Are you passionate about providing exceptional customer service and eager to help others? We're looking for an enthusiastic Customer Service Specialis..
Are you passionate about providing exceptional customer service and eager to help others? We're looking for an enthusiastic Customer Service Specialist to join our team! In this role, you’ll be at the core of delivering a memorable experience for our customers. Please note, that this position requires flexibility during retail hours, including weekends and holidays.
Position Overview:
Reporting directly to the Branch Manager and Customer Service Supervisor, you will play an essential role in Caring Skin’s growth journey as we expand. Join us and be a part of our exciting success story!
Key Responsibilities:
Customer Assistance:
Welcome and assist customers warmly, providing accurate information on products, services, and promotions.
Act as a brand ambassador, embodying Caring Skin’s values and image.
Problem-Solving
Address customer inquiries, concerns, and complaints promptly and effectively to ensure a positive customer experience.
Appointment Scheduling Support:
Assist in maximizing appointment bookings and scheduling for customers efficiently and organised manner.
Product Knowledge and Enquiries:
Stay updated on new products, services, and promotions to provide accurate information.
Professionally handle walk-in customers, incoming calls, and email inquiries.
Team Collaboration:
Work collaboratively within the branch and across departments to fulfil customer needs and enhance operational efficiency.
Contribute to a positive team environment that values mutual support.
Customer Feedback
Promptly handle customer requests and follow up to ensure satisfaction.
Engage with clients on skin condition progress, treatment updates, and appointment scheduling.
Gather and relay customer feedback to management for continuous improvement
Store Maintenance:
Keep the store clean, organized, and visually appealing, including ensuring product displays are in order.
What You Can Bring to the Team:
A strong focus on customer satisfaction and service excellence
A resourceful, solution-oriented approach to problem-solving
Exceptional communication and interaction skills
Strong organizational, planning, and multitasking abilities
A collaborative mindset that supports teamwork
Requirements:
Open to Singaporeans only
Minimum Diploma/Degree in any discipline
At least 3-years of experiencein customer service or retail sales, ideally in a fast-paced setting
Excellent verbal and written communication skills
Strong problem-solving skills and adaptability
Flexible availability, including evenings, weekends, and holidays
A positive attitude and passion for outstanding customer service
Interest in beauty and skincare is a plus!
What We Offer:
Competitive salary and benefits package.
Opportunities for career advancement within the company.
Employee discounts on products and services.
A supportive and inclusive work environment.
How to Apply:
If you are passionate about customer service and excited to join a growing team, we’d love to hear from you! Please click on apply or email to [email protected] or text to 8779 0917
Join Our Team at Caring Skin - A Certified Great Place to Work!
Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we're searching for talented individuals like you to join our dynamic team!
Why You'll Love Working Here:
Certified Great Place to Work: We're proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.
Collaborative Environment: Our team thrives on collaboration and innovation. You'll have the chance to work with some of the brightest minds in the industry.
Professional Development: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.
Work-Life Balance: We understand the importance of balance. Our goal is to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life both at work and home.
Employee Benefits: Competitive salary packages, comprehensive health benefits, wellness programs, and more.
You will get to enjoy:
Referral Incentives
AWS and Annual Performance Bonus
Medical benefits
Dental benefits
External training and development opportunities
Products and Services Benefits
Convenient work locations (near MRT)
Job summary"Join Caring Skin as a Customer Service Specialist and be the friendly face creating unforgettable experiences!
Senior Customer service representative (logistics)
Full-time
Full-time
Senior Executive
Singapore, Singapore
Customer Service
5 days ago
We are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.
As Customer Service Execu..
We are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.
As Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with domestic and overseas clients including the global organization and provide excellent service for all shipments assigned to you.
The job:
Manage shipping documentation formalities
Ensure proper and timely billing / closing of all job files.
Coordinate day to day operations and transactions for freight forwarding and other related activities
Manage data entries in-house system
Coordinate with various suppliers.
Provide rate to interco whenever neccessary
Assist for rate sourcing with various carriers whenever necessary
Join us if you..
Have minimum 5 years’ experience in freight forwarding or Logistics Industry
Possess excellent communication and interpersonal skills
Pleasant personality and a good team player
Proficient in MS Office
Ability to work independently
DGR trained and OOG Cargo experience will be an advantage
To be successful you will have a proven track record and genuine freight forwarding experience as this is essential to the role.
Good reasons to join:
You will be joining a leading company in the forwarding and logistics industry with the clear ambition to further strengthen and expand our position in the market. This newly created position gives you a great opportunity to help develop new clients from early stages of development.
We live and work according to our values, to get a bit better tomorrow than we are today. This is something that the whole company breathes out. We work to promote a culture where "respect, integrity, entrepreneurship and fun" are part of our common everyday life, and expand our DNA - but also the way we communicate with our customers and colleagues.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown
Contract: yea..
Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown
Contract: yearly renewable based on business needs and individual performance
• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor
Requirements:
• Atleast A levels or Diploma
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394
We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in ..
We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales, providing customer service, and managing customer orders. The sales support specialist is also responsible for coordinating sales deliveries as well as recording sales data.
Candidate should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills.
Job Description:
· Answering customer inquiries and following up with customers about their order status.
· Compiling a daily list of sales and providing sales data and guides to the sales department.
· Managing sales tracking tools, and compiling reports.
· Monitor sales trends and liaising with supervisor to develop sales strategies.
· Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
· Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
· Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
· Handling administrative duties for the company and its executives and management teams.
· Reporting any unusual activity to your supervisors.
Requirements:
· A high school diploma or equivalent.
· A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
· Experience in administration and high-volume office work may be advantageous.
· Excellent team working, motivational, interpersonal, communication, and customer service skills.
· The ability to multitask and quickly switch your focus.
· Computer literacy, IT skills, and typing skills.
Benefits
Career & Growth Development
Friendly environment
Annual Leave and Medical Benefits
Work Schedule:
5.5 day per week.
Monday to Friday: 9am to 6pm,
Saturday: 9am to 1pm
***Able to start work immediately or with short notice***
Position: Customer Service Executive (Japanese speaking) ID: 19418
Location: Central
Key Responsibilities:
➤Provide customer services for daily inq..
Position: Customer Service Executive (Japanese speaking) ID: 19418 Location: Central
Key Responsibilities:
➤Provide customer services for daily inquiries and requirements of clients
➤Handle emergency inquiries of clients on weekends and night time
➤Provide sales support to Sales Team
➤Other administrative and ad-hoc duties if required from management
Requirements:
➤Experienced with customer service, sales support, or any service industry
➤Be able to work flexibly based on the customer's schedule
➤Familiar with MS Office
➤Possess Customer Service Mind
Interested applicants please send your resume to Calista(R22104418) with email subject header “Job Application forCustomer Service Executive (Japanese speaking) ID: 19418- CK".
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.
Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,
EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.
PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.
Please find Privacy Policy Agreement from the below link.
The Opportunity:
Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join the..
The Opportunity:
Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join their business permanently! Reporting to the Customer Service Manager, the successful incumbent will handle order processing activities through SAP and liaise with the manufacturing plant, warehouse and forwarders to ensure cargo ships out to customers on time.
Permanent, Full-time opportunity
Location: West region, Toh Guan area
Working hours: Monday - Friday, 8.30am to 5.30pm
Salary Package: up to $3,500/month + VB
The Job:
Respond promptly to customer queries, handle complaints, and escalate issues as necessary. Liaise with colleagues for solutions, track resolutions, and follow up with customers.
Process orders using SAP (SD module), verify stocks, manage priorities/emergencies, and organize shipments, including import/export documentation (e.g., delivery notes, bills of lading, certificates of origin).
Create customer accounts, generate invoices, monitor payment deadlines, and manage overdue payments, including LC negotiations with banks.
Collect and maintain export control and regulatory documents.
Share customer feedback with teams to enhance products/services and support stock management with 3rd-party warehouses. Liaise on shipments and courier arrangements.
Ensure timely order processing and deliveries to meet sales targets. Support commercial teams with order issues and freight charge verification.
Stay updated on products, services, and system processes, attending workshops as needed.
The Talent:
Min 1-2 years of order processing experience using SAP (SD module) in the manufacturing industry
Strong communication skills to liaise effectively with both internal and external stakeholders
Ability to learn and pick up new skills quickly
Next Steps:
Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and p..
Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.
Job Requirements:
Required to work 5 days work week including weekends and public holidays. Rotating shift.
Required to work in shift and shift allowance will be provided accordingly.
Adequate telephone skills and proper etiquette.
Able to work in a fast-paced environment due to high volume of inquiries.
Have experience in working contact center industry will be an added advantage.
No working experience is welcome to apply as on-the-job training will be provided.
Shift Role
Morning or Afternoon shift
Responsibilities:
1.) Interact with internal & external customers to answer customers queries.
2.) Maintain..
Shift Role
Morning or Afternoon shift
Responsibilities:
1.) Interact with internal & external customers to answer customers queries.
2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Job Scope
- Resolve request, issues and handle customer inquiries.
- Proactively coordinate with sales team on communicating on customer requirements..
Job Scope
- Resolve request, issues and handle customer inquiries.
- Proactively coordinate with sales team on communicating on customer requirements
- Achieve 90% on time delivery for customer requests
- Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment and fast turnover of inventory
- Update and maintain accurate records on customers' status
- Properly identify the right communication method based on the sense of urgency and issue (phone, online chat, text messages, email)
- Providing on job training
Requirement
- Minimal prior experience welcomed
- Proactive and always seeking new ways to improve yourself and your role
- Only serious candidates will be considered
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Job Details
Location: Farrer Park/ Jalan Besar
Working Hours: 5.5-Days Work Week
Work Type: Permanent
Salary: Up to $ 2,500 per month
What you will b..
Job Details
Location: Farrer Park/ Jalan Besar
Working Hours: 5.5-Days Work Week
Work Type: Permanent
Salary: Up to $ 2,500 per month
What you will be working on?
Greet customers warmly and provide assistance in a professional and approachable manner.
Address customer inquiries about products, services, and promotions effectively.
Support customers in their purchase decisions by understanding their needs and recommending suitable products.
Maintain product knowledge to respond confidently to customer questions.
Accurately process transactions for any sales
Handle cash, credit card, and other payment methods securely and efficiently.
Other ad hoc duties
What are we looking for?
Singaporean only
Minimum O-Level or Diploma in relevant discipline.
Prior experience in retail or customer service is an advantage.
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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Industry: Logistics