquiries from Chinese/Malay/Indian/Eurasian Bus Captains. Proficiency in Mandarin/English is essential.

Special Benefits & Others:

Successful candidate will entitled Retention bonus of $3000 & monthly controller allowances of $600*

*Terms & conditions apply

Extensive training in operational policies, procedures and service controls, as well as system usage, will be provided for successful candidates.

We regret that only shortlisted applicants will be notified.

Submitting this application for this position, you acknowledge that you have read the Data Protection Policy for Job Applicants (the “Policy”) of SBS Transit Ltd and its subsidiaries, affiliates and related corporations (‘SBST”) and consent to:

a. The collection, use and disclosure of your personal data by SBST for the purposes of your application and potential employment with SBST and the purposes set out in the Policy: and

b. SBST’s retention of your personal data for two years for consideration of future job opportunities (where applicable) form the date of submission of application.

Please feel free to let me know if you require any clarifications.

Job Description:

• Provide good customer service to ensure high level of satisfaction of customers service are achieved
• Ability to promote and recommend food and beverages to customers
• Taking in orders and serving food to customers
• Preparation of food and beverages
• Any other duties as assigned by immediate supervisor
• Ensures high standards of sanitation, cleanliness and safety are always maintained throughout all areas.
• To take responsibility for contributing towards own development and attend training sessions or courses when required.
• Always support safe work habits and a safe working environment.
• Any other duties as assigned by immediate supervisor

Requirements:

• Experience in F&B will be an added advantage
• Team player with adequate effective communication skills
• Punctual and good working attitude
• Provide excellent customer service
• Training will be provided
• Able to work weekends & public holidays
• Able to start work immediately or at short notice
• Handling of Non-Halal ingredients as our restaurant is not Halal certified
• Bilingual in English and Mandarin to liaise with Mandarin speaking customers and explain menu items
• Good customer service and interpersonal skills

Responsibilities

• Provide frontline customer service;
• Co-ordinate between workshop and customer, updating of job status;
• Prepare job chit / orders as to customers' need;
• Job progress follow-up and recommendation of any additional jobs required when necessary;
• To provide initiative to ensure smooth and efficient operation;
• Any adhoc duties as assigned by superior.

Requirements

• Minimum NTC/Nitec in Automotive Technology/Mechatronics;
• At least 2 years of experience in automotive industry or related experience;
• Good communication skills.

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

DUTIES/RESPONSIBILITIES:

• Fabrication: Fabrication fittings based on client requirement

• Performing maintenance: Managing routine maintenance of equipment and infrastructure

• Repairing equipment: Diagnosing problems and repairing faulty equipment

• Maintaining records: Keeping detailed records of equipment, including repair history

• Suggesting improvements: Suggesting new solutions to improve the performance of equipment or systems

REQUIRED SKILLS/ABILITIES:

• Technical skills: The ability to install, repair, and maintain equipment or systems

• Possess a Nitec/Diploma/Degree in a relevant discipline

• Interpersonal skills: The ability to communicate with others and work well with them

• Time management skills: The ability to meet time constraints

• Problem-solving skills: The ability to diagnose problems and prepare solutions

• Organization skills: The ability to keep work areas clean and organized

• Min. NITEC/Diploma in Electrical, Electronic or Mechanical Engineering

Job Description

• Take food order and serving of food to customers
• Attend to customers' queries and ensure quality guest services
• Have knowledge in every dish served and to provide explanations as requested
• Obtain feedback from customers and to use it to improve service
• Coordinate with kitchen staff to ensure smooth and efficient operations
• Ensure cleanliness and hygiene are kept up to standards
• Other ad-hoc duties assigned by the Restaurant Manager

Japanese restaurant looking for service crew.

Working place : Robertson Quay.

Basic English, other experience not required.

We will teach basic skills for Japanese Food and other necessary information.

Apply WP for Malaysian.

Salary depends on skill and experience.

* Manage on-site installation, repairs, maintenance and test tasks for all commercial kitchen

equipments.

* Ability to diagnose errors on technical problems and determine proper solutions.

* Produce training to customers on product usage and maintenance.

* Build positive relationships with customers by providing outstanding and excellent services.

* Positive working attitude.

* Produce detailed service report.

Service Technician Job Description

We are looking for a technically skilled service technician to our businesses to perform system repairs. The service technician will install and test products and provide customers with instructions on the proper usage of the product. To be successful as a service technician, you should have excellent technical skills.

Service Technician Responsibilities:

• Answering telephone inquiries and assisting clients.

• Installing and testing products, equipment and providing instructions to customers on the proper usage of their product.

• Using diagnostic tools to identify issues and evaluating the available information.

• Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.

• Promoting the company's services.

• Maintaining your technical skills.

Service Technician Requirements:

• The ability to work independently.

• Managing overtime on service calls with patience and not rushing the job.

• Excellent customer service and communication skills.

• The ability to diagnose and solve problems based on customers' nontechnical descriptions.

• Strong working knowledge in the industry.

• Ensure the BWTS & SCRUBBER systems achieve the required technical standards

and performance.

• Ensure the BWTS & SCRUBBER systems’ certificates and documents are

systematically updated and stored.

• Ability to supervise the installation of ballast water treatment system & Scrubber system.

• Effective implementation of the Company’s planned maintenance system.

• Prepare, arrange, and manage class, statutory, and other vessel surveys.

• Prepare, manage, and monitor dry-dockings and other required repairs and maintenance

jobs.

• Review and train vessels’ crew performance.

• Any other tasks as assigned by the company.

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

About the Company

Casa Creation is the authorized distributor for SK Magic, one of the world’s most advanced home appliance makers originating from Korea. Combining sleek design, effortless use, and amazing health benefits, we believe that our SK Magic product range - particularly state of the art water and air purifiers - are the fast-rising appliances of the future in today’s hectic yet discerning society.

Vision

Creating a clean and safe living environment, through the pursuit of fundamental health care.

Core Values

1. Health: We believe in creating a clean and safe environment, through the pursuit of fundamental
   health care.
2. Eco-Friendliness: Our products reduce resource consumption, minimise pollution and reduces the production-use-disposal process.
3. Convenience: We aim to minimise labour for all our customers, creating a seamless experience and curating our products to suit each of your needs.

Responsibilities

• Install company water purifiers on-site, including set up of parts, troubleshooting, and quality checks.
• Perform routine maintenance, such as inspecting parts, checking, and replacing filters.
• Perform repair works as necessary.

Skills Required

• Minimum 1 year experience in plumbing or related technician work.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Customer oriented with positive work attitude.

Other Requirements

• Possess a valid Class 3/3A driving license.
• Able to work 5.5 days a week.

About the Company

Casa Creation is the authorized distributor for SK Magic, one of the world’s most advanced home appliance makers originating from Korea. Combining sleek design, effortless use, and amazing health benefits, we believe that our SK Magic product range - particularly state of the art water and air purifiers - are the fast-rising appliances of the future in today’s hectic yet discerning society.

Vision

Creating a clean and safe living environment, through the pursuit of fundamental health care

Core Values

1. Health: We believe in creating a clean and safe environment, through the pursuit of fundamental
   health care
2. Eco-Friendliness: Our products reduce resource consumption, minimise pollution and reduces the production-use-disposal process.
3. Convenience: We aim to minimise labour for all our customers, creating a seamless experience and curating our products to suit each of your needs.

Responsibilities

• Install company water purifiers on-site, including set up of parts, troubleshooting, and quality checks.
• Perform routine maintenance, such as inspecting parts, checking, and replacing filters.
• Perform repair works as necessary.

Skills Required

• Minimum 1 year experience in plumbing or related technician work.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Customer oriented with positive work attitude.

Other Requirements

• Possess a valid Class 3/3A driving license.
• Able to work 5.5 days a week.

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Now, we're on the lookout for a friendly and professional Customer Experience Consultant to join us in Singapore, steering our customer service to new heights!

Your Role on Our Journey:

As a Customer Experience Consultant, you'll be the go-to person for our drivers after they hit the road in their leased PHVs. Your main task? To make sure every driver feels supported, heard, and valued. Whether it's resolving an issue, answering queries, or just checking in to see how they're doing, your role is crucial in keeping our drivers happy and our engines running smoothly.

Your Day-to-Day Adventures:

• Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens.
• Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.
• Regularly follow up with drivers to gather feedback and check on their experience.
• Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
• Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family.
• Keep customers updated on the latest promotion and product.

What Makes You a Perfect Fit:

• At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service
• A passion for helping and interacting with people.
• Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
• Excellent communication skills and proactive, empathetic approach to customer service.
• The ability to identify sales opportunities without ever losing that personal, caring touch.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Be part of a journey that matters and help us turn every drive into a delightful experience!

ALG is hiring a dedicated and proactive Customer Support Specialist for our Aerospace Logistics MNC client with a facility in Loyang, Singapore. This role focused on coordinating responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. This role involves managing the collection and processing of supplier and/or customer data regarding spare parts, provisioning products, or related services. The ideal candidate will ensure timely and efficient material delivery, manage customer orders, and resolve issues to maintain customer satisfaction.

This is a 1 year contract role (January 2025 - December 2025).

Job Responsibilities:

• Review customer purchase orders to assess and understand requirements.
• Process and maintain customer purchase orders, including order entry and portal management within the ERP system.
• Coordinate with warehouse staff, Sales, and Quality teams to resolve orders in a timely manner.
• Prioritize orders based on required ship dates and perform analysis to address issues efficiently.
• Research in ERP systems to resolve order issues and manage open orders pending resolution.
• Ensure timely shipment of critical orders through internal coordination and liaison with functional stakeholders.
• Monitor and expedite complex and urgent orders.
• Resolve customer claims with functional departments, including Accounting, Quality Assurance, Credit & Rebill, and Return Material Authorization processes.
• Analyze root causes, recommend, and implement corrective actions to address issues.
• Support cash collection efforts by coordinating with Account Receivables.
• Maintain pipeline health by monitoring part usage and demand, collaborating with customers, Sales, and Planners.
• Perform other assigned duties as required.

Job Requirements:

• 2-4 years of related work experience, including Program Management and/or Customer Support.
• Experience in a warehouse environment and proficiency in ERP systems.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment with a high degree of accuracy.
• Effective multitasking and ability to manage competing priorities.
• Proficient in MS Office applications, including Excel, Word, and PowerPoint.

If you are interested in this role, please APPLY NOW! Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R21102028

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers;

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

Client

Our client, a leading bank among the top three in Singapore, is looking for research ops to join the Group Transformation team. Blending art and science, employing design thinking and experimentation to build innovative solution that revolutionize how people live, work, and play. The Team is passionate about creating a joyful banking experience and having fun while they do it!

Job Type: 1-year contract/ subject to extension based on performance

Work Location: Central

The Role:

This unique opportunity within the Experience Strategy Team allows you to significantly impact the Bank's customer experience by driving Customer Obsession across six key markets (Singapore, China, Hong Kong, Indonesia, India, and Taiwan). You'll design, deliver, and continuously improve qualitative research training programs that empower staff to understand customer needs and drive impactful change.

Your Impact:

• Empower Bank Staff: Design and deliver engaging qualitative research training across six markets, managing the entire process from onboarding (teams in the program, includes briefing and scope of the teams’ research objective) to post-training support, including managing external trainers.
• Drive Research Excellence: Introduce and implement new qualitative research approaches, providing training where needed and ensuring best practices are adopted. This includes effective stakeholder management and project delivery.
• Showcase Success: Support the organization of events and communication strategies to highlight valuable customer insights across the bank. Data-Driven Decisions: Provide support for program data tracking and Reporting

Skills & Experience:

• Degree in Social Sciences in Sociology, anthropology, Business/Marketing/UX research.
• Minimum 5 years of experience in qualitative or UX research, demonstrating a proven ability to uncover customers' underlying motivations and needs.
• Proven experience in training and facilitating workshops for diverse audiences.
• Excellent communication and presentation skills, with the ability to engage and inspire learners and manage stakeholders.
• Proficient in PowerPoint, Excel, Figma, proactive, innovative mindset; comfortable adapting to fluid situations and embracing challenges.

To submit your application:

Interested candidates to expedite your application please this ‘Apply now’ or submit your resume to [email protected] stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Strand Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

RMA Consultants EA License No: 93C4403

Foo Erin EA Reg No: R2196422

Key Responsibilities:

- Greet customers in a friendly and professional manner as they arrive at the service center.

- Assist customers with scheduling service appointments and provide them with accurate information regarding service options and pricing.

- Coordinate with service advisors and technicians to ensure timely completion of customer vehicles.

- Escort customers to the waiting area and provide them with updates on the status of their vehicles as needed.

- Assist with vehicle check-in and check-out procedures, including documenting vehicle condition and obtaining customer signatures.

- Manage incoming phone calls and respond to customer inquiries in a courteous and knowledgeable manner.

- Maintain cleanliness and organization of the service reception area and customer waiting lounge.

- Assist with administrative tasks, such as filing service records, preparing invoices, and processing payments.

- Collaborate with other team members to support overall departmental goals and objectivesobjectives.

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Responsibilities:

• Greet guests and assist in seating them within the establishment.
• Introduction of our menus and products, with recommendations being made if requested.
• Assist with food and beverage preparations, from delivery on initial orders to clearing plates and glassware and refreshing tables for the next group of guest arrivals.
• Assist with cashiering duties and collection of payments from customers
• Ensure that safe distancing measures and hygiene standards are strictly adhered to.
• Contribute ideas/suggestions/feedback to the service and kitchen teams for continual improvement.
• Any other duties assigned by the Outlet Manager.

Requirements:

• Preferably with some experience in F&B sector
• Training will be provided.
• Excellent customer service and hospitality skills
• Good communication and interpersonal skills
• Ability to skillfully multitask
• Pleasant with a positive and approachable attitude

Salary Package:

We offer competitive compensation and benefits packages for Permanent Full-time positions.

Locations available:

1. The Star Vista (next to Buona Vista Station)

Full-timer Break time: 2 hours (weekdays) and 1.5 hours (Sat, Sun & PH)

Part-timer Break time: 2 hours (all days)

2. Millenia Walk (no split shift) (above Promenade Station)

Full-timer Break time: 1.5 hours (all days)

Part-timer Break time: 1 hour (all days)

Working Arrangement:

- 5 days work week

- Between 10.30 am and 9.00 pm/9.30 pm/10.00 pm

- Meal provided

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

JOB RESPONSIBILITES

• Assists Service Leaders in organising table seating
• Serve water and refill glasses as and when needed
• Setup, breakdown the restaurant.
• Setup, clear and help maintain tables
• Complete opening and closing sidework.
• Possess extensive and correct knowledge of menu and non-menu items, their ingredients.
• Maintain side stations stocked and clean
• Assist in cleaning up spills and table cleanliness
• Ensured the timely delivery of food / beverage orders
• Handle basic customers’ queries

Job Overview:
The Service Engineer plays a critical role in managing and executing complex maintenance tasks and troubleshooting for our fire protection systems. This role involves technical expertise and close collaboration with the service team to ensure system functionality and client satisfaction.

Key Responsibilities:

• Conduct in-depth inspections, diagnostics, and repairs on advanced fire protection equipment.
• Provide technical guidance and support to the service team, ensuring high-quality service delivery.
• Document and report service activities, system performance, and client feedback.
• Initiate project meeting and work schedules.
• Assist Service Team manager in monitoring and managing the day- to-day operations of project.
• Assist in training junior technicians on system maintenance and troubleshooting.
• Adhere to all safety guidelines and industry standards in field operations.

Requirements:

• Min Diploma in engineering or a related field, or equivalent experience.
• 2 - 3 years of relevant experience in servicing, commissioning or engineering or related field
• Experience with fire protection system (eg fire alarm panel) will be in advantage
• Strong technical knowledge and problem-solving skills.
• Excellent communication and teamwork abilities.
• Detailed oriented, multi –tasking and able to handle stress

Responsibilities

Restaurant Operations

o Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

o Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

o Provide service to customers

o Execute proper cash management

o Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

o Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

o Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

o Comply with SOP and safety requirements

o Ensure quality of food is up to the prescribed standard

o Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

o Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

o Perform as a reliable team member and communicate clearly and audibly.