• Junior Service Technician (Water Filters and Water Purifier)
• Salary: $1,800 - $2,400 (depending on experience)
• Working hours : 5 days work weeks (Mon-Fri) 9am -6pm
• Office location: near Redhill MRT

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Scope:

• Assist in the installation, testing, and commissioning of equipment or systems.
• Perform service maintenance, repairs, inspections and basic troubleshooting
• Support the senior technician in diagnosing and repairing equipment malfunctions.
• Provide basic technical support and respond to client inquiries when required.
• Manage tools and materials responsibly, ensuring proper storage and inventory.

Requirements:

• Basic understanding of technical systems and tools
• Physically fit to perform hands-on tasks and comfortable working in various environments
• Training provided

We are seeking for a Customer Experience Manager to boost our CX initiatives, shaping the experience and overall satisfaction for our clients. Work with stakeholders, develop processes, and improve service delivery. If you're passionate about creating great experiences, join us!

Job Responsibilities:

CX Initiatives

• Liaise with relevant stakeholders on a series of CX improvement initiatives and subsequent deployments across various touchpoints
• Develop processes for CX implementation e.g. metrics reporting, service principles implementation
• Assist with the development and implementation of new and/or improved service delivery channels/ initiatives
• Assist in distilling learnings from the various insights reports and prototyping projects for the development of CX strategy, vision, framework and service principles
• Assist to track performance trends and monitor effectiveness of various CX-related interventions, monitor service level standards and to highlight areas that require resolutions (both in the short-term and long-term)
• Assist in tracking the implementation of the CX roadmap and propose areas that may require revisions

CX Training/ Recognition

• Work with internal stakeholders on the planning of the different types of CX training/ learning for various groups of staff, leaders and vendors
• Assist in the curriculum development of the different types of training programmes for staff, vendors and partners
• Perform periodic reviews of the training contents for the various types of training and assist to recommend revisions wherever necessary
• Monitor and identify best practices for internal learnings on CX and plan learning sessions to cross-share best practices
• Assist in establishing and monitoring of rewards and recognition programmes for CX efforts and achievements

CX Data-Driven Initiatives

• Work with IT Team on the integration of CX-related data sources and development of the dashboards for CX metrics monitoring by management and staff
• Coordinate and consolidate reports of customer experience across various touchpoints, and service metrics from omnichannel data points
• Conduct regular review of metrics to ensure they are relevant as business operations evolve, and metrics are captured at key `Moments of Truth’ for identified customer segments
• Track performance trends and monitor effectiveness of various interventions, monitor service level standards, and promptly highlight areas that require resolution

CX Forums, Administrative Duties & Others

• Plan, coordinate and organise meetings with internal stakeholders on CX discussions
• Work closely with Business Development to ensure consistent positive brand experience across various touchpoints
• Organise client appreciation events to engage and foster stronger relationship with Client
• Perform administrative duties e.g. procurement, budget utilisation tracking, logistics arrangements, finance related processing
• Assist and support in any other CXSE initiatives, when needed

Job Qualifications:

• At least a Degree in Business Administration or in a related field with minimum three (3) years of experience in Contact Centre industry
• Experience in customer experience related projects or service journey mapping or data analysis work would be an added advantage
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

Benefits:

• Basic Salary up to $2,100 with yearly increment based on performance.
• $100 monthly transport allowance
• $5 Meal Allowance per working day
• Night shift allowance of up to $400 per month
• Medical and Dental Benefits
• Company transport provided
• Birthday Ang Pao
• Career Advancement Opportunities

Job Description and Qualification:

This is a full time role for a Service Crew (Karaoke) located in Islandwide. Our client is Singapore's largest and first themed karaoke chain. This position includes handling phone reservations and inquiries, greeting and directing guests to their rooms, and managing orders for food and beverages. The position also requires basic technical support, such as checking microphones and karaoke systems, while maintaining a clean and safe environment. The ideal candidate should be able to work independently, communicate effectively with the team and management, and maintain a neat appearance. Additionally, they should be comfortable handling alcoholic beverages and be ready to take on other duties as assigned by their supervisor.

Qualifications:

• Entry level are welcome
• Training will be provided

Marine Service Engineer

Office location : Boon Lay
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Conduct periodic inspections, repair, service and maintenance of marine equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support.

With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.

Fitch Solutions provides data, research and analytics that help clients excel at managing their credit risk, offer deep insight into the debt investment market, and provide comprehensive intelligence about the macroeconomic environment. All available on our platform, Fitch Connect, designed and built using our credit, macro and industry expertise to help you make more informed decisions.

Customer Success Manager

Fitch Solutions is currently seeking a Customer Success Manager based out of our Singapore office.

The prospective candidate will become part of our fast-paced Customer Success team, a group of dedicated professionals focused on fostering strong relationships with clients and ensuring their success with our products and services. The primary goal of the team is to drive product and platform adoption, ensuring an exceptional customer experience that ultimately results in renewals, customer advocacy, and business opportunities.

Our global team is based out in London, Frankfurt, Poland, New York, Dubai, Tokyo, Hong Kong and Singapore.

What We Offer:

• Fitch is a strong global brand with great name recognition
• Dynamic, collaborative and supportive environment
• Exposure to a diverse portfolio of clients and industries
• Access to internal and external training to acquire new skills and knowledge

We’ll Count on You To:

• Work with new and existing Fitch Solutions customers to provide onboarding and ongoing education to drive value and success with their use of the web platforms
• Collaborate with sales and marketing colleagues to develop and deliver appropriate customer engagement and retention strategies
• Develop strong long-lasting relationships with your book and proactively manage ‘at risk’ clients in conjunction with sales
• Identify opportunities for upselling and cross-selling additional products to existing customers
• Create and implement customer success plans, tailoring strategies to align with individual customer objectives and drive long-term success
• Identify and collect customer insight and feedback that can support and drive product enhancement
• Maintain accurate client records and ensure meeting notes, takeaways, market intelligence and feedback are entered on the CRM platform
• Ensure you are up to date with the product features and enhancements and be able to translate to a number of customer use cases
• Actively participate in Fitch Solutions events and conferences where required
• Participate to internal projects if and when required
• Travel required to meet clients

What You Need to Have:

• Excellent organisational and time management skills, including ability to prioritise and work under tight deadlines
• Demonstrated ability to understand customer needs and navigate complex customer organizations
• Ability to work effectively as a team player
• Thrive in a fast-paced environment where you can multitask and deal with change
• Be a fast learner and self-motivated
• Strong English communication and written skills; proficiency in Mandarin is a plus

What Would Make You Stand Out:

• Be resourceful and creative when approaching problem solving
• Adaptable and open to change
• Self-starter who can work well both independently and as part of a team environment

Please apply directly from https://careers.fitch.group/job/Singapore-Customer-Success-Manager%2C-Singapore/1106549601/

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Job Summary

The Asst/Manager, Customer Service and Admin is responsible for achieving the highest level of Customer Service to both internal and external customers, and to provide Administration and Human Resource support to the team.

Responsible for processing order information in a timely manner, system entries, proper

coordination and communication with customers and internal Operations / Transport team, and conducts internal trainings and relevant administrative support.

Job Requirements/Responsibilities:

Customer Service Management

• To establish the Customer Service and Administrative function, including developing and leading a team of executives
• To establish the Standard Operating Procedure (SOP) and Work Instructions (WI) for the Customer Service and Administrative function
• To develop customer satisfaction goals and communicate with department regularly.
• To supervise day-to-day operations in the Customer Service department.
• To record and analyse customer needs and problem, and to provide timely feedback to improve customer satisfaction, optimise customer service quality in all aspect.
• To handle internal and external customers’ enquiry and orders through automated system or manual channels
• To work closely with operations / transport team to ensure enquiries and orders are closed on time.
• To manage feedback and provide proper solutions within the service level, ensure proper follow up and resolution.
• Continuously seek improvement to enhance teams’ performance and work efficiency.
• Review and update customer service procedures, policies, and standards
• Administrative Support

Administrative Support

• Work with the corporate shared services counterparts
• Assist to assess training needs, design, and establish training matrix and training plan.
• Assist to provide or arrange for required training when necessary.
• Assist to arrange for administrative support to HR function such as job advertisement, reviewing resumes and liaising with hiring managers for interview arrangement. Job Description: Assistant Manager, Customer Service and Admin Department: Operations Reports To: Assistant Manager Operations
• Assist to provide office and administrative support, including preparation of Management and Procurement Papers
• Other duties as directed from time to time

Requirements:

• Degree / Diploma in Supply Chain / Logistics / Business related discipline
• Work experience in Customer Service or Operational background would be advantage
• At least 3 - 5 years of relevant working experience in logistics industry, preferably in a healthcare or medical related environment
• Self-starter who is able to work in a fast-paced environment, meet tight deadlines with high level of accuracy.
• Possess positive working attitude with initiatives, good team player.
• Strong linguistics in English and another native language or dialect
• Effective multi-tasking and time management skills
• Strong knowledge and skills in MS Office such as Word, Excel and PPT, preferably VISIO
• Experience in using Warehouse Management Software and Transport Management Software

Additional Notes:

Working Location: 4 Pandan Avenue

Working hours: Monday - Thursday 8,30am - 6.00pm

Friday 8.30am - 5.30pm

We are looking for experienced professionals to join our team as Service Manager and Project Manager in the ICT Solutions domain. These roles will focus on driving customer satisfaction, managing service delivery, and ensuring the successful execution of projects

Responsibilities

• Understand customer requirements and challenges, explore and expand business opportunities, and design service solutions tailored to meet customer needs
• Develop and execute project strategies, including bidding, negotiation, risk management, and delivery plans, ensuring successful contract fulfilment and deliverability
• Oversee maintenance projects, including planning, execution, team management, and ensuring network stability in alignment with regional assurance strategies
• Act as a primary point of contact for customers, handling escalations, coordinating resources during incidents, and driving resolution to ensure high customer satisfaction
• Build high-performance service teams by aligning with customer strategies and fostering collaboration with internal and external stakeholders
• Approve and manage network change plans, monitor their implementation, and ensure results meet quality and compliance standards
• Communicate with key customer stakeholders, including senior executives, to present service value and enhance brand reputation
• Ensure timely revenue recognition and efficient resource utilization while meeting the business and operational targets of service and maintenance projects

Requirements

• Bachelor’s degree in Computer Science, Telecommunications, Business Administration, or related fields, with a strong focus on ICT technologies
• Minimum of 5 years’ experience in service delivery or project management within the ICT industry
• Certification in project management (e.g., PMP) is advantageous
• Exceptional interpersonal and communication skills, with experience in mid-to-senior-level customer engagement
• Availability to work flexible hours, including night shifts and on-call duties, as required by project demands

Interested candidates, who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Advisor
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.  

• Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.
• Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.
• Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.
• Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.
• Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.
• Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.
• Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred.
• Proficiency in Dealership Management Systems and diagnostic tools.
• Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience.
• Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience
• Ability for a 5.5 day work week

Job Description

・Ensure the highest level of member experience with your personal finesse and proactiveness.

・Highlight specials and provide menu recommendations, take orders, and attend to special requests.

・Engage with members, guests, and the team.

・Set up tables and side stations and deliver the highest level of service and attentiveness to our guests.

・Basic Housekeeping

Requirements

・1 years of relevant work experience

・Passionate about hospitality

・Reliable and good team player with an engaging personality

・Basic knowledge of wine, spirits, cocktails is preferable but not essential

Our client, a leading company in Singapore, is expanding. They value self-development, career progress and most importantly a healthy working culture. Join them in this exciting journey as a:

Service Engineer

Job description

1. Perform the maintenance service in a proper and correct manner as stated on the checklist

2. Attend emergency breakdown service as instructed by the team leader

3. Carry out testing & commissioning for A&A work and run the small size of project

4. Provide technical support to the Application Team

5. Co-ordinate with the Project and Application departments and provide necessary support when required by the Team Leader

6. Support the systems testing related activities with the Project and Application Teams

7. Liaise with sub-contractor to perform site survey for A&A work and to provide detailed information on equipment quantity and method for the installation to the relevant parties for preparation of quotation

8. Deliver good standard of workmanship and ensure accurate quantity and quality of the equipment to be installed at site

9. Conduct in-house training when is required

10. Perform standby duty and other ad hoc duties as assigned

Key Requirements

• Diploma/ Degree in Mechanical/Electrical/Electronic Engineering
• 2 years’ experience in security systems
• Strong knowledge in network and security systems, able to troubleshoot and rectify the network and systems related issues.

Remuneration:

• $2,500.00 - $3,600.00 per month

Work Arrangements:

• Work Location: In person

Please submit your updated and comprehensive CV to: [email protected] for a P&C discussion. Your CV should be updated and in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date.

For quicker processing, please indicate the position applied for on the subject header. We regret to inform that only shortlisted candidates will be notified. However, if you are not selected, we will explore other positions for you, in the near future. All applications will be treated with the strictest confidence.

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provides challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find a strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Our client advocates fair employment practices, recruits talents based on merit and fit with their corporate values and complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. They are committed to achieving diversity and creating an inclusive working environment. They welcome all applications irrespective of social and cultural background, race, gender, age, religious belief or nationality.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Grace HR Solutions will be collected, used and disclosed by or on behalf of Grace HR Solutions to determine or investigate your suitability, eligibility or qualifications for employment with Grace HR Solutions and/or its clients and manage your application for employment with Grace HR Solutions and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

ANDY LUCAS | CEI No: R24123824 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A

Company Overview

Grace HR Solutions is a boutique professional recruitment consultancy involved in the recruitment of permanent, contract, and temporary positions. We are fully committed to achieving excellence in every assignment through leveraging our vast candidate pool, industry connections, and strategic insights. As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services. We strive to be efficient and effective in matching the right candidate to the right job. Reach out to us to discover even more about how we can help you with all your staffing needs or your own career

Job Type: Full-time

Pay: $2,500.00 - $3,600.00 per month

Schedule:

• Monday to Friday

Location:

• Singapore (Preferred)

Work Location: In person

Location: Jurong East

Working hours: Mon-Fri 9am – 6pm / Alternate Sat 9am – 1pm

Job Scope

• Liaise with clients and vendors to process and execute jobs
• Documentation and invoicing
• Other ad hoc duties assigned

Requirements

• Minimum GCE A level/ Nitec/ Diploma in any field
• No experience needed, training provided!!

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Manage distributor relationships, including procurement and customer service support.
• Provide excellent customer support to corporate clients, overseeing their orders and requests from start to finish.
• Respond promptly to customer inquiries, including quotations, service support, and documentation.
• Prepare and deliver quotations to customers in a timely manner.
• Compile and submit required documents through customers' management systems.
• Proactively update customers on order statuses and shipping schedules.
• Maintain accurate spare parts price lists for customers.
• Coordinate with customers, freight forwarders, and internal teams to ensure timely order fulfillment and shipment execution.
• Prepare and submit necessary documentation for customer customs queries.
• Collaborate closely with internal teams to resolve customer issues and implement solutions.

Requirements:

• At least 3 years of relevant experience, preferably in distribution handling, logistics, manufacutring, or electronic industry.
• Previous experience in a customer service role, order processing.
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

• Excellent grooming with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile
• Proficient in English and a second language for effective communication with international passengers
• Able to work rotating shifts, weekends and public holidays
• Joining Bonus of up to S$5000.

Candidates with relevant experience may be considered for senior positions.

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

• Responsible for taking orders and serving food and beverages to guests
• Polite, friendly and well grown
• Verifying the identification and age of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• Work with kitchen staffs to resolve any complaints and process customer payments

Responsibilities

• Greet and meet every customers in the most friendly manner
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement, monitor customers waiting time, look out for body language etc.
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation.

Requirements

• Minimum O Levels
• Able to work under pressure and fast-pace environment
• Minimum 2 years in Customer Service industry / Call Centre support
• Good Customer Service skill and Communication skill
• Basic (OT payable) + 1 month AWS, 2 positions available
• 2 working hours:
• 1) 5.25 days (Alter Saturday), Monday Friday : 7.45am 5.15pm , Alternate Saturday: 8.00am 11.00am
• 2) 5 days work week (shift on schedule), 1st shift ( 8.00am 17.30pm), 2nd shift (9.30am 7.00pm)
• Job Reference: L859X46V

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Contract period is from 02 Jan 2025 -30 Jun 2025

Salary range: Up to $3.6K (Max)

Sci park

Responsibility

- Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.

- Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.

- Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.

- Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to Thermo Fisher.

- Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.

- Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.

- Maintains professionalism in working relationships with team, customers and others within the company.

- Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.

-Ad-hoc tasks/duties assigned by Superior

How to Apply: Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence Number: 99C4599 Personnel EA License: R1331820

Our client is from Aviation Industry. They are looking for a Customer Support Specialist to assist their team for the next phase of their business. They are located in the East - easily accessible.

Job Responsibilities:

• Review and process customer purchase orders using ERP (Cardex) and manage portal entries
• Research and resolve order issues, prioritizing based on urgency and ship dates
• Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
• Monitor open orders and expedite high-priority or complex shipments
• Coordinate critical shipments to meet deadlines through cross-functional teamwork
• Handle customer claims, returns, and credit/rebill processes
• Support Accounts Receivable in resolving payment-related issues
• Track part usage/demand for existing contracts and collaborate on pipeline management
• Analyze root causes of order issues and recommend corrective actions
• Maintain accurate records and reports for order and customer issue resolution
• Assist in continuous process improvement efforts within the team
• Perform other duties as assigned to support business operations

Job Requirements:

• 2-4 years of experience in Program Management, Customer Support, or warehouse operations
• Proficient in MS Office (Excel, Word, PowerPoint)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Pay: Up to $2000 + $120 Transport Allowance + $66 (Flexible Benefit Allowance) + eMedical Card (cover spouse + children under 18) + AWS + 2.0 VB (Average payout for last 2 years)

Location: Islandwide, candidate will be placed under relief pool and will be required to roster at far end location if necessary

Working hours: Shift work depends on roster and location allocated, required to work on weekends

• There will be split shifts roster (3.15 hours break time)
• Earliest start at 7.45am, latest shift end at 11pm
• Work 4 days rest 1 day, work 4 days rest 2 days, work 3 days rest 1 days and so on

Responsibilities

• Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges
• Assisting in top up, card refunds or card claims
• Assist with dispatch duties to the different stations when required

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level
• Customer service mindset
• Good communication skills and pleasant disposition
• Must be comfortable with handling large amount of cash
• Willing to work rotating shifts, weekends and Public Holidays
• Mandarin speaking preferred

EA Personnel Name: Chong Yeoh Choo

EA Personnel No: R1437462

EA License No: 21C0845

[Job ID: 662615]

Responsibilities:

• Process quotations, purchase orders, and sales orders.
• Oversee Customer Consignment Programs.
• Ensure on-time deliveries for both internal and external customers by collaborating closely with customers, vendors, and engineers to meet requirements.
• Maintain and monitor stock inventory and manage stock movement.
• Update customer price books.
• Maintain an organized filing system for documentation.
• Respond to inquiries from customers and business partners.

Requirements:

• Minimum of 1 year of relevant work experience.
• Experience with Oracle or SAP systems is a plus.
• Capable of working independently with minimal supervision.
• Must be available for monthly rotating weekend and public holiday standby.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

Job Responsibilities

• Observe department’s standard operating procedures.
• To work towards the company mission and vision, to meet customer satisfaction and exceed expectations each and every time for return patronage.
• Provide general secretarial support to the clients.
• Deal with enquiries via walk-ins, calls and email.
• Ensure a smooth running of the Centre and its day-to-day operations.
• Assist in coordinating department events and organize team building events for the team.
• Perform cashiering duties.
• Update Centre’s daily and monthly revenue.
• To be cross trained and to be competent at the cross trained location and adhere to the immediate manager’s deployment arrangement.
• To liaise with relevant Finance department, exhibitors, vendors and/or other stakeholders to ensure that the payment process adheres to the standard operating procedures and that payment for each service(s) request is received.
• To ensure that payment collected at the end of each shift is submitted to the Team Member bank.
• To attend operation meetings.
• To be present on site during the setup of events, ensuring that all services requested are delivered on time and/or be of assistance for any onsite challenges.
• To attend to the exhibition service counter (for when Marina Bay Sands is the appointed contractor service vendor).
• To follow up with exhibitor(s), vendor(s) and/or other relevant stakeholders with their feedback on the service experience(s) encountered with service centre.
• To work together with the Information Technology team and the Retail Mall management in replying ICT services enquiry(s) from retailers and coordinating to ensure service(s) delivery.
• To keep track on the service requirements of the retailers to support the accurate monthly billing.
• To provide assistance to Guest Service Agent in performing guest service agent duties over MICE Service Centre counter.

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Jurong East
• Working Hours: 5.25 days (Monday to Friday 9 AM - 6 PM, Alternate Saturdays half day)
• Salary Package: Basic Salary up to $3,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Work closely with customs brokers to help clear goods through customs, providing necessary documentation and information as needed.
• Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
• Resolve any issues that arise during the shipping process in a timely and effective manner.
• Prepare reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Experience in Shipping/Logistics within the freight forwarding industry is preferred.
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Ability to problem-solve and provide timely resolution to customer issues.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68609 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Provide coaching and training to the team members
• Conduct regular transaction monitoring and call reviews
• Ensure that training and development plans are in place
• Manage fair and consistent application of performance management and disciplinary measures
• Work across departments to improve business processes and enhance efficiency
• Deliver operational results
• Generate reports to clients
• Prepare monthly business review
• Other ad hoc duties as assigned

Requirements:

• Minimum 2 year(s) of relevant experience supervisory role, preferably in a contact centre or customer service environment
• Tech savvy and has good knowledge of Microsoft Office
• Possess good interpersonal and communication skills, creativity and problem-solving skills
• Able to motivate team to achieve business targets
• Good leadership and people management skills

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [email protected]

Job Description

• Industry/ Organization Type: F&B Manufacturing
• Position Title: Operations Manager / Store Manager (Korean BBQ)
• Working Location: Orchard
• Working Hours: 6 days (Monday – Friday, 9 AM – 6 PM)
• Salary Package: Basic Salary up to $7,000 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee the day-to-day operations of the restaurant, ensuring efficiency and compliance with company policies and industry regulations.
• Monitor all aspects of the dining experience, from seating and table service to food preparation in the kitchen.
• Collaborate with chefs to update recipes, menu items, and presentations based on customer preferences and seasonal ingredients.
• Monitor guest feedback, address complaints promptly, and work to consistently improve customer satisfaction.
• Maintain optimal stock levels for food ingredients, beverages, and other consumables.
• Manage and oversee the restaurant's budget, including labor costs, food costs, and other operational expenses.
• Ensure that all health, safety, and hygiene regulations are strictly adhered to.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma/Degree in Business Administration or a related field
• Has around 5 years of experience in restaurant management, prior work experience in Korean BBQ concepts is an added advantage
• Strong leadership and management skills with the ability to motivate and guide a diverse team

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #69986 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

JOB SUMMARY

• This role could be based in Singapore or India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• Support the development and implementation of a HR investigations framework to investigate employment related concerns and Non-Financial Misconduct (NFM) matters, such as grievances, allegations of unfair treatment, bullying, harassment, discrimination and victimisation (HR investigations).
• Support the development and implementation of policies, procedures and process documents to ensure the integrity and effectiveness of HR investigations.
• Oversee, supportor provide guidance on HR investigations as needed. Manage complex HR investigations, disciplinaries, appeals as needed. Ensure that HR investigations are conducted thoroughly, impartially, and timely.
• In partnership with the ER Leadership Team (ERLT), uplift and maintain the function’s capabilities to conduct HR investigations in accordance with Group Policies, Standards and best practices - including appropriate escalation, case management, employee support, data capture, evidence management, electronic evidence retrieval and review, interviewing and reporting.
• Support the enhancement of the function’s investigation capabilities by leveraging on technology, conducting data analytics and studying industry benchmarks.
• Collaborate with internal stakeholders in Business, CFCR, Legal and HR to ensure that HR investigations align with the Bank's overall risk management and governance strategies.
• Support the assessment of investigation findings to identify systemic issues or trends and support the development of remediation plans to address the root causes of misconduct (including NFM) and prevent future occurrences.
• Lead or support projects and programmes to enhance the Bank’s management of misconduct as needed, such as the Bank’s NFM framework, in line with legal and regulatory requirements.
• Support the development and enhancements of ER Case Management System.

RESPONSIBILITIES
Strategy

• Support the development and implementation of HR investigation framework.
• Support the development and implementation of policies, procedures and process documents to ensure the integrity and effectiveness of HR investigations.
• Collaborate with internal stakeholders in Business, CFCR, Legal and HR to ensure that HR investigations align with the Bank's overall risk management and governance strategies.

Business

• Provide regular reports and other Management Information in an agreed and standardised format.
• Coordinate identification of themes, trends and lessons learnt from HR investigations across the Bank to support the continuous improvement of the Bank’s conduct culture.

Processes

• Support, oversee or provide guidance on HR investigations as needed.
• Manage complex HR investigations, disciplinaries, appeals as needed.
• Ensure that HR investigations are conducted thoroughly, impartially, and timely.

People & Talent

• Lead through example and build the appropriate culture and values.
• Continuously take steps to develop and improve investigative technical skills across HR with the view of delivering high quality investigations that protect the interests of the Bank and employees.
• Support the provision of trainings on how to conduct investigations and other conduct and culture related topics. Conduct lessons-learned meetings among team members, hold roundtable talks and collect feedback openly.
• Establish, develop, and maintain close collaboration with key internal functional stakeholders including SIS, Legal, CFCR, and across HR, to fully embed the HR Investigations framework including the formalisation of policies, procedures, processes and controls.

Risk Management

• Conduct risk assessments on concerns and allegations through the lifecycle of an investigation, comply with mandatory escalation requirements and recommend appropriate actions to mitigate associated risks.
• Ensure senior management and Risk Owners are fully informed of all key risks and issues in area of responsibility and reported in line with Bank’s operational risk process.
• Proactively collaborate with relevant stakeholders to identify opportunities for improvement in the quality and timeliness of investigations, and the robust management of operational, legal and regulatory risk, with the view to developing and implementing effective solutions and drive continuous improvement.
• Conduct thematic reviews to identify common themes or trends, and share observations with relevant Risk Owners.

Governance

• Conduct HR investigations in accordance with the Bank’s relevant policies including the Grievance Standard, Speaking Up Standard, Group Investigation Standard and Practice Notes as needed.
• Provide reporting and/or Management Information to relevant governance bodies as needed.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters including timely responses to Internal Audit or regulatory requests.

Key Stakeholders

• ERLT
• Shared Investigative Services
• HR stakeholders
• CFCR

Our Ideal Candidate

Required

• 7+ years of experience in conducting investigations in a corporate environment.
• Demonstrated proficiency in establishing effective policies, procedures and processes in conducting high quality, timely investigations, ensuring fair treatment to impacted individuals.
• Excellent communication skills and ability to engage with senior stakeholders
• Active listening, ability to apply emotional intelligence.
• Excellent judgement, collaborative, being a team player, diplomacy, empathy and a ‘can-do attitude’.
• Politeness, sensitivity and the ability to gently but professionally stand your ground when needed.
• An inquisitive approach to practices, procedures, and specific transactions.
• Personal authority and integrity, independence, creativity, resourcefulness and resilience.
• Must possess ability to assess risk, leadership qualities, excellent interpersonal skills and multi-cultural awareness and sensitivity.

Desirable

• Knowledge of employment law and regulatory standards relevant to employee conduct in financial services.

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Business Partnering
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Our client is an European MNC, leading player in telecommunications industry. They are looking for a Human Resource Manager to assist their HR team for the next phase of their business. They are located in Central - easily accessible.

Duties of Human Resource Manager:

• Plan and manage manpower requirements across short-, medium-, and long-term horizons, ensuring alignment with organizational needs.
• Monitor and report on resource activities, addressing deviations from plans and taking corrective action.
• Maintain a comprehensive database of updated job descriptions and oversee the creation of new roles in collaboration with hiring managers.
• Stay updated on HR manpower planning techniques, recommending improvements for greater efficiency.
• Manage end-to-end recruitment, including sourcing, interviewing, background checks, and onboarding.
• Develop and oversee performance management frameworks to drive employee engagement and growth.
• Implement process improvements across the employee lifecycle and drive leadership development programs.

Requirements:

• Min Degree in relevant discipline.
• Proven track record in company's HR improvement process.
• Min 10 years of HR experience, with 6 years in HR Management level.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

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