Job Description:
Generate sales quotations as requested by customers or the sales team.
Process orders in the system and follow up with customers..
Job Description:
Generate sales quotations as requested by customers or the sales team.
Process orders in the system and follow up with customers regarding delivery timelines, including managing system project orders, placing purchase orders with suppliers, and overseeing logistics matters.
Release shipments for picking and packing, coordinating with freight forwarders for pickups.
Assist Field Service with service orders and billing.
Address quality complaints between customers and the source plant.
Update lead times for equipment parts.
Monitor and follow up on incoming shipments (including equipment parts) for system projects.
Perform ad-hoc administrative tasks as assigned.
Job Requirements:
Minimum GCE 'A' Level or a Diploma qualification.
Proficiency in MS Office applications (e.g., Excel).
Familiarity with SAP is preferred.
Experience working with international customers.
Strong organizational and communication skills.
Ability to handle multiple tasks in a fast-paced environment.
Knowledge of logistics, order management, and quality control processes.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we i..
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
Job responsibilities
Acquire a strong working knowledge of the organisation’s programmes, services and processes.
Ability to deliver a professional and high-quality service experience in a customer-facing role.
Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
Support cross selling activities to existing customers.
Develop professional rapport with customers and build brand loyalty.
Ensure that queue management is being practiced at the front desk.
Assist with crowd management during the peak periods.
To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
Keep ahead of industry’s developments and apply best practices to areas of improvement
Perform any other duties and responsibilities as and when assigned by Management.
Snapshots of our ideal candidate
Possesses at least a Diploma.
Required to work shift hours and on weekends (3 weekdays and 2 weekends).
Strong proficiency in written and spoken English.
Being effectively bilingual would be a strong advantage.
Candidates who have worked in the hospitality industry are most preferred.
Able to work in a fast-paced environment.
Possesses emotional maturity and passion for customer service.
Familiar with CRM systems and practices.
Good team player, possesses the ability to work with minimal supervision.
Positive, extroverted and outgoing personality.
Well-groomed with a professional disposition.
Expect the best for the best
An attractive remuneration package
Attractive staff benefits and perks
Company-wide welfare and employee engagement initiatives
Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school oper..
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school operations and any ad-hoc duties as assigned
Comfortable work in weekdays evenings, weekends and Public Holidays.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Receive and welcome the visitors with a polite and cheerful disposition
Register and enroll visitors facial recognition efficiently and accuratel..
Receive and welcome the visitors with a polite and cheerful disposition
Register and enroll visitors facial recognition efficiently and accurately
Provide efficient queue management and crowd control where needed
Protect and maintain accurate and updated visitor records according to PDPA requirements
Key management including issue, return and accounting for all keys on a daily basis
Able to multitask and to work fast
Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
Monitor attendance and prepare report as needed.
Comply and adhere to SOPs, policies, guidelines and processes
Flexibility to change roster should there be a need to.
Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
To participate in digitisation exercises, organising files and documents as necessary
Track record for excellent Customer Service
Able to learn quickly and adapt to changes.
Good interpersonal and communication skills
Good command of English (written and spoken).
IT savvy and familiar with common software.
WSQ certification in customer service is an advantage
Time and Work Location - 9.30am to 7pm at Depot Road
(Location - Near Bishan MRT)
Basic + AWS + VB
MNC
JOB RESPONSIBILITIES:
Build strong relationships with and maintain good communication with Cus..
(Location - Near Bishan MRT)
Basic + AWS + VB
MNC
JOB RESPONSIBILITIES:
Build strong relationships with and maintain good communication with Customer
Run and confirm inventory allocations daily, managing inventory communications between customer and Warehouse staff, while assisting the warehouse team with inventory allocations in the WMS.
Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.
Update the WMS daily to reflect all warehouse activities.
Assist Warehouse Manager and warehouse team with inventory reports and assignments.
Invoicing to customer
Provide additional support as needed.
Requirements:
Must be able to communicate/write in English to liaise with internal & external stakeholders
1-2 years experience in Customer Service or Admin
Short notice period / immediate preferred
HOW TO APPLY:
Interested applicants, please click on “Apply Now”.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
About Us:
We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a ..
About Us:
We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now seeking a talented individual to join us as a Customer Service and Administrative Supervisor.
Job Description:
As the Customer Service and Administrative Supervisor, you will play a key role in maintaining smooth day-to-day operations while ensuring excellent service to our students and their parents. You will oversee customer service interactions, ensuring all inquiries are handled professionally and efficiently, while also managing administrative tasks that support the organization.
Key Responsibilities:
- Serve as the main point of contact for parents and students, delivering exceptional customer service.
- Address customer concerns, resolve issues, and manage inquiries with care and professionalism.
- Perform administrative duties such as scheduling, coordinating appointments, and maintaining records.
- Collaborate with the team to streamline workflows and improve overall service quality.
- Support the center’s operations by ensuring all processes run smoothly and efficiently.
- Maintain communication in both English and Chinese for parents and team members.
Job Requirements:
- Proven experience in customer service and administrative roles.
- Excellent communication, organizational, and multitasking skills.
- Patience, empathy, and a passion for working with children.
- Strong interest in education, with a preference for candidates with related knowledge or experience.
- Ability to speak and write fluently in both English and Chinese.
- A collaborative team player with a positive attitude and willingness to help others.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement in the education sector.
- Free Chinese language tutoring for your children.
- An engaging and supportive work environment with friendly colleagues.
Join Us:
If you are enthusiastic about education and want to contribute to shaping the future of students while developing your career, we welcome you to apply! This is an exciting opportunity to be part of a passionate team and make a meaningful difference.
How to Apply:
Send your resume and cover letter to [Insert contact details]. We look forward to meeting you and working together to create a brighter future!
U Gateway Pte Ltd is a cosmetic distribution company that supplies to manicure and pedicure products to all across Singapore. We specializes in supply..
U Gateway Pte Ltd is a cosmetic distribution company that supplies to manicure and pedicure products to all across Singapore. We specializes in supplying manicure, pedicure and beauty related products to salons and salons professional across Singapore.We are expanding our team. If you enjoy what we do, yes, we are looking for you!
Job Description
Receiving and processing orders via all channels
Answering phone calls
Preparing invoices to customers
Calling customers and follow up on customers order
Fix appointment for sale representative for appointment
Follow up on collections
Any other ad hoc duties assigned by Supervisors
Requirements
PC Literate
Min Nitec or ‘O’ Levels (Entry levels welcomed)
Min 1 year of Administrative or Date Entry experience
Meticulous, organized and able to work with minimal supervision
Excellent phone etiquette and good verbal, written and interpersonal skills
Normal Working Hours: 8am-5:30pm (Monday-Friday) and 8am to 1pm (Sat), may require to work on shift rotation as and when required.
Our client is a company that is revolutionizing operational efficiency by addressing manpower challenges with innovative solutions. With their groundb..
Our client is a company that is revolutionizing operational efficiency by addressing manpower challenges with innovative solutions. With their groundbreaking technology already making a significant impact in over 30 countries, they are experiencing continued growth. As they continue to grow, they are seeking a Service Manager to join their team.
Key Responsibilities:
Team Leadership:
Lead and manage a team of field technicians, fostering a positive and productive work environment.
Provide coaching and training to team members on technical skills, safety protocols, and customer service best practices.
Conduct regular performance evaluations and support career development for team members.
Field Service Operations:
Oversee field service activities to ensure timely and effective servicing of robots and machinery.
Actively participate in servicing and troubleshooting machines as needed, demonstrating hands-on technical expertise.
Customer Relationship Management:
Build and maintain strong relationships with customers, ensuring their needs are understood and met.
Address customer inquiries and concerns promptly, providing solutions and ensuring high levels of satisfaction.
Technical Expertise and Support:
Provide technical support to team members and customers, leveraging deep knowledge of robotic systems and machinery.
Stay updated on the latest industry trends and technologies to enhance service offerings.
Data Management and Reporting:
Comfortable working with numbers, analyze service metrics to identify trends, areas for improvement, and opportunities for efficiency.
Prepare and present regular reports on service performance, customer feedback, and team productivity to management.
Process Improvement:
Identify opportunities to improve service processes and implement best practices to enhance operational efficiency.
Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
Requirements:
Bachelors degree in Engineering, Technical Management, or a related field; relevant certifications are a plus.
A minimum of 3-5 years of experience in field service management, preferably in robotics or automated systems.
Proven leadership skills with the ability to motivate and develop a technical team.
Strong technical aptitude and problem-solving skills, with hands-on experience servicing machinery.
Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Proficient in data analysis and comfortable using service management software.
Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.
We regret to inform that only shortlisted candidates will be notified.
By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.
Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, tak..
Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment controls, coordination with production staff.
• Management of the Staff in Service Department
• Development and management of our service customer base
• Management of debt collection for service department customers
• Assist the General Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.
• Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products.
• Responsibility for the prompt preparation of quotations for the supply / repair / installation of products as requested by potential customers.
• Accurately inform service clients about the schedule of their service request and the coordination between the service crews and customer for the timely and cost-effective supply of service and products ordered by the customer.
• Assist in the overall Occupational Health and Safety of employees and sub-contractors.
• Responsibility for the overall quality standards for the service work carried out.
• Work effectively with the Directors, the General Manager and the Senior Managers of the affiliated companies to meet the common objectives of the respective business units and to explore opportunities that may strengthen the growth of the Company.
• Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client. • Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business.
• Responsibility for the preparation of paperwork to initiate the raising of invoices relating to product being serviced and to ensure processing and mailing prior to the end of the month in which product was serviced.
• Advise the Directors of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident, industrial dispute, criminal or civil action alike) that may involve the company or its insurers incurring some form of liability or may reasonably be of interest to the Directors of the Company.
• Comply with Company policies from time to time.
Skills & Experience:
• Excellent knowledge of company products to service customer requirements
• Able to competently use a computer including the Microsoft office suite.
• Time management and working to deadlines
• Effective communication and building effective relationships
• Well-developed organizational skills and ability to coordinate paperwork/reporting requirements
• Efficient problem solving and Assertive with a positive attitude
Responsibilities
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers' issues and f..
Responsibilities
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers' issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of the industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
Manage and s..
Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.
Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.
Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.
Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.
Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.
Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.
A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.
Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.
The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.
Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.
Customer service executives are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or pho..
Customer service executives are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls.
They answer any questions the customer may have and then redirect them to the appropriate team or department.
Helping customers to fix their appointment.
Any other ad hoc duties assigned by supervisor or Management
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated prof..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.
Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.
If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!
Job Responsibilities
Sales & Leads Management
Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
Respond to phone, email, and walk-in queries promptly and effectively.
Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.
Customer Service
Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
Go the extra mile to make sure customers are satisfied and their needs are fully met.
Administrative Support
Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
Provide assistance to teachers and students as needed, ensuring a positive experience for all.
Other duties associated with the role and assigned by the line manager.
Work Hours
As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:
Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
Days Off: Enjoy one weekday and one weekend off each week.
Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.
Work Location
Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.
Job Requirements
Minimum GCE 'O' levels qualifications.
At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
Strong communication skills in English, both spoken and written, with keen attention to detail.
Sales experience or a proven track record of meeting sales targets is an advantage.
Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
Positive, approachable, and professional demeanor with excellent listening skills.
Ability to work independently while also thriving in a collaborative team environment.
Flexibility and willingness to work at different centers based on operational needs.
What we offer:
Competitive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon completing 1 year of service.
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated prof..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.
Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.
If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!
Job Responsibilities
Sales & Leads Management
Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
Respond to phone, email, and walk-in queries promptly and effectively.
Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.
Customer Service
Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
Go the extra mile to make sure customers are satisfied and their needs are fully met.
Administrative Support
Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
Provide assistance to teachers and students as needed, ensuring a positive experience for all.
Other duties associated with the role and assigned by the line manager.
Work Hours
As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:
Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
Days Off: Enjoy one weekday and one weekend off each week.
Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.
Work Location
Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.
Job Requirements
Minimum GCE 'O' levels qualifications.
At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
Strong communication skills in English, both spoken and written, with keen attention to detail.
Sales experience or a proven track record of meeting sales targets is an advantage.
Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
Positive, approachable, and professional demeanor with excellent listening skills.
Ability to work independently while also thriving in a collaborative team environment.
Flexibility and willingness to work at different centers based on operational needs.
What we offer:
Competitive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon completing 1 year of service.
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary students. Our mission is to nurture critical, compassi..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary students. Our mission is to nurture critical, compassionate thinkers and empower students to excel academically and beyond.
Our Customer Service Officers (CSOs) play a key role in delivering exceptional service. As the first point of contact, you’ll use your product knowledge and communication skills to provide personalised assistance, build strong relationships, and contribute to a positive team environment.
If you’re passionate about customer engagement and thrive in a dynamic, supportive setting, we’d love to have you on our team!
Job Responsibilities
Sales & Customer Service:
Greet and assist customers in a friendly and professional manner.
Maintain a positive and professional attitude while actively listening to customer needs and providing relevant assistance.
Provide accurate and up-to-date information about the company's programmes.
Handle customer inquiries and requests timely, including scheduling replacement lessons and responding via phone, email, and chat.
Follow-up with customers through calls and emails, to ensure customer satisfaction and escalate issues when necessary.
Stay informed about company programmes and marketing initiatives to effectively communicate relevant information and promotion to customers.
Administrative Tasks:
Utilise company systems to track customer interactions, ensuring accuracy and timely responses.
Assist with administrative tasks such as preparing lesson materials, sorting worksheets, conducting stock checks, and maintaining accurate customer records.
Support teachers and students as needed to ensure smooth class operations and a positive experience.
Other duties associated with the role and assigned by the line manager.
Job Requirements
Minimum GCE 'O' Levels; tertiary students, stay-at-home parents, and retirees are welcome to apply.
No prior experience required; experience in customer service, sales, or administrative roles is a bonus.
Strong verbal and written communication skills in English, with the ability to engage with customers professionally and effectively..
Basic proficiency in computer applications (e.g., Google Drive, Gmail, Docs, and Sheets) and the ability to quickly learn company systems.
A genuine desire to assist customers, with the ability to listen actively and provide effective support.
Detail-oriented with the ability to manage multiple tasks efficiently.
Comfortable promoting the company’s programmes.
Works well independently and in a team.
Available for flexible hours, including weekends, and willing to work at different locations if needed.
Positive, professional, and proactive mindset.
Possess good work ethics, including integrity and a commitment to excellence.
Work Schedule & Hours
Flexible work arrangement, depending on your availability and center manpower's needs
Work hours on weekdays: 2.30pm to 9.30pm (inclusive of one hour's meal break)
Work hours on weekends: 8.30am to 6.30pm (inclusive of one hour's meal break)
Work Location
Work location will vary based on operational needs. Flexibility to work at different centers is required.
Contract & Remuneration
Contract For Service; No staff benefits & CPF
Hourly rates: $12 - $15 (Depending on qualification, work experience and commitment to work on weekends)
Job Description:
Customer Enquiries & Management: Handle customer inquiries promptly and professionally across various channels, ensuring a sea..
Job Description:
Customer Enquiries & Management: Handle customer inquiries promptly and professionally across various channels, ensuring a seamless experience.
Centre Management: Oversee the cleanliness and organization of the centre, manage customer flow, and ensure a positive experience for everyone.
Instructor Coordination: Liaise with instructors to manage bookings and ensure smooth scheduling of classes.
Customer Relationship Management: Build and maintain strong relationships with customers through digital mediums such as email, chat, and social media platforms.
Sales Generation & Follow-Up: Support sales initiatives by following up on trial bookings, encouraging renewals, and achieving sales targets.
Requirements:
Proven experience in customer service, preferably in a service-oriented or educational environment.
Strong interpersonal and communication skills, with the ability to handle customer interactions empathetically and efficiently.
Organizational skills to manage bookings, schedules, and centre operations effectively.
Proficiency in digital communication tools and CRM systems.
Sales-oriented mindset with the ability to promote services and drive renewals.
Availability to work on at least one weekend day as part of a 5-day work week.
Team player with a proactive approach to problem-solving and multitasking.
Why Join Us?
Be part of a passionate team focused on creating memorable customer experiences.
Opportunity to grow your skills and career in a supportive environment.
Work in a dynamic and engaging workplace with a focus on customer satisfaction.
Role & Responsibilities:
Lead the customer care team and oversee the daily operations of the customer care team
Develop intervention strategi..
Role & Responsibilities:
Lead the customer care team and oversee the daily operations of the customer care team
Develop intervention strategies to mitigate gaps in service delivery
Drive customer attraction and retention strategy to improve loyalty
Audits customer service procedures and trends to determine system improvements.
Monitor and ensure timely resolution of all customer issues.
Consistently review on existing service procedures, policies and standards
Develop and implement changes to improve customer service experience and facilitate organic growth
Recruit, mentor and develop customer care executives
Work closely with internal departments to improve service quality and service recovery process
Perform other administrative duties as assigned
Requirements:
Bachelor Degree with 2-3 years of relevant experience
Minimum 1 year of leadership experience
Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
Customer-centric mindset with a passion for delivering exceptional experiences
Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
Able to work independently and collaboratively in a fast-paced environment
Industry: Logistics