This role will have responsibility for leading the team that makes every customer in their Major Area committed to Service Now for life and have the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges within their Major Area, resulting in clear accountability, consistent service and one face to the customer. 
 
This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners -- all of which are critical to the company’s short and long-term success. 
 
Responsibilities 

• Owns the overall success, renewal and growth for all customers in a defined Major Area 
• Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers combined with market leading solutions that accelerate business value for our customers 
• Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunities 
• Create evangelists by listening to customers closely and delighting them with our user experience and service 
• Create growth opportunities with new product features and enhancement information 
• Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper 
• Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices 
• Work closely with the Sales organization to develop and execute growth plans and strategies to drive License Agreements, expert services and customer success. This will also require territory and portfolio planning alignment with Sales. 
• Establish relationships with leadership across sales, solution consulting, services, product, channel, and support leadership to ensure cross-functional alignment at scale 
• Effectively build and establish relationships with partner consulting organizations to enable a go-to- market strategy 
• Manage and achieve key business metrics including bookings, revenue, P&L, utilization, and expenses 
• Customer obsessed mindset in driving value and NPS across all CEG pillars 
• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Provide Coaching, mentoring and an environment for growth, development and feedback to ensure the right skills and resources are in place for success. 
• Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time. 

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
• Reconcile cash drawers, count and package coins and notes daily
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

• Diploma qualification or higher
• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
• Proficient in Microsoft Office software
• Strong interpersonal and communication skills with a pleasant disposition
• Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
• Willing to work on a 5.5 or 6-day weekly schedule
• Prior work experience in banking is not required. Full training will be provided for all successful candidates.

Job Title: Customer Service Representative

Job Description & Requirements

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Experience Level: O Level Experience

Work schedule – 44 hours per week. 5.5 days

Shift: Candidate is expected to work on rotating shift

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Work Location: Suntec

What we Offer

• A collaborative, vibrant and fun working environment
• 5 day week
• 14 days Annual Leave
• Medical and Dental Benefits
• Meal provided
• A good salary,13th month AWS & Other Incentives

What your job entails

• Member Assistance: Greet and assist members with their inquiries, reservations and needs.
• Issue Resolution: Address and resolve any member complaints or issues in a timely and professional manner.
• Bookings Management: Handle bookings and scheduling for kitchen spaces and equipment.
• Community Engagement: Foster a welcoming and collaborative environment among members.
• Facility Management: Monitor and maintain the cleanliness and functionality of kitchen spaces and equipment.
• Communication: Keep members informed about updates, events, and kitchen policies.
• Inventory Management: Assist in managing kitchen supplies and inventory.
• Feedback Collection: Gather feedback from members to improve services and facilities.

What kind of Team Members we want:

1. Great personality

2. Emphathatic

3. Patient

4. Great communicator

5. Problem solver

6. Active Listener

7. Positive attitude

• Partner with the HODs and Team Leads to manage the end-to-end recruitment process, which includes, administering the Talent Acquisition Form for all hires; the sourcing and interview of candidates; prepare salary proposal; the on-boarding and off-boarding process
• Collaborate with various agencies to participate in various recruitment drives and outreach programmes so as to enhance our branding; enhance recruitment channel and to build pipeline to support the current and future human capital needs.
• Handle all employee relations matters, which includes, disciplinary related matters; grievances; performance improvement plan and other issues concerning employee engagement.
• Provide timely advice on HR policies and procedures with the aim to enhance employee communication; engagement and performance.
• Facilitate and be the minute-taker for staff engagement sessions
• Handle applications/renewals for any foreign hires and related matters
• Participate and assist with performance management review
• Participate in HRIS implementation and testing
• To perform any HR related projects, surveys and HR admin duties as and when assigned

Job Requirements:

• Diploma/Degree/Post Graduate qualification in Human Resource Management or related disciplines with at least 4 to 5 years of HR experience in HR Business Partnering
• Good oral and written communication skills, including presentation skills

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei
R2198995
Recruit Express Pte Ltd 99C4599

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Digital Marketing Executive to assist their Sales & Marketing team for the next phase of their business. They are located in West.

Duties of Digital Marketing Executive:

• Design and implement digital marketing strategies to promote cleaning services/products and support recruitment, targeting key audiences with tailored approaches.
• Plan and manage multi-channel campaigns that highlight service and job benefits, focusing on brand values, growth potential, and engagement.
• Optimize website content for industry-specific keywords and manage PPC/SEM to drive traffic for services and job opportunities.
• Execute social media strategies to increase brand visibility, showcasing company values and job openings on platforms like TikTok, Instagram, and Facebook.
• Oversee SEO-optimized content creation, including blogs, videos, and infographics that promote services and career opportunities.
• Develop targeted email campaigns for service leads and recruitment, using segmented lists for tailored messaging.
• Monitor digital marketing performance, providing reports with actionable insights to enhance strategy and ROI.
• Implement strategies to attract quality leads for services and top job candidates, focusing on conversion optimization.
• Strengthen employer brand through engaging recruitment content, showcasing culture and role highlights.
• Allocate and monitor digital marketing budgets, ensuring effective resource use and staying within budget.

Requirements:

• Minmum 1 year experience
• Minimum Degree in relevant discipline
• Comfortable to work in fast-paced environment
• Must have strong social media marketing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Service Engineer x 3 (No experience required, office hrs)

(Gov project, stable role)

Singaporean Only, security clearance required

Salary range:

• Basic Salary $2800 - $3500 + Site Allowance + Other Benefits

Responsibilities:

• Perform Preventive & Corrective maintenance on Communications Equipment & Accessories
• Perform testing of equipment, battery replacement, Air Leak test and functional test
• Provide troubleshooting to technical problem on communication system

Requirements:

• Higher Nitec/ Diploma in Electrical/Electronics, Communications/ System Engineering
• Min 1 year experience in electronics and communications equipments
• Soldering skills will be an added advantage

Additional Information:

• Stable role, Government Project (Singaporean Only)
• Working hours: Office Hours 8:30am - 6pm, (Mon – Fri)
• Location: Near Khatib MRT or Springleaf MRT

Interested applicants simply email your resume to: [email protected]

We regret to inform that only shortlisted applicants will be notified.

The Role:

The crew is the heart of 4Fingers service, representing the brand to our customers, instrumental in providing awesome service to customers so that they keep coming back. The candidate will be responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have.

He/She is assigned to, but not limited to, take customers' orders, preparation and production of food, assemble the orders, and act as cashiers.

JOB RESPONSIBILITIES:

• Engage and delight customers; interact with them; creating memorable positive service experience.
• Manage crowds, greet customers and assist with seating arrangements during peak hours.
• Manage cashier responsibilities and ensure accurate order.
• Know products to be able to assist customers with orders.
• Upsell / Cross sell to meet store monthly targets.
• Understand the brand in order to engage customers.
• Assist with educating customers during any marketing / store campaigns.
• Maintain cleanliness in food service areas and throughout the food establishment.
• Ensure utensils and dishes are washed and stored appropriately.
• Prepare food according to Standard Operation Procedures (SOPs).
• Replenish supplies and manage inventories.
• Operate cooking equipment.
• Take instructions from managers and crew leaders, supervisor.

REQUIREMENTS:

• Love interacting with people, and in creating memorable positive service experience. This includes engaging them and handling their feedback.
• Have the energy levels that are off the charts, and enthusiasm with the ability to work in a fast paced environment.
• Ability to handle all stations of Front End and Back End.
• Pleasant disposition; Smiles spontaneously and constantly especially during peak hour periods.
• Ability to manage peak hour periods with speed and accuracy.
• Fluent in English (advantageous if person can also communicate in a second language).
• Able to work rotating shifts, weekends, eve of Public Holiday and Public Holiday.
• Thrives in fast paced environments and is able to work on their feet.
• Relevant working experience in food and beverages industry is an added advantage.
• Cooperative; Great team player.

Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Finance Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Responsible for full sets of accounting, financial management reports, financial audit and generation of Inventory Report
• Review and Approve Financial Submissions and manage cash flow
• Responsible for GST, Taxation and Annual Surveys
• Responsible on compilation of Trader Profit & Loss
• Manage tracking & reporting from the trading platforms.

Requirement

• Min Bachelor’s degree in finance & accounting
• Min 5 years of experience in financial reporting
• Experience in commodity trading and metals will be added bonus
• Knowledge or experience in currency hedging

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Responsibilities:

• Build strong and collaborative relationships with AHP leaders and employees across various departments.
• Act as a trusted advisor on all HR matters, including talent acquisition, employee relations, performance management, compensation and benefits, learning and development, and employee engagement.
• Proactively identify and address HR challenges and opportunities within the AHP portfolio.
• Lead the recruitment and selection process for AHP positions, ensuring a diverse and high-quality talent pipeline.
• Develop and implement talent development programs to enhance the skills and competencies of AHP professionals.
• Manage performance management processes, including performance reviews, goal setting, and talent reviews.
• Conduct employee relations investigations and guide on disciplinary matters.
• Ensure compliance with all relevant HR policies, procedures, and regulations.
• Advise on the interpretation and application of HR policies and procedures.
• Contribute to the development and implementation of new HR initiatives and programs.
• Analyze HR data and metrics to identify trends and areas for improvement.
• Prepare reports and presentations on HR-related matters for management review.
• Collaborate effectively with other HR departments, such as compensation and benefits, learning and development, and employee relations.
• Build and maintain strong relationships with external stakeholders, such as professional associations and regulatory bodies.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 5 years of relevant HR experience, with at least 3 years in an HRBP role.
• Experience working in a healthcare setting is highly preferred.
• Strong knowledge of HR principles, practices, and legislation.
• Excellent communication, interpersonal, and presentation skills.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Specialist Recruiter

CEI Reg No: R25126657

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

- Permanent

- Up to 6k + PB

- Mon to Fri: 8am - 5.45pm

- Jurong West

You will be part of procurement team supporting & meet project requirements. Candidate shall directly report to Project SCM Manager and Matrix to Head Procurement.

Responsibilities:

• Support Projects SCM manager on project related procurement aspects
• Report to Project SCM Manager for the appointed buys’ total production cost, supplier timely delivery and Quality performance
• Accountable and manage material costing for appointed system & meets budgetary requirement
• Meet timely delivery of the appointed System & supplement Master Production Schedule (MPS)
• Provide support under SCM Commodity & Competency sections (Eg. Fabrication & Vetronics Group)
• Work with SCM-MMD group on appointed System/Buys Delivery, Warehousing and Material Distribution
• Work with SCM-SQM group on appointed System/Buys’ supplier quality performance
• Engage with Designer for their eBOM and drawings for fabrications of the parts required.
• Work with Designer, QA and ME to ensure FA/ Print-Review to be carried out for all CAT1 (subcontractor, build to print type) suppliers
• Identify and highlight potential risks to Project SCM Manager avoid any disruption to production supply.
• Identify and determine LLT, EUC purchases and potential sole sources for project material purchases
• Update and share with suppliers change to product/drawings specifications (ECOs) material delivery requirement according to MPS to ensure the supplier is align to the company's Land Systems requirement.
• Responsible for appointed System/Buys PO issuances and monitoring the PO status and Overdue Report and assist Finance Dept to resolve payment issues with Suppliers.

Duration:

• Permanent

Salary:

• Up to 6k + PB

Working hours:

• Mon to Fri: 8am - 5.45pm

Location:

• Jurong West

Requirements:

• Diploma / Degree in Engineering or a related field or an equivalent
• Additional qualification in Procurement, Supply Chain Management a plus
• 5 to 8 years of experience in the procurement field, preferably in mechanical manufacturing environment and able to read and understand mechanical drawing

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1879978)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg