Comapany Name公司 : CTI Cafe Pte. Ltd.

Office Location地点 : Tai Seng MRT 大成地铁站, Grantral Mall

Working Hours工作时间 : (6days/6天制) 9am - 6pm

（4 days off per month 每个月休息四天）

Position Type职位类型 : Full-Time 全职（1 person/名）

Basic底薪 : $15,000 - $18,000

Age年龄 : Between 35 - 45 years old（35 - 45岁之间）

Main Job Scope 主要工作范围

(1) Strong knowledge of the beverage markets in both Singapore and China, with relevant industry experience.

熟悉新加坡和中国的饮品市场，具备相关行业经验

(2) Excellent leadership skills with the ability to drive company strategy and lead teams effectively.

优秀的管理能力，能够有效领导团队并推动公司战略发展

(3) Strong communication skills and experience in cross-cultural communication.

良好的沟通能力，具备跨文化沟通的经验

(4) Solid market analysis and decision-making abilities.

有较强的市场分析与决策能力

Requirement 要求

1. Education Requirements: Bachelor’s degree or higher in a related field.

学历要求：在相关领域，本科以上的学历

2. Work Experience: Familiar with the beverage markets in Singapore and China, with relevant industry experience and knowledge.

工作经验：熟悉新加坡和中国的饮品市场，具备相关行业经验与知识

3. Proficient in Chinese and English as well as in speaking, writing, and listening.

语言要求：精通中英文（听说读写）

4. No bad record from previous companies

无其他企业不良记录

5. Honest and trustworthy, good memory, patient, emotionally stable

诚实守信，记性好，耐心，情绪稳定

6. Practical and conscientious, with a sense of responsibility

踏实认真，有责任感

Only shortlisted candidates will be notified. 只有入围者才会被通知。

Our client is a major player in the e-gaming and e-payment industry.

Salary budget is SGD 10K + bonuses.

Responsibilities:

• Develop and maintain strategic partnerships with key industry players to drive business growth
• Conduct market research and analysis to identify trends, opportunities, and challenges in the global market
• Design and implement solutions to meet the needs of clients and partners, while driving revenue growth
• Establish and maintain relationships with internal and external stakeholders to ensure seamless collaboration and communication
• Identify and capitalize on new business opportunities, while continuously optimizing existing partnerships and channels

Qualifications:

• Proven track record in business development, partnership management, and growth strategy in a global context
• Bachelor's degree or higher in a relevant field
• Strong analytical, research, and problem-solving skills, with the ability to work independently and collaboratively
• Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain strong relationships with diverse stakeholders
• Results-driven and proactive, with a strong work ethic and a passion for driving growth and innovation.
• Candidates from gaming companies, internet companies, e-commerce or payment companies are encouraged to apply.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R21102607

Business Registration Number: 201735941W

Licence Number: 18S9037

Responsibilities

• Research and develop air conditioning system/product for industrial and commercial use
• Design and optimization of mechanical components/system for HVAC systems
• Analysis of mechanical systems, including structural, fatigue, thermal and vibration
• Develop manufacturing drawings in accordance with applicable standards
• Engineering product design, optimization, cost down and scale-up for mass production
• Product certification, quality control and design for manufacturing and ease of maintenance
• Collaborate and interact with external vendors for component selection, manufacturing and system assembly
• Read, interpret and review technical drawings, schematics, and computer-generated reports
• Generate operating procedures and provide technical information
• Collaborate and analyze customer design proposals, specifications and requirement, and to evaluate and propose solutions

Requirements

• Bachelor's Degree in mechanical Engineering or equivalent engineering degrees
• Good mechanical aptitude and knowledge
• Proficient in SolidWorks and modeling
• Excellent problem solving and project management skills
• Background in HVAC engineering especially chiller operation and optimisation is a plus
• Experience in R&D and product development especially in air conditioning system is a plus
• Knowledge in new product introduction from R&D to commercial stage
• Technically sound coupled with experience in sourcing, negotiation and cost control
• Possess initiatives, logical thinking and good analytical abilities, and able to resolve issues from multiple perspectives.
• Passion for the job and a challenging spirit preferred.
• Strong communications and interpersonal skills

Job Description:

Team Management:

Lead the work of the application development and maintenance team to ensure that team members' work aligns with project goals, fostering teamwork and an efficient work environment.

Requirements and Project Management:

1. Communicate with business departments to understand business needs and provide recommendations for system development.

2. Develop project plans, budgets, and resource allocation strategies, monitor project progress, and promptly address issues.

Application Development and Solution Design:

1. Drive the branch's self-developed application projects, including but not limited to: requirements gathering, requirements analysis, system design, functional documentation, full-stack development, testing, and production deployment-related tasks.

2. Lead the planning and construction of application system architecture, ensuring the sustainable development of the application system.

3. Organize second-line production issue troubleshooting and provide technical support for existing application systems.

Job Requirements:

• A Bachelor's degree or higher in Computer Science, Information Technology, Data Science, or a related field.
• Bilingual in English and Chinese so as to commmunicate effectively with our Head Office and Chinese-speaking customers.

Work Experience:

At least 10 years of experience in application development, maintenance, and project management within the information technology field. Prior experience working in a bank or financial institution is preferred.

Technical Skills:

Proficient with application development, system maintenace, with experience in managing the application development lifecycle, including requirements analysis, design, development, testing, and deployment.

Proficient with software developing frameworks and mainstream databases.

Project Management Skills:

Well-versed in project management methodologies (e.g., Agile, Scrum, Waterfall) and capable of effectively managing multiple projects.

Leadership and Communication Skills:

Strong team leadership and personnel management skills. Excellent communication abilities, with the capacity to collaborate effectively with both technical and non-technical stakeholders.

Senior Manager

1. Maintain cleanliness and hygiene of work stations and maintenance of equipment.

2. Ensure the consistency in the preparation of all food items according to recipes and standards.

3. Managing in all kitchen activities to ensure guests receive high quality food in a timely manner.

4. Communicate politely and display courtesy to guests.

5. Supplier management and stock level check.

6. Promotion and program design for customer satisfaction and sales growth

7. Communication with marketing agency for the lead generation

Retail Store Manager

• Location: Jewel Changi
• Working Days: 5 Days (44 Hours)
• Working Hours: Shift
• Salary: $2,500 - $3,000

Job Responsibilities

• Results focused - you must have a strong sales focus and proven results
• Assist in maintaining all company policies and standards in relation to running of the store such as store appearance and merchandising
• Manage retail staff, among which includes people working on the floor.
• Training new staff members and scheduling shifts.
• Maintain health and safety measures and store’s cleanliness
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• other duties as assigned.

Job Qualifications

• Minimum of 2-5 years’ experience in a retail environment.
• Ability to organize inventory while working on the selling floor and backend.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Position Responsibilities

• Serve as the primary liaison between employees in the Shanghai and Singapore offices, ensuring effective communication and collaboration.
• Oversee the coordination and management of office operations and daily tasks, including but not limited to: Gathering and addressing requirements, responding to daily inquiries, procuring, allocating, and managing administrative supplies and consumables, and ensuring the efficient and appropriate use of office equipment.
• Organize and coordinate logistical aspects of meetings, including:Preparing meeting rooms and video conferencing systems such as providing refreshments such as tea and water, managing inventory and ensuring post-meeting tidiness.
  
• Handle essential office management responsibilities in the Singapore office, including: Processing applications for utilities (e.g., water, electricity, telephones, internet). Managing leased multi-functional devices (e.g., copiers and scanners).
  
• Perform front desk duties, including:Answering and redirecting phone calls. Managing visitor registration and handling incoming/outgoing mail. Monitoring electricity usage and printing business cards.
  
• Execute various administrative tasks, such as:Managing indoor plants. Booking travel arrangements, including flights and accommodations. Administering office insurance. Coordinating and managing vehicle usage.
  
• Oversee all administrative, human resources, logistical, and financial aspects of the Singapore office, including: Coordinating daily office operations. Managing and archiving important company documents. Ensuring the smooth functioning of company facilities.
  
• Handle daily reimbursements and expenses, ensuring adherence to financial regulations and timely, accurate processing.

• Execute additional tasks as assigned by the immediate supervisor.

Job Requirements

• Bachelor’s degree or equivalent educational background.
• Proficiency in both Chinese and English, with strong verbal and written communication skills.
• In-depth understanding of Singapore’s local culture, with a minimum of 3 years of relevant professional experience.
• Excellent interpersonal and communication skills, with a strong team-oriented mindset and adaptability.
• Ability to thrive in a fast-paced work environment while maintaining a high level of efficiency and professionalism.

DUTIES & RESPONSIBILITIES:

1. Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
2. Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
3. Conducts an analysis of the effectiveness of marketing campaigns
4. Interviews, hires, and trains marketing staff members
5. Establishes marketing goals based on past performance and market forecasts
6. Oversees current offerings and comes up with initiatives for new products or services
7. Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
8. Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
9. Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
10. Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
11. Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
12. Works within the department budget to develop cost-effective marketing plans for each product or service
13. Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
14. Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
15. Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
16. Plays an active role in improving the development of customer database
17. Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
18. Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
19. Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Operations Management:

• Plan and execute M&E service and Solar PV projects, ensuring compliance with timelines, budgets, and quality standards
• Oversee daily operations of the electric motor repair workshop
• Oversee the design, installation, and troubleshooting of solar PV systems
• Optimize resource allocation, including manpower, tools, and inventory.
• Monitor compliance with safety, regulatory, and environmental standards
• Foster a culture of continuous improvement, teamwork, and accountability

International Communication and Coordination:

• Maintain effective communication with overseas suppliers and vendors to source parts, equipment, and materials.
• Collaborate with overseas customers to understand their requirements and ensure high levels of service delivery.

Requirements:

Education & Experience:

• Diploma or Bachelor’s degree in Electrical or Mechanical Engineering, or related field.
• 5+ years of experience in operations management, including repair workshop and project oversight.

Technical Expertise:

• Strong knowledge of electric motor maintenance, repair, diagnostic.
• Familiarity with Motor driven system (pump, fan etc.) design, maintenance, repair, diagnostic.
• Familiarity with Solar PV system design, application, installation, and troubleshooting.

Language Skills:

• Proficiency in English and Chinese
• Strong cultural awareness and adaptability for working with international teams.

Skills:

• Exceptional leadership and project management abilities.
• Proficiency in technical diagnostics and workshop management tools.
• Proficiency in photovoltaic system design and diagnostics tools.
• Effective problem-solving and decision-making skills.
• Proficiency in IoT technology, including hardware (sensors, devices) and software (cloud platforms, analytics)
• Proficiency in machinery vibration analysis; CAT I or above Vibration Analyst Certificate is preferred

Roles & Responsibilities

Responsible for overseeing and coordinating administrative tasks within an organization to ensure smooth operations and efficiency.

• Supervise and coordinate office operations, systems, and procedures
• Oversee financial operations such as invoicing, managing petty cash, and handling office-related expenses
• Maintain records of financial transactions and provide reports when necessary
• Ensure compliance with legal, regulatory, and organizational documentation requirements
• Handle sensitive and confidential information with discretion
• Assist with HR functions such as recruitment, onboarding, and training
• Support with payroll administration and employee benefits coordination
• Liaise with suppliers, service providers, and vendors to ensure services are delivered effectively and on time

Qualification

• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Ability to work independently and manage tasks efficiently.
• Diploma / Bachelor's degree in Business Administration, or a related field is required.

Job Description & Requirements

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• To operate food catering service and resturant with 2 shifts, Need to maintain ledger and maintain proper sales.

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

JOB DESCRIPTION:

• Hire and train staff.
• Assign staff to shifts.
• Motivate staff members during busy shifts.
• Listen and respond to customers' complaints.
• Order stock for the store.
• Create and maintain monthly budgets.
• Prepare payslips for staff.
• Meet monthly and annual sales targets.

JOB REQUIREMENTS:

• Prior experience in retail.
• Excellent interpersonal skills.
• Natural leadership abilities.
• Ability to multitask.
• Excellent customer service skills

SIMTech is looking for a candidate with Engineering and business development background to join the Industry Development Office (IDO) to take up the role of "Assistant Manager, Tech Biz" or "Manager, Tech Biz" in PE COI. The successful candidate will cover the following tasks:

• Engage companies to understand industry needs and technology requirements, and to collate the industry intelligence for PE COI.
• Formulate industry engagement plans and initiatives to establish collaborations and tech transfers to the companies.
• Formulate and initiate training courses for the industry.
• Organize industry sharing events such as seminars, roundtable discussions, workshops to outreach to the industry.
• Work with Marcomm team to develop marketing collaterals, newsletters, brochures for the various industry initiatives.
• Take charge of the business and legal documentations for projects, including liaising with companies and alignment with internal stakeholders.
• Maintain good relationships with the industry partners and take charge of all business aspect in the on-going industry projects.

Job Requirement:

• Degree in Engineering or Science.
• Preferrably to have 2 or more years of experiences in Engineering or Business Development role.
• Exposure in working in the Precision Engineering sector will be desirable for this position.
• Good customer relationship and management skills.
• Willing to take on required tasks beyond the job description.

We are hiring for a highly driven and motivated Manager, Internal Communications (APAC) position based in Singapore. The successful candidate will work in the regional Internal Communications team reporting to the Chief of Human Resources, and support local in-market teams to deliver internal communications strategies. 

What will be your mission?

• Working with the regional internal communications team, develop innovative internal communications campaigns, clear narratives, and programmes to engage organisation’s employee base, with a focus on the foodpanda brand and APAC region
• Develop editorial content and work closely with regional and business teams to ensure appropriate messaging
• Build stakeholder relationships across departments and regions to establish relevant messaging and tactics for each campaign and provide internal communications counsel for internal stakeholders
• Lead and support with hybrid event set-up and execution (e.g. Town Halls) to make sure we reach out to all teams
• Support internal communication from the management team through various channels 
• Build a robust community of internal ambassadors to help build a strong engagement
• Measure results of internal communications efficacy and report in a timely fashion
• Manage and support issues management, when necessary
• Work closely with PA & PR teams to make sure there is cohesion between internal and external communication narratives
• Develop and maintain internal communications Standard Operating Procedures, such as internal comms calendars and distribution lists​​​​​

Responsibilities:

• Able to handle over-the-counter transactions in an efficient and accurate manner.
• Assist in customers' enquiries and ensure the Company's service delivery standards are met in achieving total customer satisfaction.
• Prospect and introduce customers to the Bank's products and services.
• Educate and migrate customers to use digital platform.
• Manage customer wait time and service level.
• Manage customer negative impact and complaints.

Operations & Financial

• Perform all banking activities in accordance with the Bank's regulatory requirement.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to self and team effort by accomplishing related results needed.

Requirements:

• Diploma/Higher NITEC/Degree in Banking/Finance or any similar industry
• Highly adaptable and ability to deal with ambiguity.
• Experience in delivering customer journeys, and digital features
• Adept at use of data to drive productivity and performance.
• Willing to work on weekends
• Training will be provided

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Work location: Paya Lebar

Working hours: Mon - Fri, 9am - 6pm

Salary range: $3000 - $3800 (Depending on work experiences)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

The Job

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have

Your Role
We are looking for an experienced Customer Service Officer / Administrative Assistant to handling of daily order processing PO, DO, invoice and customer. You will follow up with customers stock queries, shipments, delivery, GRN and complaints. To liaise with different party for parties for customers delivery schedules. To prepare and perform inbound, outbound and inventory reports. To manage trucking container and shipping instructions for warehouse with Freight team

What Will You Do

• · Handling of daily order processing PO, DO, invoice and customer
• · Follow up with customers stock queries, shipments, delivery, GRN and complaints
• · Liaise with different party for parties for customers delivery schedules
• · To prepare and perform inbound, outbound and inventory reports
• · Manage trucking container and shipping instructions for warehouse with Freight team
• · Other ad-hoc assigned by manager

What Do We Want

• · At least N Level and above
• · Min 1-2 years of relevant customer service experience in Shipping/Logistics
• · Proficient in Microsoft Office applications (Outlook, Excel, Word)

What Will You Get In Return
You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits. You will entitle a Gross salary up to S$3000 + attractive perks.

What You Need to do Now
Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note:
Only shortlisted candidate will be notified via email for an interview invitation

Customer Service Executive (Healthcare - Imaging)

Job Scope :

1. Customer Service:

• Greet and assist patients, providing a warm and welcoming environment.

• Answer inquiries from patients, referring physicians, and other stakeholders.

• Schedule appointments for imaging services, ensuring efficient use of resources.

• Communicate effectively with patients, addressing concerns and providing information about procedures.

2. Appointment Coordination:

• Coordinate and schedule appointments for various imaging services (X-rays, MRIs, CT scans, etc.).

• Ensure proper documentation and communication of appointment details to patients.

• Work closely with medical staff to optimise scheduling and accommodate urgent cases.

3. Administrative Support:

• Maintain accurate and organised patient records in the system, ensuring confidentiality and compliance with regulations.

• Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel.

• Perform data entry tasks related to patient information and billing.

• Complete daily tracking of caseloads.

4. Billing and Insurance Verification:

• Verify insurance coverage and obtain necessary authorisations for imaging services.

• Assist patients with Medisave claims submission for scans.

• Assist patients with billing inquiries, explaining charges and payment options.

• Collaborate with AHV Finance to ensure accurate and timely processing of claims.

5. Coordination

• Collaborate with radiologists, radiographers, and nurses to facilitate a smooth workflow.

• Ensure that patient records and imaging results are accurately communicated to the relevant healthcare providers.

• Ensure the timely delivery of reports to the relevant healthcare providers.

6. Facility Maintenance:

• Assist in maintaining a clean and organised reception area.

• Monitor and restock office supplies as needed.

• Monitor and restock Patient Beverage supplies.

7. Problem Resolution:

• Address and resolve issues related to patient appointments, billing, and general inquiries.

• Escalate complex issues to the appropriate personnel for resolution.

Only shortlisted candidates will be notified

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285

Anna Toh I Reg. No: R23118739

Email CV to : [email protected]

Work location: Eunos

Working hours: Mon - Fri, 9am - 6pm

Salary: Between $3200 - $3800 (Depending on work experiences)

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

We are looking for a dedicated and skilled Customer Service Officer to join our team. In this role, you'll manage various customer service operations, including handling inquiries, preparing quotations, managing orders, and ensuring accurate billing. Fluency in Mandarin is crucial for effectively communicating with our logistics counterparts in China. The role will require prior customer service experience, strong communication skills in both English and Mandarin, and excellent attention to detail.

RESPONSIBILITIES

· Respond promptly and courteously to customer inquiries via various communication channels, such as email, phone, or chat.

· Prepare accurate and timely quotations for customers based on their requirements.

· Acknowledge receipt of customer orders and provide confirmation of order details.

· Process billing and invoicing accurately and efficiently, ensuring compliance with company policies and procedures.

· Generate and maintain sales reports to track performance and provide insights for decision-making.

· Regularly check and update stock levels to ensure accurate inventory management.
(This responsibility is to be fulfilled only in the absence of the Operations Executive)

JOB REQUIREMENTS/QUALIFICATIONS:

· Minimum of a high school diploma or equivalent. Additional qualifications or certifications in customer service or related fields are a plus.

· Proficient in speaking, reading, and writing Mandarin to effectively communicate with our logistics counterparts/partners in China.

· Experience in a customer service role, preferably in a retail or sales environment.

· Meticulous attention to detail to ensure accuracy in stock management, quotation preparation, and billing processes.

· Excellent verbal and written communication skills in English and Mandarin to interact professionally with customers.

· Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.

· Proficiency in using computer software and systems for order processing, billing, and generating sales reports.

Primary Location

· 14 Tuas Avenue 6

Working Hours/Days

· 5 days / Monday to Friday: 8:30am to 5:30pm

Responsibilities:

• Provide operational and administrative support for pre-enlistment medical activities and related services.
• Receive and analyze cases, determining required follow-up actions.
• Communicate with appellants and internal stakeholders to facilitate necessary actions.
• Coordinate with various agencies to retrieve data and inputs for case resolution while adhering to process flows.
• Investigate process gaps, identify root causes, and work with process owners and technical teams to implement improvements.
• Support audits, track report submissions, and ensure compliance.
• Respond to queries via phone and email with clear and concise advice.
• Perform administrative tasks to ensure process completion.

Requirements:

• Provide excellent customer service with strong communication and interpersonal skills.
• Handle diverse customer profiles and manage complex cases effectively.
• Utilize analytical and problem-solving abilities to resolve issues efficiently.
• Demonstrate meticulous attention to detail, discipline, and a service-oriented mindset.
• Collaborate effectively within a team and work independently when required.
• Leverage proficiency in Microsoft Office applications (Excel & Word).
• Leadership experience is an advantage.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

Job Scope

• Manage reputable clients account
• Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
• Swift handling of customer inquiries.
• Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
• Prompt follow-ups on customer interactions via email.
• Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Fluency in English and preferably Mandarin as well.
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.
• Fresh graduates are welcome to apply!

What We Offer:

• Staff Health Benefits
• Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with!
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Company scooters to move around the warehouse
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

• Well Established Company
• Basic $2000 - $2500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas
• Working days: Monday to Friday
• Working hours: 8am – 5.30pm
• Training provided for those without/lesser experience

Job Responsibilities:

• Handle customer’s enquiries via email or phone calls
• Generate quotations and process purchase orders
• Advise customer on products and services related information accurately
• Attend to any questions or queries related to company’s product
• Manage purchasing related matters as per customer’s queries
• Work closely with Service Engineers for any job task related
• Any other ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec and/or Diploma in Business or Engineering or any relevant field
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492