Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our esteemed client, an established MNC company, is searching for a Logistics & Customer Support Executive:

Job Responsibilities:

• Issue and manage import/export documentation, including delivery orders, insurance documents, invoices, certificates of origin, health certifications, and other paperwork.
• Ensure documentation complies with relevant regulatory and industry standards.
• Build and maintain strong customer relationships by promptly addressing concerns.
• Leverage import/export expertise to boost customer confidence.
• Monitor shipment status and delivery schedules closely to ensure timely, accurate deliveries.
• Manage accounts receivable and payable for accurate financial tracking.
• Keep documentation organized, up-to-date, and compliant with regulations.
• Collaborate with internal teams for audit preparation and address discrepancies proactively.

Job Requirements:

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• At least 4 years of relevant experience in managing import/export documentation.
• Willingness to travel to Taiwan for business support as required.

Additional Information:

• Working Location: Downtown
• Working Hours: Monday to Friday, 9:00am - 6:00pm
• Salary: Basic Up to $4,400 + AWS + VB

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

We are seeking a dynamic and customer-focused individual to join our team as Customer Engagement Executive. In this role, you will play a key part in ensuring a positive and professional customer experience by conducting outbound welcome calls and addressing customer needs with care.

Responsibilities:

• Conduct welcome check-in calls with customers to thank them for their policy purchase, review the policy details, ensure product suitability, and provide administrative support.
  
• Carry out ad-hoc outreach calls as assigned.
  
• Perform ancillary tasks to complete the call cycle effectively.
  
• Deliver a positive and professional customer experience, ensuring service excellence.
  
• Address and resolve customer queries and requests while adhering to service level agreements and turnaround time standards.
  
• Support ad-hoc projects and administrative tasks as required.
  

Requirements:

• Diploma or degree holder qualifications are preferred.
  
• 1–3 years of experience, ideally in the insurance industry.
  
• Strong customer-centric personality and mindset.
  
• Pleasant and cheerful disposition.
  
• Exceptional interpersonal and communication skills, with proficiency in both English and Mandarin to handle English and Mandarin speaking customers.
  

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Operate chartered bus services as per assigned schedules and location work closely with opreations coordinator in planning updatees and feedbackof schedules ensure timely arrival in picking up passengers maintain cleanliness and safety conditiond of bus maintain job professionalism and mannerism when interacting with passengers respond promptlywhen interactingwith passengers respondpromptly when receive calls from customer receive from customer or from internal staff requirement; Qualified Class 3 & 4 driving Licence and bus Driver 's Vocational Licence (BDVL) Familiar with Singapore route Consistent Clean driving Record.

Attractive Salary and Benefits-Allowance & Performance Incentives Retention & year End Bonus, annual Leave, Medical Leave Medical &Insurance Benefits.

Overview:

Are you a social media ace with a knack for producing compelling narratives that captivate our audience and drive engagement? Do you thrive in fast-paced environments, enjoy working closely with cross-functional teams, and love being on the move to highlight events and stories on active ageing? As part of our Brand & Strategic Communications team, you will be the architect of our online presence, handed the exciting challenge of growing our social media channels with creative strategies that align with our brand’s mission and values.

Responsibilities

• Assist in developing and implementing a diverse range of media communications plans to enhance the profile of the Association, and various outreach initiatives
• Implement the Association’s social media content strategy
• Create eye-catching graphic and short-form video content for various social media platforms
• Produce polished written content such as pre and post-event synopses, feature stories, website copy, media briefs and press releases
• Assist in corporate events including Annual General Meetings, fundraising events, award ceremonies, and corporate visits, including providing on-ground photography and videography support
• Establish and maintain relations with external and media partners
• Liaise with internal and external stakeholders to coordinate communication efforts and ensure messaging is consistent
• Stay updated on latest social media trends that can be applied to our own channels

Requirements

• Diploma/Degree in Mass Communications, Public Relations, Business Management or equivalent
• Minimum 3 years of relevant working experience in public relations, communications, or content production for publications or media management
• Have hands-on experience in utilising digital and social media marketing and video editing tools
• Possess good communication/Interpersonal skills, problem-solving in planning and executing projects
• Willing and eager to go around different locations across Singapore on a regular basis to cover various on-ground events and engagements
• Adept in photography and video-taking, with a keen eye for spotting and capturing golden moments during on-ground events and engagements
• Enjoy talking to seniors, listening to their stories and getting them out to the world
• Good writing skill that is compelling to readers

Job Responsibilities:

• Attend to patients courteously upholding quality service standard
• Perform triage and registration
• Responsible for front-desk duties such as, appointments, billing and payment collection, handle enquiries (email/phone/walk-in)
• Ensure availability and operation of the necessary equipment (e.g. NETS/credit card, etc), supplies (e.g. medication, masks, stationery), and systems.
• Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal
• Chaperoning doctor for patient examination
• Assist to prepare and dispense medication
• Top up medications and assist in stock taking as required
• Responsible for the cleanliness of the clinic facilities, including regular wipe down/cleaning.
• Any other duties as required

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Passionate to learn and work in the Healthcare sector
• Ability to organise, plan and implement
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Here at Euphoria we asipre to become the top sales and marketing firm. We represent leading companies, offering their products & services with pride and conviction. As we plan to expand globally, we are on the look out for driven individuals like you to jin us on this journey of becoming industry leaders.

1 to 1 training provided

Candidates without experience are welcome!

Job scope :

• Involvment in roadshows & events
• Face-to-face marketing
• Spearhead different projects

Incentives:

• Travel oppourtunites
• Transparent career progression
• Vibrant & fun working environment

Requirements:

• Hardworking & driven
• Team player
• Willing to learn
• Hungry for progression

APPLY NOW!

Property Officer

Working Days & Hours: 5.5 days | Mon-Fri: 9am to 5pm | Alt Sat: 9am to 12.30pm
Working Location: Pasir Ris
Salary Range: $2600-$2900

Job Responsibilities

• Providing operational support to clients, and to site team.
• To assist the Reporting Officer in the operation and administrative works:
• Updating work schedule;
• Renewal of licenses with government and statutory board;
• Process enquiries/ feedback and remain highly contactable for clients.
• Defect list and fixing date of inspection and closing summary of defect list and appointment dates.
• Process security pass, access card/carpark, bicycle label.
• Process deposits and refunds.
• Follow quality assurance procedures including cleaning, security, repairs, maintenance, painting, air-conditioning, fire-protection, lifts and emergency procedures.
• Ensure compliance of PDPA when developing and implementing. policies and processes for handling personal data.
• Ensure the cleanliness of the estate daily.
• Conduct scheduled checks and inspection, escalate irregularities to management and to clients.
• Review and recommend replacement/improvement plans for managed sites.
• Ensure building statutory requirements are complied.
• Provide essential customer service support to the residents and owners.

Job Requirements

• Relevant Experience
• Diploma in Building & Estate Management / Building Services or equivalent

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Location:
Jurong East, Hospital

Working Hours:
42 hrs/week, Any 5 days (including 1 weekend & PH)
Shifts: 10am-7:30pm or 7am-4:30pm (Must be open for both timing)

Salary:
$1,700 - $2,000/mont

Job Summary:
A hands-on role serving food trays to patients, managing food/linen inventory, and maintaining cleanliness. Includes tea breaks, lunch, and dinner service.

Responsibilities:

• Serve food and drinks to patients
• Clear trays after meals
• Check food orders for accuracy
• Assist with inventory management (food/linen)
• Maintain cleanliness and follow health regulations
• Assist nurses with patient nutrition needs
• Ensure confidentiality of patient information
• Perform any other duties as assigned by Manager

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Location
Bishan

Duration
2 Jan 2025 - 31 Mar 2025

Working Hours & Salary
Any 5 days/week, Mon to Sun

Rostered shifts (including weekends and PH)
- AM Shift 7am to 430pm - $12/hr
- PM Shift 12pm to 9.30pm - $14/hr

Job Scope

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquiries of patients and visitors including phone enquiries.
• Perform wheelchair cleaning
• Required to transfer deceased body (not frequently)

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Business Loan Relationship Manager

Salary : $3500 - $4,000 + Commission
Working days : Monday - Friday 930am - 630pm
Work Location: Chinatown

Job Responsibilities:

• Develop and maintain long-lasting relationships with clients, providing tailored loan solutions for both personal and corporate needs.
• Identify and cultivate new business opportunities, expanding our client base and generating revenue.
• Evaluate loan applications, assessing creditworthiness and risk, in compliance with company policies and industry regulations.
• Collaborate with the credit and underwriting teams to ensure accurate and timely loan approvals.
• Maintain a thorough understanding of the company's loan products and services, ensuring you can effectively address clients' needs.
• Attend networking events and industry conferences, representing the company and fostering new connections.
• Continuously stay informed of market trends and changes within the financial sector, adapting strategies and services accordingly.

Job Requirements

• With a minimum of 5 years of experience in loans sales or relationship management.
• Proven track record in loans sales, with a strong understanding of both personal and corporate loans.
• Experience in evaluating loan applications and assessing credit risk.
• Familiarity with industry regulations and compliance standards.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Working Hours: 9am-6pm (Mon - Fri)

Location: City Hall

Job Description

• Project Planning -Define project goals and objectives and Develop project scope and work breakdown structure
• Create project timelines and schedule
• Identify required resources and budget
• Identify key stakeholders
• Develop and implement communication plans
• Conduct regular project status meetings
• Manage stakeholder expectations
• Identify potential risks and issues and Develop mitigation strategies
• Monitor and update risk assessments throughout the project
• Establish quality standards and metrics and Implement quality assurance processes
• Develop and manage project budget and Track expenses and allocate resources efficiently
• Prepare financial reports and forecasts
• Oversee day-to-day project activities
• Ensure tasks are completed on time and within scope
• Address and resolve issues as they arise
• Select and manage external vendors and contractors
• Negotiate contracts and agreements
• Ensure vendor deliverables meet project requirements
• Prepare regular project status reports and Maintain project documentation and records Ensure compliance with organizational policies and procedures
• Ensure all deliverables are completed and accepted
• Formally close the project and release resources
• Stay updated on project management best practices
• Implement process improvements
• Contribute to organizational project management standards

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Diploma / A Level
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Location

Jurong East

Working Hours

• Any 5 days in a week (1 weekend inclusive PH)
• 10am – 7.30pm & 7am to 4.30pm (cannot choose)
• Total working hours per week: 42 hours

Salary

$1,700 – $2,000/month

Summary

This job is a very hands-on job – serving food tray from the shelf to patients (2 tea breaks + lunch + dinner).
Apart from serving food, will need to do inventory if the food stocks going low or linen stocks are low.

Job Responsibilities:

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Maintains levels of confidentiality and discretion of the patients.
• Any other ad hoc duties assigned by Manager

Requirements

• Have to work 1 weekend
• Able to work on PH
• Experience in customer service

WA me at https://wa.me/+6584998483 NOW!
Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location

Jurong East

Working Hours

Any 5 days/week (including Sat and PH)
9:00 am - 6.25 pm
OFF days: 1 weekday + Sunday

Job Scope

The incumbent will be the ambassador of the organization for providing excellent patient service to our customers and shall be responsible to:
•⁠ ⁠Perform collection of payment for patients
•⁠ ⁠Conduct financial counselling for patients
•⁠ ⁠Perform admission, transfer and discharging procedures for patients
•⁠ ⁠Filing of patient records
•⁠ ⁠Obtain appointment for patients
•⁠ ⁠Replenishing inventory when stock is low
•⁠ ⁠Help in additional responsibilities as assigned by supervisors

Requirements

•⁠ ⁠Previous experience in healthcare setting is an advantage
•⁠ ⁠Looking for long-term commitment (min. 1 year)
•⁠ ⁠Willing to work on weekends and PH



WA me at https://wa.me/+6584998483 NOW!
Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Reporting to the Director/ Senior Centre Manager/ Centre Manager, the Wellness Trainer works closely with the Centre in-charge to manage the daily operations of the assigned Centre, so that it can fulfill its intended purposes as stipulated by the funders and LBSA.

Responsibilities:

1. Manage and promote Gym Tonic Programme

2. Conduct pre and post assessment using Gym Tonic protocol.

3. Supervise 12-week progressive strength training and maintenance training.

4. Develop exercise plan according to Gym Tonic protocol.

5. To encourage, motivate, assist, and guide seniors in their exercises.

6. Maintenance of gym equipment for safety and efficiency

7. Assist in money collection, issue receipts, maintenance of pretty cash and centre supplies.

8. Administrative duties which include data entry, appointment scheduling, manage calls and emails.

9. Manage the centre.

Other Duties

· Any other responsibilities as assigned by the Director/SCM/ CM.

Qualifications & Requirements:

· Related qualification in working with the elderly or in the social service sector

· Sports Science and gymtonic background is a must.

· Has some prior experience in stakeholder management, especially in working with community

partners

· Proficient in Microsoft Office

· Enjoy working with seniors and volunteers

· Good administrative skills

· Good problem solving skills

· Good interpersonal skills, a team player, yet able to work independently

· Good communications skills, preferably bilingual with dialects

JOB RESPONSIBILITIES

The role of Service Crew involves taking order, preparing basic food items such as soup / toast / drinks, serving food, clearing tables and general restaurant upkeeping. On the job training will be provided.

WORK INFORMATION
- Full Time: 5 Days Week (47 Hours / Week), 2 Off Days Per Week (No split shift)
- Part Time: $11/Hour (Depends on experience), Flexible Schedule
- 11am - 10pm (Full Shift) / 11am - 4pm (Lunch Shift) / 6pm - 10pm (Dinner Shift)
- Gross Salary up to $2400 with OT (Depends on experience)
- Sales Incentive
- Staff Meal Provided
- Whatsapp 8126 8194 (Please do not call)

EMPLOYMENT BENEFITS
- Annual Salary Increment
- Performance Bonus
- Sales Incentive
- Annual Leave
- Medical Leave
- Medical Benefits
- Career Advancement Opportunities
- Outlet Teambuilding Activities
- Convenient Work Locations Near MRT

AVAILABLE WORK LOCATIONS
- Heartbeat@Bedok (Bedok MRT)
- Eastpoint Mall (Simei MRT)
- Rendezvous Hotel Singapore (Dhoby Ghaut / Bencoolen / Bras Basah MRT)
- Djitsun Mall (Ang Mo Kio MRT)
- Heartland Mall (Kovan MRT)
- Waterway Point (Punggol MRT)
- Bukit Timah Shopping Centre (Beauty World MRT)

To apply, please WhatsApp HR at @ 8126 8194 (Please do not call).

The Service Engineer is responsible for providing ocean going vessels with on-site and remote technical assistance regarding water and chemical treatment asset protection program adherence, energy management programs, cleaning solutions, welding, refrigeration and sealing products and installation services and repair of equipment. The Service Engineer will investigate and approve operational quality of onboard programs, processes and system equipment and instruct vessel crew in the operation and maintenance of the programs and systems. Serves as company liaison with customer on administrative and technical matters for assigned projects.

Principal Duties and Responsibilities:

• Analyze current application of Company programs and products onboard vessels
• Evaluate consistency of Water Treatment and Energy Management programs through on-site sample analysis and observation
• Collaborate with Chief Engineers and marine officers about full scope and application of Company product line
• Provide solutions for increased efficacy of Company products and identify potential vessel needs
• Supervise, whenever necessary, inspections, chemical cleanings, and installation and repair of Company equipment
• Provide training to the crew
• Maintain vessel information files through the use of service/technical assistance reports and conceptualize information towards achieving actionable knowledge
• Visit accounts with Account Executives and Area Manager to better understand client needs & key contacts
• Other tasks and projects may be assigned from time to time

Required / Desired Knowledge, Experiences and Skills:

• Relevant Bachelor’s or Diploma degree with 3-5 years’ experience, or 5-8 years of related experience, in a technical role in the Marine or Chemical industry
• Strong interpersonal skills when working with colleagues and international maritime clients
• Strong communication skills, both verbal and written
• Strong technical knowledge and experience
• Flexible and motivated work ethic, with desire to serve the needs of the clients
• Commitment to safe working practices and environmental stewardship
• Understanding of maritime regulations a plus

Education/Certifications:

• Degree or Diploma with over 2 years of experience in Marine engineering and Mechanical or chemical engineering related background

Physical Working Environment:

Position may be exposed to harsh industrial and external elements such as heat, vibration, noise and weather when onboard vessels and at ports. Must be able to navigate the structures and obstacles commonly found on ocean going vessels, such as vertical stairs, gangways, and narrow passages, and poses safety awareness around operating machinery and moving objects. Position requires travel approximately 25%.

Job Description & Requirements

Key Responsibilities:

1. Attend to troubleshooting and repairs of equipment

2. Respond to fault calls promptly

3. Provide hands on preventive maintenance service on equipment deployed

4. Ensure good quality of work and abide to safety and environmental regulations

5. Provide and maintain good customer support

6. Any ad-hoc and other duties as assigned by the company

7. Willing to work on night shift

Requirements:

1. A good team player with positive attitude

2. Possess good problem-solving and analytical skills

3. Possess valid driving license will be an advantage

Job Description

1. Involved in daily ingredients preparations

2. Involved in Cashiering task

3. Involved in Order Taking

4. Deliver food to customer’s table

5. Involved in area cleaning

6. Provide excellent customer service to guest

7. Any other duty & responsibilities assigned

• Work Week & Shift: 6 days, rotating shift

• Annual Leave: 12 days

• Location: Changi Airport Terminals

Job Responsibilities: Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction. Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards. Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. Additionally, assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

• A local diploma in any discipline

• Good command of written and spoken English

• Pleasant with a cheerful disposition and good interpersonal skills

• Team player in a fast-faced environment.

• Independent and able to multi-task

• Able to prioritise tasks effectively to ensure most important tasks are completed on time

Compensation:

• Local Diploma: $2500

• Shift allowance and OT (before probation, avg $200. After probation avg $200-$500 after confirmation)

• Staff transport will be provided for candidates working beyond midnight

Job overview:

The CRM Executive will be responsible for executing and optimizing the CRM strategy for our brand, ensuring that customer interactions are consistent, and drive brand loyalty. This role will involve working closely with the front-line teams to implement CRM campaigns, monitor customer behaviours, and leverage data-driven insights to deliver personalized experiences to our customers.

Job Responsibilities:

CRM Strategy Development & Execution:

• Propose and to manage loyalty programs that reward customers for repeat purchases, referrals, or engagement with the brand.
• Assist in design and implement strategies to enhance customer retention, loyalty, and lifetime value (CLV). This includes segmenting customers based on behavior, preferences, and purchasing history.
• Monitors competitor activity and brainstorms potential improvements or changes in marketing strategy, products, or services.

Customer Data Management & Segmentation:

• Analyze customer data and behavior to develop insights and identify target segments for personalized marketing.
• Work with the CRM data analytics team and prepare regular reports on CRM campaign performance, customer acquisition, retention rates, and overall marketing ROI.

Brand Communication:

• Ensure all CRM messaging and communications are aligned with the brand’s voice and values.
• Ensure marketing materials and collaterals are published and distributed in line with the brand direction.
• Support the team in participating in any Public Relations events related to promoting the company’s brand.
• Identify and manage external partners to maximize brand exposure e.g. events, livestreaming, managing KOLs.

Customer Feedback & Insights:

• Gather and analyze customer feedback to continuously improve the CRM strategy and customer experience.
• Use customer feedback to inform brand positioning, product development, and future marketing initiatives.
• Manage overall marketing projects timeline and budget.

Requirements:

• Relevant certificate in marketing from recognized institutions.
• Minimum 2 years of experience in branding and marketing. Proven track records in executing successful CRM campaigns and customer retention program.
• Excellent writing abilities and interpersonal communication skills.
• Strong analytical skills with the ability to interpret customer data and derive actionable insights.
• Customer-centric mindset with a focus on delivering value to the customer.
• Able to work independently under tight deadlines

We’re looking for a Senior Customer Success Manager who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service solutions to our partners and their customers across the APAC region.

We’ve launched partnerships with the likes of Google Pay, Nubank Qonto, N26, Monzo,GMO, Aspire and Mandiri, and today have 70+ global banks and platforms connected and powered by Wise Platform.

Wise Platform is a sub-team in Wise which empowers banks, fintechs and enterprises to build global payments solutions.

Job Description

As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc.

During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint, identify opportunities to automate and scale operational processes for our partners and for the internal teams who service our enterprise clients as well as deal with partner demands towards Wise operational processes.

This is how you will maximize the value partners receive from using Wise solution by reducing operational friction and defect.

You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth.
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan.
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes.
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well.
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

Qualifications

About you:

• You have at least 3-5 years of working in the banking or fintech industry space
• You have proven track of record completing the projects with measurable results, scaling internal costs and improving the processes (ready to share about at least 3 projects lead and delivered)
• You are data-driven, able to collect and analyze data to prioritize the big wins for our partnerships and for scaling internal teams
• You’re creative in finding solutions when you are blocked. You’ll have a number of ways to reach cross-team agreements that work for us, the partner and customers even when you receive a push back
• You go above and beyond the call of duty, work independently without a script and solve complex customer problems working with other teams
• You are an excellent communicator - have a proven track of negotiating changes with internal teams and/or external stakeholders.

Additional Information

We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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