Job title: Operational Risk and Compliance Manager

My Client is a top tier Chinese Bank, looking for a Operational Risk and Compliance Manager.

Key Responsibilities:

Operational Risk Management

§ Develop and maintain the Operational Risk Framework and related policies, encompassing:

o Third-Party Arrangement

o Business Continuity Management

o Operational Risk Management

§ Ensure compliance with all regulatory and Head Office requirements

§ Plan, execute, and document BCM tests, including reporting and follow-up on findings

§ Conduct periodic reviews of third-party arrangements to identify and mitigate risks

§ Maintain and update the call tree and risks indicators, regularly review of matric to enhance monitoring

Compliance:

§ Conduct regular compliance review and gap analyses, proactively addressing non-compliance

§ Monitor regulatory changes, providing timely updates and guidance

§ Manage AML/CFT framework, including assessments and reporting

§ Support regulatory inspections and audits, ensuring prompt resolution of findings

Requirements:

§ Bachelor’s degree in Finance, Risk Management, Business Administration, Law or related field

§ Minimum 5 years’ experience in Operational Risk Management and Compliance roles

§ Strong familiarity with relevant risk frameworks and compliance processes

§ Excellent analytical, problem-solving, and communication skills

§ Ability to manage multiple priorities and collaborate effectively within cross functional teams

Salary: $4k-$8k

Working location: 9 Raffles Place #39-01, Republic Plaza

The incumbent will be reponsible to support the Global Business Development Group Manager (SVP and General Manager) to provide commercial and technical support, covering all areas, in order to shape up customer needs.

He/she will collaborate and coordinate with relevant Domain in Japan to achieve MHI’s business objectives and surpassing clients’ expectation.

Job responsibility

Business Development Support

• Provide commercial and technical support in order to shape up customer needs.

• Collaboration with Energy and Environment Domain in Japan

• Understand customer needs from technical point of view, provide concrete proposal;

• Conduct investigation and analysis for the technical development against competing companies;

• Conduct investigation and discussion for the promising partner companies in AP region;

• Preparation of presentation materials targeted for the specific projects.

• Undertake and support special assignments on power plant and distributed power generation project.

Requirement

• Degree in Business or equivalent

• Minimum 5 years working experience in a Plant and/or Engineering Industry

• Excellent Japanese Language skills (JLPT N1 or equivalent level) in both business writings & speaking to coordinate & communicate precise information with Japanese stakeholders in the APAC region / counterparts in Japan HQ.

• Good business acumen with proven business development track records

• Knowledge of project management and EPC (Engineering, Procurement and Construction) works

• Technical presentation skill with value engineering methodology

Job Highlights

· Good Career Advancement

· Positive Working Environment

Job Responsibilities

· Fully responsible for the day-to-day operations of the assigned condominium

· Lead and supervise the site staff and term contractors

· Carry out maintenance functions to the highest standard expected for the client and the subsidiary proprietors

· Ensure all contract works/ routine servicing are carried out accordingly as specific in their contracts agreement

· Review all contracts, agreements and insurance before their expiry and recommend renewal or call for quotation/ tender

· Ensures timely and prompt responses to all feedbacks and complaints following management rules and regulations

· Ensure compliance with BMSMA, relevant laws, government rules and regulations and company’s policies

· Recommend a sound budget for each year to determine the amounts to be collected for the Maintenance Fund and Sinking Fund

· Coordinate Council Meetings and General Meetings including preparation of documents/reports and minutes taking

· Perform other duties as assigned by the Management

Job Requirements

· Minimum O Level, Diploma or Degree in Estate Management or related discipline

· 4 years’ of Condominium Manager experience preferably with at least 2 years of experience in managing a condo more than 500 units

· Good communications and interpersonal skills

· Able to hand complaints & grievances in a professional way

· Conversant in BMSM Act

· Proficient in MS Office and IT Savvy

· Meticulous and able to multi task

Position Summary / Project Description

This role is responsible for developing the overall strategy and implementation of the National Health IT Master Plan (HITMAP) in Singapore. We are looking for experienced Programme Manager to plan and deliver Healthcare Analytics programmes. The Programme Manager will be responsible for all components of programme including strategizing, planning and implementation.

Role and Responsibilities

He/she will also work with the delivery teams comprising project managers, change management specialists, business analysts and clinical subject matter experts to deliver the programme initiatives and projects.

· 1. Understand business needs and develop IT strategies and work-plan for a specific/group of business programmes in healthcare analytics domain.

· 2. Engage, influence, communicate and seek approval from programme sponsor(s) and stakeholders to support the programme strategies and plans.

· 3. Manage the programme scope, budget and schedule to deliver the desired programme outcomes.

· 4. Lead and drive the consultants and vendors in delivering the programme/project.

· 5. Oversee the implementation and delivery of the IT programme/projects in healthcare analytics domain.

· 6. Report timely on programme/project’s achievements, issues and progress.

· 7. Obtain endorsement of strategy and work-plan from programme sponsor with support from all stakeholders.

· 8. Lead and drive the programme and project teams (including consultants) towards successfully delivery of programme/projects.

9. On-time delivery of programme/projects.

· 10. Responsible to track and monitor programme and projects are delivered within approved budget.

11. Responsible to defined, monitored and achieved KPIs of programme and projects.

Requirements / Qualifications

· Minimum 10 years of working experience as a Programme Manager or Project Manager, preferably in healthcare IT industry or public services.

· Minimum 3 years of relevant experience in delivering end-to-end industry analytics solutions, from conceptualization to deployment, within the industry with either a consultancy or a technology company.

· Minimum Bachelor’s Degree in Informatics/Computer Studies/IT/Engineering or any other relevant fields.

· Demonstrated leadership capabilities in IT industry

· Proven problem analysis and problem solving skills.

· Good listening skills and an ability to ask questions and probe to uncover issues.

· Good interpersonal, communication and presentation skills

· Have a good understanding of business processes and needs in order to create value in a business context with business intelligence and insights.

· Good knowledge of various business/ enterprise/ clinical/ patient systems/applications and outputs within specific industry domains will be advantageous.

Job Responsibilities:

• Build and maintain relationships with small and medium-sized enterprise (SME) clients, understanding their financing needs and business objectives
• Act as the main point of contact for SME clients, addressing inquiries, concerns, and requests promptly and effectively
• Develop a deep understanding of clients' businesses, industries, and market dynamics to provide tailored financial solutions
• Source and identify new lending opportunities within the SME segment, including prospecting and lead generation activities
• Conduct comprehensive credit assessments and risk analyses for loan applicants, evaluating their creditworthiness, financial stability, and repayment capacity
• Structure and negotiate loan terms and conditions in accordance with lending policies, regulatory requirements, and risk management guidelines
• Manage a portfolio of SME loan accounts, monitoring loan performance, repayment behaviour, and compliance with loan agreements
• Proactively identify and address potential credit risks or delinquencies, implementing appropriate remedial actions as necessary
• Work closely with internal stakeholders, such as credit analysts and legal teams, to ensure timely and accurate loan documentation and processing
• Provide financial advisory services to SME clients, offering insights and recommendations on business growth strategies, cash flow management, and capital allocation
• Assist clients in preparing loan applications and supporting documentation, guiding them through the loan approval and disbursement process

Job Requirements:

• Bachelor’s Degree in banking
• Minimum 4 years' experience in commercial banking, SME lending, or relationship management, with a focus on business development and credit analysis
• Demonstrated track record of successfully originating and managing SME loan portfolios, achieving lending targets, and mitigating credit risks
• Strong financial analysis skills, including the ability to evaluate business financial statements, assess credit risk factors, and perform cash flow modelling
• Familiarity with credit underwriting standards, loan structuring techniques, and risk mitigation strategies in the SME lending context
• Excellent communication and interpersonal skills, with the ability to build rapport with clients, understand their needs, and negotiate effectively
• Ability to convey complex financial concepts clearly and concisely, both verbally and in writing
• Strong networking skills and the ability to cultivate relationships with key stakeholders in the SME community, including business owners, industry associations, and referral partners

Other Information:

• Salary: $4,000 to $5,000 monthly
• Working schedule: 5 days work week

Vault Personnel Pte Ltd

EA Licence No: 20C0275

Jacinta Chua

Registration Number: R24124477

Work location : Mandai

Job Descriptions

-Handling customers delivery and taking orders from company.

-In charge of delivery of goods islandwide

-Assign and plan schedule for worker

-Assist to pick and pack mattress foam, up to 20kg

-Help to load and unload mattress to the truck.

-Assist delivery of the materials to customers

-Ad hoc duties assigned

Jobs Requirements

-Min Secondary school leaver

-Able to read and write

-Good in interpersonal skills

-Must be able to commit to work weekend

-Shift work required

-Able to carry at least 20-30kg

ABOUT US

HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

SUMMARY

The Manager / Assistant Manager, Digital Marketing is responsible for the development, management and optimisation of HCSA Community Services’ online fundraising and digital marketing strategy across various online channels.

The position plays a crucial role towards HCSA’s financial sustainability, by leveraging digital platforms to drive donations, and maximising fundraising opportunities across various channels.

DUTIES AND RESPONSIBILITIES

Online fundraising campaigns (digital/social media)

1. Develop and execute online fundraising strategies to engage donors and generate financial support for our community services

2. Plan, manage and optimise online fundraising campaigns across multiple platforms, including but not limited to websites, social media, email and crowdfunding

3. Create compelling fundraising appeals, stories and content to inspire donations and engage supporters

4. Utilise data-driven insights to optimise fundraising campaigns, track performance metrics and identify future opportunities

5. Leverage on marketing automation for donor engagement and retention

6. Manage our fundraising campaign budgets to ensure cost-efficiency

Website management

1. Manage overall content, UI/UX and SEO on HCSA websites, with inputs from the respective content owners

2. Oversee the redevelopment of the main website, with eCommerce, payment gateway and conversion tracking functionalities

Others

1. Collaborate within the team and across functions/programmes, to integrate online fundraising with offline fundraising, and align holistically with broader organisational initiatives

2. Stayed informed about emerging trends in philanthropy, online fundraising, digital marketing and user behaviour, incorporating innovative strategies to enhance fundraising effectiveness

3. Other marketing support as needed

QUALIFICATIONS

Experience and Education

1. Proven experience with a track record of successfully managing online fundraising, eCommerce or digital marketing campaigns

2. Strong understanding of digital marketing and fundraising fundamentals and tools — including UI/UX, Google Analytics, Google Tag Manager, SEO, SEM, programmatic ads

3. Excellent written and verbal communication skills, with the ability to craft compelling fundraising appeals and donor communications

4. Analytical mindset with the ability to interpret data, track performance metrics, and make data-driven decisions

5. Proficiency in Wordpress CMS, Elementor and CiviCRM is an advantage

6. Proficiency in fundraising systems and platforms, such as crowdfunding platforms and donor management systems, is an advantage

7. Proficiency in Adobe Creative Cloud software (Illustrator, Photoshop, InDesign, Premiere Pro, etc.) is an advantage

8. Bachelor’s degree in Nonprofit Management, Marketing, Communications or related fields; postgraduate qualifications are a plus

9. Non-degree holders with a strong track record and demonstrated proficiencies will be considered

Other Requirements

1. Passion to work in the social services sector, and advance the interests of vulnerable groups in the community

2. Strong interpersonal skills and a team player with the ability to build relationships with donors, supporters, and team members

3. Highly organised with the ability to manage multiple projects and deadlines effectively

Work Arrangement - Full -time; Permanent

Salary commensurate with experience.

About the company

My client is a leading global ICT company with a strong presence across Asia and other international markets.

They are known for providing a comprehensive range of services including advanced telecommunications, digital services, cloud solutions, and cybersecurity, catering to both businesses and consumers.

As part of driving these new business divisions, they are seeking an ideal candidate with a strong background in the E-commerce industry, with expertise in driving the growth and optimization of digital platforms, managing cross-functional teams, and building successful partnerships to enhance business performance.

About the role

Reporting to the Director of Business Growth , your key responsibilities would includes

• Identify, onboard, and maintain strong relationships with strategic e-commerce partners, ensuring alignment with company goals and delivering mutual value.
• Negotiate contracts and agreements with partners, ensuring that both performance and financial terms are met.
• Manage day-to-day relationships with key partners, ensuring high levels of collaboration and service delivery.
• Lead and manage end-to-end e-commerce projects, from conceptualization to execution, ensuring they are completed on time, within scope, and on budget.
• Work closely with cross-functional teams (marketing, IT, product, operations) to ensure project alignment with company objectives and strategic goals.
• Monitor and report on the progress of projects, proactively identifying and resolving any issues or delays.
• Analyze key metrics, customer data, and trends to continually refine e-commerce strategies for improved performance.
• Identify new opportunities for growth, both within existing partnerships and through the acquisition of new partners and channels.
• Provide regular financial reporting and analysis to senior leadership, offering insights into performance, opportunities for cost optimization, and revenue growth.

Skills and experience required

• 5+ years of experience in E-commerce, project management, and partner management, preferably with exposure to financial oversight and P&L responsibility.
• Proven experience in managing complex projects in the e-commerce or digital space, including vendor management and partnership development.
• Strong experience in negotiating and structuring high-impact partnerships with external stakeholders.

If you are interested in the position, please click “apply” David Lerh (EA:94C3609/ R1769977).

Job Description:
Help prepare and clear the tables for café patrons, provide excellent customer service, assist and advocate customers on in-store on-going promotions to boost outlet’s sales,
Preparing and serving drinks to customers including barista duties,
Cashiering duties,
assist supervisor in ensuring smooth daily operations of the store,
Clearing of used utensils and all other ad-hoc duties given by supervisors

Comfortable with working in Vegetarian restaurant - we have no halal certificate

Requirements:
Candidate must posses at least higher secondary/Pre-U/A level/College or equivalent certificate,
Good interpersonal and communication skills,
Able to converse in either English and or Mandarin,
4 working days only - Including one weekend (Sunday)
Able to start asap

Why Join Us?

• Attractive Newcomer Bonus
• Career Progression & Development Opportunities
• Opportunity to Work Alongside an Innovative Team
• Comprehensive Leave Packages (e.g: additional leave, birthday leave, eldercare leave, etc...)
• Executive Health Screening

Job Responsibilities:

• Oversee technical aspects of infrastructure projects, ensuring compliance with design and engineering standards
• Participate in meetings, perform site inspections to monitor work progress, and identify design errors and drawing inconsistencies
• Provide technical support and solutions to site teams and resolve design-related issues
• Coordinate with consultants, subcontractors, and clients to ensure project requirements are met
• Oversee the design development process and address any project risks to ensure smooth execution
• Ensure adherence to regulatory and safety standards
• Conduct technical audits and inspections as required
• Ad-hoc duties as assigned by superior(s)

Job Requirements:

• Bachelor's degree in Civil & Structural Engineering (Certificates must be recognized by PE Board)
• Minimum 8-10 years of relevant experience in technical roles within the construction industry
• Demonstrates strong technical competence and excellent time management skills
• Independent, resulted-oriented and self-driven team player
• Strong analytical, problem-solving, and communication skills
• Salary package commensurate with experience

With or without experience welcome. Otherwise, OJT/training will be provided!

- Location(s): CBD

- Working Days: 6 days/week

- Working Hours: 11am to 11pm (2 hrs break)

Responsibilities:

- Assisting with outlet's co-ordination, preparation and overseeing of the daily operations

- Engagement in consultative selling

- Provision of good customer service (attending to guests’ orders, service of food & beverages)

- Service with a smile, going the extra mile

- General housekeeping and maintaining of restaurant’s general hygiene

- Assisting in managing retail sales, merchandising and inventory

- Preparation and set-up

- Ad hoc tasks assigned by Supervisor/Management

Requirements:

- Passion for the F&B industry; experienced candidates will be considered for senior positions

- Service oriented, dynamic and willing to learn

- Good communication skills in both English/Mandarin

- Good interpersonal skills

- Able to work independently and as a team

- 18 years & above

We look forward to working with you!

Job Posting: Assistant Tuition Centre Manager

Location: Tampines

Start Date: January 2025

About Us:

TutorJohn is expanding with a brand new center in Tampines, and we are looking for a dedicated and experienced Tuition Centre Manager to lead the team. We offer a collaborative environment focused on providing quality education to our students, with a supportive team that values growth and innovation.

Position Summary:

We are seeking a motivated and organized Tuition Centre Manager with a minimum of 2 years of experience in the education industry. The ideal candidate will be responsible for overseeing the daily operations of the new center, managing the team, and ensuring a high standard of service and learning outcomes for our students.

Key Responsibilities:

• Manage daily operations of the tuition center, ensuring smooth workflow and quality education standards.

• Lead and motivate a team of educators and administrative staff.

• Handle scheduling, enrolments, and student assessments effectively.

• Develop and maintain strong relationships with students and parents.

• Track and report center performance, aiming to meet set targets.

• Implement new programs or initiatives as per the center’s objectives.

Requirements:

• Minimum 2 years of experience in the education industry.

• Strong leadership, communication, and organizational skills.

• Ability to work effectively in a fast-paced environment.

• Excellent interpersonal skills to engage students, parents, and staff.

• Proficiency in administrative and operational tasks.

Compensation:

• Basic salary with attractive bonus and incentive structure based on performance.

How to Apply:

Submit your application through this platform.

Join us to make a positive impact in the lives of students and grow with TutorJohn!

Job Duties:

- Receive and welcome the visitors with a polite and cheerful disposition

- Register and enroll visitors facial recognition efficiently and accurately

- Provide efficient queue management and crowd control where needed

- Protect and maintain accurate and updated visitor records according to PDPA requirements

- Key management including issue, return and accounting for all keys on a daily basis

- Able to multitask and to work fast

- Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

- Monitor attendance and prepare report as needed.

- Comply and adhere to SOPs, policies, guidelines and processes

- Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

- To participate in digitisation exercises, organising files and documents as necessary.

Job Requirements:

- Min GCE "N" Level

- Experience in FrontDesk Customer Service work

- Able to learn quickly and adapt to changes.

- Good interpersonal and communication skills

- Good command of English (written and spoken).

- IT savvy and familiar with common software.

Interested candidates may apply to [email protected] (Reg ID: R1103695, EA License: 95C3650) for immediate processing

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage the full spectrum of sales order process, primarily for local optical shops and online business.
• Track local orders to ensure customer satisfaction and meet company objectives.
• Generate and receive necessary documents for sales orders from local optical shops and online customers, such as sales invoices and packing lists (if needed).
• File all required documents for local sales order .
• Liaise with warehouse personnel to ensure timely and complete fulfillment of local orders.
• Enter local orders into the ERP system and arrange prompt delivery to ensure customer satisfaction.
• Liaise with the warehouse and production planner to ensure the availability of goods for local orders and accurate stock replenishment for optical shops.
• Generate weekly / monthly sales reports for sales and promotion monitoring as required by the management.
• Work closely with the finance department to verify payments for local optical shop and online sales, and follow up on overdue payments from local customers with credit terms to avoid aging debtors.
• Serve as a backup for export shipments by performing simple tasks when the customer service colleague is out of the office.

Requirements:

• Minimum O levels or equivalent.
• Minimum 5 years' of experience in Customer Service.
• Knowledge required for export / import trade regulations; preparation of shipping documents.
• Strong communication skills, both verbal and written.
• Strong documentation preparation knowledge and skills.
• Proficient in MS office software application.
• Highly customer-focused.
• Results-oriented.
• Able to multi task.
• Meticulous attention to detail.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• To ensure timely service and customer’s satisfaction are met eg follow up on customers' enquires and quotations, processing orders, invoicing, prepare sales reports, liaise with customers and internal departments to ensure orders and delivery schedules are on time.

Requirements:

• Fresh degree holders are welcome to apply.
• Training will be provided.
• Proactive, independent, team player.
• Able to cope with fast pace environment.

Job Scope

• Player Support: Respond to player queries and concerns through various channels, such as email or ticketing systems. This includes troubleshooting technical issues, assisting with gameplay mechanics, and providing general support to ensure a positive player experience.
• Complaint Management: Handle player complaints in a timely and professional manner, demonstrating empathy while investigating issues and providing appropriate resolutions to ensure player satisfaction.
• Feedback Consolidation: Collect, organize, and analyse player feedback and suggestions. This involves categorizing feedback based on common themes, prioritizing feature requests, and relaying insights to relevant teams, such as development or marketing.
• Documentation and Reporting: Maintain detailed records of player interactions, feedback, and resolutions. Utilize this information to identify trends, evaluate the effectiveness of support efforts, and contribute to informed decision-making processes.

Requirements

• At least 1 year of experience in customer service, preferably in gaming or technology-related environments.
• A genuine interest in gaming and a desire to support the gaming community.
• Fluency in English and basic Mandarin for effective communication with regional customers.
• Ability to read and type in English, simplified Chinese and traditional Chinese is essential.
• Business understanding, logical thinking, communication, and teamwork skills.

Job Purpose

The Customer Services Officer plays a key role in supporting the club by delivering exceptional member services, ensuring efficient administrative processes, and maintaining a professional and welcoming front desk environment.

Key Responsibilities:

1. Member Support:

• Assist members with login issues and updating personal details.
• Process family memberships, including applications, reactivations, and terminations.
• Handle card replacements for lost or damaged cards, and coordinate door access updates with IT.
• Enroll and terminate members in Sports and Lifestyle sections.
• Update the Electronic Payment System (EPS) in the club’s membership database.

2. Administrative Duties:

• Prepare and issue letters for car decals, membership changes, introductions, and other member requirements.
• Manage returned mail, sweet orders, and monthly corporate stock reports for Finance.
• Maintain organized records for issued/replaced membership cards, family memberships, and other documents.

3. Communication Management:

• Respond promptly and professionally to member inquiries via email and WhatsApp.
• Document and escalate unresolved member complaints or issues to the appropriate department or manager.

4. Front Desk and Facility Management:

• Ensure the front desk is clean, organized, and welcoming to members and visitors.
• Greet members and visitors, assist with inquiries, and provide general information.
• Answer and direct incoming calls, take messages, and manage visitor logs.
• Report maintenance or cleanliness issues in public areas to the relevant departments.

5. Card and Document Management:

• Print membership cards for new and existing members.
• Prepare and distribute car decals and other necessary documents.

6. Event and Payment Support:

• Assist with member registrations for club events.
• Accept payments for membership renewals, replacement cards, or other services, if applicable.

7. Other Duties:

• Perform additional duties as assigned by the Membership Services Manager or Club Management.
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

Skills and Competencies:

• Strong organizational and multitasking abilities.
• Excellent communication skills and customer service orientation.
• Proficiency in managing administrative tasks and IT coordination.Undertake the club reception and clerical duties at the desk of our main entrance. The “face” of the club for all members and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make members and visitors feel comfortable and valued while on our premises.

Job Responsibilities

• Greet and welcome member & guests
• Attend to member’s enquiries and address to feedback and suggestion.
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Check, sort and forward emails
• Keep updated records and files
• Support Membership administration process
• Any other duties/projects as assigned by Supervisor and/or Management.

Qualifications and Education Requirements

• Proficient in English (oral and written)
• Knowledge of MS Office (especially Excel and Word) will be advantage
• Minimum “O” level qualifications

Required Skills

• Front desk/reception experiences preferred
• Good communication and people skills
• Customer service orientation

• Prepare and issue quotations for ACMV / HVAC service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Shipment booking, coordination and preparation of required documents.
• Monitor disposal of empty cylinder stocks and order replenishment as needed.
• NEA reporting as required.
• Update of General Waste Report.
• Data entry of collection note / disposal cylinder and preparation of reports & certificates accordingly.
• Monthly update on refrigerant price to customer and follow-up on new order or price feedback.
• Generate and issue purchase orders to vendors as required.
• Answer main line phone calls.

Responsibilities:

• Administer hangtag approvals according to brand certification and approval guidelines
• Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
• Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)
• Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
• Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
• Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
• Carry out and keep accurate records of customer information for verification and safeguard our brands
• Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
• Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
• Issue garment letters and challenge if observing violation of brand guidelines
• Educate customers application process of hangtag requests via of our system

Requirements:

• GCE ‘O’/N levels/ITE or equivalent
• Good communication skills in English
• High level of customer focus and professionalism
• Ability to work independently and communicate to all level effectively
• Good interpersonal skills

Compensation/Benefits

• We offer a competitive salary, including variable pay and excellent benefits package.

Job Description

• Provide dedicated support to assigned customers and overseas agents, handling all aspects of sales quotations, RFIs, RFQs, and inquiries related to air freight.
• Arrange air export bookings with airlines and co-loader agents, ensuring accurate and timely scheduling.
• Follow up with clients on shipment progress and updates, manage air export billing, verify invoices, and handle any rate discrepancies.
• Coordinate closely with customers, sales teams, and overseas agents, while liaising effectively with operations teams to ensure smooth shipment arrangements and meet client requirements.
• Proactively address client inquiries, provide solutions for logistics needs, and maintain high standards of customer satisfaction.

Job Description

• Strong skills in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work both independently and collaboratively with air operations and cross-functional teams. Self-motivated, with a team-oriented mindset and a willingness to learn.
• Flexibility to work overtime as needed to meet client and operational demands.
• A minimum requirement of a degree qualification is needed.

Talent Recruitment Pte.Ltd (License No: 24C2338)
Reg: R24123366
Mobile: +65 8168 8648
1 FULLERTON ROAD #02-01 ONE FULLERTON SINGAPORE 049213

Essential Duties and Responsibilities:

· Responsible for installation, commissioning, maintenance, and repair of current installed base of XRD & XRF for APAC.

· Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.

· Conform always to Malvern Panalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.

· Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.

· Provide Service Support and basic training after installation.

· General Service administration activities and report submission.

· Responsible for proper spare part handling per internal procedures.

Qualifications:

· Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education. Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.

· 2~3 of experience in maintaining analytical instruments or semiconductor equipment is preferred.

· Able to read circuit diagrams, technical manual in English.

· Excellent verbal and written communication and presentation skills with MS office proficiency.

· Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.

· Able to travel both domestically and internationally on short notice.