Customer Care Officer (1 Year Contract)

Work Office Location : Yio Chu Kang

Working Hours: Mon – Fri, 830am – 6pm, Alternate Sat, half day

Responsibilities

• Provide advisories to facilitate the employment of both local and foreign manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new/change information to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided
  

Interested candidates, kindly email your updated resume to [email protected] or contact me via whatsapp at +65 8832 5996. Thank you.

EA Personnel: Irene Lim Choo Eng

EA Personnel No: R1110784
EA License No: 05C3451

Ovspring Developmental Clinic looking for Customer Service Officer :

- Full Time, Part Time is welcome too

- Dynamic personality & friendly mannerism

- Good phone etiquette

- Able to converse in English and Mandarin confidently

- Clinic Experience preferred

- Salary is based on experience

- Interested may email to [email protected].

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

“Who We Are as a Company”

Capital C Corporation, a leading Singapore-based fintech company, as we transform financial services in Southeast Asia.

With a decade of experience and a startup mindset, we're enthusiastic about the opportunities in Southeast Asia to supercharge our users.

Our technology is purpose-built, enabling us to reach and empower underserved individuals through digitalization, offering a wide range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances for developing countries, all aimed at boosting financial stability.

Come join us on our journey to revolutionise financial inclusion and enhance lives across Southeast Asia. Our mission: "Driving financial inclusion, enhancing lives."

公司简介

新加坡领先的金融科技公司，Capital C Corporation，正在招聘！

凭借十年的运营经验和不断创新的精神，我们致力于改革东南亚的金融服务行业。

我们的专有技术使我们能够通过数字化手段触及并支持未曾得到充分服务的社群，这包括消费者和中小企业。我们的使命是增强他们的财务稳定性，同时推动金融包容，提升东南亚人民的生活。

我们的使命：“推动金融包容，提升生活。”

“Discover the team behind the scenes”

We're a lively and enthusiastic team, always eager to offer our customers a top-notch financial service experience that's on par with what you might expect from a private bank. We genuinely believe that each customer is unique, and we take pride in consistently wowing everyone who walks into our branch. We work together seamlessly, emphasising teamwork to create the very first impression our customers have with our organisation. We recognize the immense importance of this role as the face of our company.

团队了解

我们是一支充满活力和热忱的团队，我们渴望为每位客户提供与私人银行媲美的一流金融服务体验。我们坚信每位客户都是独一无二的，因此我们致力于为每位客户提供最卓越的服务。为实现这一目标，我们高度重视团队协作，因为我们深知这是塑造客户对我们公司第一印象的关键。作为客户体验大使，您将在为创造客户最佳体验过程中扮演着关键角色。

"Role Sneak Peek"

As a Customer Experience Ambassador, you're the warm and welcoming representative of our company. Your role goes beyond just wearing a friendly smile; it's absolutely vital. Your mission is to ensure that every customer feels exceptionally well cared for, and you play a pivotal role in ensuring the front-end of our business operates flawlessly and at its peak performance.

Your primary objectives include maintaining our professional image, delivering outstanding customer service, and ensuring that each customer's journey with us begins seamlessly.

职位概览

作为客户体验大使，您是公司热情接待客户的代表。您的工作不仅仅是展现友善的笑容，更是确保每位客户感到宾至如归。

您也在确保公司前台业务无缝运作方面发挥了至关重要的作用。您的首要任务包括维护我们的专业形象、提供卓越的客户服务，以及确保每位客户与我们的关系顺畅无阻。

"Workday Activities"

Your daily activities involve assisting new customers with the onboarding application process, promptly addressing their inquiries, managing and incorporating their feedback, and maintaining a professional and organised environment for both walk-in and appointment-based customers.

工作日常

您的日常工作包括协助客户完成贷款申请，迅速解答他们的疑问，处理他们的反馈，以及维护一个专业有序的环境，无论是对于前来直接咨询还是预约咨询的客户。

"Valuable Additions"

Skills that can bring added value to this role include having prior experience with CRM systems, being proficient in using the Google Workspace suite, and having worked in customer-facing environments like banking front offices, hotels, or esteemed service roles.

附加优势

其他有利条件包括具有使用CRM系统的先前经验，熟练使用Google Workspace软件，以及在客户服务领域工作的经历，例如在银行、酒店或其他前台办公室。如果您具备这些附加优势，将会是一个加分项。

"The Essential Qualities"

• We're seeking someone with a customer-focused attitude, known for their cheerful and welcoming personality.
• Lady working environment.
• Excellent proficiency in both English and Mandarin are essential to liaise with Mandarin speaking clients
• Good in computer skills.
• While we don't have a preference for visible tattoos, we are open to candidates with modest or discreet tattoos. Additionally, maintaining a presentable appearance is highly regarded for this role.

基本要求

我们正在寻找一位性格开朗、具备出色客户服务态度的团友。

除了卓越的电脑技能，您也应该能够熟练地使用英语和中文进行沟通，因为您需要与说中文的客户进行交流。此外，对于这个职位来说，保持仪表端庄整洁也备受重视。

Working Hours:

• Two rotating shifts: 10 am - 7.30 pm and 10.45 am - 8.15 pm.
• Five-day workweek: Monday to Saturday, with Sunday off, and one additional off day during the week.

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Responsibilities:

Ensure architectural solutions align with business objectives and industry best practices.

Lead development team to develop and implement solutions.

Oversee the implementation of architectural solutions, providing technical guidance to development teams.

Collaborate with stakeholders, including business analysts, developers, and quality assurance teams, to ensure seamless integration of systems.

Definition of procedures and processes to ensure solution delivery.

Identify and mitigate all technical risks, with delivery time and cost in mind.

Requirements:

Degree in Computer Science and Engineering, or equivalent

Possess at least 12 years of IT experience with at least 5 years in system architecture.

Experience in designing solutions using appropriate platforms and system technologies such as enterprise database design, web and application server and network technologies.

Strong technical experience in system / applications architecture design

Team player with strong organization and interpersonal skills

-Perform detail housekeeping work at client place

-Supervise the engagement team

-Manage of the team's performance

-Guide the team with normal working procedure

-maintain good relationship with client

-work with the engagement team to complete the job

-lead the team-complete daily working report

-Discuss with manager for the team performance

-keep all cleaning stuff in good condition

Rockwell Automation is hiring!

We are looking for a CUBIC Product Manager, Asia Pacific to be based in our Singapore office.

This role is to support the RA organization in growing CUBIC in the AP region by development of the CUBIC strategy, coordinate action and drive and execute.

The key tasks will include (but not limited to):

• Be directly involved in developing, planning and executing on the go to market strategy for the CUBIC Modular System on all AP markets.
• Be involved in developing, planning and executing on the go to market strategy for the Flexline3500 on all AP markets
• Become key point of contact for AP with Cubic HQ within Sales of the CUBIC Modular System
• Consolidation and transition of all Cubic partners to local RA sales teams
• Alignment on pricing / multipliers for all RA & Cubic partners
• Enabling, supporting and coordinating with HQ to reduce non-value add work within Sales of the CUBIC Modular System
• Cu-Flex – simple strategy and plan on how to roll this out
• Coordinating with RA product BU leads to accelerate or enable RA synergy pull through within Sales of the CUBIC Modular

Requirements

• Bachelor’s Degree in Electrical & Electronic Engineering or equivalent
• Possess a minimum of five years’ experience in Product Management, Application/Commercial Engineering, and/or Sales experience in CUBIC related products
• Familiar with network system integration involving programmable logic control and product security is a plus
• Familiarity with agile processes like SAFe is a plus
• Communicate clearly and concisely in both verbal and written form and with influencing capability
• Willing to travel internationally when requires
• Excellent communication skills
• Independent and proactive

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference

Role: Senior Project Manager

Job Requisition Number: JR30783

Job Level: About 20 years of relevant experience (L4)

Location: Singapore

Key Skills: Project Management

Key Responsibilities:

• Overall Project Management:
  • Responsible and track the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes GTO, business, contractor, Professional Services resources as well as operations),
  • Develop and execute the overall project plan and analyse project proposals which impacts the schedule and budget variance which in turn contribute to meeting the overall objectives of the project.
  • Identify and schedule project deliverables, milestones and required activities and tasks.
• Stakeholder Management: Work hand in hand with Business Project Managers to manage project stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment
• Scope Management: Manage all changes to the agreed scope of work Review and assess all changes and impact to timeline and ensure all changes are approved by PSC
• Project Governance: Prepare investment approval deck and manage approval of project by ITC/TPWC. Organize and facilitate PSC meetings, chair PWC meetings.
• Risk and Issue Management: Manage overall project risk, track risk aging, work through escalations, change governance and related issues. Implement the risk mitigation plans.
• Process Adherence: Partner with relevant stakeholders in ensuring that the system development methodology is followed and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach
• Project Reporting: Measure, monitor and report progress to stakeholders at various levels of organization across the enterprise with the right quality, consistency in content. Implement project communication plan and review status reports prepared by project personnel and modify schedules or plans as required
• Run the bank: support WAR room, production incident facilitation for regional Channels Internet banking application across various countries. Engage with delivery, hosts team and other partners
• Change management: Led enhancements estimates, timelines, scope and agile delivery to quarterly releases as project manager

Key Requirements:

• Bachelor’s degree in IT, business, finance, or equivalent.
• At least 15 years experience in project management in banking, financial, consulting industries with proven track record.
• Good problem solver and stay on top of the project risks and issues till closure.
• Good team player and is able to exercise formal and informal ways to lead the vertical teams in achieving the common project targets.
• Excellent presentation skills and able to front with the senior stakeholders at C level.
• Passionate, diligent, and resilient individual with ability if thrive in ambiguity.
• Previous exposure to Channels & APIs including internet banking, mobile, API and H2H knowledge will be advantages..
• Good to have PMP, Prince2, Agile certification.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

• Effectively direct the finance department towards the objectives of the company.
• Manage and supervise the full spectrum of the accounting functions
• Review the management and financial reports to ensure accurate and timely reporting to the management/ HQ within the stipulated deadlines.
• Perform analytical reviews on monthly management reporting and investigation on variances against the norms, budget and forecast include but not limited to cash flow management
• Lead the forecasting and budgeting exercise, ensuring timely submission in accordance to Corporate Guidelines.
• Partnering with Business units during business plan and develop, coordinating towards achievement of KPIs
• Take lead in providing finance and accounting guidance solutions.
• Review, streamline, enhance and update financial policies and procedures through business re-engineering, including systems enhancement.
• Identify and recommend processes improvements and internal controls to ensure compliance of all policies and procedures, protection of assets, reliability of data and information and operational efficiency & effectiveness.
• Identify and recommend cost-control measures
• Liaise with external auditors, internal auditors, tax agent, and corporate secretarial agent on internal and regulatory compliance matters.
• Any other adhoc projects / duties assigned

Development Manager (AP)

IBAP Development Managers (DM) are responsible for promoting IB programs and services to schools and school systems interested in adopting IB programmes. DMs are often thought leaders in the field, passionate about IB programs, and enjoy working with institutions (schools, universities, associations) aiming to offer an internationally minded education grounded in inquiry and multi-cultural understanding. At any given time, there are 1000 schools in various stages of becoming an IB World School (IBWS) and 100-200 in an active application for candidacy.

Responsibilities

Oversee Large Territory with Growth Targets

Current territory includes the following markets: Australia, New Zealand, Taiwan, Singapore, Hong Kong, Macau, Micronesia, Melanesia, Polynesia, China (partial), Mongolia

• Develop and deliver annual growth plan for key focus countries (Australia) and Development countries (Taiwan, Hong Kong, Macau), including the planning of outreach events, events, webinars, etc.

• Develop action plans for approval by collaborating with Senior Managers to ensure action plans are implemented and executed

• Work toward a target of outreach events, therefore contribute to making a profound educational experience for students

• Initiate and nurture relationships with state elected and appointed authorities that fund and create policy for education initiatives

• Oversee relationships with Association of IB World Schools

Strategic and Action Planning

• Work with Head of Development to develop and execute annual action/growth plans

• Work with Development team to develop and deliver annual calendar of promotional activities

• Work with Head of Development to build annual budget based on standard or new ideas on how to tell the IB story and support schools wanting to become IB World Schools

Account Management

• Serve as liaison between schools and IB, including IB Authorization, World Schools, Legal, Finance, and other IB teams

Promotional Activities

• Serve as liaison with regional marketing to maximize impact of marketing efforts

• Creates and presents content at professional conferences – This content includes promotional IB and thought leadership pieces as appropriate for each venue

• As assigned by Head of Development, represent IB in meetings with key governmental officialsand partner organizations

Support IB Annual Conference

• Support IBAP’s annual IB Conference with the annual submission and delivery of breakout proposals

Requirements

· Minimum Bachelors degree

· Significant experience with the IB or schools preferred

· Extensive experience supporting schools, leading targeted campaigns, doing outreach events, or sales/presentations

· Relevant experience creating multiple strategic initiatives to increase performance and growth

· Demonstrated ability to identify and assess market segments/needs and develop strategies to enhance service and revenue

· Demonstrated skills as a collaborator and team leader

· Demonstrated competency in being stakeholder focused

· Demonstrated project management skills

· Experience with Salesforce or other CRM software preferred

· Strong IT skills, particularly in the use of Microsoft Office and databases

· Strong oral and written communication skills

· Understanding of IB and its mission; significant knowledge of (or willingness to acquire knowledge of) all four IB programmes

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

About Durapower:

Durapower, a global leader in Energy Storage Systems driving the green transformation, is seeking a dynamic and experienced Corporate Communications Manager to play a pivotal role in elevating brand awareness, thought leadership, and lead & demand generation. This individual contributor will collaborate closely with internal stakeholders and external partners on emerging trends on battery technology and sustainability topics.

Dept: Marketing Communications

Marketing Communications Manager (Individual Contributor with Resources)

Role & Responsibilities:

• Brand Growth & Expansion: Work with strategic partners to execute corporate branding activities to propel brand growth and expansion.
• Digital Presence: Grow, manage, and curate content on corporate websites and social media platforms.
• Trend Awareness: Stay current on key business and industry trends, including competitors' activities.
• Content Development: Develop content for corporate and product communications, aligning with go-to-market strategies.
• Cross-functional Collaboration: Collaborate with internal teams and external partners on communication and marketing campaigns, including media publications and external events.
• Stakeholder Engagement: Prepare communication materials for internal and external stakeholders, fostering sustainable relationships.
• Employee Engagement: Partner with HR for employee engagement initiatives, including communication, newsletters, and events.
• Media Tracking: Track media coverage and target audience engagement to measure ROI. Government & Investor Relations: Provide support for communications related to government and investor relations. Product Branding/Marketing: Place special emphasis on integrating product branding seamlessly into the overarching company branding strategy.
• Battery Cells Manufacturing and Product Roadmap Tie-in: Highlight the critical link between battery cells manufacturing and the company's product roadmap within branding and marketing initiatives.

Experience and Skills Experience:

• 8 to 12 years in internal and external communications, including business media relations and managing PR campaigns. Education: Bachelor’s degree, preferably in marketing or Mass Communication.
• Content Development: Ability to develop compelling content across various communication channels for different target audiences.
• Creativity: Creative mindset with proficiency in digital marketing and hands-on experience in campaign/event planning and execution.
• Interpersonal Skills: Strong interpersonal skills, including experience working with senior leadership teams and key stakeholders.
• Leadership & Collaboration: Demonstrated leadership ability, autonomy, and collaboration skills.

Insights on Must-haves:

• Reporting Structure: This role reports to the Executive Director and CEO.
• Alignment of goals: Demonstrated ability to align departmental goals with the company's vision.
• Strategic Planning & Execution: Proficiency in devising and executing strategic initiatives, particularly in branding across corporate, product, and employer domains in relation to Battery Cells & Battery Modular Systems and application Product Roadmap.
• External PR Agencies: Capability to work with external PR agencies for press releases, with a focus on aligning strategic initiatives with the company's vision. Collaboration & Adaptability: Strong communication skills to collaborate with external PR agencies and internal departments, demonstrating adaptability to connect various facets of the company's products and services.

Prestige Luxury French Brand seeking experience and passionate Boutique Manager with Critical thinking Skills in Marina Bay Sand

DUTIES

DRIVE BOUTIQUE PERFORMANCE & COMMERCIAL STRATEGY

• Achieve the different sales targets (KPI) and objectives as agreed with Management:
• Monthly & yearly target Sales target by product categories
• Communicate business updates regularly & efficiently to the HQ (by phone or meeting)
• Manage inventories in a pro-active way to increase the sales and keep a financially healthy stock level.
• Optimizethe store's commercial performance by identifying business opportunities/initiatives to improve sales, minimize losses and develop sales in line with overall company objectives and policies.
• Be fully aware of the communication plan and strategy, proposing what could help achieve sales objectives.

DEVELOP CLIENT PORTFOLIO & SERVICE EXCELLENCE

• Win customers by providing consistent, exemplary service experience.
• Demonstrate creativity and promote monthly Touch Base (CRM) activities, templates, follow-up to develop customers loyalty
• Encourage team members pro-activeness in developing strong and lasting client relations
• Communicate courteously with customers by telephone, email and face to face
• Tact and diplomacy to ensure complaints/conflicts are handled timely, professionally and effectively.
• Use any client feedback as a tool for improvement.

SET TEAM STANDARDS

• Provide strong leadership to the team in order to motivate them to execute sales generation.
• Lead your team with a positive attitude, energy & long-term vision - Understand and be empathetic to personal issues and potential impact on team moral.
• Able to identify personal, team and brand development needs.
• Able to be persuasive/influential in interpersonal style,
• Build trust, encourage forward thinking and create energy within the team.
• Contribute to team effort by accomplishing related results as needed
• Create a high-performance team that drives sales through achieving company store results & KPls
• Interview, recruit staffs, integrate newcomers & motivate your team to perform to the best of their ability
• Staff planning, retention & promotion
• Organize daily team briefing, weekly meeting, performance appraisal
• Provide regular feedback & coaching activities to drive performance
• Promote the service sense mindset of the team
• Able to communicate at all levels, with genuine interest, positive body language and immaculate personal presentation (encouraging mutual understanding between team members and the leader)
• Responsible for the grooming standards of the team
• Initiate & supervise the development plan of your team.
• Ensure that all sales associates are properly trained and get regularly updated on luxury brand and products knowledge, general product mix & match skills and basic selling skills.
• Follow through on development of your team members with training team.

ASSURE THE MERCHANDISING OF THE BOUTIQUE

• Responsible for the standards of the boutique
• Ensure boutique visual merchandising is up to HQ expectations,
• Ensure the boutique operational maintenance is up to standards with assigned contractors: Daily clean up
• General store condition (including back of house Lighting)

REQUIREMENTS

• Min Secondary or Diploma education
• Communicate clearly & concisely, orally & in writing.
• Focus on objectives, follow through on projects & demonstrate attention to detail.
• Manage effectively in fast-paced environment.
• Demonstrate a high degree of professionalism, integrity & reliability.
• Demonstrate passion for customer service.
• Manage store operations independently, plan & prioritize workload.
• Min 5 years of Luxury industry experience with min 3-5years experience in management
• Basic Salary of $5000, commission range $1,100 to $1,800+ AWS + Performance Bonus
• Attractive Staff Benefits
• Driven Passionate in Retail and Good Attitude

Interested applicant kindly send in your resume. We regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No: R1110882 (Ming Er)

• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the areas in the store and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines

1. JOB DESCRIPTION

Job Title

Restaurant Manager

Occupation

Manager

Job Description & Requirements

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Our company needs to expand its business in China.

We are looking for a business development manager to work with our Agency.

Business Development Manager Responsibilities:

Develop a growth strategy focused both on financial gain and customer satisfaction;

Planning and overseeing new marketing initiatives;

Arranging business development meetings with prospective clients;

Conduct research to identify new markets and customer needs;

Arrange business meetings with prospective clients;

Promote the company’s services addressing or predicting clients’ objectives;

Prepare service agreement and contracts ensuring adherence to law-established rules and guidelines;

Travel to china for business meeting, contract signing or resolve dispute if necessary;

Process China work visa or work pass for the applicant, including application for permit of stay and also update their address in the China's police station;

Create a corporate media image and conduct advertising on various online platforms

Keep records of sales, revenue, invoices etc;

Provide trustworthy feedback and after-sales support;

Build long-term relationships with new and existing customers;

Develop and train staffs into valuable sales and marketing personnel;

Other job assigned.

Requirements and skills:

-Working experience as a manager level in sales and marketing, business development or managing related;

-Minimum requirement for the position is have experience in an employment agency/domestic helper agency.

-Experience in customer support is a plus;

-Proficiency in MS Office , eg. Word, Excel, Outlook, and PowerPoint;

-Strong communication skills and IT fluency.

-Proficiency in Speak, Read and Write for Mandarin Chinese, because employee are required to travel to China for document preparation, explanation, signing and also process China work visa and work pass with the Government there in China;

-Knowledge of process china visa/work pass, and deal with relevant authorities in China;

-Communication and negotiation skills;

-Ability to manage complex projects and multi-task;

-Excellent organizational skills;

-Ability to flourish with minimal guidance, be proactive, and handle uncertainty.Time management and planning skills;

-Prefer someone able to drive in China.

-Prefer someone familar with social media advertising.

Job Title: Assistant Operations Manager

Duties:

• Responsible and accountable for effectively managing the day to day operations / allocated contract sites and staff by providing the highest quality, compliant and professional security service to its customers
• Conduct security and safety risk assessment surveys of the assignments
• Conduct investigations and vet incident reports submitted by the security team and prepare conduct AAR of the incident.
• Overall in-charge of day-to-day operations of security personnel to the allocated sites
• Conduct OJT training for new hires and conduct refresher on SOP
• Handle workplace investigation, grievance, and discipline
• Plan and schedule training for security personnel in alignment with PWM requirement
• Plan and conduct periodic exercises to ensure the vigilance of security personnel
• Assist with recruitment and selection of security personnel
• Manage and review security procedures
• Proficient in MS Office

Requirement:

• Minimum 4 years of working experience in the Security Industry
• Diploma qualifications or Equivalent
• SS & above PLRD licensed
• With Class 3 Driving License
• Stress resistant, flexible
• Excellent communication skills and a "people" person
• Good interpersonal skills

Interested candidates, please send in your latest detailed resume to [email protected]

***Only shortlisted candidates will be invited for an interview***

Responsibilities:

• Providing solutions and engage technical conversations with end users for issues.
• Performing analyses on efficiency and integration, influence technology strategies and decisions with a high-level of expertise and knowledge
• Reporting to management on development, implementation, and progress.
• Delegate tasks and responsibilities, and provide guidance to the Application Support & development team
• Collaborating with development teams and departments, as well as incorporating user feedback.
• Managing support teams and evaluating performance metrics.
• Ensuring that services are delivered on time and within budget.
• Managing software and hardware installations and upgrades.
• Overseeing the infrastructure and security of the system.
• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Provide direction and support to ensure compliance with relevant legislative specifications and standards

Requirements:

• Bachelor's or Master’s degree in computer science, information technology, or related field
• At least 5 to 8 years' experience in the IT Application / Software Development and Support.
• At least 2 years' experience as Tech Lead and or Technical Manager, well-versed in solution architecture design, with updated working knowledge on enterprise Java, C# (.NET Core) and/or C++ as the main programming language.
• Experience in supporting and developing interfacing solution and APIs with various external parties.
• Extensive experience in collaborating with development teams and users.
• Ability to diagnose faults, oversee user-testing, and implement required changes.
• Ability to work in a fast-pace, deadline-driven environment
• Excellent communication and reporting skills
• Outstanding leadership skills and ability to delegate responsibilities effectively.

Purpose of Job

Front Office role in order processing, tracking/reporting sales forecast/revenue, ensure on-time delivery, manage customer relations and satisfaction.

Job Duties

(A) Order Fulfilment
Ø Order Processing
1) Handle Purchase Orders from customers.
2) Ensure pricing, quantity, part numbers, version, currency, shipping details are accurate & correct as per Quotations, Quantity Contracts, Purchase Orders.
3) Alert/Clarify with Salesperson-in-Charge of discrepancy, if any.
4) Follow First Article/Series workflow, where applicable.
5) Process orders in Business Central & alert Planning/Procurement.

Ø Lead Time
1) Get delivery information & acknowledge Purchase Orders to customers.
2) Attend On-Time-Delivery weekly meetings to ensure timely delivery to customers.
3) Track delivery status & understand reasons for delay, if any.
4) Notify customers of delay & work with Planning team to meet customer’s requests.
5) Liaise with Salesperson-in-Charge on any special, urgent, late, pull-in or push-out delivery.
6) Reflect new shipment date in Business Central system.

Ø Direct Shipment
1) Send Direct Shipment Notice to factory for urgent delivery, if any.
2) Liaise with Logistics & Finance for Airway Bill, Delivery Order, Invoice (or Pro Forma Invoice).
3) Email shipping documents to customers.

(B) Request For Quotation (RFQ)
Ø Process in Business Central System
1) Check details in RFQ spreadsheet to ensure completeness prior to entering in Business Central.
2) Clarify with Product Management team on missing, incomplete, or in-principal approval.
3) Clarify/confirm with Product Management team on below targeted Gross Profit Margin.
4) Enter RFQ in system and seek approval.
5) Email approved RFQ in PDF format to Product Management & Sales teams.

(C) Others
Ø Customer Service Mailbox
1) Manage Customer Service mailbox daily for action/follow-up items.

Ø Sales & Delivery Reports
1) Prepare Sales Revenue Report every Monday including the last 5 days of each month to track sales targets.
2) Generate Delivery Monitor Report every Monday.

Ø Sales Forecast
1) Participate in trending of active regular parts.
2) Support Sales in forecasting of firm orders.
3) Rolling monthly/quarterly sales forecast review.
4) Monthly review/updates, where applicable.

Ø e-Invoicing
1) Check Airway Bill # on Delivery Order.
2) Check Delivery Order # versus Invoice #.
3) Send shipping documents to customers as per their instructions, e.g. specific recipients to receive specific documents, bill items +tooling costs, etc.
4) Corrective actions for rejected parts, e.g. raise Credit Note, re-enter parts in Sales Order, send relevant documents to customers.

Ø Record Keeping
1) It is very important to maintain original documents for reference/action and audit purposes. eFile sources in shared drives include:
- Purchase Orders, Contracts, etc. in \\Sales\@PO From Customer\ folder
- Direct Shipment Notices, etc. in \\Sales\Direct Shipment\ folder
- Sales Revenue Reports in \\General\Weekly Sales Report\ folder

Ø Ad-hoc
1) Create/Update Customer Profile in system.
2) Raise Change Request Form for Credit Note to customers, if required.
3) Meetings with customers, as and when needed.
4) Other duties when assigned.

Qualifications
Ø A recognised Degree or Diploma in Business Administration or its equivalent.
Ø Intermediate or advanced user of Microsoft Excel application.
Ø Familiar with eMail, PDF writer, Microsoft Office Suite, Microsoft Teams, snipping tools, etc.
Ø Proficient in written/spoken English and Chinese languages for communicating with clients from Asia, Europe, and USA.

Skills

Ø An eye for detail.

Ø Analytical and inquisitive mind.

Ø Active listening skills.

Ø Able to multi-task and prioritise work.

Ø Teamwork and relationships building.

Ø Cheerful disposition with positive work attitude.

Ø Keen to learn and grow with the company.

Other Requirements

Ø Business trips to WEO sites, e.g. Malaysia, China, Taiwan, if required.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metric

Job Profile Summary:

In this role, you will assist in performance monitoring, collating business statistics, identifying automation

and process improvement opportunities, as well as driving initiatives within Enterprise Business Operation. Reporting to the Lead, Customer Resolution and Process Improvement, you will collaborate closely with various stakeholders to accelerate the delivery of initiatives and enhancements, while ensuring the delivery is within budget and with quality.

Job Description

• Drive initiatives and enhancement projects to improve businesses processes and systems.
• Collate data and analyse the effectiveness of current operations, identifying issues and determining financial impact to develop actionable opportunities.
• Map process flows across business operations and services, analysing and identifying process gaps
• Measure and compare current processes with identified procedures and policies, and assist in providing recommendations for ideal future state.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Support BA to ensure the accuracy of the user requirements for system enhancements.
• Review User Acceptance Test (UAT) Test Plans for digital projects and enhancements
• Review UAT results and work closely with stakeholders to resolve issues and defects for signoff, ensuring all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
• Prepare user guides and provide training to end users on the implemented solutions.
• Responsible to maintain comprehensive project documentation, including project plans, schedules, budgets, and progress reports.
• Assist in project managing to ensure that all tasks assigned to the team meets the prescribed delivery schedule and timeline.
• Support post-deployment verification activities and assist in business recovery efforts if needed.
• Ensure all post deployment issues are resolved during post implementation warranty support and transition over to business owner upon project completion.
• Monitor and track projects and initiatives to closure, and measure the outcomes to assess effectiveness.

Working Experience:

• At least 5-8 years of relevant experience in performance management or business process improvement, with measurable achievements
• With prior experience with employee benefits scheme is desirable

Requirements:

• Strong problem-solving and project management skills
• Good interpersonal and communication skills, with the ability to effectively interact with customers and stakeholders
• Proactive, detailed oriented
• Customer-centric with ability to work under pressure
• Good analytical and information processing skills, capable of providing sound insights and recommendations under pressure

Education:

• Degree

Are you keen to join an international company with presence in over 40 countries?

Join our team where you can play an important role in contributing to the service excellence of the department and the company. This is more than just phone calls and emails, but to deliver excellent and quality service in line with one of our core value - 'To be better than others'.

What you'll be doing:

The incumbent shall form part of a network which carries the day-to-day business within the legal and corporate rules, directives and regulations set forth by the company. He will report functionally to the RPM and disciplinary to the Line Manager.

The incumbent is responsible to recruit, retain, train and evaluate direct reports. Ensure staffs possess up-to-date product and system knowledge and received certification which are required by the government authorities.

Operations Management:

• Responsible for the smooth day-to-day running of the Sea Cargo operations
• Perform quality checks and implement corrective action to address service failure
• Participate joint sales calls with management / sales team / overseas colleagues
• Participate in RFQ/RFI
• Attend clients’ meetings such Quarterly/Monthly business reviews
• Lead the innovation process in terms of information solutions and clients’ feedback out of business review meetings.
• Ensure SOPs are in place and being adhered to by the operations team
• Close collaboration with business development team to achieve business wins and seamless implementation
• Continuous drive to improve operations efficiency and effectiveness
• Prepare annual budget and target setting with support of the MD
• Perform quarterly review on black routings, Core and Preferred Carrier assessments
• Perform monthly analysis on loss making and low performing Branches, “quote log” down to quotation level
• Keep abreast with market trends and developments and share intelligence with management team

Procurement/Pricing:

• Local responsibility for PROCUREMENT
• Meeting and building relationship with core/ preferred carriers
• Ensure 80% of our business is booked with core/ preferred carriers
• Ensure 80% of our business is booked via e-booking
• Annually review of Local Charges together with RPM and GND /TLM
• Enforce DIRECT PROCUREMENT (cut out the middleman)

Product Management:

• Ensure all sales are provided with the right product targets and a competitive pricing to avoid the risk of a TOTAL COST TRAP.
• Ensure retention activities with our TOP accounts.
• Coordinate biggest business opportunities and overview of the most complex businesses like project business such as NAK agreements project business with CPM.

We expect:

• 5 years of experiences in sea freight industry and managerial role
• Development of USP´s and product definition
• Implementation and product launch within sales and operational organization
• Carrier negotiations and personal contacts
• Key account sales and development
• Conversant in both spoken and written English

Why cargo-partner?

• Career plan and professional growth opportunities? We guarantee an individual path of professional development. We give development opportunities in various projects.
• Implementation of own initiatives? Our success is based on team spirit. This is why our colleagues accept responsibility, are always part of the solution, and act as true partners to customers and colleagues alike.
• Stability of employment? Dynamic work in a stable international company with a leading position in the air and sea freight market. We focus on long-term cooperation. After the project is over, we talk, listen and provide further challenges.

Company Introduction:

cargo-partner is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 140 offices in over 40 countries around the world to create fast and efficient solutions for a wider range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain.

As a family-owned business, we are very employee-oriented and want work work with you to develop your career and personal goals. Take a look at our Mission & Vision.

If you are looking for a challenging position in an innovative and dynamic international company, we want to get to know you!

Apply now! It will only take a minute, we promise!

Baker Tilly in Singapore

Baker Tilly is a full-service accounting and advisory firm that offers industry specialised services in assurance, tax and advisory. With a focus on serving entrepreneurs, family-owned business, not-for-profits to public-listed companies, we help our clients plan for the future.

The Governance and Risk Team in Baker Tilly is a dynamic and fast expanding team within the Advisory Practice which prides itself in delivering high standards of professional services to clients. The services that we offer include:

• Internal audit outsourcing/ co-sourcing
• Enterprise risk management
• Forensic/ investigative reviews
• Business processes, strategy and management consulting
• ESG & sustainability consulting

We are the trusted advisor to many public listed companies in Singapore, Hong Kong and beyond. These clients span from family owned enterprises, multinationals, small and medium enterprises to not for profit organizations. They belong to varied industries and operate in many jurisdictions across the world. We consider the circumstances that are unique to every client and tailor our recommendations in a way that seeks to exceed the expectations of the client.

We are an equal opportunity employer, committed to diversity and inclusion, offering a work environment free from discrimination and harassment. Our dedication to employees, offering opportunities for challenges and growth, celebrating team and individual achievements, creates boundless opportunities for our employees to shine. A highly collaborative culture defines who we are and we strive to maintain a culture that facilitates sharing, candour, growth and encouraging our employees to become the best version of themselves.

The Role

As part of our growing Governance and Risk Advisory Practice, we are inviting highly talented individuals to join us as a Governance & Risk - Engagement Manager to deliver the following high quality professional services to our clients:

• Internal Audit (Co-sourcing/Outsourcing)
• Pre-IPO Internal controls assessment
• Sarbanes Oxley Reviews
• Third party business processes assurance
• Enterprise Risk Management
• Business Processes Consulting
• Investigations

Responsibilities

• Managing portfolio of diverse clientele.
• Leading project teams.
• Executing advisory engagements.
• Client servicing.
• Business/practice development.
• Coaching and staff development

Requirements

• Relevant Bachelor’s degree or diploma.
• At least 4 years of post-qualifying experience
• Excellent oral and written communication skills.
• Strong ability to adapt and desire to excel in a fast-paced working environment.
• Willingness to work on cross border engagements.

Above market competitive total remuneration and training will be provided for the right candidate.

To apply, please email your CVs to [email protected]