Location: Near MacPherson MRT Station
1. ROLE DESCRIPTION
Reporting to the Sales Manager, the Online Sales & Customer Service executive is respon..
Location: Near MacPherson MRT Station
1. ROLE DESCRIPTION
Reporting to the Sales Manager, the Online Sales & Customer Service executive is responsible for the weekly online orders. The role is to accelerate online operations, alleviate customer relation management support and e-commerce accounts. You will play a key role in shaping Dr.Bags digital presence, fostering customer retention and brand awareness throughout this journey.
Dr.Bags is committed to facilitating a high performance and multi-dimensional learning curve that creates a strong foundation for young professionals with the ambition to thrive in the luxury e-commerce service industry.
The ideal candidate is a customer-oriented, adaptable, and responsive individual well-fitted to communicate with high-end customers; he or she is able to multitask, prioritise and manage time effectively. As we continue to lead the luxury restoration industry in Singapore, we are looking for a candidate who appreciates superior craftsmanship, fashion and art.
2. SPECIFIC RESPONSIBILITIES
Have a complete understanding of Dr.Bags’ services so as to recommend and answer clients’ questions proficiently. Training will be provided
Under the supervision of the operations manager, support in day-to-day processing of service order which involves skilled checking, assessment and explanation of services for cleaning, colouring, protection coating and repair services for bags, accessories and footwear
Oversee daily and weekly deliverables to follow up on payments, service completion dates, and schedules in accordance with order workflow system
Communicate with customers through various channels, provide a seamless customer service experience to uphold client service excellence, and provide professional customer support
Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stock-taking exercises
Proactively acquire knowledge regarding luxury brand news, new services, new product information, customer feedback, and staff communication
Communicate customer issues with operations team, and devise ways of improving customer experience, including resolving problems and complaints
Simple packing, processing orders, forms, applications, and ad-hoc requests
3. COMPETENCIES
Develop effective communication, problem-solving skills and interpersonal skills to manage clients tactfully
Gain experience on online e-commerce dynamics and platforms for luxury service industry
To be able to learn and identify clients’ needs and issues, and discover what it takes to meet their needs in an online retail environment
Acquire database management skills
Develop ability to multitask, organise, prioritise, and manage time effectively
The incumbent is responsible for the sales activities, customer satisfaction and works with customers, suppliers and departments to achieve sale..
The incumbent is responsible for the sales activities, customer satisfaction and works with customers, suppliers and departments to achieve sales, profit, and key performance indicators (KPI) targets for the dedicated industry’s subcluster in alignment with company’s goals and objectives. The incumbent is also responsible for account receivable and performing sourcing activities.
In addition, incumbent is to position the company to be first stop in mind of all customers for electrical, control, lighting, safety, industrial solution and EV charging needs.
*Handle customer sales inquiries which include but not limited to:
quoting of selling price to meet product’s specifications and following up with official quotations if required.
advising on stock availability (e.g., using and checking with ERP system).
reviewing the quotes with customer to secure order.
*Process the orders received which include but not limited to:
acknowledge of customer orders.
issuances of sales orders (e.g., customer P.O numbers, pricing, etc).
raising purchasing request for items to be purchased.
advising customer on the estimated delivery dates.
making necessary arrangement for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labelling and bar-coding, etc).
processing and releasing invoices daily for all relevant sales orders (e.g., billing according to PO, accuracy of costs, billing address, customer P.O numbers, etc).
*Monitor and follow-up on outstanding order status and take necessary actions to fulfil customer orders:
Use ERP system to check delivery status for customers.
Work collaboratively with departments, liaise with suppliers and update customers timely.
Improve and sustain good customer relationship which include but not limited to:
performing customer visitation.
follow-up on customer’s inquiry.
*Resolve customer complaints and issues which involve:
handling issues related to product quality, late delivery, service levels, performance, wrong items, good return, etc.
escalating unsolved cases to the relevant stakeholders and departments.
ensuring that customer is satisfied before the case can be closed.
performing goods return collection (CR) processes before issuing of credit note (if needed) by accounts to ensure timely closing of sales orders and or purchase orders.
*Perform sourcing activities to meet customer requirements and project needs, which include but not limited to:
verifying customers’ requirements and needs.
requesting and comparing quotes from various suppliers.
issuance of purchasing requisition or purchase orders to vendors.
process the quotation for customer approval with supporting information and samples.
issuance of payments to suppliers/vendors.
*Participate in continual improvements and apply best practices for management of customer service functions.
Working Hours: 10am to 8pm, Monday to Sunday including public holidays, with 1 rest day per week and intervals (Work schedule will be within 44 hours ..
Working Hours: 10am to 8pm, Monday to Sunday including public holidays, with 1 rest day per week and intervals (Work schedule will be within 44 hours per week with shifts assigned on a roster basis by the reporting manager)
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.
Greeting the customer
1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home
2. Asking customer for their beverage of choice and serving them upon arrival
3. Managing large customer numbers during high traffic in the experience centre
4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system
5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.
Guiding the customer and optimizing their experience
6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom
7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience
8. Conducting quick showroom tours at slow traffic
9. Guiding customers to the relevant responsible Expert
10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre
Serving as a brand ambassador
11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come
The Host contributes to the team in the following ways
1. Making sure the customer journey starts smoothly
2. Capturing and transferring basic data to back office and Sales Experts
3. Maintaining an overview over the team and communicating needs and resources within the team
4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric
5. Searching actively for open tasks during low traffic in the showroom
6. Supporting reception in providing phone service
7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance
8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies
9. Support all customer experience facilities in the House of Progress as golf and racing simulator
Requirements
Formal Qualifications
1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.
Social skills
2. Customer and team-oriented
3. Highly service-oriented
4. Exceptionally helpful and caring towards others and understanding of their needs
5. Honest and authentic nature to instil trust in the customer
6. Very responsive and accommodating towards queries or requests of customers
7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.
Drive and autonomy
8. Highly self-motivated individual that is determined to follow-through on their tasks
9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.
10. A passion for the automotive industry and a commitment to support other team members during low traffic periods
11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data
Specific qualities
12. Embody the values of the Company’s brand with the right attitude and competence
Additional Requirements
13. Ability to work evening hours, weekends and holidays
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels ..
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels and to deliver pleasant Customer Experiences
Follow-up on all outstanding incidents/cases
Logged all calls reported into the case management system
Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
Minimum 1 year of call center experience
ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm
Role - Customer Service Officer (Call Center)
Work Location - Science Park
Contract Period - 1 year
Key Accountabilities
Achievement of a good B..
Role - Customer Service Officer (Call Center)
Work Location - Science Park
Contract Period - 1 year
Key Accountabilities
Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
Achievement and maintenance of customer satisfaction
Job Responsibilities & Duties
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer Experiences
Follow-up on all outstanding incidents/cases
Logged all calls reported into the case management system.
Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
The following would depend on the experience of the candidate and on need basis:
Generates management reports.
Provides assistance and guidance to junior colleagues.
Perform other duties as assigned
Minimum Qualification:
Diploma in IT or Business or related discipline
Minimum Years/Type of Experience:
Minimum 1 year of call center experience
Having good communication skills (speaking and writing)
Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
Working Hours
Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)
staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am –2 pm
Remarks
Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
Job Description:
Generate sales quotations as requested by customers or the sales team.
Process orders in the system and follow up with customers..
Job Description:
Generate sales quotations as requested by customers or the sales team.
Process orders in the system and follow up with customers regarding delivery timelines, including managing system project orders, placing purchase orders with suppliers, and overseeing logistics matters.
Release shipments for picking and packing, coordinating with freight forwarders for pickups.
Assist Field Service with service orders and billing.
Address quality complaints between customers and the source plant.
Update lead times for equipment parts.
Monitor and follow up on incoming shipments (including equipment parts) for system projects.
Perform ad-hoc administrative tasks as assigned.
Job Requirements:
Minimum GCE 'A' Level or a Diploma qualification.
Proficiency in MS Office applications (e.g., Excel).
Familiarity with SAP is preferred.
Experience working with international customers.
Strong organizational and communication skills.
Ability to handle multiple tasks in a fast-paced environment.
Knowledge of logistics, order management, and quality control processes.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greet..
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
Assisting passengers with special needs or providing customer service in exclusive premier lounges at Changi Airport.
Being responsible for buffet table presentations.
Handle meet/greet services at the reception area and perform basic computerized transactions.
Requirements:
Pleasant with a cheerful disposition and good interpersonal skills
Dynamic individual with service aptitude and willingness to go the extra mile
Proficient in English and a second language for effective communication with international passengers
Interested candidates kindly email your updated resume to [email protected]
Applicants who possess relevant experience for the above responsibilities are most welcome to apply.
If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.**
Megan Chan Xin Yi
Registration Number: R24123277
EA License No: 06C2859 (MCI Career Services Pte Ltd)
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we i..
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
Job responsibilities
Acquire a strong working knowledge of the organisation’s programmes, services and processes.
Ability to deliver a professional and high-quality service experience in a customer-facing role.
Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
Support cross selling activities to existing customers.
Develop professional rapport with customers and build brand loyalty.
Ensure that queue management is being practiced at the front desk.
Assist with crowd management during the peak periods.
To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
Keep ahead of industry’s developments and apply best practices to areas of improvement
Perform any other duties and responsibilities as and when assigned by Management.
Snapshots of our ideal candidate
Possesses at least a Diploma.
Required to work shift hours and on weekends (3 weekdays and 2 weekends).
Strong proficiency in written and spoken English.
Being effectively bilingual would be a strong advantage.
Candidates who have worked in the hospitality industry are most preferred.
Able to work in a fast-paced environment.
Possesses emotional maturity and passion for customer service.
Familiar with CRM systems and practices.
Good team player, possesses the ability to work with minimal supervision.
Positive, extroverted and outgoing personality.
Well-groomed with a professional disposition.
Expect the best for the best
An attractive remuneration package
Attractive staff benefits and perks
Company-wide welfare and employee engagement initiatives
Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school oper..
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school operations and any ad-hoc duties as assigned
Comfortable work in weekdays evenings, weekends and Public Holidays.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Perform daily order processing from customers' requests (from quotation to processing orders)
Coordinator with outbound processing to Schedule, Liaise Internally, Manage and Resolve with any matters with customers' finished goods
Coordinate with the various department to ensure smooth operation (required face to face communicate with the production staffs)
Handle customers face to face regarding ordering or outbound matters.
Beneficial to have basic accounting knowledge for processing of payment etc.
Perform any administration duties assigned when required
Responding to incoming email, phone, mobile platform enquiries
Be responsible for all correspondences, filing, photocopying, recording, documentation
Attending team meeting and sharing best practice with colleagues
Prefer to have candidates with experiences working in Singapore
Requirements:
Minimum GCE 'N'/'O' level with related working experiences
Applicant with either similar job duties will have advantages
Comfortable to work in different multicultural team
Possess positive working attitude and willingness to learn
Possess good communication skills (both written and oral) and interpersonal skills as required to handle customers enquiries daily
Ability to maintain confidentiality
Able to accept job flexibility and willingness to learn new duties
Ability to start work with short notice preferred
Applicants must be willing to work in Changi (Preferably for applicants to stay in East area)
5.5days work week with alternate Saturday
Mon - Fri (8am to 5.30pm); Alternate Sat (8am to 4pm)
For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.
Receive and welcome the visitors with a polite and cheerful disposition
Register and enroll visitors facial recognition efficiently and accuratel..
Receive and welcome the visitors with a polite and cheerful disposition
Register and enroll visitors facial recognition efficiently and accurately
Provide efficient queue management and crowd control where needed
Protect and maintain accurate and updated visitor records according to PDPA requirements
Key management including issue, return and accounting for all keys on a daily basis
Able to multitask and to work fast
Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
Monitor attendance and prepare report as needed.
Comply and adhere to SOPs, policies, guidelines and processes
Flexibility to change roster should there be a need to.
Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
To participate in digitisation exercises, organising files and documents as necessary
Track record for excellent Customer Service
Able to learn quickly and adapt to changes.
Good interpersonal and communication skills
Good command of English (written and spoken).
IT savvy and familiar with common software.
WSQ certification in customer service is an advantage
Time and Work Location - 9.30am to 7pm at Depot Road
About Us:
We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a ..
About Us:
We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now seeking a talented individual to join us as a Customer Service and Administrative Supervisor.
Job Description:
As the Customer Service and Administrative Supervisor, you will play a key role in maintaining smooth day-to-day operations while ensuring excellent service to our students and their parents. You will oversee customer service interactions, ensuring all inquiries are handled professionally and efficiently, while also managing administrative tasks that support the organization.
Key Responsibilities:
- Serve as the main point of contact for parents and students, delivering exceptional customer service.
- Address customer concerns, resolve issues, and manage inquiries with care and professionalism.
- Perform administrative duties such as scheduling, coordinating appointments, and maintaining records.
- Collaborate with the team to streamline workflows and improve overall service quality.
- Support the center’s operations by ensuring all processes run smoothly and efficiently.
- Maintain communication in both English and Chinese for parents and team members.
Job Requirements:
- Proven experience in customer service and administrative roles.
- Excellent communication, organizational, and multitasking skills.
- Patience, empathy, and a passion for working with children.
- Strong interest in education, with a preference for candidates with related knowledge or experience.
- Ability to speak and write fluently in both English and Chinese.
- A collaborative team player with a positive attitude and willingness to help others.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement in the education sector.
- Free Chinese language tutoring for your children.
- An engaging and supportive work environment with friendly colleagues.
Join Us:
If you are enthusiastic about education and want to contribute to shaping the future of students while developing your career, we welcome you to apply! This is an exciting opportunity to be part of a passionate team and make a meaningful difference.
How to Apply:
Send your resume and cover letter to [Insert contact details]. We look forward to meeting you and working together to create a brighter future!
Responsibilities:
• Provide excellent customer service through personalized conversations
• Communicating in a friendly disposition regardless int..
Responsibilities:
• Provide excellent customer service through personalized conversations
• Communicating in a friendly disposition regardless internally or externally.
• Ensure all calls, chats, emails are handled promptly & professionally.
• Respond to inquiry, feedback and provide resolution in accordance with the company service standards
• Perform data entries and quality checks on bookings for future arriving guests
• Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently
• Liaison between various business units on satisfying guests requests
• Determine guests’ needs and quote the appropriate rate as per requirements on all products and services
• Know the pricing, packages, and convert opportunities into sales
• Ensure compliance with all company policies and procedures and regulatory requirements.
• Excellent time management, attention to detail, and perform ad-hoc duties when assigned
• Perform other ad-hoc assignment and project as and when necessary
Requirements:
• Customer Service Experience with Good Communication Skills
• Able to work on weekends and public holidays (On rostering)
• Responsible and Accountable, and able to Work as a Team
• Good Enthusiasm and Willingness to Learn
• Dynamic, Independent, Reliable, and Flexible Approach
• Able to offer Solutions to Daily Issues, and handle Office Administration
• Possess good working attitude and have a strong sense of responsibilit
• Good Knowledge of MS Office and Web Chats will be an Advantage
** Luxury Tours & Travel partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.
5 Working Days
8am - 5pm
Up to $3200 + VB
Tampines [Company transport provided]
Job Description:
Focus on order processing, order f..
5 Working Days
8am - 5pm
Up to $3200 + VB
Tampines [Company transport provided]
Job Description:
Focus on order processing, order fulfillment till delivery in promptly and accurately manner (3PL).
Acknowledge customers’ email on queries/feedback/order placement within one working day.
Follow up with customers to ensure high level satisfaction and determining future requirements.
Ensure that customer’s complaints/feedback are well investigated, resolved, and escalating the complaints/ feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
Ensure the availability of certificate of analysis/compliance, applying inspection status.
Prepare, generate and disseminate customer’s reports on timely and accurately manner.
Collecting and sustaining sales data and database of customer contacts.
Maintain good filing and retrieval system to ensure easy access of work documents, when needed
Requirements:
Minimum Diploma holder
At least 2 - 3 years of relevant experiences
Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.
Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, tak..
Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment controls, coordination with production staff.
• Management of the Staff in Service Department
• Development and management of our service customer base
• Management of debt collection for service department customers
• Assist the General Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.
• Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products.
• Responsibility for the prompt preparation of quotations for the supply / repair / installation of products as requested by potential customers.
• Accurately inform service clients about the schedule of their service request and the coordination between the service crews and customer for the timely and cost-effective supply of service and products ordered by the customer.
• Assist in the overall Occupational Health and Safety of employees and sub-contractors.
• Responsibility for the overall quality standards for the service work carried out.
• Work effectively with the Directors, the General Manager and the Senior Managers of the affiliated companies to meet the common objectives of the respective business units and to explore opportunities that may strengthen the growth of the Company.
• Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client. • Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business.
• Responsibility for the preparation of paperwork to initiate the raising of invoices relating to product being serviced and to ensure processing and mailing prior to the end of the month in which product was serviced.
• Advise the Directors of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident, industrial dispute, criminal or civil action alike) that may involve the company or its insurers incurring some form of liability or may reasonably be of interest to the Directors of the Company.
• Comply with Company policies from time to time.
Skills & Experience:
• Excellent knowledge of company products to service customer requirements
• Able to competently use a computer including the Microsoft office suite.
• Time management and working to deadlines
• Effective communication and building effective relationships
• Well-developed organizational skills and ability to coordinate paperwork/reporting requirements
• Efficient problem solving and Assertive with a positive attitude
Service Manager Responsibilities:
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team me..
Service Manager Responsibilities:
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
Setting up and maintaining a service desk and evaluating its efficiency.
Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Maintaining strong relationships with manufacturers, dealers, and sales representatives.
Helping to train new employees in company procedures.
Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
Service Manager Requirements:
A bachelor's degree in business, administration, or related field.
Previous sales and management experience may be advantageous.
Strong industry knowledge.
Excellent leadership, communication, sales, and customer service skills.
Computer literacy and good organizational skills.
Strong creative thinking and problem-solving skills.
The ability to work under pressure and handle stress.
- Maintaining of Front of House cleanliness
- Preparation of drinks
- Managing inventories
- Ensuring adequate stock level for drinks and desserts
- ..
- Maintaining of Front of House cleanliness
- Preparation of drinks
- Managing inventories
- Ensuring adequate stock level for drinks and desserts
- Customer service management
- Managing service staff including recruitment and training
- Creating and maintaining SOPs for Front of House processes
Zenith Infotech is an IT Recruitment Company in Singapore for the last 27 years. We are looking for a suitable candidate for the position of Customer ..
Zenith Infotech is an IT Recruitment Company in Singapore for the last 27 years. We are looking for a suitable candidate for the position of Customer Service - Call Centre.
lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public.
Industry: Logistics