Job Description:
- Responsible for providing technical support and assistance to end-users within the organization.
- Troubleshoot hardware and software issues, install and configure computer systems and applications, and ensure the smooth functioning of desktop environments.
- Help with IT projects and initiatives to improve overall system performance and user experience.
- Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
- Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
- Provide technical assistance for operating systems, applications, and other software tools.
Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
-Install and configure operating systems, software applications, and updates.
- Set up and configure network printers and other peripherals.
- Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
- Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
- Manage user accounts, permissions, and access levels as per company policies.
- Maintain accurate records of hardware inventory, software licenses, and configurations.
- Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
- Generate reports on system performance, incidents, and resolutions for management review.
- Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
- Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
- Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.
- Any ad-hoc duties as assigned by the Supervisor
Interested candidates, please email your CV to [email protected].
We regret that only shortlisted candidates will be notified.
Evelyn Xie Huijing | R1104549
Recruit Express Services Pte Ltd | 13C6614