We are seeking a dynamic and customer-focused individual to join our team as Customer Engagement Executive. In this role, you will play a key part in ensuring a positive and professional customer experience by conducting outbound welcome calls and addressing customer needs with care.
Responsibilities:
- Conduct welcome check-in calls with customers to thank them for their policy purchase, review the policy details, ensure product suitability, and provide administrative support.
- Carry out ad-hoc outreach calls as assigned.
- Perform ancillary tasks to complete the call cycle effectively.
- Deliver a positive and professional customer experience, ensuring service excellence.
- Address and resolve customer queries and requests while adhering to service level agreements and turnaround time standards.
- Support ad-hoc projects and administrative tasks as required.
Requirements:
- Diploma or degree holder qualifications are preferred.
- 1–3 years of experience, ideally in the insurance industry.
- Strong customer-centric personality and mindset.
- Pleasant and cheerful disposition.
- Exceptional interpersonal and communication skills, with proficiency in both English and Mandarin to handle English and Mandarin speaking customers.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
