Brief Introduction AcesafeT is a Safety Footwear supplier. With a team of more than 20 years of combined experience, AcesafeT is now looking for dynamic force to join our expanding sales team!

Roles and Job Description: To boost sales and increase market share through the following ways:

Drive sales through the reach and network of existing customer database;

Find new channels and markets in re-seller market for distribution;

Research and recommend company's products to potential customers more effectively and efficiently;- Explore and negotiate with customers to generate the best possible sales outcomes;

Manage and track sales timelines, project management and budget;

Stay abreast of competition in an attempt to find and maintain a competitive edge.

Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Marketing or equivalent.

Ability to excel under pressure

Good verbal and written communication skills

Good Interpersonal skills

Business Acumen with some level of strategic thinking

Possess experience in the areas of Sales, Communications, Marketing

Comany Vehicle provided (advantage if prossess own Vehicle)

At least 2 Year(s) of working experience in the related field will be an advantage for this position.

Proficient with MS Office and Social Media platforms (advantage)

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience in healthcare would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [email protected]

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Specialist helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

Job Description:

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Minimum Must-Have Business Japanese proficiency - essential to liaise with Japanese customers
• Minimum 5 years experience working with business Japanese and a good Bachelor's Degree in Jap Language
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems
• Experience in maritime operations and possess a flair for technology application is preferred

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Responsibilities:

• Provide operational and administrative support for pre-enlistment medical activities and related services.
• Receive and analyze cases, determining required follow-up actions.
• Communicate with appellants and internal stakeholders to facilitate necessary actions.
• Coordinate with various agencies to retrieve data and inputs for case resolution while adhering to process flows.
• Investigate process gaps, identify root causes, and work with process owners and technical teams to implement improvements.
• Support audits, track report submissions, and ensure compliance.
• Respond to queries via phone and email with clear and concise advice.
• Perform administrative tasks to ensure process completion.

Requirements:

• Provide excellent customer service with strong communication and interpersonal skills.
• Handle diverse customer profiles and manage complex cases effectively.
• Utilize analytical and problem-solving abilities to resolve issues efficiently.
• Demonstrate meticulous attention to detail, discipline, and a service-oriented mindset.
• Collaborate effectively within a team and work independently when required.
• Leverage proficiency in Microsoft Office applications (Excel & Word).
• Leadership experience is an advantage.

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

A Multi-National Company managing Executive Offices looking for OPERATIONS & CUSTOMER SERVICE EXECUTIVES.

Job Description:

- Greeting and managing entry access of members, visitors & guests, including conducting tours of premises.

- Responding to product & offering, service-related queries or requests from members, visitors/guests from various channels (online or onsite inquiries)

- Assisting members with the ‘move-in, move-out’ experience.

- Assisting on the day-to-day Centre operations, ensuring usage ready for tenants, visitors & guests, including but not limited to Centre opening and closing, general cleanliness and premise maintenance, setting up and managing specific spaces (e.g. pantry, meeting rooms) usage, etc.

- Responsible for handling Customers feedbacks/complains in a timely, accurate and reasonable manner.

- Administrative work required for Centre operation (e.g., handling front desk duties, courier matters, performing payment charges, creating invoices, submitting receipts, updating Centre and member records/transactions, etc)

- Assisting with and/or participating in members events and any other community related/driven initiatives.

- To perform any other duties or tasks assigned by the Supervisor.

Requirements:

- Possess a Diploma and above, preferably with experience in the Service industry.

- Min. 2 years working experience in Co-working space/office, Hospitality or Service industries.

- Proficient in the use of relevant office software (MS Office).

- Team player with ability to work independently.

- Due to the nature of work, candidates should be fluent in both English & Mandarin but not limited to.

- The Company is looking for candidates who possess friendly, energetic and cheerful personality, strong communication and coordination skills, team spirit, outgoing personality, responsible, ambitious, willing to learn new things, good at handling interpersonal relationships, and have a clear long-term career plan for their own work.

- Able to start work immediately or within a short notice.

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Whatsapp text ONLY +65 82250145

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Job Description of Customer Service Executive:

· Pick up customer's phone calls;

· Reply enquiry text and emails

· Assist and follow up with customer's request/order

· Pick and pack customer's order

· Coordinate with transporter/logistic partner for shipping/delivery matters.

· Follow up on collection of overdue accounts.

· Printing and Documents filling

· Data entry

· In-charge in others' Ad-Hoc duties as required

Job Requirements

• Strong teamwork and work ethic

• Good communication skills

• Able to work independently with minimum supervision, highly self-motivated, and possess a willingness to learn attitude.

• Proficient in Microsoft Office, especially Microsoft Excel, Word and Outlook

• Build and maintain relationships with customers
• Ensure accuracy on inventory management for cycle count and inbound & outbound
• Follow up with customers to resolve goods discrepancies weekly
• Ensure order shipments are processed accurately
• Any other adhoc duties as assigned

Requirements:

• Proficient in MS Office applications
• Min 1 years of related work experience
• Working Hours: Monday - Friday (9am-6pm), Saturday (9am-1pm)
• Location: Penjuru
• Salary: up to $3200
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

• Manage distributor relationships, including procurement and customer service support.
• Provide excellent customer support to corporate clients, overseeing their orders and requests from start to finish.
• Respond promptly to customer inquiries, including quotations, service support, and documentation.
• Prepare and deliver quotations to customers in a timely manner.
• Compile and submit required documents through customers' management systems.
• Proactively update customers on order statuses and shipping schedules.
• Maintain accurate spare parts price lists for customers.
• Coordinate with customers, freight forwarders, and internal teams to ensure timely order fulfillment and shipment execution.
• Prepare and submit necessary documentation for customer customs queries.
• Collaborate closely with internal teams to resolve customer issues and implement solutions.

Requirements:

• At least 3 years of relevant experience, preferably in distribution handling, logistics, manufacutring, or electronic industry.
• Previous experience in a customer service role, order processing.
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job description

We are looking for a cheerful Full-Time Customer Service Executive-Receptionist to join our new dental clinic in Mid Feb 2025 onwards.

Work Location: 52 Craig Road, Singapore 089690 (MRT: Tanjong Pagar)

Work Timing: Mon - Fri (9 - 5pm); Sat (9-1pm)

Salary range from $2500 - $4000 depending on experience + AWS

Front Desk Operational Support

• Maintain & manage a welcoming, organised clinic reception area
• Greet & support patients upon arrival or over the phone
• Handle enquiries via phone calls/Whatsapp/Email/Walk-in
• Manage appointment bookings, follow up calls, cancellations through all platforms and ensure adequate time between appointments for doctors
• Ensure data entry accuracy into booking system
• Patient registration & billing
• Key in sales of dental products
• Manage pantry & serve beverage to patients
• Monitor toilets to ensure cleanliness

Administrative duties

• Maintain accurate up-to-date patients’ information and compliance with PDPA regulations
• Ensure proper record keeping & maintain filing system
• Prepare documents and submit dental claims via insurance, CHAS, Medisave portals
• Assist in sending, monitoring & receiving cases sent to the dental lab
• Perform additional tasks as needed by clinic manager or doctors

Requirements:

• Minimum GCE 'N' Level / 'O' Level / ITE
• Fluent in English (Malay/Mandarin is a plus)
• Computer proficient - simple data entry
• Proactive, collaborative & able to work independently
• Excellent interpersonal skills & service oriented
• Highly organised and able to multi-task
• Training provided

How to apply?

Interested candidates should apply here or submit their resume to [email protected]

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Boosting sales revenue and profitability by achieving sales targets
• Recommend packages according to individual needs and conditions
• Dealing with customer administration, incoming calls, inquiries and appointment bookings
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English

Customer Service Executive - EXPORTS

• Devise and execute strategies to streamline export operations and enhance efficiency.
• Oversee and coordinate the export process to ensure timely loading of shipments and compliance with regulations.
• Prepare, review, and manage export documentation such as bookings, DG declarations, invoices, shipping documents, pre-alerts, and cargo status updates.
• Ensure data entry accuracy into the system.
• Collaborate with freight forwarders, carriers, co-loaders, and logistics partners to arrange shipments and negotiate competitive rates.
• Stay informed and up-to-date with international trade laws, regulations, and compliance requirements.
• Address and resolve any issues or delays encountered during the shipment process.
• Analyse market trends, identify potential trade routes, and develop strategies accordingly.
• Work closely with internal teams including sales, customer service, transhipment, and import pricing to ensure seamless export operations.
• Maintain precise records of shipment costs in compliance with established procedures and Key Performance Indicators (KPIs) to meet ISO standards.
• Adhere to Export Standard Operating procedures (SOPs) while performing assigned duties and responsibilities.

Key Accountabilities

Location: Changi Business Park

• Organizes, coordinates and monitors customer order processing and products distribution (including, adherence to adequate standard operating procedures).
• A team player being able to rotate across various roles within function in absence of rest of team
• End to end order processing in the ERP system received via, electronic mail, phone or through other contact with the customer.
• Required to create and/or share report on daily basis
• Supervises quality of cooperation between CS and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to meet deliveries.
• Collects performance key performance indicators and reports on these including delivery performance and signals on trends.
• Evaluates and makes proposals for improvements on process efficiency, improvement on work processes, materials options etc. and implements in cooperation with the Manager.
• Acts as first escalation-level contact with customer for answers to customer questions and in attempting to resolve customer complaints.
• Ensures adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Determines and supervises process of registering / filing / archiving of customer service-related documentation.
• Co-ordinate with other functions to close customer queries.

Experience

• Diploma with min. 5 years experience in customer service role.
• Process driven to deliver incremental business efficiencies
• IT skills in MS Office and SAP, Advanced Excel knowledge required, Numerate, analytical and results oriented.
• Excellent communication skills at all levels, internally & externally. Customer service orientation, ability to lead a team, Advanced troubleshooting and multi-tasking skills, excellent organizational and time-management skills. Self-driven.
• Able to work 5 days a week (office-based)

We welcome you to join our friendly-working environment!

A company that emphasize on work-life balance

Job Description:

• Handles incoming calls and walk-in customers with the intent of providing customer satisfaction, retention and extending contact to sell new or additional products or services
• Manage incoming phone calls, emails, messages and chats on social media platform
• Scheduling technicians job
• Liasing with brands key personnel
• Ad-hoc assignments

Requirements:

• Organizational skills
• Telecommunication skills - verbal and written
• Computer literate, CRM, google sheets
• Leadership skills for handling both customer and team relationships
• Basic knowledge of home appliances usage
• Able to work as a team
• Prefably able to communicate in chinese with customer

5.5 working days/ week ( alternate saturday off days within staffs)

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

12 hours shift mandataory

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

Company Description

OOM Institute, an extension of OOM Marketing Agency, has broadened its scope to become a premier educational platform. It provides in-depth courses, workshops, and consultancy services tailored to enhance professionals' expertise in digital marketing.

Roles and Responsibilities

Admin and Operations

• Greet and assist learners and trainers with warmth and professionalism, ensuring a seamless experience.
• Assist with course setup, distribute materials, and provide logistical support to trainers and students.
• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Coordinate and oversee training schedules to ensure adherence to SOPs
• Supports and contributes to the company's continuous improvement and training programs.

Learner’s Management

• Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximising enrolment rates.
• Build and maintain strong relationships with learners, to achieve high customer satisfaction
• Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
• Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
• Facilitate effective learning experiences for participants

What We’re Looking For:

• Willing to work on weekends
• Possess a Diploma or Degree in any discipline
• Strong interpersonal and communication skills with a passion for customer service.
• Excellent organizational abilities and attention to detail.
• Proficient in computer literacy eg. google drive, google sheet
• A proactive and resourceful attitude with the ability to multitask in a dynamic environment.
• Prior experience in customer service, hospitality, or administrative roles in an educational organisation is a plus

Interested applicants, click APPLY NOW or email resume to [email protected].

Job Descriptions:

• Report directly to Branch Manager
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly
• To make cold call and any new leads call provided by the company
• Re-confirm customer’s appointment a day before their treatment
• To follow-up service call to customer after treatment (three days)
• Responsible to deliver and provide Quality Services
• Daily data entry for customers, staff and print report for compilation
• To ensure the cleanliness standards at reception area
• Issuing of invoices and service rendering
• Generation of daily reports
• Assist in general administrative duties
• Preparing and issue of relevant documents, printing and filing as well as inventory control
• Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements:

• At least 2 years’ experience in beauty spa environment and services
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with minimum supervision and is able to multi-task
• Willing to work retail hours (including weekends and public holidays)

Part-Time positions are available at $15/hour - $18/hour

HLS Group is a well-established logistics and freight forwarding company experiencing steady growth. Singaproe branch opens in Mar, 2023. With a strong focus on customer satisfaction and operational excellence, we are expanding our team to better serve our growing client base.

Role Overview:
We are looking for a proactive and customer-focused Customer Service Coordinator to join our team. The successful candidate will act as the key point of contact for clients, ensuring exceptional service and efficient resolution of their needs.

Job duties:

• Liaise with customers, carriers, vendors, overseas agents to ensure smooth shipment
• Provide full customer service support (handles enquiries, complaints) to customer, oversea agents
• Ensure customer’s orders are processed in a timely and accurately manner
• Liaise and update customer closely to resolve customer orders or shipments related issues
• Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
• Prepare payment requests, ensure all billings are done timely and accurately with all necessary supporting documents
• Adhere to SOP and work instructions
• Adhoc tasks per request

Job Requirement:

• Preferably diploma in Logistics or business admin
• Customer service orientated and team player
• At least 3 years of working experience in the related field within Freight Forwarding industry is required for this position.
• Strong in outlook, Microsoft Office Word, Excel
• Good commercial sense and cost management.
• Ability to work in a fast paced environment and cope with pressure.
• Accountable for complete operational needs, good working attitude, positive mindset and able to adapt to dynamic market changes

Responsibilities:

• Administer NS registration, pre-enlistment, and enlistment activities, including follow-ups on cases and issues.
• Ensure timely task execution and compliance with processes.
• Conduct verification checks on NS processes and submit reports to stakeholders promptly.
• Communicate with pre-enlistees, parents, and internal stakeholders as needed.
• Collaborate with stakeholders, colleagues, and technical teams to plan system enhancements.
• Provide data for periodic management reports and support audit requirements.
• Oversee enlistment exercises and address related queries.
• Assist the manager with administrative tasks as needed.

Requirements:

• Bachelor’s degree in any discipline.
• Demonstrated passion and experience in customer service with proven competency.
• Excellent communication, interpersonal, and leadership skills are an added advantage.
• Strong analytical, problem-solving abilities, and attention to detail.
• Highly disciplined, meticulous, and service-oriented.
• Proficient in Microsoft Office applications (Excel and Word).

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

Our esteemed client, an established MNC, is searching for a Customer Service Officer:

Job Responsibilities:

• Manage current and new customer accounts with professionalism and efficiency.
• Handle inbound and outbound phone calls to provide timely assistance.
• Deliver exceptional customer service and maintain positive relationships with customers and vendors.
• Address customer inquiries and resolve issues effectively.
• Prepare and issue shipment quotes and coordinate shipments as per customer requirements.
• Multitask efficiently using various workspace tools and computer software.

Job Requirements:

• Strong communication and interpersonal skills to engage with customers and stakeholders.
• Exceptional problem-solving abilities and a proactive approach to customer needs.
• Proficiency in multitasking and working with computer software programs.
• A positive attitude, strong sense of responsibility, and team-oriented mindset.
• Prior experience in customer service or coordination roles is an advantage but not mandatory.

Additional Information:

• Salary: Up to SGD 2,800 + VB ( 1 Month )
• Working Location: Jurong East
• Working Hours: 5 day work week, 8:30am - 5:30pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

We are a professional aesthetic company providing aesthetic treatment like Botox and Laser, seeking perfection for the benefit of our clients' wellness.

We are seeking highly motivated personnal to join our organisation.

Customer Service Officer.

Working in similiar industry.

2 years relevant experience.

Pleasant personality.

Outgoing personality.

Sense of responsibility.

Enjoy speaking and taking care of customers' needs.

RELEVANT WORKING EXPERIENCE

iNTERESTED PLEASE WHATSAPP TO 96852020

We are looking for individuals with positive and outgoing personality willing to take up our front line customer service position. You will be working in the front line providing quality service to customers, handling their transactions and responding to their queries. Your responsibilities will include:

• Attend to customers’ requirements, feedback and complaints in an efficient and service-oriented manner via front desk service, phone and internet enquiries
• Effectively explaining company policies and services to customers
• Handle day-to-day operational duties of the school, which includes but are not limited to fees transactions
• Perform basic accounting and reporting duties
• Perform general administrative duties
• Perform the above duties as part of the customer service team

Requisites

• Strong interest in customer service and relationship-building
• Team player with good communication and interpersonal skills with good command of spoken and written English
• Highly responsible, organized and able to multi-task and work independently
• Preferred applicant with diploma in customer service but any diploma holder may apply
• Fresh graduates may apply but customer service experience will be an added advantage
• Able to work under pressure and in a fast-paced environment
• MUST work weekday evenings
• MUST work shift and weekends (BOTH Saturdays and Sundays)
• Actual monthly remuneration will depend on the actual designation and background of applicant

Deliver quality customer service:

1. Deliver quality customer service and frontline assistance by sharing useful and correct information and advice to stakeholders such as callers, walk-in residents, contractors, etc., to create a positive and satisfying customer experience.
2. Handle outbound calls and respond to inbound call enquiries in a polite, timely and accurate manner.
3. Manage feedback, complaints and services requested by the residents professionally and liaise with the relevant departments to follow-up on outstanding matters. Escalate the incident to your superior if there is no resolution.
4. Attend to all correspondences on the usage or booking of common properties including all recreational facilities, on behalf of the Town Council following company policies and procedures. Tracking and ensure payment for booking of facilities. Follow-up on deposit refund.
5. Assist and work closely with the Property team in tracking the daily, weekly, and monthly maintenance and bulk refuse schedule, improvement and upgrading works timeline, deployment, resources arrangement and IEMS cases (where applicable).
6. Booking of bulky removal appointment and making any related changes.

Finance support:

1. Collect and manage the funds payable to the Town Council via different payment methods, e.g., cash, nets, credit card.
2. Handling of S&CC related inquiries.
3. Coordinate and handle permit and waiver applications and appeals.

Administrative support:

1. Issue notices to vehicle owners or tenants or relevant parties to comply with or remedy a breach of any Town Council’s bylaws (BES). Follow-up on status and closure.
2. Perform administrative duties such as prepare courier bag, prepare letters to residents, mailing, inventory of pantry/ office supplies, etc.
3. Maintain proper records and files of documents, drawings, and materials, collection transactions, pertaining to Town Council matters.
4. Prepare end day reporting, e.g. number of permits.

Cross deployment/ others:

1. Be ready to be deployed to either the call center, cashier, or reception/ counter station across all offices (where necessary) to ensure smooth business operations.
2. Any ad-hoc duties assigned by your supervisor.

Requirements:

• Min GCE O Level in any field with 1 year of administrative support experience
• Has an eye for detail and possess a dynamic, committed attitude with strong sense of initiative
• Knowledge of Microsoft Office

School of Music and the Arts (SOMA) is an established 4-year EduTrust Private Education Institution in Singapore, offering music and dance programmes to both children and adults.

We are looking for skilled individuals who can provide excellent customer service to our students and parents, as well as excel in the daily administrative tasks assigned to this role.

Responsibilities:

• Provide excellent customer service to potential customers and handle all customer enquiries via phone, email, socials and walk-in,
• Create a vibrant environment and experience for current and potential students and engage them through School-related events and activities,
• Provide administrative and operational support for all student matters including enrolment, payments, student P-files, scheduling of lessons, allocation of classrooms, collation of forms, handling of feedback and results, and instructors payroll,
• Tracking and updating detailed status reports of all sales leads,
• Engage different stakeholders through liaison with parents, staff and lecturers,
• Assist in marketing and branding strategies to drive sales. Experience with web design, adobe photoshop and/or social media marketing an advantage.

Requirements:

• Preferably a minimum qualifications of a Diploma in any discipline, with minimum 2 years of customer service and/or sales experience,
• Experience in the education or customer service sectors is preferred,
• Highly-motivated, responsible, team-player, positive attitude and possess good work ethics,
• Must be able to multi-task and work in a fast-paced environment,
• Strong communication and interpersonal skills in English and Mandarin (to communicate with China parents),
• Must be willing to work a 5-day work week (Tues to Sat).