Job description
We are looking for a cheerful Full-Time Customer Service Executive-Receptionist to join our new dental clinic in Mid Feb 2025 onwards...
Job description
We are looking for a cheerful Full-Time Customer Service Executive-Receptionist to join our new dental clinic in Mid Feb 2025 onwards.
Work Location: 52 Craig Road, Singapore 089690 (MRT: Tanjong Pagar)
Work Timing: Mon - Fri (9 - 5pm); Sat (9-1pm)
Salary range from $2500 - $4000 depending on experience + AWS
Front Desk Operational Support
Maintain & manage a welcoming, organised clinic reception area
Greet & support patients upon arrival or over the phone
Handle enquiries via phone calls/Whatsapp/Email/Walk-in
Manage appointment bookings, follow up calls, cancellations through all platforms and ensure adequate time between appointments for doctors
Ensure data entry accuracy into booking system
Patient registration & billing
Key in sales of dental products
Manage pantry & serve beverage to patients
Monitor toilets to ensure cleanliness
Administrative duties
Maintain accurate up-to-date patients’ information and compliance with PDPA regulations
Ensure proper record keeping & maintain filing system
Prepare documents and submit dental claims via insurance, CHAS, Medisave portals
Assist in sending, monitoring & receiving cases sent to the dental lab
Perform additional tasks as needed by clinic manager or doctors
Requirements:
Minimum GCE 'N' Level / 'O' Level / ITE
Fluent in English (Malay/Mandarin is a plus)
Computer proficient - simple data entry
Proactive, collaborative & able to work independently
Excellent interpersonal skills & service oriented
Highly organised and able to multi-task
Training provided
How to apply?
Interested candidates should apply here or submit their resume to [email protected]
Benefits:
Basic salary: $2000 - $2400 (Gross up $3000++)
AWS + VB + Quarterly Bonus + Other Good Benefits + Allowances + OT Payable if required
..
Benefits:
Basic salary: $2000 - $2400 (Gross up $3000++)
AWS + VB + Quarterly Bonus + Other Good Benefits + Allowances + OT Payable if required
Salary Increment after 3 Months
Annual Leave 15 Days
Monday - Friday
8.15AM - 5.30PM
Global MNC
Good Career Opportunity for Progression
Company Location: West (Transport provided)
Job Scope:
Administrative Duties
Import / Export Permit
Prepare Packing List
Arrange Shipments
Provide Excellent Customer Service
Other Duties as Assigned
Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.
We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.
Tai Yen Wen(Eunice)
Registration Number: R22105780
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experien..
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.
Greeting the customer
1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home
2. Asking customer for their beverage of choice and serving them upon arrival
3. Managing large customer numbers during high traffic in the experience centre
4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system
5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.
Guiding the customer and optimizing their experience
6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom
7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience
8. Conducting quick showroom tours at slow traffic
9. Guiding customers to the relevant responsible Expert
10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre
Serving as a brand ambassador
11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come
The Host contributes to the team in the following ways
1. Making sure the customer journey starts smoothly
2. Capturing and transferring basic data to back office and Sales Experts
3. Maintaining an overview over the team and communicating needs and resources within the team
4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric
5. Searching actively for open tasks during low traffic in the showroom
6. Supporting reception in providing phone service
7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance
8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies
9. Support all customer experience facilities in the House of Progress as golf and racing simulator
Requirements
Formal Qualifications
1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.
Social skills
2. Customer and team-oriented
3. Highly service-oriented
4. Exceptionally helpful and caring towards others and understanding of their needs
5. Honest and authentic nature to instil trust in the customer
6. Very responsive and accommodating towards queries or requests of customers
7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.
Drive and autonomy
8. Highly self-motivated individual that is determined to follow-through on their tasks
9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.
10. A passion for the automotive industry and a commitment to support other team members during low traffic periods
11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data
Specific qualities
12. Embody the values of the Company’s brand with the right attitude and competence
Additional Requirements
13. Ability to work evening hours, weekends and holidays
Working Hours: 44 hours per week with shifts assigned on a roster basis by the reporting manager
Our client is a reputed insurance firm.
Responsibilities
• Ensure the enquiries and requests received through emails/mails/fax are responded withi..
Our client is a reputed insurance firm.
Responsibilities
• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, distribution representatives and business partners;
• Provide excellent customer service experience;
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
• Highlight any potential concerns/risks and proactively shares best risk management practices.
Skills/Requirement
• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 1 years’ experience in customer servicing role (Life Insurance);
• Meticulous and accurate;
• Produces superior quality of work and always meet objectives set;
• Proficient in customer servicing and possesses strong drive for service excellence;
• High level of integrity, takes accountability of work and good attitude over teamwork; and
• Takes initiative to improve current state of things and adaptable to embrace new changes
We regret to inform that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and p..
Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.
Job Requirements:
Required to work 5 days work week including weekends and public holidays. Rotating shift.
Required to work in shift and shift allowance will be provided accordingly.
Adequate telephone skills and proper etiquette.
Able to work in a fast-paced environment due to high volume of inquiries.
Have experience in working contact center industry will be an added advantage.
No working experience is welcome to apply as on-the-job training will be provided.
Shift Role
Morning or Afternoon shift
Responsibilities:
1.) Interact with internal & external customers to answer customers queries.
2.) Maintain..
Shift Role
Morning or Afternoon shift
Responsibilities:
1.) Interact with internal & external customers to answer customers queries.
2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated prof..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.
Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.
If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!
Job Responsibilities
Sales & Leads Management
Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
Respond to phone, email, and walk-in queries promptly and effectively.
Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.
Customer Service
Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
Go the extra mile to make sure customers are satisfied and their needs are fully met.
Administrative Support
Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
Provide assistance to teachers and students as needed, ensuring a positive experience for all.
Other duties associated with the role and assigned by the line manager.
Work Hours
As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:
Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
Days Off: Enjoy one weekday and one weekend off each week.
Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.
Work Location
Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.
Job Requirements
Minimum GCE 'O' levels qualifications.
At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
Strong communication skills in English, both spoken and written, with keen attention to detail.
Sales experience or a proven track record of meeting sales targets is an advantage.
Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
Positive, approachable, and professional demeanor with excellent listening skills.
Ability to work independently while also thriving in a collaborative team environment.
Flexibility and willingness to work at different centers based on operational needs.
What we offer:
Competitive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon completing 1 year of service.
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
Job Responsibilities include, but not limited to
1. Ensure all safety protocols are, and range rules are followed, intervening when necessary to preve..
Job Responsibilities include, but not limited to
1. Ensure all safety protocols are, and range rules are followed, intervening when necessary to prevent unsafe behavior.
2. Answering questions, offering guidance on range rules. Ensuring players have a positive experience.
3. Assisting with the sale of golf balls, topping up of range cards.
4. To prepare end-of-day sales reports and sales summary for submission to the Finance Department.
5. Ensuring the range, ball dispensers are in working order and reporting any maintenance needs.
6. Inspecting hitting areas, mats and keeping the range in top condition. Overseeing ball collection and replenishment for efficient operations.
7. Handling disputes or concerns among players calmly and professionally and managing crowded times to prevent disruptions.
8. Collecting and managing lost items, ensuring they are stored safely and returned to their owners when possible.
9. Responsible for setting up the range in the morning and securing it in the night as needed.
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greet..
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
Assisting passengers with special needs or providing customer service in exclusive premier lounges at Changi Airport.
Being responsible for buffet table presentations.
Handle meet/greet services at the reception area and perform basic computerized transactions.
Requirements:
Pleasant with a cheerful disposition and good interpersonal skills
Dynamic individual with service aptitude and willingness to go the extra mile
Proficient in English and a second language for effective communication with international passengers
Interested candidates kindly email your updated resume to [email protected]
Applicants who possess relevant experience for the above responsibilities are most welcome to apply.
If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.**
Megan Chan Xin Yi
Registration Number: R24123277
EA License No: 06C2859 (MCI Career Services Pte Ltd)
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience..
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.
Greeting the customer
1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home
2. Asking customer for their beverage of choice and serving them upon arrival
3. Managing large customer numbers during high traffic in the experience centre
4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system
5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.
Guiding the customer and optimizing their experience
6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom
7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience
8. Conducting quick showroom tours at slow traffic
9. Guiding customers to the relevant responsible Expert
10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre
Serving as a brand ambassador
11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come
The Host contributes to the team in the following ways
1. Making sure the customer journey starts smoothly
2. Capturing and transferring basic data to back office and Sales Experts
3. Maintaining an overview over the team and communicating needs and resources within the team
4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric
5. Searching actively for open tasks during low traffic in the showroom
6. Supporting reception in providing phone service
7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance
8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies
9. Support all customer experience facilities in the House of Progress as golf and racing simulator
Requirements
Formal Qualifications
1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.
Social skills
2. Customer and team-oriented
3. Highly service-oriented
4. Exceptionally helpful and caring towards others and understanding of their needs
5. Honest and authentic nature to instil trust in the customer
6. Very responsive and accommodating towards queries or requests of customers
7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.
Drive and autonomy
8. Highly self-motivated individual that is determined to follow-through on their tasks
9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.
10. A passion for the automotive industry and a commitment to support other team members during low traffic periods
11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data
Specific qualities
12. Embody the values of the Company’s brand with the right attitude and competence
Additional Requirements
13. Ability to work evening hours, weekends and holidays
Working Hours: 44 hours per week with shifts assigned on a roster basis by the reporting manager
Perform daily order processing from customers' requests (from quotation to processing orders)
Coordinator with outbound processing to Schedule, Liaise Internally, Manage and Resolve with any matters with customers' finished goods
Coordinate with the various department to ensure smooth operation (required face to face communicate with the production staffs)
Handle customers face to face regarding ordering or outbound matters.
Beneficial to have basic accounting knowledge for processing of payment etc.
Perform any administration duties assigned when required
Responding to incoming email, phone, mobile platform enquiries
Be responsible for all correspondences, filing, photocopying, recording, documentation
Attending team meeting and sharing best practice with colleagues
Prefer to have candidates with experiences working in Singapore
Requirements:
Minimum GCE 'N'/'O' level with related working experiences
Applicant with either similar job duties will have advantages
Comfortable to work in different multicultural team
Possess positive working attitude and willingness to learn
Possess good communication skills (both written and oral) and interpersonal skills as required to handle customers enquiries daily
Ability to maintain confidentiality
Able to accept job flexibility and willingness to learn new duties
Ability to start work with short notice preferred
Applicants must be willing to work in Changi (Preferably for applicants to stay in East area)
5.5days work week with alternate Saturday
Mon - Fri (8am to 5.30pm); Alternate Sat (8am to 4pm)
For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels ..
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels and to deliver pleasant Customer Experiences
Follow-up on all outstanding incidents/cases
Logged all calls reported into the case management system
Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
Minimum 1 year of call center experience
ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Role - Customer Service Officer (Call Center)
Work Location - Science Park
Contract Period - 1 year
Key Accountabilities
Achievement of a good B..
Role - Customer Service Officer (Call Center)
Work Location - Science Park
Contract Period - 1 year
Key Accountabilities
Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
Achievement and maintenance of customer satisfaction
Job Responsibilities & Duties
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer Experiences
Follow-up on all outstanding incidents/cases
Logged all calls reported into the case management system.
Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
The following would depend on the experience of the candidate and on need basis:
Generates management reports.
Provides assistance and guidance to junior colleagues.
Perform other duties as assigned
Minimum Qualification:
Diploma in IT or Business or related discipline
Minimum Years/Type of Experience:
Minimum 1 year of call center experience
Having good communication skills (speaking and writing)
Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
Working Hours
Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)
staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am –2 pm
Remarks
Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
Job Description:
Generate sales quotations as requested by customers or the sales team.
Process orders in the system and follow up with customers..
Job Description:
Generate sales quotations as requested by customers or the sales team.
Process orders in the system and follow up with customers regarding delivery timelines, including managing system project orders, placing purchase orders with suppliers, and overseeing logistics matters.
Release shipments for picking and packing, coordinating with freight forwarders for pickups.
Assist Field Service with service orders and billing.
Address quality complaints between customers and the source plant.
Update lead times for equipment parts.
Monitor and follow up on incoming shipments (including equipment parts) for system projects.
Perform ad-hoc administrative tasks as assigned.
Job Requirements:
Minimum GCE 'A' Level or a Diploma qualification.
Proficiency in MS Office applications (e.g., Excel).
Familiarity with SAP is preferred.
Experience working with international customers.
Strong organizational and communication skills.
Ability to handle multiple tasks in a fast-paced environment.
Knowledge of logistics, order management, and quality control processes.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we i..
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
Job responsibilities
Acquire a strong working knowledge of the organisation’s programmes, services and processes.
Ability to deliver a professional and high-quality service experience in a customer-facing role.
Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
Support cross selling activities to existing customers.
Develop professional rapport with customers and build brand loyalty.
Ensure that queue management is being practiced at the front desk.
Assist with crowd management during the peak periods.
To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
Keep ahead of industry’s developments and apply best practices to areas of improvement
Perform any other duties and responsibilities as and when assigned by Management.
Snapshots of our ideal candidate
Possesses at least a Diploma.
Required to work shift hours and on weekends (3 weekdays and 2 weekends).
Strong proficiency in written and spoken English.
Being effectively bilingual would be a strong advantage.
Candidates who have worked in the hospitality industry are most preferred.
Able to work in a fast-paced environment.
Possesses emotional maturity and passion for customer service.
Familiar with CRM systems and practices.
Good team player, possesses the ability to work with minimal supervision.
Positive, extroverted and outgoing personality.
Well-groomed with a professional disposition.
Expect the best for the best
An attractive remuneration package
Attractive staff benefits and perks
Company-wide welfare and employee engagement initiatives
Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.
Industry: Logistics